Sauce & Spoon Project Plan

ID Task

1 Milestone 1: Tablet and vendors selected

1.1 Research tablet system options
1.2 Connect Suace & Spoon with terrific Tablets for branding
1.3 Generate quotes and review costs for tablets and electrician vendors
1.4 Test out tablet systems
1.5 Choose a tablet system and order tablets
1.6 Create contracts and statements of work for vendors
2 Milestone 2: Tablets working with proper features
2.1 Wait for tablets to arrive
2.2 Reorder any broken tablets
2.3 Make sure tablets compatible with current POS software
2.4 Meet with staff on incoming tablet sytem and any features that might affect tipping and payment
2.5 Decide on and mock upmenu items to promote on system and link coupons
2.6 Schedule both smaller and larger training sessions
2.7 Work with Tablet vendor on custom branding, design, and uploading menus to tablets
2.8 Install Cross-promotional feature on tablets that pair menu items and add-ons
3 Milestone 3: Staff trained on tablet system
3.1 Test tablets working and that staff has credentials to access
3.2 Pre-training meeting to introduce tablets and changes to staff before training them on the tablets
3.3 Small training of PjM, GMs, and Dir. of Ops on tablets by Seydou
3.4 Larger trainign of FOH and BOH workers on tablets by GMs, PjM
4 Milestone 4: Tablets installed and ready for launch
4.1 Create troubleshoot/support plan for launch day
4.2 Install tablets at bars in Downtown and North Area locations (wiring)
4.3 Test run tablet system in with friends and family
4.4 Implement Customer satisfaction survey on tablets
4.5 Launch day
4.6 Upgrade tablets to newer system (swa out plugs)
 Notes Start Date Due Date

Seydou projected 7-10 days shipping timeline, 3-4 hours to

integrate the POS systems
-has to ship from further away warehouse, adds a few days

depends on if we have 3.0 or older, I think ours might be older

still waiting, Carter unpredicatble

vendor has done this many times, received estimate from mult.
team members
never done before, try and work with vendor or Seydou

do day of pre-training
low risk as just presenting tablets and plan (each training on dif
day)
never done before, but used to trainings
never done before

needs 2 half days at each location to minimize business impact

April 29th (F) April 29th (F)

simple, only delay is if tablets arirve broken or unforseen power
outage
 PHASE ONE
Duration Task Owner Status WEEK 1 WEEK 2
M T W R F M T

1 day Seydou
4 hours Seydou
4 hours Seydou
3 days Peta
2 days Peta
3 days Peta

10 days Peta
1 day Peta
3 days Deanna
1 hour Deanna
1 week Carter
4 hours Peta
4 hours Seydou
2 days Peta

4 hours Peta
1 hour Peta
4 hours Seydou
4 hours Alex

4 days Peta
4 days Peta
4 hours Deanna
1 day Deanna
1 day Peta
1 day Deanna
PHASE ONE PHASE TWO PHA
WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE THREE PHASE FOUR
WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F M T W R F M T W R
WEEK 12
F
Task Brainstorm
Task

Research data points on tablet systems and enhancement

Gather historical data on booking process
Align and evaluate stakeholders
Calculate projections and enhancements
Interview members of the staff
Create project charter (scope and goals)
Schedule kick off meeting
Milestone: Tablet and vendors selected
Research tablet system options
Connect Suace & Spoon with terrific Tablets for branding
Generate quotes and review costs for tablets and electrician vendors
Test out tablet systems
Choose a tablet system and order tablets
Create contracts and statements of work for vendors
Milestone: Tablets working with proper features
Wait for tablets to arrive
Reorder any broken tablets
Make sure tablets compatible with current POS software

Meet with staff on incoming tablet sytem and any features that might affect tipping and
payment

Decide on and mock upmenu items to promote on system and link coupons
Schedule both smaller and larger training sessions
Work with Tablet vendor on custom branding, design, and uploading menus to tablets
Install Cross-promotional feature on tablets that pair menu items and add-ons
Milestone: Staff trained on tablet system
Test tablets working and that staff has credentials to access
Pre-training meeting to introduce tablets and changes to staff before training them on the
tablets
Small training of PjM, GMs, and Dir. of Ops on tablets by Seydou
Larger trainign of FOH and BOH workers on tablets by GMs, PjM
Milestone: Tablets installed and ready for launch
Create troubleshoot/support plan for launch day
Install tablets at bars in Downtown and North Area locations (wiring)
Test run tablet system in with friends and family
Implement Customer satisfaction survey on tablets
Upgrade tablets to newer system (swa out plugs)
 Notes

Seydou projected 7-10 days shipping timeline, 3-4 hours to integrate the POS systems
-has to ship from further away warehouse, adds a few days

depends on if we have 3.0 or older, I think ours might be older

still waiting, Carter unpredicatble

vendor has done this many times, received estimate from mult. team members
never done before, try and work with vendor or Seydou

do day of pre-training

low risk as just presenting tablets and plan (each training on dif day)
never done before, but used to trainings
never done before

needs 2 half days at each location to minimize business impact

simple, only delay is if tablets arirve broken or unforseen power outage

 Confidence
Estimated Duration
Optimistic Most Likely Pessimistic Rating Known Dates
(Days)
(H/M/L)

1 day
4 hours
4 hours
3 days
2 days
3 days

10 days 1 week 11 days 3 weeks H

1 day
3 days 4 hours 3 days 4 days L

1 hour
1 week 5 days 1 week 2 weeks L
4 hours
4 hours 2 hours 4 hours 2 days H
2 days 1 day 2 days 3 days L

4 hours 2 hours 4 hours 1 day M

1 hour 30 minutes 1 hour 3 hours H

4 hours 3 hours 4 hours 6 hours M
4 hours 3 hours 4 hours 6 hours L

4 days
4 days H 4 days 6 days M
4 hours
1 day
2 hours 1 hour 2 hours 2 days H
Additional Resources
Title Link Date Added

7 Digital Menu Ordering System Highlights To

Keep Customers Coming Back For More https://www.talech.com/blog/2020/11/06/resources-7-digital-menu-ordering-sy
10/7/2021
Best Uses for Tablets at Your Restaurant https://www.business.com/articles/best-tablet-uses-restaurants/
10/7/2021
 Notes

talks
talks about
about autmatic pairing
benefits of suggestions,
tablets something
for people with to and
disbilities consider
anxiety, interesting!
also talks about corss-promoting (inventory mix increase wanted) and how tablets can manage business inventory
usiness inventory
Quality and Evaluation
Quality Standards Quality Standards
Category Average ticketCriteria/Description
time is 8 minutes for appetizers
Customer Satisfaction and 12-15 minutes for entrees.
Customer Satisfaction A one-minute
Less than 5% orof less average
customers checkout
who time.
use tablets
Customer Satisfaction report technical issues each week.
Customer Satisfaction 98%
Less tablet order
than 10 accuracy.
minute average wait time for
Customer Satisfaction seating.
 Evaluation
Are the customers havingQuestions
a better dining The averageEvaluation
ticket time isIndicators
8 minutes for
experience with the tablets? appetizers and 12-15 minutes for entrees.
Are the tablets saving time? Checkout
Less than time forcustomers
5% of guests is 1 minute
who or less.
use tbalets
Do the tablets work as expected? report technical issues each week.
Are the customers receiving the correct orders? 98% of customers receive the correct order.
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description
Average ticket Evaluation
time is 8 minutes for appetizers Are the customers Questions
having a better dining
and 12-15 minutes for entrees. experience with the tablets?
A one-minute
Less than 5% orof less average
customers checkout
who time.
use tbalets Are the tablets saving time?
report technical issues each week. Do
Arethe
thetablets workreceiving
customers as expected?
the correct
98%
Less tablet order
than 10 accuracy.
minute average wait time for orders?
seating.
The averageEvaluation
ticket time Indicators
is 8 minutes for How long did your entireSurvey Question take? Please use your
dining experience
appetizers and 12-15 minutes for entrees. best judegement.
Checkout
Less than time forcustomers
5% of guests is 1 minute
who or less.
use tablets How easy was the tablet for you to use?
report technical issues each week. Did
Howeveryone in your
long did you waitparty receive
between the correct
ordering order?and it's
your entree
98% of customers receive the correct order. arrival. Please use your best judgement.
How long did you wait in the lobby before being seated?
Did you order any of the reccomended paired items?
Were
Wouldthere any errors that
you reccomend occured
dining during
here with theyour dining
tablet experience?
experience to
friends?
Are there any other comments you have for us related to the tablet
experience?
Please rank theIf so, pleaseofletthe
features ustablet
know!that you like from highest (1)
to lowest (5).
Your checkout was quick and easy.
 Question Answer Options (depends on question type)
Question Type Option #1 BetweenOption
30 and#2
45 BetweenOption #3 to 1
45 minutes
Multiple choice Less than 30 minutes minutes hour
Multiple choice Extremely Difficult Difficult Nuetral
Yes/No Yes No
Multiple choice Less than 5 minutes Between 5 and 10 minutes Between 10 and 15 minutes
Multiple choice 5 minutes or less Between 5 and 10 minutes Between 10 and 30 minutes
Yes/No Yes No
Multiple choice 0 errors 1 error 2 errors
Yes/No Yes No
Open-ended Open-ended the checkout page (where
Scaled pairing eccomendations the menu page you order and pay)
True/False 1 0
ends on question type)
Option
Between 1 hour #4
and 1.5 Option #5
hours More than 1.5 hours
Easy Extremely easy

Our order never arrived.

More than 15 minutes We had to ask someone.
more than 30 minutes I had a reservation

3 errors 4 or more errors

the games page the featured items page