Transact Epic 950 - Trouble Shooting Guide: Printer Status LED's
Transact Epic 950 - Trouble Shooting Guide: Printer Status LED's
Transact Epic 950 - Trouble Shooting Guide: Printer Status LED's
The printer’s bezel also displays certain printer status information. See the table below.
Audible Alarm
The Audible Alarm will activate upon printer reset. Other alarms are under control of the game
Serial (RS-232)
Communication board #95-04998L (14-pin connector)
Powered through the game
Netplex
Communication board #95-05001L (10-pin connector)
Powered through 8-pin pigtail connector
USB
Communication board #95-05007L (4-pin connector)
Powered through the game
IGT USB/Netplex
Communication board #95-05472L (4-pin USB connector and 6-pin Netplex connection)
Powered through a 4-pin Molex connector
Note: The printer will reset and print a test ticket when download completes if you rack-in, close top cover
with tickets loaded.
When loading new ticket stacks, be sure that there is power to the printer. The first ticket of the stack must be
inserted into the printer by hand. The Epic 950 printers’ ticket tray is integrated with a guide to direct the ticket into
the printer mechanism. Once the leading ticket enters the Top of Form sensor, the ticket will be automatically fed
into the Printer Mechanism.
Loading tickets into the ticket supply box: (Refer to the label on printer)
Load tickets into the ticket supply tray, making sure that the Black Dot is positioned as shown above.
Orient the tickets so that the Black Dot is towards the leading edge of the ticket.
Feeding tickets into the Printer Mechanism: (Refer to the label on printer)
Check to ensure that the tickets have been placed in the ticket tray with the proper black dot orientation.
Insert the leading ticket into the Printer Mechanism’s insertion guide area. The ticket should be fed about a
½" into the mechanism; at this time, the machine automatically completes the feeding process.
If printer has been slid out from rack, make sure that the printer is closed.
The printer is ready to receive information.
The Epic 950 printers have two ways to remove unused tickets from the printer mechanism:
The first way is to release the Ticket Cover by lifting and rotating backward, this will relieve pressure to the
platen and tickets can be removed. This also will allow an opening that provides space to check the printer
for ticket jams, or prepare the paper path for ticket replenishing.
The second way is to use the feed button, which will feed out tickets from within the printer mechanism
Cleaning Instructions:
1. Remove Inner Chassis as shown above
2. Open top cover all the way to allow airflow between print-head and platen roller
3. Remove any loose particles using compressed air
4. Clean ticket burst area (under top cover) with a lint free cloth
5. Supply power to the printer ether by reinstalling it back into a game or using the Download Kit’s power
supply
6. Open cleaning card pouch and remove cleaning card
7. Insert cleaning card into feed path while applying some tension thereby cleaning the entire surface of the
platen roller
8. Open the top cover and remove the cleaning card
9. Repeat process if necessary
10. Properly dispose of used cleaning card
Warnings:
IPA solvents can damage rubber rollers with frequent use. TransAct recommends a maximum usage of 2x
annually.
The thermo print-head’s life can be reduced with excessive friction. When cleaning the component directly,
TransAct recommends using an IPA solvent on a nonabrasive lint free cloth.