MS-700 Managing Microsoft Teams

A Guide To Cloud
WWW.AGUIDETOCLOUD.COM
EXAM: MS-700
Managing Microsoft Teams
Teams Administrator Associate
#1: Course Introduction

Hello! Instructor Introduction
Susanth Sutheesh
Blog: AGuideToCloud.com
@AGuideToCloud
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MS700 Exam Basics
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Certification Areas (MS-700)
Study areas Weights
Plan and Configure a Microsoft Teams Environment 45-50%
Manage Chat, Calling, and Meetings 30-35%
Manage Teams and App Policies 20-25%
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Course Agenda
❑ Module 1: Microsoft Teams in Microsoft 365
❑ Module 2: Implement Microsoft Teams Governance, Security and Compliance
❑ Module 3: Prepare the environment for a Microsoft Teams deployment
❑ Module 4: Deploy and manage teams
❑ Module 5: Manage collaboration in Microsoft Teams
❑ Module 6: Manage communication in Microsoft Teams
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#2: Overview of Microsoft Teams

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Overview of Microsoft Teams
Microsoft Teams delivers in four core areas to create a

digital workspace for high-performing teams:
▪ Communicate (Chat and Telephony)
▪ Collaborate
▪ Customize
▪ Work with confidence

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What Are Teams?
A team is a collection of people, content, and tools surrounding
different projects and outcomes within an organization.
▪ Private
▪ Public
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What Are Channels?
Channels are where you hold meetings, have conversations, and work
on files together.
Teams channels
▪ Standard
▪ Private channels
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What Is Chat?
Chat is possible between single users and with

multiple participants of a team, or even with
external users.
Teams chat
▪ Private Chat
▪ Channel Chat
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EXAM: MS-700
#3: Microsoft Teams integration with Microsoft 365

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Microsoft Teams Integration With Microsoft 365
Microsoft 365 apps and services
▪ Outlook
▪ SharePoint
▪ Yammer
▪ Forms
▪ Planner and Tasks
▪ Streams
▪ Word, Excel, PowerPoint
▪ OneNote
❑ Bots
❑ Messaging extensions
❑ Tabs
❑ Connectors
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Microsoft Teams Integration With Outlook
Outlook
 Share to Outlook
 Share to Teams
 Actionable missed activity emails
Share to Outlook Share to Teams Actionable missed activity emails

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Microsoft Teams Integration With SharePoint
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Microsoft Teams Integration With Yammer
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Microsoft Teams Integration With Forms
▪ Create or edit the survey

▪ Fill out the survey
▪ View the survey results
Survey results
Fill out survey
Create/Edit survey
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Microsoft Teams Integration With Planner & Tasks
▪ Planner
▪ Tasks
Planner as a tab
Task as an app
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Microsoft Teams Integration With Streams
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Bots, Connectors, & Message Extensions
Chat with a bot.
Share content on a tab.
Get updates from a connector.
Rich content in messages.

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#4: Microsoft Teams integration with Power Platform

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Microsoft Teams Integration With Power Platform
Microsoft Teams combines capabilities from a wide spectrum of tools to

create a fully integrated experience
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Power Apps in Microsoft Teams
Power Apps
Easily create custom apps to
modernize processes to meet
your needs with your data,
enhancing efficiency and
collaboration
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Power Automate In Microsoft Teams
Power Automate
Quickly automate intelligent, data-
powered workflows, from simple
tasks to radical transformations,
improving agility and productivity
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Power BI In Microsoft Teams
Power BI
Seamlessly connect
and transform data
into accessible
visualizations, to make
decisions quickly and
confidently
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#5: Overview of Microsoft Teams Architecture

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Overview Of Microsoft Teams Architecture
Microsoft 365 Groups
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Teams Integration With Microsoft 365 Groups
Teams adds several new features to a Microsoft 365 Group
▪ Chat capabilities for 1:1 and 1:n instant messaging
▪ Public and private channels
▪ A dedicated SharePoint document library for any public and private channel
▪ Integration of apps, native, third-party and LOB apps into a unified client
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Dependencies Of Microsoft Teams
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Dependencies of Microsoft Teams (cont.)
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Governance, Security, & Compliance For Teams
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#6: Microsoft Teams with SharePoint Online and OneDrive

for Business
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Microsoft Teams with SharePoint Online
& OneDrive for Business
▪ SharePoint site structure
▪ SharePoint site permissions
▪ Teams utilization of SharePoint
▪ Public vs. Private channels

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SharePoint Site Structure (Public Channels)
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SharePoint Site Permissions (Public Channels)
“Members”, “Owners”, and “Visitors”.
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Teams Utilization Of SharePoint
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SharePoint Site Structure (Private Channels)
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SharePoint Site Permissions (Private Channels)
All private channels need an owner. A private channel owner
can't be removed through the Teams client if they are the last
owner of one or more private channels.
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#7: Microsoft Teams with Exchange

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Microsoft Teams With Exchange
When you create a team, a corresponding Microsoft 365
Group (formerly Office 365 Group) is automatically created
behind the scenes, along with a mailbox for the Group in
Exchange Online.
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Exchange Mailbox For Teams
Data created in Teams is stored in different Exchange locations:
▪ Emails sent to the team.
▪ Chat messages.
▪ Channel messages.
▪ Meeting information
▪ User Profile Picture.
▪ Call History and Voicemail
▪ Connector configuration.
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Teams In A Hybrid Exchange Deployment
In a hybrid deployment, Exchange must be deployed so that it’s ready
to use the supported Teams feature for storing and discovering data
from on-premises Exchange locations.
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#8: Overview of Microsoft telephony solutions

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Parts Of Voice Communication
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PSTN
The Public Switched Telephone Network (PSTN) is the complete global
telephone network operated by national, regional, and local telephone
companies.
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Private Branch Exchange (PBX)
A private branch exchange (PBX) is a telephone exchange2 or switching
system that serves a private organization.
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Phone System In Office 365
Phone System is Microsoft’s technology for enabling call control and PBX
capabilities in the Office 365 cloud with Microsoft Teams and/or Skype for
Business Online.
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Session Initiation Protocol (SIP) Trunks
A SIP trunk enables an end point’s PBX phone system to send and receive
calls through the Internet.
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Direct Routing
Direct Routing is a capability of Phone System in Office 365 to help customers connect
their SIP trunks to Microsoft Teams.
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Operational Modes For Teams Voice
Communication
▪ Phone System with Calling Plan
▪ Phone System with own carrier through Direct Routing
▪ Phone System with your own carrier through Skype for

Business Server OR Cloud Connector Edition
▪ Enterprise Voice in Skype for Business Server with own

carrier
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Interoperation With Skype For Business (SfB)
▪ Teams Only
▪ Islands
▪ SfB With Teams Collab And Meetings
▪ SfB With Teams Collab
▪ SfBOnly
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#9: Overview of Teams Admin Roles

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Overview Of Teams Admin Roles
Allows setting administrators who need different levels of access for managing Teams
Roles Can do these tasks
Teams Service Administrator Manage the Microsoft Teams service, and manage and create Office 365
Groups
Teams Communications Administrator Manage calling and meetings features within the Microsoft Teams service
Teams Communications Support Engineer Troubleshoot communications issues within Teams by using advanced
tools.
Teams Communications Support Specialist Troubleshoot communications issues within Teams by using basic tools.
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Teams Roles and Capabilities
Teams admin Manage the Teams service, and manage and create
Microsoft 365 Groups
Teams
Manage calling and meetings features within the Teams
Communications
service.
Administrator
Teams Troubleshoot communications issues within Teams by

Communications using advanced tools.
Support Engineer
Teams Communications Troubleshoot communications issues within Teams by

Support Specialist using basic tools.
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#10: Overview of Azure AD for Teams

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Overview Of Azure Active Directory
Azure Active Directory comes in four editions:
▪ Free
▪ Office 365 apps edition
▪ Premium P1
▪ Premium P2
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Azure AD Access Review
▪ Too many users in privileged roles.
▪ When automation is infeasible
▪ When a group is used for a new purpose.
▪ Business critical data access.
▪ To maintain a policy's exception list.
▪ Ask group owners to confirm they still need guests in their groups.
▪ Have reviews recur periodically.

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Conditional Access
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Teams Group Naming Policy
▪ Prefix-Suffix naming policy.
▪ Custom Blocked Words.

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Guest Access
Guest access allows teams in your organization to collaborate with people outside
your organization by granting them access to existing teams and channels on one
or more of your tenants.
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#11: Overview of Microsoft 365 Group

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Overview Of Microsoft 365 Group
What are Microsoft 365 groups
▪ Public vs. Private groups
▪ Discoverable vs. Non-discoverable private groups

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Differences To Conventional Groups:
▪ Microsoft 365 Groups
▪ Distribution groups
▪ Security groups
▪ Mail-enabled security groups

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#12: Overview of security and compliance in Microsoft

Teams
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Data Loss Prevention (DLP)
In contrast to DLP policies for other workloads, Data Loss Prevention for Microsoft Teams
is an advanced feature that requires an E5 license.
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Retention Policies
A retention policy can help organizations either retain data for compliance (namely, preservation
policy) for a specific period or remove data (namely, deletion policy) if it is considered a liability
after a specific period.
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eDiscovery
All Teams 1:1 or group chats are journaled through to the respective users’ mailboxes, and all
channel messages are journaled through to the group mailbox representing the team.
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Information Barriers
Information barrier policies can be used for scenarios such as:
▪ To meet regulatory requirements, a day trader should not call someone on the Marketing team.
▪ To meet business requirements, Finance personnel working on confidential company information

should not receive calls from certain groups within their organization.
▪ To meet business requirements, a research team should be restricted to only calling or online
chatting with a product development team.
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Legal Holds
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Supervision
Supervision policies in Office 365 allow you to capture employee communications for examination
by designated reviewers.
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Alert Policies
Alert events are collected in a View alerts page in the Security & Compliance Center. This page
provides an improved summary of suspicious activities in tenants, where an alert can be viewed
and filtered, and where alerts can be acknowledged or dismissed.
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Rights Management Services
This cloud-based protection service uses encryption, identity, and authorization policies to help secure
your files and email, and it works across multiple devices, including phones, tablets, and PCs
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#13: Teams Rollout Path

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Overview Of Rollout Path
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First Steps of a rollout
▪ Step 1: Create the first teams and channels
▪ Step 2: Onboard early adopters
▪ Step 3: Monitor usage and feedback
▪ Step 4: Get resources to plan an organization-wide rollout
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Deploying Teams Features
In the recommended path, you should plan and roll out the different Teams features to additional
pilot users. You start by rolling out chat, teams, channels, and apps, because they are the simplest
workload.
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Migrate From Existing Skype For Business To
Teams
Skype for Business Online will be retired on July 31, 2021, after which it will no longer
be accessible or supported
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Microsoft FastTrack
FastTrack for Microsoft 365 helps organizations and their partners accelerate
deployment and gain end-user adoption at no additional cost.
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#14: Teams Adoption Plan

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Overview Of Adoption Plan
Phase approach reduces complexity and manages issues around scope and scale.
Enhancements based on implementations and feedback.
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Identify key Stakeholders, Champions, And User Profiles
▪ Executive Sponsors.
▪ Service Owners.
▪ IT Professionals and Champions

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User Profiles
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Champions
▪ Create the groundswell and enthusiasm that grows adoption of improved business processes.
▪ Build a circle of influence among their teams.
▪ Bring to life across teams the new ways of working.
▪ Identify business challenges and possible solutions.
▪ Provide feedback to the project team and sponsors.
https://aka.ms/TeamsSuccessKit
https://aka.ms/MicrosoftAdoption
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#15: Teams Licensing

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Overview of Teams licensing
▪ Free and trial licenses for Teams
▪ Licensing Teams for Microsoft 365
▪ Microsoft Teams Audio & Conferencing Add-on Licensing
▪ Additional considerations
The core functionalities are available in all Microsoft 365 education, business, enterprise and
developer subscription plans.
Advanced features require an E5 plan and/or additional add-on licenses.

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Microsoft Teams Audio & Conferencing Add-on Licensing
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Additional Telephony Features
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Additional Considerations
Important: Due to the consequent development of Office 365, available services and
licenses change continuously. Teams administrators should always be ready to adopt to
changes of the license requirements and new opportunities for rolling out companies to
Microsoft Teams.
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Free and Trial Licenses For Teams
▪ Teams (free)
▪ Microsoft Teams Commercial Cloud Trial offer

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#16: Planning for Teams governance

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Planning For Teams Governance
▪ Group and team creation, naming, classification, and guest access
▪ Group and team expiration, retention, and archiving
▪ Teams feature management
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Governance Quick Start
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Group and Team Creation, Naming,
Classification, and Guest Access
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Group and Team Expiration, Retention, and
Archiving
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Teams Future Management
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Next Steps for Teams Governance
▪ Document your organization’s requirements.
▪ Plan to implement your specific requirements.
▪ Communicate and publish your policies to inform Teams users of the behavior they can
expect.
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Teams Lifecycle Stages
Teams lifecycle:
▪ Initiate (beginning)
▪ Active (middle)
▪ Sunset (end)
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Automation Throughout The Lifecycle
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#17: Teams Management Tools

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Teams Admin Center
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Teams PowerShell Module
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Teams Graph API
The Graph API can be used for various tasks regarding managing team
settings, members, and resources.
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#18: Overview of Teams clients

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Desktop Clients
▪ Windows
▪ MAC
▪ Linux
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Web Client
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Mobile Clients
▪ Android
▪ iOS
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#19: LAB Exercise 1: Prepare team roles and licenses

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#20: LAB Exercise 2: Explore PowerShell cmdlets for teams

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#21: LAB Exercise 3: Create groups and teams

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#22: Plan for governance in Microsoft 365 Groups

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Plan for governance in Microsoft 365 Groups
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Microsoft 365 Groups is the cross-application membership service in Office 365.
Following components are created when a team is created:
 Microsoft 365 Group
 Associated SharePoint document library
 OneNote notebook
 Connections with other Office 365 cloud applications.
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EXAM: MS-700
#23: DEMO Create and manage Microsoft 365 Groups

for Teams
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Create and manage Microsoft 365 Groups
Task 1: Create a new Microsoft 365 group
Users can create Microsoft 365 Groups in the three main communication applications in Office
365: Outlook, Microsoft Teams, and Yammer.
Task 2: Upgrade a distribution list to a Microsoft 365 group

Task 3: Strategies for Microsoft 365 Groups creation
Microsoft 365 Group creation can be restricted to the members of a particular security group.
This can be done with PowerShell.
Task 4: Manage a Microsoft 365 group

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#24: Microsoft 365 Groups classification

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Configure Microsoft 365 Group classification
 Enable and configure Microsoft 365 Group Classifications

$Template = Get-AzureADDirectorySettingTemplate | Where {$_.DisplayName -eq "Group.Unified"}
$Setting=Get-AzureADDirectorySetting|Where {$_.TemplateId -eq $Template.Id}
$setting["ClassificationList"] = "Standard, Internal, Confidential" $setting["ClassificationDescriptions"] = "Standard:
General communication, Internal: Company internal data, Confidential: Data that has regulatory requirements"
 Configure Classifications on Microsoft 365 Groups

Set-UnifiedGroup "SecretData@contoso.com" -Classification "Confidential"
 Configure Classifications from Outlook and Teams client

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EXAM: MS-700
#25: DEMO Configure Microsoft 365 Groups

Expiration Policy
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Configure Microsoft 365 Groups expiration Policy
▪ Configure the Microsoft 365 Groups expiration policy

▪ Notification on a Groups expiration
▪ 30-day group restoration period
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Who can configure and use the Microsoft 365
Groups expiration policy?
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EXAM: MS-700
#26: DEMO Configure Microsoft 365 Groups naming

policy
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Configure Microsoft 365 Groups naming policy
• Organizations can use a group naming policy to
enforce a consistent naming strategy for groups
created by users.
• Naming policy features
• Prefix-Suffix naming policy
• Blocked words
• Configured in Azure AD Admin Center
• Naming policies require Azure AD Premium P1 or

Azure AD Basic EDU license
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#27: DEMO Access Teams Reports

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Microsoft Teams usage reports
Teams reporting, user level reporting, Live event usage

reports in Teams admin center.
Required roles:
 Office 365 global admin
 Teams admin
 Skype for Business admin
Available usage reports:

 Teams user activity
 Teams device usage
 Teams usage
 Teams live event usage
 PSTN usage (Calling Plans and Direct Routing)
 PSTN blocked users
 PSTN minute pools report
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Microsoft 365 usage reports
Microsoft 365 usage analytics content represents a dashboard that provides a cross-product
view and contains pre-built reports.
Microsoft 365 usage analytics (Power BI)
 Executive summary
 Overview
 Activation and licensing
 Product usage
 User activity
Teams activity reports

 Microsoft Teams device usage report
 Microsoft Teams user activity report

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EXAM: MS-700
#28: Microsoft Teams Authentication

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Identity models supported in Teams
Microsoft Teams supports all the identity models which are available with Office
365, including:
▪ Cloud identity
▪ Synchronized identity
▪ Federation identity
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Multifactor Authentication
Cloud only:
▪ Phone Call
▪ Text Message
▪ Mobile App Notification
▪ Mobile App Verification Code
Hybrid setup (Synchronized or Federated Identity model):

▪ MFA for Office 365
▪ Azure MFA module (ADFS integrated)
▪ Physical or virtual smart card (ADFS integrated)
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Using modern authentication to sign-in to Microsoft Teams
Windows user scenario
Apple Mac user scenario
▪ Switching accounts after completing modern authentication
▪ Signing out of Microsoft Teams after completing modern authentication

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#29: DEMO Configure conditional access and MFA for

Microsoft Teams
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Configure conditional access and MFA for Microsoft Teams
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EXAM: MS-700
#30: Overview of Teams Admin Roles

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There are four Teams admin roles available:
Teams Service Administrator
Teams Communications Administrator
Teams Communications Support Engineer
Teams Communications Support Specialist

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#31: DEMO Assign Microsoft Teams Admin roles

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Assign Microsoft Teams Admin roles
Global Admin can assign Teams admin roles via following means:
 M365 admin center
 Azure portal
 PowerShell
https://aka.ms/teams-rbac
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EXAM: MS-700
#32: DEMO Implementing Threat Management for

Microsoft Teams
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Implementing Threat Management for Microsoft Teams
Office 365 Advanced Threat Protection (ATP) helps organizations protect against malicious threats
which may be posed by email messages, links (URLs) as well as through the collaboration tools
users are using.
Required roles to configure and assign ATP policies:

 Office 365 Global Administrator
 Security Administrator (Azure Active Directory admin center)

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#33: DEMO Security reports and alerts for Microsoft

Teams
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Security reports and alerts for Microsoft Teams
Microsoft 365 security center contains a dashboard that displays reports from
different sources:
 Identities
 Data
 Devices
 Apps
Threat Protection Status report

Alerts for malware files
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#34: Labels
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Create and manage labels
Sensitivity labels can help the
users to classify documents and
protect the sensitive content in the
files. They can be applied manually
by end-users or automatically
based on search patterns.
Retention policies and

labels allow enforcing retention
and deletion rules to whole
storage locations, individual users
and groups, and single elements.
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#35: DEMO Create and manage sensitivity labels

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Create and manage labels (cont.)
Sensitivity and retention labels can be

created and managed via following
locations:
 Office 365 Security & Compliance Center

(Classification),
 Microsoft 365 compliance center
(Information protection, Records
management and Information governance)
 Microsoft 365 security center.
After creating a label, it needs to be

assigned via label polices to users.
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Create and manage a retention policy
Teams retention policies do support:

 Preservation: Keep Teams data for a specified
period and then do nothing
 Preservation and then delete: Keep Teams data
for a specified period and then delete
 Deletion: Delete Teams data after a specified
period
To create Teams retention policies, you can use the

Microsoft 365 compliance center or the Security &
Compliance Center PowerShell module.
Admins can set up separate retention policies for

Teams private chats (1:1 or 1:Many chats) and
Teams channel messages.
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#36: DEMO Create and Manage DLP policies

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Create and manage DLP policies
Overview of Data loss prevention policies
• Identify sensitive information across many locations (Exchange Online, SharePoint
Online, OneDrive for Business and Microsoft Teams)

• Prevent the sharing of sensitive information by accident
• Monitor and protect sensitive information in the desktop versions of Excel,
PowerPoint and Word.

• View DLP reports (with content that matches your organization's DLP policies).
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EXAM: MS-700
#37: DEMO Create and Manage a eDiscovery case

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Create and manage eDiscovery cases
• Available types of eDiscovery :
• Content searches, to perform fast searches for content saved in one of the Office 365 services.
• eDiscovery cases, to add holds and perform content searches in an organized case management
structure. (Core)
• Advanced eDiscovery cases, to analyze large sets of unstructured data, that needs additional
automation through relevance recognition. (Advanced)
• Create a new case
• Place a hold on Microsoft 365 Groups and Microsoft Teams
• Create and run a Content Search associated with a case

• Preview and export the results
• Considerations of eDiscovery for Microsoft Teams

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EXAM: MS-700
#38: DEMO Create and Manage a supervision policy

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Create and manage a supervision policy
Supervision policies can analyze data from different Office 365 locations. It is not used to
protect sensitive data in communication, but to review communication that meets some
specific criteria.
Supported communication types of Supervision policies:

 Exchange email
 Microsoft Teams
 Skype for Business Online
 Third-party sources
Licensing requirements:
 Microsoft 365 E5 Compliance
 Office 365 Enterprise E3 license with the Advanced Compliance add-on
 Office 365 Enterprise E5 subscription
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EXAM: MS-700
#39: Use scoped directory search

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Use scoped directory search
With Microsoft Teams scoped directory search, the administrator can create virtual boundaries
that control how users communicate with each other within the organization. For example:
 Your organization has multiple companies within a single tenant, and you want to segment
searches by companies
 Limit chats between faculty and students, or different departments.
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Turn on scoped directory search
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EXAM: MS-700
#40: DEMO Manage GDPR data subject requests

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Manage GDPR data subject requests
The (GDPR) defines the rights and restrictions on how to manage the
personal data that has been collected by an employer or other organization.
Use the DSR case tool in the Security & Compliance Center to find content
stored in:
• Any user mailbox in your organization
• All mailboxes associated with an Office 365 Group and all team mailboxes in Microsoft
Teams.
• All SharePoint Online sites and OneDrive for Business accounts.
• All teams and Office 365 Groups.
• All public folders in Exchange Online.

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EXAM: MS-700
#41: Information Barrier policy

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Create information barrier policy
Information barrier policies are created when an administrator wants to

restrict the communication between certain individuals or groups in Teams,
including:
• Searching for a user
• Adding a member to a team
• Starting a chat session with someone
• Starting a group chat
• Inviting someone to join a meeting
• Sharing a screen
• Placing a call
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Create information barrier policy (cont.)
Prerequisites for information barriers
Define policies for information barriers
• Part 1: Segment users in your organization
• Part 2: Define information barrier policies

• Part 3: Apply information barrier policies
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EXAM: MS-700
#42: Security and compliance alerts for Microsoft

Teams
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How alert polices work
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Alert Polices components and catagories
An alert policy consists of:
▪ A set of rules and conditions
▪ A list of users
▪ A threshold
All alerts are categorized into one of six categories: ,
▪ Data governance
▪ Data loss prevention
▪ Mail flow
▪ Permissions
▪ Threat management
▪ Others
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#43: LAB Exercise 1: Implement Governance and

Lifecycle Management for Microsoft Teams
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#44: LAB Exercise 2: Implement Security for Microsoft

Teams
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#45: LAB Exercise 3: Implement Compliance for

Microsoft Teams
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#46: Evaluate upgrade paths with coexistence and

upgrade modes
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Evaluate upgrade paths with coexistence and upgrade modes
Two Upgrade journeys
▪ Direct upgrade journey

▪ Gradual upgrade journey
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Direct upgrade journey
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Gradual upgrade journey
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EXAM: MS-700
#47: Manage Meeting Migration

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Manage meeting migration
Meeting Migration Service (MMS) provides updates for existing meetings:
• When a user is migrated from on-premises to the cloud (SfB Online or to TeamsOnly)
• When an admin makes a change to the user’s audio-conferencing settings
• When an online user is upgraded to Teams only
• When you use PowerShell to trigger MMS
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Meeting Migration Service
Admins use Skype for Business Online PowerShell module to check the status of running
migrations, manually trigger meeting migrations, and disable migrations.
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Trigger MMS for a user
MMS is enabled by default for all organizations, but it can also be disabled on different levels:
• Disable entirely for the tenant

• Disable only for changes related to audio conferencing
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#48: DEMO Configure coexistence and upgrade

settings
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Configure coexistence and upgrade settings
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#49: Teams Networking Requirements

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Overview of Teams networking requirements
Three types of network traffic directions:
▪ Data traffic between the Office 365 Online environment and the Teams client
▪ Peer-to-peer real-time communications traffic
▪ Conferencing real-time communications traffic
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Considerations for network capabilities
Analyze network capabilities (connectivity to Office 365, network quality, network health,
available bandwidth, VPN, Wi-Fi, proxy servers)
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Plan for your network requirements
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Use the Network Planner
Network Planner features:
 Generate reports and calculate bandwidth requirements for
Teams usage
 Create representations of your organization using sites and
Microsoft recommended personas
Required permission to access Network Planner:

 Global Administrator,
 Teams Service Administrator,
 Teams Communications Administrator
Create a custom persona

Build your plan
Create a report
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Use the Network Testing Companion
Network Testing Companion is used to test the network quality and connection to
Skype for Business Online or Microsoft Teams.
A Guide To Cloud
Configure network ports and protocols
All clients that use Office 365 cloud-based services, including Microsoft Teams, need to
connect to the Office 365 endpoints, which represent set of destination IP addresses, DNS
domain names, and URLs for Office 365 traffic on the Internet.
These endpoints change regularly. It is critical that you adopt a change management process
for Office 365 endpoints.
A Guide To Cloud
Configure reporting labels for Microsoft Teams
Use reporting labels to organize the physical locations of offices, buildings and
organizational sites. The report labels and locations data are used for generating reports for
Call Analytics and the Call Quality Dashboard.
A Guide To Cloud
Implement Quality of Service (QoS)
Quality of Service (QoS) is a mechanism you use to prioritize certain types of network traffic.
Implement QoS:
 Verify if a network is ready for QoS
 Select a QoS implementation method
 Choose initial port ranges for each media type
 Implement QoS in the Teams admin center
 Validate the QoS implementation
 Migrate a QoS solution to Teams
A Guide To Cloud
EXAM: MS-700
#50: Deploy Microsoft Teams clients to devices

A Guide To Cloud
Deploy Microsoft Teams desktop clients
▪ Windows (8.1 or later) and Windows Server (2012 R2 or later), 32-bit and 64-bit versions
▪ macOS 10.10 and later
▪ Linux .deb and .rpm formats
A Guide To Cloud
Teams for Virtualized Desktop Infrastructure
Using Teams in a virtualized environment may be somewhat different from using Teams in
a non-virtualized environment.It is recommend that you consult your virtualization
solution provider to ensure minimum requirements are met.
A Guide To Cloud
Deploy Teams mobile clients
Teams mobile clients
▪ Android
▪ iOS
A Guide To Cloud
Deploy Teams web clients
The Teams web client is available for a variety of different browsers, including Edge,
Chrome, and Safari. The web client performs browser version detection upon connecting
to https://teams.microsoft.com.
A Guide To Cloud
EXAM: MS-700
#51: Manage device settings and firmware

A Guide To Cloud
Manage devices in Teams
A Guide To Cloud
EXAM: MS-700
#52: DEMO Manage configuration profiles

A Guide To Cloud
Manage configuration profiles
Manage settings and features for Teams devices in your organization
 Create a configuration profile
 Assign a configuration profile
A Guide To Cloud
EXAM: MS-700
#53: Configure Microsoft Teams Rooms

A Guide To Cloud
Configure Microsoft Teams Rooms
• Account provisioning
• Device software installation
• Device deployment
• Microsoft Teams Rooms application and peripheral device configuration
• Testing
• Asset management
Microsoft Teams Rooms deployment

A Guide To Cloud
EXAM: MS-700
#54: LAB Exercise 1: Calculate Network capabilities

A Guide To Cloud
EXAM: MS-700
#55: LAB Exercise 2: Evaluate configuration profiles

A Guide To Cloud
EXAM: MS-700
#56: LAB Exercise 3: Provide Teams resources

A Guide To Cloud
EXAM: MS-700
#57: DEMO Create and Manage Teams

A Guide To Cloud
Create a team
 Create a team from Teams Admin Center

 Create a team from Teams Client
 Create a team with PowerShell
A Guide To Cloud
Create a team from a template
There are two ways to create a team from a template:

 Use an existing team as a template
 Create a team from a base template
Teams template capabilities

 Base template type
 Team name, description, settings
 Team visibility (public or private)
 Auto-favorite channel
 Team membership
 Installed app
 Pinned tabs
Create a team from an existing resource A Guide To Cloud
Upgrade paths to create teams from an existing resource:

 Distribution list -> Office 365 group -> Team
 Office 365 group (e.g., Planner group) -> Team
 SharePoint Team site -> Team
Upgrading an Office 365 group to a Team

 Teams Admin Center
 Teams client
 PowerShell
A Guide To Cloud
Create an org-wide team
Create an org-wide team from Microsoft Teams client
Create an org-wide team with PowerShell
A Guide To Cloud
Manage teams
 Teams overview grid

 Operations
 Team profile
 Making changes to teams
 Use the Microsoft Teams PowerShell module to manage teams
A Guide To Cloud
Manage public and private channels
 Public vs. Private channels
 Managing channels in Teams Admin Center
 Use PowerShell to manage channels
 Private channel permissions
 Considerations around private channels
 Restore a deleted channel
A Guide To Cloud
Manage privacy levels for a team
Three types of privacy level:
 Private
 Public
 Org-Wide
Change privacy level

Manage private team discovery
Manage whether users can discover private teams
A Guide To Cloud
Archive, restore, and delete a team
Archive a team in Teams Admin Center

Archive a team in Teams client
Restore an archived team
Delete a team
Restore a deleted team
Permanently delete a team
A Guide To Cloud
Manage policy packages
When you assign a policy package to users, the policies in the package are
created and you can then customize the settings of the policies in the package
to meet your organization's needs.
 View policy packages

 Assign policy packages
 To one user
 To multiple users
 Customize policy packages
A Guide To Cloud
Manage policy packages (Cont.)
Package name Messaging policy Meeting policy App setup policy Calling policy Live events policy
Education (Higher education student) Yes Yes Yes Yes Yes
Education (Primary school student) Yes Yes Yes Yes Yes
Education (Secondary school student) Yes Yes Yes Yes Yes
Education (Teacher) Yes Yes Yes Yes Yes
Healthcare clinical worker Yes Yes Yes - -
Healthcare information worker Yes Yes - - -
Public safety officer Yes Yes Yes Yes -
Small and medium business user

- - Yes - -
(Business Voice)
Small and medium business user

- - Yes - -
(without Business Voice)
A Guide To Cloud
EXAM: MS-700
#58: DEMO Manage membership in Teams

A Guide To Cloud
Manage users in a team
Two user roles: owner and member

Managing membership
Manage users in Teams Admin Center
Manage users in Teams Client
Manage users with PowerShell
A Guide To Cloud
Configure dynamic membership
Dynamic membership enables to define members of a team by one

or more rules that check for certain user attributes in Azure AD.
Enable dynamic membership
 Azure AD Portal
 PowerShell
A Guide To Cloud
Manage user access with Azure AD access reviews
 Manage access reviews
 Create Access Reviews in Azure Active Directory
 License Requirements
A Guide To Cloud
EXAM: MS-700
#59: DEMO Manage Access for External Users

A Guide To Cloud
Overview of external access and guest access
External Access vs. Guest Access
 Guest access gives access permission to an individual
 External access gives access permission to an entire domain
 External access allows you to communicate with users from other domains that are already
using teams
 Guest access piggybacks on your existing licenses and you can invite up to five guests per
license for advanced Identity Protection features.
Compare external and guest access

A Guide To Cloud
Overview of managing access for external users
Manage Microsoft Teams guest access features and capabilities through four
levels of authorization:
1. Azure Active Directory: Guest access in Microsoft Teams relies on the Azure AD business-
to-business (B2B) platform.
2. Microsoft Teams: Controls the guest experience in Microsoft Teams only.
3. Office 365 Groups: Controls the guest experience in Office 365 Groups and Microsoft
Teams.
4. SharePoint Online and OneDrive for Business: Controls the guest experience in
SharePoint Online, OneDrive for Business, Office 365 Groups, and Microsoft Teams.
A Guide To Cloud
Manage external access in Microsoft Teams
Configuring external access for organizations includes three

scenarios for setting it up:
1. Use OPEN FEDERATION
2. Add a domain or domains to the ALLOW list
3. Add a domain or domains to the BLOCK list.
A Guide To Cloud
Manage guest access in Microsoft Teams
Enable Guest access
When you activate Guest access in Teams you have to make sure that Guest
access is enabled in Azure AD.
Analytics and reports
Track guest additions in Azure AD or the Office 365 Security & Compliance
Center
A Guide To Cloud
EXAM: MS-700
#60: LAB Exercise 1: Manage team resources

A Guide To Cloud
EXAM: MS-700
#61: LAB Exercise 2: Manage sharing and access

A Guide To Cloud
EXAM: MS-700
#62: DEMO Manage Messaging Policies

A Guide To Cloud
Manage messaging policies
 Messaging policy settings
 Creating new messaging policies
 Modifying or deleting existing policies
 Manage messaging policies using PowerShell

A Guide To Cloud
EXAM: MS-700
#63: DEMO Manage Teams policies for channels

A Guide To Cloud
Manage teams policies for channels
Teams policy settings
 Discover private teams
 Create private channels
 Restrict the creation of org-wide teams
Creating a new Teams policy
Modify a Teams policy
Manage Teams policies using PowerShell

A Guide To Cloud
EXAM: MS-700
#64: DEMO Manage Teams Settings

A Guide To Cloud
Manage teams settings
A Guide To Cloud
EXAM: MS-700
#65: DEMO Manage private channel creation policies

A Guide To Cloud
Manage private channel creation policies
Modify a team to control private channel creation in Microsoft

Teams client:
A Guide To Cloud
EXAM: MS-700
#66: DEMO Manage Email Integration

A Guide To Cloud
Manage email integration
Owners and users can decide to remove the email address or to modify
advanced settings
Owners and users can restrict message delivery to mails of team members and
certain domains only
 Retrieve email address for a channel

 Best practices for email integration
A Guide To Cloud
EXAM: MS-700
#67: DEMO Manage Sharing Files

A Guide To Cloud
Manage sharing files
Sharing operations
 User shares a file in a 1:1 or group chat
 User shares a file in a conversation
 Users copy the link to a file from Teams
Settings of external sharing
 SharePoint admin center

 OneDrive admin center
A Guide To Cloud
EXAM: MS-700
#68: DEMO Manage Channel Moderation

A Guide To Cloud
Manage channel moderation
Available restrictions with channel moderation:
 Starting new posts in a channel
 Reply to existing channel messages
 Channel messages submitted by bots
 Channel messages submitted by connectors
Manage channel moderation on Teams client

A Guide To Cloud
EXAM: MS-700
#69: DEMO Manage settings for Teams apps

A Guide To Cloud
Overview of Teams apps
Apps in Teams let you find content from your favorite services and
share it right in Teams.
 Share content on a tab
 Get updates from a connector
 Add rich content to your messages
 Chat with a bot
A Guide To Cloud
Overview of Teams apps admin settings
Teams apps provide out-of-the-box tools
that enable your organization to maximize
its Teams experience.
 Manage apps
 App permission policies
 App setup policies
 Custom app policies and settings
A Guide To Cloud
Manage org-level app settings
Use Manage apps to manage all Teams apps in your

organization's app catalog.
 View apps in your tenant app catalog
 Allow and block apps
 Manage org-wide app settings
A Guide To Cloud
Manage app permission policies
Use app permission policies to control what apps are

available to Microsoft Teams users in your organization.
 Create a custom app permission policy
 Edit an app permission policy
 Assign a policy to users
 Assign a policy to a user
 Assign a policy using PowerShell
A Guide To Cloud
Manage app setup policies
Use app setup policies to customize Microsoft Teams to

highlight the apps that are most important for your
users.
 Create a custom app setup policy
 Edit a custom app setup policy
 Assign a custom app setup policy to users

 From Teams admin center
 Using PowerShell
A Guide To Cloud
Manage custom apps policies and settings
Custom app policy setting

Org-wide level User level Team level
Teams admin center Teams admin center Teams client
>Teams apps >Teams apps >Manage team
> Manage apps > Setup policies >Settings
> Org-wide app settings >Member permissions
A Guide To Cloud
Manage custom apps policies and settings (Cont.)
Custom app setting and User experience
Org-wide level
User level
Team level
Users can use custom apps No Yes Yes Yes
Users can upload custom apps in the personal context No No Yes Yes
A team owner can upload custom apps to the team No No Yes Yes
A team member can upload custom apps to the team No No No Yes

A Guide To Cloud
Publish a custom app in Microsoft Teams
Different ways to publish a

custom app
 App Store
 Tenant Apps Catalog
 Sideloading
Publish/Update a custom app

to the Tenant Apps Catalog
1. From Teams admin center
2. From the Teams client
A Guide To Cloud
EXAM: MS-700
#70: LAB Exercise 1: Configure channel and message

policies
A Guide To Cloud
EXAM: MS-700
#71: LAB Exercise 2: Manage app settings for team

A Guide To Cloud
EXAM: MS-700
#72: LAB Exercise 3: Test configured policy settings

A Guide To Cloud
EXAM: MS-700
#73: Overview of meetings and conferencing in

Microsoft Teams
A Guide To Cloud
Overview of meetings and conferencing in Microsoft Teams
Three types of meetings:
 Private meeting
 Channel meeting
 Ad-hoc meeting (Meet now)
Meeting policies
Licensing
Transcription service
A Guide To Cloud
EXAM: MS-700
#74: DEMO Configure conference bridges

A Guide To Cloud
Configure conference bridges
Adding additional conference bridge numbers
Define a default conference bridge number
Configuring conference bridges settings in Teams admin center

A Guide To Cloud
EXAM: MS-700
#75: DEMO Manage meetings policies & Settings

A Guide To Cloud
Manage meetings policies
Apply meeting policies :
 Per organizer
 Per user
 Per organizer and per user
Create a new meeting policy

Assign meeting policy to a user
Create and configure a meeting policy using PowerShell
A Guide To Cloud
Manage meeting settings
Meetings settings
 Participants (anonymous join)
 Email invitation (customization)
 Network settings
Configure Meeting settings in

Teams admin center
A Guide To Cloud
EXAM: MS-700
#76: Overview of Live Events in Microsoft Teams

A Guide To Cloud
Overview of live events in Microsoft Teams
Broadcast video and meeting content online to large audiences up to

10.000 attendees.
 Event group roles
 User requirements for creating live events
 Who can attend live events
 Live events components
 Enterprise Content Delivery Network
 Attendee experience
 Live event usage report
A Guide To Cloud
EXAM: MS-700
#77: DEMO Manage Live Event policies & Settings

A Guide To Cloud
Manage live event policies
Use live event policies to control who can do

what in live events in your organization
 Default live events policy
 Create or edit a live events policy
 Assign a policy to users
 Manage policies using PowerShell
A Guide To Cloud
Manage live event settings
Manage live event settings:
 Use a third-party distribution provider
 SDN provider name
 Provider license key
 SDN API template URL
Set up Support URL using Windows

PowerShell
Configure third-party video provider
using Windows PowerShell
A Guide To Cloud
Integrate Yammer live events
 Yammer network and group requirements for live events
 Broadcast a live event in Yammer
 Using an external app or device
 Broadcast an event produced in Teams
A Guide To Cloud
EXAM: MS-700
#78: Manage Phone Numbers

A Guide To Cloud
Evaluate PSTN connectivity solutions
PSTN connectivity can be established in two ways:

1. Calling Plan
 Domestic Calling Plan
 Domestic and International Calling Plan
2. Direct routing
Infrastructure requirements for direct routing

 Supported SBC
 A public DNS FQDN and a public IP address and that will be used to connect to the SBC
 A public trusted certificate for the SBC that will be used for communication with Direct Routing
 Firewall IP addresses and ports opened for Direct Routing and Microsoft Teams media
 Media Transport Profile should allow TCP/RTP/SAVP and UDP/RTP/SAVP
 Media traffic codecs
A Guide To Cloud
Get phone numbers
Three ways to get phone numbers:

 Use the Microsoft Teams admin center
 Port your existing numbers
 Use a request form for new numbers.
Two types of phone numbers:

 User numbers
 Service numbers
Set phone numbers in Microsoft

Teams Admin Center
A Guide To Cloud
Manage emergency addresses
Add emergency locations
Change an emergency location
Remove an emergency location
A Guide To Cloud
Manage phone numbers for users
Assigning phone numbers in the Teams admin center
Change a phone number for a user
Remove a phone number for a user
A Guide To Cloud
Manage voice settings for users
A Guide To Cloud
EXAM: MS-700
#79: Manage Phone System

A Guide To Cloud
Manage resource accounts
A resource account is a disabled user object in Azure AD. Phone System call
queues and auto attendants must have at least one associated resource
account in Microsoft Teams.
 Create a resource account with a phone number
 Create a resource account without a phone number

 Create a resource account in Microsoft Teams admin center
 Manage Resource account settings in Microsoft Teams admin center
 Create a resource account in PowerShell

A Guide To Cloud
Create and configure a call queue
Start with creating call queue
Get or transfer toll or toll-free service phone numbers
Create a new call queue
Routing method
Select an agent opt-out option
Set the call overflow and timeout handling options
Call queue cmdlets
A Guide To Cloud
Create and configure an auto attendant
 Set up an auto attendant with an existing resource account

 Assign phone numbers for an auto attendant
 Search for users
 Set menu options
A Guide To Cloud
Manage call park policies
Call park enables a user to place a call on hold in the Teams service
in the cloud.
• Enable a call park policy
• Assign a call park policy
• Configure call park and retrieve with PowerShell
• Troubleshooting call parking
A Guide To Cloud
Manage calling policies
▪ Create a custom calling policy

▪ Modify an existing calling policy
▪ Assign a calling policy to a user
▪ Calling policy settings
A Guide To Cloud
Manage caller ID Policies
Caller ID policies in Microsoft Teams can help you change or block the
caller.
 Create a custom caller ID policy
 Edit a caller ID policy
 Assign a custom caller ID policy to users through PowerShell
A Guide To Cloud
Direct Routing health dashboard
Monitor the connection between your Session Border Controller and the Direct
Routing interface
 Overall health
 Detailed information for each SBC
 Network Effectiveness Ratio

A Guide To Cloud
EXAM: MS-700
#80: Microsoft Teams add-on licensing

A Guide To Cloud
Microsoft Teams add-on licensing
 Audio Conferencing
 Toll free numbers
 Phone System
 Calling Plans
 Domestic Calling Plans
 Domestic and International Calling Plans
 Microsoft Teams Rooms

A Guide To Cloud
EXAM: MS-700
#81: Troubleshot Audio, Video, and Client issues

A Guide To Cloud
Troubleshoot overview
 Troubleshooting connectivity issues with the Microsoft Teams client
 Clear Microsoft Teams client cache (Windows, Android and iOS)
 Use log files in troubleshooting Microsoft Teams
 Debug logs or Diagnostic logs
 Teams coexistence troubleshooting with Skype for Business users
 Using coexistence modes for troubleshooting
 Investigating External or Federation communication
A Guide To Cloud
Optimize call quality by using Call Analytics
Troubleshoot call or connection

problems with Microsoft Teams.
Call analytics permissions*:
 Teams admin role
 Teams communication support

specialist
 Teams communication support engineer
Troubleshoot call quality problems

using Call Analytics
*The roles have different types of information access
A Guide To Cloud
Analyze call quality by using Call Quality Dashboard
Call Quality Dashboard (CQD) is designed to
help Teams admins and network engineers
optimize a network
Use Location-Enhanced Reports in CQD

A Guide To Cloud
Analyze call quality by using CQD Power BI Connector
 Install and setup Microsoft Call Quality Power BI Connector
 Build queries
 CQD Power BI templates
 CQD Helpdesk Report.pbit
 CQD Location Enhanced Report.pbit
 CQD Mobile Device Report.pbit
 CQD PSTN Direct Routing Report.pbit
 CQD Summary Report.pbit
 CQD Teams Utilization Report.pbit
 CQD User Feedback (Rate My Call) Report.pbit

A Guide To Cloud
EXAM: MS-700
#82: LAB Exercise 1: Manage Live event and meetings

experiences
A Guide To Cloud
EXAM: MS-700
#83: LAB Exercise 2: Manage phone numbers

A Guide To Cloud
EXAM: MS-700
#84: LAB Exercise 3: Manage Phone System for

Microsoft Teams

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A Guide To Cloud

Teams Administrator Associate

#1: Course Introduction

Teams Administrator Associate

#2: Overview of Microsoft Teams

Microsoft Teams delivers in four core areas to create a

▪ Work with confidence

A team is a collection of people, content, and tools surrounding

Chat is possible between single users and with

Teams Administrator Associate

#3: Microsoft Teams integration with Microsoft 365

Microsoft 365 apps and services

Share to Outlook Share to Teams Actionable missed activity emails

▪ Create or edit the survey

Fill out survey

Share content on a tab.

Get updates from a connector.

Rich content in messages.

Teams Administrator Associate

#4: Microsoft Teams integration with Power Platform

Microsoft Teams combines capabilities from a wide spectrum of tools to

Teams Administrator Associate

#5: Overview of Microsoft Teams Architecture

Microsoft 365 Groups

Teams adds several new features to a Microsoft 365 Group

Teams Administrator Associate

#6: Microsoft Teams with SharePoint Online and OneDrive

▪ SharePoint site permissions

▪ Teams utilization of SharePoint

▪ Public vs. Private channels

Teams Administrator Associate

#7: Microsoft Teams with Exchange

▪ User Profile Picture.

▪ Call History and Voicemail

Teams Administrator Associate

#8: Overview of Microsoft telephony solutions

▪ Phone System with Calling Plan

▪ Phone System with your own carrier through Skype for

▪ Enterprise Voice in Skype for Business Server with own

▪ SfB With Teams Collab And Meetings

▪ SfB With Teams Collab

Teams Administrator Associate

#9: Overview of Teams Admin Roles

Teams Troubleshoot communications issues within Teams by

Teams Communications Troubleshoot communications issues within Teams by

Teams Administrator Associate

#10: Overview of Azure AD for Teams

Azure Active Directory comes in four editions:

Azure AD Access Review

▪ Too many users in privileged roles.

▪ When a group is used for a new purpose.

▪ Business critical data access.

▪ To maintain a policy's exception list.

▪ Have reviews recur periodically.

▪ Custom Blocked Words.