FAQsEng 082021

FAQs:
➢ What is AL-AHLY Points reward program?
AL-AHLY Points is NBE’s loyalty program that rewards its valued customers through
earning points for every purchase transaction made by your NBE MasterCard and Visa
cards (credit, debit & prepaid) which can then be redeemed for E-vouchers that can be
used at all our redemption network or Travel all over the world or Mobile Top Up or
Cash Rewards.
Points are not earned for installment, Fawry, government payment transactions, and
Mobile Wallet transactions done by NBE cards.
➢ How do I enroll into AL-AHLY Points reward program?
➢ Enrollment into AL-AHLY Points Program is automatic and free, once you
activate your NBE MasterCard & Visa Cards (credit, debit & prepaid).
➢ How do I earn AL-AHLY Points?
➢ Use your NBE MasterCard & Visa Cards for all your domestic and
international retail spends to earn AL-AHLY Points.
The number of AL-AHLY Points that you will be awarded depends on the
type of MasterCard & Visa Card you hold.
Points for every

Card type
pound
2 points MasterCard World Elite Credit Cards & Visa Infinite
1.75 point MasterCard World Credit Cards & Visa Signature
1.5 point Platinum, Manchester Titanium Credit Cards
1 point Titanium , Gold or Classic Credit Cards
1 point Corporate Credit Cards
1 point Platinum Debit Cards
0.5 point Gold or Classic Debit Cards
Prepaid cards "Manchester united, Colleges and
0.5 point
Remittance"
Remittance cards "International transfer from foreign
1 Point
currencies to EGP"
➢ Are there any membership fees to enroll in the program?
➢ No. The enrollment in AL-AHLY Points program is absolutely free of

charge and NBE customers are automatically enrolled in AL-AHLY Points
Rewards Program, once they activate their NBE MasterCard & Visa Cards.
➢ What are the NBE Products and Services that offer AL-AHLY Points?
➢ You will earn AL-AHLY Points on all spend made using any of NBE
MasterCard & Visa Cards (credit, debit and prepaid "Manchester united,
Colleges and Remittances") except for installment, fawry, government
payment, and Mobile Wallet transactions.
➢ Do AL-AHLY Points expire?
➢ AL-AHLY Points collected will automatically expire after 36 months from

the date of the transaction.
➢ How can I keep track of my AL-AHLY Points balance?
➢ AL-AHLY Points balance can be found either when you log on to the
rewards website www.alahlypoints.com or by calling our call center on
19623.
➢ How can I redeem my AL-AHLY Points to e-voucher?
➢ To redeem your points online; log on to www.alahlypoints.com and

redeem directly online.
➢ To redeem over the phone, contact our call center on 19623 and request
a redemption of your AL-AHLY Points.
➢ Can the vouchers be exchanged for cash?
➢ No, you cannot exchange your e-vouchers for cash, you can however use
your vouchers together with cash to make a purchase.
➢ What are the Vouchers denominations?
Points 10,000 20,000 50,000 100,000 500,000 1,000,000

Amount EGP 100 EGP 200 EGP 500 EGP 1,000 EGP 5,000 EGP 10,000
➢ How can I receive my e-vouchers?
➢ SMS will be sent to the customer's registered mobile number at NBE.
➢ How can I burn my e-voucher at the merchants?

➢ We require to provide the pin code mentioned in the SMS in addition to
the last 6 numbers of your NID.
➢ How can I redeem my AL-AHLY Points to travel all over the world?
➢ The customer redeems the points personally through the program's
website www.alahlypoints.com and the customer service role is limited to
replying to the customers inquiries.
➢ National bank of Egypt is not liable for any incorrect data used to
complete any reservation on this feature.
➢ How can I redeem my AL-AHLY Points to Mobile top up?

➢ The customer redeems the points personally through the program's
website www.alahlypoints.com and the customer service role is limited to
replying to the customers inquiries.
➢ National bank of Egypt is not liable for any incorrect mobile number used.
➢ How can I redeem my AL-AHLY Points to Cash Rewards?

➢ You can redeem your points through the website or the call center by
refunding the cash amount on your valid credit card only.
➢ What are the Cash Reward denominations?
Points 5,000 10,000 20,000 50,000 100,000 200,000 500,000 1,000,000

EGP
Amount EGP 25 EGP 50 EGP 100 EGP 250 EGP 500 EGP 2,500 EGP 5,000
1,000
➢ How long does it take to get the cash reward on my credit card?
➢ All cash rewards transactions will take up to 2-3 working days for
processing.
➢ For failed transactions, AL-AHLY Points will be refunded in 5 working days.

FAQsEng 082021

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FAQs:

➢ What is AL-AHLY Points reward program?

➢ How do I enroll into AL-AHLY Points reward program?

➢ How do I earn AL-AHLY Points?

Points for every

➢ No. The enrollment in AL-AHLY Points program is absolutely free of

➢ Do AL-AHLY Points expire?

➢ AL-AHLY Points collected will automatically expire after 36 months from

➢ How can I keep track of my AL-AHLY Points balance?

➢ How can I redeem my AL-AHLY Points to e-voucher?

➢ To redeem your points online; log on to www.alahlypoints.com and

➢ Can the vouchers be exchanged for cash?

➢ What are the Vouchers denominations?

Points 10,000 20,000 50,000 100,000 500,000 1,000,000

➢ SMS will be sent to the customer's registered mobile number at NBE.

➢ How can I burn my e-voucher at the merchants?

➢ How can I redeem my AL-AHLY Points to Mobile top up?

➢ How can I redeem my AL-AHLY Points to Cash Rewards?

➢ What are the Cash Reward denominations?

Points 5,000 10,000 20,000 50,000 100,000 200,000 500,000 1,000,000

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