Presented By: Priyanka Kumari
Presented By: Priyanka Kumari
Presented By: Priyanka Kumari
Priyanka Kumari
SPECIFIC OBJECTIVES
• Describe about communication
• To explain about forms of
communication
• To explain about therapeutic
communication
• To understand about technique of
therapeutic communication
• To know about the factors for the success
of therapeutic communication
• Describe about characteristic of therapeutic
communication
• Describe about therapeutic nurse patient
relationship
• To explain about barriers about therapeutic
communication
• To explain about phases of nurse patient
relationship
• To explain about nurses role in therapeutic
communication
INTRODUCTION
Communication refers to the reciprocal exchange
of information, ideas, beliefs, felling, and attitude
between persons or among a group of persons. It
is a goal directed process in which people use a
system of symbols and sings to convey a message
.
we communicate when we talk and also when
we don’t talk. We communicate when we move
when we are still. we communicate within
ourselves and with others. Communicate in is
very significant in nursing. Nursing process
itself is a communication process
DEFINITION OF COMMUNICATION
Environment
The environment is setting for sender receiver
interaction. For effective communication the
environment need to meet participant needs for
physical and emotional comfort and safety
THERAPEUTIC COMMUNICATION
The therapeutic interaction between
the nurse and the client will be helpful to develop
mutual understanding between two individuals.
Interaction is a learning experience for both client
and for the nurse and a corrective emotional
experience to the client to modify his behaviour.
DEFINITIONS
The nurse directs the communication towards the
patient to identify his current health problems, plan,
implements and evaluates the action taken
Kozier, 2004
It is a process ,in which the utilizes a planned
approach to learn about the client
Potter A, 1997
To achieve self realization ,self acceptance , self
respect ,personal identity, personal integration
To formulate good interpersonal therapeutic
relationship
Satisfy needs and to achieve realistic personal
goals
Permits the client to express their thoughts
truly, openly.
Improves client’s ego strengths
Encourages socialization and family interaction
process
Treats communication problems
Modifies maladaptive behaviour into adaptive
behaviour into adaptive behaviour
Motivates the client to utilize the new coping
strategies
Helps the nurse to identify and intervene
appropriate nursing approaches
Implement nursing process effectively
Verbal communication
Factual information can be conveyed through
language or words .it is an accurate and effective
medium of communication
Message or information conveyed through the
behaviour or body languages or by utilization of five
senses. it communicates interest ,respect, genuineness;
checks through feedback
Vocal cues /paralinguistic cues , e.g. noise , tones,
sounds, and extras sounds
Action cues /body movements ,e.g. posture,
expression , gestures, mannerisms, and other action
Object cues ,e.g. dressing , furnishings, possessions
Space, e.g. nature and relationship between two
cues or people
Touch-to provide comfort
Attitudes
Appearance
Nodding of head
Eye to eye contact
OBSERVING
Observing is made by the nurse of wringing of
hands, wiping perspiration, dry lips , speaking in a
very low tone. The nurse is making observation of a
nonverbal communication
LISTENING
As the patient is talking, the nurse responds by
nodding her head, of by saying. Yes I follow what
you told me. The nurse is actively listening.
RESTATING
The nurse restates or repeats what the patient
has been saying .it can be in the form of a question
or a statement
For example----
Patient:- My children are going through a
financial problem because am sick
Nurse:-your children are going through a
financial problem because you are sick
The nurse is restating the statement to increase
the patient’s awareness of his children’s suffering
due to his sickness
VALIDATING
It is a technique which the nurse uses to
confirm the accuracy of data or information given by
the patient
For example----
Patient; I get very upset when my husband beats
me if I talk anything against my mother-in –law
Nurse; yes, it makes sense that you get upset
when your husband beats you own complaining
against your mother-in –law. I wonder if you
would like to explain further
The nurse is validating the appropriateness of the
feelings of being upset about the patient’s
husband beating her.
REFLECTING
In reflection the nurse highlights the affective
content of the patient ‘s communication that is
the feeling or attitude which is implicitly
expressed
For example----
Patient; I am very angry with my wife
Warmth
Positive regard
Self respect
Respecting others
Caring
Concern
Liking
Valuing
Worth fullness
Non-judgemental
Maintain confidentiality
Active listening
Confrontation
Immediacy
Nurse self disclosure
Patient self disclosure
Emotional catharsis
Role play
Skill is the ability or efficiency of
the nurse to utilize their knowledge
systematically and effectively in
proficiency manner
Ability to listen
Interpret
Ability to read
Ability to express on self in writing
Ability to speak
Ability to observe and interpret observation
Ability to guide the nurse patient interaction in
ordered to accomplish goals
Ability to ascertain if communication is taking place
between the nurse and the patient
Ability to recognize when to speak and when to be
silent –developing a sense of timing
ability to wait – to proceed at the patient’s
pace/speed
Ability to evaluate participation of the patient in the
nurse patient relationship
THERAPEUTIC NURSE PATIENT
RELATIONSHIP
-Wanda, K Mohr,2006
Genuineness
Sincerity
Respecting the client
Shows love and affection
Concern
Active listener
Empathy
Self –discipline
Role modal
Good communication skill
Immediacy
Exploration of the problem
It is a therapeutic goal directed relationship
between the nurse and the client
To bring insight and behavioural change
To develop mutual growth between two
individuals
To promote realization ,self acceptance, and an
increased genuine self respect ,self identity and
personal integration
To identify appropriate nursing approaches
To achieve developmental goals
Nurse assists the client to identify present
problems realistically and try out new patterns
of behaviour
Helps the client to communicate freely
Accountability for health can be achieved
To provide safe and therapeutic environment.
Hopefulness and support facilitates the optimal
growth for the client .the dimensions includes
Self realization
Self acceptance
Genuineness
Self respect
A clear sense of personal identity
Improved level of personal integration
Ability to form intimate ,interdependent
,interpersonal relationships with client and his
family
Achieves realistic goals
Improve functioning capacity
Interaction are planned with specific time and
place
Increased ability to satisfy and fulfil the need of
client
Ability to give and receive love
Time is limited
Clarifies client’s conflicts and anxiety
Identifies and maximize the client’s ego
strengths
Encourages socialization and family
relatedness
Corrects communication pattern and
encourages the client to communicate
Modify mal adaptive behaviour into adaptive
behaviour
Respect the cultural values of the client
Focuses on goals, accepts the client as he is
Allow time for the client to complete the rituals
Treat the client as an individual
Accept client as he is
Aware total needs of the client
Nurse understand herself and client’s needs
,motives , desires , feelings and fears
Emotional involvement is essential
Objectivity has to be maintained
Consistency in behaviour
Set appropriate limits and goals
Encourage the clients feeling
Therapeutic understanding
Honest and open communication is needed
Engage in active listening
Discuss on fear with qualified person
Realistic approach
Establish trust and rapport
Win the confidence of client
Sufficient time has to be provided to the client
to respond
Individual attention is needed to meet the total
need of each client
Pre interaction phase
Introductory o orientation phase
Working phase
Termination phase
Pre interaction means a phase which a nurse
goes through before the actual interaction with
the patient. This phase begins when the nurses is
assigned a patient to develop therapeutic
relationship with him till she goes to him for
interaction .
The nurse collects data/information
about the client and family members, from client
charts, OPD report, assess the total needs and
demands of the client. Plan the activities to reach
the goal
The nurse explores her fears and anxiety
Sets the objectives for the interaction phase
Takes the help of the client supervisor to
overcome fears
Introductory or orientation phase begins
when the nurse goes to the patient introduce
herself and get introduction about him. The
nurse and the patient who are strangers meet for
the first time and become acquaintance .the
orientation phase ends when the nurse and the
patient begin to accept each other as a unique
human being
Establishment of contact
Pact
Talking with the patient
Working phase or phase of emerging
identities of the nurse patient relationship starts
when the nurse and the patient are able to
overcome the barrier of orientation or
introductory phase.
During this phase the nurse and the patient
actively work on meeting the goals which they
had established during the orientation phase.
the characteristic features of this phase are that
the nurse is able to overcome anxiety and the
patient’s fear of the unknown is also decreased
The nurse collects the data in detail from primary
and secondary sources and identifies the needs of
the patient
The nurse assist the patient to identify his or her
problems
She helps the patient to communicate
She encourages the patient socialize
The nurse helps the patient to find an alternative
solution to his or her problem
She encourages the patient to use new pattern of
behaviour
The nurse helps the patient to understand that he
has a significant role in his treatment
Termination phase is also called a resolution
phase or end phase. The termination phase
begins during the orientation phase. In the
orientation or introductory phase the nurse
develops pact or contract with the patient. In
the pact the nurse explains the patient her
purpose of interacting with him or he and
termination the relationship .the main objective
of the termination phase is to bring a
therapeutic end the nurse patient relationship
Bring therapeutic end to the relationship
Review feeling about the relationship
Evaluate progress towards goal
Establish mechanism for meeting future
therapy needs
Not listening properly
Maintaining dominance in therapeutic interaction
will not benefit both
Giving reassurance , false hopes will not contribute
the therapeutic relationship
Too much probing into personal matters in the
beginning usually goes wrong
without listening to the client’s feeling and
problem
Too much advising the client is not good
Utilizing denial process in therapeutic nurse
patient relation ship
Towsend Mary C,(2007) psychiatric mental health
nursing ,fifth edition, (P.p: 118-130), jaypee
publication.
Potter and Perry ,Text book of Fundamental of
nursing, Communication, 7th edition, (P.P340-355),
jaypee publication.
Neeraja K.P,(2008),Essential of mental health and
psychiatric nursing, Therapeutic communication,
first edition volume one, (P.P 196-220) jaypee
publication.
R Sreevani,a guide to mental health nursing,4th
edition,[p.p104-116]jaypee publication.
RESEARCH ARTICLE
Review Article on
Therapeutic communication in nursing
students: A Walker & Avant concept analysis
Author
Mahbobeh Abdolrahimi et al.
Published on
Electron Physician. 2017 Aug; 9(8): 4968–4977.
Published online 2017 Aug 25.
doi: 10.19082/4968
BACKGROUND
Therapeutic communication, the
fundamental component of nursing, is a complex
concept. Furthermore, the poor encounters
between nursing student and patient demonstrate
the necessity of instruction regarding therapeutic
communication. The aim of this study was to
define and clarify this important concept for
including this subject in the nursing curriculum
with more emphasis.
A literature search was conducted using
keywords such as “nursing student”, “patient”
and “therapeutic communication” and Persian-
equivalent words in Persian databases (including
Magiran and Medlib) and English databases
(including PubMed, ScienceDirect, Scopus and
ProQuest) without time limitation. After
extracting concept definitions and determining
characteristic features, therapeutic
communication in nursing students was defined.
Then, sample cases, antecedents, consequences
and empirical referents of concept were
determined..
After assessing 30 articles, therapeutic
communication defining attributes were as follows:
“an important means in building interpersonal
relationships”, “a process of information
transmission”, “an important clinical competency”, “a
structure with two different sections” and “a
significant tool in patient centered care”.
Furthermore, theoretical and clinical education and
receiving educators’ feedback regarding therapeutic
communication were considered as antecedents of the
concept. Improving physical and psychological health
status of patient as well as professional development
of nursing students were identified as consequences
of the concept.
Nursing instructors can use these results in
order to teach and evaluate therapeutic
communication in nursing students and train
qualified nurses. Also, nursing students may
apply the results to improve the quality of their
interactions with patients, perform their
various duties and meet patients’ diverse
needs.