12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.

com

Job Title, Keywords

Experience

Location

Search

CAREER CENTER - TIPS AND ADVICE

Home (https://www.monsterindia.com) /  Career Center (//www.monsterindia.com/career-advice/career-center.html)
/  Interview Tips (//www.monsterindia.com/career-advice/interview-tips.html) /  Top 10 Wipro BPO Interview Questions Answered!

How to Answer: Why

did you Leave Your
Last Job?

Top 9 Tips to Crack

the Campus
Placement Interview

How to Answer 10
Most Common
Interview Questions

Why Should We Hire

You?

How to Use the STAR

Technique to Ace
Your Job Interview

Top 8 WCF Interview

Questions & Answers
[Updated] 2020

8 questions to
prepare for your next
Networking interview

11 Important Teacher
Interview Questions
You May be Asked in
an Interview

10 most popular
Maven Interview
Questions & Answers

10 most frequently
asked SAS Interview
Questions

Top 10 Wipro BPO Interview Questions Answered!

Share Now

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 1/7
12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.com

Nervous about your job interview? Careful planning and preparation will make sure that your meeting goes smoothly.
Here are some of the most commonly asked Wipro BPO interview questions:
1. Tell me about yourself (https://www.monsterindia.com/career-advice/tell-me-about-yourself-the-winning-answer-
8108.html)
2. What do you know about a BPO?
3. Why do you want to work at a BPO?
4. Why should we hire you?
5. What are your strengths and weaknesses?
6. Are you comfortable handling customers on the phone?
7. Are you comfortable working night shifts?
8. What are your salary expectations?
9. Where do you see yourself 5 years from now?
10. Do you have any questions?
“People are the key to success or extraordinary success” - Azim Premji (https://www.monsterindia.com/career-advice/azim-
premji-take-charge-of-your-career-destiny-1021.html), chairman of Wipro Limited
Companies that are ahead of the game, recognise that people are the most precious resource in today’s competitive Business
Process Outsourcing (BPO) marketplace. So if you're interviewing for a BPO job at a top company like Wipro, make sure you are
well-prepared.
For starters, get better acquainted with the BPO recruitment process, which is multi-level. The initial interview rounds focus on
determining language proficiency (whether you can speak English fluently) as well as your ability to think on your feet.
First up, candidates are asked to introduce themselves and speak on a topic given to them by the interviewer. If you clear this,
you make it to the next round, which is an automated speech evaluation test that determines fluency, pronunciation, listening
and comprehension of English language. Candidates shortlisted go on to a personal interview (PI) round, followed by an
operations interview (the latter is conducted by a Wipro employee).
If you are applying for a back office or technical job, you're likely to be given a computer proficiency test. Those who clear the
operations interview are offered jobs.
To help you sail through the Q&A stage, here are some BPO interview questions along with answers that can help you land the
job at Wipro:

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 2/7
12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.com

Q1) Tell me about yourself

Your answer should focus on information that is relevant to the job, and not your life history. Share any strengths, including skills
and experiences, as well as past successes.
For instance, experienced candidates can say – “I have been in the BPO industry for the past XX years. My most recent
experience has been handling incoming calls for XX industry. One reason I particularly enjoy this business is because it gives
me the opportunity to connect with people. What I am looking for now is a challenging position where I can effectively
contribute my skills and learn new ones, and ensure my growth through the organisation's growth.”
If this is your first job, find a way to connect what you did in college to the job - for e.g., any activity that showcases your strong
communication skills. Then you can move on to talking about how you love connecting with people, etc. as mentioned above.

Q2) What do you know about a BPO?

This is usually a question for freshers, to weed out applicants who apply for a BPO job without actually knowing what the job
entails. It's best to provide a broad outline of what a BPO company does - which is the contracting of specific business tasks.
This can be back office outsourcing, which includes internal business functions such as salaries, human resources (HR) or
accounting, or front office outsourcing services, which involves customer interactions by phone, etc. Be sure to mention that
aspect of the operation which involves the job you are applying for.

In case you wonder where things went wrong, this is the right way to apply for BPO jobs
(https://www.monsterindia.com/search/bpo-jobs).

Q3) Why do you want to work at a BPO?

 Thisis especially relevant if you have an engineering degree/diploma; recruiters may think that you are overqualified for a call
centre job. Your answer should emphasise the advantages of being in this industry - the chance to strengthen your
communication skills and improve your personality, be part of a booming industry and enjoy the salary and perks that come
with the job.

Q4) Why should we hire you?

You are being given the chance to show them you are a good match for the job. Think of two or three key qualities you have to
offer that match those the employer is seeking. In this case, your energy, personality and people skills are especially relevant.

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 3/7
12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.com
You could say – “I've always been a people person, and feel confident about talking to someone I've never met over the phone.
I have excellent communication skills and I also have the experience to stay focused in stressful situations. I'm confident I would
be a great addition to your team.”

Here's what to say when the recruiter asks you this question- Why should we hire you (https://www.monsterindia.com/career-
advice/why-should-we-hire-you-6384.html)?

Q5) What are your strengths and weaknesses?

It's important to emphasise what you're good at, and minimise—but be truthful about—what you're not.
While dealing with the latter, select a trait and come up with a solution to overcome your weakness. For e.g., you could say – “I
used to be a little disorganised but I have started keeping my own checklist which I regularly monitor, and that has helped me
really improve my organisational skills.”
When it comes to your strengths, focus on skills acquired through education (computer, technical diplomas, etc) and portable
skills (good with people, great planner). Personal traits - being dependable, flexible, friendly, punctual and a team player -
should also be showcased here.

Q6) Are you comfortable handling customers on the phone?

The answer has to be yes. If you can, cite instances of how you've successfully handled business calls in the past.

Q7) Are you comfortable working night shifts?

India is a key hub for offshore BPOs. Most of these BPOs have international clients from countries like the US, UK, Canada,
Australia, etc that operate in a different time zone from India, which means the day and night cycle is different. When it's
daytime in their countries, it's night here, and vice versa.
Hence employees in Indian call centers have to work nights. So if you have any reservations about the night shift, this may not
be the right career for you. Always answer this question with a yes.

However, if you have any health condition that may be aggravated by shift work, do bring it up.

Q8) What are your salary expectations?

If this is your first job, your response ought to be “as per company norms/industry standards”. To avoid any awkwardness if
you're asked to quote a salary number, find out what the pay scales are by checking the Monster Salary Index. If you have
previous experience in the field, consider asking for a 20-30% hike, which is the industry norm.

Here's how to answer the trickiest question: What is your salary expectation? (https://www.monsterindia.com/career-
advice/how-to-answer-what-is-your-salary-expectation-6414.html)

Q9) Where do you see yourself 5 years from now?

To answer this question well, you need a plan that looks ahead to the end results you want to achieve. For e.g., if you are
interviewing for a beginner's role, you can say – “I see myself in a management role in five years which would give me the
opportunity to demonstrate my leadership skills. With dedicated hard work, I hope to grow both my career and the company.”

Q10) Do you have any questions?

Asking questions is as important as answering questions. For it highlight your suitability as a candidate and find out more
about the role and the company. Some basic questions you could ask are:
• Can you tell me more about the daily responsibilities of this job?
• What is the typical career path for someone in this role?
• How will you judge my success?
• What is the next step in the interview process?
In addition to all these questions, you’ll probably be expected to demonstrate your technical know-how so read up on what is
Java Beans, Java Script and CSS (Cascading Style Sheets), to name a few programmes. Also, know the difference between:

On-shore and Off-shore outsourcing: The former involves outsourcing operations in the same country or region, while the latter
is sending business to a company in a foreign country. There is also near shore outsourcing, where business goes to an
adjacent or nearby country having similar culture and language skills.

Interestingly, understanding pay scales by industry and latest industrial trends becomes far more easy with the Monster Salary
Index (https://my.monsterindia.com/salary-check.html).

Inbound and Outbound call centres: The former only receives calls while the latter places calls as well.
KPO and BPO: A KPO, or knowledge process outsourcing company, provides knowledge and information-related work while a
BPO is customer service oriented.

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 4/7
12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.com
Wipro Offices in India
Wipro is a leading global end to end IT transformation, consulting and business process services provider and has offices
across India. Though the company has offices in many locations, its main office in the Eastern India is in Infocity,
Bhubaneshwar, Odisha.
In the West, its office is located in Prahladnagar Satellite, Ahmedabad. The company has its offices in Gurgaon in the North and
in Doddakaannelli, Bengaluru in the South of India.
Looking for Wipro BPO Jobs in top cities? Click at the links below:
• Wipro BPO Jobs in Bangalore (https://www.monsterindia.com/search/wipro-bpo-jobs-in-bengaluru-bangalore)
• Wipro BPO Jobs in Mumbai (https://www.monsterindia.com/search/wipro-bpo-jobs-in-mumbai)
• Wipro BPO Jobs in Delhi (https://www.monsterindia.com/search/wipro-bpo-jobs-in-delhi)
• Wipro BPO Jobs in Gurgaon (https://www.monsterindia.com/search/wipro-bpo-jobs-in-guegaon)
• Wipro BPO Jobs in Kolkata (https://www.monsterindia.com/search/wipro-bpo-jobs-in-kolkata)

This article has been compiled from various sources including company websites, corporate review sites, online discussion
forums and knowledge sharing platforms.

TRENDING ARTICLES

5 Easy Steps to Make a Career Transition from a Software Developer to a Business Analyst (//www.monsterindia.com/career-advice/5-easy-steps-to-make-a-career-
transition-from-a-software-developer-to-a-business-analyst-8274.html)

How to Answer 10 Most Common Interview Questions (//www.monsterindia.com/career-advice/how-to-answer-10-most-common-interview-questions-6495.html)

6 Popular IT Jobs in India (//www.monsterindia.com/career-advice/6-popular-it-jobs-in-india-7285.html)

5 Tips to Stay a Step Ahead and Get a Python Job as a Fresher (//www.monsterindia.com/career-advice/5-tips-to-stay-a-step-ahead-and-get-a-python-job-as-a-
fresher-8273.html)

Your lucky colour and how it can help you advance your career (//www.monsterindia.com/career-advice/your-lucky-colour-and-how-it-can-help-you-advance-
your-career-7394.html)

People who viewed this article also viewed

3 Mistakes that could cost you your dream job (//www.monsterindia.com/career-advice/3-mistakes-that-could-cost-you-your-dream-job-6590.html)

Top 100 interview questions to help you succeed in a job interview (//www.monsterindia.com/career-advice/top-100-interview-questions-to-help-you-succeed-in-
a-job-interview-6943.html)

Watch your moves: The importance of body language in an interview (//www.monsterindia.com/career-advice/watch-your-moves-the-importance-of-body-

language-in-an-interview-6983.html)

How to dress for a job interview: Top tips from experts (//www.monsterindia.com/career-advice/how-to-dress-for-a-job-interview-top-tips-from-experts-
6985.html)

6 questions to ask at the end of your job interview (//www.monsterindia.com/career-advice/6-questions-to-ask-at-the-end-of-your-job-interview-7442.html)

Interviewing for your first job? Avoid these mistakes (//www.monsterindia.com/career-advice/interviewing-for-your-first-job-avoid-these-mistakes-7443.html)

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 5/7
12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.com

Jobs by Location (//www.monsterindia.com/jobs-by-location.html) :

Jobs in Bangalore (//www.monsterindia.com/search/jobs-in-bangalore) | Jobs in Delhi (//www.monsterindia.com/search/jobs-in-delhi) |

Jobs in Mumbai (//www.monsterindia.com/search/jobs-in-mumbai) | Jobs in Chennai (//www.monsterindia.com/search/jobs-in-chennai) |

Jobs in Hyderabad (//www.monsterindia.com/search/jobs-in-hyderabad) | Jobs in Kolkata (//www.monsterindia.com/search/jobs-in-kolkata) |

Jobs in Pune (//www.monsterindia.com/search/jobs-in-pune) | Jobs in Chandigarh (//www.monsterindia.com/search/jobs-in-chandigarh) |

Jobs in Lucknow (//www.monsterindia.com/search/jobs-in-lucknow) | Jobs in Coimbatore (//www.monsterindia.com/search/jobs-in-coimbatore)

Jobs by Skill - IT (//www.monsterindia.com/search/it-jobs) :

Biotechnology Jobs (//www.monsterindia.com/search/biotechnology-jobs) | Digital Marketing Jobs (//www.monsterindia.com/search/digital-marketing-jobs) |

Graphic Design Jobs (//www.monsterindia.com/search/graphic-design-jobs) | Networking Jobs (//www.monsterindia.com/search/networking-jobs) |

Oracle Jobs (//www.monsterindia.com/search/oracle-jobs) | SEO Jobs (//www.monsterindia.com/search/seo-jobs) |

Software Testing Jobs (//www.monsterindia.com/search/software-testing-jobs) | Sql Jobs (//www.monsterindia.com/search/sql-jobs) |

Web Design Jobs (//www.monsterindia.com/search/web-design-jobs)

Jobs by Skill - Non IT :

Accounting Jobs (//www.monsterindia.com/search/accounting-jobs) | BPO Jobs (//www.monsterindia.com/search/bpo-jobs) |

Call Center Jobs (//www.monsterindia.com/search/call-center-jobs) | Civil Engineering Jobs (//www.monsterindia.com/search/civil-engineering-jobs) |

Content Writing Jobs (//www.monsterindia.com/search/content-writing-jobs) | Electrical Engineering Jobs (//www.monsterindia.com/search/electrical-engineering-jobs) |

Event Management Jobs (//www.monsterindia.com/search/event-management-jobs) | Hotel Management Jobs (//www.monsterindia.com/search/hotel-management-jobs) |

HR Jobs (//www.monsterindia.com/search/hr-jobs) | Sales Jobs (//www.monsterindia.com/search/sales-jobs)

Jobs by Role :

Air hostess Jobs (//www.monsterindia.com/search/air-hostess-jobs) | Accountant Jobs (//www.monsterindia.com/search/accountant-jobs) |

Assistant Professor Jobs (//www.monsterindia.com/search/assistant-professor-jobs) | Business Analyst Jobs (//www.monsterindia.com/search/business-analyst-jobs) |

Computer Operator Jobs (//www.monsterindia.com/search/computer-operator-jobs) | Data Analyst Jobs (//www.monsterindia.com/search/data-analyst-jobs) |

Data Entry Operator Jobs (//www.monsterindia.com/search/data-entry-operator-jobs) | Fashion Designer Jobs (//www.monsterindia.com/search/fashion-designer-jobs) |

Graphics Designer jobs (//www.monsterindia.com/search/graphics-designer-jobs) | Software Engineer Jobs (//www.monsterindia.com/search/software-engineer-jobs)

International Jobs (//www.monsterindia.com/search/international-jobs) :

Jobs in Gulf (//www.monsterindia.com/search/jobs-in-gulf) | Jobs in Singapore (//www.monsterindia.com/search/jobs-in-singapore) |

Jobs in Malaysia (//www.monsterindia.com/search/jobs-in-malaysia) | Jobs in Philippines (//www.monsterindia.com/search/jobs-in-philippines) |

Jobs in Hong Kong (//www.monsterindia.com/search/jobs-in-hongkong) | Jobs in Vietnam (//www.monsterindia.com/search/jobs-in-vietnam) |

Jobs in Indonesia (//www.monsterindia.com/search/jobs-in-indonesia) | Jobs in Thailand (//www.monsterindia.com/search/jobs-in-thailand) |

Jobs in Dubai (//www.monsterindia.com/search/jobs-in-dubai) | Jobs in UAE (//www.monsterindia.com/search/jobs-in-united-arab-emirates)

Other Jobs :

Walk-in Jobs (//www.monsterindia.com/search/walkin-jobs) | Part Time Jobs (//www.monsterindia.com/search/part-time-jobs) |

Contract Jobs (//www.monsterindia.com/search/contract-jobs/) | Jobs for Women (//www.monsterindia.com/search/jobs-for-women-jobs) |

Freshers Jobs (//www.monsterindia.com/search/freshers-jobs) | Freelance Jobs (//www.monsterindia.com/search/freelance-jobs) |

Work from Home Jobs (//www.monsterindia.com/search/work-from-home-jobs) | 12th Pass Jobs (//www.monsterindia.com/search/12th-pass-jobs) |

10th Pass Jobs (//www.monsterindia.com/search/10th-pass-jobs) | Diploma Jobs (//www.monsterindia.com/search/diploma-jobs)

India

Toll No: +91-40-66116611 info@monsterindia.com (mailto:info@monsterindia.com) Toll Free: 1-800-4196666

Job Seekers Employers Monster

Jobs Search (//www.monsterindia.com/job- Employer Login (https://recruiter.monsterindia.com/?login=yes) About Us (//www.monsterindia.com/ab

search.html) Access Resume Database Contact Us (//www.monsterindia.com/c

Upload Resume (http://recruiter.monsterindia.com/v2/ecom/sr_learnmore.html) us.html)

(https://my.monsterindia.com/create_account.html) Advertise with us Career with us

Career Advice (//www.monsterindia.com/career- (http://recruiter.monsterindia.com/v2/introduction.html) (https://company.monsterindia.com/ca

advice)

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 6/7
12/8/2020 Top 10 Wipro BPO Interview Questions Answered! - Monsterindia.com
Search Tips (//www.monsterindia.com/search- Join mRecruiters Send Feedback

tips.html) (http://recruiter.monsterindia.com/v2/create_recruiter.html) (//www.monsterindia.com/feedback.ht

Free Job Alert (https://my.monsterindia.com/create- Research Reports Testimonials

free-job-alert.html) (https://content.monsterindia.com/research.html) (//www.monsterindia.com/testimonials

Find Companies (https://my.monsterindia.com/find- Buy Online HTML Sitemap

companies.html) (http://recruiter.monsterindia.com/v2/ecom/more_products.html) (//www.monsterindia.com/sitemap.htm

Help (//www.monsterindia.com/help.html) XML Sitemap

(https://www.monsterindia.com/xmlsite

index.xml)

© 2020 Monster - All Rights Reserved

Follow Us
(https://www.facebook.c
(https://twitter.com
(https://plus.g
(//www.y

https://www.monsterindia.com/career-advice/top-10-wipro-bpo-interview-questions-answered-7484.html 7/7