Nothing Special   »   [go: up one dir, main page]
Scribd Logo
Upload

Welcome to Scribd!

  • 54 views

    Jennifer Fiona D'souza: Curriculum Vitae

    Uploaded by

    mackjen75
    This curriculum vitae summarizes Jennifer Fiona D'souza's career experience and qualifications. She has over 4 years of experience in banking, including roles in customer service, administration, and sales coordination at Mashreq Bank in Dubai between 2006-2010. She holds a bachelor's degree from KARNATAKA university and is proficient in English, Hindi, and computer skills like Excel, Word, and PowerPoint. She is seeking a full-time position utilizing her experience in banking customer service and administration.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Jennifer Fiona D'souza: Curriculum Vitae

    Uploaded by

    mackjen75
    54 views4 pages
    This curriculum vitae summarizes Jennifer Fiona D'souza's career experience and qualifications. She has over 4 years of experience in banking, including roles in customer service, administration, and sales coordination at Mashreq Bank in Dubai between 2006-2010. She holds a bachelor's degree from KARNATAKA university and is proficient in English, Hindi, and computer skills like Excel, Word, and PowerPoint. She is seeking a full-time position utilizing her experience in banking customer service and administration.

    Original Title

    jen's cv

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This curriculum vitae summarizes Jennifer Fiona D'souza's career experience and qualifications. She has over 4 years of experience in banking, including roles in customer service, administration, and sales coordination at Mashreq Bank in Dubai between 2006-2010. She holds a bachelor's degree from KARNATAKA university and is proficient in English, Hindi, and computer skills like Excel, Word, and PowerPoint. She is seeking a full-time position utilizing her experience in banking customer service and administration.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    54 views4 pages

    Jennifer Fiona D'souza: Curriculum Vitae

    Uploaded by

    mackjen75
    This curriculum vitae summarizes Jennifer Fiona D'souza's career experience and qualifications. She has over 4 years of experience in banking, including roles in customer service, administration, and sales coordination at Mashreq Bank in Dubai between 2006-2010. She holds a bachelor's degree from KARNATAKA university and is proficient in English, Hindi, and computer skills like Excel, Word, and PowerPoint. She is seeking a full-time position utilizing her experience in banking customer service and administration.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 4

    CURRICULUM VITAE

    Jennifer Fiona D’souza


    Email: mackjen75@yahoo.com or mackdza77@gmail.com
    Phone: 7259340091

    Career Objective:
    More than 4years of experience, working in a Banking domain. Core competency includes excellent
    customer service, coordination and Administrative support. Good knowledge of Banking Functions
    .Strong team player, quick learner with positive attitude and possess’ good communication skills.

    Work Experience:

    Company Name: Mashreq Bank [Dubai] (Aug.2006 – Nov.2010)

    Job Profile: Senior sales Co-ordinator / Customer Service /Admin /HR Co-ordinator
    Department: Senior Sales Coordinator / PLF/MP/ROD/BRANCH
    Bank Description:  Mashreq Bank is one of the largest private banks in the UAE with a growing retail
    Presence in the region including Qatar Bahrain and Egypt. Mashreq Bank has provided
    Banking and Financial services to million.
    Role:
    Administration Helpdesk
    Mail Scheduling.
    Pay Order Management
    Sales MIS report generation.
    Handling customer release letters.
    Handling a busy reception and solving customer queries / complaints of customers and businesses.
    Admin coordinator
     Facilitate the automation of HR processes in UAE and Overseas.
     Review and understand system design documents; maintain changes of the same through version
    control.
     Document new user requirements and translate the same to functional requirements
    specifications.
     Participate in and document the outcomes of business analysis workshops, when business
    processes are automated and changed/updated
    .
     Enable the migration of data, as required, between various HR systems.
    Follow through on data changes in the HRMS and ensure that these get reflected in the other
    dependant HR systems.
     Document business process workflows and rules for implementation in systems.
     Create workflow diagrams to represent required system functionality.
    Liaise with the solution provider on new business requirements which need further business analysis
    and feasibility study .Facilitate sessions with user groups to communicate the capabilities of the
    system and key business
     processes rolled out as a part of the user learning and implementation
    .Provide first level support to internal stakeholders/end user and report the cause of any issues/errors
    to the support team of the solution provider.
     Understand the impact of upgrading the application from a functional perspective and report
    any key enhancements that would solve existing business challenges.
     Create and execute test plans on need basis.
     Create demos on the functional capabilities of the system. Back up for the HR Systems Analyst
    especially with regard to data, User Acceptance Testing and ongoing maintenance in the HRMS and
    other HR Systems
    .
    Sales Support Function :
     Handling Customer Point Verification (CPV) for Personal Loan Finance (PLF).
     Handling Credit Card sales co-ordination functions.
     Taking care of other Mashreq personal products.
     Follow up with the credit evaluation department and borrower verification department to achieve
    Maximum approvals on sales.
     Facilitate disbursal of personal loan finance (PLF) by coordinating between sales and disbursal
    department.
     Focal Point of Contact for PLF and MP pay orders. Handing it to the sales department after
    verification.
     Working knowledge of all operating systems in the bank ( Banksys, Osoolys, EDMS,SFA, Vectus
    etc).
     Smooth information flow between sales and processing units
     Submit & follow up of applications to processing units for deviation cases
     Maintaining the Library of document formats (pay slip, bank statement etc.)
     Follow up pending applications of deviation cases and assisting supervisor / Manager for any
    decline &
    Reject reviews details with other processing Depts.
     Addressing to any team complaints and urgent issues
     Manage follow up team for personal Loan.
     Advice and answer the queries for critical personal loan cases.
     Follow Loan and Credit Card cases till disbursal.
     To keep track of all submitted documents by the sales teams and their status on finger tips
    Company Name: . Glaxso Smith cline [Dubai]
    Job Profile: Receptionist / Customer service
    Job Description: Handling a busy reception and solving customer queries
    Duration: July 2001 – November 2002 

    Company Name: [Reliable Trading [Dubai]


    Job Profile: Receptionist / Customer service
    Job Description: Handling a busy reception and solving customer queries
    Duration: July 2003 – November 2005 

    Educational Qualifications:

    Year Degree Div/Grade Board / University


    1994-
    1 Year A KARNATAKA
    1995
    1995- KARNATAKA
    2 Year A
    1996
    1996- KARNATAKA
    3 Year A
    1997

    Computer Skills

    Ms Excel, Ms Word, Ms PowerPoint.

    Awards:

    Best Sales co-coordinator award - 2008

    Achievement award for exemplary contributor - Mashreq Personal – 2008

    Mashreq Excellence Silver star certificate for Retail Banking Group - 2009

    Personal Details:

     Date of birth : 22nd June 1975


     Age : 35yrs
     Gender : Female
     Civil status : Married
     Nationality : Indian

    Languages Known:

    English: Read, Write & Speak


    Hindi: Write & Speak

    Type of Employment: Full time

    Declaration:

    I do hereby certify that the above given details are true & correct to the best of my knowledge.

    Jennifer Fiona D’souza

    Signature: Date:

    You might also like