Os Iac L5
Os Iac L5
Os Iac L5
OCCUPATIONAL STANDARD
Ministry of Education
May 2011
Introduction
The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET Qualification Framework (NTQF).They are national Ethiopia standards, which
define the occupational requirements and expected outcome related to a specific
occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopia Occupational Standard which comprised of Units of Competence.
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the occupation
with all the key components of a Unit of Competence:
chart with an overview of all Units of Competence for the respective level
including the Unit Codes and the Unit Titles
contents of each Unit of Competence (competence standard)
occupational map providing the technical and vocational education and training
(TVET) providers with information and important requirements to consider when
designing training programs for this standards and for the individual, a career
path
NTQF Level V
1. Prepare and 1.1 OHS processes and procedures for a given work area are
plan to design identified, obtained and understood
electronic 1.2 Established OHS risk control measures and procedures are
control followed in preparation for the work.
systems
1.3 The extent of the proposed electronic control system is
determined from the design brief or in consultations with
appropriate person(s)
1.4 Design development work is planned to meet scheduled
timelines in consultation with others involved on the work
site
1.5 Materials and devices/components required for the work
are determined on compatibility of their specifications with
control system requirements and project budget constraints
2. Design 2.1 OHS risk control work measures and procedures are
electronic followed.
control 2.2 Knowledge of digital and analogue elements used in control
systems systems and compliance standards are applied to the
design
2.3 Alternative arrangements for the design are considered
based on the requirements outlined in the design brief.
2.4 Safety, functional and budget considerations are
incorporated in the design.
2.5 Prototype devices and circuits are constructed,
programmed and tested for compliance with the design brief
and regulatory requirements.
2.6 Prototype malfunctions are rectified and retested to ensure
effective operation of design.
Variables Range
Occupational Apply OHS requirements in accordance with regulations/codes
Health and of practice and enterprise safety policies and procedures. This
Safety (OHS) may include:
using of relevant protective clothing and equipment
use of tooling and equipment
workplace environment and safety handling of material
use of firefighting equipment, enterprise first aid
hazard control and hazardous materials and substances
using chemical prove gowns, rubber boots of appropriate
size, goggles, respirators, helmet, gloves and etc.
following occupational health and safety procedures
designated for the task
checking and fulfilling required safety devices before starting
operation
Apply safe operating procedures regarding:
electrical safety
machinery movement and operation
manual and mechanical lifting and shifting
working in proximity to others and site visitors
Apply emergency procedures:
emergency shutdown and stopping of equipment,
using extinguishing fires, first aid application and site
evacuation
Material include but not limited to:
activity sheets
schematic diagrams
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component layout
technical brochures
technical references
solder lead
shielded cable
terminal lugs
terminal strips/blocks
cotton gloves
plastic tubing
quick-connect fittings
electrical tape
wire markers
cable/cable ties
PCB
Tools and Breadboard, electronic tool kit include multi meter, computer,
Equipment design and simulator software, oscilloscope
Evidence Guide
Critical Aspects Assessment require evidence that the candidate is able to:
of Competence implement occupational health and safety workplace
procedures and practices, including the use of risk control
measures as specified in the performance criteria and range
statement
apply sustainable energy principles and practices as specified
in the performance criteria and range statement
demonstrate an understanding of the essential knowledge
and associated skills as described in this unit
demonstrate an appropriate level of skills enabling
employment
conduct work observing the relevant legislation, regulations,
policies and workplace procedures
demonstrate consistent performance across a representative
range of contexts from the prescribed items below:
design electronic control systems including:
developing outlines of alternative designs,
developing the design within the safety and functional
requirements and budget limitations,
documenting and presenting design effectively,
successfully negotiated design alteration requests
obtain approval for final design
deal with unplanned events
Underpinning include but not limited to:
knowledge complex control systems
intermediate and advanced printed circuit board (pcb)
knowledge
1. Prepare to 1.1 The extent and nature of the control system is determined
select from job specifications.
equipment 1.2 Safety and other regulatory requirements to which the
control system shall comply are identified, obtained and
understood
1.3 Control apparatus and interconnecting components need for
the control system and how they are arranged is determined
from job specifications and knowledge of process control
systems.
2. Select control 2.1 Manufacturer’s specifications and limitations of appropriate
apparatus control apparatus is sought and comparisons made with
process parameters and control requirements.
2.2 Control apparatus is selected on compatibility with process
parameters and control requirements and environmental
conditions.
2.3 Evidence of specified apparatus IP rating is sought from
manufacturer where necessary.
2.4 Control valves are selected based on percentage travel,
flow and loop-and-process characteristics, optimum size,
range ability, ability to cope with process pressures and
environmental considerations.
3. Select 3.1 Types of control cabling and their configuration are selected
interconnectin to meet environmental conditions and interconnection
g cabling and requirements.
tubing/piping 3.2 Tubing/piping and accessories are sized to meet capacity
and pressure requirements
3.3 Route lengths of cable and tubing/piping are determined
from site drawings.
4. Document 4.1 Reasons for selections made, including calculations, are
process documented in accordance with established procedures.
Variables Range
Occupational Apply OHS requirements in accordance with regulations/codes
Health and of practice and enterprise safety policies and procedures. This
Safety (OHS) may include:
using of relevant protective clothing and equipment
use of tooling and equipment
workplace environment and safety handling of material
use of firefighting equipment, enterprise first aid
hazard control and hazardous materials and substances
using chemical prove gowns, rubber boots of appropriate
size, goggles, respirators, helmet, gloves and etc.
following occupational health and safety procedures
designated for the task
checking and fulfilling required safety devices before starting
operation
Apply safe operating procedures regarding:
electrical safety
machinery movement and operation
manual and mechanical lifting and shifting
working in proximity to others and site visitors
Apply emergency procedures:
emergency shutdown and stopping of equipment,
using extinguishing fires, first aid application and site
evacuation
Tools, equipment Meter, mechanical toolkit
and material
Material Include but not limited
Occupational health and safety manual
Industry/workplace codes of practice
Organization operating procedures,
Evidence Guide
Critical Aspects Assessment required the candidate is able to:
of Competence implement occupational health and safety workplace
procedures and practices, including the use of risk control
measures as specified in the performance criteria and range
statement
apply sustainable energy principles and practices as
specified in the performance criteria and range statement
demonstrate an understanding of the essential knowledge
and associated skills as described in this unit
demonstrate an appropriate level of skills enabling
employment
conduct work observing the relevant legislation, regulations,
polices and workplace procedures
demonstrated consistent performance across a
representative range of contexts from the prescribed items
below:
select equipment for process control systems
arranging control system to comply with safety and other
regulatory requirements and process functions
selecting compliant and compatible apparatus
selecting appropriate control cabling and tubing/piping
documenting control system arrangement, specification
for items selected and reasons for the selections made
dealing with unplanned events
Underpinning Include but not limited to:
Knowledge and Measurement standards applicable to process
Attitudes instrumentation
Distributive control principles
Instrumentation and control communications
Indicators and methods of recording process data
Process equipment installation requirements and techniques
Process control arrangements and equipment selection
Occupational Health and Safety principles
Instrumentation safe working practices
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Underpinning Include but not limited to:
Skill Technical manuals and catalogues
Technical standards, regulations and codes applicable to
instrumentation and control
Interpret work instructions
Interpret and define work procedures
Selection and use of proper tools & equipment
Problem solving in unplanned events
Resource Include but not limited to:
Implications Workplace or fully equipped assessment location with
necessary tools, equipment and consumable materials
Method of Competence in this unit must be assessed through:
Assessment Observation / Demonstration
Oral questioning / Written Test
Context of Assessment may be conducted in the workplace or in a
Assessment simulated work environment
1. Prepare 1.1 OHS procedures for a given work area are identified,
process obtained and understood
control 1.2 Health and safety risks are identified and established risk
apparatus and control measures and procedures in preparation for the
associated work are followed.
equipment
1.3 Safety hazards that have not previously been identified are
noted, and established risk control measures are
implemented.
1.4 Installation of apparatus is prepared in consultation with
other affected by the work and sequenced appropriately.
1.5 The nature and location of the work is determined from
documentation or appropriate person(s) to establish the
scope of work to be undertaken.
1.6 Location of process control apparatus and associated
equipment is planned within the constraints of the building
structure, significant and regulations.
1.7 Advice is sought from appropriate persons to ensure the
work is coordinated effectively with others.
1.8 Material needed for the installation work is obtained in
accordance with established procedures and checked
against job requirements.
1.9 Tools, equipment and testing devices needed to for the
installation work are obtained in accordance with
established procedures and checked for correct operation
and safety.
1.10 Preparatory work is checked to ensure no damage has
occurred and that work complies with requirements.
2. Install process 2.1 OHS risk control measures and procedures for carrying out
control the work are followed.
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apparatus and 2.2 The need to test or measure live is determined in strict
associated accordance with OH& S requirements and when necessary
equipment conducted within established safety procedures.
2.3 Circuits/machines/plant are checked as being isolated
where necessary in strict accordance OH& S requirements
and procedures
2.4 Process control apparatus and associated equipment is
installed to comply with technical standards and job
specifications and requirements with sufficient access to
affect terminations, adjustment and maintenance.
2.5 Wiring and tubing is terminated at process control
apparatus and associated equipment in accordance with
manufacture’s specifications and functional and regulatory
requirements.
2.6 Established methods for dealing with unexpected situations
are discussed with appropriate person or persons and
documented.
2.7 Unexpected situations are dealt with safely and with the
approval of an authorized person.
2.8 Ongoing checks of the quality of installed apparatus are
undertaken in accordance with established procedures.
2.9 Apparatus installation is carried out efficiently without
waste of materials or damage to apparatus, circuits, the
surrounding environment or services and using sustainable
energy principles.
3. Complete and 3.1 OHS work completion risk control measures and
report procedures are followed.
installation 3.2 Work site is cleaned and made safe in accordance with
activities established procedures.
3.3 Final checks are made to that the installed apparatus
conforms to requirements.
3.4 The ‘As-installed’ apparatus and associated equipment is
documented and appropriate person(s) notified in
accordance with established procedures
2 Set-up process 2.1 OH& S risk control measures and procedures for carrying
measuring and control out the work are followed.
instruments 2.2 Testing/measuring devices are connected and set up in
accordance with requirements for a particular control
system.
2.3 Measuring instruments are set up and adjusted in
accordance with process requirements and instrument
manufacturer service manual.
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2.4 Established methods for dealing with unexpected situations
are discussed with appropriate person or persons and
documented.
2.5 Unexpected situations are dealt with safely and with the
approval of an authorized person.
2.6 Setting-up is carried out efficiently without waste of
materials or damage to apparatus, the surrounding
environment or services and using sustainable energy
principles.
3 .Completion and 3.1 OH& S risk control work completion measures and
report procedures are followed.
set-up activities 3.2 Work site is cleaned and made safe in accordance with
established procedures.
3.3 Adjustment settings are documented and appropriate
person(s) notified in accordance with established
procedures
Variables Range
Occupational Health & Apply OH& S requirements in accordance with
Safety (OH& S) regulations/codes of practice and enterprise safety policies
and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment, workplace
environment and safety handling of material,
o Use of fire fighting equipment, enterprise first aid,
hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and head
phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o Working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
Variables Range
Occupational Health & Apply OH& S requirements in accordance with
Safety (OH& S) regulations/codes of practice and enterprise safety policies
and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment, workplace
environment and safety handling of material,
o use of fire fighting equipment, enterprise first
aid, hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and
head phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
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o machinery movement and operation,
o manual and mechanical lifting and shifting,
o working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires,
o first aid application and site evacuation
Tools and Equipment Electronics tool kit, mechanical toolkit, portable power tool
like drilling machine, fixing and support devices, electrical
workshop machines
Material Include but not limited to:
Occupational health and safety manual
Industry/workplace codes of practice
Organization operating procedures,
Safety work procedures/manual and material safety
data sheets
Workplace guidelines/ workshop manuals
Manufacturer’s diagrams, charts
Manufacturer’s catalogue/specification manual.
Manufacturer’s service and operation manuals
Design specification manual
Repair request documentation ,job cards,
Manufacturing and designing specifications and
instructions
Records and reports
Virtual library
Variables Statements
Occupational Health & Apply OH& S requirements in accordance with
Safety (OH& S) regulations/codes of practice and enterprise safety policies
and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment,
o workplace environment and safety handling of
material,
o use of fire fighting equipment, enterprise first
aid,
o hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and
head phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires,
o first aid application and site evacuation
Tools, Equipment and Electronics tool kit, mechanical toolkit, portable power tool
materials like drilling machine, fixing and support devices, electrical
workshop machines
Material include but not limited to:
Occupational health and safety manual
Industry/workplace codes of practice
Organization operating procedures,
Safety work procedures/manual and material safety
data sheets
Variables Range
Occupational Health & Apply OH& S requirements in accordance with
Safety (OH&S) regulations/codes of practice and enterprise safety policies
and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment,
o workplace environment and safety handling of
material,
o use of fire fighting equipment, enterprise first
aid,
o Hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and
head phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o working in proximity to others and site visitors.
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Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires, first aid application and site
evacuation
Tools and Equipment Electronics tool kit, mechanical toolkit, portable power tool
like drilling machine, relevant measuring tool, fixing and
support devices, electrical workshop machines
Materials Include but not limited to:
Manual
Catalogues
Internet
equipment-performance and manufacturer’s
information background
procurement directives
regulatory information & standards, and senior
expertise, reference books, enterprise quality
management system procedures
Variables Range
Occupational Health & Apply OH& S requirements in accordance with
Safety (OH& S) regulations/codes of practice and enterprise safety policies
and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment,
o workplace environment and safety handling of
material,
o use of fire fighting equipment, enterprise first aid,
o hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and
head phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
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Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires, first aid application and site
evacuation
Tools and Equipment Electronics tool kit, mechanical toolkit, fixing and support
devices, relevant measuring tools
Material Include but not limited to:
Occupational health and safety manual
Industry/workplace codes of practice
Organization operating procedures,
Safety work procedures/manual and material safety data
sheets
Workplace guidelines/ workshop manuals
Manufacturer’s diagrams, charts
Manufacturer’s catalogue/specification manual.
Manufacturer’s service and operation manuals
Design specification manual
Repair request documentation ,job cards,
Manufacturing and designing specifications and instructions
Records and reports
Virtual library
Variables Range
Emergency procedures include but not limited to:
The isolation of electrical, mechanical, hydraulic, pneumatic
and emergency steam and water equipment as appropriate.
Variables Range
Occupational Apply OH& S requirements in accordance with regulations/codes of
Health & Safety practice and enterprise safety policies and procedures. This may
(OH& S) include:
o Using of relevant protective clothing and equipment,
o use of tooling and equipment,
o workplace environment and safety handling of material,
o Use of fire fighting equipment, enterprise first aid,
hazard control and hazardous materials and substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and head
phones , gloves etc,
o Following Occupational health and safety procedures
designated for the task
o Checking and fulfilling required safety devices before
starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o working in proximity to others and site visitors.
Apply emergency procedures :
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence A representative body of performance criteria demonstrated
within the timeframes typically expected of the discipline, work
function and industrial environment. In particular this shall
incorporate evidence that shows a candidate is able to:
Implement Occupational Health and Safety workplace
procedures and practices, including the use of risk control
measures as specified in the performance criteria and range
statement
Apply sustainable energy principles and practices as specified
in the performance criteria and range statement
Demonstrate an understanding of the essential knowledge
and associated skills as described in this unit. It may be
required by some jurisdictions that RTOs provide a percentile
graded result for the purpose of regulatory or licensing
requirements.
Demonstrate an appropriate level of skills enabling
1. Establish the 1.1 OH& S processes and procedures for a given work area
scope of the are identified, obtained and understood
project 1.2 Project deliverables and budget are established from
project planning and other relevant documentation and
from discussions with appropriate person(s).
1.3 Measurable outcomes are identified to evaluate the project
on completion from project planning and other relevant
documentation.
1.4 Plant, materials and skills needed to meet project outcome
are established from project planning and other relevant
documentation.
1.5 Processes and procedures are developed for managing
contract variations from discussions with appropriate
person(s) and in accordance with contractual agreement.
2. Manage 2.1 OHS policies, procedures and programs are implemented
project. and monitored.
2.1 Achievement of project outcomes is delegated to
appropriately competent persons involved in the project.
2.2 Risk events are identified and project plan strategies
implemented to ensure that outcomes are achieved to the
required standard of quality specified in the contract and
safety required by organization policy.
2.3 Procurement processes and procedures are monitored to
ensure on time supply of plant and materials and in
accordance with organization policy.
2.4 Project is progress is monitored against schedule, quality
requirements and budget.
2.5 Conflict issues at the work site and between stakeholders,
clients and regulators are identified and managed in
accordance with organization policy.
2.6 Variations are managed in accordance with agreed
processes and in accordance with the contract.
2.7 Project records are maintained and progress reports
Variables Range
Occupational Apply OH& S requirements in accordance with
Health & Safety regulations/codes of practice and enterprise safety policies and
(OH& S) procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment, workplace
environment and safety handling of material,
o use of fire fighting equipment, enterprise first aid,
hazard control and hazardous materials and substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and head
phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o Working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires, first aid application and site
evacuation
Tools and Computer, printer, charts, paper and planning software’s
Equipment
Material Include but not limited to:
Manual and Catalogues
Internet
equipment-performance and manufacturer’s information
background
procurement directives
regulatory information & standards, and senior
expertise, reference books, enterprise quality
management system procedures
Variables Range
Occupational Apply OH& S requirements in accordance with
Health & Safety regulations/codes of practice and enterprise safety policies
(OH& S) and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment, workplace
environment and safety handling of material,
o use of fire fighting equipment, enterprise first
aid, hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and
head phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o Working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires, first aid application and site
evacuation
Tools and Computer, paper, printer, charts and management softwares
Equipment
Material Include but not limited to:
Manual
Catalogues
Internet
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence Implement Occupational Health and Safety workplace
procedures and practices, including the use of risk control
measures as specified in the performance criteria and
range statement
Apply sustainable energy principles and practices as
specified in the performance criteria and range statement
Demonstrate an understanding of the essential knowledge
and associated skills as described in this unit. It may be
required by some jurisdictions that RTOs provide a
percentile graded result for the purpose of regulatory or
licensing requirements.
Demonstrate an appropriate level of skills enabling
employment
Conduct work observing the relevant Anti Discrimination
legislation, regulations, polices and workplace procedures
Manage control projects as described and including:
o Establishing the scope of the project accurately,
o Ascertaining the input a project
o Developing effective management processes,
o Managing resources and variations effectively
o Resolving conflicts
o Adopting risk management strategies
o Maintaining records and submitting progress reports
o Meeting project outcomes
o Dealing with unplanned events by drawing on
essential knowledge and skills to provide appropriate
solutions incorporated in a holistic assessment with
the above listed items
Underpinning Include but not limited to:
Knowledge and Occupational health and safety principles
Attitudes Occupational Health and Safety, enterprise
responsibilities
Underpinning Skill Include but not limited to:
Project management
Customer/Client relations
1. Prepare to 1.1 OH& S processes and procedures for a given work area
develop a are identified, obtained and understood.
report 1.2 Established techniques for report writing are reviewed are
adopted in accordance with organization policies.
1.3 The scope of the report is evaluated and report parameters
established using a formal evaluation/survey processes.
1.4 Criteria from other related works impacting on the report
are determined from other sources.
1.5 Identify source and availability of information
2. Develop 2.1 Report is developed to include scenarios/requirements
report. established in consultation with appropriate person(s), and
regulatory requirements.
2.2 Report is developed in collaboration with all relevant
personnel.
2.3 Competent persons are identified to assist in the
compilation of the report.
2.4 Report is reviewed against all inputs and adjusted to rectify
any anomalies.
2.5 Compile report in accordance with organization policies
and procedures.
2.6 Compile and analyze research report information
3. Obtain 3.1 Report is presented and discussed with person(s) of higher
approval for authority.
final report 3.2 Alterations to the report resulting from the
Variables Range
Occupational Apply OHS requirements in accordance with regulations/codes
Health and of practice and enterprise safety policies and procedures. This
safety(OH& S) may include:
o Using of relevant protective clothing and
equipment,
o use of tooling and equipment, workplace
environment and safety handling of material,
o use of fire fighting equipment, enterprise first aid,
hazard control and hazardous materials and substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and head
phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires, first aid application and site
evacuation
Tools and Computer, printer and auxiliary equipments
Equipment
Material Include but not limited to:
Manual
Catalogues
Internet
equipment-performance and manufacturer’s information
background
procurement directives
regulatory information & standards, and senior expertise,
reference books, enterprise quality management system
procedures
Variables Range
Occupational Apply OH& S requirements in accordance with
Health and regulations/codes of practice and enterprise safety policies
safety(OH& S) and procedures. This may include:
o Using of relevant protective clothing and
equipment,
o Use of tooling and equipment, workplace
environment and safety handling of material,
o Use of fire fighting equipment, enterprise first aid,
hazard control and hazardous materials and
substances.
o Using Chemical prove gowns, rubber boots of
appropriate size, Goggles, respirators, helmet, and
head phones , gloves etc,
o Following Occupational health and safety
procedures designated for the task
o Checking and fulfilling required safety devices
before starting operation
Apply safe operating procedures regarding:
o electrical safety,
o machinery movement and operation,
o manual and mechanical lifting and shifting,
o Working in proximity to others and site visitors.
Apply emergency procedures :
o emergency shutdown and stopping of equipment,
o using extinguishing fires, first aid application and site
evacuation
Tools and Computer, printer and auxiliary equipments
Equipment
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Material Include but not limited to:
Manual
Catalogues
Internet
equipment-performance and manufacturer’s
information background
procurement directives
regulatory information & standards, and senior
expertise, reference books, enterprise quality
management system procedures
Evidence Guide
Critical aspects of Assessment requires evidence that the candidate:
Assessment Implement Occupational Health and Safety workplace
procedures and practices, including the use of risk
control measures as specified in the performance
criteria and range statement
Apply sustainable energy principles and practices as
specified in the performance criteria and range
statement
Demonstrate an understanding of the essential
knowledge and associated skills as described in this
unit. It may be required by some jurisdictions that RTOs
provide a percentile graded result for the purpose of
regulatory or licensing requirements.
Demonstrate an appropriate level of skills enabling
employment
Conduct work observing the relevant Anti
Discrimination legislation, regulations, polices and
workplace procedures
Manage risk in electro technology activities as
described in unit of scope and including:
o Identifying potential, perceived and actual risk events.
o Using risk management methods, tools and techniques
in analysis and reporting.
o Incorporating risk management processes and
procedures into program and project plans.
o Monitoring and responding risk events effectively.
o Identifying improvements and documenting
recommendation for their inclusion in ongoing or future
programs and projects.
o Dealing with unplanned events by drawing on essential
Variables Range
Manager a person with frontline management roles and
responsibilities, regardless of the title of their position
Appropriate those individuals and organizations who have a stake in
stakeholders may refer the change and innovation being planned, including:
to: organization directors and other relevant managers
teams and individual employees who are both directly
and indirectly involved in the proposed change
union/employee representatives or groups
OHS committees
other people with specialist responsibilities
external stakeholders where appropriate - such as
clients, suppliers, industry associations, regulatory and
licensing agencies
Risks may refer to: any event, process or action that may result in goals
and objectives of the organization not being met
any adverse impact on individuals or the organization
various risks identified in a risk management process
Information needs may new and emerging workplace issues
include: implications for current work roles and practices
including training and development
changes relative to workplace legislation, such as OHS,
workplace data such as productivity, inputs/outputs and
future projections
planning documents
reports
market trend data
scenario plans
customer/competitor data
Evidence Guide
Critical Aspects of Planning the introduction and facilitation of change
Competence Developing creative and flexible approaches and
solutions
Managing emerging challenges and opportunities
Underpinning Relevant legislation from all levels of government that
Knowledge and affects business operation, especially in regard to
Attitudes occupational health and safety and environmental
issues, equal opportunity, industrial relations and anti-
discrimination
the principles and techniques involved in:
change and innovation management
development of strategies and procedures to
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implement and facilitate change and innovation
use of risk management strategies: identifying
hazards,
assessing risks and implementing risk control
measures
problem identification and resolution
leadership and mentoring techniques
management of quality customer service delivery
consultation and communication techniques
record keeping and management methods
the sources of change and how they impact
factors which lead/cause resistance to change
approaches to managing workplace issues
Underpinning Skills Communication skills
Planning work
Managing risk
Resources Implication The following resources must be provided:
Workplace or fully equipped assessment location with
necessary tools, equipment and consumable materials
Assessment Methods Competence may be assessed through:
Interview
Observation/Demonstration
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting
1. Integrate 1.1 Personal growth and work plans are pursued towards
personal improving the qualifications set for the profession
objectives with 1.2 Intra- and interpersonal relationships are maintained in the
organizational course of managing oneself based on performance
goals evaluation
1.3 Commitment to the organization and its goal is
demonstrated in the performance of duties
2. Set and meet 2.1 Competing demands are prioritized to achieve personal,
work priorities team and organizational goals and objectives.
2.2 Resources are utilized efficiently and effectively to
manage work priorities and commitments
2.3 Practices along economic use and maintenance of
equipment and facilities are followed as per established
procedures
3. Maintain 3.1 Trainings and career opportunities are identified and
professional availed of based on job requirements
growth and 3.2 Recognitions are sought/received and demonstrated as
development proof of career advancement
3.3 Licenses and/or certifications relevant to job and career
are obtained and renewed
Variables Range
Evaluation Performance Appraisal
Psychological Profile
Aptitude Tests
Resources Human
Financial
Technology
Hardware
Software
Trainings and Participation in training programs
career Technical
opportunities Supervisory
Managerial
Continuing Education
Evidence Guide
Critical aspects of Assessment requires evidence that the candidate:
Competency Attained job targets within key result areas (KRAs)
Maintained intra - and interpersonal relationship in the course
of managing oneself based on performance evaluation
Completed trainings and career opportunities which are based
on the requirements of the industries
Acquired and maintained licenses and/or certifications
according to the requirement of the qualification
Underpinning Work values and ethics (Code of Conduct, Code of Ethics,
Knowledge etc.)
Company policies
Company operations, procedures and standards
Fundamental rights at work including gender sensitivity
Personal hygiene practices
Underpinning Appropriate practice of personal hygiene
Skills Intra and Interpersonal skills
Communication skills
4. Resource The following resources must be provided:
Implications Workplace or assessment location
Case studies/scenarios
5. Methods of Competency may be assessed through:
Assessment Interview / Exams and Tests
Simulation/Role-plays
Observation / demonstration
6. Context for Competency may be assessed in the work place or in a simulated
Assessment work place setting
Variables Range
Opportunities to informal social occasions
maintain industry functions
regular contact association membership
with customers co-operative promotions
may include: program of regular telephone contact
Negotiation identification of goals, limits
techniques clarification of needs of all parties
identifying points of agreement and points of difference
preparatory research of facts
active listening and questioning
non-verbal communication techniques
appropriate language
bargaining
developing options
confirming agreements
appropriate cultural behavior
Evidence Guide
Critical Aspects of It is essential that competence is fully observed and there is
Competence ability to transfer competence to changing circumstances and
to respond to unusual situations in the critical aspects of:
consistently applying enterprise policies and procedures
and industry codes of practice in regard to customer
service
providing a quality service environment by treating
customers in a courteous and professional manner through
all stages of the procedure
using effective questioning/active listening and observation
skills to identify customer needs
communicating effectively with others involved in or
affected by the work
maintaining relevant and current customer databases in
accordance with enterprise policies and procedures
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ability to build and maintain relationships to achieve
successful business outcomes
Required Operational knowledge of enterprise policies and
knowledge procedures in regard to:
customer service
dealing with difficult customers
maintenance of customer databases
allocated duties/responsibilities
General knowledge of the range of enterprise
merchandise and services, location of telephone
extensions and departments/sections
Basic operational knowledge of legislation and statutory
requirements, including consumer law, trade practices and
fair trading legislation
Basic operational knowledge of industry/workplace codes
of practice in relation to customer service
negotiation and communication techniques appropriate to
negotiations that may be of significant commercial value
Underpinning Use workplace technology related to use of customer
Skills database
Collect, organize and understand information related to
collating and analyzing customer information to identify
needs
Communicate ideas and information
Plan and organize activities concerning information for
database entries
Use mathematical ideas and techniques to plan database
cells and size
Establish diagnostic processes which identify and
recommend improvements to customer service
Resources The following should be made available:
Implication a workplace or simulated workplace
documentation, such as enterprise policy and procedure
manuals relating to customer service
Assessment Competence may be assessed through:
Methods Interview / Written Test
Observation/Demonstration with Oral Questioning
Context of Elements of competence contain both knowledge and practical
Assessment components. Knowledge components may be assessed off
the job. Practical components should be assessed on the job
or in a simulated work environment.
industry, academe and government agencies who donated their time and expertise
Education (MoE) and Engineering Capacity Building program (ECBP) who made the
This occupational standard was developed on May 2011 at Addis Ababa, Ethiopia.