Journal of Software Engineering and Applications, 2021, 14, 133-149

https://www.scirp.org/journal/jsea
ISSN Online: 1945-3124
ISSN Print: 1945-3116

Development of a Comparison Based Hotel and

Resort Booking System in Bangladesh

Md. Sajjad Mahmud Khan, Sajjad Kashem, Mohammad Monirujjaman Khan

Department of Electrical and Computer Engineering, North South University, Dhaka, Bashundhara

How to cite this paper: Khan, Md.S.M., Abstract

Kashem, S. and Khan, M.M. (2021) Devel-
opment of a Comparison Based Hotel and With the rise of population and the industrial revolution, it is obvious that
Resort Booking System in Bangladesh. Jour- hotels and resorts are increasing drastically day by day. In the 21st century,
nal of Software Engineering and Applica- tourism is a trend. Everyone loves to travel and the reasons vary from person
tions, 14, 133-149.
https://doi.org/10.4236/jsea.2021.145009
to person. Whether it is to have a cheerful and peaceful mind and place or
business purposes, either way, hotels and resorts actually doing their jobs very
Received: March 1, 2021 well. This, tourism is a promising sector for any country and Bangladesh is no
Accepted: May 11, 2021 different. But the problem is we have to do the hotel booking and reservation
Published: May 14, 2021
manually most of the time. Sometimes it is too troublesome and knowing
Copyright © 2021 by author(s) and about the suitable hotels and resorts is too difficult. Though there are some
Scientific Research Publishing Inc. online platforms available, they are not our country-oriented such as the pay-
This work is licensed under the Creative ment system is not preferable for us. To solve this problem Vhromon is de-
Commons Attribution International
veloped, a comparison-based hotel and resort booking system where anyone
License (CC BY 4.0).
http://creativecommons.org/licenses/by/4.0/ can book a hotel or resort by just login from the internet. Vhromon is an in-
Open Access teractive online platform and it is user-friendly and easy to get like most of
the platforms available nowadays. But they do not have all the hotels and re-
sorts enlisted, only the well-known ones. On the other hand, Vhromon has
everything enlisted where customers can compare them and can choose the
right one for them. Furthermore, this system has a vendor panel where any
hotel or resort owner can add their hotel or resort easily without any hassle,
unlike the existing one.

Keywords
Hotel Booking, Hotel Comparison, Resort Booking, Resort Comparison,
Hotel Search, Hotel Reviews, Resort Search, Resort Reviews, Hotel Ratings,
Resort Ratings

1. Introduction
The process of booking or reservation a resort or a hotel is a frequent activity

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Md. S. M. Khan et al.

and plays an important role in a place where people love to travel and spend
their leisure time with family. But the process is tiresome and time-consuming
since there is no proper and convenient system. We have to book a resort or a
hotel manually by a person or by a phone call. This is not the only problem; we
also don’t have many options to choose between the resorts since we don’t know
how many resorts or hotels are there. To deal with this problem an online resort
booking platform is necessary. Online resort booking system simply can be ac-
cessed by a computer or laptop with an internet connection. This online resort
booking system will have information about the resorts and hotels. People can
book online anytime and anywhere with a proper internet connection. People
can book the available rooms of resorts and hotels online and also will be able to
pay online. This website will have all the necessary information about the resorts
and hotels in a specific place and can be accessed by anyone at anytime.
There are many tourist spots in Bangladesh that foreigners or local people
have visited or want to visit in the future. Among them, Cox’s Bazar, Sundar-
bans, Sonargaon, Chittagong Hill Track, Old Dhaka is much more famous than
others tourist spots like Rangamati, Khagrachori, Kuakata, Sylhet, Bandar ban,
Shajek, etc. (Figure 1).
In terms of the TOM (Top of Mind), Cox’s bazaar is observed in the first posi-
tion by 46.9% of the foreigners that are followed by Sundarbans (21.9%), Sonar-
gaon (6.3%), old Dhaka (6.3%) Chittagong Hill Tracks (6.3%), Rangamati (3.1%),
Kuakata (3.1%), Sylhet (3.1%), and Bandar ban (3.1%) [1]. Though these are
some famous tourist spots in Bangladesh, there are only a few standard hotels
and resorts available in Cox’s Bazar and Old Dhaka that people know about. Many
people don’t even know the information about hotels or resorts in Sundarbans,
Rangamati, Kolkata, etc. And that’s the gap that we are trying to close with our
website by giving relevant information about hotels and resorts in different
tourist spots.

2. Literature Review
In the 21st century when everyone owns a mobile phone and can access almost
anything with it, it is a great opportunity for the tourists and travel enthusiastic
to explore the world. Bangladesh has 10 major tourist spots but it is a matter of
sorrow that only 2 or 3 of them are well known to the world. The other spots al-
so have magnificent view and nature but as they lack the popularity, people don’t
feel comfortable to go there. The number of foreign tourists’ arrival in Bangla-
desh increased over the past five years. The number of foreign tourists was about
0.16 million in 2014 which slightly declined in 2015 reaching 0.14 million, before
increasing again to 0.20 million in 2016, about 0.26 million in 2017, around 0.27
million in 2018 and about 0.20 million up to July 2019 [2]. Bangladesh’s tourism
sector has grown with the pace of the country’s economic growth in the past
decade, as more and more people are having sizeable disposable income. In the
past decade, the economy grew at an average of 6.5 percent; and in the last

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 Md. S. M. Khan et al.

Figure 1. Popular tourist spot in bangladesh [1].

three years it clocked in more than 7 percent growth. At the end of last fiscal
year, the per capita income stood at $1751, in contrast to $703 nine years earlier
[3].
International tourism receipts are expenditures by international inbound vis-
itors, including payments to national carriers for international transport. These
receipts include any other prepayment made for goods or services received in
the destination country. They also may include receipts from same-day visitors,
except when these are important enough to justify separate classification. For
some countries they do not include receipts for passenger transport items. Data
are in current U.S. dollars (Figure 2).
• Bangladesh tourism statistics for 2018 was 357,000,000.00, a 2.59% increase
from 2017.
• Bangladesh tourism statistics for 2017 was 348,000,000.00, a 62.39% in-
crease from 2016.
• Bangladesh tourism statistics for 2016 was 214,300,000.00, a 42.58% in-
crease from 2015.
• Bangladesh tourism statistics for 2015 was 150,300,000.00, a 2.4% decline
from 2014 [4].
These data clearly show that tourism in Bangladesh is increasing day by day.
Because of that demand our system will sustain longer in Bangladesh. Even after
this growth in tourism, there is no proper website available to show the available
services or resorts that are present in Bangladesh. There are only few websites
available that shows the hotels and resorts available for booking but only for
Cox’s Bazar and Sylhet.
Booking.com [5] is one of the sites that show only the well-known and availa-
ble hotels/resorts for Bangladesh. User can search these locations and find the
available hotels and resorts. User also can see the quality and the price in this web-
site. But user cannot compare the prices with other websites. There is also not
enough information about the location itself. Other websites which are similar to
this one such as Hotels.com [6] Trivago.com [7], Agoda [8], and Kayak.com [9],

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Md. S. M. Khan et al.

Figure 2. Bangladesh tourism statistics [4].

Trip.com [10], Expedia [11]. But trivago is bit different from the rest of them. In
trivago user can compare prices with the other websites such as Booking.com,
Kayak.com, Trip.com, Expedia etc. But all of them failed to cover a vast majority
of resorts and hotels. Furthermore a place likes Bangladesh where every year
millions of tourist visit, it is a matter of sorrow that there is no proper website to
guide them along their journey. All of the websites don’t have sufficient infor-
mation and don’t cover every resort that is available. Because of the lack of proper
website in Bangladesh, People suffer to get a proper resort.
Problems: Dhaka is the most populated city in Bangladesh, and it is also one
of the most populated cities in the world. The Greater Dhaka Area has a popula-
tion of over 18 million as of 2016, while the city itself has a population estimated
at 8.5 million (Ashiq, 2018) [12]. It creates tension in the city and hence affects
both the people and the resort organizations. Dhaka is the main and busy city of
Bangladesh and inside or outside of this city there are so many hotels and resorts
to fulfill the needs of the people who love to travel and want to spend their lei-
sure time in a peaceful place with family to relax and enjoy their moment. Some
of the hotel and resort owner wish to show the country what they have to offer
to help in situation like this. But they don’t know how. There are so many re-
sorts and hotels inside or outside of Dhaka which are not known by many people
and those who are aware of these resorts don’t know how good they are. Fur-
thermore, people do not know much information of a resort and always have to
book a resort by person. Even if one books a resort over phone, they know what
the owner tells them. And it’s a big issue that even if someone gets a resort but
not satisfied about the quality and the services. So we can sum up the problems
as,
• Customers don’t know much about the resort and hotel (less specification).
• Time consuming since sometimes customers have to book a resort by person
or over phone.
• Customers don’t have many options to choose since they are not aware of
some of the resorts.
• Don’t have the options to look before visiting.

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 Md. S. M. Khan et al.

• Customers don’t have the option to compare between two similar resorts.
So all the points described in the problem statement needs to be resolved by
the use of information and technology and for this matter this project is being
undertaken to look at how problems can be solved or reduced and to provide a
web based application that can allow the user to search, look, compare and re-
serve a resort or cancel the reservation anytime anywhere.
Solutions: “Vhromon—A Online Resort and Hotel Booking System” is de-
veloped to solve the given problems. In this web platform customers can search
and look all the available resorts and hotels. Customers can compare between
the similar resorts or hotels of a specific location. They also can book resorts on-
line and the payment can be done online also.
Although there are few similar system is already live but there are some major
differences between this system and the existing ones. Table 1 below illustrates
the key differences between vhromon and the existing ones.
In this “Vhromon—A Online Resort and Hotel Booking System” people can
search for different resorts and compare them online. They can book or reserve a
resort online. In this system there are two panels; one is for admin and the other
one for users. Customers have to sign up first to access the website. Guest user or
just the normal user who doesn’t sign up can also search and look for resorts.
But to book or make payment customers have to sign in. Whoever has an ac-
count will have a user profile where all the user information will be stored and
they also can edit their information. User can rate a resort or hotel according to
their likeness. Customers also can cancel their reservation within the given time.
User information is secured in our platform and no third party can access it
from us. Admin panel is for the admin/company. Admin can add new informa-
tion to the database and also can delete from the database. Admin is also able to
delete user from the database if fraudulence detected.
This web application can be accessed by everyone who owns a computer or
laptop and has the internet access. However, to make booking a resort or pay-
ment, one must sign in to access these facilities. The people who are travel en-
thusiastic and want to spend a quality time in a peaceful place, for them this will
be a good thing to have this platform where they can easily search and find the
place they really like.

3. Methodology
In order to achieve the desired system, some traditional methods were used such
as block diagram of the system, entity relationship diagram of the database and
finally developed the system using the necessary languages and tools. Then test-
ing and validation were conduct to check for errors in the system.
System Requirements: The system needs to have a front-end which not only
makes the web user-friendly but also makes modifications easier. Likewise, the
back-end must be sufficiently reliable to support the front end comfortably and
also versatile enough to respond to any structural reforms within the front end.
For this system, the following tools were used:

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Md. S. M. Khan et al.

Table 1. Key differences between the vhromon and the similar websites.

Differences Vhromon.com Similar website

Coverage Vhromon.com is covering almost every tourist spot in Bangladesh. They only cover the well-known tourist spot.

UI in vhromon.com is much more user friendly than any other

User Interface Not user friendly and sometimes confusing.
available system
The confidentiality of clients data is highly maintained and will Many agencies can easily get those data from other
Security
not be disclosed for unauthorized personal system and use it for their own benefit.
The payment gateways in vhromon.com are the most popular one Users find it very difficult to pay advance while
Payment gateway
in Bangladesh booking a room online

Vendor Friendly Vendor can enlist their hotel or resort easily from vendor panel They rarely offer such kind of facility

1) Front End:
HTML and CSS: According to Tim Berners-Lee (1998), HTML which stands
for Hypertext Markup Language is the predominant markup language for web
pages, a building block of web pages. A web browser reads HTML documents
and composes them into visual or audio web pages. The browser does not
display the HTML tags but uses the tags to interpret the content of the page
[13] [14] [15].
Web browsers can also refer to Cascading Style Sheets (CSS) to define the ap-
pearance and layout of text and other materials (Taylor, 2013) [13] [16]. The
W3C, maintainer of both HTML and the CSS standards, encourages the use of
CSS over explicitly presentational HTML Markup (Debolt, 2007) [13] [17].
JAVASCRIPT: JavaScript is an implementation of the ECMA Script language
standard and is primarily used in the form of client-side JavaScript, implemented
as part of a web browser in order to enhance user interfaces and dynamic web-
sites (McFarland, 2008) [18]. This enables programmatic access to computational
objects within a host environment [13].
2) Back End:
PHP: PHP is a general-purpose scripting language originally designed for web
development to produce dynamic web pages. For this purpose, PHP code is em-
bedded into the HTML source document and interpreted by a web server with a
PHP processor module, which generates the web page document (Pan, Chen,
and Nguyen, 2012) [19].
SQL: SQL is a computer language designed for the management and retrieval
of data in a database management system often referred to as Structured Query
Language, designed for managing data in RDMS and originally based on rela-
tional algebra and calculus (Ghosh, 2010) [20].
3) Framework:
Laravel is an open-source PHP framework, which is robust and easy to under-
stand. It follows a model-view-controller design pattern. Laravel reuses the ex-
isting components of different frameworks which help in creating a web applica-
tion. The web application thus designed is more structured and pragmatic.
Laravel offers a rich set of functionalities which incorporates the basic features

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 Md. S. M. Khan et al.

of PHP frameworks like CodeIgniter, Yii and other programming languages like
Ruby on Rails. Laravel has a very rich set of features which will boost the speed
of web development. If someone is familiar with Core PHP and Advanced PHP,
Laravel will make their task easier. It saves a lot time if someone is planning to de-
velop a website from scratch. Moreover, a website built in Laravel is secure and
prevents several web attacks.
4) Software:
XAMPP Control Panel/MAMP
VS Code
Sublime Text
5) Operating System:
Windows
Linux
Mac OS
Block Diagram: The block diagram represents the system work flow that
shows how the system will work. In this system there are two block diagram, one
is for user and the other one is for admin. The system is simple and straight so
that everyone can understand how the system works by just looking at it.
Figure 3 below represents the functions of user where a user will have a pro-
file and can search, look, book and make payment. Basically, User will go to on-
line. He can check his profile, sign up, login and booking his/her resorts.
Figure 4 below represents the functions of admin. The functions and features
of admin are similar to a user but admin also has the authority to add and re-
move features to the system. In addition to that admin can add and remove ho-
tels and resorts to the system.

Figure 3. Block diagram for the user of the system.

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Md. S. M. Khan et al.

Figure 4. Block diagram for the admin of the system.

Entity Relationship Diagrams: ERD illustrates the logical structure of data-

bases. It was helpful to establish the entities and their relationships in the system.
They were used because they are relatively simple, user friendly and can provide
a unified view of data, which is independent of any data model.
System Design: In this section the system design will be explored through
pictorial illustrations which will help to visualize the system before getting hold
on to it physically. This section entails the step by step process on how the sys-
tem works. With the help of the figure reader will be able to understand every-
thing about the system.
Home Page
Figure 5 shows an interactive home page for the system. In this Home Page
user can search for the desire hotel and resort. Any user can have this facility
without signing in. In order to place a booking a user must sign in. Beside the
search engine, on the right corner the system has login/signup option. Further-
more contact information, hotel listing and other pages are available in the
Home Page.
Search Engine
Figure 6 shows the search engine of the system Vhromon.com. It also shows
the result of hotels in Uttara. User can search any hotel by the location. Fur-
thermore user can filter the search. In Figure 6, the result shows a hotel named
Platinum and its facilities, location, rating, price etc.
Login/Signup
Figure 7 shows our system’s login page. When a user clicks on login button it
will pop up on the screen rather than opening a new page. To login, a user only

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 Md. S. M. Khan et al.

needs an email address and password. If the user forgets the password then the
user can change it with the email address provided. Furthermore, one can go to
the signup page from this page if he/she is not a member.
Figure 8 is the signup page. If a user is not a member already then he/she can
sign up using only email address, first name and last name. If the user is already
a member then the user can go to the login page from this page.

Figure 5. Home page of vhromon.

Figure 6. Search engine of vhromon.

Figure 7. Login page.

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Md. S. M. Khan et al.

Figure 8. Signup page.

Booking Page
Figure 9 shows the booking page of the system. After selecting a specific hotel
or resort, this booking page appears. In this booking page customer can check
the availability of the rooms and upon selecting from various options, the cus-
tomer finally can book a hotel room. In the above figure two options were in-
troduced, double deluxe and suite room. User also can see the information about
these options and can select from these options. This figure shows that one dou-
ble deluxe room selected and with the service charge the total price shown. Upon
clicking book now button it will take the customer to the confirmation page
where customer will give the necessary information and payment method to
confirm the booking. The rules show the check in and check out time. This page
also provides the necessary information about the hotel such as the facilities, ho-
tel services and property type etc.
Confirmation/Payment Page
Figure 10 illustrates the payment page. Here customer will give their neces-
sary information to confirm the booking. The right side of the page shows the
current booking and total payment. Customer has to select a payment method to
place the booking. In this case offline patent is available and upon selecting the
payment method the booking is done. After filling up all the requirements a con-
firmation message will be shown and a mail will be sent to the customer email
address. Figure 11 below illustrates the confirmation page where a confirmation
message will be sent upon completing the booking process.
Profile Page
Figure 12 below illustrates the profile page of the system. The profile page is
similar for customer, admin and vendor. In this page one can edit personal in-
formation and location information. Customer also can change the password here.
In the personal information section user can change his/her email address, date
of birth, first name, last name etc. On the other hand, in location information
section user can change address, delete and edit addresses as well. From this
page user can go to the other pages also.

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 Md. S. M. Khan et al.

Admin Panel
Figure 13 illustrates the admin panel of the system. In this panel the dashboard
is shown. The dashboard is similar for all the user, admin and vendor. In admin
panel all the features and access available for admin. The dashboard shows the to-
tal earning, revenue and booking.
Manage Hotels
Figure 14 illustrates that admin can edit hotels. Furthermore admin can add
or delete hotels.
Admin Dashboard
Figure 15 illustrates the admin dashboard which is different from the dashboard.
In here admin has all the access. From here admin can remove user. Admin can
also add hotel from here. Some important features handled from here. The nec-
essary changes and update will be made from here.

Figure 9. Booking page.

Figure 10. Payment page.

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Md. S. M. Khan et al.

Figure 11. Confirmation page.

Figure 12. Profile page.

Figure 13. Admin panel.

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 Md. S. M. Khan et al.

Figure 14. Manage hotels page.

Figure 15. Admin dashboard.

User Panel
Figure 16 illustrates the user panel where user can edit his/her personal infor-
mation and location information. Furthermore from this page user can change
password. Customer can see booking history from here also. Customer can add
the hotels and resorts to his/her wish-list.
Vendor Panel
Figure 17 shows the vendor panel. This panel is almost similar to the user panel
except vendor can add or remove hotels/resorts.

4. Test and Validatation

The system tested by running the programs and see if they have errors. After
doing this we could able to run the programs without any errors.
The system presented to the user to interact with it under observation and al-
so presenting the system to the experts. After analyzing the system, some minor
errors were found and all the errors were properly dealt with.

5. Design Impact
In this chapter, various impacts will be discussed that the system has been able to
generate.

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Md. S. M. Khan et al.

Figure 16. User panel.

Figure 17. Vendor panel.

Environmental Impact: By introducing this system in an online based digi-

talized booking can reduce the use of paper as everything is done online or in the
computers. The less use of paper has a huge impact on the environment as paper
production process needs wood. The less paper needed, the less number of trees
are cut down. Thus the environment can be well-kept.
Economic Impact: The economic impact that this system entails is that by
introducing this system in an organisation, employees’ salary can be reduced
significantly as there would now require less man power to complete a certain
task because the system is now automated and requires less human effort. As we
can see the economy of Bangladesh, we have to think what exactly people want.
We have done a simple research on it. First of all we do need to make sure about
that what we sell in market that must go on which means demanded by the soci-
ety. So one of thing is we have to keep the price low and quality high for in-
creasing demand for consumers. So we are trying to make a system which going
to add a nice look the history of tourism in Bangladesh.
• The tourism economy represents 5 percent of world GDP.
• Tourism contributes to 6 - 7 percent of total employment.
Social Impact: The Vhromon.com system will be socially acceptable as this

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 Md. S. M. Khan et al.

kind of system is the need of the hour. In this era of ours, everything has been
automated to provide comfort for the users. Therefore our system is no excep-
tion. Therefore, the social impacts of tourism are vital to ensuring the sustain-
able management of the tourism industry. There are positive social impacts of
our system, demonstrating benefits to both the local community business and
the tourists.
Sustainability: Our system has been able to deal with huge number of tour-
ists’ information at a time. Therefore based upon these facts and continuous test-
ing, our system is sustainable. Initially, the project will run by the research grant.
After the initial research and development phase, the service will be provided for
free of cost for a limited amount of time. After a certain time span, a reasonable
amount of money could be charged to get the service. The revenue earned from
the project then can be invested to maintain the system and cover other costs to
keep the system running and up to date.
This section has covered the different types of impacts that our system offers
and those has been described and discussed. From the above given impacts we
can conclude that our designed system is good enough to use under any circum-
stances.

6. Target Population
This project targets mainly for those who loves to travel and spend his/her holi-
day in a peaceful place. The services will be expanded alongside Bangladesh if
the project runs successfully.

7. Results
The results were satisfactory and good since there was no error. Furthermore the
system was able to book hotels and resorts successfully and the confirmation mes-
sage of the booking received without any problems. From the beginning to the
end of developing this system the following results has been achieved. They are
as follows:
• The system can be administered by a non-IT technician.
• The system is market ready for commercial use.
• The system has the capacity to compare among hotels and resorts.
• The User Interface (UI) is tantalizing therefore it would attract more users.
• The system provides online booking resorts and also online finder gateway.
• The admin and users can have a one-to-one interaction through this system.
• The system can deliver high accuracy of information.
• The system is User-friendly.
• This will be a Budget-friendly site.

8. Conclusion
Vhromon is developed to replace the manual process of booking for a hotel room
or any other facility of the hotels and resorts. The existing systems do not serve

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Md. S. M. Khan et al.

the customer in a better way; rather it makes customer data vulnerable. Our sys-
tem keeps proper records of customers for emergency and security purposes.
Vhromon covers every tourist spot in our country unlike any other existing sys-
tem available. The quality and features are at the highest standard. The compar-
ison section gives the users a chance to get the best deal that is available. It also
helps the users to save some money on the process. Moreover, it brings the cus-
tomers and hotel owners, even more, closer and gets the best deal for both of
them. Besides this, the system is well designed and user-friendly compared to the
other existing systems and it has many features altogether. Thus, this online ho-
tel booking system can be an efficient, one-of-a-kind system for developing coun-
tries like Bangladesh.

Acknowledgements
Our sincere gratitude to the Department of Electrical and Computer Engineer-
ing of North South University for giving us this platform and opportunity of
having an industrial level of experience as a part of the academics.

Conflicts of Interest
The authors declare no conflicts of interest regarding the publication of this pa-
per.

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DOI: 10.4236/jsea.2021.145009 149 Journal of Software Engineering and Applications