Opman Uae

OPERATIONS MANAGEMENT
Requirements in Operations Management
In a Short bond paper ANSWER the following activities.

**** Font: Arial Size: 11,
Line Spacing:1.5
Paper Size: 8.5 x 11 inches (short)
References:
(1) Management for Filipinos (Principles and Applications)
By: Conrado E. Iñigo Jr, Ph.D
**Available at LPU Batangas Bookstore.
** You can also Barrow from SHL Learning Center (LPU Batangas Library)
(2) Operations Management
By: Cachon and Terwiesch
(3) You can use Internet based references
Part II. Operation Management
Name: ________________________________________________________ Score:__________

Program: ____________________________________
Activity 1. The Customer’s View of the World
1. Define the Subcomponents of Consumption Utility (performance and fit) , Inconvenience

( Location and Timing) and Price. Explain how these Consumer Utility affects the desire for a
product or Service.
2. What drives your utility in terms of choosing a Cellphone?
1
Name: ________________________________________________________ Score:__________

Program: ____________________________________
Activity 2.: A Firm’s Strategic Trade Offs

1. Define the following in terms of the perspective of a Firm’s Strategic Trade Off:
1.1. Companies Capabilities
1.2. Trade Offs
1.3. Market Segment
1.4. Pareto Dominated
2. Differentiate Efficient Frontier and Inefficient Frontier.
3. Explain the Three System Inhibitors (waste, variability and inflexibility). Distinguish various
forms of Demand Variability and Variability in their supply (internal to the operations).
4. Recall the last time you were standing in line at the checkout of the grocery store. Where did
you see signs of the system inhibitors?
Waste:
___________________________________________________________________________
___________________________________________________________________________
____
___________________________________________________________________________
__
Variability
Inflexibility
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
__
___________________________________________________________________________
__
2
Name: ________________________________________________________ Score:__________

Program: ____________________________________
Activity 3.: Introduction to Process

1. Discussed Process, Process flow diagram and resource.
2. Illustrate a sample of process flow diagram in your work Unit
3. Explain the principles behind” Little Law” or “Grand Law”.
3
Name: ________________________________________________________ Score:__________

Program: ____________________________________
Activity 4:Process Improvement
1. Explain the concept behind the measures of Process Efficiency:
1.1. Efficiency
1.2. Costs of direct labor
1.3. Labor Content
1.4. Average Labor Utilization
1.5. Idle Time
1.6. Total Idle Time
2. How to choose a Staffing level to Meet Demand? ( discuss Takt Time, Target Manpower,
Leveling demand)?
3. How to balance a Process using the following:
3.1. Line Balancing
3.2. Balancing for a fixed Sequence
3.3. Balancing for activities with no fixed sequence
4. What are the Pros and Cons of Specialization?
4
Name: ________________________________________________________ Score:__________

Program: ____________________________________
Activity 5: Project Management
1. Discuss the various terminologist that is used in creating a dependency Matrix for a Project:
1.1. Activity Time
1.2. Precedence relationship
1.3. Dependency Matrix
1.4. Predecessor Activity
1.5. Sequentially Dependent
1.6. Successor Activity
1.7. Static Coordination
1.8. Dynamic Coordination
1.9. Concurrent Engineering
2. Enumerate and define briefly at least 4 ways in which a project can be accelerated.
3. Illustrate in a Table the Project Management Responsibilities.
Define the Project Plan the Project Control the Project
Example:
 Project Scope  Activity Owners  Hold regular Reviews
4. Case Study:
These are your requirements. Have a fun learning Experience.
This will be due on December 10.
Midterm l Exam will be Nov. 9, 2019.
5
Name: ________________________________________________________ Score:__________

Program: ____________________________________
Activity 5: New Product Development
1. Illustrate thru a diagram the Product Development Process develop by Ulrich and Eppinger.
Define each process.
2. Discuss and illustrate the Kano Model. (Performance Needs, Delighters, Must Haves)
3. Case Study:
This is about preparation for the SAT (Standardized Test). Many Students seek help from
professional tutoring companies. These students report the following user needs with respect
to the tutoring service.
1. The tutoring service offers practice tests using old test.
2. The tutoring service increases test performance.
3. The tutoring service offers sessions in a nearby location
4. The staff of the tutoring service is courteous and professional.
5. The tutoring service provides a wake up call on the day of the test.
6. The tutoring service has flexible hours.
Classify the needs using the Kano Model. Which of these needs would expect to be latent?
6
PART III
Name : ________________________________ Score /Rating : ____________
ACTIVITY NO. 6- Quality Service
A. SERVICE AUDIT ( Field work )

Choose any work unit/ department. Using the 8 dimensions of
Service, rate each work unit using the below scale.
Work Unit / Department : _________________________________
Service Excellent Above Average Poor Observation/

Parameters Average RemaRks
(3)
( 4) (2) (1)
Time
Timeliness
Completeness
7
Courtesy
Consistency
Accessibility &
Convenience
AccuracY
Responsiveness
Conclusion / s :
Recommendation / s :
8
ACTIVITY NO. 7
VISION AND MISSION
Choose at least 3 Company/ Enterprise. Present the Vision, Mission , core Values
and Objectives of the chosen copampies. . React on how the company is performing based on
product quality and services . What differences do you note between its VMO’s and the company’s
present position or status based on its established brand image.
9
Activity 8:
VISION AND MISSION
1.Suppose that you are tasked to handle a company ( or you may Think a company that you would
like to handle). Formulate your own vision and mission and identify the Strengths,weaknesses,
threats and opportunities of your competitor /s.
VISION
MISSION
10
Please submit hard copy.
Deadline for submission is on August 30, 2020
11

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OPERATIONS MANAGEMENT

Requirements in Operations Management

In a Short bond paper ANSWER the following activities.

(3) You can use Internet based references

Part II. Operation Management

Name: ________________________________________________________ Score:__________

Activity 1. The Customer’s View of the World

1. Define the Subcomponents of Consumption Utility (performance and fit) , Inconvenience

Name: ________________________________________________________ Score:__________

Activity 2.: A Firm’s Strategic Trade Offs

Name: ________________________________________________________ Score:__________

Activity 3.: Introduction to Process

Name: ________________________________________________________ Score:__________

Name: ________________________________________________________ Score:__________

Activity 5: Project Management

These are your requirements. Have a fun learning Experience.

This will be due on December 10.

Midterm l Exam will be Nov. 9, 2019.

Name: ________________________________________________________ Score:__________

Activity 5: New Product Development

Name : ________________________________ Score /Rating : ____________

ACTIVITY NO. 6- Quality Service

A. SERVICE AUDIT ( Field work )

Service, rate each work unit using the below scale.

Work Unit / Department : _________________________________

Service Excellent Above Average Poor Observation/

Name : ________________________________ Score /Rating : ____________

VISION AND MISSION

present position or status based on its established brand image.

Name : ________________________________ Score /Rating : ____________

VISION AND MISSION

Please submit hard copy.

Deadline for submission is on August 30, 2020

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