2 Major Employees in Bacolod: Panasiatic Solutions and Concentrix

2 Major Employees
in Bacolod:
PanAsiatic Solutions and
Concentrix
Submitted by:
Angela Jamce Matavia
Trisha Ann Chang
Irah Concepcion
Joycerie S. Vinson
Lene Española Aldas
Maebelle Ann Sunga
Nicole Jallores
Submitted to:
Ma. Chariz Demapula
Primary products or services of the business or organization. PanAsiatic Solutions
and Concentrix provides banking and financial services, consumer electronics, energy,
and public sector, automotive, healthcare, insurance, media, and communications, retail
and eCommerce, technology, travel, transportation, and tourism services. Percentage of
the employees at this location work in offices were PanAsiatic Solutions - 100%. The
center is managed by a successful Filipino team. PanAsiatic Solutions one of the largest
call center in Bacolod City. Total number of employee 4,500. Concentrix Philippines - 25
%. One of the country’s biggest employer, with 90,000 Filipino workforce.
Primary purpose of the office and tasks office workers perform was to cut costs,
free up time, and focus on core aspects of the business. And the tasks do worker
perform are usually BPO call center is a team of outsourced agents who handle
incoming and outgoing customer call for other businesses.
To specify, there are two types of BPO jobs, Voice - based outsourcing or back-
office outsourcing, employees either troubleshoot their customer's problems or sell
services and products to potential customers. Mostly, jobs are off site and deal with
customer care, finance, billing, accounting and data processing. It has two parts, the
inbound process it handle all incoming calls to answer their queries or troubleshoot their
problems. These employees try to resolve complaints on the phone by raising a suitable
ticket or complaint about the issue. And outbound process, it have to call customers,
pitch and sell the services or products of a particular company.
And the second one is Non-voice based process or front-office outsourcing jobs
do not require an employee to attend or make phone calls. Employees in a non-voice
process work on chats and emails to provide a solution to problems that are troubling a
customer. So, this job requires a candidate to possess excellent writing and typing
skills.
Do any employees work in an alternative office? How many workers
telecommute? If there are workers who telecommute, how many of them are considered
office workers? Yes, employees work in an alternative office. Just like remote work, flex
scheduling and hoteling, they work by schedules by using some office stuff such as
desks, cubicles, and offices. In this time pandemic there’s a lot of workers who
telecommute. They complete work assignments from outside the traditional workplace
by using telecommunications tools such as email, phone, chat and video apps. Despite
of pandemic and telecommute 58% BPO still able to finish there work form any places
just like when they are at their homes.
Technology used in preparing letters and reports for telecommunications and

records management. PanAsiatic Solutions and Concentrix they usually used
computers to make easy the process of creating records. According to one of their
employee, using computer and applications software you can write and quickly edit
letters, reports, and other documents. And also computer provide better and quicker
records retrieval services to the users and large amounts of business records can be
stored in computer systems instead of depending on handwritten scripts or
recording information manually. Information is also easy to handle as one does not
require plenty of physical space such as records centers to store it. With electronic
storage devices, information can be retrieved at any time by multiple users at the same
time. For example, a manager of a company can send an email which can be read
within that same period by all the people concerned. This has led to efficiency and an
increased output, which has made their companies more profitable. Current technology
has advanced from simple automatic dialers to Interactive Voice Response (IVR),
Automatic Call Distributor (ACD), Predictive Dialer, Customer Relationship Management
(CRM) System, Computer, Telephony Integration (CTI). These technologies are used
by PanAsiatic Solutions and Concentrix.
When you are performing your job, you need to do it right, especially in BPO
companies, you must maintain some qualities and attitudes that will have a positive
influence on the company you are working for. In general, being in a BPO industry and
working as a customer service representative, one of the most crucial skills you should
have is communication. The ability to communicate effectively by listening attentively
and speaking with clarity meet the needs of both company and customers. You should
be organized while doing some tasks in your assigned area since you'll be handling
multiple tasks from talking to customers, taking notes, and other tasks to perform
efficiently because as you all know, call center offices are busy and chaotic work
environments. Problem-solving skill is also a fundamental skill you should have since
you need to solve customers' complaints and to seek solutions that will lead you on
knowing how to deal with pressures because you get to communicate with people and
listen to complaints about a products or services. Moreover, you need to be a team
player because you will be working on and as a team and forming relationships with
your co-workers to have support when needed particularly related to the job. When it
comes to values, respect always comes first then followed by empathy, trust, open-
mindedness, and patience to ensure satisfaction to the customers who you assist and
also the company you're working with.
In summary, those skills, abilities, and values mentioned are some of the essentials
that are needed to perform the job to provide professional and reliable services.
References
https://panasiaticsolutions.com/
https://philpad.com/best-bpo-companies-philippines/#5_Concentrix

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