EIM 11 Q1 - Module3 Effective Communication For Teacher
EIM 11 Q1 - Module3 Effective Communication For Teacher
EIM 11 Q1 - Module3 Effective Communication For Teacher
TVL-IA-EIM
Quarter 1 – Module 3:
EFFECTIVE COMMUNICATION
Electrical Installation and Maintenance NCII – Grade 11
Alternative Delivery Mode
Quarter 1 – Module 3: Effective Communication
First Edition, 2020
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TVL-IA-EIM
Quarter 1 – Module 3:
EFFECTIVE COMMUNICATION
Introductory Message
For the facilitator:
This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore,
this also aims to help learners acquire the needed 21st century skills while
taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the
body of the module:
As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the
module.
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For the learner:
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and
time. You will be enabled to process the contents of the learning resource
while being an active learner.
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competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of
the lesson learned.
1. Use the module with care. Do not put unnecessary mark/s on any
part of the module. Use a separate sheet of paper in answering the
exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind
that you are not alone.
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What I Need to Know
This module was designed and written with you in mind. It is here to help
you understand the participating in workplace communication. The scope of
this module permits it to be used in many different learning situations. The
language used recognizes the diverse vocabulary level of students. The
lessons are arranged to follow the standard sequence of the course. But the
order in which you read them can be changed to correspond with the
textbook you are now using.
Effective Communication
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What I Know
Identification: Choose the best answer inside the box. Write only the letter
of the correct answer on your notebook.
A. Coherent B. Concrete
C. Commitment D. Clarity
E. Completeness F. Consistency
G. Courteous H. Closed questions
I. Open questions J. Reflective questions
______1. It simply measures one’s dedication and the degree to which one
communicates surety in the argument.
______2. When your message that you want to convey is concrete – not liable to
have fallen, your audience (team or clients) will have a clear picture of
what you are trying to tell them.
______5. Your readers shouldn’t have to make assumptions regarding what you’re
trying to say.
______6. You need to communicate your message in the least possible words, have
the consistency of tone, voice, and content so that you can save time.
______8. This is also called mirror questions, are used to show the speaker
that you have been actively listening to them.
______10. They often require longer answers and begin with how, where,
when, which, who, why or what.
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Lesson
1 Effective Communication
What’s In
Let’s review!
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Notes to the Teacher
This module contains the topics on effective communication that
tackles principles of communication, the skills, and the barriers
or challenges that may encountered during the communication
process. To enhance the learners’ experience in this module,
varied activities are introduced relevant to the topic. Hence, a
thorough explanation on the use of this module is required as well
as keeping track of the learners’ progress to ensure its
effectiveness.
What’s New
Effective Communication
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What is It
1. It avoids confusion.
2. It provides purpose.
3. It builds a positive company culture.
4. It creates accountability.
1. Oral communication
2. Listening
3. Written communication
4. Public speaking
5. Adaptability
To make sure you communicate in the most effective manner possible, you
need to know the seven (7) principles of communication. Therefore, below
list of the 7Cs of communication, also known as the 7 principles of
communication, will provide you with a useful checklist to ensure good
communication in the workplace.
1. Concrete
When your message that you want to convey is concrete – not liable to
have fallen, your audience (team or clients) will have a clear picture of
what you’re trying to tell them. It will only be concrete when it has
suitable data that backs it up. Your argument should be supported by
factual material that includes data and figures, leaving no space for the
audience to imagine the things.
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2. Coherent
The whole point behind your message will be useless when you are not
coherent. You need to have a good understanding of what goes where and
what comes when. Coherent communication is logical. It is a well-
planned, logical and sequential manner of communication. There should
be a good connection with the main topic and the flow should be
consistent.
3. Clarity
The purpose of your message should be clear so that the reader doesn’t
head up scratching his/her head to understand what you mean. Be clear
of what format do you want to say it in. Be clear about your goal or
purpose. Your readers shouldn’t have to make assumptions regarding
what you’re trying to say. For example, the sentences should be short,
prefer the active voice and state it in separate bulleted points.
4. Commitment
5. Consistency
The choice of words matters when you are communicating at work. Your
words shouldn’t leave your team confused. You need to communicate
your message in the least possible words, have the consistency of tone,
voice, and content so that you can save time. There is no room for
repetition. Try to use short sentences and short words.
6. Completeness
Never leave your sentences incomplete. Each message must have a logical
conclusion. People shouldn’t be left wondering if there is more to come.
Make sure you communicate completely that includes the need to be
informed and take action.
7. Courteous
Your argument should make the other person respectful. Try your best
that in your communication you’re honest, respectful, open and polite.
Say it with proper care and it will be perfectly effective and important.
Offensive words can put off people.
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Effective Communication helps workers to:
1. Verbal communication
2. Non-verbal communication
3. Written communication
Verbal Communication
3. Reflective questions, also called mirror questions, are used to show the
speaker that you have been actively listening to them. They are also helpful
when encouraging a person to express their opinions clearly. For example:
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So, you’ve driven this type of tractor before?
You’ve found this type of tractor to run reliably, haven’t you?
Non-verbal communication
Signals, for example hand signals used when operating machinery; traffic
lights.
Signs, for example safety signs; workplace warnings; men’s, ladies and
disabled toilets; first aid posts.
Diagrams, for example property maps; diagrams in machinery manuals.
These are simplified drawing showing the appearance, structure, or
workings of something; a schematic representation.
Symbols, for example poison schedules; map legends; machinery gears
and levers. These are marks or characters used as a conventional
representation of an object, function, or process, e.g. the letter or letters
standing for a chemical element or a character in musical notation.
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Basic Communication Skills
Reading
Writing
Writing tends to be more formal than speaking. Writing can be group into
three kinds according to style: formal, informal-public, and casual.
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COMMUNICATION
BARRIERS
Lack of Common Experience
Confusion between the symbol
and the Symbolized Object
Overuse of Abstraction
Interference
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Interference. Barriers to effective communication are usually under the
direct control of the sender/encoder. However, interference is made up of
factors that are outside the direct control of the sender/encoder:
physiological, environmental, and psychological interference. To
communicate effectively, the sender should consider the effects of these
factors.
Communication Systems
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What’s More
Exercise
Direction: Match column A with column B. Write your answer on your
activity notebook.
A B
1. Abstractions a. This includes body posture, arm and
hand positions, facial expressions, and
eye-contact and hand gestures.
2. Listening b. An interference caused by external
physical conditions.
3. Scanning c. This refers to objects that people can
relate directly to their experiences.
4. Writing d. It is a product of how the sender and
the receiver feel at the time the
communication process is occurring.
5. Hearing e. It is any biological problem that may
inhibit symbol reception, such as
hearing loss, injury or physical illness.
6. Concrete words f. These are words that are general
rather than specific.
7. physiological interference g. It involves a reaction of the brain to
the sounds waves.
8. Non-verbal communication h. It is simply the travel of sound
through the ears to the brain without
effort for the listeners.
9. Psychological interference i. It tends to be more formal than
speaking.
10. Environmental interference j. It is to find specific information.
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What I Can Do
Activity:
Instruction:
1. Try to listen to the news on the radio. Choose one (1) news item with
complete details and write it on your activity notebook.
2. Answer the following questions:
a. Did the news reporter convey the message clearly?
b. What are the challenges you encountered when you are listening to
the news while taking down notes?
Essay Rubrics
Areas of
Assessment A B C D
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are
Ideas manner manner general vague or
5 points 4 points unclear
3 points 1 point
Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
5 points 4 points 3 points 1 point
Assessment
A. Identification. Choose the best answer inside the box. Write your answer
on a separate sheet of paper.
_____ 1. Many people seem to believe that words transport meanings from
speaker to listener in the same way that a truck carries bricks from
one location to another.
_____ 2. In today’s changing world, listening and speaking do not matter
because the first contact between ourselves and others is
established through this two-way process.
_____ 4. For verbal communication to be effective both the speaker and the
listener need to be calm in the conversation.
_____ 5. The true test of whether successful communication has taken place
is to determine if the desired results have been achieved.
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Additional Activities
Activity:
Instruction: Look at the image below. What do you think is being portrayed by the
image? Relate your analysis with communication. Write your answer in your
notebook.
Essay Rubrics
Areas of
Assessment A B C D
Presents ideas Presents ideas Ideas are too Ideas are
in an original in a consistent general vague or
Ideas manner manner unclear
5 points 4 points 3 points 1 point
Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
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understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
5 points 4 points 3 points 1 point
Answer Key
WHAT I KNOW
1. C
2. B
3. A
5. True
4. E
4. False
3. False
5. D 2. False
6. F 1. True
7. G B.
8. J
9. H 10. I
10.I 9. J
8. H
7. G
6. C
5. B
4. F
3. A
2. E
1. D
What’s More A.
1. f ASSESSMENT
2. g
3. j
4. i
5. h
6. c
7. e
8. a
9. d
10. b
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References
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