Management System Certification

Audit Summary Report

Organization: Mitra Karya Sarana, PT

Address: Executive Industrial Park Blok D1 No.2, Batam Center, Batam Kep. Riau
Standard(s): ISO 9001:2015 Accreditation Body(s): UKAS,BSN/KAN
Representative: Ms. Herliana ( herliana@mitrakaryasarana.com)
Site(s) audited: Address as above Date(s) of audit(s): 10 September 2021
EAC Code: 17 NACE Code: 28.7 Technical Area QM 17.4
Effective No.of 36 Persons No. of Shifts:
Personnel: Full Remote Audit
Lead auditor: Erdiek Ardhianto Additional team Zein Rinaldy
erdiek.ardhianto@sgs.com member(s):
Additional -
Attendees and
Roles:
This report is confidential, and distribution is limited to the audit team, audit attendees, client representative,
the SGS office and may be subject to Accreditation Body, Certification Scheme owners or any other
Regulatory Body sampling in line with our online Privacy Statement which can be accessed here

1. Audit objectives
The objectives of this audit were:
To determine conformity of the management system, or parts of it with audit criteria and its:

- ability to ensure applicable statutory, regulatory and contractual requirements are met,
- effectiveness to ensure the client can reasonably expect to achieve specified objectives, and
- ability to identify as applicable areas for potential improvement.

2. Scope of certification

Fabrication of Steel Structure and Machining of Metal Part for General Industries

Has this scope been amended as a result of this audit? Yes No

This is a multi-site audit and an Appendix listing all relevant sites and/or remote Yes No
locations has been established (attached) and agreed with the client.

For integrated audits, confirm the current level of the client’s IMS integration: N/A Basic High

3. Current audit findings and conclusions

The audit team conducted a process-based audit focusing on significant aspects/risks/objectives required
by the standard(s). A sampling process was used, based on the the information available at the time of the

Job n°: 5259 Report date: 10 September 2021 Visit Type: Recertification Visit n°: 1
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 audit. The audit methods used were interviews, observation of activities and review of documentation and
records.

This audit was conducted as Remote audit using Zoom, Whatsapp and email as ICT tools. The audit meets
the expected objectives and ICT tools were used effectively.
This audit is conducted as Complete Remote audit.

All the documents shared, interviews conducted, and record of site visit are now deleted

The structure of the audit was in accordance with the audit plan included as an annexe to this summary
report.
The audit team concludes that the organization has has not established and maintained its
management system in line with the requirements of the standard and demonstrated the ability of the
system to systematically achieve agreed requirements for products or services within the scope and the
organization’s policy and objectives.

Number of nonconformities identified: 0 Major 3 Minor

Therefore the audit team recommends that, based on the results of this audit and the system’s
demonstrated state of development and maturity, management system certification be:
Granted / Continued / Withheld / Suspended until satisfactory corrective action is completed.

4. Previous Audit Results

The results of the last audit of this system have been reviewed, in particular to assure appropriate correction
and corrective action has been implemented to address any nonconformity identified. This review has
concluded that:
Any nonconformity identified during previous audits has been corrected and the corrective action
continues to be effective. (Refer to Section 6 for details)
The management system has not adequately addressed nonconformity identified during previous audit
activities and the specific issue has been re-defined in the nonconformity section of this report.

5. Audit Findings
The audit team conducted a process-based audit focusing on significant aspects/risks/objectives. The audit
methods used were interviews, observation of activities and review of documentation and records.

The management system documentation demonstrated conformity with the requirements Yes No
of the audit standard and provided sufficient structure to support implementation and
maintenance of the management system.
The organization has demonstrated effective implementation and maintenance / Yes No
improvement of its management system and is capable of achieving its policy objectives,
as well as the intended results of the respective management system(s).
The organization has demonstrated the establishment and tracking of appropriate key Yes No
performance objectives and targets and monitored progress towards their achievement.

The internal audit program has been fully implemented and demonstrates effectiveness Yes No
as a tool for maintaining and improving the management system.

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 The management review process demonstrated capability to ensure the continuing Yes No
suitability, adequacy and effectiveness of the management system.

Throughout the audit process, the management system demonstrated overall Yes No
conformance with the requirements of the audit standard.

Certification claims are accurate and in accordance with SGS guidance and the N/A Yes No
organization is effectively controlling the use of certification documents and
marks.

6. Significant Audit Trails Followed

The specific processes, activities and functions reviewed are detailed in the Audit Planning
Matrix and the Audit Plan. In performing the audit, various audit trails and linkages were
developed, including the following primary audit trails, followed throughout:

7. Nonconformities

NonConformity N° _1_ of _3_ Major Minor

Area / Depart- Production

ment / Process:
Document Ref.: Quality Manual ISO 9001: Standard Ref.: Clause 8.5.1
2015
Issue/Rev. Status: - CAR Close out Next surveillance
date:

Details of Non-Conformity:
- No evidence working instruction for operating cutting modul machine has determine as observed
realization for Mal /gauge cutting STS 12 for SO 3408 (production 10/09/2021).
- No evidence Guidance machine Turning - TUR 12 for SO 3408 10/09/2021 (production serration
process).

NonConformity N° _2_ of _3_ Major Minor

Area / Depart- QA , calibration

ment / Process:
Document Ref.: Quality Manual ISO 9001: Standard Ref.: Clause 7.1.5.2
2015
Issue/Rev. Status: - CAR Close out Next surveillance
date:

Details of Non-Conformity:
In adequate evidence regular calibration/verification for “Elcometer” in QC Incoming has determined

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 NonConformity N° _3_ of _3_ Major Minor

Area / Depart- Production , Engineering , Risk monitoring

ment / Process:
Document Ref.: Risk and opportunities Standard Ref.: Clause 6.1.1
Issue/Rev. Status: Issue April 2021 CAR Close out Next surveillance
date:

Details of Non-Conformity:
Improper for risk planning and monitoring has determined related with customer and Safety focus :
- Identifikasi Resiko & peluang : Engineering Rev. 1 (F-MNG-002/Rev. 1, April 2021 ) Profil resiko
Wrong estimation with severity “M” was not refer with impact with customer satisfaction and business
continuity (“H”) , e.g.: Customer complain, loss tender.
- Identifikasi Resiko & peluang : Plate Cutting and round Bar Cutting Rev. 1 (F-MNG-002/Rev. 1, April
2021 ) Profil resiko Leak Oxygen Hose with severity “M” (On Fire) was not refer with fatality impact
with safety (“H”) , e.g.: Accident Injury .

Client Proposed Action to Address Minor Non-Conformances Raised at this Audit:

• CAR: All of Minor CARs as informed and explained to responsible person at department that audited
and re-informed in closing meeting (discussion of minor CARs related to action plan already conducted with PIC
and based on discussion, MR will identify the action in minor CARs (to be sent by e-mail).

Nonconformities detailed here shall be addressed through the organization’s corrective action process, in
accordance with the relevant corrective action requirements of the audit standard and shall include actions to
analyse the cause of the nonconformity and prevent recurrence, and complete records maintained.

Corrective actions to address identified major nonconformities shall be carried out immediately including a
cause analysis, and SGS notified of the actions taken within 30 days. An SGS auditor will perform a
follow up visit within 90 days to confirm the actions taken, evaluate their effectiveness, and determine
whether certification can be granted or continued.
Corrective actions to address identified major nonconformities shall be carried out immediately including a
cause analysis, and records with supporting evidence sent to the SGS auditor for close-out within 90
days.
Corrective Actions to address identified minor non-conformities including a cause analysis, shall be
documented on a action plan and sent by the client to the auditor within 90 days for review. If the actions
are deemed to be satisfactory they will be followed up at the next scheduled visit.
Corrective Actions to address identified minor non-conformities including a cause analysis, have
been detailed on an action plan and the intended action reviewed by the Auditor, deemed to be
satisfactory and will be followed up at the next scheduled visit.
Appropriate cause analysis and immediate corrective and preventative action taken in response to each
non-conformance as required.
Note:- Initial, Re-certification and Extension audits – recommendation for certification cannot be made unless check box 4 is completed. For
re-certification audits the time scales indicated may need to be reduced in order to ensure re-certification prior to expiry of current
certification.
Note: At the next scheduled audit visit, the SGS audit team will follow up on all identified nonconformities to confirm the effectiveness of the
corrective actions taken.

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8. General Observations & Opportunities for Improvement

General Notes for full remote audit:

- Full remote audit has been conducted well because active participation from the auditee. Sharing file
could be further improved with systematic file name.

Engineering :
- Procedure engineering QP-ENG-01 may be beneficial to review drawing requestor related with
Drawing for QC inspection
- Observation Engineering change request for SO 3403 customer DSAW DWG. 21.04.05 DS. NS. A01
date 21 /8/2021 (ECR 26/8/2021, ECN 26/8/5 : change dimention 10 to 5 ); It may be beneficial to
determine additional note and expiration date related with effective monitoring for engginering
order realization
PPIC
- It may be beneficial to determine evidence planning and monitoring for subcontractor Process
(Galvanizing) as sample SO 3372 qty 36 Yokohama STS Hose Fitting 12 “ ASME 150 soff

Purchasing

- It may be beneficial to complete the data/information listed in the external provider assessment &
quality control form for in part F (for management system implementation)

Marketing
- It may be beneficial to establish acceptance from the customer regarding the complaint response
MR
- It may be beneficial to provide MR training for new appointed PIC

Job n°: 5259 Report date: 10 September 2021 Visit Type: Recertification Visit n°: 1
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