SERVICE CIRCULAR

TATA MOTORS
SC/ 2021/ 13 Model : All TMI Insured Commercial Vehicles Group:60 Jan. 2021
(Revised)

All Dealers / TASSs’

Subject : Revision of Accident Repair Labour Rates for TMI Insured Vehicles

The accident repair labour schedule that is currently followed in TMI was last updated in 2018 vied
SC_2018_63. The feedback received from Dealers/TASS’s, customers and insurance companies is that this
need to be revised at par with current market rates. We are pleased to announce that we have reviewed the
existing rates and hereby publish the revised rates. While reviewing the rates, we have taken into
consideration the labour costs across locations, facility & business overheads of our channel partners and
the vehicle / model type.

The revised rates will be effective from 1st Feb 2021 and are binding on all Insurance companies
empaneled under TMI.

City Classification :

Warranty
City
system City City
abbreviation category
Ahmedabad, Bangalore, Chennai, Delhi NCR*, Hyderabad, Kolkata, Mumbai
C0 X (MMR)#, and Pune
Agra, Ajmer, Aligarh, Amravati, Amritsar, Asansol, Aurangabad, Bareilly,
Belgaum, Bhavnagar, Bhopal, Bhubaneswar, Bikaner, Bilaspur, Bokaro
Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad,
Bhilai, Durgapur, Erode, Firozabad, Gorakhpur, Gulbarga, Guntur,
Gwalior, Guwahati, Hamirpur, Hubli–Dharwad, Indore, Jabalpur, Jaipur,
Jalandhar, Jammu, Jamnagar, Jamshedpur, Jhansi, Jodhpur, Kakinada,
Kannur, Kanpur, Kochi, Kolhapur, Kollam, Kota, Kozhikode, Kurnool,
C1 Y
Ludhiana, Lucknow, Madurai, Malappuram, Mathura, Goa, Mangalore,
Malegaon, Meerut, Moradabad, Mysore, Nagpur, Nanded, Nashik,
Nellore, Patna, Pondicherry, Purulia, Prayagraj, Raipur, Rajkot,
Rajahmundry, Ranchi, Rourkela, Salem, Sangli, Saharanpur, Shimla,
Siliguri, Solapur, Srinagar, Surat, Thiruvananthapuram, Thrissur,
Tiruchirappalli, Tiruppur, Ujjain, Bijapur, Vadodara, Varanasi,
Vijayawada, Visakhapatnam, Vellore and Warangal
C2 Z All other cities and towns not mentioned in X & Y Categories

CUSTOMER CARE (COMMERCIAL VEHICLE BUSINESS UNIT)

(As per policy of Tata Motors to continuously improve their products, the company reserves the right to make changes of
any nature on vehicles and aggregates without any obligation to incorporate them on previous vehicle)
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* Delhi-NCR includes Delhi, Ghaziabad, Gurgaon, Faridabad, Noida and Greater Noida
# Mumbai(MMR) includes Mumbai, Thane, Vasai-Virar , Navi Mumbai, Kalyan-Dombivali, Panvel,
Mira-Bhayandar, Bhiwandi-Nizampur and Ulhasnagar.

Ahmedabad within city limits

Bangalore – City limits upto Nelmangla, Hostoke, Mysore road to Bididi

Chennai – City limits upto SriPerambadur and Red Hills in the north

Pune within city including Pimpri & Chinchwad

Kolkatta – City limits upto Sodepur & Barasat

Hyderabad – Within Greater Hyderabad region only

The Accident Repair Labour Rate has been defined in two parts:

Part 1: Defined Jobs: List of 56 jobs involving removing and refitting. (Refer Annexure - 1)

Part 2: Man Hour Rates: Jobs not defined in Part 1, would be considered under this section. To
arrive at the Labour for a job not defined in part 1, the Man-hours required to repair would have to
be multiplied by the Man-hour rates provided in Part 2. (Refer Annexure - 2)

In case of dispute w.r.t man-hours required for a particular accidental job, the decision of local
Customer Support Manager of TML will be final and binding on Insurance Company.

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 Annexure – 1

Tier I & Tier II (C0,C1 or X,Y) Tier III

(C2 or Z)
MCV & MCV &
LCV & HCV Prima, LCV & HCV Prima,
ICV Winger Trucks ICV ICV Winger Trucks ICV
S. SCV SCV
NATURE OF JOB Pickup Truck , (1618 Bus Pickup Truck , (1618 Bus
N (Ace (Ace
(207 (407 LCV 2518 , (207 (407 LCV 2518 ,
Zip Zip
Xenon) 709 Bus 3118 MC Xenon) 709 Bus 3118 MC
& &
909 (407, 3518 V 909 (407, 3518 V
Iris) Iris)
709, Bus, 709, Bus,
909) Ultra 909) Ultra
1109) 4018 bus 1109) 4018 bus
4923) 4923)
4200 3,600
(Non (Non
ELECTRICAL AC AC
1 REMOVAL & REFIT 2783 veh) 4,606 5,526 4,637 4,870 2,597 veh) 4,266 5,119 4,266 4,480
COMP. 5400 4,800
(AC (AC
veh) veh)
ELECTRICAL
2 REMOVAL & REFIT Depends on the extent of damage
COMP. (PARTIAL)
6,000 5040
Bare (Non Bare Bare Bare Bare (Non Bare Bare Bare
CABIN REMOVE = 8165 AC = 10392 = 10392 = 10912 = 9660 AC = 6933 = 6933 = 7280
REFIT Veh) Veh)
3 N.A N.A
(Not Applicable for
Bus) Compl 7800 Compl Compl Compl Compl 6600 Compl Compl Compl
ete = (AC ete = ete = ete = ete = (AC ete = ete = ete =
3708 Veh) 5937 5937 6233 3350 Veh) 3708 3708 3894

LOADBODY
REMOVE & REFIT 6122 -
4 4,637 4,200 N.A 13,912 14,608 4,174 3,840 6,029 N.A 12,984 13,633
(Not Applicable for 6279
Bus)
CABIN STRIPPING
5 (Not Applicable for 5,564 3,600 7,368 N.A 8,347 8,765 5,099 3,360 6,492 N.A 7,883 8,278
Bus)
CHASSIS
REPLACE
(EXCLUDING
6 FRONT AXLE 12,056 30,000 11,974 14,368 29,677 31,162 11,590 27,600 11,593 13,912 27,823 29,214
ASSY & SPRING
ASSY REMOVAL &
FITMENT)
REPAIRS OF
7 Depends on extent of damage
CHASSIS FRAME
REMOVAL & REFIT
8 835 1800 922 1105 1298 1363 788 1440 835 1002 1112 1169
RADIATOR
REMOVAL & REFIT
9 RADIATOR & 1,800 922 1105 1,298 1,363 1,440 835 1002 1112 1169
INTER COOLER
SPRING LEAF
10 REPLACE (per 835 960 1013 1216 1298 1363 788 720 928 1112 966 1260
assy)
I-BEAM REMOVE &
11 2,783 960 3,684 4,421 3,709 3,895 2,411 720 3,338 4,007 3,338 3,505
REFIT
12 I-BEAM REPAIR 2,400 3,000 2,783 3,338 2,783 2,783 1,800 2,400 2,783 3,338 2,783 2,783
WHEEL DISC
13 371 540 368 442 371 390 324 504 325 390 325 341
REPLACE
WHEEL
14 ALIGNMENT (PER 540 720 720 720 720 780 480 540 660 660 660 720
AXLE)
15 ENGINE REPAIR 16,578 18,000 16,578 19,894 25,968 27,266 14,834 15,600 14,834 17,801 24,113 25,319
16 TURBO REPLACE - 1,440 737 884 742 779 1,200 649 779 649 682

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 Tier I & Tier II (C0,C1 or X,Y) Tier III
(C2 / Z)
MCV & MCV &
LCV & HCV Prima, LCV & HCV Prima,
ICV Winger Trucks ICV ICV Winger Trucks ICV
S. SCV SCV
NATURE OF JOB Pickup Truck LCV (1618 Bus Pickup Truck LCV (1618 Bus
N (Ace MCV (Ace
(207 (407 Bus 2518 (207 (407 Bus 2518 MCV
Zip Bus, Zip
Xenon) 709 (407, 3118 Xenon) 709 (407, 3118 Bus,
& &
909 709, 3518 Ultra 909 709, 3518 Ultra
Iris) Iris)
909) 909)
1109) 4018 bus 1109) 4018 bus
4923) 4923)
CHASSIS
11,974 18,000 11,974 14,368 29,677 31,162 11,129 16,200 11,129 13,355 27,823 29,214
17 STRIPPING &
FITTING
ENGINE REMOVAL
18 5,564 7,200 7,368 8,842 9,275 9,738 4,636 5,400 6,492 7,790 8,347 8,765
& REFITMENT
FIP REMOVAL &
19 REFITMENT 1020 1800 1198 1436 1206 1266 928 1440 1112 1336 1112 1169
STARTER /
468 600 368 442 371 390 468 540 325 390 325 341
ALTERNATOR
20
REMOVAL &
REFITMENT
REPLACE OIL
21
SUMP 464 600 553 664 557 584 371 480 463 557 510 535
GEAR BOX
22 REPAIR 3,684 1,800 3,684 4,421 3,684 4,870 3,154 1,440 3,154 3,784 3,154 4,382
(INCLUDING R&R)
POWER STG.BOX
23 REPAIR 3,684 3,840 3,684 4,421 4,637 6,817 3,154 3,360 3,154 3,784 4,382 5,843
(INCLUDING R&R)
DIFERENTIAL
24 2,783 4,608 4,421 5,305 5,564 8,181 3,784 4,032 3,784 4,540 5,259 7,011
ASSY REPAIR
R.A.TUBE
25 REMOVAL & 2,783 3,360 3,684 4,421 6,492 6,817 2,318 3,000 3,246 3,895 6,029 6,330
REFITMENT
PAINTING OF
CABIN
26 18,550 30,000 22,104 NA 27,823 29,214 4,688 27,600 20,404 NA 25,968 27,266
(Not Applicable for
Bus)
PAINTING OF
LOAD BODY
27 (COMPLETE) 4,518 7,200 10,132 N.A 22,259 23,371 5,218 6,000 9,275 N.A 20,404 21,424
(Not Applicable for
Bus)
OIL FILTER
ASSY.& FUEL
28 278 276 276 331 278 292 232 228 232 278 232 244
FILTER ASSY.
REPLACE
REPLACE FUEL
29 742 900 922 1105 928 974 649 720 742 890 742 779
TANK ASSY.
SEPERATION
DAMAGE COWL
30 - 14,400 11,052 N.A 11,129 11,686 - - 9,275 N.A 9,275 9,738
FROM CAB & FIT
NEW & PARTS
REPLACE COWL
31 - - 11,974 - 16,693 17,528 - - 11,129 N.A 14,839 15,581
ASSY COMPLETE
FABRICATION OF
32 CABIN COMP. Depends on extent of damage
(STEEL)
REPLACE AIR
33 - - 922 1105 928 974 - - 742 890 742 779
COMPRESSOR
REPLACE VANE
34 928 600 922 1105 928 974 742 504 742 890 742 779
PUMP
REPLACE
35 557 600 553 664 835 876 463 504 463 557 742 779
C.J.BKT/RUBBER
REMOVAL &
FITTMENT OF
36 186 960 276 331 371 390 139 720 232 278 278 292
PROP.SHAFT
ASSY(EACH)
REPLACE
FLYWHEEL
37 1,854 2,400 1,842 2,210 2,783 2,922 1,483 1,800 1,484 1,781 2,411 2,532
HSG/CLUTCH
HSG.
REPLACE ENGINE
38 FDN PER PIECE 371 600 368 442 371 390 324 360 325 390 325 341

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 Tier I & Tier II (C0,C1 or X. Y) Tier III
(C2 / Z)
MCV & MCV &
LCV & HCV Prima, LCV & HCV Prima,
ICV Winger Trucks ICV ICV Winger Trucks ICV
S. SCV SCV
NATURE OF JOB Pickup Truck LCV (1618 Bus Pickup Truck LCV (1618 Bus
N (Ace MCV (Ace
(207 (407 Bus 2518 (207 (407 Bus 2518 ,
Zip Bus, Zip
Xenon) 709 (407, 3118 Xenon) 709 (407, 3118 MC
& &
909 709, 3518 Ultra 909 709, 3518 V
Iris) Iris)
909) 909) Bus,
Ultra
1109) 4018 bus 1109) 4018 bus
4923) 4923)
REPLACE
39 VIBRATION 1,483 1,440 1,474 1,769 1,484 1,558 1,298 1,200 1,298 1,558 1,298 1,363
DAMPER PULLEY
REPLACE TIMING
40 3,708 7,200 6,448 7,736 8,347 8,765 3,245 6,600 6,029 7,234 7,883 8,278
GEAR HOUSING
REPLACE
41 CAMSHAFT ASSY 6,490 7,800 7,368 8,842 8,347 8,765 5,563 7,440 6,492 7,790 7,420 7,790
REPLACE TAPPET
42 186 180 185 221 278 292 139 144 139 167 232 244
COVER
REPLACE
MECHANICAL
43 2,782 - 2,764 3,316 - - 2,318 - 2,318 2,783 - -
STEERING
GEARBOX ASSY.
REPLACE
44 CYLINDER HEAD 3,338 6,624 6,631 7,957 6,677 7,011 2,782 6,048 5,564 6,677 4,637 4,870
ASSY.
REPLACE BRAKE
45 BOOSTER PER - 420 368 442 371 390 - 384 325 390 325 341
PIECE
REPLACE
46 HYDRAULIC - - - - 13,912 14,608 - - - - 12,984 13,633
CYLINDER ASSY
WIND SHIELD
47 GLASS REMOVAL 1,854 3,000 2,764 3,316 2,783 2,922 1,391 2,640 2,318 2,783 2,318 2,435
& FITMENT
FRONT PANEL
48 REMOVAL & 742 - 737 884 - - 557 - 557 667 - -
FITMENT
FRONT BUMPER
49 REMOVAL & 371 420 368 442 371 390 278 360 278 334 278 292
FITMENT
BARE DOOR
50 REPLACEMENT 900 1,800 1140 1,368 1,440 1,800 600 1,440 1140 1,368 1,440 1,800
EACH
DIAGNOSTIC
51 600 600 1,200 1,440 2,400 3,000 540 600 1,200 1,440 2,400 3,000
CHARGES (2 HRS)
REMOVAL &
52 INSTALLATION OF - - - - 1,440 2,100 - - - - 1,200 1,800
SCR MUFFLER
REMOVAL &
INSTALLATION OF
53 - - - - 1,440 1,800 - - - - 1,200 1,500
UREA DOSING
UNIT
REMOVAL &
INSTALLATION OF
54 UREA - - - - 1,440 1,440 - - - - 1,200 1,200
DECOMPOSITION
/ TRANSFER LINE
REMOVAL AND
INSTALLATION OF
55 UREA ( AUS-32 ) - - - - 1,440 1,440 - - - - 1,200 1,200
INJECTION
NOZZLE
BODY REPAIR
INCLUDING
DENTING AND
56 Depends on extent of damage and on applicable local vendor rates.
PAINTING
(FOR BUSES
ONLY)

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 Annexure 2:

Accident Labour Rate (per Hour)

Workshop Type
City
ASW Non-ASW
Category
C0 / X 552 504
C1 / Y 516 468
C2 / Z 480 432

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