QC Book
QC Book
QC Book
Q-1
“Kaizen“ is word from which language ?
A. English B. American C. Japanese D. Kazakistan E. Korean F. Hindi
Q-2
“Kaizen“ has been derived from which two words
Q-3
What is meaning of “KAI” in Kaizen ?
A. To modify, to change B. Make good, make better. C. Small Improvement D. Quality
Q-4
What is meaning of “Zen” in Kaizen ?
A. To modify, or to change B. Think, make good, or make better. C. Small Improvement
D. Quality E. Quality Circle F. Operational
Q-5
What is meaning of “Kaizen” ?
A. Make it easier by studying it, and making the improvement through elimination of waste.
Q-6
Kaizen is the practice of what type of improvement.
A. Small and Continuous Improvement B. Improvement in Manufacturing Area Only
Q-7
What is ‘TRUE’ about “Kaizen”?
A. Good processes bring good results B. Go see for yourself to grasp the current situation
1
Q-8
Fill in the blanks-
One of the most notable features of kaizen is that big results come from many _____________
changes accumulated over time.
A. Frequent B. Small C. Large D. All Types of Change
Q-9
What is ‘TRUE’ about “Kaizen”?
A. Take action to contain and correct root causes of problems B. Work as a team
Q-10
One of the main objectives of Kaizen is “making the improvement through elimination of
_________?
A. Improvements B. Waste C. Challenges D. Breakdown only
Q-11
As per Production System if VA is Value Addition. What is NVA?
Q-12
Fill in the Blanks?
This is a Japanese word that literally means "the Real Place". Used in the context of KAIZEN,
_________ usually refers to the shop floor or to the place where the Core Process is going on.
A. Kaizen B. Gemba C. Seiton D. Shitshuki
Q-13
Fill in the Blanks?
________________ is a Japanese term meaning "change for the better". Applied to business
organizations, it implies continuing improvement involving everyone that does not cost much.
A. Kaizen B. Gemba C. Seiton D. Shitshuki
2
Q-14
Identify this very famous personality in the field of Kaizen?
Q-15
Who is author of this book?
Q-16
Fill the missing word in Red Block?
3
Q-17
Fill the missing word in Red Block?
Q-18
Who is author of this book?
A. Dr. W.E. Deming B. Dr. Ishikawa C. Dr. J.M. Juran D. Masaki Imai
4
CHAPTER 1 Answers
1. C. JAPANESE
2. C. KAI + ZEN
3. A . TO MODIFY
4. B. THINK,MAKE GOOD
5. A. MAKE IT EASIER
7. D. ALL OF THESE
8. B. SMALL
9. D. ALL OF THESE
10. B WASTE
13. A. KAIZEN
16. B. WASTE
17. B. WASTE
5
CHAPTER 2 : “Five S & IMPROVEMENT”
Q1-
During Sort, you and your coworkers focus on what?
A. Ensuring 5S continues to function
Q-2
During Set in Order, you and your coworkers focus on what?
A. Begin finding a storage place for all tools and equipment B. Initiate visual communication color
standards
Q-3
During Shine, you and your coworkers focus on what?
A. Start following scheduled work area cleanings B. Begin documenting visual communication needs
C. Establish a red tag zones D. Initiate "shadow labeling" for tool storage
Q-4
Choose the Right / Correct Option
During Standardize, you and your coworkers focus on what?
A. Initiate work area review for cleanliness issues
6
Q-5
During Sustain, you and your coworkers focus on what?
A. Photographing work areas for the first time
Q-6
5S visual communication (Kaizen Activity Sheet) provides what advantage?
A. Kaizen Sheet Reduces Cost
D. Only B&C
Q-8
Identify and Name the 5S activity from the picture?
7
Q-9
Find the missing word in Red Block’s?
Q-10
Identify and Name the 5S activity from the picture?
Q-11
Identify and Name the 5S activity from the picture?
8
Q-12
Identify and Name the 5S activity from the picture?
Q-13
Identify and Name the 5S activity from the picture?
Q-14
Identify and Name the 5S activity from the picture?
9
Q-15 Work and Waste
Which type of waste has been shown in the picture?
10
Q-18 Work and Waste
Which type of waste is known as “Mother of all Waste”?
Q-19
This is a very famous book based on “Kaizen”. What is title of the Book?
11
Q-20
This is a very famous book based on 5S and authored by Hiroyuki Hirano. What is title of the
Book?
Q-21
This is a very famous book based on Procedures. What is title of the Book?
______ ________ is an agreed upon set of work procedures that effectively combines people,
materials, and machines to maintain quality, efficiency, safety, and predictability. ____ _______
is described precisely in terms of cycle time, work in process, sequence, time, layout, and the
inventory needed to conduct the activity. It establishes the best activities and sequence steps to
maximize performance and minimize waste.
Q-22
This is a “Japanese” word means “Mistake Proofing” in English. The aim of ____ ______ is to
eliminate defects
in a product by preventing or correcting mistakes as early as possible. What is this word?
12
Q-23
What has been shown in these pictures?
Q-24
Find out the missing word in Red Block?
Q-25
Find out the missing word in Red Block?
____Kaizen: Transforming __ Operations into a Strategic Competitive Advantage.
O E
13
Q-26
This is a very famous book based on “Kaizen”. What is title of the Book?
Q-27
What is special about #IM WOOD?
Find out the missing word in #? Hint- #IM WOOD has Seven Letter.
Q-28
Find out the missing word in Red Block?
14
CHAPTER 2 Answers
2. A. Begin Finding
3. A. Start Following
4. D. Establish
5. C. Ensure All
6. D. Only B & C
7. D. Waiting Time
8. D. Sustain
9. A. Standardise
10. C. Sorting
13. A. Shine
14. D. Sustain
16. A. Waiting
17. B. Motion
19. B Kaizen
21. A. STANDARDISATION
15
25. Office Kaizen
26. A. Kaizen
27. A. Transport
16
CHAPTER 3 : WASTE ELIMINATION
Q-1
Red tags are first used in what step of 5S?
A. Standardize B. Sustain C. Set in Order D. Sort
Q-2
What is Japanese Word for Waste?
A. Muda B. Mura C. Muri D. Kaizen
Q-3
What is Japanese Word for un-level load on person or machines?
A. Muda B. Mura C. Muri D. Kaizen
Q-4
What is Japanese Word for “Actual Place or Site”?
A. Muda B. Mura C. Muri D. Genba or Gemba
Q-5
What is Japanese Word for excessive load on person?
A. Muda B. Genba C. Muri D. Kaizen
Q-6
5S is designed to do what?
A. Organize B. Increase efficiency C. Create a safe workplace D. All of these
Q-7
In which Year Masaki Imai Introduced Kaizen to the world?
A. 1981 B. 1984 C. 1986 D. 2017
17
Q-8
Arrange these 5S (Five-S) in Correct Order
A. Sieri - Seiton- Seiso- Sieketsu- Shitsuke B. Sieri- Seiso- Seiton- Sieketsu- Shitsuke
C. Seiton- Seiso- Sieketsu- Sieri- Shitsuke D. Sieri- Seiton- Seiso- Shitsuke- Sieketsu
Q-9
Standardized color-coding helps visual communication do what?
A. Help facilities improve cleanliness
B. Builds teamwork amongst personnel
C. Adds efficiency by appropriately directing personnel
D. Helps give a facility a more professional look
Q-10
Identify and Name the 5S activity from the description?
Aim: Everyone measures the workplace Standard as a measure of Custom & Practice.
How: Make everyone aware of the standard encouragement to maintain the standard desire.
Q-11
5S (Five-S) is made from 5 Japanese word meaning
A. Sort out (SIERI) B. Set in Order (SEITON)
E. ?
Q-12
Which statement /s is/are TRUE
A. Kaizen is focused not on exports but on its workforce.
18
C. Kaizen Ideas may appear small but can be carried out immediately.
Q-13
Which statement /s is/are TRUE
A. Kaizen is a series of small changes that lead to large significant improvement.
G. Only A is TRUE
Q-14
Find the missing word?
• Kaizen is a system of ________ improvement in quality, technology, processes, company culture,
productivity, safety and leadership.
• It assures __________ improvement by all people at all levels of the organization.
19
Q-15
A water tap in a school was modified with input from one of the student. A net was hanged near
tap, which holds Soap.
Write down the missing words?
E R F R
Q-16
A metro train in Japan was modified with input from one of the passenger. Round hand Rings
were modified to triangular holding ring.
Write down the missing words?
F R F R
Q-17
Which Boxes are TRUE with respect to Effect of Kaizen?
20
A. Elimination of Waste B. Improves Efficiency C. Improving Processes D. Improving Morale
Q-18
Which Boxes are TRUE, Kaizen reduces.
21
Q-19
Which Boxes are TRUE, Kaizen improves
22
CHAPTER 3 Answers
1. D. SORT
2.A. MUDA
3. B. MURA
4. D. GEMBA
5. C. MURI
6. D. ALL
7. C . YEAR 1986
8. A. SEIRI-
9. C. ADDS
10. D. STANDARDISE
11. D. SUSTAIN
12. F. b&c
14. A. SMALL
23
CHAPTER 4 : QUALITY CIRCLE & PROBLEM SOLVING
Q-1
Which country started practicing Quality Circle first time in the world?
A. America (USA) B. Germany C. Italy D. Japan
E. China F. Pakistan
Q-2
Who is known as the man “who discovered quality”?
A. Dr. W.A. Shewhart B. Dr. J.M. Juran C. Dr. WE Deming
Q-3
What is contribution of Dr. K. Ishikawa with respect to Quality Circle?
A. He is known as Father of the Quality Circle B. He is head of ISI-Kolkata
C. He donated all his books to PC Mahalanobis D. He has introduced Kaizen to the World.
Q-4
Who donated his personal library including his manuscripts to Indian Statistical Institute
Kolkata?
A. PC Mahalanobis B. Dr. J.M. Juran C. Dr. W.E. Deming D. Dr. W.A. Shewart
Q-5
Quality Planning, Quality Control & Quality Improvement is also known as-
a. Quality Triple b. Quality Tripod c. Quality Triplet
Q-6
Which famous guru has said following in 1969 in a QC Convention?
“Japanese workers are the best in the world with a superior level of educational standard. Just
following the SOP would make such people sick. Why don’t we take advantage of their
knowledge?”
A. Dr. K Ishikawa B. Dr. JM Juran C. Er. Vindal
24
Q-7
What is unique about “Nippon Wireless and Telegraph Company” related to quality circles?
A. The first company in Japan to introduce Quality Circles in 1962
Q-8
During a presentation to the Kyoto University in Japan, Dr.____ was asked if he would lend his
name to a new quality prize to be awarded to companies that had won the Deming Prize for the
second time. Dr.__ graciously declined, they name the new prize the Japan Prize. Later he
realized he must have misunderstood the question and regretted the naming outcome.
A. Dr. K. Ishikawa B. Juran C. Deming D. Taguchi
Q-9
What is the Primary Objective of Quality Circle?
A. Keep employees occupied B. Higher profit
C. Self and mutual development of employees D. To solve all and any type of problems
Q-10
In a class seven students got 30, 60, 10, 80, 50, 30, & 20 marks.
10-1. What is the median score of the class?
A. 30 B. 40 C. 40 D. 55 E. 25 F. Cannot be calculated
25
Q-11
Which famous Quality Guru has won so many Honors and Awards?
Q-12
What is name of this Chart/Diagram?
26
Q-13
What is name of this Chart/Diagram?
Q-14
The “logo” belongs to which organization?
Q-15
Who is this famous quality Guru?
27
Q-16
On Which Award/Prize Medal you will find the engraved words:
“THE RIGHT QUALITY & UNIFORMITY ARE FOUNDATIONS OF COMMERCE,
PROSPERITY & PEACE”.
Q-17
What does “Rectangle” represent in a flow diagram?
28
Q-18
Fill In the Blanks-
What are the three elements of effective problem solving?
Solving chronic problems in an organization requires a logical and structured approach using
data and appropriate tools. Three elements for effective problem solving are-
S T R U C T U R E
Q-19
What is name of this Chart/Diagram we get by following the steps given below?
29
CHAPTER 4 Answers
1. D. JAPAN
2. C. WE DEMING
3. A. HE IS KNOWN AS FATHER OF
4. A. PC MAHALNOBIS
5. D. QUALITY TRILOGY
6. A. DR. K.ISHIKAWA
7. A. FIRST IN JAPAN
8. A. DR K ISHIKAWA
10-1. A MEDIAN 30
10-2. B MEAN 40
10-3. C. MODE 30
19. B. HISTOGRAM
30
CHAPTER 5 : QUALITY CONCEPTS ,GURU AND TEACHERS
Q-1.
When asked about QC Convention, which famous Guru has said this?
“They make presentations in QC Conventions on what they have achieved, and enlighten each
other, Unless they are able to make presentations in front of an audience, there is a concern about
their leadership. Making a presentation itself will be a big learning opportunity for them. Once
they have made presentations at these conventions, they will become more confident. They will
also stimulate others who are not familiar with QC activities, in a significant way, by dragging
them out.”
A. Dr. Ishikawa B. Dr. Juran C. Dr. Deming D. Dr. Purohit
Q-2
Who was nicknamed as “Bulldozer” by his family?
A. Sir C.V. Raman B. Prof. P.C. Mahalanobis C. Mijota San D. Dr. K. Ishikawa
Q-3
Which Quality Guru Received his PhD in Engineering and his thesis was “Coal Sampling”’?
A. Dr. Deming B. P.C. Mahalanobis C. Dr. J.M. Juran D. Dr. K. Ishikawa
Q-4
Who first thought of Zero Defects?
A. Modi B. Crosby C. Juran D. Pareto
Q-5
Which one is the preventive action technique?
A. Quality control B. Cause effect C. Why-Why analysis
Q-6
The basic objectives of QC are:
I. To harness the creative potential of the employees for problem solving.
II. To achieve all - round excellence through involvement of people.
A- I and II both are TRUE B- I and II both are false C- Only “I” true D- Only “II” True
31
Q-7
If we follow the process steps given below, which type of graph/chart we will get?
A. Pie Chart B. Mile stone chart C. Pareto Chart D. Scatter Diagram
Q-8
WA Shewhart has given basic idea of “Which” Cycle first time to the world?
A. PDCA (Plan-Do-Check-Act) Cycle B. Quality Cycle
Q-9
Where has practical problem solving been successful?
A. Safety Improvements B. Quality Problems C. Lead Time Reductions
32
Q-10
Fill In the Blanks-
What are we defining here?
Definition
________ _________is a structured process of identifying problems, applying simple techniques
and tools to help define and establish the root cause and finally identifying countermeasures
which permanently solve the problem.
Q-11
Pareto chart provides corrective action for high-frequency causes of problems.
A- Always True B- Always False C- Sometimes False
Q-12
Which Initiative was announced by PM Narendra Modi on 15th August 2014 from Red Fort.?
A- MNREGA B- Surgical Strike C- Zero Defect, Zero Effect
Q-13
Who said as his famous quote?
“Importance of quality control increases with advancement in society and modernization in
manufacturing.”
A. P.C. Mahalanobis B. Dr. Ishikawa C. C.V. Raman D. Juran
Q-14
Who said as his famous quote?
“If you dislike some food without even trying it, you will never know its taste, nor will it nourish
you. TOC is one such food; if you chew it well, you will find it very delicious and nourishing.”
A. Dr. Ishikawa B. Dr. Juran C. Deming D. Modi
33
Q-15
Who said as his famous quote?
“QC will bring the best out of gods. QC will bring “lies “out of your company.”
A. Dr. Ishikawa B. C.V. Raman C. Deming D. Rana Kapoor
Q-16
Who said as his famous quote?
“Read newspapers in every nook and cranny without fail.”
A. Dr. Ishikawa B. Padankar Vishnu C. Vivekananda D. Times Of India
Q-17
Who said as his famous quote?
“Middle managers are the traffic policemen in a company.”
“QC staff should be the service staff. The staff should serve as the service staff 70% and as the
general staff 30%.”
“Be the one who doesn’t have to be at a company but be the one indispensable for the
company.”
A. Dr. Ishikawa B. Raghuram Rajan C. Deming D. Juran
Q-18
Who said as his famous quote?
“Service - With no service, no product sell well.”
A. Dr. Ishikawa B. Deming C. McDonald D. Dr. Juran
Q-19
Identify famous Quality Guru?
“In 1938, who organized, All Indian Statistical Conference on statistics in India?”
A. PC Mahalanobis B. Deming C. Maruti Group D. Hero 2 Wheelers
34
Q-20
Identify famous Quality Guru?
“Gurudev Rabindranath Tagore has gifted manuscript of his book” Basanta” to this couple?”
A. P.C.Mahalanobis B. C.V. Raman C. Netajee S.C. Bose D. Mamta Banerjee
Q-21
Identify famous Quality Guru?
“His statistical data were used while designing Hirakund hydroelectric project.”
A. Shashi Kant Das B. E. Shreedharan C.P.C.Mahalanobis D. M. Vishveshwaraiya
Q-22
Identify famous Quality Guru?
He received his schooling at the Brahmo Boys School in Calcutta, graduating in 1908. He then
enrolled at the Presidency College, Calcutta, where his teachers included Jagdish Chandra Bose
and Prafulla Chandra Ray, Meghnad Saha and Subhash Chandra Bose were juniors at the
college. He graduated with a Bachelor of Science degree with honors in physics in 1912.
A. Jyoti Basu B. Pranab Mukharji C. P.C. Mahalanobis D. C.V. Raman
Q-23
Which famous organization was established on the 1st May, 1946 by the Japanese Government?
The _________ was established on the 1st of May, 1946. It became a public organization under
the Science and Technology Agency (Currently known as The Ministry of Education, Sports,
Culture, Science and Technology) of the Japanese Government in 1962. In 2012, all public
organizations were placed under the Cabinet Office due to new Government Policy. By
establishing fundamental policies to contribute to industries by advancing and developing
Management Sciences and Technologies, such as TQM, has, since its foundation, been active in
promoting activities regarding research and development, conferences and symposia, education
and training, international cooperation, QC Circle dissemination, PR and publicity.
A. JUSE B. QCFI C. QCI D. Niti -Aayog
35
Q-24
Which famous Guru has used Red Bead Experiment?
The Red Bead Experiment uses statistical theory to show that even though a “willing worker”
wants to do a good job, their success is directly tied to and limited by the nature of the system
they are working within. Real and sustainable improvement on the part of the willing worker is
achieved only when management is able to improve the system.
A. Dr. Ishikawa B. Juran C. Deming D. Shewart
Q-25
What is ___________ Experiment?
Dr. Deming used the _____________ experiment to clearly and dramatically illustrate several
points about poor management practices. This includes the fallacy of rating people and ranking
them in order of performance for next year, based on previous performance.
The ________________ Experiment uses statistical theory to show that even though a “willing
worker” wants to do a good job, their success is directly tied to and limited by the nature of the
system they are working within. Real and sustainable improvement on the part of the willing
worker is achieved only when management is able to improve the system.
Q-26
Which famous Guru has DEVISED The Funnel Experiment used Red Bead Experiment?
In the experiment, a marble is dropped through a funnel onto a sheet of paper, which contains a
target. The objective of the process is to get the marble to come to a stop as close to the target as
possible. The experiment uses several methods to attempt to manipulate the funnel’s location to
achieve the objective.
A. Dr. Ishikawa B. Juran C. Deming
D. Pareto E. Taguchi
Q-27
Who said as his famous quote?
“The best timing for your marriage is when you are busy.”
A. Dr. Ishikawa B. Juran C. Deming D. Pareto
36
Q-28
Who said as his famous quote?
“Have three children and send one abroad.”
A. Dr. Ishikawa B. Juran C. Deming D. Pareto
Q-29
Who said as his famous quote?
“If you look at data, assume that they are false.”
A. Dr. Ishikawa B. Juran C. Deming D. Pareto
Q-30
Who said as his famous quote?
“QC starts and ends with education.”
A. Dr. Ishikawa B. Pareto C. Juran D. Deming
Q-31
Who said as his famous quote?
“95% of problems of a company can be solved by simple statistical methods. Pareto chart and
cause effect diagram can solve majority of issues.”
A. Dr. Ishikawa B. Juran C. Deming D. Pareto
Q-32
Who is this famous quality guru?
• Kanban
• The Seven wastes ( Muda )
37
Q- 33
Which Famous Quality Guru asked JUSE to start Quality Month and QC Convention?
Q-34
What are we showing here?
38
Q-35
What are we showing here?
Q-36
Where and When was the first International QC Convention was organized ?
A. ICQCC ,1978,Tokyo B. ICQCC,1978,Kyoto
39
Q-37
“Unlocking Your Creative Power: How to Use Your Imagination to Brighten Life, to Get
Ahead”
The author of the book has given a concept to Quality Circle. What was the concept?
Q-38
He along with William Playfair is regarded as the originator of modern graphics method. Who is
He ?
A. Dr. Ishikawa B. Phil Crosby
C. Dr. Deming D. Lambert
40
Q-39
Q-40
In the year 1981 where & which location was the “Quality Circle” launched first time in India?
Q-41
This is a group creativity technique by which efforts are made to find a conclusion for a
specific problem by gathering a list of ideas spontaneously contributed by its members.
What (Which Technique) are we talking about?
41
Q-42
Who is THIS FAMOUS Guru participating in Nomunication?
Q-43
This is “Pareto Chart” of personality of a famous Quality Guru well known for cause and effect
diagram. Who is he?
Q-44
This is “Ishikawa Diagram” drwan by a famous Quality Guru. Who is he?
42
Q-45
What is the name of “ The Indian Journal of Statistics”?
Q-46
Fill in the Blank?
The _________________ distance is a measure of the distance between a point P and a
distribution D, introduced by _____________ in 1936. It is a multi-dimensional generalization of
the idea of measuring how many standard deviations away P is from the mean of D.
Q-47
Who has done the sampling and study done for Jute Production?
A major source of revenue in India during the 1930s was obtained from its jute crop, accounting
for roughly one quarter of total exports. The majority of India’s jute was groe=wn in Bengal
region and an important practical question was how to collect data to make accurate forecast of
the crop.
A. C.V. Raman B. Dr. Manmohan Singh C. P.C. Mahalanobis D. Dr. Ishikawa
43
Q-48
This mark is related with JUSE, What is the name of this Mark?
A. QC Mark B. Circle Mark C. Q – Mark D. Zero Defect Mark
Q-49
Q-50
Fill in the blanks? This Institute is named after a famous Quality Guru.
A. JUSE B. JURAN C. GEMBA
Q-51
We all know PDCA , What is PDSA?
44
Q-52
Identify the LOGO of Which famous Society related to Quality?
Q-53
Find the missing word in the Blank(RED Box)?
45
Q-54
He was mentor to Dr Deming , the concept of PDCA was first introduced to Dr. Deming by his
mentor. Who was mentor to Dr. W.E.Deming?
Q-55
Which famous organization was established on the 1st May ,1946 by the Japanese Government?
A. JUSE B. QCFI C. KAIZEN INSTITUTE
Q-56
Q-57
Fill in the blanks
Which country has a strong saying related to effectiveness of Quality Circle?
“It is better for one hundred people to take one step than for one person to take a hundred.”
A. JAPAN B. KOREA C. INDIA D.BHUTAN
46
Q-58
Florence Nightingale, was a celebrated English social reformer and statistician,. She has
developed ______________ technique related to nursing field?
Q-59
This chart is typically used to show shifts in the organization’s strengths and weaknesses and to
perform a reality check against an ideal state or vision. Charts is known as_____________ .
Q-60
47
Q-61
What are we defining here?
• A __________ is a short term fix an may be required as soon as the problem is found.
Remember to remove it when a permanent counter measure is implemented.
• Do not allow _______ to be left to become permanent counter measures.
48
CHAPTER 5 Answers
1. A. DR K ISHIKAWA
2. D. DR K ISHIKAWA
3. D. DR K SIHIKAWA
4. B PHILIP CROSBY
5. D. QUALITY PLANNING
7. C. PARETO
9. G. ALL OF THESE
13. A. PC MAHALANOBIS
19 A. P.C.MAHALANOBIS
20 A. P.C.MAHALANOBIS
21 C. P.C.MAHALANOBIS
22. C. P.C.MAHALANOBIS
23. A. JUSE
49
25. A. RED BEAD EX[ERIMENT
26. C. DR WE DEMING
28 A. DR. K. ISHIKAWA
29 A. DR. K. ISHIKAWA
30 A. DR. K. ISHIKAWA
31 A. DR. K. ISHIKAWA
32 A. TAICHI OHNO
33 A. DR. K. ISHIKAWA
34. B. STRATIFICATION
38. D. LAMBART
43 A. DR. K. ISHIKAWA
44 A. DR. K. ISHIKAWA
45 A. DR. K. ISHIKAWA
46 C. P.C.MAHALANOBIS
47 C. P.C.MAHALANOBIS
48 C. Q MARK
49 A. JUSE
50
50. B. JURAN
52 A. ASQ
53. A. PROFOUND
54. C. SHEWHART
55. A. JUSE
57. A. JAPAN
58 PICTORIAL
59 RADAR
60 LEAN
61 CONTAINMENT
51
CHAPTER – 6 : MIXED BAGS
Q-1
During Problem Identification Stage, which type of brain storming will be more useful?
A. Slip method B. Un-structured method
Q-2
Who defined Quality as Fitness for use?
A. Dr. Juran B. Dr. K. Ishikawa C. Dr. Deming D. P.C. Mahalanobis
Q-3
Who said “When Japan can.. Why not we?
A. Dr. Juran B. Dr. K.Ishikawa C. Dr. Deming D. P.C.Mahalanobis
Q-4
Who advocated that all managers need to have what he called a system of profound knowledge,
consisting of four parts:
• Appreciation of a system
• Knowledge of variation
• Theory of knowledge
• Knowledge of psychology
Q-5
Who has quoted that “statistical thinking will one day be as necessary for effective citizenship as
the ability to read and write”?
A. HG WELLS B. Dr. K.Ishikawa C. Dr. Deming D. P.C.Mahalanobis
52
Q-6
Idea association/Brain Storming is an important behavior to generate diverse ideas. In this one
person links and generates related ideas in conjunction with other persons by idea___________
______________
A. HITCH HIKING B. GROUP FORMING C. ANALYSING D. PROBLEM SOLVING
Q-7
Who, Which Guru?
In 1979, turned his operating philosophy into the groundbreaking book “Quality Is Free”.
Best known in relations to the concepts of Do It Right First Time and Zero Defects.
Q-8
QFD (Quality Function Deployment) is a method for-
A. Controlling quality in production B. Controlling quality in restaurants
C. Finding out what customer wants D. Translating customer needs to product specs
Q-9
Precision in production means-
A. Workers are well-trained B. Hi-tech equipment is used
Q-10
When the process follows six sigma, What can be the reason?
A. Lesser defects are made B. Teams are effective C. problem solving improved
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D. All of the above E. None of the above
Q-11
What will you do?
When a process fails to satisfy a customer.
A. It is quite often the customer’s fault.
B. It is considered a defect
C. It is time to reengineer the process.
D. It is usually half the customer’s fault and half the company’s fault.
Q-12
Continuous improvement is a philosophy that:
A. Uses problem-solving techniques within work teams.
B. Ensures there are plenty of quality inspectors to find areas for improvement.
C. Waits until a big problem occurs, then systematically solves it.
D. Encourages the hiring of statistical process control specialists to reduce the need for current
employees to learn statistical methods.
Q-13
Which one of the following statements is TRUE?
A. No two products are exactly alike because the processes that produce them contain many
sources of variation, even if the process is a machine.
C. SPC and TQM are two competing techniques for quality control.
D. Common causes of variation are those factors that can be identified as commonly occurring at a
particular process.
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Q-14
Fill in the blanks-
Which Concept, Are we talking about?
If pilot always lands within half the landing strip width, we can say that the pilot has ______
________ capacity.
Hint-3.4 PPM
A. SIX SIGMA B.PROBLEM SOLVING C. NO CAPACITY
Q-15
Which Concept are we talking about?
Doing more with less inventory, fewer workers, less space.
A. SIX SIGMA B. LEAN C.TAGUCHI
Q-16
What is this formula about?
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Q-17
Who is this? Name him? ( He has given concept of Hidden Plant & Quality Concepts)
A. Dr. Armand Feigenbaum B. Dr. K. Ishikawa
Q-18
Who is this? Name him?
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Q-19 Who is he?
Q-20.
This picture is known as House of_________________.
Q-21
A Stable Process has --------------------
A. No defects in output B. 3 ppm output
Q-22
Fishbone diagrams are drawn
A. To find customer needs B. To find the cost of quality
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Q-23
Process Flow Charts help explain
A. Process steps and their relationship B. Cost of quality C. A clause in ISO 9000
Q-24
Vision states
A. Where the workers want to go after work B. Whether we should use SPC
C. Whether we should use inspection D. Where the company wants to be in the long run
Q-25
Choose the best option-
Systematic problem solving requires
A. Motivating the employees B. Defining the problem to be solved
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CHAPTER 6 Answers
1.C. ROUND ROBIN METHOD
2.A JURAN
3.C. DR WE DEMING
4.C. DR WE DEMING
5.A HG WELLS
6. A. HITCH HIKING
7. D. PHILIP B CROSBY
9. D. PARTS PRODUCED
15.B. LEAN
18. A. SHEWHART
20. B. QUALITY
21. E. NO VARIATION
24. D. WHERE
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