The Accommodation Product

The Accommodation Product
Accommodation is the core product of a hotel and is always one of the largest revenue sources in a hotel operation.
Accommodation products refer to rooms and other related products or services that hotel guests will consume during
their stays. Front line staff, especially receptionists and reservation staff, should be equipped with product knowledge
which enables them to recommend or explain to their guests what is being offered by the hotel. Some basic concepts
about the accommodation products, including bed types, room types and room rates are described in this section.
Types of Room
Room types of hotels can be numerous which vary in their grading, features and functions. Receptionists and reservation
staff should be familiar with all different room types and their characteristics so that a perfect guest-to-room fit can be
achieved.
Differences in Room Grading

Standard
 Average,
 e.g. garden view, car park view
 Basic setting, e.g. pine furniture, bed with blanket only, disposable paper slippers, etc.
Superior
 Superior, e.g. city view, sea view

 Upscale setting, e.g. rosewood furniture, bed with comforter, cloth slippers, etc.
 e.g. complementary newspaper, complementary breakfast, etc.
Deluxe
 Magnificent, e.g. sea view at high floor, attraction view

 Grand setting, e.g. antique furniture, bed with feather comforter, leather slippers, etc.
 e.g. free access to executive lounge and its services, express check-in, welcome drinks, complementary
breakfast, free in-room internet and wi-fi services, free limousine pick-up service from the airport, etc.
Common Types of Room
Single Room
A room that sleeps only one person and has been fitted with a single, double or queen-size bed.
Twin Room
A room that can accommodate two persons with two twin beds.
Double Room
A room that can accommodate two persons with a double or queen-size bed.
Double-Double Room
A room that can accommodate two to four persons with two twin, double or queen-size beds.
Triple Room
A room that can accommodate three persons and has been fitted with three twin beds, one double bed and one
twin bed or two double beds.
Hollywood Twin Room
A room that can accommodate two persons with two twin beds joined together by a common headboard.
Medium tariff and budget hotels tend to provide many of these room settings which cater both couples and parties in
two.
Studio / Murphy Room-
A room that is fitted with a sofa bed or a Murphy bed (i.e. a bed that folds out of a wall or closet) which can be
transformed from a bedroom in night time to a living room in day time.
Suite
A room with one or more bedrooms and a living space. The bedrooms might be singles, doubles or twin
doubles.
President Suite
The most expensive room provided by a hotel. Usually, only one president suite is available in one single hotel
property. Similar to the normal suites, a president suite always has one or more bedrooms and a living space with strong
emphasis on grand in-room decoration, high quality amenities and supplies, and tailor-made services (e.g. personal
butler during the stay).
Villa
A special form of accommodation which can be found in some resort hotels. It is a kind of stand-alone house
which gives extra privacy and space to hotel guests. A fully equipped villa contains not only bedrooms and a living room
but a private swimming pool, Jacuzzi and balcony. It is suitable for couples, families and large groups.
Accessible Room
This room type is mainly designed for disabled guests and it is required by law that hotels must provide certain
number of accessible rooms to avoid discrimination. The room setting of an accessible room is different from other
standard rooms for guests’ conveniences. Common features include safety bars and emergency buttons in the bedroom
and bathroom, touch floor lamps, fire alarm lights, and outward opening door for bathroom, etc. The rooms should
always be located at ground or at lower floors and should be near to the elevators for easier accessibility of disabled
guests. Besides, this room type is also suitable for seniors.
Balcony Room
A room with a balcony
Executive-Floored Room
A room located at the ‘executive floor’ which enables convenient access to the executive lounge. Besides, some
hotels also provide ‘female executive floors’ with their rooms assigned to female guests only due to safety and security
reasons.
Room for Extended Stay
This room type can be found in service apartments and hotels which target for long stay guests (e.g.
expatriates). Open kitchens or cooking equipment are usually available in the room. Some would also provide
housekeeping services (e.g once a week) in a regular basis.
Smoking / Non-Smoking Room
Many hotels provide both smoking and non-smoking rooms for their guests. In order to minimize the effects of
secondhand smoke exposure on non-smoking guests, some hotels group all smoking rooms in certain floors and
separate them from non-smoking rooms.
Adjacent Room
Rooms close by or across the corridor, but are not side by side.
Adjoining Room
Rooms that are side by side, but do not have a connecting door between them
Connecting Room
Two rooms that are side by side and have a connecting door between them.

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The Accommodation Product

Differences in Room Grading

 Superior, e.g. city view, sea view

 Magnificent, e.g. sea view at high floor, attraction view

Hollywood Twin Room

Studio / Murphy Room-

A room with a balcony

Room for Extended Stay

Smoking / Non-Smoking Room

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