Business

Exposure

ST MIRAS FOR GIRLS, PUNE

AFFILIATED TO SAVITRIBAI PHULE PUNE UNIVERSITY

1
NAME: Shruti Hargude
ROLL.NO: 22042
CLASS: SYBBA
SEAT.NO: B201029
SUBJECT: LEGAL ASPECTS IN HUMAN RESOURCE MANAGEMENT
SUBMITTED BY: SHRUTI SUBHASH HARGUDE.
SUBMITTED TO: ABHRADITA CHATTERJEE NAHVI.

Acknowledgement

2
I Shruti Hargude would like to thank Mrs. Rahul Ujagare senior manager at Hardcastle Pvt.
Ltd. for his cooperative behaviour and for responding in a proper manner.

And would also like to thank all the employees who have responded and filled the google
form provided for the employee survey.

I sincerely thank our professor Abhradita Chatterjee Nahvi for helping and guiding us in a
proper manner. And lastly would like to thank everyone involved in completing the project.

3
 INDEX
SR.NO PARTICULARS PAGE NO.

1. BUSINESS EXPOSURE 5

2. PART – A
 EPF
 AIM AND OBJECTIVES 6-13
 BRIEF HISTORY OF EPF
 EPF RULES FOR EMPLOYER
 BENEFITS OF EPF TO EMPLOYEES
3. PART – B

 DATA COLLECTION METHOD 14-36

[OUESTIONNAIRE]
 SURVEY OF EMPLOYEE WELFARE

4. PART – C

 HR POLICIES IN HARDCASTEL
 INTERVIEW WITH HR MANAGER OF
HARDCASTLE 37-45

5. ANNEXURE 46

6. CONCLUSION 47

7. BIBLOGRAPHY 48

INTRODUCTION TO BUSINESS

EXPOSURE
4
Business exposure is a subject for BBA in Human resource specialization.

Being able to manage things like dealing with different departments, getting the required
work done, and letting know maximum number of people about a particular business is
known as business exposure.

The more exposure a business has the more it will help to generate revenue from the existing
and new customers. Hence business exposure is considered as the most important step in the
world of marketing.

PART-A

Employee Provident Fund Organization, India.

5
The Employee Provident Fund (EPF) is a retirement benefit scheme in which employees of
an organisation contribute a small portion of their basic pay monthly. In the same line, the
employer also contributes a similar amount on their behalf towards the scheme.

When contributed together over a long period, the contribution grows and forms a
considerable corpus time of retirement. The corpus is generally used to fund the employee's
retirement. However, employees can choose to withdraw their EPF partially under certain
circumstances. Every employee is allotted a unique Universal Account Number by the
Employee Provident Fund Organisation The employee's EPF account is linked with the UAN
which is valid throughout the employee's life. Also, employees need not apply for the transfer
of their EPF accounts when switching between jobs.

Under the EPF Act, all organisations with more than 20 employees are required to register
with the EPFO. When an individual starts working in an establishment with more than 20
employees, both the individual, the employee, and the employer are required to contribute
12% of the basic pay to the EPF account. While the entire 12% of your basic pay is directed
towards your EPF account, such is not the case with the employer's contribution. Though the
employer matches your 12% contribution, only 3.67% of the contribution goes into your EPF
account. The remaining 8.33% of the employer's contribution is directed towards your
Employee's Pension Scheme. The government pools all such funds with the help of trusts
which, in turn, invests them in securities and generate an interest rate in the range of 8% p.a.
and 13% p.a. Your EPF account remains active as long as you are being paid by your
employer. Employees can update the new organisation with their EPF account details in the
event of a job change. This will ensure that contributions towards the EPF account continue
even after switching to another company or establishment

What is the rate of interest offered by the EPF Scheme? 

For the Financial year 2019-2020, the pre-fixed rate of interest offered by the  EPF scheme
is 8.55%. The interest amount accrued on the investments in a PF online account is tax-
free. Such interest is paid only on the operative PF accounts of employees who are yet to
retire. But the interest thus accrued on such accounts is taxed as per an EPF employee
member’s tax slab. It should also be noted that for the share contributed towards  employee
6
pension scheme does not accrue interest. However, members are entitled to receive a
pension out of this accumulated sum after they turn 58 years old.

What are the benefits of EPF India Scheme?

The employees’ provident fund scheme extends an array of benefits towards the EPF
employee members. It inculcates a sense of financial stability and security in them.
Here is a list of benefits that an EPF employee member can avail through the said scheme.
*Capital appreciation – The PF online scheme offers a pre-fixed interest on the deposit
held with the EPF India. Additionally, rewards extended at maturity further ensure growth
in the employees’ funds and accelerate capital appreciation.
*Corpus for Retirement – Around 8.33% of an employer’s contribution is directed
towards the Employee Pension Scheme. In the long run, the sum deposited towards
the employee provident fund helps to build a healthy retirement corpus. Such a corpus
would extend a sense of financial security and independence to them after retirement.
*Emergency Corpus – Uncertainties are a part of life. Therefore, being financially
prepared to face such unwarranted situations is the best an individual can do deal with
exigencies. An EPF fund acts as an emergency corpus when an individual requires
emergency funds.
*Tax-saving – Under Section 80C of the Indian Income Tax Act, en employee’s
contribution towards their PF account is deemed eligible for tax exemption. Moreover,
earnings generated through EPF scheme are exempted from taxes. Such exemption can be
availed up to a limit of Rs. 1.5 Lakh. The tax benefits applicable to the  Employees
Provident Fund scheme ensure higher earnings to the members. It further improves
savings and an individual’s purchasing power in the long-term.
*Easy premature withdrawal – Members of EPF India are entitled to avail benefits of
partial withdrawal. Individuals can withdraw funds from their PF account to meet their
specific requirements like pursuing higher education, constructing a house, bearing
wedding expenses or for availing medical treatment.

Aims and objective

7
* Every employee with a salary above Rs. 15,000 must-have their EPF account.

*To make sure every organization follows the rules and regulations of EPFO regularly.

*To make online services reliable and make changes for the betterment of all facility

provided by EPFO.

*All the accounts can be accessed easily by all EPF members.

*Help in final settlement from 20 days to 3 days.

*Compliance must be easily promoted.

8
 Brief history of EPF act 1952

The first Provident Fund Act passed in 1925 for the regulating the provident fund of some
private concerns was limited in scope. It was relating to only Government, Railways and
Local authorities and certain other provident funds. Until Chapter IX-A WAS Introduced into
the Indian Income Tax Act of 1922, there was practically no law governing provident funds
in private. The said chapter provided for recognition of provident funds by the commissioner
of Income Tax so that the employees could claim deductions for income-tax purposes The
Employees’ Provident Funds Ordinance, 1951 was promulgated by the President of India
under the Constitution in November, 1951. The Ordinance was replaced by the Employees’
Provident Funds and Miscellaneous Provisions Act, 1952. This Act came into effect on 4th
March, 1952. The provisions of the Act extend to whole of India. This Act is known as social
security legislation of India. The Act was amended in several time.

The employees provident fund act came into existence with the promulgation of the
employee provident fund ordinance on the 15th November 1951. It was replaced by
employee’s provident fund act ,1952. The employees provident fund bill was introduced in
the parliament as bill number 15 of the year 1952 as the bill to provide for the institution of
provident fund for employees in the factories and other establishments. The act is now
referred as the employees provident fund and miscellaneous provisions act, 1952 which
extends to the whole of India. The act and schemes framed there under are administered by a
tripartite board known as central board of trustees Employees provident fund consisting of
representatives of government and employers and employees. The central board of trustees
administers a contributory provident fund, pension scheme and an insurance scheme for the
workforce engaged in the organised sector in India. The board is assisted by the employees
PF organization consisting of offices at 135 locations at the country. The organization has a
well - equipped training setup where the officers and employees of the organization as well as
representatives of the employees attend sessions for the training and seminars. the employee
provident fund organization is under the administrative control of ministry of labour and
employment government of India.

9
 EPF RULES FOR THE EMPLOYER

The employer must obtain the registration within 1 month of attaining the strength, failing
which penalties will be applicable. A registered establishment continues to be under the
purview of the Act even if the employee strength falls below the required minimum.

Central Government may apply the provisions to any establishment employing less than 20
employees after giving not less than two months’ notice for compulsory registration. Where
the employer and majority of employees have agreed that the provisions of this act should be
made applicable to the establishment, they may themselves apply to the Central Provident
Fund Commissioner. The Central PF Commissioner may apply the provisions of this Act to
that establishment after passing the notification in the Official Gazette from the date of such
agreement or from any subsequent date specified in the agreement. Some establishments
having less than 20 employees would also be required to obtain PF registration but that is
voluntary registration. The employer must register the registration online with all the
necessary required document.

 The establishment details to be provided are the Name of the establishment, Address,
Incorporation Date, PAN and Type of establishment. If the establishment is a factory
then the details to be provided are the Factory License Number, Date of License and
Place of issue of License. If the establishment is registered under Startup India, then
the Startup India registration details are to be provided.

The employer must provide email id and mobile number of the authorised person. Employers
must provide details of the contact person like a manager. The details required are: Name,
Date of Birth, Gender PAN, Designation date of joining and address details. The identifiers
are the license information that the employer needs to provide. The employment details
required to be provided are the Employee strength, Gender, Type of activities, Wages above
limit and Total wages. Branch details such as name/premise number, LIN (Labour
Identification Number) and address. The employer needs to enter the NIC Code (National

10
Industrial Classification) and select the nature of business and the activities included from the
drop down lists available.

Documents Required For EPF Registration

 PAN Card of the Proprietor/Partner/Director.

 Proof of address such as the Electricity Bill or Water Bill or Telephone Bill of the
Registered Office (not older than 2 months).

 Aadhar Card of Proprietor/Partner/Director.

 Shop and establishment Certificate/GST Certificate/ any License issued by the

government for the establishment.

 Digital Signature of the Proprietor/Partner/Director.

 Cancelled Cheque or Bank Statement of Entity.

 Hired/Rented/Leased Agreement, if any.

 License Proof issued by the Identifier/Licensing Authority.

11
 BENFITS OF EPF TO THE EMPLOYEES

1. After Death Benefits: You can nominate anyone for your Employee provident fund
account. Although this is the most basic feature of EPF, but not many people know
that you can nominate any family member. This family member can then claim this
account in case of death of the account holder.
2. You can receive pension on EPF account. Small portion of EPF money gets deposited
in your pension account. But there are certain terms and conditions through which you
can become rightful owner of the pension after certain period of time. For getting the
pension amount you need to be aged 58 and your tenure should be minimum 10 years.
If you have worked in more than one company then your PF should have been
transferred. If you have claimed for the pension amount before 10 years then you
won’t be eligible to receive the pension. To know your current EPF balance you can
use option of EPF e-passbook.
3. No interest on pension part: You don’t get any interest on the pension part of EPF
which gets deducted from your salary every month. Instead you get interest only on
the EPF excluding the pension part. Most of the people think that interest is earned on
the full EPF amount which is incorrect.
4. There is a possibility that you won’t get 100% of EPF amount: Imagine that your total
EPF amount is 4,00,000 out of which 3,00,000 goes into EPF and the remaining
5. 1,00,000 goes into pension account. Now if you change your job in the sixth year, so
do you think you’ll get INR 4, 00, 000? Answer is NO. This is due to the fact that the
rules and regulations of pension account is different although you’ll get the 100% of
your EPF amount.
6. It’s illegal to withdraw EPF amount after job change: Most of the people think that
after changing the job you can withdraw the EPF amount. But according the EPF rule,
this is illegal. Withdrawing EPF amount is applicable only when you are jobless for
over two months. Best option is to transfer your EPF amount to the new company
instead of withdrawing it.
12
7. EPF includes life insurance: Most of the people are unaware of small life insurance
covered under EPF. This helps when the employer doesn’t provide group health
insurance policy. This is known as employee deposit liquid insurance. Also read about
group and individual health insurance policy.
8. You can withdraw EPF before the tenure by providing a strong and valid reason. For
example you can withdraw small amount for kids’ education or their marriage,
medical treatment for your family member, paying the home loan, maintenance of
house.

13
 PART-B

Conduct a survey by drafting a questionnaire in google forms

Questionnaire method of data collection is conducted for this project.

Data Collection through Questionnaire

This method of data collection is quite popular, particularly in case of big enquiries. It is
being adopted by private individuals, research workers, private and public organisations and
even by governments. In this method a questionnaire is sent (usually by post) to the persons
concerned with a request to answer the questions and return the questionnaire. A
questionnaire consists of a number of questions printed or typed in a definite order on a form
or set of forms. The questionnaire is mailed to respondents who are expected to read and
understand the questions and write down the reply in the space meant for the purpose in the
questionnaire itself. The respondents have to answer the questions on their own.
The method of collecting data by mailing the questionnaires to respondents is most
extensively employed in various economic and business surveys. The merits claimed on
behalf of this method are as follows:

1. There is low cost even when the universe is large and is widely spread
geographically.

2. It is free from the bias of the interviewer; answers are in respondents’ own words.

14
 3. Respondents have adequate time to give well thought out answers.

4. Respondents, who are not easily approachable, can also be reached conveniently.
5. Large samples can be made use of and thus the results can be made more
dependable and reliable.

Q 1 For how many years are you working for the organization?

1] 5-6 YEARS

2] 5-10 YEARS

3] 10-15 YEARS

4] MORE THAN 15 YEARS

15
 20
1.2

75

5-6 years 5-10 years 10-15 years more than 15

INTERPRETATION:

*Out of 20 employees 15 have worked 5-6 years in the particular organization.

*And 4 employees have worked for 5-10 years.

*And only 1 has worked more than 15 years.

Q2 How is the working environment of the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD
16
 VERY BAD

VERY GOOD

GOOD

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

*Out of 20 employees 8 have responded as very good for the working environment of the
organization they are working in.
*And the rest 12 have responded as good for the working environment in their organization.

Q 3 Does the organization provides maternity leave to the female employee?

1] YES

2] NO

17
 1.2

100

YES NO

INTERPRETATION:

* All the 20 employees have responded as yes to the question this concludes that all the
organizations in which the 20 employees are working are provided with the facility of
maternity leave to the female employees.

Q 4 How would you rate the sitting arrangements provided by the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD

18
 6
1.2

14

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

*Out of 20 employees 6 has responded for very good sitting arrangements.

*And all the rest 16 has responded for good sitting arrangements.

Q5] Rate the overtime allowance offered by the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD

19
 4 1.2
7

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

*For the overtime allowance offered 7 out of 20 have responded for very good overtime
allowance.

* 8 have responded as good and 3 for bad and only 1 for very bad.

Q 6 Are you provided with fair and regular increments?

1] YES

2] NO

3] MAYBE

20
 1.4
1.2

10

YES NO MAYBE

INTERPRETATION:

*Out of the 20 employees 10 of them have responded as yes means they are satisfied with
their increments.

* 7 have responded as no means they are not satisfied with the rate of increment provided by
their organization.

*And 3 have responded as maybe they are actually not sure whether they are satisfied or not.

Q 7 Rate the restroom and lunchroom facility provided by the organization?

1] VERY GOOD

2] GOOD

3] BAD

21
4] VERY BAD

1
1.2 7

12

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

*Out of 20 employees 7 has responded as very good.

*12 employee has responded as good and only one out of 20 employees have responded as
bad for the restroom and lunchroom facility provided by their organization.

Q 8 Does working in the organization gives you the feeling of security?

1] YES

2] NO

22
 YES NO

INTERPRETATION:

*Out of 20 employees all the 20 have responded as yes which means that all the 20
employees feel secure while working for the organization.

Q 9 Rate the canteen services provided by the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD

23
 3 5
1.2

12

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

* Out of all 20 employees only 5 have rated the canteen services provided by their
organization as very good.

* 12 have rated their canteen services provided by their organization as good.

* And the remaining 3 have rated the canteen services provided by the organization as bad
and are not satisfied by the canteen service.

Q 10 How would you rate the working hours of the organization?

1] VERY GOOD

2] GOOD

24
3] BAD

4] VERY BAD
3
1.2

17

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

* Only 3 out 20 employees have rated the working hours of their organization as very good.

* And all the remaining 17 have rated the working hours of the organization as good.

Q 11 How would you rate the medical facilities and benefits provided by the organization?

1] VERY GOOD

25
2] GOOD

3] BAD

4] VERY BAD
2
1.2

10

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

* Out of 20 employees 10 have rated the medical facilities and benefits provided by their
organization as very good.

* 8 have rated the medical facilities as good.

* And only 2 have rated the medical facilities and benefits provided by their organization as
bad.

Q 12 Rate the uniform facility provided by the organization?

26
1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD
1 6
1.2

13

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

* Only 6 out of 20 employees have rated their uniform facility provided by their organization
as very good.

*And 13 employees have rated the uniform facility as good.

* Only1 employee have rated the uniform facility as bad.

27
Q 13 Rate the transport facility provided by the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD
2 4
1.2

14

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

* Only 4 out of 20 employees have rated the transport facility provided by their organization
as very good.

* And 14 out of 20 employees have rated the transport facility as good.

* Only 2 out of 20 employees have rated the transport facility provided by their organization
as bad.

28
Q 14 How would you rate the hygienic conditions of the working place?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD

1.2
5

15

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

29
* Out of 20 employees 15 have rated their workplace hygiene as very good.

* The rest 5 have rated it as good.

* And none out of 20 employees have rated as bad or very bad.

Q 15 Rate the drinking water facility provided by the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD

1
1.2

15

VERY GOOD GOOD BAD VERY BAD

30
INTERPRETATION:

* Out of 20 employees 15 have rated the drinking water facility provided by their
organization as very good that means its satisfying.

* 4 employees have rated the drinking water facility as good.

* And only 1 employee has rated the drinking water facility provided by the organization as
bad and not satisfying.

Q 16 Does the organization provides any type of loan facility to the employees?

1] YES

2] NO

31
 1.2

10

10

YES NO

INTREPERTATION:

* Out of 20 employees 10 have responded to this question as yes.

* And the remaining 10 have responded as no.

Q 17 Does the organization provides equal remuneration to both male and female emplotees?

1] YES

2] NO

32
 3.2

18

YES NO

INTERPRETATION:

* Out of 20 employees 18 have answered as yes to this question.

* And only 2 employees have responded as no to this question.

Q 18 Does the organization provides training facility to the newly joined employees?

1] YES

2] NO

33
 3.2

19

YES NO

INTERPRETATION:

* Out of 20 employees 19 have responded as yes to the question.

* And only 1 employee out of 20 has responded as no to this question.

Q 19 Rate the first aid facility provided by the organization?

1] VERY GOOD

2] GOOD

3] BAD

4] VERY BAD

34
 1.2

10

10

VERY GOOD GOOD BAD VERY BAD

INTERPRETATION:

* Out of 20 employees 10 have rated the first aid facility as very good.

* And the rest remaining have rated it as good.

* None out of 20 employees have rated the first aid facility as bad or very bad.

Q 20 Rate the overall employee welfare satisfaction of the organization?

1] VERY GOOD

2] GOOD

35
3] BAD

4] VERY BAD

1.2 7

13

VERY GOOD GOOD BAD VERY BAD

INTERORETATION:

* Out of 20 employee 7 have rated the overall employee welfare satisfaction provided by
their organization as very good.

* And the remaining 13 have rated the employee welfare satisfaction provided by their
organization as good.

* None out of 20 employees have rated the employee welfare satisfaction provided by their
company as bad or very bad.

36
 PART-C

HR Polices followed at Hardcastle Restaurants Private Limited.

Hardcastle Restaurants Pvt Ltd. (HRPL). owns & operates McDonald’s restaurants across
West and South India. It has a Master Franchisee relationship with McDonald’s Corporation.

HUMAN RESOURCE MANAGEMENT

 The human resource department at McDonalds is working as a separate

department and holds an important place in almost all major operations of the
organization.
 All managers therefore take on human resource responsibilities.

37
  Employees are the most important resource in McDonald’s, particularly in
creating a competitive edge.

HR PLANNING

 HR planning’s purpose is to determine what HRM requirements exist for

current and future supplies and demands of workers.
 To realize the McDonald’s service the organization believes in strengthening
their team and ensures to deliver the right skills, and knowledge to the right
person for getting the right job done.

JOB ANALYSIS

 In McDonald’s job analysis done in order to employee new people every year.
 Helps the management to have a better understanding of the jobs.
 In McDonald’s they have predetermined standards on which employees are
awarded on the basis of their skills, knowledge and experience.

38
RECRUITMENT, SELECTION AND RETENTION

For McDonald’s, people are its most important asset. This is because customer satisfaction
begins with the attitudes and abilities of employees and effective workers are the best route to
success.

PERFORMANCE APPRAISAL AND INCENTIVES SYSTEM OF McDONALD’s

 McDonald’s conducts performance review semi-annually.

 Some standards are made and defined according to which the employee have to
perform.
 Then after 6 months all the employee are evaluated that whatever they come up to
standards or not.
 If an employee does not perform well then feedback is provided to them so they can
improve.
 There are four levels to evaluate the performance of employees: outstanding,
excellent, good, need improvement.

INCENTIVES
Incentives in McDonald’s are given to employees on the basis of performance.
Types of incentives:
 Cash Based
 Attendance allowance
 Annual allowance
 Medical allowance
 Leave fair assistance

39
  Non- Cash Based

 Crew of the year

 Crew of the month
 Branch of the year
 Access to gift certificates
 Free food

REWARDS:

The rewards are given on the basis of the performance there is arise of 10% in salary

and if performance is also counted then 20% increment given at any time of the year.

MAJOR FINDINGS:

 At McDonalds, the corporate culture and management system are strictly imposed,
detailed operating manuals followed to the letter and an extensive field organization
checks on each store to enforce standards.

 The organisational development focused upon generating revenues from the existing
operations.

 The biggest change is the expansion in the menus based upon the product
development strategy, and market expansion strategy.

40
 They give different trainings to their employees/managers to work in more productive
way and to achieve the goals of their organization.

 The domestic growth has slowed as a result of market saturation but McDonald’s
global food service business delivered good results, and was possible only due to
expansion and positive comparable sales.

 McDonald’s develop a deep connection between connection between McDonald’s and

the local communities in which it operates.

 McDonald’s believes that the success of the restaurants and the company is achieved
through the people it employs.

 The company aims to recruit the best people, to retain them by offering ongoing
training relevant to their position and to promote them when they are ready.

41
 INTERVIEW WITH MANAGER OF HARDCASTLE

Name of HR manager: Rahul Ujagare

Q 1] Name of the organization you are working.

ANS: Hardcastle Restaurant Pvt. Ltd.

Q 2] How many years of experience do you own working in this field?

ANS: 8 Years

Q 3] Do you have any experience with recruitments activities?

ANS: Yes

In human resource management, “recruitment” is the process of finding and hiring the best
and most qualified candidate for a job opening, in a timely and cost-effective manner. It can
also be defined as the “process of searching for prospective employees and stimulating and
encouraging them to apply for jobs in an organization”.

Q 4] Do you have experience in delivering workshops or presentations?

ANS: Yes

42
The type of training and development new employees require depends on their experience.
For example, if they are freshers, managers might need to arrange for skill-development
training programs to ensure their work meets the industry standards.

Q 5] Do the company offers life insurance to the employee?

ANS: Yes

Employees are the asset of the organization. Unless they are safe and healthy, they won’t be
able to give their best to the company. Thus, HR managers need to ensure the health and
safety of employees. 

Q 6] Rate the medical facilities that the company offers to the employees?

ANS: Very good

Facilities like housing schemes, medical benefits, and education and recreation facilities for
workers’ families help in raising their standards of living. This makes workers to pay more
attention towards work and thus increases their productivity.

Q 7] Does your organization operates in a social and responsible manner?

ANS: The term social responsibility means different things to different people. Generally,
corporate social responsibility is the obligation to take action that protects and improves the
welfare of society as a whole, as well as supports organizational interests. According to the
concept of corporate social responsibility, a manager must strive to achieve both
organizational and societal goals.

43
Q 8] What are the probable number of employees indulge in the company daily?

ANS: 20-30

Q 9] How is your company’s workplace environment?

ANS: Excellent

It is essential for HR managers to design workplace policies to reduce conflicts, legal issues,
and improve employee productivity. These policies are designed in a way that protects the
interests of both the employees and employers alike. 

Q 10] How would you rate yourself on a scale of 1 to 5?

ANS: 5

Q 11] How would rate the performance of your staff?

ANS: Excellent.

The way you help employees improve their performance depends on the available resources.
For instance, if you have a high budget, you can arrange trainers to personally analyze and
train them to achieve better results. If not, you can enroll them to attend conferences,
webinars, online courses, etc.

Q 12] Are you satisfied with the salary of your position?

44
ANS: Yes

Q 13] How would you describe the company’s culture in one word?

ANS: Flexible

As an HR manager, it is your responsibility to shape and maintain organizational culture. It is

essential to create a positive impression of the company from day one, so the new employees
know what to expect. 

Besides, a person’s performance depends largely on the environment he is working in.

Therefore, you need to achieve certain level of comfort to eliminate any stressful atmosphere
that might affect employees’ performance.

Q 14] Rate the canteen services provided by the company to the employees?

ANS: Excellent

Q 15] Are the employees of the organization registered with any labour/employee union?

ANS: Yes

HR managers are responsible for creating and managing a strong team. Whether it is human
resource planning, job analysis, hiring the right talent, or resolving conflicts within the
organization, it’s the HR manager who handles these tasks. 

 Q 16] Are the employees of the organization offered by any type of retirement plans?

45
ANS: No

CONCLUSION:

PART A: Employee Provident fund or EPF is generally the first Investment that someone
does after entering in the working life. It’s a mandatory savings generating safe and fixed rate
of return. This is one of the best tools to accumulate towards old age.

PART B: Twenty questions were drafted on the topic employee welfare and a survey was
conducted with the help of google forms. Based on the study of employee welfare facilities
the employees of the companies are satisfied with the overall facilities and benefits provided
by the organization.

PART C: Interview of the HR manager at hardcastle restaurants pvt. Ltd was taken through
google forms. Human resource plays an important role in any organization, employees
welfare facilities are concern to this department, if the employee are happy with welfare
facilities then only the productivity of that organization can be increased and developed.
Hence human resource policies plays a big role in the overall development of the
organization.

46
 ANNEXURE

RESPONSE OF EMPLOYEES:

Timest amp 1. From how many years are

2. How is the working envir 3. Does the org
9/ 14/ 2021 20:22:57 More t han 15 years Good Yes
9/ 14/ 2021 20:30:25 5 - 6 Years Very good Yes
9/ 14/ 2021 21:30:08 5 - 6 Years Good Yes
9/ 14/ 2021 21:36:01 5 - 6 Years Good Yes
9/ 14/ 2021 23:19:29 5 - 6 Years Very good Yes
9/ 15/ 2021 8:49:07 5 - 6 Years Very good Yes
9/ 15/ 2021 11:51:20 5 - 6 Years Very good Yes
9/ 16/ 2021 0:23:06 5 - 6 Years Very good Yes
9/ 16/ 2021 10:21:19 5 - 6 Years Good Yes
9/ 16/ 2021 20:31:18 5 - 6 Years Good Yes
9/ 16/ 2021 20:36:28 5 - 6 Years Very good Yes
9/ 16/ 2021 20:40:43 5 - 6 Years Very good Yes
9/ 16/ 2021 23:44:35 5 - 6 Years Good Yes
9/ 17/ 2021 10:33:48 5 - 6 Years Very good Yes
9/ 22/ 2021 21:35:29 5 - 6 Years Good Yes
9/ 23/ 2021 13:43:25 5 - 10 Years Good Yes
9/ 23/ 2021 13:47:19 5 - 10 Years Good Yes
9/ 23/ 2021 14:37:26 5 - 6 Years Good Yes
9/ 23/ 2021 14:48:39 5 - 10 Years Good Yes
9/ 24/ 2021 17:39:19 5 - 10 Years Good Yes

47
 BIBLOGRAPHY

https://www.epfindia.gov.in/site_en/index.php

http://www.mcdonaldsindia.com/m/our_story.html

Industrial Relations and Labour Laws

Author: A M Sarma

Research Methodology

C R Kothari

48
49
50