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Citizen's Charter (2020 1st Edition) - BAI

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BUREAU OF ANIMAL INDUSTRY

GaBAI sa Pag-unlad ng Paghahayupan

CITIZEN’S CHARTER
HANDBOOK
1st Edition 2020
CITIZEN’S CHARTER 1ST EDITION 2020

BUREAU OF ANIMAL INDUSTRY

CITIZEN’S CHARTER
2020 (1ST Edition)

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CITIZEN’S CHARTER 1ST EDITION 2020

AGENCY BRIEF
The Bureau of Animal Industry (BAI), attached to the Department of Agriculture (DA), was created in 1930 by virtue of Act 3639 to
investigate, study and report the cause of dangerous communicable diseases and the means of prevention, and in general to promote
the development of the livestock industry. Moreover, the powers, functions and duties of then Bureau of Agriculture concerning domestic
animals and animal diseases were transferred to and vested in BAI as enshrined in Section 5 of Act 3639.

Started as a line Bureau, the BAI was relegated to a staff agency under the DA through the Executive Order (EO) 292 or the
Administrative Code of 1987.Since then, succeeding laws were passed to reaffirm the mandates of the previous laws which support the
BAI's functions. These include: RA 1071 of 1954; Republic Act (RA) 8485 or the Animal Welfare Act; RA 9482 (Anti-Rabies Act of 2007);
RA 10611 also known as the Food Safety Act; RA 10068 or the Organic Agriculture Act of 2010 and the EO 366 series of 2004
(Rationalization Plan).

BAI works under 3 main functions. These are Regulatory, Research and Development, and Information, Education and Communication.
Committed to perform these functions, BAI consists of five divisions in its central office namely: Animal Feeds, Veterinary Drugs and
Biologics Control Division (AFVDBCD); Animal Health and Welfare Division (AHWD); Livestock Research and Development Division
(LRDD); National Veterinary Quarantine Services Division (NVQSD) and Veterinary Laboratory Division (VLD).

Aside from the five divisions, BAI extends its mandates through the research development centers located at different parts of the country.
These include: National Swine and Poultry Research and Development Center (NSPRDC) located in Tiaong, Quezon; National Beef
Cattle Research and Development Center in Busuanga, Palawan, General Tinio, Nueva Ecija, and in Malaybalay, Bukidnon; National
Feed Resources Research and Development Center in Milagros, Masbate and National Small Ruminants Research and Development
Center in Bagalupa Zamboanga del Sur.

In addition, BAI also has veterinary quarantine stations positioned at international and local airports and seaports nationwide to regulate
inbound and outbound transfer of livestock animals and livestock products as well as to ensure that no exotic diseases can enter the
country.

With these divisions, research and development centers as well as veterinary quarantine stations, BAI has been continuously committing
to give its best to achieve its vision of “a premier agency for a vibrant and competitive animal industry towards food security by 2020.”

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CITIZEN’S CHARTER 1ST EDITION 2020

I. Mandates
ACT 3639 - Creation of Bureau of Animal Industry of 1929
The BAI was created on January 1, 1930 pursuant to Act 3639 to investigate, study and report the cause of dangerous
communicable diseases and the means of prevention, and in general, to promote the development of the livestock industries.

Republic Act 1556- Livestock and Poultry Feeds Act of 1956


Regulates and controls the manufacture, importation, labelling, advertising and sale of livestock and poultry feeds.

Presidential Decree 34 of 1972


Regulates the granting of tax-free importation of breeder animals.

Executive Order 292- Administrative Code of 1987


Defined the staff function of BAI to:
• Formulate programs for the prevention control and eradication of animal diseases and for the development and
expansion of the livestock and poultry industries to meet the growing requirement of the growing populace;
• Recommend specific policies and procedures governing the flow of livestock product through the various stages of
marketing as well as the proper preservation and inspection of such products;
• Coordinate and monitor the activities and projects relating to livestock and allied industries;
• Prescribe standards for quality in the manufacture importation, labeling, advertising, distribution and sale of livestock,
poultry and allied industries; and
• Recommend plans and programs, policies and regulations to the Secretary of Agriculture and provide technical
assistance in the implementation of the same.

Executive Order 116, S. 1987


Mandated the BAI to promote agricultural development by providing the policy framework, public investments and support
services needed for domestic and export-oriented business enterprises.

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CITIZEN’S CHARTER 1ST EDITION 2020

Republic Act 8435 - Agriculture and Fisheries Modernization Act (AFMA) of 1997
Modernized the agriculture and fisheries sectors of the country in order to enhance their profitability and prepare the said
sectors for the challenges of globalization through an adequate, focused and rational delivery of necessary support services.

Executive Order No. 296 of 2000


Integrating the Personnel, Programs and Resources of the National Stud Farm with other Units/Agencies

Executive Order 338, S. 2001


Restructured the DA to align its offices and units in implementing its mandates consistent with the AFMA

Executive Order 366, S. 2004


Directing a strategic review of the operations and organizations of the executive branch and providing options and incentive
for government employees who may be affected by the rationalization of functions and agencies of the Executive Branch.

Republic Act 9482 – The Anti Rabies Act of 2007


Tasked the BAI in leading the control and eradication of animal and human rabies.

Republic Act 9729- Climate Change Act of 2009


Mainstreams climate change into government policy formulations.

Republic Act 10068 – Organic Agriculture Act of 2010


The BAI was mandated to promote, propagate, further develop and implement the practice of organic livestock in the country.

Republic Act 10611- Food Safety Act of 2013


Specifically tasked the BAI to undertake specific responsibility for food derived from animals including eggs and honey
production.

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CITIZEN’S CHARTER 1ST EDITION 2020

Joint DOH and DA Administrative Oder NO. 2013-0026, s.2013


Tasked the BAI to regulate the registration of veterinary drugs and products, licensing of veterinary establishments, monitoring
of veterinary drugs and products and establishments; Ordered BAI to issue import permits for veterinary products.

Republic Act 8485 – Animal Welfare Act of 1998 as Amended by RA 10631 of 2013
Promotion of animal welfare in the Philippines.

II. Vision
A premier agency for a vibrant and competitive animal industry towards food security.

III. Mission
To make the animal industry productive and profitable under a sustainable environment through sound policies, programs,
research and services on animal production, post-harvest, health and welfare

IV. Core Values


Proactive. We have initiative.
Integrity. We do what we say and what is legal.
Excellence. We commit to give the best in our work and satisfy our client.
Collaboration. We work together.
Accountability. We take responsibility of our actions.

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CITIZEN’S CHARTER 1ST EDITION 2020

LIST OF SERVICES
Bureau of Animal Industry (BAI) Central Office

External Services- Regulatory

Animal Health and Welfare Division (AHWD)

1. Accreditation of Animal Show Veterinarians


2. Animal Research Permit
3. Animal Show Permit
4. Registration of Animal Facilities
5. Registration of Animal Show Organizer
6. Swine Breeder Farm Accreditation Program (SBFAP)
7. Small Ruminant Breeder Farms Accreditation Program (SRBFAP)
8. Gamefowl Breeder Farm
9. Beef Cattle Breeder Farms Accreditation Program (BCBFAP)
10. Accreditation of Pigeon Association
11. Accreditation of Poultry Farm
12. Accreditation of Poultry Hatchery Facilities
13. GAHP Certification Program
14. Licensing of Livestock, Poultry and By-products Handlers License
15. Registration of Land Transport Carriers
16. Requested of Vaccines, Biologics, Drugs and Supplies including
17. IEC Materials

Animal Feeds, Veterinary Drugs, and Biologics Control Division (AFVDBCD)

1. Issuance of Certificate of Feed Product Registration (CFPR- Feeds)


2. Issuance of Certificate of Product Registration (CPR- VDAP)

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CITIZEN’S CHARTER 1ST EDITION 2020

3. Issuance of Certificate of Special and Regular Veterinary Biological Product Registration (VBPR)
4. Issuance of License-To- Operate (LTO) Feed Establishment
5. Issuance of License-To- Operate (LTO) Veterionary Drugs and Product Establishment
6. Issuance of LTO – Veterinary Biological Product Establishment
7. Issuance of Brand Name Clearance (BNC)
8. Electronic Issuance of Sanitary/ Phytosanitary Import Clearance (SPS IC)
9. Issuance of Export Commodity Clearance (ECC)
10. Accreditation of Foreign Rendering Plant

National Veterinary Quarantine Services Division (NVQSD)

1. Accreditation of commercial importers/exporters of live animals, animal products and by-products (except frozen
meat)
2. Online Issuance of SPS Import Clearance for animal products and by-products
3. Online Issuance of SPS Import Clearance for live animals (except dogs and cats)
4. Issuance of Veterinary Health Certificate/International Veterinary Certificate for the export of live animals (except
dogs and cats)
5. Issuance of Veterinary Health Certificate/International Veterinary Certificate for the export of animal products
(Fully Processed Products including Canned Goods and Frozen Poultry)
6. Issuance of Commodity Clearance Certificate
7. Issuance of Veterinary Health Certificate/International Veterinary Certificate for the export of Dogs and Cats
8. Issuance of local Shipping Permit for live animals, animal products and by-products

Veterinary Laboratory Division (VLD)


1. Animal Disease Diagnostic Services
2. Official Accreditation of Diagnostic Laboratories
3. Chemical Feed Analysis and Veterinary Drug Assay Services

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CITIZEN’S CHARTER 1ST EDITION 2020

External Services- Production Support

Livestock Research and Development Division (LRDD)

1. Acceptance of Practicum Students in Meat Processing


2. Plant Visit
3. On-The-Job Training at Slaughterhouse or Meat Processing Plant
4. Meat Processing Demonstration
5. Regular Training Courses
6. Tailor Made Training \
7. Technical Advisory Services
8. Serves as resource speaker in seminars/trainings
9. Providing technical advice on livestock production (walk-in)
10. Technical farm visit for advice on livestock production
11. Availing Biogas Technology Demonstration Unit (Collaborative Project)
12. Availing Biogas Technology Demonstration Unit (Single Project)

Farm Operations Group (FOG)


1. Animal Loan under the National Genetic Resource Improvement Program (NGRIP)
Male Breeder Loan (MBLP), Multiplier Farm Network (MFN)
2. Pasture Seeds/ Seedling Distribution
3. Liquid Nitrogen (LN2) Distribution-Unified National Artificial Insemination Program (UNAIP) and Genetic
Improvement Program (GIP)
4. Bull Semen Distribution-Unified National Artificial Insemination Program (UNAIP) and Genetic Improvement
Program (GIP)
5. Issuance of Pedigree Certificates under the National Ruminant Registry (NRR)
6. Technology Generation through Research and Development for Swine and Poultry- Provide quality breeder
animals and other products (Eggs)
7. Liquid Nitrogen (LN2) Sales and Distribution-Unified National Artificial Insemination Program (UNAIP)
8. Frozen Semen Distribution and Release for the Unified National Artificial Insemination Program (UNAIP)

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CITIZEN’S CHARTER 1ST EDITION 2020

Administrative Services

Accounting Section

1. Processing of Disbursement Vouchers (DV)


2. Processing of Purchase Order (PO), Contract of Service (COS) and Memorandum of Agreement (MOA)
3. Processing of Disbursement Vouchers (DV)- Payroll-Salaries
4. Processing of Taxation/Remittances
5. Processing of Order of Payment

Property Unit

1. Recording of Receipt, Inspection and Acceptance of Goods and Property, Plant and Equipment (PPE)

Personnel Section

1. Issuance of Certification
2. Issuance of Service Record
3. Processing of Travel Order Request
4. Processing of Application for Leave
Cashier Unit

1. Collecting and Reporting of Payments/ Fees


2. Processing of Salaries/ Allowances & Other Benefits
3. Processing of Disbursement Voucher through LDDAP-ADA/Checks and Releasing of checks

Procurement Management Section


1. Procurement System Procedure For Goods, Services, Equipment And Infrastructure

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CITIZEN’S CHARTER 1ST EDITION 2020

EXTERNAL SERVICES

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CITIZEN’S CHARTER 1ST EDITION 2020

Animal Health and Welfare Division (AHWD)


External Services- Regulatory

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CITIZEN’S CHARTER 1ST EDITION 2020

1. ACCREDITATION OF ANIMAL SHOW VETERINARIAN


Registration of Animal Show Veterinarians in compliance with R.A. 8485 as amended by R.A. 10631 (Animal Welfare Act)

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Licensed Veterinarians
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1x1 ID Picture (2 pcs) c/o Applicant

2. Photocopy of PRC ID and PTR c/o Applicant

3. Animal Show Veterinarian Examination Result c/o Applicant


4. Filled up Application Form No. 2 AHWD

FEES TO PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
BE PAID TIME
1. Fill up Application Form No. 2 and 1. Evaluate filled up None 30 minutes Animal Health & Welfare Division
have it notarized with affixed Application Form (AHWD) Staff
documentary stamp
2. Submit duly filled up application 2. Receive and record None 5 minutes AHWD Staff
form and required documents filled-up application form
and attached documentary
requirements
3. Take animal show veterinarian 3.1 Check animal show None 20 minutes AHWD Staff
examination veterinarian examination
result
3.2 Prepare Certificate of None 10 minutes AHWD Staff
Accreditation

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CITIZEN’S CHARTER 1ST EDITION 2020

3.3 Recommending None 5 minutes Animal Welfare Focal Person/


Approval of Certificate AFRS Section Head
3.4 Approval of Certificate None 10 minutes Division Chief/ Officer-in-Charge

4. Secure Order of Payment 4. Prepare Order of Accreditatio 5 minutes Accounting Staff


Payment n Fee -PHP
100.00/year

5. Pay corresponding Fee and get 5. Issue Official Receipt None 5 minutes Cashier Staff
Official Receipt
6. Present Official Receipt and 6. Release Certificate of None 10 minutes AHWD Staff
receive Certificate of Accreditation Accreditation
TOTAL: PHP 1 hour and 40
100.00/year minutes

2. ANIMAL RESEARCH PERMIT


Issuance of Animal Research Permit as per Administrative Order No. 40 (Rules and Regulations on the Conduct of Scientific
Procedures Using Animals) in compliance with R.A. 8485 as amended by R.A. 10631 (Animal Welfare Act)

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Any private or government entity (i.e., person, partnership, organization, establishment, firm,
cooperative, corporation, association including medical, dental, allied, research, academic and/or
scientific institutions) who conducts scientific procedure
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Filled-up RF AHWD-05 Animal Research Permit Form AHWD

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CITIZEN’S CHARTER 1ST EDITION 2020

2. Laboratory Facility where the scientific procedure will be AHWD


conducted should be registered at BAI
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Fill up Application Form (RF- 1. Evaluate filled up None 30 minutes AHWD Staff
AHWD-05) Application Form
2. Submit duly filled up application 2. Receive and record None 5 minutes AHWD Staff
form and required documents filled-up application form
and attached documentary
requirements
2.1 Prepare Animal None 10 minutes AHWD Staff
Research Permit
2.2 Recommending None 5 minutes Animal Welfare Focal Person/
Approval of Permit Animal Facilities Regulation
Section Head
2.3 Approval of Permit None 10 minutes Division Chief/ Officer-in-Charge
3. Secure Order of Payment 3. Prepare Order of Application 5 minutes Accounting Staff
Payment Fee -PHP
100.00/
research
4. Pay corresponding fee and get 4. Issue Official Receipt None 5 minutes Cashier Staff
Official Receipt
5. Present Official Receipt and 5. Release Animal None 10 minutes AHWD Staff
receive Animal Research Permit Research Permit
TOTAL: PHP 100.00/ 1 hour and 20
research minutes

3. ANIMAL SHOW PERMIT


Issuance of Animal Show Permit in compliance with R.A. 8485 as amended by R.A. 10631 (Animal Welfare Act)

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CITIZEN’S CHARTER 1ST EDITION 2020

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Any person, association, partnership, corporation, cooperative or any government agency or
instrumentality who will conduct activities/shows involving live animals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Filled-up RF-AHWD-01 Animal Show Request Form AHWD
2. Filled-up RF-AHWD-02 Animal Show Veterinarian Agreement AHWD
Form
3. Show organizer should be registered with BAI AHWD

4. Show should be monitored by at least two (2) BAI accredited AHWD


show veterinarians
FEES TO PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME
1. Fill up RF-AHWD-01 Animal Show 1. Evaluate filled up None 10 minutes AHWD Staff
Request Form Application Form
2. Submit duly filled up application 2. Receive and record None 5 minutes AHWD Staff
form and required documents application form and
attached documentary
requirements
2.1 Prepare Animal Show None 10 minutes AHWD Staff
Permit
2.2 Recommending None 5 minutes Animal Welfare Focal Person/
Approval of Permit Animal Facilities Regulation
Section Head
2.3 Approval of Permit None 10 minutes Division Chief/ Officer-in-Charge

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CITIZEN’S CHARTER 1ST EDITION 2020

3. Secure Order of Payment 3.Prepare Order of Permit Fee 5 minutes Accounting Staff
Payment -PHP
100.00/day

4.Pay corresponding fee and get 4. Issue Official Receipt None 5 minutes Cashier Staff
Official Receipt
5. Present Official Receipt and 5. Release Animal Show None 10 minutes AHWD Staff
receive Animal Show Permit Permit
TOTAL: PHP 1 hour
100.00/day

4. REGISTRATION OF ANIMAL FACILITIES


Registration of Animal Facilities in compliance with R.A. 8485 as amended by R.A. 10631 (Animal Welfare Act)

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Highly Technical Transaction
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Any person, association, partnership, corporation, cooperative or any government agency or
instrumentality establishing, maintaining and operating any types of animal facility or establishment
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1x1 ID Picture of Owner/General Manager (2 pcs) c/o Applicant

Photocopy of the following:

2. Mayor's Permit for renewal registration Respective Local Government Units


3. Business Name Registration with BDT-DTI/SEC/CDA DTI, SEC or CDA, whichever is possible

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CITIZEN’S CHARTER 1ST EDITION 2020

4. Legal Basis/Ordinance/ Citizen's Charter (for government Respective government office


agencies)
5. Employment Contract or MOA between veterinarian & c/o Facility
facility (if applicable)
6. Animal Welfare Seminar Certificate of Attendance AHWD

7. Location Plan/Sketch of the Establishment c/o Applicant


8. Environmental Clearance Certificate (ECC) or Certificate DENR / CENRO / MENRO
of Non Coverage (CNC), whichever is applicable
9. Valid PRC License and PTR (current year), and S2 c/o Facility Veterinarian
License from PDEA (if applicable)
10. Appropriate wildlife certificate (if applicable) DENR-BMB / CENRO / MENRO

PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID RESPONSIBLE
TIME
1. Fill up RF-AHWD-04 1. Evaluate filled up None 30 minutes AHWD Staff
Animal Facilities Application Application Form and
Form and have it notarized attached documentary
with affixed documentary requirements
stamp
2. Submit duly filled up 2. Receive and record filled- None 5 minutes AHWD Staff
application form and required up application form and
documents attached documentary
requirements
3. Ask for schedule of 3. Calendar the schedule of None 5 minutes AHWD Staff
inspection and evaluation of inspection
facility
4. Assist inspectors during 4. Conduct farm inspection None 1-4 hours (travel AHWD Inspector/s
inspection of facility of facility and prepare inspection and down time
and presents relevant report excluded; within
documents 3-19 working
days)
4.1. Prepare Certificate of None 20 minutes AHWD Staff
Registration

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CITIZEN’S CHARTER 1ST EDITION 2020

4.2. Recommending None 5 minutes Animal Welfare Focal


Approval of Certificate Person/
AFRS Section Head
4.3. Approval of Certificate None 10 minutes Division Chief / Officer-in-
of Registration Charge
5. Receive Order of Payment 5. Prepare Order of Animal Boarding and 5 minutes Accounting Staff
Payment Recreation Facility –Initial
PHP 300,Renewal PHP
900; Aviary – Initial PHP
500, Renewal PHP 1,500;
Canine Facility/ Canine
Security – Initial PHP300,
Renewal;
Cattery/Kennel/Lab. Animal
Facilities//Pet Shops – Initial
PHP500, Renewal PHP
1,500;
Crocodile Farm – Initial
PHP 1,000, Renewal
PHP3,000;
Grooming Facility – Initial
PHP 300, Renewal 900;
Hog/Poultry/Cattle/Goat
farm – Initial PHP 1,000,
Renewal PHP3,000;
Monkey Farm – Initial
PHP1,000, Renewal
PHP3,000;
Ostrich Farm – Initial PHP
300, Renewal PHP 900;
Pounds/ Shelters – initial
PHP 200, Renewal PHP
600

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CITIZEN’S CHARTER 1ST EDITION 2020

Racetrack/ Equestrian
Establishment – Initial PHP
500, Renewal PHP 1,500
Slaughterhouse/Poultry
Dressing Plant – Initial PHP
500, Renewal 1,500
Stock
Farm/Coral/Stockyard/Stud
Farm – Initial PHP 500,
Renewal PHP 1,500
Veterinary Hospital/Vet
Clinic – Initial PHP 300,
Renewal PHP 900
Wildlife Rescue Center –
Initial PHP 300, Renewal
PHP 900
Zoo – Initial PHP 1,000,
Renewal PHP 3,000
Other related Animal
Facilities – Initial PHP 300,
Renewal PHP 900

6. Pay corresponding fee and 6. Issue Official Receipt None 5 minutes Cashier Staff
get Official Receipt
7. Present Official Receipt 7. Release Certificate of None 10 minutes AHWD Staff
and receive Certificate of Registration
Registration
TOTAL: 5 hours and 30
minutes

5. REGISTRATION OF ANIMAL SHOW ORGANIZER

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CITIZEN’S CHARTER 1ST EDITION 2020

Issuance of Animal Show Organizer Certificate in compliance with R.A. 8485 as amended by R.A. 10631 (Animal Welfare Act)

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Any person, association, partnership, corporation, cooperative or any government agency or
instrumentality who will conduct activities/shows involving live animals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. 1x1 ID Picture (2 pcs) c/o Applicant
2. Mayor's Permit for renewal registration Respective Local Government Units

3. Business Name Registration with BDT-DTI/SEC/CDA DTI,SEC or CDA, whichever is applicable

4. Legal Basis/Ordinance/ Citizen's Charter (for government Respective government office


agencies)
5. Filled up RF-AHWD-04 Animal Facilities Application Form AHWD

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Fill up RF-AHWD-04 Animal 1. Evaluate filled up None 5 minutes AHWD Staff
Facilities Application Form Application Form
2. Submit duly filled up 2. Receive and record None 5 minutes AHWD Staff
application form and required filled-up application form
documents and attached documentary
requirements
2.1. Prepare Certificate of None 20 minutes AHWD Staff
Registration
2.2. Recommending None 5 minutes Animal Welfare Focal Person/
Approval of Certificate Animal Facilities Regulation Section
Head

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CITIZEN’S CHARTER 1ST EDITION 2020

2.3. Approval of Certificate None 10 minutes Division Chief/ Officer-in-Charge

3. Secure Order of Payment 3. Prepare Order of Registration 5 minutes Accounting Staff


Payment Fee -PHP
100.00/year

4. Pay corresponding fee and 4. Issue Official Receipt None 5 minutes Cashier Staff
get Official Receipt
5. Present Official Receipt and 5. Release Certificate of None 10 minutes AHWD Staff
receive Certificate of Registration
Registration
TOTAL: PHP 1 hour and 5
100.00/year minutes

6. SWINE BREEDER FARMS ACCREDITATION PROGRAM (SBFAP)


Accreditation of Swine Breeder Farms under Administrative Order 23 Series of 2005

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Highly Technical Transaction
Type of G2B – Government to Business
Transaction:
Who may avail: Swine Breeder Farms
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Mayors Business Permit (latest) Respective Local Government Units

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CITIZEN’S CHARTER 1ST EDITION 2020

2.Environmental Compliance Certificate or Certificate of Non- DENR


coverage
3. SEC Registration SEC

4. Animal Welfare Registration AHWD

5. Farm Lay-out c/o Applicant

6. Sample of Pedigree Record c/o Applicant

7. Sample of Farm Record c/o Applicant

8. Sample of Health Record for breeders sold c/o Applicant or Farm Vet

9. Sample result of performance testing (selection parameters c/o Applicant


for breeders)

10. Certificate of Franchise (if applicable) c/o Applicant

11. Certificate of source of breeders/genetic material c/o Applicant

12. Copy of last date of importation c/o Applicant

13. Copy of movement records of animals in and out of the c/o Applicant
farm

14. Identification System c/o Applicant

15. Organizational Profile c/o Applicant

16. Production Flowchart c/o Applicant

17. Operational Manual c/o Applicant

18. Track record of the farm c/o Applicant

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CITIZEN’S CHARTER 1ST EDITION 2020

19. Breeding program/mating plan c/o Applicant

20. Copy of written protocol of biosecurity measures c/o Applicant

21. Zoning permit Respective Local Government Units

22. PRC ID (photocopy) 1) in house vet; 2) supervising farm Farm Veterinarians


vet

23. Sample birth certificate (youngest employee) c/o Applicant or PSA

24. Price list c/o Applicant

25. Copy of SSS remittance payment for the quarter preceding c/o Applicant or SSS
to application for registration

26. Copy of employees med cert Hospital or Clinic

27. Water analysis result for microbial contaminants Accredited Testing center

28. Copy of procurement record of materials used (if feed is c/o Applicant
farm mixed) and If commercial is it BAI listed?
30. Copy of receipts registered vitamins, vaccines and c/o Applicant
medicines

31. Copy of monitoring record of sick animals c/o Applicant or Farm Vet

32. Vaccination program c/o Applicant or Farm Vet

33. Serial #s of laboratory equipment, weighing scale, c/o Applicant


pregnancy, back fat tester etc.
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME

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CITIZEN’S CHARTER 1ST EDITION 2020

1. Get and fill up Application 1. Receive and record None 1 hour AHWD Staff
Form application form
2. Submit duly filled up 2. Review and evaluate None 1 hour AHWD Staff
Application Form and filled up application form
requirements needed and requirements needed

If complete, proceed to step


no. 3; If not, inform and
return to client
3. Secure Order of Payment 3. Prepare order of payment PHP 500.00 10 minutes AHWD Staff

3.1 Present Order of Payment 3.1 Prepare order of None 10 minutes Accounting Staff
payment
3.2 Pay application fee 3.2 Issue official receipt None 10 minutes Cashier Staff
3.3 Present Order of Payment 3.3 Record Order of None 10 minutes AHWD Staff
payment
4.Get schedule for inspection 4. Schedule farm None 6 days AHWD Staff
inspection, send invitation
letters to TWG and prepare
travel documents

4.1 Prepare inspection


checklist
5.Be available for interview & 5. Conduct ocular farm None Minimum of 3 days SBFAP Technical Working
documentation inspection and evaluation and maximum of 6 Group
(Show TWG the farm facilities & 5.1 Meeting of SBFAP TWG days
animals) (Evaluates inspection
checklist)

If approved, proceed to step


no. 6; If not, inform client

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CITIZEN’S CHARTER 1ST EDITION 2020

5.2 Prepare documents for None 1 day AHWD Staff


approved applicant
(accomplished checklist)

5.3 Prepare inspection None 1 day AHWD Staff


report
6. Receive Statement of Account 6. Prepare Statement of None 1 hour AHWD Staff
Account
7. Secure Order of Payment 7. Prepare initial order of Nucleus, 10 minutes AHWD Staff
payment Independent
Multiplier –
PHP 50,000.00

Franchise holder of
Accredited Nucleus
Farm –
PHP 25,000.00

8. Present Order of Payment 8. Prepare official order of None 10 minutes Accounting Staff
payment
9. Pay Accreditation Fee 9.Issue official receipt None 10 minutes Cashier Staff

10. Present Official Receipt 10.Record OR # None 10 minutes AHWD Staff

11. Await release of approved 11. Prepare certification of None 1 day AHWD Staff
certificate Accreditation for the
Director’s Approval. Attach
recommendation letter and
inspection report
11.1 Approval of Certificate None 1 day AHWD Chief / BAI Director
by Division Chief and
Director

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CITIZEN’S CHARTER 1ST EDITION 2020

11.2 Forward approved None 5 minutes Office of the Director Staff


accreditation certificate to
AHWD
12. Receive Certificate 12. Release approved None 10 minutes AHWD Staff
certificate
16 days
TOTAL: 4 hours and 35
minutes

7. SMALL RUMINANT BREEDER FARMS ACCREDITATION PROGRAM (SRBFAP)


Accreditation of Small Ruminant Breeder Farms under Administrative Order No. 4 Series of 2007

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Highly Technical Transaction
Type of G2B - Government to Business
Transaction:
Who may avail: Small Ruminant Breeder Farms
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Mayors Business Permit (latest) Respective Local Government Units

2.Environmental Compliance Certificate DENR

3. SEC Registration SEC

4. Animal Welfare Registration AHWD

5. Farm Lay-out c/o Applicant

6. Sample of Pedigree Record c/o Applicant

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CITIZEN’S CHARTER 1ST EDITION 2020

7. Sample of Farm Record c/o Applicant

8. Certificate of freedom from CAE and Bluetongue Provincial/Municipal/LGU/Lab result from RADDL

9. Health record for breeder sold c/o Applicant

10. Result of performance Testing c/o Applicant

11. Certificate of Franchise (if applicable) c/o Applicant

12. Certification of source of breeders/genetic material c/o Applicant

13. Price list c/o Applicant

14. Zoning permit Respective Local Government Units

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Get and fill up Application 1. Receive and record None 1 hour AHWD Staff
Form application form
2. Submit duly filled up 2. Review and evaluate None 1 hour AHWD Staff
Application Form and filled up application form
requirements needed and requirements needed

If complete, proceed to step


no. 3; If not, inform and
return to client
3. Secure Order of Payment 3. Prepare initial order of PHP 500.00 10 minutes AHWD Staff
payment
3.1 Present Order of Payment 3.1 Prepare official order of None 10 minutes Accounting Staff
payment
3.2 Pay application fee 3.2 Issue official receipt None 10 minutes Cashier Staff

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CITIZEN’S CHARTER 1ST EDITION 2020

3.3 Present Order of Payment 3.3 Record Order of None 10 minutes AHWD Staff
payment
4. Get schedule for inspection 4. Schedule farm None 6 days AHWD Staff
inspection, send invitation
letters to TWC and prepare
travel documents

4.1 Prepare inspection


checklist
5.Be available for interview & 5. Conduct ocular farm None Minimum of 3 days SRBFAP Technical Working
documentation (Show TWC the inspection and evaluation and maximum of 6 Committee
farm facilities & animals) days
5.1 Meeting of SRBFAP
TWC (Evaluates inspection
checklist

If approved, proceed to step


no. 6; If not, inform client
5.2 Prepare documents for None 1 day SRBFAP Technical Working
approved applicant Committee
(accomplished checklist)
5.3 Prepare inspection None 1 day AHWD Staff
report
6. Receive statement of account Prepare Statement of None 1 hour AHWD Staff
Account
7. Secure Order of Payment 7. Prepare initial order of None 10 minutes AHWD Staff
payment
8. Present Order of Payment 8. Prepare official order of None 10 minutes Accounting Staff
payment
9. Pay Accreditation Fee 9. Issue official receipt NEW APPLICANT 10 minutes Cashier Staff
Application Fee -
PHP 500;
Registration Fee -
PHP
10,500

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CITIZEN’S CHARTER 1ST EDITION 2020

RENEWAL
Application Fee -
PHP
500;
Registration Fee -
PHP
5,500

10. Present Official Receipt 10. Record OR # None 10 minutes AHWD Staff

11. Await release of approved 11. Prepare certification of None 1 day AHWD Staff
certificate Accreditation for the
Director’s Approval. Attach
recommendation letter and
inspection report
11.1 Approval of Certificate None 1 day AHWD Chief / BAI Director
by Division Chief and
Director
11.2 Forward approved None 5 minutes Office of the Director Staff
accreditation certificate to
AHWD
12. Receive Certificate 12. Release approved None 10 minutes AHWD Staff
certificate
16 days
TOTAL: 4 hours and 35
minutes

8. GAMEFOWL BREEDER FARM


Accreditation of Gamefowl Breeder Farms under Administrative Order No. 23 Series of 2002

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)

30
CITIZEN’S CHARTER 1ST EDITION 2020

Classification: Highly Technical Transaction


Type of G2B – Government to Business
Transaction:
Who may avail: Gamefowl Breeder Farms
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Mayors Business Permit (latest) Respective Local Government Units

2.SEC/DTI Registration SEC or DTI, whichever is applicable

3. Animal Welfare Registration AHWD


4. Minimum number of breeders c/o Applicant
Broodhens -50 hd
Broodcocks -10 hd
5. Land area at least 1,000 sq meters c/o Applicant

6. Zoning permit Respective Local Government Units

7. Breeding facilities c/o Applicant

FEES TO BE PROCESSING PERSON


CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Get and fill up Application 1. Receive and record None 1 hour AHWD Staff
Form application form
2. Submit duly filled up 2. Review and evaluate None 1 hour AHWD Staff
Application Form and filled up application form
requirements needed and requirements needed

If complete, proceed to step


no. 3; If not, inform and
return to client

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CITIZEN’S CHARTER 1ST EDITION 2020

3. Get schedule for inspection 3. Schedule farm None 5 days AHWD Staff
inspection, send invitation
letters to TWC and prepare
travel documents

3.1 Prepare inspection


checklist
4.Be available for interview & 4. Conduct ocular farm None Minimum of 3 days GBFAP Technical Working
documentation (Show TWC the inspection and evaluation and maximum of 6 Committee
farm facilities & animals) days
4.1 Meeting of GBFAP
TWC
(Evaluates inspection
checklist)

If approved, proceed to step


no. 5; If not, inform client
4.2 Prepare documents for None 1 day GBFAP Technical Working
approved applicant Committee
(accomplished checklist)

4.3 Prepare inspection None 1 day AHWD Staff


report
5. Receive Statement of Account 5. Prepare Statement of None 1 hour AHWD Staff
Account and send to
applicant
6. Secure Order of Payment 6. Prepare initial order of Registration Fee- 10 minutes AHWD Staff
payment PHP 3,000.00
7. Present Order of Payment 7. Prepare official order of None 10 minutes Accounting Staff
payment
8. Pay Accreditation Fee 8. Issue official receipt None 10 minutes Cashier Staff

32
CITIZEN’S CHARTER 1ST EDITION 2020

9. Present Official Receipt 9. Record OR # None 10 minutes AHWD Staff

10. Prepare endorsement None 1 day AHWD Staff


letter and certification of
10. Await release of approved Accreditation for the
certificate Director’s Approval

10.1 Approval of Certificate None 1 day AHWD Chief / BAI Director


by Division Chief and
Director
10.2 Forward approved None 5 minutes Office of the Director Staff
accreditation certificate to
AHWD
11. Receive Certificate 11. Release approved None 10 minutes AHWD Staff
certificate
END OF TRANSACTION

9. BEEF CATTLE BREEDER FARMS ACCREDITATION PROGRAM (BCBFAP)


Accreditation of Beef Cattle Breeder Farms under Administrative Order No. 3 Series of 2007

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Highly Technical Transaction

33
CITIZEN’S CHARTER 1ST EDITION 2020

Type of G2B – Government to Business


Transaction:
Who may avail: Beef Cattle Farms
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Mayors Business Permit (latest) Respective Local Government Units

2.Environmental Compliance Certificate DENR

3. SEC/DTI Registration SEC or DTI, whichever is applicable

4. Animal Welfare Registration AHWD

5. Zoning permit Respective Local Government Units

TECHNICAL REQUIREMENTS

NUCLEUS FARM
• Farm Layout
• Pedigree record
• Performance record
• Certification of vaccination signed by a licensed veterinarian
• Certificate of CDMU (for semen used)

MULTIPLIER FARM
• Farm Layout Applicant or Farm Veterinarian
• Pedigree record of Bulls
• Performance data
• Certification of vaccination signed by a licensed veterinarian
• Certificate of CDMU (for semen used)

COMMERCIAL FARM
• Farm Layout

34
CITIZEN’S CHARTER 1ST EDITION 2020

• Pedigree record of Bulls

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Get and fill up Application 1. Receive and record None 1 hour AHWD Staff
Form application form
2. Submit duly filled up 2. Review and evaluate None 1 hour AHWD Staff
Application Form and filled up application form
requirements needed and requirements needed

If complete, proceed to step


no. 3; If not, inform and
return to client
3. Secure Order of Payment 3. Prepare initial order of PHP 500.00 10 minutes AHWD Staff
payment
3.1 Present Order of Payment 3.1 Prepare official order of None 10 minutes Accounting Staff
payment
3.2 Pay application fee 3.2 Issue official receipt None 10 minutes Cashier Staff

3.3 Present OR 3.3 Record OR None 10 minutes AHWD Staff

4. Get schedule for inspection 4. Schedule farm None 6 days AHWD Staff
inspection, send invitation
letters to TWC and prepare
travel documents

4.1 Prepare inspection


checklist
5.Be available for interview & 5. Conduct ocular farm None Minimum of 3 days BCBFAP Technical Working
documentation (Show TWC the inspection and evaluation and maximum of 6 Committee
farm facilities & animals) days

35
CITIZEN’S CHARTER 1ST EDITION 2020

5.1 Meeting of BCBFAP


TWC
(Evaluates inspection
checklist)

If approved, proceed to step


no. 6; If not, inform client

5.2 Prepare documents for None 1 day BCBFAP Technical Working


approved applicant Committee
(accomplished checklist)
5.3 Prepare inspection None 1 day AHWD Staff
report
6. Receive Statement of Account Prepare Statement of None 1 hour AHWD Staff
Account
7. Secure Order of Payment 7. Prepare initial order of None 10 minutes AHWD Staff
payment
8.Present Order of Payment 8. Prepare official order of None 10 minutes Accounting Staff
payment
9. Pay Accreditation Fee 9. Issue official receipt Application Fee- 10 minutes Cashier Staff
PHP 500.00

Nucleus- PHP
10,000

Multiplier –PHP
5,000

Commercial- PHP
2,000
10. Present Official Receipt 10. Record OR # None 10 minutes AHWD Staff

36
CITIZEN’S CHARTER 1ST EDITION 2020

11. Await release of approved 11. Prepare endorsement None 1 day AHWD Staff
certificate letter and certification of
Accreditation for the
Director’s Approval
11.1 Approval of Certificate None 1 day AHWD Chief / BAI Director
by Division Chief and
Director
11.2 Forward approved None 5 minutes Office of the Director Staff
accreditation certificate to
AHWD
12. Receive Certificate 12. Release approved None 10 minutes AHWD Staff
certificate
END OF TRANSACTION

10. CERTIFICATION OF PIGEON ASSOCIATION


Sample collection and inspection as part of the requirements for shipment

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Highly Technical Transaction
Type of G2C – Government to Citizen, G2B – Government to Business
Transaction:
Who may avail: Pigeon Associations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request AHWD

2. Facility Inspection AHWD/RFO/LGU

3. AWA Registration AHWD

37
CITIZEN’S CHARTER 1ST EDITION 2020

4. Association Profile with number of population, names and AHWD


addresses of members and number of bird per member
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Submit letter request for 1. Receive and record letter None 1 day AHWD Staff
certification to AHWD

2. Get schedule for sample 2. Schedule the sample None 1 day AHWD Staff
collection and ND Vaccination collection and ND
from AHWD Vaccination

(the schedule is based on


the availability of inspectors
and transportation)
3. Assist inspectors during 3. Conduct collection and None 1 day AHWD Staff/RFO staff/LGU
sample collection and ND ND vaccination staff
Vaccination
3.1 Prepare inspection None 1 day AHWD Staff/RFO staff/LGU
report staff

3.2 Submit samples to None 1 day AHWD Staff/RFO staff/LGU


ADDRL/ RADDL staff

4. Await for approval of 4.1 Conduct laboratory test None 7 days ADDRL staff
application of certificate
(it depends on the
bulk of samples
submitted in the
laboratory)
4.2 Get laboratory test Depends on the 10 minutes AHWD Staff
result test conducted and
availability of test
kits

38
CITIZEN’S CHARTER 1ST EDITION 2020

4.3 Evaluate laboratory None 1 day AHWD Staff


results and farm
profile/inspection report
4.4. Prepare Certificate None 20 minutes AHWD Staff

4.5 Approval of None 10 minutes AHWD Chief


Accreditation Certificate
4.6 Record and file a copy None 5 minutes AHWD Staff
of approved accreditation
certificate
4.7 Notify client None 5 minutes AHWD Staff

5. Secure Order of Payment 9. Issue Order of Payment Certification Fee - 1 day Accounting Staff
PHP 100.00
10. Pay corresponding Fee and 10. Receive payment and None 1 day Cashier Staff
get Official Receipt Issue Official Receipt to
client
11. Present Official Receipt and 11. Give original copy of the None 1 day Records Staff
receive Accreditation Certificate certificate
END OF TRANSACTION

11. CERTIFICATION OF POULTRY FARM (CHICKEN, DUCK, QUAIL, GAMEFOWL)


Sample collection and inspection as part of the requirements for shipment of live poultry and by-products

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Highly Technical Transaction

39
CITIZEN’S CHARTER 1ST EDITION 2020

Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Poultry owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request c/o Applicant or AHWD

2. AWA Registration AHWD

3. Farm Profile, Vaccination and Medication Program, Biosecurity AHWD


measure (pictures), Production Record, Animal Health Record
4. Farm Inspection AHWD
5. Laboratory Results ADDRL

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Submit letter request for 1. Receive and record letter None 1 day OD/AHWD Staff
accreditation to the Office of the
Director (OD)/AHWD

2. Get schedule for inspection 2. Schedule the inspection and None 1 day Animal Facility Regulations
and sample collection at AHWD sample collection Section (AFRS) Head of
AHWD
(the schedule is based on the
availability of inspectors and
transportation)

3. Assist inspectors during 3. 1 Conduct farm inspection None 1 day per facility AHWD Staff/ RFO Staff/LGU
inspection and sample collection and sample collection (Blood Staff
and Oropharyngeal swab)

3.2 Prepare inspection report


AHWD Staff

40
CITIZEN’S CHARTER 1ST EDITION 2020

4. Submit samples to ADDRL/ 4. Receive samples None 1 day ADDRL/RADDL Staff


RADDL
5. Wait for laboratory test results 5. Conduct laboratory test None 7 days ADDRL/RADDL Staff
done at ADDRL
(it depends on the
bulk of samples
submitted in the
laboratory)
6. Get Laboratory test results 6. Evaluate and review lab None 1 day AHWD Staff
and submit to AHWD results and farm
profile/inspection report
7. Wait for Approval of 7. Prepare Accreditation None 20 minutes AHWD Staff
Accreditation Certificate Certificate
7.1 Approval of Accreditation None 10 minutes AHWD Chief
Certificate
7.2 Record and file a copy of None 5 minutes AHWD Staff
approved accreditation
certificate
9. Get Order of Payment 9. Issue Order of Payment Certification Fee 1 day Accounting Staff
-PHP 100.00
10. Pay corresponding Fee and 10. Receive payment and None 1 day Cashier Staff
get Official Receipt Issue Official Receipt
11. Present Official Receipt and 11. Give original copy of the None 1 day Records Staff
receive accreditation Certificate certificate
END OF TRANSACTION

12. ACCREDITATION OF POULTRY HATCHERY FACILITIES


Registration of hatcheries as requirement for the shipment of chicks and by-products

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)

41
CITIZEN’S CHARTER 1ST EDITION 2020

Classification: Highly Technical Transaction


Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: Poultry owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request c/o Client or AHWD

2. AWA Registration AHWD

3. Hatchery Profile and Checklist AHWD


4. Mayor's Permit for renewal registration Respective Local Government Units

5. Business Name Registration with BDT-DTI/SEC/CDA DTI, SEC or CDA, whichever is possible
6. Legal Basis/Ordinance/ Citizen's Charter (for government Respective government office
agencies)
7. Animal Welfare Seminar Certificate of Attendance AHWD

8. Location Plan/Sketch of the Establishment c/o Client

9. Environmental Clearance Certificate (ECC) or Certificate of DENR


Non Coverage (CNC), whichever is applicable
10. Floor Plan c/o Client

11. BAI Certification of Supply flocks AHWD


12. Swab test for egg surfaces and Equipments Accredited laboratories

13. Egg Delivery and Receiving report indicating the source c/o Client
and destination
14. Vaccination Record and Schedule for day old chicks and c/o Client
breeder farm source
15. Egg Setting Report c/o Client

42
CITIZEN’S CHARTER 1ST EDITION 2020

16. Written Disinfection and Sanitation Program for eggs, c/o Client
building, equipment and personnel
17. Dispatch record of by-products c/o Client

18. Hatchery Inspection AHWD

FEES TO BE PROCESSING PERSON


CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Submit letter request to the 1. Receive and record letter None 1 day AHWD Staff
Office of the Director
(OD)/AHWD
2. Get schedule for hatchery 2. Schedule the inspection None 1 day Animal Facility Regulations
inspection Section (AFRS) Head of
(the schedule is based on AHWD
the availability of inspectors
and transportation)

3. Assist inspectors in 3. 1 Conduct inspection of None 1 day AHWD Staff/ RFO staff/LGU
conducting inspection the hatchery through review Per facility staff
of all the required
documents

3.2 Prepare inspection None 1 day AHWD Staff


report

4. Wait for Approval of 4. Prepare Accreditation None 20 minutes AHWD Staff


Accreditation Certificate Certificate
4.1. Approval of None 10 minutes AHWD Chief
Accreditation Certificate
4.2 Record and file a copy None 5 minutes AHWD Staff
of approved accreditation
certificate

43
CITIZEN’S CHARTER 1ST EDITION 2020

5. Get Order of Payment 5. Issue Order of Payment Certification Fee - 1 day Accounting staff
PHP 100.00

6. Pay corresponding fee and 6. Receive payment and None 1 day Cashier Staff
get Official Receipt Issue Official Receipt
7. Present Official Receipt and 7. Give original copy of the None 1 day Records Staff
receive accreditation Certificate certificate
END OF TRANSACTION

13. GOOD ANIMAL HUSBANDRY PRACTICES (GAHP) CERTIFICATION


Applies to the granting, maintaining, and revoking of GAHP certificates to interested applicants.

Office or Division: Animal Health and Welfare Division


Classification: Highly Technical
Type of Accreditation
Transaction:
Who may avail: Farm Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. For Regional GAHP Team and Farm Applicants, as c/o Applicant
applicable:
2. Accomplished GAHP Application Form (RF-AHWD-34) Bureau of Animal Industry – Animal Health and Welfare Division
(AHWD)
3. Farm Organizational Profile c/o Applicant
4. Production flowchart c/o Applicant
5. Operations manual c/o Applicant
6. Vicinity maps c/o Applicant
7. Municipal/City Licenses and/or permits (including zoning Respective Local Government Unit
clearance)

44
CITIZEN’S CHARTER 1ST EDITION 2020

8. Certificate of Registration (Security and Exchange SEC, DTI, CDA, whichever is applicable
Commission (SEC) / Department of Trade and Industry (DTI) /
Cooperative Development Authority (CDA)

*Must be Department of Labor and Employment (DOLE)


registered
9. Environmental Compliance Certificate or Certificate of Non- Department of Environment and Natural Resources (DENR)
coverage
10. Discharge Permit DENR
11. Updated Feeds or Feed Establishment Registration Bureau of Animal Industry – Animal Feeds, Veterinary Drugs and
Biologics Control Division
12. Laguna Lake Development Authority (LLDA) Certificate, LLDA
only if applicable
13. Updated Animal Welfare Registration Certificate, Handler’s Bureau of Animal Industry – AHWD
License and Land Transport Carrier permit
PROCESSING
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PERSON RESPONSIBLE
TIME
1. For new applicants: Regional 1. Receive submitted or None 1 hour GAHP Secretariat
GAHP Team shall submit endorseddocumentary AHWD
endorsement and documentary requirements
requirements to the GAHP unit
in AHWD building.
For renewal of certification,
applicant shall submit letter of
intent with attached application
form and documents to the
GAHP unit in AHWD building
1.1 Evaluate submitted None 1 hour GAHP Secretariat
documents AHWD
1.2 Inform clients of any None 1 hour GAHP Secretariat
documentary non- AHWD
compliances
1.3 Accomplish GAHP None 1 hour GAHP Secretariat
Document Control Form AHWD

45
CITIZEN’S CHARTER 1ST EDITION 2020

1.4 Assign Application None 1 hour GAHP Secretariat


Receipt No. AHWD
1.5 Assign GAHP Farm ID None 1 hour GAHP Secretariat
No. for new applicants AHWD
1.6 Record application to None 1 hour GAHP Secretariat
GAHP Logbook AHWD
2. Schedule GAHP Inspection 2. Form a GAHP inspection None 1 hour GAHP Secretariat
team and schedule AHWD
inspection of applicant
2.1 Prepare the Inspection None 1 hour GAHP Secretariat
Plan AHWD
2.2 Prepare Notice of None 1 hour GAHP Secretariat
Inspection to Applicants and AHWD
Inspectors
3. GAHP Pre-inspection at the 3. Entry meeting: None 1 hour GAHP Inspection Team
Farm of Applicant introduction of GAHP BAI and Regional Office
Certification Program and
the GAHP inspectors to
Applicant
4. GAHP inspection of Farm of 4. Accomplish applicable None 1 Day GAHP Inspection Team
Applicant: Accompany inspection checklist form BAI and Regional Office
inspectors provide necessary and inspection report form.
requirements as required Collate inspection findings.
4.1 Applicant to comply with 4.1 Present inspection None 1 hour GAHP Inspection Team
findings, if any. findings, and exit meeting BAI and Regional Office
5. Preparation of None 1 hour GAHP Inspection Team
endorsement letter for BAI and Regional Office
certification to the GAHP
Certification Committee
6. Evaluation of the GAHP None 1 Day GAHP Certification
Certification Committee Committee
BAI
6.1 Approval and None 1 hour GAHP Certification
Endorsement of GAHP Committee
Certification Committee for BAI

46
CITIZEN’S CHARTER 1ST EDITION 2020

the Certification of the


Applicant
7. Prepare GAHP None 1 hour GAHP Secretariat
Certificate AHWD
8. Signing of the GAHP None 1 hour BAI Director
Certificate BAI
9. Furnish copy of GAHP None 1 hour GAHP Secretariat
Certificate to the Record’s AHWD
Unit
5. Receive GAHP Certificate 5. Release GAHP None 1 hour GAHP Secretariat
Certificate AHWD

14. LICENSING OF LIVESTOCK, POULTRY AND BY-PRODUCTS HANDLERS LICENSE


In compliance to Administrative Order No. 8 (Registration of Livestock, Poultry and by-products Transport Carrier)

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2C – Government to Citizen, G2B – Government to Business
Transaction:
Who may avail: Company and Individual Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application Form AHWD

2. Latest ID 1x1 picture (2 pcs) c/o Applicant

3. Photocopy of Mayors or Business Permit Respective Local Government Units

4. Photocopy of SECRegistration(if corporation) or DTI DTI or SEC, whichever is possible


Registration (if association)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME

47
CITIZEN’S CHARTER 1ST EDITION 2020

1. Get and fill-up application 1. Entertain and brief walk- None 10 minutes AHWD Staff
form in applicants
2. Submit filled-up application 2.1Receive and record None 10 minutes AHWD Staff
form including necessary application from walk-in
documents needed clients/DA-RFOs/LGUs
2.2 Review and evaluate None 10 minutes AHWD Staff
application

If complete, proceed to step


no. 3; If not, inform origin
and return to client/DA-
RFOs/LGUs
3. Secure Order of Payment 3. Issue order of payment PHP 300.00 per 10 minutes Accounting Staff
category

4. Pay corresponding fee 4. Issue Official Receipt None 10 minutes Cashier Staff

5. Present Official Receipt 5. Encode and print license None 10 minutes AHWD Staff

6. Receive Approved license 6.1 Approval of License None AHWD Chief

5 minutes
6.2. Affix Dry Seal None AHWD Staff

6.3 Release of Approved None 5 minutes AHWD Staff


License
6.4 Log received original None 10 minutes AHWD Staff
copy of approved license
6.5 For applications
forwarded by Da-RFOs nad
LGUs:
6.5.1 None 5 minutes AHWD Staff
Sort licenses by
Region/LGU
6.5.2 None 5 minutes AHWD Staff

48
CITIZEN’S CHARTER 1ST EDITION 2020

Prepare transmittal of
approved licenses
6.5.3 None 10 minutes AHWD Staff/ Records Staff
Endorse approved licenses
to Records Section for
mailing
END OF TRANSACTION

15. REGISTRATION OF LAND TRANSPORT CARRIERS


In compliance to Administrative Order No. 8 (Registration of Livestock, Poultry and by-products Transport Carrier)

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2C – Government to Citizen, G2B – Government to Business
Transaction:
Who may avail: Company and Individual Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application Form AHWD

2.Latest ID 1x1 picture (2 pcs) c/o Applicant

3. Photocopy of Mayors or Business Permit Respective Local Government Units

4. Photocopy of SECRegistration (if corporation) or DTI DTI or SEC, whichever is possible


Registration (if association)
5. Certificate of Authority for Representative/Co., Coop., c/o Applicant
Association) Co./Corp./Coop./Assn),
6. Photocopy of Certificate of Registration (if renewal) c/o Applicant

49
CITIZEN’S CHARTER 1ST EDITION 2020

7. Photocopy of OR/CR of Carrier c/o Applicant

8. Picture of Carrier – FRONT, REAR (back view) and SIDE c/o Applicant
VIEW (whole body) for large, small animals and by-products
carrier
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Get and fill-up application 1. Entertain and brief walk- None 10 minutes AHWD Staff
form in applicants
2. Submit filled-up application 2.1 Receive and record None 10 minutes AHWD Staff
form including necessary incoming application from
documents needed walk-in and DA RFO’s and
LGU’s
2.2 Review and evaluate None 10 minutes AHWD Staff
application of walk-in
and incoming application

If complete, proceed to step


no. 3; if not, Inform origin of
application/return
application to origin
3. Secure Order of Payment 3. Issue order of payment Land Transport 10 minutes Accounting Staff
Carriers – PHP
500/vehicle (truck);
PHP 300/tricycle/
Trailer;

Water Transport
Vehicles –
PHP 500/ship or
large vessel;
PHP 300/small
boat

50
CITIZEN’S CHARTER 1ST EDITION 2020

4. Pay corresponding fee 4. Issue Official Receipt None 10 minutes Cashier Staff

5. Present Official Receipt 5. Encode and print None 10 minutes AHWD Staff
application
6. Receive Approved license 6.1 Approval of License None AHWD Chief

6.2. Affix Dry Seal None 5 minutes AHWD Staff

6.3 Release of Approved None 5 minutes AHWD Staff


License
6.4 Log received original None 2 minutes AHWD Staff
copy of approved license
6.5 For applications
forwarded by Da-RFOs nad
LGUs:
6.5.1 None 5 minutes AHWD Staff
Sort licenses by
Region/LGU
6.5.2 None 5 minutes AHWD Staff
Prepare transmittal of
approved licenses
6.5.3 None 10 minutes AHWD Staff/ Records Staff
Endorse approved licenses
to Records Section for
mailing
END OF TRANSACTION

51
CITIZEN’S CHARTER 1ST EDITION 2020

16. REQUEST OF VACCINES, BIOLOGICS, DRUGS AND SUPPLIES INCLUDING IEC MATERIALS
For distribution in requesting LGU’s and regions as part of the animal health program and information dissemination campaign.

Office or Division: ANIMAL HEALTH AND WELFARE DIVISION (AHWD)


Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. For Regions and LGUs: Respective government office
Letter of Request signed by the Regional Executive Director/
Local Chief Executive
2.For walk in clients: c/o Client
Letter Request with 1 valid ID
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Submit letter request to the 1. Receive and record letter None 7 minutes AHWD Staff
Office of the Director/ AHWD of request
Chief
1.1 Approval of Request None 5 minutes AHWD Chief, BAI Director

1.2 Photocopy approved None 3 minutes AHWD Staff


request for filing
1.3 Encoding of data thru None 5 minutes AHWD Staff
Online Data Capture
System (ODCS)
1.4 Prepare Request Issue None 5 minutes AHWD Staff
Slip (RIS)
1.5 Approval of RIS None 5 minutes AHWD Staff

52
CITIZEN’S CHARTER 1ST EDITION 2020

1.6 Prepare Approved items None AHWD Staff


for release
2. Receive items 2. Release item requested None 1 hour AHWD Staff

(for vaccines
request it will take
1 hour or more due
to the location of
cold storage)

3. Fill up Customer Satisfaction File customer satisfaction None 5 minutes AHWD Staff
Feedback feedback

END OF TRANSACTION

53
CITIZEN’S CHARTER 1ST EDITION 2020

Animal Feeds, Veterinary Drugs, and Biologics Control


Division (AFVDBCD)
External Services- Regulatory Support

54
CITIZEN’S CHARTER 1ST EDITION 2020

1. ISSUANCE OF CERTIFICATE OF FEED PRODUCT REGISTRATION (CFPR- FEEDS)


Certification of Feed Product Registration is needed to comply with the government requirements for trading and manufacturing
of animal feeds, veterinary drugs, and veterinary biological products in compliance with Republic Act 1556 (Livestock and
Poultry Feeds Act

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business
Who may avail: Business entity with entity License-To-Operate (LTO) as Mixed Feed Manufacturer, Feed
Ingredient Manufacturer, Importer, Commercial Feed Trader, Non-Commercial Feed
Manufacturer and Indentor
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Imported Feed Products
1. Application Form for Animal Feed Product AFVDBCD
Registration (RF FVDB-04)
2. Duly accomplished form for Animal Feed Product c/o Applicant
Registration (RF FVDB-04)_(1 original copy)
3. For Branded products, Brand Name Clearance, RF c/o Applicant
FVDFB-15
(1 photocopy copy)
4. Certificate of Free Sale (CFS) c/o Applicant; Issued by Competent Authority from country of
(1 original scanned copy) origin
5. Certificate of Good Manufacturing Practice/HACCP or c/o Applicant; Issued from the Country of Origin
equivalent certificate related to safety and quality of
the product issued from the country of origin; For
grains no GMP Certificate needed; For feed additives,
feed supplement, specialty feeds, mixed feeds,
special feed nutrients preparation, GMP Certificate
required
(1 original scanned copy)

55
CITIZEN’S CHARTER 1ST EDITION 2020

6. Authentication for Items 3 and 4, if not issued by c/o Applicant; Philippine Embassy or Consular Office at the
competent authority from country of origin (1 original Country of Origin
scanned copy)
7. Distribution Agreement between the importer/indentor c/o Applicant; Importer/indentor and foreign
and foreign manufacturer/supplier for branded manufacturer/supplier
products; Appointment Letter will be accepted (1
original scanned copy)
8. Technical description of the products (1 original c/o Applicant
scanned copy)
9. Process Flow/Manufacturing Procedure (1 original c/o Applicant
copy)
10. Certificate of Analysis (COA) (1 original scanned c/o Applicant, Third party laboratory from country of origin or
copy) Certificate of Analysis from local laboratory;
11. Facsimile or draft of the proposed tag or label for c/o Applicant
each type of product (3 original scanned copy);
12. Certificate of Feed Product Registration (CFPR) (1 c/o Applicant
original scanned copy)
13. Current year’s approved LTO, RF FVDB-01 (1 c/o Applicant
original scanned copy)

Locally Manufactured Feed Products


1. Application Form for Animal Feed Product AFVDBCD
Registration (RF FVDB-04)

2. Duly accomplished application form for Animal Feed c/o Applicant


Product Registration (1 original scanned copy)
3. Brand Name Clearance; RF FVDB-15 for branded c/o Applicant
products
(1 photocopy)
4. Technical description of the product (1 original c/o Applicant
scanned copy)

56
CITIZEN’S CHARTER 1ST EDITION 2020

5. Process Flow/Manufacturing Procedure (1 original c/o Applicant


scanned copy)
6. Certificate of Analysis (COA) BAI- Veterinary Laboratory Division- Chemical Feed Analysis
(1 original scanned copy) Section (CFAS) or from Third-party Laboratory
7. Facsimile or draft of the proposed tag or label for c/o Applicant
each type of feed product for registration (3 original
scanned copies)
8. Current year's approved LTO ( RF-FVDB-01) (1 c/o Applicant
original scanned copy))
9. Certificate of Feed Product Registration (CFPR) (1 c/o Applicant
original scanned copy)
10. Distribution Agreement between the commercial feed c/o Applicant; Commercial Feed Trader and Toll Manufacturer
trader and toll manufacturer (1 original scanned
copy)

Change in Circumstances (CIC)


1. Official letter re: Change of c/o Applicant
address/ownership/business name, etc (1 original
scanned copy)
2. Application Form (RF FVDB-04) AFVDBCD
3. Duly accomplished Application Form (RF FVDB-04 c/o Applicant
)and copy of approved/amended LTO, (R-FVDB-01)
(1 original scanned copy)
4. CFPR (R-FVDB-04), LTO (R-FVDB-01), whatever is c/o Applicant
applicable; (1 original scanned copy)
5. Label showing the changes, if applicable (3 original c/o Applicant
scanned copies)
6. In case of loss of certificate, provide Affidavit of Loss c/o Applicant
(1 original scanned copy)

57
CITIZEN’S CHARTER 1ST EDITION 2020

FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Download Application form 1. Receive and None 10 minutes Receiving Officer
(RF AFVD-04) thru website acknowledge application
bai.gov.ph. and fill-up
application form
2.Submit duly filled- out 2. Review and evaluate None 30 minutes Receiving Officer
Application Form and submitted filled-out form
scanned copies of and documentary
documentary requirements requirements
via email at If complete, proceed to
afvdbcd@bai.gov.ph the step no. 4;
If incomplete, inform
client about the non-
compliance

3. Receive an email, 3. Prepare OP and email None 10 minutes Receiving Officer


attached the copy of the OP to client
4. Pay corresponding fee at 4. Receive and PHP 100.00 5 minutes Cashier Staff
the BAI Cashier Unit by acknowledge scanned / product
showing the OP and send the copy of Official receipt
scanned copy thru email (OR)
afvdbcd@bai.gov.ph
5. Emailed application None 10 minutes Receiving Officer
and scanned copies of
documentary

58
CITIZEN’S CHARTER 1ST EDITION 2020

requirements and
forward to the respective
Technical Evaluator
6. Evaluate application None 5 days Registration and Licensing
and documentary Section (RLCS) Technical
requirements Evaluator
7. Prepare CFPR, assign None 1 day RLCS Admin Staff
registration number, (Encoder)
encode, print, put embed
official stamp and seal
8. Final Review and None 1 day Inspection, Monitoring and
endorsement Evaluation Section (IMES)
Head
9. Recommendation None 1 day Division Chief

10. Preparation of None 1 day RLCS Admin Staff


Transmittal (Encoder)
11. Approval None 1 day BAI Director
5. Go to BAI Central Office 6. Release CFPR None 5 minutes Designated AFVDBCD
and proceed to the Dome for Certificate Releasing Officer
the release of CFPR
TOTAL: PHP 100.00/ 10 days, 1 hour
product and
10 minutes

59
CITIZEN’S CHARTER 1ST EDITION 2020

2. ISSUANCE OF CERTIFICATE OF PRODUCT REGISTRATION (CPR- VDAP)


Registration is needed to comply with the government requirements for trading and manufacturing of animal feeds, veterinary
drugs, and veterinary biological products in compliance with Republic Act 1556 (Livestock and Poultry Feeds Act, Republic Act
3720, Republic Act 9711, Republic Act 6675

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business
Who may avail: Business entity with entity License-To-Operate (LTO) as Mixed Feed Manufacturer, Feed
Ingredient Manufacturer, Importer, Commercial Feed Trader, Non-Commercial Feed Manufacturer
and Indentor
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application Form RF AFVD-05 (1 original scanned copy) AFVDBCD
2. Certificate of Agreement between Manufacturer and Distributor (1 c/o Applicant, Foreign Manufacturing Agency
original scanned copy)
3. Amount and technical specification of all ingredients used as c/o Applicant
component of the product (1 original scanned copy)
4. Full description of the methods used, the facilities control in the c/o Applicant
manufacture, processing and packaging of the product (1 original
scanned copy)
5. Technical specification and physical description of the finished c/o Applicant
product (1 original scanned copy)
6. Complete assay procedure for active ingredients (finished product c/o Applicant
and degradation products, if any) (1 original scanned copy);
7. Stability studies of the product to justify claimed expiration date. c/o Applicant
Accelerated and or actual stability data from atleast three (3)
elevated temperature (1 original scanned copy)
8. Proposed generic label to be used for the product with actual color c/o Applicant
and text as per DA AO 11 and DOH AO 105 series of 1991 (1
original scanned copy);
9. Brand Name Clearance certificate (1 original scanned copy); c/o Applicant

60
CITIZEN’S CHARTER 1ST EDITION 2020

10. Photocopy of valid Professional Regulation Commission (PRC) c/o Applicant ,Licensed Veterinary Medical Officer
Identification card of Veterinary Medical Officer (1 original scanned
copy);
11. Maximum Residue Limit (MRL) and Acceptable Daily Intake of the c/o Applicant
product (1 original scanned copy)
12. Original copy of latest Certificate of producct registration (CPR- c/o Applicant
VDAP- RF FVDB-11) (scanned copy);
13. Photocopy of valid LTO-VDAP (RF FVDB-08) ( scanned c/o Applicant
copy)
14. Certificate of Analysis of the batch /lot number of samples c/o Applicant
submitted (CAFAL- Central Animal Feed Analytical Laboraotry /
BAI Recognized Laboratories) (1 original scanned copy);
15. Actual commercial labels three (3) copies and BAI previously c/o Applicant
approved label (original scanned copy); and
16. Duly accomplished Declaration Form (RF-FVDB-19) (1 original c/o Applicant
scanned copy);

Additional Requirements for Importer


1. Government issued Certificate of Clearance and Free Sale or c/o Applicant, Country of origin
Registration approval of the product from country of origin (1
original scanned copy);
2. Government issued Certificate attesting to the manufacturer’s c/o Applicant, Manufacturer
competency and reliability of the personnel and facilities (1 original
scanned copy);
Change in Circumstances (CIC)
1. Duly accomplished Application form (RF FVDB-05) (1 original c/o Applicant
scanned copy);
2. Duly accomplished Declaration Form (RF FVDB-19) (1 original c/o Applicant
scanned copy);
3. Facsimile of label for approval on CIC (1 original c/o Applicant
scanned copy);
4. BAI previously approved label (1 original scanned copy); c/o Applicant

61
CITIZEN’S CHARTER 1ST EDITION 2020

5. Original copy of latest CPR ( RF FVDB-11) c/o Applicant


6. Deed of Sale/ Transfer of Rights in case Of change in ownership c/o Applicant
(1 original scanned copy);
7. Official letter re CIC (1 original scanned copy); c/o Applicant

PERSON
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME
RESPONSIBLE
1. Download Application 1. Receive and None 10 minutes Receiving Officer
form (RF AFVD-05) thru acknowledge
website bai.gov.ph. and application
fill-up application form
2.Submit duly filled- out 2. Review and None 30 minutes Receiving Officer
Application Form and evaluate submitted
scanned copies of filled-out form and
documentary documentary
requirements via email requirements
at afvdbcd@bai.gov.ph If complete, proceed
to the step no. 4;
If incomplete, inform
client about the non-
compliance

3. Receive an email, 3. Prepare OP and None 10 minutes Receiving Officer


attached the copy of the email to client
OP
4. Pay corresponding 4. Receive and Generic PHP 5 minutes Cashier Staff
fee at the BAI Cashier acknowledge 1,200.00
Unit by showing the OP scanned copy of
and send the scanned Official receipt (OR) Branded
PHP 2,400.00

62
CITIZEN’S CHARTER 1ST EDITION 2020

copy thru email


afvdbcd@bai.gov.ph
5. Emailed None 10 minutes Receiving Officer
application and
scanned copies of
documentary
requirements and
forward to the
respective Technical
Evaluator
6. Evaluate None 10 days Registration, Licensing
application and and Certification
documentary Section (RLCS)
requirements Technical Evaluator

7. Prepare CPR, None 1 days RLCS


assign registration Admin Staff (Encoder)
number, encode,
print, put embed
official stamp and
seal
8. Final Review and None 1 day Inspection, Monitoring
endorsement and Evaluation Section
(IMES) Head
9. Recommendation None 1 day Division Chief

10. Preparation of None 1 day RLCS Admin Staff


Transmittal (Encoder)

11. Approval None 1 day BAI Director


5. Go to BAI Central 6. Release CFPR None 5 minutes Designated Releasing
Office and proceed to Certificate Officer

63
CITIZEN’S CHARTER 1ST EDITION 2020

the Dome for the


release of CPR
TOTAL: 15 days, 1 hour and
10 minutes

3. ISSUANCE OF CERTIFICATE OF SPECIAL AND REGULAR VETERINARY BIOLOGICAL PRODUCT


REGISTRATION (VBPR)
Certification of Special and Regular Veterinary Biological Product Registration is needed to comply with the
government requirements for trading and manufacturing of animal feeds, veterinary drugs, and veterinary biological
products in compliance with Republic 1071 an Act to regulate the sale of veterninary biologics and medicinal
preparations, and Administrative Order No. 9 also know as The Revised Rules and Regulations Governing the
Production, Manufacture, Handling, Sale, Distribution, Shipment, Importation and Exportation of Veterinary Biological
Products in the Philippines.

AO No. 33 series of 2000, Amending the Revised Schedule of Fees and Charges for the Services Rendered by the
Animal Feeds Standard Division (AFSD) of the Bureau of Animal Industry (BAI)

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business
Who may avail: Business entity with entity License-To-Operate (LTO) as Manufacturer, Trader and Distributor-
Importer of veterinary biological product

CHECKLIST OF REQUIREMENTS WHERE TO SECURE


INITIAL
1. Application Form RF AFVD-06 (1 original scanned copy) AFVDBCD
2. Application Letter from Manufacturer/ trader/ distributor, addressed c/o Client, Foreign Manufacturing Agency
to BAI Director (1 original scanned copy)
3. Certificate of Agreement between manufacturer and distributor; c/o Applicant

64
CITIZEN’S CHARTER 1ST EDITION 2020

4. Unattched label and prodcut insert and other labelling materials to be c/o Applicant
used for the product (2 copies)
5. Copy of Certificate of Analysis of three (3) batches recently issued c/o Applicant
by the regulatory agency;
6. Duly accomplished technical declaration form (RF FVDB-19); c/o Applicant
7. Valid PRC Licensed ID of Veterinary Medical Officer; c/o Applicant
8. For Imported Biologics, Government Certificate of Clearance and c/o Applicant
Free Sale / Registration approval of the product from country of
origin authenticated by the Philippines Consular Office (1 original
scanned copy);
9. For Imported Biologics, Government Certificate attesting the status c/o Applicant
of the manufacture’s competency and reliability of the personnel an
facilities. (Authenticated by the Philippine Consular Office) (1 original
scanned copy);
10. For Imported Biologics, Copy of the license/registration issued by c/o Applicant
regulatory agency from the country of origin;
11. Copies of method odf preparation, assay, test and experimental c/o Applicant
data. (Product Dossier/ Protocol);
12. Copies of studies, scientific manuscript or publication regarding the c/o Applicant
product;
13. Official Receipt (original scanned copy) c/o Applicant
RENEWAL
1. Application Letter c/o Applicant
2. Original copy of certificate of Veterinary Biological Product c/o Applicant
Registration (CVBPR);
3. Copy of previous year approved License-To-Operate (LTO) c/o Applicant
Biologics Certificate;
4. Veterinary biological product standardization test results; c/o Applicant
5. Valid PRC License of Veterinary Medical Officer; c/o Applicant

65
CITIZEN’S CHARTER 1ST EDITION 2020

FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
PAID TIME
1. Download Application 1. Receive and None 10 minutes Receiving Officer
form (RF AFVD-06) thru acknowledge
website bai.gov.ph. and fill- application
up application form
2.Submit duly filled- out 2. Review and evaluate None 30 minutes Receiving Officer
Application Form and submitted filled-out
scanned copies of form and documentary
documentary requirements requirements
via email at If complete, proceed to
afvdbcd@bai.gov.ph the step no. 4;
If incomplete, inform
client about its
deficiencies

3. Receive an email, 3. Prepare OP and None 10 minutes Receiving Officer


attached the copy of the OP email to client
4. Pay corresponding fee at 4. Receive and PHP 5 minutes Cashier Staff
the BAI Cashier Unit by acknowledge scanned 4,800.00
showing the OP and send copy of Official receipt
the scanned copy thru email (OR)
afvdbcd@bai.gov.ph
5. Emailed application None 10 minutes Receiving Officer
and scanned copies of
documentary
requirements and
forward to the
respective Technical
Evaluator

66
CITIZEN’S CHARTER 1ST EDITION 2020

6. Evaluate application None 10 days Registration, Licensing and


and documentary Certification Section (RLCS)
requirements and Technical Evaluator
forward to VBAS
5. Submit product samples 5.1 Issuance of None 30 minutes RLCS Technical Evaluator
for testing to the VLD-VBAS Provisional SPS Import
and/or field trial protocol Clearance
5.2 Schedule of Field None c/o VLD-VBAS RLCS Technical Evaluator
Trial and Field Trial Evaluator VLD-VBAS Evaluator
Result Presentation

6. Submit field trial results 5.2 Issuance of None c/o VLD-VBAS VLD-VBAS
laboratory result/or
submission of field trial
result
7. Prepare CVBPR, None 1 day RLCS
assign registration Admin Staff (Encoder)
number, encode, print,
put embed official
stamp and seal
8. Final Review and None 1 day Inspection, Monitoring and
endorsement Evaluation Section (IMES)
Head
9. Recommendation None 1 day Division Chief

10. Preparation of None 1 day Admin Staff (Encoder)


Transmittal RLCS
11. Approval None 1 day BAI Director
5. Go to BAI Central Office 6. Release CVBPR None 5 minutes / Designated Releasing Officer
and proceed to the Dome Certificate certificate
for the release of CVBPR

67
CITIZEN’S CHARTER 1ST EDITION 2020

TOTAL: 10 days, 1 hour Processing time for Schedule


and of Field Trial and Field Trial
40 minutes Result Presentation and
Issuance of laboratory result/or
submission of field trial result
not included, c/o VLD-VBAS

4. ISSUANCE OF LICENSE-TO- OPERATE (LTO) FEED ESTABLISHMENT

Licensing of Animal Feed Establishment is needed to comply with the government requirements for trading and manufacturing
of animal feeds, veterinary drugs, and veterinary biological products in compliance with Republic Act 1556 (Livestock and
Poultry Feeds Act, Republic Act 10611, the Food Safety Act of 2013

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business,
Who may avail: Business entity as Commercial Mixed Feed and Feed Ingredient, Toll Feed and
Commercial Feed Trader Manufacturer, Non-Commercial Mixed Feed Manufacturer, Feed
Importer, Exporter, Indentor, Feed Supplier and Repacker, Feed Distributor, Dealer,
Retailer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Commercial Mixed Feed (Commercial Feed
Trader/ Toll)/ Feed Ingredient Manufacturer
1. 1x1 ID Picture of Owner applicant /Authorized c/o Applicant
representative
2. Application Form RF AFVD-01 (1 original AFVDBCD
scanned copy)
3. Business Organization: DTI, SEC, or CDA whichever is applicable
a.) Sole Proprietorship –DTI
b.) Corporations - SEC

68
CITIZEN’S CHARTER 1ST EDITION 2020

c.) Cooperative- CDA


4. Contract of Lease of the space (if rental) or c/o Applicant
Proof of Ownership of the building occupied
5. Nature of Business Operation: c/o Applicant. Use one application for each nature of business
a.) Commercial Mixed Feed Manufacturer
b.) Feed Ingredient Manufacturer
c.) Toll Feed Manufacturer
d.) Commercial Feed Trader
e.) Non- Commercial Mixed Feed
Manufacturer
f.) Feed Importer
g.) Feed Exporter
h.) Feed Indentor
i.) Feed Supplier
j.) Feed Repacker
k.) Feed Distributor
l.) Feed Dealer
j.) Feed Retailer
6. Environmental Compliance Certificate (ECC) c/o Applicant, EMB, LLDA, whichever is applicable
from Environmetal Management Bureau
(EMB) or Permit to Operate (PTO) from
Laguna Lake Development Authority (LLDA)
7. Business / Mayor’s Permit for the current year c/o Applicant, Local Governtment Unit (LGU)
(original scanned copy )
8. Copy of plant lay-out c/o Applicant, Provide latest feed plant picture with the owner o
authorized representative, one taken inside and outside of the
feed mill.
9. For Toll Feed Manufacturer or Commercial c/o Applicant
Feed Trader: Copy of Memorandum of
Agreement betwwen the concer parties;
10. Joint Affidavit of Undertaking (RF FVBD-16) AFVDBCD

69
CITIZEN’S CHARTER 1ST EDITION 2020

11. Site inspection of office, plant and warehouse, AFVDBCD- Inspection, Monitoring and Inspection Section (IMES)
validation of submitted document Staff
Non-Commercial Mixed Feed Manufacturer
1. 1x 1 Picture of Owner applicant /Authorized c/o Applicant
representative
2. Application Form RF AFVD-01 (1 original c/o Applicant
scanned copy)
3. Business Organization DTI/ SEC/ CDA c/o Applicant
4. Contract of Lease of the space (if rental) or c/o Applicant
Proof of Ownership of the building occupied
5. Business / Mayor’s Permit for the current year c/o Applicant
(original scanned copy )
6. Affidavit of Animal Population (RF FVDB-51) c/o Applicant
7. Joint Affidavit of Undertaking (RF FVBD-16) AFVDBCD
8. Site inspection of office, plant and warehouse, IMES Staff
validation of submitted document
Feed Importer / Exporter/ Indentor
1. 1x1 ID Picture of Owner applicant /Authorized c/o Applicant
representative
2. Application Form RF AFVD-01 (1 original AFVDBCD
scanned copy)
3. Business Organization DTI/ SEC/ CDA DTI/ SEC/ CDA, whichever is applicable
4. Contract of Lease of the space (if rental) or c/o Applicant
Proof of Ownership of the building occupied
5. Sketch or Location Map of the establiashment c/o Applicant
6. Business / Mayor’s Permit for the current year c/o Applicant
(original scanned copy )
7. Site Inspection of office, plant and warehouse, IMES Staff
validation of submitted document
Feed Supplier and Repacker

70
CITIZEN’S CHARTER 1ST EDITION 2020

1. 1x1 ID Picture of Owner applicant /Authorized c/o Applicant


representative
2. Application Form RF AFVD-01 (1 original AFVDBCD
scanned copy)
3. Contract of Lease of the space (if rental) or c/o Applicant
Proof of Ownership of the building occupied
4. For Repacker: Authorization from the c/o Applicant
manufacturer, trader or importer to repack their
product, tags or labels of the product to be
repacked;
5. Business / Mayor’s Permit for the current year c/o Applicant, LGU
(original scanned copy )
Feed Distributor/ Retailer
1. 1x1 ID Picture of Owner applicant /Authorized c/o Applicant
representative
2. Application Form RF AFVD-01 (1 original AFVDBCD
scanned copy)

Change in Circumstances (CIC)


1. Official Letter re change of address/ownership/ c/o Applicant
business name ect.
2. Accomplished Application Form RF AFVD-01 c/o Applicant
reflecting the changes (1 original scanned
copy)
3. Surrender original copy of LTO Certificate and c/o Applicant
submission of document to be replaced;

Attendance to Orientation Seminar


1. Certificate of attendance AFVDBCD, to be atttached as one of the requirement for initial
and renewal

71
CITIZEN’S CHARTER 1ST EDITION 2020

FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Download Application 1. Receive and None 10 minutes Receiving Officer
form (RF AFVD-01) thru acknowledge
website bai.gov.ph. and fill- application
up application form
2.Submit duly filled- out 2. Review and None 30 minutes Receiving Officer
Application Form and evaluate submitted
scanned copies of filled-out form and
documentary requirements documentary
via email at requirements
afvdbcd@bai.gov.ph If complete, proceed to
the step no. 4;
If incomplete, inform
client about its
deficiencies

3. Receive an email, 3. Prepare OP and None 10 minutes Receiving Officer


attached the copy of the OP email to client
4. Pay corresponding fee at 4. Receive and Commercial 5 minutes Cashier Staff
the BAI Cashier Unit by acknowledge scanned Mixed Feed
showing the OP and send copy of Official receipt / Feed
the scanned copy thru email (OR) Ingredient
afvdbcd@bai.gov.ph Manufacture
r Less than
25.0 Metric
Ton (MT) –
PHP 450.00

25.1 to 50
MT- PHP
540.00

72
CITIZEN’S CHARTER 1ST EDITION 2020

50.1-100.0
MT- PHP
630.00

Morethan
100.0 MT –
PHP 720.00

Non-
Commercial
Mixed
Manufacture
r PHP
180.00
Annual Fee-
PHP 200.00

Importer/
Exporter/
Indentor –
PHP 480.00

Repacker-
PHP 120.00
Supplier-
PHP 240.00

Distributor-
PHP 120.00
Dealer-
PHP 240.00

73
CITIZEN’S CHARTER 1ST EDITION 2020

Retailer –
PHP 60.00

5. Emailed application None 10 minutes Receiving Officer


and scanned copies of
documentary
requirements and
forward to the
respective Technical
Evaluator
6. Evaluate application None 5 days Registration and Licensing
and documentary Section (RLCS) Technical
requirements, then Evaluator
forward to Inspection,
Monitoring and
Evaluation Section
(IMES)
5. Coordinate with IMES for 6.1 Coordinate to client None 15 days (excluding IMES Staff
the schedule of inspection the schedule of field travel time)
inspection, if no
conflict to the
schedule, proceed to (15 days minimum/
the step no. 7 20 days maximum)
7. Inspection proper None 30 minutes IMES Staff
(Entry meeting)
7.1 Inspection of None 45 minutes IMES Staff
documents
7.2 Facility Inspection None 1 hour IMES Staff
proper
7.3 Exit meeting None 45 minutes IMES Staff
If with deficiency, company
will be submitting corrective

74
CITIZEN’S CHARTER 1ST EDITION 2020

action and may subject to re-


inspection if necessary
8. Prepare CFPR, None 1 day RLCS Admin Staff (Encoder)
assign registration
number, encode, print,
put embed official
stamp and seal
8. Final Review and None 1 day Inspection, Monitoring and
endorsement Evaluation Section (IMES)
Head
9. Recommendation None 1 day Division Chief

10. Preparation of None 1 day RLCS Admin Staff (Encoder)


Transmittal
11. Approval None 1 day BAI Director
5. Go to BAI Central Office 6. Release LTO None 5 minutes Designated AFVDBCD
and proceed to the Dome Feeds Certificate Releasing Officer
for the release of LTO-
Feeds
TOTAL: 20 Days,4 hours
and
15 minutes

75
CITIZEN’S CHARTER 1ST EDITION 2020

5. ISSUANCE OF LICENSE-TO-OPERATE (LTO) VETERINARY DRUGS AND PRODUCTS


ESTABLISHMENT

Licensing of Veterinary Drug and Product Establishment is needed to comply with the government requirements for trading and
manufacturing of animal feeds, veterinary drugs, and veterinary biological products in compliance with Republic Act 1556
(Livestock and Poultry Feeds Act), Republic Act No. 6675 otherwiae known as the Generic Act of 1988, Republic 10611 known
as The Food Safety Act of 2013.

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business
Who may avail: Business entity as Veterinary Drug and Product (VDAP) Manufacturer, Trader, Importer,
Exporter, Wholesaler and Outlet
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
General Requirements
1. 1x1 ID Picture of Owner applicant /Authorized c/o Applicant
representative
2. Application Form RF AFVD-02 (1 original AFVDBCD
scanned copy)
3. Business Organization DTI/ SEC/ CDA DTI, SEC, or CDA whichever is applicable
4. Contract of Lease of the space (if rental) or c/o Applicant
Proof of Ownership of the building occupied
5. Reference Book and Documents:

a.) Philippine National Veterinary Formulary c/o Applicant


(PNVF)
b.) Philippine Veterinary Index c/o Applicant

c.) Republic Act 6675, the Generic Act of 1988 c/o Applicant
and relevant IRR

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CITIZEN’S CHARTER 1ST EDITION 2020

d.) Republic Act 5921, Pharmacy Law, as c/o Applicant


amended and relevant IRR
e.) RA 3101, An act authorizing the Director of c/o Applicant
Animal Industry to promulgate for the
preparation, sale, traffic in and shipment, and
importation of viruses, serum, toxins, or
analogue products used for the tratment of
domestic animals and relevant IRR
f.) RA 1071 An act t oregulate the sale of c/o Applicant
veterinary biologics and medicinal preparation
and relevant IRR,
g.) RA 1556 , Livestock and Poultry Feeds Act c/o Applicant
and relevant IRR.
6. Location Map c/o Applicant
7. Conduct of Inspection (Copy of Inspection and AFVDBCD- Inspection, Monitoring and Inspection Section (IMES)
Evaluation Report to be attached by the Staff
inspector)
8. Business/ Mayor’s Permit for the current year c/o Applicant, Local Governtment Unit (LGU)
(original scanned copy )
9. For Toll Feed Manufacturer or Commercial c/o Applicant
Feed Trader: Copy of Memorandum of
Agreement betwwen the concer parties;
10. Joint Affidavit of Undertaking (RF FVBD-16) AFVDBCD
11. Certificate of attendance from the orientation AFVDBCD
seminar on Licensiong of Veterinary Drug and
Product Establishment
Additional Requirements
A. VDAP Manufacturer
1. Environmental Compliance Certificate (ECC) c/o Applicant, ECC from Environmental Management Bureau
or Permit to Operate (PTO) (EMB) or PTO from Laguna Lake Development Authority (LLDA)

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CITIZEN’S CHARTER 1ST EDITION 2020

and a corresponding valid PTO issued by the Department of


Environment and Natural Resources (DENR) Provincial Office
(PENRO) for plant outside Metro Manila;
2. Certificate of Good Manufacturing Practice c/o Applicant, certificate from country of origin (if applicable)
(GMP) or Hazard Analysis and Critical Control
Point (HACCP) or equivalent certificate related
to safety and quality of the product issued from
country of origin
3. Contract of Service of an third-party c/o Applicant, Independent/ Third-party laboratory, BAI- Veterinary
/independent Quality Control Laboratory, valid Laboratory Division, registered Chemist
BAI-Laboratory Recognition Certificate and
Memorandum of Agreement (MOA) between
the concerned parties with valid PRC ID and
PTR of Chemist and (1 original scanned copy)
B. VDAP Trader
1. ECC or PTO (original scanned copy) c/o Applicant, ECC from Environmental Management Bureau
(EMB) or PTO from Laguna Lake Development Authority (LLDA)
and a corresponding valid PTO issued by the Department of
Environment and Natural Resources (DENR) Provincial Office
(PENRO) for plant outside Metro Manila;
2. Contract of service of an third-party c/o Applicant, Independent/ Third-party laboratory, BAI- Veterinary
/independent Quality Control Laboratory, valid Laboratory Division, registered Chemist
BAI-Laboratory Recognition Certificate and
Memorandum of Agreement (MOA) between
the concerned parties with valid PRC ID and
PTR of Chemist and (1 original scanned copy)
C. VDAP Distributor- Importer
1. Certificate of Good Manufacturing Practice c/o Applicant, certificate from country of origin (if applicable)
(GMP) or Hazard Analysis and Critical Control
Point (HACCP) or equivalent certificate related
to safety and quality of the product issued from
country of origin

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CITIZEN’S CHARTER 1ST EDITION 2020

2. List of foreign manufacturers, suppliers or c/o Applicant


distributors.
D. VDAP Distributor- Exporter
1. A valid contract with FDA/BAI Licensed c/o Applicant, FDA/BAI Licensed Manufacturer
manufacturer in addition to other requirements
set by other competent authorities
E. VDAP Distributor- Wholesaler c/o Applicant
1. A valid Contract of Agreement with BAI c/o Applicant, VDAP Manufacturer / VDAP Importer
Licensed VDAP Manufacturer / VDAP
Importer;
2. Complete list of product to be sold with their c/o Applicant, AFVDBCD
corresponding product registration number and
validity of CPR
F. VDAP Outlet
1. Complete list of products to be sold with their c/o Applicant, AFVDBCD
corresponding product registration number and
validity of CPR (1 original scanned copy)

Change in Circumstances (CIC)


1. Official Letter re change of address/ownership/ c/o Applicant
business name/ Veterinarian/ Pharmacist/
Chemist etc.
2. Accomplished Application Form RF FVDB-02 c/o Applicant
reflecting the changes (1 original scanned
copy)
3. Surrender original copy of LTO Certificate and c/o Applicant
submission of document to be replaced;
4. Mayor’s Permit in case of address or business c/o Applicant
name or ownership;
5. SEC or DTI in case of change of address or c/o Applicant,SEC or DTI (whichever is applicable)
business name or ownership

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CITIZEN’S CHARTER 1ST EDITION 2020

6. Deed of Sale / Transfer of Rights in case of c/o Applicant


change of ownership;
7. Joint Affidavit of Undertaking (RF FVDB-16) c/o Applicant, AFVDBCD

FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Download Application 1. Receive and None 10 minutes Receiving Officer
form (RF AFVD-02) thru acknowledge
website bai.gov.ph. and fill- application
up application form
2.Submit duly filled- out 2. Review and None 30 minutes Receiving Officer
Application Form and evaluate submitted
scanned copies of filled-out form and
documentary requirements documentary
via email at requirements
afvdbcd@bai.gov.ph If complete, proceed to
the step no. 4;
If incomplete, inform
client about its
deficiencies

3. Receive an email, 3. Prepare OP and None 10 minutes Receiving Officer


attached the copy of the OP email to client
4. Pay corresponding fee at 4. Receive and PHP 5 minutes Cashier Staff
the BAI Cashier Unit by acknowledge scanned
showing the OP and send copy of Official receipt
the scanned copy thru email (OR)
afvdbcd@bai.gov.ph
5. Emailed application None 10 minutes Receiving Officer
and scanned copies of
documentary
requirements and

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CITIZEN’S CHARTER 1ST EDITION 2020

forward to the
respective Technical
Evaluator
6. Evaluate application None 10 days Registration and Licensing
and documentary Section (RLCS) Technical
requirements then Evaluator
forward to the IMES
5. Coordinate with IMES for 6.1 Coordinate to client None 15 days (excluding IMES Staff
the schedule of inspection the schedule of field travel time)
inspection, if no
conflict to the (15 days minimum
schedule, proceed to 20 days maximum)
the step no. 7
7. Inspection proper None 30 minutes IMES Staff
(Entry meeting)
7.1 Inspection of None 45 minutes IMES Staff
documents
7.2 Facility Inspection None 1 hour IMES Staff
proper
7.3 Exit meeting None 45 minutes IMES Staff
If with deficiency, company
will be submitting corrective
action and may subject to re-
inspection if necessary
8. Prepare CFPR, None 1 day RLCS Admin Staff (Encoder)
assign registration
number, encode, print,
put embed official
stamp and seal
9. Final Review and None 1 day Inspection, Monitoring and
endorsement Evaluation Section (IMES)
Head

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CITIZEN’S CHARTER 1ST EDITION 2020

10. Recommendation None 1 day Division Chief

11. Preparation of None 1 day RLCS Admin Staff (Encoder)


Transmittal
12. Approval None 1 day BAI Director
6. Go to BAI Central Office 6.1 Release LTO - None 5 minutes Designated AFVDBCD
and proceed to the Dome VDAP Certificate Releasing Officer
for the release of LTO
VDAP
30 Days, 4 hours
TOTAL: and
5 minutes

6. ISSUANCE OF LTO – VETERINARY BIOLOGICAL PRODUCT ESTABLISHMENT


Certification of a Veterinary Biological Product Establishments is needed to comply with the government requirements pursuant
to the provisions of Act 3101 and Republic Act 1071, as implemented by Department of Agriculture Administrative Order No. 9
series of 1982, otherwise known as the Revised Rule and Regulation governing the production, manufacturing, handling sales,
distribution shipment importation and exportation of veterinary biological products in the Philippines; Administrative Order No.
15 series of 1991 known as Requirements and guidelines for the establishment and operation of Veterinary Biologic
Manufacturing and Repacking Institution in the Philippines.

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business,
Who may avail: Business entity with existing License-To-Operate (LTO) as Veterinary Biologics
Manufacturer, Importer,Distributor and Outlet
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
General Requirements

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CITIZEN’S CHARTER 1ST EDITION 2020

1. Application letter addressed to the BAI Director c/o Applicant


2. Duly accomplished application form RF FVDB- c/o Applicant, AFVDBCD
03
3. Business Organization: c/o Applicant, SEC/ DTI/ CDA
a. DTI- Sole Proprietorship
b. SEC- Corporation
c. CDA- Cooperative
d. Partnership, a copy of Articles Partnership,
duly registered to SEC
4. Contract of lease of space/ proof of ownership c/o Applicant, Lessor, Land Registration Authority (LRA)
of the building occupied
5. Reference Book and Documents:
a.) Republic Act 3101, An Act authorizing the
Director of Animal Industry to promulgate
regulation for the preparation, sale,traffic in
and shipment, and importation of viruses,
serum, toxins, or analogue products used for
the treatment of domestic animals and relevant
IRR.
b.) Republic Act 1071, An Act to regulate the sale
of veterinary biologics and medicinal
preparation and relevant IRR.
6. Location Map and building layout c/o Applicant
7. Inspection report (Copy of Inspection and AFVDBCD
Evaluation Report to be attached by the
inspector)
8. Original copy of LTO Biologics (RF FVDB-09) AFVDBCD
9. Mayor’s permit c/o Applicant, LGU
10. Joint Affidavit of undertaking between the duly- AFVDBCD
licensed Veterinarian and Owner or General
Manager (RF RFVD- 16)

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CITIZEN’S CHARTER 1ST EDITION 2020

11. Attendance to Orientation Seminar AFVDBCD


Additional Requirements for Veterinary
Biologics: Manufacturer,
Importer/Distributor, Distributor/Exporter,
Distributor, Outlet
Initial Registration
1. Environmental Compliance Certificate (ECC) c/o Applicant, ECC from Environmental Management Bureau
or Permit to Operate (PTO) (EMB) or PTO from Laguna Lake Development Authority (LLDA)
and a corresponding valid PTO issued by the Department of
Environment and Natural Resources (DENR) Provincial Office
(PENRO) for plant outside Metro Manila;
2. Standard Operationg Procedure (SOP) on c/o Applicant
storage of Veterinary Biological products
(Should be itemized such as for finished
product, for quarantine, for release, rejected or
returned, recall an disposal
3. SOP on cleaning of cold storage-should be c/o Applicant
suitably clean and maintained in accordance to
its written program cleaning record;
4. SOP on packing product for dispatched c/o Applicant
- Products should not come in contact with
dry ice or subject to freezing
- Temperature monitor or record (2-8°C)
- Correct usage of insulated repacking
cases/container/styropor/ice cooler;
5. SOP on picking and dispatching c/o Applicant
- Use of FIFO (first in first out) and or FEFO
(first expiry first out)
- Transport condition, use of ref
van/refrigerant materials, temp monitor,
record (2-8°C);

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CITIZEN’S CHARTER 1ST EDITION 2020

- Condition of the product for damage


container, cleanliness, broken seal,
evidence of tampering and contaminated,
expiry;
6. Veterinary Biologics Product List/Record c/o Applicant
Name of the product
Manufacturer
Description of the product
Receiving date
Name of Supplier
Serial Number
Expiry Date
Stock reconciliation- compare with actual and
recording;
7. Number of personnel c/o Applicant
- Enough Trained personnel on good storage
practice and or Good Warehouse Practice;
- Trained to maintain regulatory requirement
and photocopy of valid PRC License of
Veterinarian;
8. Layout plan- inclusive of declaration in square c/o Applicant
meter;
9. Contract agreement with supplier c/o Applicant
10. Back-up power supply –generator set, c/o Applicant
regrigerant; and
11. Calibration record for temparature and c/o Applicant
monitoring equipment

Change in Circumstances (CIC)

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CITIZEN’S CHARTER 1ST EDITION 2020

1. Official letter requesting change in c/o Applicant


address/ownership/business
name/veterinarian/pharmacist/chemist, etc.
2. Application form RF FVDB-03 reflecting AFVDBCD
needed change/s;
3. Surrender Original copy of LTO; c/o Applicant, AFVDBCD
4. Mayor's Permit in case of change of address or c/o Applicant, LGU
business name or ownership;
5. SEC or DTI in case of change of address or c/o Applicant, DTI, SEC
business name or ownership;
6. Deed of Sale/Transfer of Rights in case of c/o Applicant
change of ownership;
7. Joint Affidavit of Undertaking between the c/o Applicant, AFVDBCD
duly-licensed Veterinarian and Owner or
General Manager (RF FVDB-16) and valid
PRC ID of Veterinarian (1 Oringinal scanned
copy)

FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Download Application 1. Receive and None 10 minutes Receiving Officer
form (RF AFVD-03) thru acknowledge
website bai.gov.ph. and fill- application
up application form
2.Submit duly filled- out 2. Review and None 30 minutes Receiving Officer
Application Form and evaluate submitted
scanned copies of filled-out form and
documentary requirements documentary
via email at requirements
afvdbcd@bai.gov.ph If complete, proceed to
the step no. 4;

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CITIZEN’S CHARTER 1ST EDITION 2020

If incomplete, inform
client about its
deficiencies

3. Receive an email, 3. Prepare OP and None 10 minutes Receiving Officer


attached the copy of the OP email to client
4. Pay corresponding fee at 4. Receive and 5 minutes Cashier Staff
the BAI Cashier Unit by acknowledge scanned Manufacture
showing the OP and send copy of Official receipt r- PHP 12,
the scanned copy thru email (OR) 000.00
afvdbcd@bai.gov.ph Distributor-
PHP
4,800.00
Importer-
PHP
4,800.00
Outlet- PHP
500.00
CIC- PHP
100.00
5. Emailed application None 10 minutes Receiving Officer
and scanned copies of
documentary
requirements and
forward to the
respective Technical
Evaluator
6. Evaluate application None 10 days Registration and Licensing
and documentary Section (RLCS) Technical
requirements then Evaluator
forward to the IMES

87
CITIZEN’S CHARTER 1ST EDITION 2020

5. Coordinate with IMES for 6.1 Coordinate to client None 15 days (excluding IMES Staff
the schedule of inspection the schedule of field travel time)
inspection, if no
conflict to the (15 days minimum
schedule, proceed to 20 days maximum)
the step no. 7
7. Inspection proper None 30 minutes IMES Staff
(Entry meeting)
7.1 Inspection of None 45 minutes IMES Staff
documents
7.2 Facility Inspection None 1 hour IMES Staff
proper
7.3 Exit meeting None 45 minutes IMES Staff
If with deficiency, company
will be submitting corrective
action and may subject to re-
inspection if necessary
8. Prepare CFPR, None 1 day RLCS Admin Staff (Encoder)
assign registration
number, encode, print,
put embed official
stamp and seal
9. Final review and None 1 day Inspection, Monitoring and
endorsement Evaluation Section (IMES)
Head
10. Recommendation None 1 day Division Chief

11. Preparation of None 1 day RLCS Admin Staff (Encoder)


Transmittal
12. Approval None 1 day BAI Director
6. Go to BAI Central Office 6.1 Release LTO – None 5 minutes Designated AFVDBCD
and proceed to the Dome Biologics Releasing Officer

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CITIZEN’S CHARTER 1ST EDITION 2020

for the release of LTO


Biologics
TOTAL: 30 days, 3
hours and
25 minutes

7. ISSUANCE OF BRAND NAME CLEARANCE (BNC)


Brand Name Clearance is needed to comply with the government requirements for trading and manufacturing of animal feeds,
veterinary drugs, and veterinary biological products in compliance with Republic Act 1556 (Livestock and Poultry Feeds Act

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Simple Transaction
Type of Transaction: G2B – Government to Business,
Who may avail: Business entity with existing License-To-Operate (LTO) as Feed Manufacturer, Commercial
Feed Trader, Importer, Veterinary Drugs and Product Manufacturer, Trader, Distributor-
Importer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Application Form RF c/o Applicant, AFVDBCD
AFVD-14 (1 original scanned copy)
2. Document attachment (if applicable)
a.) Cetificate of Registration with Intellectual c/o Applicant, IPO
Property Office (IPO) ;
b.) Distributorship/ Termination Agreement; c/o Applicant
c.) Sample label; c/o Applicant
d.) Transfer Letter; c/o Applicant, Supplier/ Previous user of Brandname
e.) Authority to use brand name c/o Applicant, Supplier/
f.) Letter of No Objection c/o Applicant, Previous user of Brandname
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME

89
CITIZEN’S CHARTER 1ST EDITION 2020

1. Download Application 1. Receive and None 10 minutes IMES Staff


form (RF AFVD-14) thru acknowledge
website bai.gov.ph. and fill- application
up application form
2.Submit duly filled- out 2. Review and None 30 minutes IMES Staff
Application Form and evaluate submitted
scanned copies of filled-out form and
documentary requirements documentary
via email at requirements
afvdbcd@bai.gov.ph If complete, proceed to
the step no. 4;
If incomplete, inform
client about its
deficiencies

3. Receive an email, 3. Prepare OP and None 10 minutes IMES Staff


attached the copy of the OP email to client
4. Pay corresponding fee at 4. Receive and BN 5 minutes Cashier Staff
the BAI Cashier Unit by acknowledge scanned Approved/
showing the OP and send copy of Official receipt Cleared -
the scanned copy thru email (OR) PHP 50.00
afvdbcd@bai.gov.ph
BN
Extension
Fee -
PHP 25.00
5. Encode and print None 5 minutes / IMES Staff
certificate
6. Final review and None 5 minutes Inspection, Monitoring and
endorsement /certificate Evaluation Section (IMES)
Head

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CITIZEN’S CHARTER 1ST EDITION 2020

7.Approval None 5 minutes Division Chief


/certificate
5. Go to BAI Central Office 5.1 Release BNC None 5 minutes / Designated AFVDBCD
and proceed to the Dome certificate Releasing Officer
for the release of Brand
Name Certificate (BNC)
TOTAL: 75 Minutes

8. ELECTRONIC ISSUANCE OF SANITARY/ PHYTOSANITARY IMPORT CLEARANCE (SPS IC)


Sanitary and Phytosanitary Import Clearance (SPS IC) is needed to comply with the government requirements for trading and
manufacturing of animal feeds, veterinary drugs, and veterinary biological products in compliance with Republic Act 1556
(Livestock and Poultry Feeds Act)

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Simple Transaction
Type of Transaction: G2B – Government to Business,
Who may avail: Business entity with existing License-To-Operate (LTO) as Feed Manufacturer, Commercial
Feed Trader, Importer, Veterinary Drugs and Product Manufacturer, Trader, Distributor-
Importer and Biologics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Attach Proforma Invoice (1 original scanned copy); c/o Applicant, Exporter/ Manufacturer
and
2. Valid CPR/ CFPR/ VBPR; and c/o Applicant, AFVDBCD
3. Valid LTO Importer/ Manufacturer of feed c/o Applicant, AFVDBCD
establishment, veterinary drugs and product and
biologics
If importing for own-use, attach LTO as Feed/
VDAP Manufacturer

91
CITIZEN’S CHARTER 1ST EDITION 2020

FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Deposit advance 1. Issue official receipt PHP 150.00 5 minutes Cashier Staff
payment
2. Sign up/ create an 2. Approve application None 30 minutes InterCommerce Staff
account at electronically
InterCommerce
Network Services, Inc
(Information
Technology and
Networking Services
company)

3. Apply SPS Import 3.1 Review SPS IC None 5 minutes/ Registration and Licensing
Permit. Fill out the Application and application Section (RLCS) Technical
template online and attachments as reviewer
upload requirements reference. If
application and
attachments are
correct and valid, the
reviewer endorses the
applciation. If with
deficiencies, reviewer
reject the application
and indicate the need
attachment or changes
3.2 Endorsement None 5 minutes/ Inspection, Monitoring and
application Evaluation Section (IMES) Head

92
CITIZEN’S CHARTER 1ST EDITION 2020

3.3 Approval None 5 minutes/ BAI Assistant Director


application
TOTAL PHP 150.00 50 Minutes

9. ISSUANCE OF EXPORT COMMODITY CLEARANCE (ECC)


Export Commodity Clearance (ECC) is needed to comply with the government requirements for trading and manufacturing of
animal feeds, veterinary drugs, and veterinary biological products in compliance with Republic Act 1556 (Livestock and Poultry
Feeds Act)

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Simple Transaction
Type of Transaction: G2B – Government to Business,
Who may avail: Business entity with existing License-To-Operate (LTO) as Feed Manufacturer, Commercial
Feed Trader, Importer, Veterinary Drugs and Product Manufacturer, Trader, Distributor-
Importer and Exporter
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request letter c/o Applicant, AFVDBCD
2. Proforma Invoice c/o Applicant, Exporter or Manufacturer
3. Certificate of product registration VDAP-CPR c/o Applicant, AFVDBCD
or Feeds- CFPR
4. LTO VDAP Exporter and Feed Exporter c/o Applicant, AFVDBCD
5. Authorization Letter from the manufacturer c/o Applicant, Manufacturer
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Submit letter request 1. Receive and None 10 minutes Administrative Support Staff
and scanned copies of acknowledge the
documentary requirements request issuance of
via email at ECC and forward to
afvdbcd@bai.gov.ph the encoder.

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CITIZEN’S CHARTER 1ST EDITION 2020

If incomplete, inform
client about its
deficiencies
2.Reroute letter None 5 minutes Administrative Support Staff
request to RLCS

3.Prepare and review


ECC
4.Recommend None 5 minutes/ Division Chief and/or
approval of the ECC application Supervising Agriculturist
5.Approval None 5 minutes/ BAI Director and/ or Assistant
application Director
2.Go to BAI Central Office 2.1 Release of ECC None 5 minutes/ Designated Releasing Officer
and proceed to the Dome application
for the release of ECC
TOTAL None 30 minutes

10. ACCREDITATION OF FOREIGN RENDERING PLANT


Accreditation of Foreign Rendering Plant is needed to comply with the government requirements for animal processed proteins
in compliance with Administrative Order No. 6, series of 2008, February 10, 2008, Mandatory Accreditation of Foreign Rendering
Plants Exporting Processed Animal Proteins to the Philippines and Memorandum Order No. 9 series of 2015, dated February
6, 2015, known as the Guidelines in the Accreditation of Foreign Rendering Plants Exporting processed animal proteins to the
Philippines.

Office or Division: Animal Feeds, Veterinary Drugs and Biologics Control Division (AFVDBCD)
Classification: Highly Technical Transaction
Type of Transaction: G2B – Government to Business,
Who may avail: Business entity with existing License-To-Operate (LTO) as Feed Importer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

94
CITIZEN’S CHARTER 1ST EDITION 2020

1. Veterinary Services
a) Organizational structure of the c/o Applicant,National Veterinary Authority of the exporting country
Office of the Veterinary Services
(national, regional/state, district)

b) Number of technical staff (how c/o Applicant,National Veterinary Authority of the exporting country
many veterinarians and Animal
health assistant)

2. Animal Production c/o Applicant,National Veterinary Authority of the exporting country


a) Animal population per species by state/district c/o Applicant,National Veterinary Authority of the exporting country

b) Annual production of meat and dairy products c/o Applicant,National Veterinary Authority of the exporting country

3. Animal Health Status c/o Applicant,National Veterinary Authority of the exporting country
a) Disease present in the country c/o Applicant,National Veterinary Authority of the exporting country
b) List of notifiable disease c/o Applicant,National Veterinary Authority of the exporting country
c) Five-year disease data inlcuding c/o Applicant,National Veterinary Authority of the exporting country
distribution of morbidity and mortality by
state/ district
4. Disease Surveillance System: Disease c/o Applicant,National Veterinary Authority of the exporting country
Reporting System
a) Laws on compulsory reporting/notification c/o Applicant,National Veterinary Authority of the exporting country
on the occurrence of disease
b) Flow of report from the farm/ village to the c/o Applicant,National Veterinary Authority of the exporting country
Central Veterinary Authority
c) Investigation of disease outbreaks c/o Applicant,National Veterinary Authority of the exporting country
d) Diagnostic capabilities c/o Applicant,National Veterinary Authority of the exporting country
5. Disease Control Program c/o Applicant,National Veterinary Authority of the exporting country
a) Laws governing disease control c/o Applicant,National Veterinary Authority of the exporting country
b) Laws governing disease control c/o Applicant,National Veterinary Authority of the exporting country

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CITIZEN’S CHARTER 1ST EDITION 2020

c) Strategies for disease control c/o Applicant,National Veterinary Authority of the exporting country
- Vaccination
- Treatment
6. Slaughterhouses/Dressing Plants c/o Applicant,National Veterinary Authority of the exporting country
a) List of accredited or registered c/o Applicant,National Veterinary Authority of the exporting country
slaughterhouses/dressing plants with their
address
b) GMP/HACCP Certifications c/o Applicant,National Veterinary Authority of the exporting country
c) Number of stockyards c/o Applicant,National Veterinary Authority of the exporting country
d) Source of Animals by districts/state c/o Applicant,National Veterinary Authority of the exporting country
e) Certification of Veterinary Officer as to c/o Applicant,National Veterinary Authority of the exporting country
compliance of the
slaughterhouses/dressing plants with
existing quality standards and regulations
Rendering Plants
1. Photocopy of Registration/Accreditation c/o Applicant, exporting company
Certificates
2.Photocopy of GMP and/or HACCP Certificates c/o Applicant, exporting company
3.Photocopy of Risk Management Program c/o Applicant, exporting company
4. List of processed animal protein products c/o Applicant, exporting company
intended for export to the Philippines

5. Processing procedures (include temperature, c/o Applicant, exporting company


time required, pressure, etc)

6. Additive added to the product (antioxidants c/o Applicant, exporting company


such as BHT, BHA, etc)
7. Quality Assurance/Laboratory (capability,
equipment, etc.)

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CITIZEN’S CHARTER 1ST EDITION 2020

8. Certificate of Analysis of the product (complete c/o Applicant, exporting company


proximate, microbiological test such as
Salmonella, etc)

9. Veterinary Officer Certification (inspection c/o Applicant, exporting company


report stating compliance with existing
standards)

10. List of countries where products are being c/o Applicant, exporting company
exported
11. Authentication from the Philippine Embassy or c/o Applicant, exporting company
Consulate Office

FEES TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID TIME
1. Submit letter of intention 1.1 Receive letter of None 10 minutes Administrative Support Staff
to accredit foreign rendering Intent
plant
1.2 Provide list of None 15 minutes Inspection Team
documentary
requirements
1.3 Assign an None 1 day AFVDBCD and NVQSD
inspection team
2.Submit list of information 2.1 Review and assess None 2 hours Inspection Team
requested by BAI submitted documents
2.2Endorse documents None 1 day Inspection Team
to NVQSD for review
of their concerns. If
complete proceed to
process step no. 3. If
with defeciencies,
Inspection team

97
CITIZEN’S CHARTER 1ST EDITION 2020

feedback to exporting
country and rendering
plant about its
deficiencies
3.Foreign Rendering plant 3.1Receive letter of None 1 day Foreign Rendering plant
schedule the visit and Invitation with
invites BAI to visit the plant schedule of visit of
their facility
3.2Preparation of None 5 days Inspection Team
travel documents
3.3Visit of Rendering None 10 days Inspection Team
Plant/ Facility
3.4Submit travel report None 1 day Inspection Team
and recommendation
4. Prepare Certificate None 5 minutes / Admin Support Staff
assign registration certificate
number, encode, print,
put embed official
stamp and seal,
5. Final Review and None 10 minutes Inspection, Monitoring and
endorsement /certificate Evaluation Section (IMES) Head
6. Recommendation None 5 minutes / Division Chief
certificate
7. Preparation of None 5 minutes / Admin Support Staff
Transmittal certificate
8. Approval None 1 day BAI Director
4.Go to BAI Central Office 4.1Release Certificate None 5 minutes/ Designated Releasing Officer
and proceed to the Dome of Accreditation (RF certificate
for the release of FVDB-46)
Acrreditation of Foreign *The validity of
Rendering Plant Certificate Accreditation is not

98
CITIZEN’S CHARTER 1ST EDITION 2020

affected when a ban


for importation of PAPs
to the Philippines is
being implemented.

TOTAL: None 20 days, 2 hours


and 55 minutes

99
CITIZEN’S CHARTER 1ST EDITION 2020

National Veterinary Quarantine Services


Division (NVQSD)
External Services- Regulatory

100
CITIZEN’S CHARTER 1ST EDITION 2020

1. ACCREDITATION OF COMMERCIAL IMPORTERS/EXPORTERS OF LIVE ANIMALS, ANIMAL


PRODUCTS AND BY-PRODUCTS (EXCEPT FROZEN MEAT)

Applicants may apply for BAI Accreditation as importer or exporter of live animals, animal products and animal by products
(except meat) prerequisite to SPS Import Clearance or Export Commodity Clearance/International Veterinary Certificate
application pursuant to DA Administrative Order No.9 s.2010 for import and the following issuances for export:
• DA-SO No. 2004 series of 2000
• BAI Memorandum Order dated June 19, 2009 “Requirements for the Export of
• Animals, Animal Products and By-products
• BAI Memorandum Order dated September 30, 2004 “Requirements and Procedures in the Export of Poultry (Hatching
Eggs, Day-Old Chicks and Frozen Poultry Meat)
• DA Memorandum Circular No. 03 s.2018 “Guidelines on the Export of Live Animals, Animal products and by-products from
the Philippines

Office or Division: National Veterinary Quarantine Services Division (NVQSD)


Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of intent addressed to the BAI Director (1 electronic mail or
letter) with the following information:
• Full name with Signature of applicant/representative
• Contact number and/or E-mail address of
applicant/representative
• Proposed schedule of inspection with NVQSD
2. Mayor's Business Permit (1 certified true copy) LGU Municipal Office where business is located
3. Taxpayer Registration Bureau of Internal Revenue
4. DTI or SEC Registration (1 certified true copy) Department of Trade Industry
Securities and Exchange Commission

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CITIZEN’S CHARTER 1ST EDITION 2020

5. Current Bureau of Customs Accreditation and Registration - Bureau of Customs


Account Management Office (AMO) (1 certified true copy)
6. Letter of authority for the company's representative (1 original
copy)
7. Notarized lease of contract or proof of ownership of
warehouse/cold storage facility (1 copy)
8. Process flow (for exporters)
9. License to Operate and Certificate of Product Registration (1 copy) Food and Drug Administration
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
1. Submit letter of intent with copies In person/courier services None 1 day BAI Office of the Director,
of applicable above listed Administrative Assistant
requirements. 1.1 Receive letter with the
requirements from
In person/courier services: client/messenger and stamp
Address: BAI Director’s Office, receiving copy
Visayas Ave., Vasra, Diliman,
Quezon City
1.2 Forward letter with the
requirements to National
Veterinary Quarantine
Services Division
Via electronic mail at 1.1 Forward e-mail to
director@bai.gov.ph National Veterinary
Quarantine Services Division:
nvqsd@bai.gov.ph
2.Receive an e-mail reply from the 2.1 Receive/ acknowledge None 1 day National Veterinary Quarantine
NVQSD acknowledging receipt of the and send email reply to client Services Division, Administrative
request Assistant
2.2 Review submitted None 1 hour National Veterinary Quarantine
Requirements Services Division, Administrative
Assistant
2.3 Endorse application for None 1 day
quarantine site inspection to
available inspectors

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CITIZEN’S CHARTER 1ST EDITION 2020

3. Receive an e-mail reply or text 3. Send an e-mail reply or None 1 day National Veterinary Quarantine
message or a phone call from text message or call the client Services Division, Technical staff
NVQSD regarding schedule of for the schedule of inspection
inspection
4. Guide the NVQSD inspector/s 4.1 Conduct on Site None 3 days National Veterinary Quarantine
during inspection and evaluation. Inspection and Evaluation of Services Division, Technical staff
Provide documents and records client’s facility and verification
requested by the inspector. of records
5. Wait for the result of the 4.2 Prepare and submit None 3 days National Veterinary Quarantine
application inspection report and Services Division, Technical staff
recommendation
4.3 Prepare Certificate of None 1 hour National Veterinary Quarantine
Accreditation for compliant Services Division, Administrative
application Assistant
4.4 Recommend Approval of None 1 day National Veterinary Quarantine
Accreditation Services Division Chief
4.5 Approval of the Certificate None 3 days BAI Director
of Accreditation
6. Receive notification from NVQSD 6.1 Notify client that the None 1 hour National Veterinary Quarantine
via text message, phone call or e- Accreditation Certificate is Services Division, Administrative
mail to pick-up Certificate of now ready for pick up Assistant
Accreditation
7. Payment of Certificate Fee 5.1 Issuance of Order of Certificate 1hour Accounting
Payment Fee-PHP
100
5.2 Receive payment and Certificate 1 hour Cashier
issue Official Receipt Fee-PHP
100
6. Receive Certificate of 6.1 Check payment receipt 1 hour Records
Accreditation 6.2 Stamp dry seal in the
Certificate
6.3 Release Certificate of
Accreditation
TOTAL PHP 100 14 days 6
hours

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CITIZEN’S CHARTER 1ST EDITION 2020

2. ONLINE ISSUANCE OF SPS IMPORT CLEARANCE FOR ANIMAL PRODUCTS AND BY-PRODUCTS
Applicants may apply for SPS Import Clearance through the intercommerce website prior to importation of animal products and by-
products pursuant to DA Administrative Order No.9 s.2010, this is to ensure that the products meet our country’s animal health and
food safety standards. The importation terms and conditions are also prescribed in the SPS Import Clearance for the importer’s
compliance.

Office or Division: National Veterinary Quarantine Services Division


Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Pro-forma invoice (1 scanned copy of the original) Supplier of products
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
For new importer: 1.1 Refer client to None 1 day National Veterinary Quarantine
1. Contact Intercommerce Network Intercommerce Network Services Division, Administrative
Services (INS) via: Services (INS) for the Assistant
Direct Line: registration of new account or
(02)843-8182 registration of new
Trunkline: importable/s
(02) 888-4674 dial 2 | Sales and
Marketing
Mobile : 09189024269
|09175664362
https://www.intercommerce.com.ph/c
ontact.asp
to register a user account and submit
list of Importables.

104
CITIZEN’S CHARTER 1ST EDITION 2020

Registered user applying for


registration of new importables:
1. Contact Intercommerce Network
Services (INS) via:
Direct Line:
(02)843-8182
Trunkline:
(02) 888-4674 dial 2 | Sales and
Marketing
Mobile : 09189024269
|09175664362
https://www.intercommerce.com.ph/c
ontact.asp
to submit list of new Importables.
1.2 Review, Evaluate and None 1 day National Veterinary Quarantine
approve or reject the Services Division, Online technical
importable/s evaluator
2. Log-in at 2.1 Log-in at None 2 days National Veterinary Quarantine
www.intercommerce.com.ph/login.as http://da.intercommerce.com. Services Division, Online technical
p to file for SPS Import Clearance ph/ and perform Application evaluator
and upload Proforma Invoice. completeness review, check
standing ban and other
import related concerns
2.2 Endorse or reject None 1 day
application
3. Wait for the processing of 3.1 Re-evaluation of None 2 days National Veterinary Quarantine
application application Services Division, Chief

3.2 Endorse for approval of None 1 day


the BAI Assistant Director or
reject application
4. Print approved SPS Import 4.1 Approve/Reject SPS None 3 days BAI, Assistant Director
Clearance Import Clearance Application
TOTAL None 11 days

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CITIZEN’S CHARTER 1ST EDITION 2020

3. ONLINE ISSUANCE OF SPS IMPORT CLEARANCE FOR LIVE ANIMALS (EXCEPT DOGS AND CATS)
Applicants may apply for SPS Import Clearance through the intercommerce website prior to importation of live animals (except
dogs and cats) pursuant to DA Administrative Order No.9 s.2010, this is to ensure that the animals comply with our country’s animal
health regulations to prevent the inadvertent introduction and spread of transboundary animal diseases. The importation terms and
conditions are also prescribed in the SPS Import Clearance for full compliance.

Office or Division: National Veterinary Quarantine Services Division


Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Notarized application (1 original)
2. BAI Certificate of Accreditation as importer (1 photocopy) Bureau of Animal Industry, National Veterinary Quarantine Services
Division
3. Animal Quarantine Site Inspection Report Bureau of Animal Industry, National Veterinary Quarantine Services
(1 photocopy) Division/Veterinary Quarantine Station
4. For wild and exotic animals: Biodiversity Management Bureau, Department of Environment and
• CITES certification (1 original) Natural Resources (BMB, DENR)
• CITES permit (1 original)
5. Proposed veterinary health certificate from country of origin (1 Competent Veterinary Authority
letter or electronic document)
6. Proforma Invoice (1 scanned copy of the original) Supplier/Exporter
7. Certificate of ownership (for cattle only) (1 original) Supplier/Exporter
8. Certificate of gamefowl breeder (if gamefowl) (1 photocopy)
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
For new importer: 1.1 Refer client to None 1 day National Veterinary Quarantine
1. Contact Intercommerce Network Intercommerce Network Services Division, Administrative
Services (INS) via: Services (INS) for the Assistant
Direct Line: registration of new account

106
CITIZEN’S CHARTER 1ST EDITION 2020

(02)843-8182
Trunkline:
(02) 888-4674 dial 2 | Sales and
Marketing
Mobile : 09189024269
|09175664362
https://www.intercommerce.com.ph/c
ontact.asp
to register a user account.
2. Log-in at 2.1 Log-in at None 2 days National Veterinary Quarantine
www.intercommerce.com.ph/login.as http://da.intercommerce.com. Services Division, Online technical
p to file for SPS Import Clearance ph/ and perform Application evaluator
and upload Proforma Invoice. completeness review, check
Import Risk Assessment
report, standing ban and
other import related concerns
2.2 Endorse or reject None 1 day
application
3. Wait for the processing of 3.1 Re-evaluation of None 2 days National Veterinary Quarantine
application application Services Division, Chief

3.2 Endorse for approval of None 1 day


the BAI Assistant Director or
reject application
4. Print approved SPS Import 4.1 Approve/Reject SPS None 3 days BAI, Assistant Director
Clearance Import Clearance Application
TOTAL None 10 days

107
CITIZEN’S CHARTER 1ST EDITION 2020

4. ISSUANCE OF VETERINARY HEALTH CERTIFICATE/INTERNATIONAL VETERINARY CERTIFICATE


FOR THE EXPORT OF LIVE ANIMALS (EXCEPT DOGS AND CATS)
All exports of live animals shall be accompanied by a Veterinary Health Certificate/ lnternational Veterinary Certificate [lVC) or other
export clearance that may be required by the Competent Authority of destination country. The certification specifies that these
commodities are free from any communicable animal diseases or are not carriers thereof, as provided in DA Administrative Order
No. 03 series of 2018.
Office or Division: National Veterinary Quarantine Services Division
Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of intent addressed to the BAI Director (1 electronic mail or
letter) with the following information:
• Species, sex, age and number of animals
• Brand Name/Strain
• Number/weight
• Packaging
• Farm of Origin
• Main Office address
• Name of BAI Accredited Exporter
• Name and Address of Consignee
• H.S, Code Number
• Means of Transport
• Date of Export
• Country of Destination (Farm/Hatchery/Facility address)
• Source farm
• Proposed schedule of inspection with NVQSD
2. Import Clearance/ Veterinary Health/Quarantine Certificate (1 National Competent Authority of destination country
scanned copy/electronic document)
3. CITES permit for exotic pets and non-human primates (1 original) Biodiversity Management Bureau, DENR

108
CITIZEN’S CHARTER 1ST EDITION 2020

4. Laboratory test results required by the importing country (1 Authorized testing center approved/recognized/referred by the
original) importing country
5. Certificate of Inspection and completion of 31 days pre-export Bureau of Animal Industry, National Veterinary Quarantine Services
Quarantine inspection of NVQSD (during the start, middle and at the Division
end of the specified period) for non-human primates (1 original)
6. Day-Old-Chicks
• Pre-requisite: The Philippines must be an accredited National Competent Authority of destination country
exporter by the importing country. The Bureau of Animal
Industry shall make a formal request for accreditation. BAI
must accomplish the set of questionnaires required by the
importing country. Other countries require an import risk
analysis as well.
• Certificate of Export Farm accreditation (1 photocopy)

Exotic Animals
• Letter of Request to Export addressed to the BAI Director (1 Bureau of Animal Industry, National Veterinary Quarantine Services
letter/electronic mail) Division
• CITES permit from the Biodiversity Management Bureau,
DENR (1 original)
• If it is not possible to present the animal to NVQSD for
inspection, arrange a schedule with the NVQSD for
inspection of the animals in the farm
• Serological test/s results for diseases required by the
importing country (1 original)
• A Veterinary Health/Quarantine Certificate in compliance with
the animal health requirements of the importing country shall
be attached (1 original)

FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
1. Submit letter of intent with the In person/courier services None 1 day BAI Office of the Director,
copies of applicable above listed Administrative Assistant
requirements.
1.1 Receive letter with the
in person/courier services: requirements from

109
CITIZEN’S CHARTER 1ST EDITION 2020

Address: BAI Director’s Office, client/messenger and stamp


Visayas Ave., Vasra, Diliman, receiving copy
Quezon City
1.2 Forward letter with the
requirements to National
Veterinary Quarantine
Services Division
Via electronic mail at 1.1 Forward e-mail to
director@bai.gov.ph National Veterinary
Quarantine Services Division:
nvqsd@bai.gov.ph
2.Receive an e-mail reply from the 2.1 Receive/ acknowledge None 1 day National Veterinary Quarantine
NVQSD acknowledging receipt of the and send email reply to client Services Division, Administrative
request Assistant
2.2 Review submitted None 1 hour National Veterinary Quarantine
Requirements Services Division, Administrative
Assistant
2.3 Endorse application for None 1 day
quarantine site inspection to
available inspectors Skip this
step for export application of
non-human primates and go
to step 4.3
3. Receive an e-mail reply or text 3. Send an e-mail reply or None 1 day National Veterinary Quarantine
message or a phone call from text message or call the client Services Division, Technical staff
NVQSD regarding schedule of for the schedule of inspection
inspection
4. Guide the NVQSD inspector/s 4.1 Conduct on Site None 3 days National Veterinary Quarantine
during inspection and evaluation. Inspection and Evaluation of Services Division, Technical staff
Provide documents and records animal health status and
requested by the inspector. verification of records
5. Wait for the result of the 4.2 Prepare and submit None 3 days National Veterinary Quarantine
application inspection report and Services Division, Technical staff
recommendation

110
CITIZEN’S CHARTER 1ST EDITION 2020

4.3 Prepare Veterinary None 1 hour National Veterinary Quarantine


Health Certificate for Services Division, Administrative
compliant application Assistant
4.4 Review and approval of None 4 hours National Veterinary Quarantine
Veterinary Health Certificate Services Division, Authorized
approving Veterinarian
6. Receive notification from NVQSD 6.1 Notify client that the None 1 hour National Veterinary Quarantine
via text message, phone call or e- Veterinary Health Certificate Services Division, Administrative
mail to pick-up Veterinary Health is now ready for pick up Assistant
Certificate
6. Receive Veterinary Health 6.1 Stamp dry seal in the 1 hour Records
Certificate Certificate
6.2 Release Veterinary
Health Certificate
TOTAL for General Application None 10 days 8
hours
TOTAL for Non-Human Primate Export None 2 days 8
hours

5. ISSUANCE OF VETERINARY HEALTH CERTIFICATE/INTERNATIONAL VETERINARY CERTIFICATE


FOR THE EXPORT OF ANIMAL PRODUCTS (FULLY PROCESSED PRODUCTS INCLUDING CANNED
GOODS AND FROZEN POULTRY)
All exports of animal products such as fully- processed products including canned Goods and frozen poultry shall be
accompanied by a Veterinary Health Certificate/ lnternational Veterinary Certificate [lVC) or other export clearance that may be
required by the Competent Authority of destination country. The certification specifies that these commodities were prepared,
processed and packed following the export requirements of the Philippines as provided in BAI Memorandum Order dated June
19, 2009 “Requirements for the Export of Animals, Animal Products and By-products; BAI Memorandum Order dated September
30, 2004 “Requirements and Procedures in the Export of Poultry (Hatching Eggs, Day-Old Chicks and Frozen Poultry Meat) and
DA Administrative Order No. 03 series of 2018.

111
CITIZEN’S CHARTER 1ST EDITION 2020

Office or Division: National Veterinary Quarantine Services Division


Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of intent addressed to the BAI Director (1 electronic mail or
letter) with the following information:

Animal Products (Unprocessed Frozen Meat)


• Name and Address of Consignor
• Name and Address of Consignee
• Description of Goods
• Declared Weight
• "Place of Origin
• Number and Type of Packages
• Container Number
• Seal Number
• Name, Address and Approval Number of NMIS-Approved
establishment
• Establishment Number
• Place of Dispatch
• Country and Place of Destination
• "Means of Conveyance
• Date of Dispatch
• Date of Slaughter/Manufacture
• Date of Inspection
Animal Products (Cooked Processed Meat)
• Name and Address of Consignor
• Name and Address of Consignee
• Description of Goods
• Declared Weight
• Place of Origin
• Number, Type and Marl<ing of Packages
• Container Number

112
CITIZEN’S CHARTER 1ST EDITION 2020

• Seal Number
• Name, Address of Approved Processing Plant
• Plant Accreditation Number
• Place of Dispatch
• Country and Place of Destination
• Means of Conveyance
• Date of Dispatch
• Control Number of Foreign Meat Inspection Certificate/VHC
of raw materials
2. Import Veterinary Health/Quarantine Certificate (1 original National Competent Authority of destination country
letter/electronic copy)
3. For Fully Processed Products including Canned Goods National Meat Inspection Service
• Meat Inspection Certificate (1 original)
• Certificate and Laboratory Report (1 original)
4. For Frozen Poultry Meat National Meat Inspection Service
• Packing List (1 original)
• Official Meat Inspection Certificate from NMIS (1 original)
• NMIS Laboratory Report (1 original)

FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
1. Submit letter of intent with the In person/courier services None 1 day BAI Office of the Director,
copies of applicable above listed Administrative Assistant
requirements. 1.1 Receive letter with the
requirements from
in person/courier services: client/messenger and stamp
Address: BAI Director’s Office, receiving copy
Visayas Ave., Vasra, Diliman,
Quezon City
1.2 Forward letter with the None
requirements to National
Veterinary Quarantine
Services Division

113
CITIZEN’S CHARTER 1ST EDITION 2020

Via electronic mail at 1.1 Forward e-mail to None


director@bai.gov.ph National Veterinary
Quarantine Services Division:
nvqsd@bai.gov.ph
2. Wait for the processing of the 2.1 Review submitted None 1 day National Veterinary Quarantine
application Requirements Services Division, Administrative
2.2 Prepare Veterinary None 1 hour Assistant
Health Certificate for
compliant application
2.3 Review and approval of None 4 hours National Veterinary Quarantine
Veterinary Health Certificate Services Division, Authorized
approving Veterinarian
3. Receive notification from NVQSD 3.1 Notify client that the None 1 hour National Veterinary Quarantine
via text message, phone call or e- Veterinary Health Certificate Services Division, Administrative
mail to pick-up Veterinary Health is now ready for pick up Assistant
Certificate
3. Receive Veterinary Health 3.1 Stamp dry seal in the None 1 hour Records
Certificate Certificate
3.2 Release Veterinary
Health Certificate
TOTAL None 2 days 7
hours

6. ISSUANCE OF COMMODITY CLEARANCE CERTIFICATE


All exports of animal by products shall be accompanied by a Commodity Clearance Certificate (CCC) prior to its departure as
provided in BAI Memorandum Order dated June 19, 2009 “Requirements for the Export of Animals, Animal Products and By-
products” and DA Administrative Order No. 03 series of 2018.
Office or Division: National Veterinary Quarantine Services Division
Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All

114
CITIZEN’S CHARTER 1ST EDITION 2020

CHECKLIST OF REQUIREMENTS WHERE TO SECURE


1. Letter of intent addressed to the BAI Director (1 electronic mail or
letter) with the following information:
• Name, Address and Contact Details of BAI Accredited
Exporter
• Name and Address of Consignee
• Description of Goods
• Quantity (No. of Container and Total Net Weight)
• H.S. Code number
• Means of Transport
• Date of Export
• Port of Shipment
• Proposed schedule of inspection for Hides, Skin, Commercial
Leather and Feathers, Embryonated and Salted Eggs
2. Noodle Packs/Soup Packs National Competent Authority of destination country
• Certification in compliance with the requirements of the
importing country ( 1 original letter/electronic document)
3. Cheese Curds, Skimmed Milk & Other Dairy Products Supplier
• Pro-Forma Invoice (1 original)

4. Hides, Skin, Commercial Leather and Feathers Supplier


• Pro-Forma Invoice (1 original)
5. Embryonated and Salted Eggs Bureau of Animal Industry, Animal Health and Welfare Division
• Farm accreditation certificate (1 photocopy)
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
1. Submit letter of intent with the In person/courier services None 1 day BAI Office of the Director,
copies of applicable above listed Administrative Assistant
requirements.
1.1 Receive letter with the
in person/courier services: requirements from
Address: BAI Director’s Office, client/messenger and stamp
Visayas Ave., Vasra, Diliman, receiving copy
Quezon City

115
CITIZEN’S CHARTER 1ST EDITION 2020

1.2 Forward letter with the None


requirements to National
Veterinary Quarantine
Services Division
Via electronic mail at 1.1 Forward e-mail to None
director@bai.gov.ph National Veterinary
Quarantine Services Division:
nvqsd@bai.gov.ph
2.Receive an e-mail reply from the 2.1 Receive/ acknowledge None 1 day National Veterinary Quarantine
NVQSD acknowledging receipt of the and send email reply to client Services Division, Administrative
request Assistant
2.2 Review submitted None 1 hour National Veterinary Quarantine
Requirements Services Division, Administrative
Assistant
2.3 Endorse application for None 1 day
inspection and fumigation of
inspection of Hides, Skin,
Commercial Leather and
Feathers, or farm inspection
for Embryonated and Salted
Eggs to available inspectors.
Skip this step for all other
application and go to step 5.2
3. Receive an e-mail reply or text 3. Send an e-mail reply or None 1 day National Veterinary Quarantine
message or a phone call from text message or call the client Services Division, Technical staff
NVQSD regarding schedule of for the schedule of inspection
inspection
4. Guide the NVQSD inspector/s 4.1 Conduct inspection and None 1 day National Veterinary Quarantine
during inspection and evaluation. fumigation of Hides, Skin, Services Division, Technical staff
Provide documents and records Commercial Leather and
requested by the inspector. Feathers
4.1 Conduct inspection of None 3 days
source farm of embryonated
and Salted Eggs

116
CITIZEN’S CHARTER 1ST EDITION 2020

5. Wait for the result of the For embryonated and Salted None 3 days National Veterinary Quarantine
application Eggs Services Division, Technical staff
5.1 Prepare and submit
inspection report and
recommendation. Skip this
step for hides, skin,
commercial leathers and
feathers.
5.2 Prepare Commodity None 1 hour National Veterinary Quarantine
Clearance Certificate for Services Division, Administrative
compliant application Assistant
5.3 Review and approval of None 4 hours National Veterinary Quarantine
Commodity Clearance Services Division, Authorized
Certificate approving Veterinarian
6. Receive notification from NVQSD 6.1 Notify client that the None 1 hour National Veterinary Quarantine
via text message, phone call or e- Commodity Clearance Services Division, Administrative
mail to pick-up Commodity Certificate is now ready for Assistant
Clearance Certificate pick up
6. Receive Commodity Clearance 6.1 Stamp dry seal in the 1 hour Records
Certificate Certificate
6.2 Release Commodity
Clearance Certificate
TOTAL for General Application None 2 days 8
hours
TOTAL for Hides, Skin, Commercial Leather and Feathers None 4 days 8
hours
TOTAL for Embryonated and Salted Eggs None 10 days 8
hours

117
CITIZEN’S CHARTER 1ST EDITION 2020

7. ISSUANCE OF VETERINARY HEALTH CERTIFICATE/INTERNATIONAL VETERINARY CERTIFICATE


FOR THE EXPORT OF DOGS AND CATS
All exports of dogs and cats shall be accompanied by a Veterinary Health Certificate/ lnternational Veterinary Certificate (lVC) or
other export clearance that may be required by the Competent Authority of destination country pursuant to BAI Memorandum
Circular No. 4 and 5 dated September 16 and 21, 2016; BAI Memorandum Order dated December 13, 2011 “Additional
Requirements in the Export of Dogs and Cats”; BAI Memorandum Order dated June 16, 2005 “Requirements and Procedures in
the Export of Dogs and Cats”; DA Memorandum Circular No.8 series of 1980 and BAI Memorandum dated February 8, 2001.
Office or Division: National Veterinary Quarantine Services Division
Classification: Highly Technical
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Veterinary Health Certificate (1 original) BAI- National Veterinary Quarantine Services Division or Duly
Licensed Private Veterinarian
2. Updated vaccination record against rabies, distemper, hepatitis, Any licensed veterinarian
leptospirosis and parvovirus for dogs; and rabies and feline
panleukopenia for cats (1 original)
3. ISO 15-digit non-encrypted microchip identification number implant Any licensed veterinarian
4. Rabies Neutralization Antibody Test(1 original) National Meat Inspection Service
5. Other documents/ tests as may be required by the veterinary Authorized/preferred/recommended testing laboratory of the
authority of the importing country (1 original) destination country
6. For entry to the EU, UAE, Japan, Taiwan, Hawaii, Canada, Authorized/preferred/recommended testing laboratory of the
Singapore, Indonesia, Sarawa, Malaysia, Australia & South Africa destination country
countries
• The animal must have an electronic transponder (viz.,
microchip) or a clearly readable tattoo as identification.
• The animal must also be vaccinated against rabies and must
undergo blood test that provides evidence of the animal's
vaccination against rabies (1 original)
• Blood test must be taken, and sample thereof be submitted
for testing by an approved laboratory three (3) months before
movement for entry to the said countries.

118
CITIZEN’S CHARTER 1ST EDITION 2020

• It is advised for the animal to be given boosters at regular


intervals prescribed by the vaccine-producing laboratory.
FEES TO BE PROCESSI
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
PAID NG TIME
1. Submit above listed requirements. In person None 1 hour National Veterinary Quarantine
1.1 Receive letter with the Services Division, Administrative
in person requirements from Assistant
Address: BAI NVQSD, Visayas Ave., client/messenger and stamp
Vasra, Diliman, Quezon City receiving copy
Via electronic mail at 1.1 Receive e-mail request None
nvqsd@bai.gov.ph
2. In person 2.1 Review submitted None 1 hour National Veterinary Quarantine
Wait for the processing of the Requirements Services Division, Administrative
application 2.2 Verify microchip ID None 1 hour Assistant
number of the dog/cat using
a microchip reader
2.3 Prepare Veterinary None 1 hour
Health Certificate for
compliant application
2.4 Review and approval of None 2 hours National Veterinary Quarantine
Veterinary Health Certificate Services Division, Authorized
approving Veterinarian
Via electronic mail at 2.1 Receive/ acknowledge None 1 day National Veterinary Quarantine
nvqsd@bai.gov.ph and send email reply to client Services Division, Administrative
2.2 Prepare Veterinary None 1 hour Assistant
Health Certificate for
compliant application
2.3 Review and approval of None 4 hours National Veterinary Quarantine
Veterinary Health Certificate Services Division, Authorized
approving Veterinarian
3. Receive notification from NVQSD 3.1 Notify client that the None 1 hour National Veterinary Quarantine
via text message, phone call or e- Veterinary Health Certificate Services Division, Administrative
mail to pick-up Veterinary Health is now ready for pick up. Assistant
Certificate

119
CITIZEN’S CHARTER 1ST EDITION 2020

Skip this step for in-person


application.
3. Receive Veterinary Health 3.1 Stamp dry seal in the None 1 hour Records
Certificate Certificate
3.2 Release Veterinary
Health Certificate
TOTAL for In Person None 7 hours
TOTAL if application sent via E-mail None 1 day 7
hours

8. ISSUANCE OF LOCAL SHIPPING PERMIT FOR LIVE ANIMALS, ANIMAL PRODUCTS AND BY-
PRODUCTS
Any person or entity whether government or private shall secure a Shipping Permit for the domestic movement (intra-regional,
inter-regional and inter-island) of live animals, animal products and by-products as per DA Administrative Order No.5 s.2019 in
accordance with the objectives of Republic Act (RA) No. 7394, otherwise known as the Consumer Act of the Philippines and R.A.
No. 8345, otherwise known as the Agriculture and Fisheries Modernization Act of 1997 (AFMA).
Office or Division: National Veterinary Quarantine Services Division
Classification: Simple
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Live Animals:
Hatching Eggs (HEs)/Day-old-chicks (DOCs)/Ready-to-Lay
Pullets (RTL)
• BAI Certificate of Hatchery Facility accreditation (1 BAI- Animal Health and Welfare Division
photocopy)
• BAI Certificate of Poultry Farm accreditation (1 photocopy) BAI- Animal Health and Welfare Division
• Livestock Handler’s License and BAI, DA Regional Field Office, LGU Office of the Provincial
Registration of Transport Carrier (1 photocopy) Veterinarian

120
CITIZEN’S CHARTER 1ST EDITION 2020

• Veterinary Health Certificate with Newcastle Disease (ND) If issued by farm veterinarian, it must be concurred by LGU
vaccination, ND and Avian Influenza free Certification (1 (Municipal/City/Provincial) or DA Regional Field Office veterinarian
original)

Broilers from Commercial Farms BAI, DA Regional Field Office, LGU Office of the Provincial
• Livestock Handler’s License and Veterinarian
Registration of Transport Carrier (1 photocopy)
If issued by farm veterinarian, it must be concurred by LGU
• Veterinary Health Certificate with Newcastle Disease (ND) (Municipal/City/Provincial) or DA Regional Field Office veterinarian
vaccination, ND and Avian Influenza free Certification (1
original)

BAI, DA Regional Field Office, LGU Office of the Provincial


Free range/native chickens raised in the backyard Veterinarian
• Livestock Handler’s License and
Registration of Transport Carrier (1 photocopy) If issued by farm veterinarian, it must be concurred by LGU
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
• Veterinary Health Certificate with Newcastle Disease (ND)
vaccination, ND and Avian Influenza free Certification (1
original)
BAI- Animal Health and Welfare Division
Game fowls
• BAI Certificate of Poultry Farm Accreditation (1 photocopy) If issued by farm veterinarian, it must be concurred by LGU
• Veterinary Health Certificate with Newcastle Disease (ND) (Municipal/City/Provincial) or DA Regional Field Office veterinarian
vaccination, ND and Avian Influenza free Certification (1
original) BAI- Animal Health and Welfare Division
• Laboratory Compliance Report for Avian Influenza (1 original)
BAI, DA Regional Field Office, LGU Office of the Provincial
• Livestock Handlers License(1 photocopy)
Veterinarian
For farms without BAI Certificate of Poultry Farm
Accreditation:
• Negative Avian Influenza laboratory test result shall be BAI- Animal Disease Diagnosis and Reference Laboratory or DA
required prior to shipment (1original) Regional Animal Disease Diagnostic Laboratory (RADDL)
Game fowls from AI free areas (Visayas and Mindanao) to
Luzon

121
CITIZEN’S CHARTER 1ST EDITION 2020

• Veterinary Health Certificate (1 original)


If issued by farm veterinarian, it must be concurred by LGU
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
Racing Pigeons
• Certificate of BAI accreditation of racing pigeon association (1
photocopy)
• Livestock Handler’s License and Registration of Transport BAI- Animal Health and Welfare Division
Carrier(1 photocopy)
• Veterinary Health Certificate with Newcastle Disease (ND)
vaccination, ND and Avian Influenza free Certification (1 BAI, DA Regional Field Office, LGU Office of the Provincial
original) Veterinarian

• Laboratory Compliance Report for Avian Influenza (1 original) If issued by farm veterinarian, it must be concurred by LGU
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
Quails
• BAI Certificate of Poultry Farm Accreditation(1 photocopy)
• Livestock Handler’s License and Registration of Transport BAI- Animal Health and Welfare Division
Carrier(1 photocopy)

• Veterinary Health Certificate with Newcastle Disease (ND)


vaccination, ND and Avian Influenza free Certification (1 BAI- Animal Health and Welfare Division
original)
• Laboratory Compliance Report for Avian Influenza (1 original) BAI, DA Regional Field Office, LGU Office of the Provincial
Veterinarian
Ducks for Meat and Egg production
If issued by farm veterinarian, it must be concurred by LGU
• BAI Certificate of Duck Farm Accreditation (1 photocopy)
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
• Livestock Handler’s License and Registration of Transport
Carrier(1 photocopy)
BAI- Animal Health and Welfare Division
• Veterinary Health Certificate with Newcastle Disease (ND)
vaccination, ND and Avian Influenza free Certification (1
original)
• Laboratory Compliance Report for Avian Influenza (1 original) BAI- Animal Health and Welfare Division
Grazing Ducks

122
CITIZEN’S CHARTER 1ST EDITION 2020

• Two (2) negative AI Laboratory Test results. Test results shall BAI, DA Regional Field Office, LGU Office of the Provincial
cover the entire flock population when the sample collection Veterinarian
was done and shall be valid for one shipment only (1 original)
• Livestock Handler’s License and Registration of Transport If issued by farm veterinarian, it must be concurred by LGU
Carrier (1 photocopy) (Municipal/City/Provincial) or DA Regional Field Office veterinarian
• Veterinary Health Certificate with Newcastle Disease (ND)
and Avian Influenza free Certification (1 original) BAI- Animal Health and Welfare Division

Pet birds including but not limited to Lovebirds, non-racing


pigeons, doves
• Veterinary Health Certificate with Newcastle Disease (ND) BAI- Animal Disease Diagnosis and Reference Laboratory or DA
vaccination, ND and Avian Influenza free Certification (1 Regional Animal Disease Diagnostic Laboratory (RADDL)
original)

Spent Hens/Chicken/Culls from Commercial and


Backyard/Smallholder Farms BAI, DA Regional Field Office, LGU Office of the Provincial
• Livestock Handler’s License and Registration of Transport Veterinarian
Carrier (1 photocopy)
• Veterinary Health Certificate with Newcastle Disease (ND)
vaccination, ND and Avian Influenza free Certification (1 If issued by farm veterinarian, it must be concurred by LGU
photocopy) (Municipal/City/Provincial) or DA Regional Field Office veterinarian
• No spent hens/chickens or culls from Luzon shall be allowed
for movement to Visayas and Mindanao. No movement of
spent chickens in between major islands.
• The spent hens/culls intended for slaughter shall come from Any licensed Veterinarian
an accredited source farm, if not, AI test is required
(applicable for Luzon, Visayas and Mindanao).(1 original)

Swine/Gilts, Boar, Piglets for Breeding(Breeder Farm)


• Livestock Handler’s License and Registration of Transport
Carrier(1 photocopy)
• Certificate of Swine breeder farm accreditation(1 photocopy) BAI, DA Regional Field Office, LGU Office of the Provincial
• Veterinary Health Certificate indicates the animals are Veterinarian
apparently healthy and sourced from farm/compartment zone

123
CITIZEN’S CHARTER 1ST EDITION 2020

with NO reported cases/outbreaks of priority swine diseases If issued by farm veterinarian, it must be concurred by LGU
such as Swine Influenza (SIV) in the source farm for past 6 (Municipal/City/Provincial) or DA Regional Field Office veterinarian
months (1 original)
• BAI Laboratory Compliance Certificate for PRRS, PRV and
Brucella (1 original)
• Classical Swine Fever vaccination (1 original)

Piglet for Finishers/Fatteners (Commercial Farms)


• Livestock Handler’s License and Registration of Transport
Carrier(1 photocopy) BAI- Animal Disease Diagnosis and Reference Laboratory or DA
• Sourced from BAI or LGU Accredited Farm(1 photocopy) Regional Animal Disease Diagnostic Laboratory (RADDL)
• Veterinary Health Certificate indicates the animals are
apparently healthy and sourced from farm/compartment zone
with NO reported cases/outbreaks of priority swine diseases
such as Swine Influenza (SIV) in the source farm for past 6
months (1 original)
• BAI Laboratory Compliance Certificate for PRRS, PRV and BAI, DA Regional Field Office, LGU Office of the Provincial
Brucella (1 original) Veterinarian
• Classical Swine Fever vaccination (1 original)
BAI, Animal Health and Welfare Division
Animals for Show/Trade Fairs If issued by farm veterinarian, it must be concurred by LGU
• Livestock Handler’s License and (Municipal/City/Provincial) or DA Regional Field Office veterinarian
Registration of Transport Carrier(1 photocopy)
• Certificate of farm accreditation(1 photocopy)
• Veterinary Health Certificate indicates the animals are
apparently healthy and sourced from farm/compartment zone BAI, Animal Health and Welfare Division
with NO reported cases/outbreaks of priority swine diseases
(1 original)
• Certificate of ownership/(barangay clearance or PNP
clearance)/transfer with individual animals identified by ear Farm veterinarian
tag/ear notch/branding/markings, breed, sex and age. (1
original)

124
CITIZEN’S CHARTER 1ST EDITION 2020

Cattle for breeding BAI, DA Regional Field Office, LGU Office of the Provincial
• Livestock Handler’s License and Veterinarian
Registration of Transport Carrier(1 photocopy)
• Certificate of farm accreditation(1 photocopy)
• Veterinary Health Certificate indicates NO disease outbreaks BAI, Animal Health and Welfare Division
(FMD, TB, Surra, Blue Tongue, on the farm or premises of
origin for the past 6 months) (1 original) If issued by farm veterinarian, it must be concurred by LGU
• PNP clearance to Transport/Ship Large Animals (1 original) (Municipal/City/Provincial) or DA Regional Field Office veterinarian
• Barangay clearance for certificate of ownership/ transfer of
individual animals with individual animals identified by ear
tag/ear notch/branding/markings, breed, sex and
age. (1 original)
• Laboratory Test results for Bovine Tuberculosis, Surra, and BAI, Animal Health and Welfare Division
Brucellosis Paratuberculosis (Johnes Ds.) for imported cattle
(1 original) Farm Veterinarian

Carabao/Buffalo for Breeding


• Livestock Handler’s License and
Registration of Transport Carrier(1 photocopy)
BAI, DA Regional Field Office, LGU Office of the Provincial
• Certificate of farm accreditation(1 photocopy)
Veterinarian
• Veterinary Health Certificate indicates NO disease outbreaks
(FMD, TB, Surra, Blue Tongue, on the farm or premises of BAI, Animal Health and Welfare Division
origin for the past 6 months) (1 original)
• PNP clearance to Transport/Ship Large Animals (1 original) If issued by farm veterinarian, it must be concurred by LGU
• Barangay clearance for certificate of ownership/ transfer of (Municipal/City/Provincial) or DA Regional Field Office veterinarian
individual animals (1 original)

Goat/Sheep for Breeding LGU (barangay or Municipal Mayors Office) for Certificate of
• Livestock Handler’s License and ownership; Philippine National Police for clearance
Registration of Transport Carrier(1 photocopy)
• Certificate of farm accreditation(1 photocopy)
• Veterinary Health Certificate indicates the animals are
apparently healthy and sourced from farm/compartment zone
with NO reported cases/outbreaks of priority diseases.

125
CITIZEN’S CHARTER 1ST EDITION 2020

Individual animals shall be identified by ear tag, breed, sex BAI, DA Regional Field Office, LGU Office of the Provincial
and age. (1 original) Veterinarian
• Laboratory test results for Small Ruminant Lentivirus (CAE)
Blue Tongue, Paratuberculosis and Brucellosis (1 original) BAI, Animal Health and Welfare Division

Animals for Slaughter If issued by farm veterinarian, it must be concurred by LGU


• Livestock Handler’s License and (Municipal/City/Provincial) or DA Regional Field Office veterinarian
Registration of Transport Carrier(1 photocopy)
• VHC indicates NO reported cases/outbreaks of priority
diseases in the source Farm accredited by BAI (as Philippine National Police
applicable)/compartment zone as determined by the BAI-
AHWD. The name and last date of medication (antibiotic, etc) LGU (barangay or Municipal Mayors Office)
given shall be indicated. (1 original)
• The animals shall be shipped directly to a slaughter house/
abattoir approved by the NMIS. The animals must be
accompanied by a certificate signed by the owner or shipper
stating that the animals are for immediate slaughter (1
original) Said animals must be slaughtered within twenty-four BAI- Animal Disease Diagnosis and Reference Laboratory or DA
hours from the time of entry. Regional Animal Disease Diagnostic Laboratory (RADDL)
• In case the animals are not intended for immediate slaughter,
the animals shall be placed in a BAI accredited
stockyard/holding areas/auction markets.
BAI, DA Regional Field Office, LGU Office of the Provincial
Dogs and Cats Veterinarian
• Veterinary Health Certificate issued by a Veterinarian. The
VHC shall include the Rabies Vaccination details such as: BAI, Animal Health and Welfare Division
vaccine brand name, batch and lot number, date of
administration and date of next vaccination. (1 original) If issued by farm veterinarian, it must be concurred by LGU
• Rabies vaccination certificate bearing the signature over full (Municipal/City/Provincial) or DA Regional Field Office veterinarian
printed name of the Veterinarian, PRC number, and valid
PTR number (for private practitioners). (1 original)
• Only animals aged 3 ½ -4 months and above shall be allowed
for shipment. Philippine National Police

LGU (barangay or Municipal Mayors Office)

126
CITIZEN’S CHARTER 1ST EDITION 2020

• The animal shall be vaccinated against rabies not more than


one (1) year but not less than fourteen (14) days at the time
of shipment. However, for annual booster shots, the
dogs may be shipped immediately upon vaccination.
BAI, DA Regional Field Office, LGU Office of the Provincial
Horses for Breeding/Show/Draft Veterinarian
• Livestock Handler’s License and Registration of Transport
Carrier(1 photocopy) BAI, Animal Health and Welfare Division
• Certificate of ownership/transfer of individual animals (1
original) If issued by farm veterinarian, it must be concurred by LGU
• Veterinary Health Certificate indicates NO reported (Municipal/City/Provincial) or DA Regional Field Office veterinarian
cases/outbreaks of priority diseases in the source
farm/compartment zone as determined by the BAI-AHWD (1
original)

Wild Animals and Other Exotic Pets BAI- Animal Disease Diagnosis and Reference Laboratory or DA
• Local Transport Permit (1 original) Regional Animal Disease Diagnostic Laboratory (RADDL)
• Veterinary Health Certificate (1 original)

BAI, DA Regional Field Office, LGU Office of the Provincial


Veterinarian

If issued by farm veterinarian, it must be concurred by LGU


(Municipal/City/Provincial) or DA Regional Field Office veterinarian

Any licensed veterinarian from the locality of pet’s origin

Any licensed veterinarian

BAI, DA Regional Field Office, LGU Office of the Provincial


Veterinarian

LGU, Municipal Mayors Office

127
CITIZEN’S CHARTER 1ST EDITION 2020

If issued by farm veterinarian, it must be concurred by LGU


(Municipal/City/Provincial) or DA Regional Field Office veterinarian

Biodiversity Management Bureau/DENR


If issued by a private veterinarian, it must be concurred by LGU
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
2. Animal Products:

For meat including but not limited to fresh, frozen meat:


• Meat from domestic materials: shall be accompanied by a
Meat Inspection Certificate (MIC)issued by the NMIS.(1
original) National Meat Inspection Service
• Meat from imported materials: shall be accompanied by a
Certificate of Meat Inspection (COMI) of Imported Meat and
Meat Products for Domestic Transport, issued by the NMIS
Meat Inspection Officers.(1 original)

For UNCOOKED processed meat and meat products


• Manufacturers and distributors of these products shall secure
the License to Operate (LTO) of the meat processing plants
and Certificate of Product Registration (CPR) issued by
FDA.(1 photocopy)
• If no LTO and CPR from FDA, the LTO issued by NMIS which
is still valid shall be honored (1 photocopy)
Food and Drug Administration
Hand-carried meat/meat products
• maximum weight of 10 kilos
• MIC or Official Receipt of such from Supermarket (1 original)

For COOKED processed meat and egg products (including but


not limited to liquid egg, powdered egg)
• Shipping Permit shall no longer be a requirement.
• Manufacturers and distributors of these products shall only
secure the LTO and CPR from FDA (1 photocopy)

128
CITIZEN’S CHARTER 1ST EDITION 2020

Embryonated Eggs/Balut/Salted Eggs


• Certificate of BAI - Duck farm accreditation(1 photocopy) National Meat Inspection Service
• Livestock handler’s license and Supermarket/Meat Shop
Transport Carriers license(1 photocopy)
• Veterinary Health Certificate attesting Avian Influenza-free
status of the source farm and that the eggs were produced
and packed in an avian influenza free area AND the eggs
were transported in new or appropriately sanitized
containers.(1 original)

For Quail Eggs Food and Drug Administration


• Certificate of BAI - Poultry farm accreditation(1 photocopy)
• Livestock handler’s license and Transport Carriers license(1
photocopy)
• VHC attesting Avian Influenza-free status of the source farm
and that the eggs were produced and packed in an avian BAI, Animal Health and Welfare Division
influenza free area AND the eggs were transported in new or
appropriately sanitized containers (1 original) BAI, DA Regional Field Office, LGU Office of the Provincial
Veterinarian
Table eggs
• BAI Certificate of Poultry Farm accreditation or certificate of If issued by farm veterinarian, it must be concurred by LGU
registration/accreditation of source farm by the LGU Vet(1 (Municipal/City/Provincial) or DA Regional Field Office veterinarian
photocopy)
• Livestock handler’s license and Transport Carriers license(1
photocopy)
• Veterinary Health Certificate attesting ND, Salmonella and
Avian Influenza-free status of the source farm and that the
eggs were produced and packed in an avian influenza free BAI, Animal Health and Welfare Division
area AND the eggs were transported in new or appropriately
sanitized containers (1 original) BAI, DA Regional Field Office, LGU Office of the Provincial
Veterinarian
Manure
• BAI Certificate of Poultry Farm accreditation or certificate of
If issued by farm veterinarian, it must be concurred by LGU
registration/accreditation of source farm by the LGU Vet(1
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
photocopy)

129
CITIZEN’S CHARTER 1ST EDITION 2020

• Livestock handler’s license and Transport Carriers license(1


photocopy)
• Veterinary Health Certificate (1 original) attesting ND and
Avian Influenza-free status of the source farm and that:
• The manure has been processed to ensure the destruction of
ND and Avian Influenza virus by using any equivalent BAI, Animal Health and Welfare Division
treatment which has been demonstrated to inactivate ND and
Avian Influenza virus – the manure are completely dried
• The necessary precautions were taken to avoid contact of the
commodity with any source of ND and Avian Influenza virus
BAI, DA Regional Field Office, LGU Office of the Provincial
Semen (Swine, Cattle, Buffalo, Chicken, Game fowl, Goat) Veterinarian
• Sourced from BAI Accredited farm(1 photocopy)
If issued by farm veterinarian, it must be concurred by LGU
• VHC indicates the source animals are apparently healthy and
(Municipal/City/Provincial) or DA Regional Field Office veterinarian
sourced from farm/compartment zone with NO reported
cases/outbreaks of priority swine diseases. Source animals
shall be identified by valid ID/batch number, ear tag or BAI, Animal Health and Welfare Division
registration number/tattoo, breed, sex and age. (1 original)
BAI, DA Regional Field Office, LGU Office of the Provincial
Veterinarian

If issued by farm veterinarian, it must be concurred by LGU


(Municipal/City/Provincial) or DA Regional Field Office veterinarian

BAI, Animal Health and Welfare Division

Any licensed farm veterinarian


FEES TO BE PROCESSI
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
PAID NG TIME
In person In person None 1 hour National Veterinary Quarantine
1. Fill in the local SP 1.1 Receive completed local SP Services Division, Administrative
application form and application form with the requirements Assistant
submit together with the from client/representative
applicable specific

130
CITIZEN’S CHARTER 1ST EDITION 2020

requirements from the


above list

Address: BAI NVQSD,


Visayas Ave., Vasra,
Diliman, Quezon City

Online:
https://nvqsd.bai.gov.ph
/
• For New User,
Create account as
REGULAR CLIENT
or ONE TIME
CLIENT. Once you
have completed the Online:
registration, you can 1.1 Log-in account
proceed with the 1.2 Click the For Review tab to view new
filing of application. applications
1. Log-in your account
at nvqsd.bai.gov.ph/
2. Fill in shipment
details and upload
applicable
requirements
3. Submit application

In person In person None 1 hour National Veterinary Quarantine


2. Wait for the 2.1 Review application Services Division, Administrative
processing of the Assistant
application
Online Online: None 1 day National Veterinary Quarantine
2. Check status of 2.1 Review and endorse application Services Division, Authorized online
application by viewing evaluators

131
CITIZEN’S CHARTER 1ST EDITION 2020

registered client
account

In person None 1 hour National Veterinary Quarantine


2.2 Prepare local Shipping Permit for Services Division, Administrative
compliant application Assistant

Online None 1 day National Veterinary Quarantine


2.2 Endorse application for approval Services Division, Authorized online
evaluators

In person None 2 hours National Veterinary Quarantine


2.3 Review and approval of local Shipping Services Division, Authorized
Permit approving Veterinary Quarantine
Officer or Veterinary Quarantine
Inspector
Online None 1 day
2.4 Approve or disapprove application

3. Receive local In person None 1 hour National Veterinary Quarantine


Shipping Permit 3.1 Record time completed and released Services Division, Administrative
3.2 Release Veterinary Health Certificate Assistant
3. Receive real-time Online None BAI MIS
notification via e-mail 3.1 Automatic system notification to client
that the application was via e-mail that the application was
approved. Shipping approved
Permit is now ready for
print-out.
TOTAL for In Person None 6 hours
TOTAL if online SP application None 3 days

132
CITIZEN’S CHARTER 1ST EDITION 2020

Veterinary Laboratory Division


External Services- Regulatory Support

133
CITIZEN’S CHARTER 1ST EDITION 2020

1. ANIMAL DISEASE DIAGNOSTIC SERVICES


Office or Division: Veterinary Laboratory Division -Animal Disease Diagnosis and Reference Laboratory (ADDRL)
Classification: Highly Technical
Type of G2C – Government to Citizens
Transaction:
G2B – Government to Businesses
G2G – Government to Government
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

134
CITIZEN’S CHARTER 1ST EDITION 2020

• Properly filled laboratory request:


Laboratory Examination Request Form (LERF) or
Rabies Submission Form (RSF)
- Secure from BAI-ADDRL, Visayas Ave., Diliman, Q.C. or
download at www.bai.gov.ph
• Samples to be tested- properly identified, packed and
transported

Acceptance Criteria for Submission of Samples


Type of Sample
Sample/T Required
Description
ype of (Not Less
Test Than)
Gross Live or dead animals not 3-5
Pathology more than 6 hours from specimens
time of death
- freshly cut tissue 5mm thick
samples (not frozen), organ tissues
Histopatho
5mm thick,
logy
- fixed in 10% buffered
formalin
Rabies -Brain or Head, 1 x 1 cm
Examinatio - chilled or frozen for not cross-section
n more than 6 hours after of brain stem
death and
-Packed with gel cerebellum
coolants/ice pack during
transport

135
CITIZEN’S CHARTER 1ST EDITION 2020

Whole - chilled but not frozen 3 mL


- placed in purple top
blood
vacutainer tubes (with
samples
anticoagulant -EDTA)
-separated from clotted 2 mL
blood and transferred to
clean vials or test tubes
Serum or;
samples - placed in red top
vacutainer tubes
- with coolant or ice
packs
Tissues/or
gans for: – freshly packed in -16 gm. with
a. Bacteri separate and individual lesions
ological sterile containers,
Test / - intestinal segments
Antibiot ligated on both ends
- chilled not frozen
ic
-with coolant or ice packs
Sensitiv
during transport
ity Test - submitted on Monday to
Wednesday only

-freshly packed in -2 x 2 inches


separate and individual with lesions
sterile screw capped
containers/ ziplock;
b. Virologi -10-15 cm
cal - intestinal segments segments(ile
Tests need not be tied at the um/jejunum)
ends

136
CITIZEN’S CHARTER 1ST EDITION 2020

-packed separately in -entire


sterile crew capped colon/cecum
containers

- chilled not frozen


-with coolant or ice packs
during transport
Swabs
a. Bacteri - placed individually in - 1 swab per
ological appropriate sterile animal placed
Test Bacterial transport media in an
- chilled not frozen appropriate
- with coolant or ice transport
packs during transport medium
- submitted on Monday to
Wednesday only

c.Virologic - placed individually in - 1 swab per


al Tests appropriate sterile (i.e. animal
Nasal Virus transport media-
swabs VTM )
/Trache -volume of VTM should
al be sufficient to cover
swabs/ head of swab
OP - with coolant or ice
swabs packs during transport
Water freshly collected and 1 liter sample
sample placed it in a sterile
container or bottle,
submitted on Monday to
Wednesday only.

137
CITIZEN’S CHARTER 1ST EDITION 2020

Table Egg -intact shell, no cracks, 30 eggs


and no fecal material
Feed - individually packed and 500grams for
samples labelled Salmonella
and E.coli
isolation
Cuttlefish - Individually packed 500 grams
per sample
Fecal - placed in individual Flotation:
samples plastic containers 5 gm -
- with coolant or ice poultry
packs 50 gm - large
- collected and submitted animals
to the lab within 24 hrs Sedimentatio
n:
-freshly packed in screw 100 gm
Fecal
capped containers
sample/int -For
-samples must be kept
estinal virological
cool and transported to
contents the lab as quickly as tests- at least
possible 10 ml or
minimum of 5
grams/
sample

Blood - anticoagulant-filled - Whole blood


Parasite blood samples, with - 2 ml
Examinatio coolant or ice packs
n (collected and submitted
to the lab within 24 hrs)
or

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CITIZEN’S CHARTER 1ST EDITION 2020

-slide smears fixed in - Slide


methanol, kept dry smears
(2
slides/sample
)
Honeybee -Live bees placed in -30 live
samples sterile plastic containers bees/colony
a. Bacteri or bags
ological -Honeybee comb placed - 20 cm x
Test in sterile container 20cm
honeycomb
or
-250gm “raw”
honey

b. Parasit -Live bees placed in -100 live


ological sterile plastic containers bees/colony
Test or bags
-Live bees for protozoan -30 live
diseases bees/colony
Whole - live or in its fresh state 3 samples
parasites or per parasite
- preserved thru freezing type
or preserved in 70%
ethanol (only for
applicable parasites)
Important: Improperly labelled samples will not be accepted
FEES TO PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME

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CITIZEN’S CHARTER 1ST EDITION 2020

1. Fill-up Laboratory Guide and answer queries from 5-10 minutes Receiving/ Releasing
Examination Request Form clients Clerk/Technical Staff at
(LERF) Sample Submission Rm
Interview clients for additional
information
2. Submit accomplished Accept and preliminarily assess 25-30 minutes -DO-
LERF with the samples completeness of request form
Verify correctness of entries
on Form
Accept and check samples
(as to quantity & quality etc.)
Assign Laboratory Request
Number and record data into
ADDRL logbook
Endorse laboratory samples to
responsible laboratory unit
3. Get Claim Stub Prepare and issue Claim Stub 1 minute -DO-
4. Get Order of Payment Issue Order of Payment 3 minutes -DO-
5. Pay corresponding fees Issue Official Receipt (OR) 3 minutes Cashier
6. Present OR for logging Log OR number in the logbook & 1 minute Receiving/ Releasing
purposes return to client Clerk/Technical Staff at
Sample Submission Room
7. Fill-up Customer Give CSS form to client 2 minutes -DO-
Satisfaction Survey (CSS)
Form
8. Return according to date Release Lab. Reports 5 minutes -DO-
indicated in Claim Stub to get
Lab. Report/s
TOTAL: 55 minutes

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2. OFFICIAL ACCREDITATION OF VETERINARY DIAGNOSTIC LABORATORIES


Office or Division: Veterinary Laboratory Division -Animal Disease Diagnosis and Reference Laboratory (ADDRL)
Classification: Highly Technical
Type of G2B – Government to Businesses
Transaction:
G2G – Government to Government
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Legal Requirements
• SEC/DTI/ECC/Mayor’s Permit
• Minimum Technical Requirements
• Laboratory design/floor plan
• Laboratory Procedures and references used
• Waste Disposal Management
• Laboratory services and fees
• Laboratory Forms/Records
• Minimum Equipment Requirements
• Minimum Personnel Requirements
• Laboratory Animal Facilities
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
Submit Letter of Receive letter of 3 minutes Receiving Officer
Intent/Application Letter intent/Application Letter

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CITIZEN’S CHARTER 1ST EDITION 2020

Submit required documents Check submitted 30-60 minutes Veterinary Laboratory


documents for Accreditation Committee
accreditation
Get Order of Payment Issue Order of Payment 2 minutes Receiving/ Releasing Clerk
Present Order of Payment Issue Original Official 2 minutes Cashier
and pay corresponding fees Receipt (OR)
Present OR for recording Record OR number 2 minutes Receiving Officer
purposes
Schedule preliminary Conduct inspection on 8 hours Veterinary Laboratory
inspection of diagnostic agreed date Accreditation Committee/
laboratory
Evaluators
Get report of evaluation Release written report of 3 minutes -DO-
findings
Schedule 2nd inspection of Conduct 2nd inspection 8 hours Veterinary Laboratory
diagnostic laboratory and observe performance Accreditation Committee/
of test/s
Evaluators
Get report of evaluation Release written report of 3 minutes -DO-
findings
Get Order of Payment Issue Order of Payment 2 minutes Receiving/ Releasing Clerk
Present Order of Payment Issue Original Official 2 minutes Cashier
and pay corresponding fees Receipt (OR)
Present OR for recording Record OR number 2 minutes Receiving/ Releasing Clerk
purposes
Claim Certificate of Official Release the original 2 minutes Receiving/ Releasing Clerk
Accreditation certificate and file the
photocopy
TOTAL: Application Fee 16 hours and 83
PhP 100.00 minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

Accreditation Fee
PhP 2,500.00
Renewal Fee
PhP 1,500.00

3. CHEMICAL FEED ANALYSIS AND VETERINARY DRUG ASSAY SERVICES

Office or Division: Veterinary Laboratory Division - Chemical Feed Analysis Section (CFAS)
Classification: Highly Technical
Type of G2C – Government to Citizens
Transaction:
G2B – Government to Businesses
G2G – Government to Government
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Laboratory Request Form (LRF) - secure from BAI-
CFAS, Visayas Ave., Diliman, Q.C.
• Samples to be tested are properly identified and
packed.
• Antibiotics, Vitamins and Trace Mineral samples
must be accompanied with label claims.
• Manure samples must be bone-dried and well
packed.
• Forages must be sun-dried and reduced to
appropriate size.

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CITIZEN’S CHARTER 1ST EDITION 2020

• Monitoring samples must be accompanied with


AFVDBCD transmittal

Acceptance Criteria for Submission of Samples

Sample Weight/Volume
Analysis Required
(Not Less Than)
Proximate Analysis 250 g
Individual Analyte 100 g
Liquid Sample/Suspension 250 ml
Veterinary Drugs (Finished
250 g
Products)
Veterinary Drugs (Raw Materials) 10 g
Premixes 250 g
Banned Drugs 1,000 g
Aflatoxin and Other Mycotoxins 1,000 g
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
Fill-up Laboratory Request Guide and answer 5-10 minutes Receiving Officers
Form (LRF) queries from clients
Interview clients for
additional information
Submit accomplished LRF Accept and preliminarily 5 minutes per -DO-
assess completeness of sample
information
Verify correctness of
entries on Form and
check samples according
to acceptance criteria
Get Order of Payment A Issue Order of Payment 2 minutes -DO-
A

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CITIZEN’S CHARTER 1ST EDITION 2020

Submit Order of Payment A Issue Order of Payment 2 minutes Accounting Section Staff
B
Submit Order of Payment B Issue Official Receipt 3 minutes Cashier
and Pay corresponding fees (OR)
Present OR for logging Record OR number in 2 minutes Receiving Officers
purposes LRF and code sample
Return OR to client
Fill-up Customer Satisfaction Give CSS form to client 2 minutes -DO-
Survey (CSS) Form
Return to claim Chemical Release original CAR 2 minutes per -DO-
Analysis Report (CAR) CAR
TOTAL: 28 minutes

4. QUALITY CONTROL TESTING OF VETERINARY BIOLOGICAL PRODUCTS


(Safety, Potency and Sterility Tests)
Office or Division: Veterinary Laboratory Division - Veterinary Biologics Assay Section (VBAS)
Classification: Highly Technical
Type of G2C – Government to Citizens
Transaction:
G2B – Government to Businesses
G2G – Government to Government
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

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CITIZEN’S CHARTER 1ST EDITION 2020

1. Laboratory Test Request Form (Completely Filled-up)


2. Veterinary Vaccines transported under 2-80C (with Data
Logger)
3. Vaccine samples - at least 6 months before expiration
4. Adequate in quantity (See sample size below)
Sample Size Submission:

Vaccines Doses Sample Size


I. Swine Viral Vaccines
A. Killed 6 bottles/vials
B. Live
▪ 5 dose packaging 10 vials
▪ 10 dose packaging 8 vials
▪ Equal or greater than
6 bottles
20 doses
Note: Label diluent with vaccine it is indicated for.

II. Companion Animal Vaccines


▪ 1 dose packaging 16 vials
▪ 10 dose packaging 6 vials

III. Bacterial Vaccines


I. Poultry (Live/Killed)
▪ 500 / 1000 / 3000 /
6 bottles/vials
5000 dose packaging
B. Swine (Live/Killed) 6 bottles/vials
C. Large/Small Ruminant
6 bottles/vials
Vaccines (Live/Killed)

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CITIZEN’S CHARTER 1ST EDITION 2020

IV. Poultry Viral – Killed Vaccines


100 / 500 / 1000
6 bottles
doses
Poultry Viral – Live Vaccines
10 bottles/vials/
100 – 10,000 doses ampoules or in any
form of packaging

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
Fill-up Laboratory Test  Receive filled-up 15 minutes/ Receiving Officer
Request Form Laboratory Test sample
 Josephine Vargas
Request and check
(TF-VBAS-01)  Josephine Tolentino
the completeness of
the information
required.
 Accept and check the
integrity of the vaccine
samples submitted
based on the
acceptance and
rejection criteria
 Assign Laboratory
Request Number and
Sample Code for
received vaccine.
Endorse vaccine samples
to responsible analyst.

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CITIZEN’S CHARTER 1ST EDITION 2020

Get Order of Payment Issue Order of Payment 5 minutes/ Fermina C. Magpantay


A sample
Submit Order of Payment A Issue Order of Payment 2 minutes Accounting Section
B
Present Order of Payment B Issue Original Official 2 minutes Cashier Unit
to the Cashier and pay Receipt (OR)
corresponding fees
Present OR for recording Record OR Number, date 3 minutes Fermina C. Magpantay
purposes of payment, amount paid
and provide the testing
fee transmittal to
concerned analyst.
Claim Laboratory Test Report Release the Original test 2 minutes Fermina C. Magpantay
after designated number of report and file the
days photocopy
TOTAL: 29 minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

Livestock Research and Development Division (LRDD)


External Services- Production Support

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CITIZEN’S CHARTER 1ST EDITION 2020

1. ACCEPTANCE OF PRACTICUM STUDENTS IN MEAT PROCESSING

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Simple
Type of Government-to-Citizens (G2C)
Transaction:
Who may avail: Student from College/University
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter from School/University (1 copy) School/University
Resume (1 copy) c/o applicant

Health Certificate with Chest X-ray result (1 copy) Accredited medical facility
Copy of grades (1 copy) School/University
Waiver signed by parent/guardian (1 copy) Parent/Guardian
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Submit letter of request 1. Receive letter of None 1 day Training / Admin Staff, LRDD
addressed to the Director of request and inform APDS
BAI personally or by email cc applicant of requirements
APDS to be submitted
2. Submits requirements and 2. Process approved None 1 day Training / Admin Staff, LRDD
waits for the approval of the application and check APDS
request requirements
3. Waits for the practicum 3. Prepares practicum None 1 day Training Staff,
schedule schedule and inform

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CITIZEN’S CHARTER 1ST EDITION 2020

applicant of schedule of LRDD APDS


practicum
4. Undergoes practicum at 4. Supervises practicum None Depends on Training staff, Technical staff
APDS activities at APDS request of client of Meat Processing and
(between Quality Control Units,

240- 600 hours) LRDD APDS

5.Receives 5. Prepares evaluation, None 1 day Training / Admin / Quality


certification/grades certificate of completion Control and Meat Processing
and copy of grades of Units,
practicum student.
LRDD APDS
TOTAL: None 2 months and
19 days

2. PLANT VISIT

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Simple
Type of Government-to-Citizens (G2C)
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Interested party/students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Health Certificate with Chest X-ray result (1 copy) Accredited medical facility

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CITIZEN’S CHARTER 1ST EDITION 2020

List of visitors (1 copy) Interested party/students


FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1.1. Walk-in: Enters APDS 1.1.1. Assist client to None Guard on duty,
gate, registers at guard’s log APDS Admin office 5 minutes LRDD APDS
book inquires re: request for
plant visit
1.1.2. Informs client of None
what assistance APDS
Admin Staff,
can offer; and ask client 5 minutes
to send a letter of request LRDD APDS
addressed to the APDS
Chief
1.2. Phone-in: Calls APDS, 1.2. Informs client of what None 5 minutes Admin Staff /
inquires on requested plant assistance APDC can
Concerned Unit / Staff,
visit offer; and ask client to
send a letter of request LRDD APDS
addressed to the APDS
Chief
1.3. E-mail: E-mails APDS on 1.3. Informs client of what None 5 minutes Admin Staff /
requested plant visit assistance APDC can
Concerned Unit / Staff,
offer; and ask client to
send a letter of request LRDD APDS
addressed to the APDS
Chief
2.Submits request letter 2.Receives request letter None 5 minutes Admin Staff,
addressed to the APDS Chief addressed to APDS Chief LRDD APDS
3. Waits for the schedule of 3. Arranges plant visit None 1 day Training staff/ Concerned Unit
plant visit from the Training schedule / Staff,
Unit
LRDD APDS

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CITIZEN’S CHARTER 1ST EDITION 2020

4. Received schedule of visit 4. Finalizes schedule of None 15 minutes Training Staff,


plant visit with client thru
LRDD APDS
phone or email
5. Visit to APDC 5. Conducts plant visit, as None 4 hours to Training and Admin Staff /
requested Concerned Unite(s),
1 day
LRDD APDS
6. Pays fees and charges for 6. 1 Prepares billing None 15 minutes Concerned Unit(s),
PPE's statement for fees to be
LRDD APDS
collected
6.2 Collects fees/charges PhP 50/day

TOTAL: PhP 50/day 2 days and


55 minutes

3. ON-THE-JOB TRAINING AT SLAUGHTERHOUSE OR MEAT PROCESSING PLANT

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Simple
Type of Government-to-Citizens (G2C)
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Meat Industry stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Health Certificate with Chest X-ray result (1 copy) Accredited medical facility

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CITIZEN’S CHARTER 1ST EDITION 2020

Attendance to APDS Slaughtering/Meat Processing LRDD-APDS


Training (1 copy)
Waiver signed by Guardian (1 copy) Guardian
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Submit request letter 1.Accepts letter of intent None 10 minutes Training Staff / Chief
addressed to the Chief of to undergo OJT
APDS LRDD APDS
2.Waits for the approval of the 2.Schedules the possible None 30 minutes Training Staff,
request date of start of OJT
LRDD APDS
3.Submit requirements 3. Checks requirements, None 5 minutes Training Staff,
if in order
LRDD APDS
4.Waits for the OJT schedule 4.Schedules actual start None 5 minutes Training Staff,
of OJT and informs
applicant LRDD APDS
5.Pays fees/charges for 5. Collecting officer PhP 1,500.00 5 minutes Training Staff / Collecting
PPE's accepts payment (240H); Officer,

PhP 3,000.00 LRDD APDS


(480H)
6.Undergoes OJT 6.Supervises OJT of None 240 and Training staff and concerned
client technical staff/unit,
320 hours
LRDD APDS
7.Receives certificate 7. Prepares and give None 1 day Training Staff / Chief
certificate to client
LRDD APDS
TOTAL: PhP 1,500.00 41 days and 55
(240H); minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

PhP 3,000.00
(480H)

4. MEAT PROCESSING DEMONSTRATION

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Simple
Type of Government-to-Citizens (G2C)
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Interested parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Demonstration table, potable water, stove, meat materials Interested parties
and ingredients
Request letter Interested parties
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1.1 Walk-in: Enters APDS 1.1.1 Assist client to None 5 minutes
gate, registers at guard’s log APDS Admin office Guard on duty,
book inquires re: meat LRDD APDS
processing demo request
1.1.2 Informs client of None 5 minutes Admin Staff/ Training staff,
what assistance APDS LRDD APDS
can offer; and ask client
to send a letter of request
addressed to the BAI
director

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CITIZEN’S CHARTER 1ST EDITION 2020

1.2. Informs client of what None 5 minutes Admin Staff /


assistance APDS can Concerned Unit / Staff,
1.2 Phone-in: Calls APDS,
offer; and ask client to LRDD APDS
inquires re: meat processing
send a letter of request
demo request
addressed to the BAI
director
1.3 E-mail: E-mails APDS re: 1.3 Informs client of what None 5 minutes
meat processing demo assistance APDS can
Admin Staff /
request offer; and ask client to
Concerned Unit / Staff,
send a letter of request
LRDD APDS
addressed to the BAI
director
2.Submit letter of request None 1 day Admin Staff /
addressed to the Director of 2. Endorses request letter Training Staff,
BAI re: meat processing to the BAI director LRDD APDS
demonstration
3.1 Coordinates with None
3.Waits for the approval of the concerned unit the
request from the Director of request, while waiting for
BAI. the approval from BAI Training Staff/ Concerned
Director 1 day Unit,
3.2 Prepares Budget prepared LRDD APDS
proposal/budgetary depends on the
requirements and training needs of the
conforme letter requesting party
4.Receives 4.Waits for client’s
proposal/budgetary approval of the Training Staff,
1 day
requirements from APDS for proposal/budgetary LRDD APDS
review/approval requirements
5. Checks requirements None Training Staff, LRDD
5. Submit requirements 10 minutes
submitted by client APDS

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CITIZEN’S CHARTER 1ST EDITION 2020

6. Conducts meat None


6.Attends meat processing Concerned Unit(s), LRDD
processing demonstration 1-2 days
demonstration APDS
as scheduled
TOTAL: 5 days and 30
minutes

5. REGULAR TRAINING COURSES


a) Basic Meat Processing (BMP);
b) Meat Processing - Sausage Manufacture (MPSM);
c) Pig Slaughtering and Pork Cutting (PSPC) and;
d) Awareness Seminar on Slaughter Techniques for Pigs/Cattle (AwST)

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Simple
Type of Government-to-Citizens (G2C)
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Butchers, Meat Vendors, Dealer and Plant Workers, Entrepreneurs and any interested individual/party
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Health Certificates (1 copy) Accredited medical facility
Chest x-ray result (1 copy) Accredited medical facility
For MPSM mandatory attendance to BMP and for PSPC Employer
(certificate of employment with at least six months

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CITIZEN’S CHARTER 1ST EDITION 2020

mandatory work experience in slaughtering and in any


related field,
If no work experience, mandatory attendance to AwST) APDS
Waiver Employeer/Guardian
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1.1 Walk-in: Enters APDS 1.1 Informs client of None 5 minutes
gate, registers at guard’s log schedule and Guard on duty,
book inquires re: meat requirements for the LRDD APDS
processing demo request training to be attended
1.2. Phone-in: Calls APDS, 1.2 Informs client of None 5 minutes Admin Staff/ Training staff,
inquires about training and schedule and LRDD APDS
register requirements for the
training to be attended
1.3. Reply to email and None 5 minutes Admin Staff/ Training staff,
1.3. Email: Emails APDS re: informs client of schedule LRDD APDS
training and requirements for the
training to be attended
2. Registers for the course to 2. Records clients’ names None 15 minutes
be attended ( in person or for the training and ask
Admin Staff/ Training staff,
through phone or email) for the required
LRDD APDS
documents needed to
attend the training
3. Submit requirements 3. Checks that required None 10 minutes Training staff,
(Applicants must submit documents are complete LRDD APDS
photocopy of the and requires confirmation
requirements to the training fee (50% of training fee)
unit and bring the original full payment will be done
copies for validation of the on the 1st day of
submitted photocopied training/seminar

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CITIZEN’S CHARTER 1ST EDITION 2020

documents on or before the


scheduled training)
4. Waits for the confirmation 4. Confirms training None Training Staff/
5 minutes
of training schedule schedule LRDD APDS
BMP - Ᵽ3,400.00;
MPSM -
5. Accepts payment of Training Staff/ Collecting
Ᵽ3,400.00; PSPC
5. Pays training fee training fee and issue 5 minutes Officer,
- Ᵽ3,600.00;
official receipt LRDD APDS
AwST -
Ᵽ1,080.00
None Training Staff / Resource
Speakers from the
Depends on the
concerned units
6. Attends training 6. Conducts training actual duration of
(Slaughterhouse, Meat
the training
Processing, Quality
Control, By Products Unit)
7. Receives certificates from 7. Distributes certificates None 20 minutes (last Training Staff/APDS Chief,
APDS on the last day of training day of training) LRDD APDS
TOTAL: BMP -
Ᵽ3,400.00;
MPSM -
Ᵽ3,400.00; PSPC
- Ᵽ3,600.00;
AwST -
Ᵽ1,080.00

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CITIZEN’S CHARTER 1ST EDITION 2020

6. TAILOR MADE TRAINING

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Complex
Type of Government-to-Citizens (G2C)
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Meat industry stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Health certificates (1 copy) Accredited medical facility
Chest x-ray result (1 copy) Accredited medical facility
Waiver Employer/Guardian
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1.1. Walk-in: Enters APDS 1.1.2. Assist client to 5 minutes Guard on duty,
gate, registers at guard’s log APDS Admin office LRDD APDS
book inquires re: request for
Tailor made trainings
1.1.2. Informs client of 5 minutes Admin / Training Staff,
what trainings APDS can LRDD APDS
offer; and ask client to
send a letter of request
addressed to the APDS
Chief
1.2. Phone-in: Calls APDS, 1.2. Informs client of what 5 minutes Admin / Training Staff,
inquires on requested training trainings APDS can offer; LRDD APDS
and ask client to send a

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CITIZEN’S CHARTER 1ST EDITION 2020

letter of request
addressed to the APDS
Chief
1.3. E-mail: E-mails APDS on 1.3 Informs client of what 5 minutes Admin / Training Staff,
requested training trainings APDS can offer; LRDD APDS
and ask client to send a
letter of request
addressed to the APDS
Chief
2.Submit request letter 2. Receives request letter 2 days APDS Chief / Training Unit,
addressed to the Chief of forwards letter to Training LRDD APDS
APDS Unit
3.Waits for the confirmation 3. Prepares training 1-2 days Training Staff / Concerned
and details from Training Unit proposal Unit / Staff,
LRDD APDS
4.Receives proposal from 4.Sends proposal to 3 days Training Staff / Concerned
APDS for review client, for review, Unit / Staff,
approval LRDD APDS
5.Receives final proposal for 5. Sends final proposal 15 minutes Training Staff,
conforme for signature / Conforme LRDD APDS
of client
6.Submit requirements, signs 6. Accepts and checks 15 minutes Training Staff,
conforme that requirements are LRDD APDS
complete
7.Waits for the training 7.Schedules the training 3 days Training Staff / Admin Unit
schedule and prepares training / Concerned Technical Unit
materials / paraphernalia / Staff,
LRDD APDS
8.Pays training fee 8.Prepares billing Budget is 15 minutes Training Staff / Collecting
statement and collect prepared Officer,
fees depending on the LRDD APDS
training needs of

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CITIZEN’S CHARTER 1ST EDITION 2020

the requesting
party.
9.Attends training 9.Conducts tailor made 1-5 days, Training Staff / Concerned
training depending on Unit Staff,
training design LRDD APDS
10.Receives certificates from 10.Prepares and 1 hour Training / Admin Staff,
APDS distributes certificates to LRDD APDS
trainees
TOTAL: 15 days 2 hours
and 5 minutes

7. TECHNICAL ADVISORY SERVICES

Office or Division: Livestock Research and Development Division-Animal Products Development Section
Classification: Simple
Type of Government-to-Citizens (G2C)
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Meat industry stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter stating specific assistance needed Client requesting the service
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1.1.Walk-in: Enters APDS 1.1.1Assist client to 5 minutes Guard on duty, LRDD
gate, registers at guard’s log APDS Admin office APDS
book inquires re: request

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CITIZEN’S CHARTER 1ST EDITION 2020

1.1.2Informs client of 5 minutes Admin Staff,


what assistance APDS LRDD APDS
can offer; and ask client
to send a letter of request
addressed to the BAI
director
1.2.Phone-in: Calls APDS, 1.2.Informs client of what 5 minutes Admin Staff /
inquires for about technical assistance APDS can Concerned Unit / Staff,
assistance needed offer; and ask client to LRDD APDS
send a letter of request
addressed to the BAI
director
1.3. Email: Emails APDS re: 1.3. Informs client of what 5 minutes Admin Staff /
technical assistance needed assistance APDS can Concerned Unit / Staff,
offer; and ask client to LRDD APDS
send a letter of request
addressed to the BAI
director
2.Writes a letter of request 2.Receives letter and 1 day Admin Staff /
addressed to the BAI director endorse letter to BAI Technical Staff,
director for approval LRDD APDS
3.Waits for the approval of the 3.Schedules technical 1 day Training Staff /
request from the Director of assistance while waiting Technical Staff Concerned,
BAI for Director's approval LRDD APDS
4.Waits for schedule of 4.Request is 2 hours to 1 day Training Staff /
technical assistance scheduled/conducted (depends on Technical Staff Concerned,
assistance LRDD APDS
requested)

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CITIZEN’S CHARTER 1ST EDITION 2020

8. SERVES AS RESOURCE SPEAKER IN SEMINARS/TRAININGS

Office or Division: Livestock Research and Development Division- Research Management Section
Classification: Simple
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Who may avail: DA RFOs, LGUs, Farmers Group
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter addressed to BAI Director (1 copy) Client requesting the service
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Snail mail or Email: Send 1.1 Receive snail mail or None 5 minutes Admin Staff,
request letter to BAI Directors’ email and forward to BAI
LRDD
Office Director for comment
1.2. Comment or note by None 1 hour BAI Director,
BAI Director
Office of the Director
1.3. Forward request None 15 minutes Admin Staff,
letter to LRDD Chief
Office of the Director
1.4. Receive request None 1 minute Admin Staff,
letter
LRDD
1.5. Comment or note by None 5 minutes LRDD Chief,
LRDD Chief
LRDD

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CITIZEN’S CHARTER 1ST EDITION 2020

1.6. Forward request None 1 minute Admin Staff,


letter to LRDD RMS Head
LRDD
1.7. Comment or note None 1 minute LRDD-RMS Head,
and forward
LRDD
communication to
possible resource
speaker
2. Waits for the confirmation 2.1 Communicate with None 10 minutes Technical Staff,
of training schedule requesting party for the
LRDD
arrangements and
confirm training schedule
2.2 Preparation of Travel None 5 minutes Admin Staff,
Order
LRDD
2.3 Conducts lecture in None 1-3 days Training Staff,
seminar/training (Depends on the LRDD
duration as
requested)
TOTAL: None 3 days 1 hour
and 43 minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

9. PROVIDING TECHNICAL ADVICE ON LIVESTOCK PRODUCTION (WALK-IN)

Office or Division: Livestock Research and Development Division- Research Management Section
Classification: Simple
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Individual or group of clients (farmers, students, etc.) interested in livestock production
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Walk-in: Enters LRDD 1.1. Inform LRDD-RMS None
Admin Staff,
building, register at clients staff of the client inquiry 1 minute
logbook LRDD
1.2. If Technical staff is None 1 minute
not available, provide
client with IEC materials Admin Staff,
and/or contact number of LRDD
technical staffs for direct
inquiry
1.3. Answer client’s None 12 minutes Technical Staff,
inquiries, provides IEC
materials or electronic LRDD

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CITIZEN’S CHARTER 1ST EDITION 2020

copies of relevant
materials
2. Client fill-up client 2. Provide client None 2 minutes Admin Staff,
satisfaction feedback satisfaction feedback
form LRDD
TOTAL: None 25 minutes

10. TECHNICAL FARM VISIT FOR ADVICE ON LIVESTOCK PRODUCTION

Office or Division: Livestock Research and Development Division- Research Management Section
Classification: Simple
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Farmers (group or individual)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter addressed to BAI Director (1 copy) Client requesting the service
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Snail mail or Email: Send 1.1. Receive snail mail or None Admin Staff,
request letter to BAI Directors’ email and forward to BAI 5 minutes
office Director for comment LRDD
1.2. Comment or note by None BAI Director,
BAI Director 1 hour
Office of the Director

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CITIZEN’S CHARTER 1ST EDITION 2020

1.3. Forward request None Admin Staff,


15 minutes
letter to LRDD Chief
Office of the Director
1.4. Receive request None Admin Staff,
1 minute
letter LRDD
1.5. Comment or note by None LRDD Chief,
5 minutes
LRDD Chief LRDD
1.6. Forward request None Admin Staff,
1 minute
letter to LRDD RMS Head LRDD
1.7. Comment or note None
and forward LRDD-RMS Head,
1 minute
communication to LRDD
available technical staff
2. Waits for the confirmation 2.1 Communicate with None Technical Staff,
of farm visit requesting party for the 10 minutes
arrangements LRDD
2.2 Preparation of Travel None Admin Staff,
5 minutes
Order LRDD
2.3 Conducts technical None Training Staff,
1 day
farm visit LRDD
TOTAL: None 1 day 1 hour and
43 minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

11. AVAILING BIOGAS TECHNOLOGY DEMONSTRATION UNIT (COLLABORATIVE PROJECT)

Office or Division: Livestock Research and Development Division- Technology Packaging and Transfer Section
Classification: Highly Technical
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Who may avail: DA RFOs, LGU’s livestock center, farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request letter addressed to BAI Director (1 copy) Client requesting the service
2. Memorandum of Agreement (1 copy) Client requesting the service
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Snail mail or Email: Send 1.1. OD receives letter None
project scope to BAI request from DA
Directors’ office RFO/LGU endorsed by Admin Staff,
the RED to the BAI 5 minutes
Director. Private Office of the Director
individuals may also
submit letter request
1.2. OD forwards project None BAI Director,
scope to LRDD for 1 day
appropriate action Office of the Director
2. Attend scheduled meeting 2.1 LRDD Chief instructs None LRDD Chief and Program
with Program Manager and Program Manager to 1 day Manager,
prepare site for evaluation conduct site evaluation
(GF-BAI-177) and LRDD

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CITIZEN’S CHARTER 1ST EDITION 2020

meeting with requesting


party
2.2 Informs collaborating None TPTS Staff,
agency regarding the 5 minutes
status of their request LRDD
3. Coordinates with TPTS 3.1 MOA between None
regarding MOA preparation concerned DA
RFO/LGU’s livestock TPTS staff,
1 day
center/private sector is LRDD
prepared with supporting
letter of intent/request
3.2 MOA is forwarded to None Admin Staff,
7 days
the requesting party Records Unit
4. Signs MOA None 7 days DA RFO/LGU/Private
Sector
5. Returns MOA to BAI 5. 1 Receives signed None Admin Staff,
7 days
MOA Records Unit
5.2 BAI Director signs None BAI Director,
1 day
MOA Office of the Director
5.3 OD forwards signed None Admin Staff,
1 day
MOA to LRDD Office of the Director
5.4 Notarizes MOA upon None TPTS Staff,
1 day
receipt from OD LRDD
5.5 Keeps copy of None
signed MOA and sends Admin Staff,
7 days
copy to concerned DA Records Unit
RFO/LGU/Private Sector

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CITIZEN’S CHARTER 1ST EDITION 2020

6. Coordinates regarding 6. Coordinates regarding None


preparation for the biogas preparation for the Technical Staff,
1 day
digester unit installation biogas digester unit LRDD
installation
7. Prepares site needed for 7. Procurement process None
biogas digester installation is followed to purchase Depends on BAC Technical Staff,
needed process
LRDD
materials/accessories
8. Helps install biogas 8.1 TPTS staff installs None
digester unit together with biogas digester unit Technical staff/ Technician,
3 days
TPTS technical together with LRDD
staff/technician collaborating agency
8.2 Tests installed None Technical staff/ Technician,
1 day
biogas digester unit LRDD
8.3 Conducts repair and None Technical staff/ Technician,
maintenance for defective 3 days
units LRDD
TOTAL: None, however
for HDPED,
requesting party
needs to prepare
trench

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CITIZEN’S CHARTER 1ST EDITION 2020

12. AVAILING BIOGAS TECHNOLOGY DEMONSTRATION UNIT (SINGLE PROJECT)

Office or Division: Livestock Research and Development Division- Technology Packaging and Transfer Section
Classification: Highly Technical
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Who may avail: DA RFOs, LGU’s livestock center, farmers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request letter addressed to BAI Director (1 copy) Client requesting the service
2. Memorandum of Agreement (1 copy) Client requesting the service
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Snail mail or Email: Send 1.1. OD receives letter None
project scope to BAI request from DA
Directors’ office RFO/LGU endorsed by Admin Staff,
the RED to the BAI 5 minutes
Director. Private Office of the Director
individuals may also
submit letter request
1.2. OD forwards letter None BAI Director,
request to LRDD for 1 day
appropriate action Office of the Director
2. Attend scheduled meeting 2.1 LRDD Chief instructs None LRDD Chief and Program
with Program Manager and Program Manager to 2 days
Manager,
prepare site for evaluation conduct site evaluation

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CITIZEN’S CHARTER 1ST EDITION 2020

(GF-BAI-177) and LRDD


meeting with requesting
party
2.2 Once site is None LRDD Chief and BAI
approved, LRDD Chief Director,
recommends to the BAI 1 day LRDD, Office of the
Director the allocation of
biogas digester unit to the Director
requesting party
3. Coordinates with TPTS 3.1 MOA between None
regarding MOA preparation concerned DA TPTS staff,
RFO/LGU’s livestock 1 day
center/private sector is LRDD
prepared
3.2 MOA is forwarded to None Admin Staff,
7 days
the requesting party Records Unit
4. Signs MOA None 7 days DA RFO/LGU/Private
4. Receives signed MOA
Sector
5. Returns MOA to BAI 5.1 BAI Director signs None Admin Staff,
7 days
MOA Records Unit
5.2 OD forwards signed None BAI Director,
1 day
MOA to LRDD Office of the Director
5.3 Notarizes MOA upon None Admin Staff,
1 day
receipt from OD Office of the Director
5.4 Keeps copy of signed None
MOA and sends copy to TPTS Staff,
1 day
concerned DA LRDD
RFO/LGU/Private Sector

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CITIZEN’S CHARTER 1ST EDITION 2020

5.5 Coordinates None


regarding preparation for Admin Staff,
7 days
the biogas digester unit Records Unit
installation
6. Coordinates regarding 6. Procurement process None
preparation for the biogas is followed to purchase Technical Staff,
1 day
digester unit installation needed LRDD
materials/accessories
7. Prepares site needed for 7. TPTS staff installs None
biogas digester installation biogas digester unit Depends on BAC Technical Staff,
together with DA process
LRDD
RFO/LGU technician
8. Helps install biogas None
digester unit together with 8.1 Tests installed Technical staff/ Technician,
3 days
TPTS technical biogas digester unit LRDD
staff/technician
8.2 Conducts repair and None Technical staff/ Technician,
maintenance for defective 1 day
units LRDD
8.3 Conducts periodic None Technical staff/ Technician,
monitoring of installed 3 days
biogas digester LRDD
Technical staff/ Technician,
Every 6 months
LRDD
9. Conducts repair and 9. In case of problems in None
Technical staff/ Technician
maintenance of defective the unit, assists DA 3 days from TPTS and DA
units RFO/LGU technicians to
RFO/LGUs
conduct repair
TOTAL: None, however
for HDPED,
requesting party

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CITIZEN’S CHARTER 1ST EDITION 2020

needs to prepare
trench

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CITIZEN’S CHARTER 1ST EDITION 2020

Farm Operation Group (FOG)


External Services- Production Support

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CITIZEN’S CHARTER 1ST EDITION 2020

1. ANIMAL LOAN UNDER THE NATIONAL GENETIC RESOURCE IMPROVEMENT PROGRAM (NGRIP)
MALE BREEDER LOAN (MBLP), MULTIPLIER FARM NETWORK (MFN)
Office or Division: Farm Operation Group - NBCRDC Nueva Ecija, NBCRDC Palawan, NBCRDC Bukidnon, NFRRDC
Masbate, NSRRDC Zamboanga del Sur
Classification: Complex Transaction
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Capability and capacity to raise livestock
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Letter of intent/ request 1.1 Receive, record and None 1 day Office of the Director
from client, or with DA forward communication
endorsement to BAI for action
1.2 Receive and record None 1 day Office of the Director to
for tracking Farm Operations Group

1.3 Coordinate with BAI None 2 days Farm Operations Group to


R&D Centers (RDCs) to R&D Centers concerned
determine availability of
stock
1.4 If stock not None 1 day Farm Operations Group
available

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CITIZEN’S CHARTER 1ST EDITION 2020

Prioritize client as next-in-


line (possible) recipient
and record on client
database; letter reply of
non-availabilty for
Director’s signature
2. Receive letter reply 2.1 Director’s signed None 5 days Office of the Director to
letter reply to Records Records Section
Section for transmittal to
client
2.2 If stock available None 2 days Farm Operations Group to
Director’s signed letter of Office of the Director
endorsement to
concerned DA-RFO,
requesting for assistance
on farm evaluation of
client; Director’s
Notification of on-site
evaluation to client
3. Receive notification letter Transmittal of letter to None 1 day Farm Operations Group
DA-RFO concerned;
Notification of on-site
evaluation to client
4. Receive text message / BAI / DA-RFO to conduct None Depends on Farm Operations Group
phone call as to the schedule farm evaluation and schedule of farm
of farm evaluation validation visit; Actual
evaluation is 1
day
5. Informed of the result of 5.1 Inform client of results None 3 days Farm Operations Group to
evaluation of evaluation R&D Center concerned
• If not qualified, inform
the client (cc: NGRIP

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CITIZEN’S CHARTER 1ST EDITION 2020

Regional Coordinator
and RDC Center Chief)
through a letter stating
possible corrective
measures
If qualified, inform the
client (cc: NGRIP
Regional Coordinator and
RDC Center Chief)
through a letter indicating
approval and next-step
processes
5.2 Coordinate with None 2 days Farm Operations Group to
concerned BAI R&D R&D Center concerned
Center (RDC) as to the
number of head and full
description of each
animal for Authority to
Release Animal (ATRA);
Prepare Animal Loan
Contract
6. Informed of the Animal Facilitate signing of None 10 days FOG, 3rd floor, LRDD
Loan Contract signing Animal Loan Contract Building and
with client-recipient, DA- R&D Center
RFO RED, and BAI
Director, and Notarial
7. Load and transport the Release of Animals – None 1 day R&D Center
animals; secure shipping Issuance of Property
permit Acknowledgement
Receipt (PAR), Invoice
Receipt (for government
recipients only), and

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CITIZEN’S CHARTER 1ST EDITION 2020

Veterinary Health
Certificate Secure Authority to Ship
Livestock (in case of inter-
Secure Authority to Ship island transport)
Livestock (in case of
inter-island transport)
TOTAL: 30 days

2. PASTURE SEEDS/ SEEDLING DISTRIBUTION

Office or Division: Farm Operation Group -NBCRDC Nueva Ecija, NBCRDC Palawan, NBCRDC Bukidnon, NFRRDC
Masbate, NSRRDC Zamboanga del Sur
Classification: Simple Transaction
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request/ Letter of Intent
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME

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CITIZEN’S CHARTER 1ST EDITION 2020

1. Proceed to Office of the Identify requisitioning 3-5 minutes OD Staff


Director (OD) person / office

Endorse client to FOG


2. Proceed to FOG-NABC– Check pasture seed/ 3-5 minutes FOG Staff
CSDU seedlings availability
3. Fill-up Client Assistance If seed/ seedlings 5-10 minutes FOG Staff
Form (Walk-in) available, prepare
and Property
Wait at client receiving area Acknowledgement
Receipt (PAR) and seed/
seedlings for client

If seeds not available,


client will be notified
when seed/ seedlings are
already available
4. Sign PAR Provide seed/ seedlings 2-5 minutes FOG Staff
and receive PAR
5. Fill-up Client Satisfaction Provide and receive 2-5 minutes FOG Staff
Form and return Client Satisfaction Form
TOTAL: 30 minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

3. LIQUID NITROGEN (LN2) DISTRIBUTION


UNIFIED NATIONAL ARTIFICIAL INSEMINATION PROGRAM (UNAIP)
GENETIC IMPROVEMENT PROGRAM (GIP)

Office or Division: Farm Operation Group -National Beef Cattle Research and
Development Center (NBCRDC), Bukidnon
Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Government-to-Business (G2B)
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Reservation - depending on availability, on a first come,
first served basis

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Phone call to AI Laboratory Identify requisitioning Mr. Jair D. Rozal,
In-Charge for availability and person / office; Check Lab-In-Charge,
reservation availability and line-up
reservation as to number Mr. Guillermo C. Basada,
of liters and schedule Jr., LN2 Generating
date for pick-up Machine Operator
2. Phone call to AI Laboratory Note / confirm pick-up Day(s) before Mr. Jair D. Rozal,
In-Charge for confirmation of date and time scheduled date Lab-In-Charge and staff
scheduled date
3. Bring LN2 refill tank Examine tank condition 10 minutes Mr. Jair D. Rozal,
and remaining LN2 level Lab-In-Charge,

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CITIZEN’S CHARTER 1ST EDITION 2020

Mr. Guillermo C. Basada,


Jr., LN2 Generating
Machine Operator
4. Wait at client receiving Tare, fill and weigh tank 25 minutes Tare, fill and weigh tank
area and number of liters and number of liters refilled
refilled
5. Receive filled-up tank Record number of liters 5 minutes Record number of liters
refilled and return filled- refilled and return filled-up
up tank tank
6. Pay for the corresponding Issue Official Receipt 80.00 pesos per 5 minutes Issue Official Receipt
amount liter
7. Fill-up Client Satisfaction Provide and receive 5 minutes Provide and receive Client
Form and return Client Satisfaction Form Satisfaction Form

TOTAL: 50 minutes

4. BULL SEMEN DISTRIBUTION


UNIFIED NATIONAL ARTIFICIAL INSEMINATION PROGRAM (UNAIP)
GENETIC IMPROVEMENT PROGRAM (GIP)

Office or Division: Farm Operation Group -National Beef Cattle Research and
Development Center (NBCRDC), Bukidnon
Classification: Simple Transaction
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)

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CITIZEN’S CHARTER 1ST EDITION 2020

Who may avail: External Clients


CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Liquid Nitrogen (LN2)-filled Transport / Storage
Tank
2. Copy of AI Accomplishment Report / Semen
Utilization Report from previous withdrawal
submitted to and signed by the Provincial /
Regional AI Coordinator
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Proceed to NABC AI Identify requisitioning 2 minutes Mr. Jair D. Rozal,
Laboratory person / office Lab-In-Charge
2. Request for semen and Check and validate 5 minutes Mr. Jair D. Rozal,
submit copy of AI records and file Lab-In-Charge
Accomplishment / Semen
Utilization Report
3. Present LN2-filled Check LN2 tank, 5 minutes Mr. Jair D. Rozal,
transport/storage tank canisters and goblets Lab-In-Charge and staff
4. Fill-up Semen Withdrawal Provide and receive 2 minutes Mr. Jair D. Rozal,
Slip Semen Withdrawal Slip Lab-In-Charge and staff
5. Wait at client receiving Transfer of semen, 20-60 minutes, Mr. Jair D. Rozal,
area storage to transport tank depending on Lab-In-Charge and staff
number of semen
doses requested
and provided
6. Receive semen-filled tank Return semen-filled tank 2 minutes Laboratory staff
7. Fill-up Client Satisfaction Provide and receive 5 minutes Laboratory staff
Form and return Client Satisfaction Form
TOTAL: 1 hour and 21
minutes

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CITIZEN’S CHARTER 1ST EDITION 2020

5. ISSUANCE OF PEDIGREE CERTIFICATES UNDER THE NATIONAL RUMINANT REGISTRY (NRR)

Office or Division: Farm Operation Group - National Ruminant Registry (Central Data Management Unit or CDMU)
Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Government-to-Business (G2B)
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Animal Registration Form (CDMU Form No. 4)
2. Birth Report Form (CDMU Form No. 1)
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Request issuance of Inform client that they 5 minutes CDMU
pedigree certificate for should provide a copy of
individual animals by phone the animal registration
call, Messenger, Viber or text form (CDMU Form No. 4)
message or Birth Report Form
(CDMU Form No. 1)

2. Submits animal registration 2.1 Verification of the 1 day CDMU


form or birth report form submitted form and filling
up of blank pedigrees

2.2 Encoding of pedigree 1 hour CDMU


details into the PBBA
pedigree certificate
format

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CITIZEN’S CHARTER 1ST EDITION 2020

2.3 Approval of the 5 minutes CDMU


pedigree certificate

2.4 Informs the PBBA 5 minutes CDMU


Treasurer that a member
requested a number of
pedigree certificates

3. Receives and signs for the Receives the original 5 minutes CDMU
pedigree certificate pedigree certificate and
signs the duplicate copy

TOTAL: 1 day, 1 hour and


20 minutes

6. TECHNOLOGY GENERATION THROUGH RESEARCH AND DEVELOPMENT FOR SWINE AND


POULTRY
PROVIDE QUALITY BREEDER ANIMALS AND OTHER PRODUCTS (EGGS)
Office or Division: Farm Operation Group - National Swine and Poultry Research and Development Center (NSPRDC),
Tiaong, Quezon
Classification: Complex
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

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CITIZEN’S CHARTER 1ST EDITION 2020

MOA’s, R&D proposals, letter of request or intent, interest


FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Walk-in clients: 1.1 Receive by guards 5 minutes Guard on duty
and log-in to the record
book;
Accompany to the admin
office
1.2 Provide technical Technical staff:
assistance; 15 minutes Swine- Mr. Rico Panaligan
Look for the availability of Poultry- Mr. Mat San
products; Agustin
(Breeder stock, culled Egg- Mr. Camillo Ray
animals, eggs)
2. Wait at receiving area 2.1 Find and get the 30 minutes Technical staff:
products Swine- Mr. Rico Panaligan
Poultry- Mr. Mat San
Agustin
Egg- Mr. Camillo Ray

2.2 Make sales invoice 10 minutes Technical staff:


receipt Swine- Mr. Rico Panaligan
Poultry- Mr. Mat San
Agustin
Egg- Mr. Camillo Ray
3. Pay for the corresponding Issue Official Receipt 5 minutes Collecting Officer:
amount Mr. Pablo Bukid
4. Approved R&D Proposals Identification of technical 1 month Center Chief- Dr. Rene C.
With MOA staff, Santiago
Readiness of facilities
and animal stocks

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CITIZEN’S CHARTER 1ST EDITION 2020

5. Fill-up Client Satisfaction Provide and receive 5 minutes Laboratory staff


Form and return Client Satisfaction Form
TOTAL: 1 hour and 11
minutes

7. LIQUID NITROGEN (LN2) SALES AND DISTRIBUTION


UNIFIED NATIONAL ARTIFICIAL INSEMINATION PROGRAM (UNAIP)
Office or Division: Farm Operation Group - National Artificial Breeding Center – Central Semen Distributing Unit (NABC–
CSDU)
Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Government-to-Business (G2B)
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Inquire on the availability of Inform client on the 3 minutes NABC-CSDU
LN2 availability of LN2
2. Proceed to CSDU 1.1 Check LN2 tank for 5 minutes LDD-CSDU
damage & foreign bodies
inside the tank
1.2 Fill the tank with LN2 25 minutes LDD-CSDU
1.3 Weight the LN2 tank 3 minutes LDD-CSDU
to determine the volume
(per liter)

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CITIZEN’S CHARTER 1ST EDITION 2020

2.4 Prepare order slip 3 minutes LDD-CSDU


3. Receive Order Slip and Issue Order of Payment 15 minutes Accounting
proceed to Accounting
Section
4. Receive Order of Payment Receive the payment and P80.00 per liter; 15 minutes Cashier
and pay the LN2 issue Official Receipt Free for BAI
Livestock
Production
Centers and
Laboratories
(ADDRL & VLD)
4. Submit proof of payment Record Official Receipt 15 minutes LDD-CSDU
and photocopy of OR
5. Receive the filled LN2 tank Release the filled LN2 5 minutes LDD-CSDU
tank
TOTAL:

8. FROZEN SEMEN DISTRIBUTION AND RELEASE FOR THE UNIFIED NATIONAL ARTIFICIAL
INSEMINATION PROGRAM (UNAIP)

Office or Division: Farm Operation Group - National Artificial Breeding Section – Central Semen Distributing Unit (NABC–
CSDU)
Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Government-to-Business (G2B)
Who may avail: External Clients

189
CITIZEN’S CHARTER 1ST EDITION 2020

CHECKLIST OF REQUIREMENTS WHERE TO SECURE


1. Copy of Monthly AI Report (UNAIP Form No. 2)
2. Semen Utilization Report (UNAIP Form No. 8)
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Request semen by phone 1.1 Inform client that they 10 minutes NABC-CSDU
or text message indicating should have LN2 in their
preferred species, breed and semen tanks before
number of doses withdrawal of frozen
semen and remind client
on the monthly AI and
semen utilization report
1.2 For request outside 10 minutes NABC-CSDU
Luzon, prepare shipping
permit for semen
1.3 Approve shipping 1 day National Veterinary
permit Quarantine Services
Division & OD
1.4 Record, photocopy & 15 minutes Records
dry seal approved
Shipping Permit
2. Proceed to CSDU and 2.1 Receive and check 5 minutes NABC-CSDU
submit required documents documents
2.2 If documents are 30 minutes per NABC-CSDU
complete, Transfer 100 straws
semen to client’s tank
3. Receive the semen straws Release the semen 5 minutes NABC-CSDU
& sign the withdrawal record requested
book
TOTAL: 1 day, 1 hour and
15 minutes

190
CITIZEN’S CHARTER 1ST EDITION 2020

ADMINISTRATIVE SERVICES

191
CITIZEN’S CHARTER 1ST EDITION 2020

Accounting Section

192
CITIZEN’S CHARTER 1ST EDITION 2020

1. PROCESSING OF DISBURSEMENT VOUCHERS (DV)

Office or Division: Accounting Section


Classification: Simple Transaction
Type of Government-to-Citizens (G2C),
Transaction:
Government-to-Government (G2G)
Government-to-Business (G2B)
Who may avail: Internal Client and External Client
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Payment for DV-Suppliers/Company, Reimbursement A Copy of DV for Accounting File for future reference
DV, ORS, Sales Invoice, Delivery Receipt, Inspection
and Acceptance Report
Payment for DV-Cash Advances
DV, Sales Invoice, Delivery Receipt, Inspection and
Acceptance Report, Liquidation Report
Payment for DV-TEVs
DV, OBRs, Travel Order, Travel Report, Itinerary
Travel, Tickets, Certificate of Appearance.
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Forwards Disbursement 1.1 Received DV with None 30 seconds Accounting Clerk (Job
Voucher (DV) to Accounting required documents Order)
Section

193
CITIZEN’S CHARTER 1ST EDITION 2020

1.2 Index/record None 3 minutes Accounting Clerk (Job


incoming documents as Order)
permanent records

1.3 Journalizing None 5 minutes Accounting Clerk


(Job Order)
1.4 Scrutinizing None 10 minutes Accountant II/
Accountant I/
Bookkeeper
1.5 Check and Sign the None 5 minutes Chief Accountant
DV before approval of the
Director/Asst.
Director

1.6 Forward DV to the None 2 minutes Accounting Clerk (Job


Office of the Asst. Order)
Director
TOTAL: 25 minutes and
30 seconds

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CITIZEN’S CHARTER 1ST EDITION 2020

2. PROCESSING OF PURCHASE ORDER (PO), CONTRACT OF SERVICE (COS) AND MEMORANDUM


OF AGREEMENT (MOA)

Office or Division: Accounting Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PO, COS, MOA
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Forwards Disbursement 1.1 Received and log None 30 seconds Internal Client – (Budget
PO/COS/MOA to Accounting PO/COS/MOA with staff),
Section required documents to Accounting Clerk (Job
Document Control Book Order)
(DCB)
1.2 Certifies funds None 2 minutes Chief Accountant
available at the lower part
of PO/COS/MOA
1.3 Check and forward None 2 minutes Accounting Clerk (Job
papers to the Office of Order)
the Director/Asst. Director
TOTAL: 4 minutes and 30
seconds

195
CITIZEN’S CHARTER 1ST EDITION 2020

3. PROCESSING OF DISBURSEMENT VOUCHERS (DV)- PAYROLL-SALARIES

Office or Division: Accounting Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
DV, Payroll A Copy of DV-Payroll for Accounting File for future reference.
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Forwards Disbursement 1.1 Received DV-Payroll None 30 seconds Accounting Clerk (Job
Voucher (DV)-Payroll to (Salaries) Order)
Accounting Section
1.2 Scrutinizing None 5 minutes Accounting Clerk (Job
Order)
1.3 Journalizing None 5 minutes Accountant II/ Accounting
Clerk (Job Order)
1.4 Check and Sign the None 5 minutes Chief Accountant
DV-Payroll before
approval of the
Director/Asst.
1.5 Forward DV to the None 5 minutes Accounting Clerk (Job
Office of the Asst. Order)
Director
TOTAL: 20 minutes and
30 seconds

196
CITIZEN’S CHARTER 1ST EDITION 2020

4. PROCESSING OF TAXATION/REMITTANCES

Office or Division: Accounting Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Forwards papers to 1.1 Received papers from None 30 seconds Accounting Clerk (Job Order)
Accounting Section OD staff with signature of
the Director /Assistant
Director and log to
Documents Control Book
(DCB)
1.2 Recording None 3 minutes Accounting Clerk (Job Order)
Check/ADA
1.3 Providing Tax None 5 minutes Bookkeeper/ Accounting Clerk
Certificate for Clients, Tax (Job Order)
Remittances and monthly
deduction and
remittances

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CITIZEN’S CHARTER 1ST EDITION 2020

1.4 Approval and None 3 minutes Chief Accountant


signature
TOTAL: 11 minutes and
30 seconds

5. Processing of Order of Payment

Office or Division: Accounting Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Forward documents to 1.1 Issue Order of None 1 minute External Client,
Accounting Section for Order Payment for Clients
of Payment
Accounting Clerk (Job Order)

2. Proceed to Cashier for None External Client,


payment and issuance of
Official Receipt thereafter
TOTAL: 1 minute

198
CITIZEN’S CHARTER 1ST EDITION 2020

Property Unit

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CITIZEN’S CHARTER 1ST EDITION 2020

1. RECORDING OF RECEIPT, INSPECTION AND ACCEPTANCE OF GOODS AND PROPERTY,


PLANT AND EQUIPMENT (PPE)

Office or Division: Admin Property Unit


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES TO BE PROCESSING PERSON RESPONSIBLE


CLIENT STEPS AGENCY ACTIONS
PAID TIME
1. Delivery good 1.1 Signs “Received” None 10 minutes Designated Staff
portion of the original and
2nd copy of DR Files the
original and returns 2nd
copy of the DR to the
Supplier
1.2 Prepares Inspection None 10 minutes Designated Staff
and Acceptance Report
(IAR) in three (3) copies
Forwards IAR, original
DR and 2nd copy of
approved PO to the
Property Inspector for

200
CITIZEN’S CHARTER 1ST EDITION 2020

inspection of the
deliveries
1.3 Inspects and verifies None
PPE as to quantity and
conformity to
specifications based on
the DR and approved PO
If in order, signs and
indicates date of
inspection on “Inspection”
portion of the IAR;
Retains 3rd copy of IAR
and forwards the PPE,
copies of IAR (1-
2),original DR and 2nd
copy of PO to the
Property Unit for
acceptance.
1.4 If delivery is not in None
order or delivery is
incomplete, indicates
notation on the IAR that
the deliveries are not in
conformity with
specifications agreed
under the approved PO
or deliveries are not
complete.
1.5 Receives the item/s None 15 minutes Property Clerk
from the Property
Inspector; and assigns
property number on the

201
CITIZEN’S CHARTER 1ST EDITION 2020

PPE received and


indicate the same on the
IAR
1.6 Signs on the None 15 minutes Property Designated Staff
‘Acceptance “column if
the IAR, acknowledging
receipt of the items
delivered.
Checks the appropriate
box whether complete or
partial (indicate quantity
received) delivery, and
indicate the date of
receipt and remarks, if
any.
Forwards the IAR to the
Accounting Section
If specifications are not in
order or delivery is not
complete, contact the
supplier for appropriate
action.
1.7 Accounting Section
1.8 Prepares DV None 20 minutes Property Staff
indicating the Supplier as
Payee.
Attaches the original IAR,
DR, PO and PR and

202
CITIZEN’S CHARTER 1ST EDITION 2020

other related supporting


documents (SDs).
Forwards the documents
to the Accounting Section
for processing of DV.
Retains copy 2 of the IAR
and copy of PO to the
Property Card Keeper for
recording in the Property
Card.
1.8 Records promptly the None 15 minutes Designated Staff
receipt / acquisition of
PPE in the Property Card
maintained for each item
of PPE.
TOTAL: 1:25 hour

203
CITIZEN’S CHARTER 1ST EDITION 2020

Personnel Section

204
CITIZEN’S CHARTER 1ST EDITION 2020

1. ISSUANCE OF CERTIFICATION

Office or Division: Human Resource Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Accomplished GF BAI-88, Request for Issuance of Human Resource Section
Certifications (RIC)
*HR Form No. 01
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Fill-out and Submits GF 1.1 Receives GF BAI-88 None 1-2 minutes Receiving Clerk
BAI-88, Request for Issuance Request for Issuance of
of Certifications (RIC) Certifications (RIC)
HR Form No. 01 from the requesting
employee and
determines what kind of
certification to be
processed / prepared;

1.2 Encode and prints the None 8-10 minutes HR Staff


requested certification;

1.3 Review and signs None 1-3 minutes Head, Personnel Section
certification prepared;

205
CITIZEN’S CHARTER 1ST EDITION 2020

1.4 Record and releases None 1-2 minutes Releasing Clerk


certification signed;
TOTAL: 17 minutes

2. ISSUANCE OF SERVICE RECORD

Office or Division: Human Resource Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal and External Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Accomplished GF BAI-159, Request for Issuance of Human Resource Section
Service Record (RISR)
* HR Form No. 2
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Fill up and Submits GF 1.1 Receives GF BAI- None 1-2 minutes Receiving Clerk
BAI-159, Request for 159, Request for
Issuance of Service Record Issuance of Service
(RISR) Record (RISR) from the
* HR Form No. 2 requesting employees
and validates the purpose
for the request;
1.2 Encode and prints the None 8-10 minutes HR Staff
requested Service
Record

206
CITIZEN’S CHARTER 1ST EDITION 2020

1.3 Review and signs None 1-3 minutes Head, Personnel Section
Service Record prepared;

1.4 Record and releases None 1-2 minutes Releasing Clerk


Service Record signed;
TOTAL: 17 minutes

3. PROCESSING OF TRAVEL ORDER REQUEST

Office or Division: Human Resource Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Human Resource Section
Accomplished GF BAI-114, Travel Order (TO) Request
Form, in duplicate and provide the necessary information
relative to the travel order requested
• Approved Memo or Invitation; and
• Previous Travel Report, if any.
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Fill-out and Submits GF 1.1 Receive and reviews None 1-2 minutes Receiving Clerk
BAI-114, Travel Order (TO) submitted GF BAI-114
Request Form, in duplicate Travel Order (TO)
and provide the necessary request. Check signature

207
CITIZEN’S CHARTER 1ST EDITION 2020

information relative to the of Recommending


travel order requested Approval and review if
supporting document(s)
is/are attached such as
but not limited to approve
Memo and previous
Travel Report if any
1.2 If complete, stamp None 1-2 minutes Receiving Clerk
and assigns control
number of the Travel
Order (TO) request; if not
complete, return to the
concerned employees,
for completion of
supporting documents;

1.3 Record and encodes None 3-5 minutes Receiving Clerk


Travel Order (TO) control
number at the logbook
and in the computer,
respectively, for control
monitoring and record
purposes;
1.4 Affixes initial of the None 1-3 minutes Head, Personnel Section
Travel Order (TO)
request;
1.5 Record and endorses None 3-5 minutes Releasing Clerk
Travel Order (TO)
request to the Office of
the Director or Head of
the Agency for approval /
disapproval

208
CITIZEN’S CHARTER 1ST EDITION 2020

1.6 Approves / None 3-5 minutes Head of the Agency


Disapproves Travel Order
(TO) Request
1.7 Releases Approved None 3-5 minutes Office of the Director Staff
TO request
TOTAL:

4. PROCESSING OF APPLICATION FOR LEAVE

Office or Division: Human Resource Section


Classification: Simple Transaction
Type of Government-to-Government (G2G)
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Accomplished GF BAI-117, Application for Leave Form Human Resource Section
(CSC Form 6), in duplicate and provide the necessary
information relative to the type filed
• Application for Sick Leave in excess of five (5)
successive days shall be accompanied by a proper
Medical Certificate;
• Application for Vacation Leave more than one (1)
month shall be accompanied with Agency’s
Clearance;
• Application for Maternity Leave shall be
accompanied by a proper Medical Certificate and
Agency’s Clearance;

209
CITIZEN’S CHARTER 1ST EDITION 2020

FEES TO BE PROCESSING PERSON


CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
PAID TIME
1. Fill up and Submits GF 1.1 Receives GF BAI- None 1-2 minutes Receiving Clerk
BAI-117, Application for 117, Application for
Leave Form (CSC Form 6), in Leave Form (CSC Form
duplicate and provide the 6) submitted and filed
necessary information relative
to the type filed

1.2 Verifies the type of None 5-8 minutes Personnel Staff


leave filed. Upon
verification of the
application, post Leave
Credit Balances in the
Employees’ Leave Card
and in the Application for
Leave Form filed.

1.3 Certifies leave None 1-3 minutes Head, Personnel Section


balances for
recommendation;
1.4 Record and endorses None 3-5 minutes Releasing Clerk
application to the Office
of the Director or Head of
the Agency for approval /
disapproval.
1.5 Approves / None 3-5 minutes Head of the Agency
Disapproves Application
for Leave
1.6 Receives Approved / None 1-2 minutes Personnel Staff
Disapproved Application

210
CITIZEN’S CHARTER 1ST EDITION 2020

for Leave for re-validation


of the posting of leave
filed;
1.7 Files Approved / None 1-2 minutes Personnel Staff
Disapproved Application
for Leave
TOTAL: 27 minutes

211
CITIZEN’S CHARTER 1ST EDITION 2020

Cashier Unit

212
CITIZEN’S CHARTER 1ST EDITION 2020

1. COLLECTING AND REPORTING OF PAYMENTS/ FEES

Office or Division: Bureau of Animal Industry – Cashier Unit


Classification: Simple Transaction
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: BAI Clients, Officers and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment Accounting
( For Check Payment - Manager's Check / Company
Check / Cash Money Order )
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
Provide order of payment -Receive order of Testing Fees, 1-2 minutes Collecting Officer
from Accounting payments Registration, /Order of
-Receive payments and Handling, SPS Payment
issue official receipts to Deposit, Etc.
the client
- Upload SPS online 1 minute Collecting Officer
payment through E- /transaction
Commerce (for SPS
deposits only);
Balancing, reporting and 1-2 hours Collecting Officer
preparing of deposit slip
of collections;
TOTAL: 2 hours

213
CITIZEN’S CHARTER 1ST EDITION 2020

2. PROCESSING OF SALARIES/ ALLOWANCES & OTHER BENEFITS

Office or Division: Bureau of Animal Industry – Cashier Unit


Classification: Simple Transaction
Type of G2G – Government to Government
Transaction:
Who may avail: BAI Clients, Officers and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Payroll Human Resource Section
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
Submits Payroll certified by Receives Payroll certified Head of Cashier
the Human Resources Office by the Human Resources
Office;
Consolidate payroll and Head of Cashier
preparing Disbursement
Voucher;
TOTAL:

214
CITIZEN’S CHARTER 1ST EDITION 2020

3. PROCESSING OF DISBURSEMENT VOUCHER THROUGH LDDAP-ADA/CHECKS AND RELEASING


OF CHECKS

Office or Division: Bureau of Animal Industry – Cashier Unit


Classification: Simple Transaction
Type of G2C – Government to Citizen, G2B – Government to Business, G2G – Government to Government
Transaction:
Who may avail: BAI Clients, Officers and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
-Approved Disbursement Vouchers -BAI End Users
-Authorization Letter and valid ID’s to claim check (for -Clients
clients)
-Official Receipt -Clients
FEES TO BE PROCESSING PERSON RESPONSIBLE
CLIENT STEPS AGENCY ACTIONS
PAID TIME
Receive approved 2-3 minutes/
Disbursement Vouchers Voucher(Check)
with necessary attachments 15-30 minutes/ Cashier Staff
and Prepare the LDDAP-ADA
checks/LDDAP-ADA
Record the checks/LDDAP-
ADA to warrant register 15-30 minutes Cashier Staff
book
2 minutes Director
For signature of (Depends upon the
Assistant Director
checks/LDDAP-ADA by availability of
Chief Accountant
Approving Officers signatories)
Head Cashier

215
CITIZEN’S CHARTER 1ST EDITION 2020

Prepare ACIC 5 minutes Cashier Staff


2 minutes
(Depends upon the Director
For signature of ACIC by
availability of Assistant Director
Approving Officers
signatories) Head Cashier

Send the approved LDDAP- 15-20 minutes Head Cashier


ADA and ACIC to LBP
Releasing of checks,
Present Authorization Letter and collecting Official Receipts 5 minutes Cashier Staff
Issue Official Receipts and issuance of tax
certificate
Filing, Reporting and
Stamping paid of Cashier Staff
RADAI/ACIC/ SLLIE
TOTAL: 1 hour and 7
minutes

216
CITIZEN’S CHARTER 1ST EDITION 2020

Procurement Management Section

217
CITIZEN’S CHARTER 1ST EDITION 2020

1. PROCUREMENT SYSTEM PROCEDURE FOR GOODS, SERVICES, EQUIPMENT AND


INFRASTRUCTURE
Office or Division: Procurement Management Section
Classification:
Type of Transaction: G2C - Government to Citizen; G2B – Government to Business; G2G – Government to Government
Who may avail: All Government Agencies and private entities, public & private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Annual Procurement Plan
Purchase Request (PR) - 2 copies
Request for Quotation (RFQ)
Evaluation Sheet Form
Abstract of Quotation
Notice of Award (NOA)
Purchase Order (PO) Form
Job Order (JO) Form
Contracts/Work Order (WO) Form
Notice to Proceed (NTP)
Obligation Request Slip (ORS)
PROCESSING
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PERSON RESPONSIBLE
TIME
1.1 Prepares Purchase none 15 minutes End- User/
Request (PR) based Requisitioner/
on the approved Procurement Officer
APP(must be
complete with
description and
specification,
brands/model not
allowed)

218
CITIZEN’S CHARTER 1ST EDITION 2020

1. Preparation of
Purchase Request 1.2 Reviews and approves Approving Authority (End-
(PR) PR to respective none 10 minutes User/Requisitioner/Procureme
Division Chiefs nt Officer
1.3 Forward to Budget 30 minutes PMS-Procurement Officer
Section for verification
1.4 Assigns PR No./Control None 5 minutes PMS-Procurement Officer
No. and certifies as
included in the APP
1.5 Endorses PR to Asst. None 3 minutes PMS-Procurement Officer
Director/Director for
approval
1.6 Approves Purchase None 1 day Asst. Director/Director
Request
1.7 Forwards PR to BAC None 5 minutes Asst. Director/Director’s staff
Secretariat
2.1 Determine mode of
procurement and
posting whether: None 2 minutes BAC Committee
Shopping, SVP, DC,
LRP, LOV, Negotiated
Procurement, Public
Bidding (refer to RA
9184)
2.2 For alternative mode of
procurement, PR with
2. Identify Mode of ABCs above 50K must None 5 days Canvassers/BAC
Procurement be posted in PhilGEPS Secretariat/Division
website. RFQs should Canvassers
also be sent to at least
3 bonafide suppliers
2.3 If 1 million above, it
should be subjected to fee based on ABC
Public Bidding using Minimum of 26 BAC Secretariat/
the timelines/schedule calendar days BAC Committee

219
CITIZEN’S CHARTER 1ST EDITION 2020

of procurement
activities stated in RA
9184 (Note: Separate
procedures for Public
Bidding)
2.4 If Direct Contracting
(DC): Forward PR to
end-user and inform
them to attach None 2 days BAC Secretariat
Exclusive
Distributorship from
the suppliers and
endorse to BAC
Secretariat for
Resolution and
proceed to Step 5
3.1 Receives and logs
RFQs/Proposals/Certifi
3. Receive RFQs and cate of Exclusivity and None 5 minutes BAC Secretariat
Supporting other supporting
Documents from documents from
various suppliers
Suppliers
3.2 If no RFQs received, 1. Canvassers per division
conduct canvass from 2. BAC Secretariat
list of bonafide None 3 days 3. Procurement Office
suppliers (see details
for shopping and SVP
in RA 9184)
4.1 Prepares Abstract of
Quotations based on None 30 minutes BAC Secretariat/
4. Preparation of received/submitted Procurement staff
Abstract of RFQs from suppliers
Quotation 4.2 Evaluates the
quotations based on None 7 days BAC Committee/
the specifications and TWG/End-user

220
CITIZEN’S CHARTER 1ST EDITION 2020

requirements of the
end-user
5.1 Prepares resolution
and NOA (Note: 50K None 30 minutes BAC Secretariat/
5. Preparation of above only) and HoPe
Resolution and forward to the HoPe
Notice of Award for approval
5.2 Forwards all
(NOA)
documents to end-user None 15 minutes BAC Secretariat staff
for Obligation Request
and Status (ORS)
preparation
6. ORS Preparation 6.1 Preparation of ORS End-user/Division Head/Project
and forward to BAC None 1 day Managers
Secretariat
7. POs/WOs/ 7.1 Prepares POs/WOs/
Contract/JOs/NTPs Contract/JOs/NTPs None 1 day BAC Secretariat staff
Preparation
8. Processing of 8.1 Approves
POs/WOs/Contract/J POs/WOs/Contract None 1 day Head of Procuring Entity
Os/NTPs /JOs/NTPs and forward (HoPe)
to
PMS-Procurement Unit
9.1 Receives and records
approved POs/WOs/ BAC Secretariat/ Procurement
Contract/JOs/NTPs None 3 minutes staff
9. Receives approved with supporting
documents then
POs/WOs/Contract/J
forward to PMS-
Os/NTPs Procurement
9.2 Reproduce 3 copies of
all documents and
inform suppliers to None 3 hours Procurement staff
pick-up the POs/WOs /
Contract/JOs thru

221
CITIZEN’S CHARTER 1ST EDITION 2020

letters, email, fax,


telephone & text
messages
10.1 Records
PO/WO/JO/Contracts
to the logbook and None 5 minutes Procurement staff
release
the certified true copy
of
PO/WO/JO/Contracts
10. Release of Certified to the winning
true Copy of PO/ WO/ supplier/bidder
JO/ Contracts/ 10.2 Receives and sign the
NOA/NTP to certified true copy of None 10 minutes Supplier/Bidder
suppliers/bidders PO/WO/JO/ Contracts
10.3 Releases Original
PO/WO/JO/Contracts
to Property unit for None 3 minutes Procurement staff
attachment in the
Voucher/Payment
preparation
10.4 Furnishes COA xerox
copy of None 3 minutes Procurement staff
PO/WO/JO/Contract
(requirement from
COA)
10.5 Files copy of
PO/WO/JO/Contract None 2 minutes Procurement staff
with supporting
documents for future
reference
Note: PRs charge to Cash Advance and intended for meals/snacks or reimbursement will be returned to end-user/Disbursement Officer
for liquidation.
End of Transaction

222
CITIZEN’S CHARTER 1ST EDITION 2020

FEEDBACK AND COMPLAINTS MECHANISM


How to send feedback? Answer the Customer Satisfaction Feedback Form in the
office lobby and put it in the feedback and complaints drop
box.

How feedback is processed? The Frontline Officer receives and verifies the nature of the
queries and feedback within one (1) working day. The same
will be referred to the concerned Office via telephone call or e-
mail. Upon receiving the reply from the concerned Office, the
citizen or client will be informed via e-mail or phone call.

How to file complaint? To file a complaint against the Bureau, provide the following
details via e-mail:
- Full name and contact information of the complainant
- Narrative of the complain
- Evidences
- Name of the person being complained

Send all complaints to director@bai.gov.ph

How complaints are processed? All complaints received against the Bureau will be processed
by its responsible Division/ Unit.

The responsible division/ unit shall identify and evaluate the


type of complaint (Technical or Non-Technical) to determine
appropriate action.

223
CITIZEN’S CHARTER 1ST EDITION 2020

Non-Technical complaint is responded to by the Human


Resource Staff. Technical complaint is responded to by the
Chief of the concerned Division/ Unit.

A letter informing the customer of action taken is prepared and


signed the Chief of the concerned Division/ Unit. Effectiveness
of action taken shall be reported to the Top Management.

Contact Information of BAI OFFICE OF THE DIRECTOR


director@bai.gov.ph
(02) 528-2240 local 1101 or 1102

OFFICE OF THE ASSISTANT DIRECTOR


assistantdirector@bai.gov.ph
(02) 528-2240 local 1105

ANIMAL FEEDS, VETERINARY DRUGS AND BIOLOGICS


CONTROL DIVISION
afvdbcd@bai.gov.ph
(02) 528-2240 11500-11504

ANIMAL HEALTH AND WELFARE DIVISION


ahwd@bai.gov.ph
(02) 528 2240 local 1500-1506

LIVESTOCK RESEARCH AND DEVELOPMENT DIVISION


lrdd@bai.gov.ph
(02) 528 2240 local 1222-1225

NATIONAL VETERINARY QUARANTINE SERVICES


DIVISION
nvqsd@bai.gov.ph

224
CITIZEN’S CHARTER 1ST EDITION 2020

(02) 8528 2240 local 1302-1307

VETERINARY LABORATORY DIVISION

Office of the Division Chief


vld@bai.gov.ph
(02) 8528-2240 local 1602

Animal Disease Diagnosis and Reference


Laboratory
addrl@bai.gov.ph
(02) 8528-2240 local 1610

Veterinary Biologics Production Section


vld@bai.gov.ph
(02) 8528-2240 local 11100-11101

Veterinary Biologics Assay Section


vbas@bai.gov.ph
(02) 8528-2235 local 11400- 11402

Chemical Feed Analysis Section


cfas@bai.gov.ph
(02) 8528-2240 local 11200

Veterinary Drug Production Section


vld@bai.gov.ph
(02) 8528-2240 local 11306

225
CITIZEN’S CHARTER 1ST EDITION 2020

ANNEX A.

226

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