Satisfaction On Motivations and Organizational Commitment in The Public Universities of Tigray Regional State, Ethiopia
Satisfaction On Motivations and Organizational Commitment in The Public Universities of Tigray Regional State, Ethiopia
Satisfaction On Motivations and Organizational Commitment in The Public Universities of Tigray Regional State, Ethiopia
9(08), 729-738
RESEARCH ARTICLE
SATISFACTION ON MOTIVATIONS AND ORGANIZATIONAL COMMITMENT IN THE PUBLIC
UNIVERSITIES OF TIGRAY REGIONAL STATE, ETHIOPIA
understand a motivated employee will contribute more to the organizations significantly to the organizations
betterment. This is more so in the case of developing countries like Ethiopia). In this scenario a study towards the
satisfaction of employees toward the motivation presented to them and to find their organizational commitment has
got its own importance to trigger up the performance of the organizations. Motivation is an important factor that
builds the commitment (Hanke Korpershoek, 2016). Though motivation is of two ways such as intrinsic and extrinsic,
it is not so clear to say to an individual which kind of motivation highly influences his/her commitment. And also it is
observed by Ryan & Dec (2000) that all individuals cannot be motivated by the same activities since the needs and
wants of individuals in terms of motivation differ significantly. When assessing the effectiveness of these
motivations towards the commitment and work outcomes many researchers favor intrinsic motivation (Nasri &
Charfeddine, 2012). However when a separable outcome is focused, extrinsic motivation pertains (Ryan & Deci,
2000). Hence to build the commitment among the employees, it is important for an organization to understand
whether their employees are satisfied with their intrinsic and extrinsic motivations practiced in their organizations.
Investigating the factors either intrinsic or extrinsic motivation does contribute to the commitment of employees is
also essential to an organization for their action plans. Satisfied and committed employees contribute their full
potential to the betterment of the organization. Organizations may attain competitive advantage by means of
committed employees. According to Meyer and Allen (1993) organizational commitment is a leading factor in the
achievement of many organizations. With regard to the commitment level of the teachers in the public Universities of
Tigray regional state in Ethiopia is yet to be explored. Though there are many factors lead to organizational
commitment this study among the factors studied exclusively focuses on the satisfaction of employees towards the
organisations' motivations both in intrinsic and extrinsic dimensions, Further it studies the commitment level of the
employees (teachers) and its relationship with the employees’ satisfaction in the motivations at their workplaces in
case of Public Universities in Tigray Regional State of Ethiopia.
Literature Review:-
In 1998 Pinder explained motivation as a set of energetic forces which might originate from an individual inner mind
as well as by the external forces. In fact motivation is essential to initiate a work. For some people it comes from
themselves whereas for some others external forces are required to do that. It is not only required to initial stages of
any work but it prolongs its importance during the process to in all the aspects of a work such as determining and
giving direction to the work. It also influences in determining the quality and output of the work and duration of the
work execution process (Pinder, 1998). Deci and Ryan (1980) developed Self-determination theory of motivation in
which they identified three important kinds of motivations such as amotivation (absence of intentional regulation),
extrinsic motivation and intrinsic motivation.. Amotivationas occurs in the absence of internal regulations. Extrinsic
and intrinsic motivations respectively come for external and internal mind sources. Ryan and Deci (2000)
differentiated intrinsic and extrinsic motivations in such a way that intrinsic motivation originates from doing
inherently interesting things and extrinsic motivation originates from targeting a separable outcome. Thomas &
Velthouse (1990) stated that positively valued experiences which are arised directly out of the work tasks by an
individual employee are termed as intrinsic motivations. Intrinsic motivation comes from an individual’s own
commitment and intrinsic motivation does not anticipate any specific external outcomes Ryan and Deci (2000).
According to Giancola (2014) intrinsic motivation originated from the work task which is inherent by its nature
whereas external motivation originated from the other persons related to the work. Interesting works, feeling of
involvement, supervisors help with personal problems, appreciation and career development are some of the sources
that build intrinsic motivations (Wong S, Siu V &T sang N, 1999). . Extrinsic motivation can be explained as the
motivations that are apart from the work itself such as reward, recognition, and benefits (Amabile, Hill, Hennessey &
Tighe, 1994). Mahaney and Lederer (2006) advocated that status, recognition, praise from superiors and co-workers,
personal satisfaction and feelings of self esteem are the tools of intrinsic motivations. According to Upchurch and
Severt (2009) the variables that stimulate external motivations are job security, salary, tactful discipline and good
working conditions. Mahaney and Lederer (2006) advocated that tools such as pay, fringe benefits, job security,
promotions, private office space and the social climate are the tools for external motivations. The motivations used
vary according to the nature of the employees. According to Ryan and Deci (2000) employees who are open and
cognitive intrinsic motivation are suitable. Many scholars indicated that employees’ behaviour can be influenced by
intrinsic motivations (Grabner and Speckbacher, 2009; Asha and Uma Warrier, 2017; & Yundong H, 2015). External
motivation can also lead to employees’ behavioral changes. Dwivedula, Ravikiran, & Müller, R. (2011) advocated
that external motivation is a good tool to bring in the expected behavioral changes among the employees. However
Suhaiel Amdan et al (2016) in their research found that extrinsic motivation did not moderate the relationship
between office environments.
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According to Anderson and Weitz (1992), “Commitment is a long term relational perspective that encourages parties
to resist the short term benefits offered by other companies in favor of the benefits associated with remaining in a
relationship”, Meyer and Herscovitch (2001) stated that commitment is “a force that binds an individual to a course
of action of relevance to one or more targets”.According to Biljana Dordevic (2004) commitment of employees is
crucial since it is a predictor of employee’s performance, absenteeism and other behaviors. According to Balfour DL,
Wechsler B (1996) to foucus on organisational performance, organizational commitment is an appropriate tool.
Employee commitment is one predominating factor of organizational performance (Shirashetti, 2012). Kim WG,
Leong JK & Lee YK (2005) have stated that companies that pay more attention towards commitment may recognize
long-term benefits of corporate success, loyalty, productivity, and employee retention. The relationship between
commitment of employees and high performance is studied and ensured by Edralin (2008), Savaneviciene &
Stankeviciute (2011). Amir Sohail, Robina Safdar, Salma Saleem, Samara Ansar & M. Azeem (2014) have found a
positive relationship between Work Motivation and Organizational Commitment. Salim, M., Kamarudin, H., &
Kadir, have found (2010) the contributing factors in building organizational commitment. They found job
satisfaction; job involvement and perceived organizational support are the factors affecting organizational
commitment. Lida Gholizade, Irvan Masoudi, Mohammad Reza Maleki , Afsoon Aeenparast , Mehdi Barzegar (
2014) have also found positive relationships between job satisfaction, job motivation and organizational commitment.
Hanke Korpershoek (2016) found motivation builds the commitment of the employees significantly. Yeni Rahmawati
and Norhasni Zainal Abiddin (2015) have found a moderate positive correlation between overall motivation and
organizational commitment. Selma Altindis (2011) has found Continuance commitment had a remarkable effect on
extrinsic motivation. Meyer J, Becker T, Vandenberghe C (2004) have also signified that commitment is one
component of motivation. According to Johnson RE, Chang CH & Yang LQ (2010) commitment is a motivational
phenomenon. Kim et al. (2005) have also explored that job satisfaction; motivation, morale and organisational
commitment are interrelated. De Silva and Yamao (2006) stated that motivation level and creativity of the
employees.can be improved by organizational commitment. Mong-Chien Hsu and Kao-Mao Chen (2012) have found
higher the level of job satisfaction with the higher organization commitment level. Though motivation and
commitment are considered distinct, the similarities between them were highlighted by Meyer et al. (2004). Hence
motivation, job satisfaction and organisational commitment are inter related and interdependent. Motivation being an
essential part of management can not be generalised. Mullins (2007) indicates that multiple motivation systems are
being practiced in organizations to satisfy the employees. Fauziah Wan, Y. & Tan Shen, K. (2013) have found
significant differences between Gen X and Gen Y employees in intrinsic motivations. Yet in terms of both intrinsic
and extrinsic motivation factors, Aslı Beyhan Acar (2014) did not find any significant differences between Gen X
and Gen Y employees. Vincent, Nithila & Paul, Anjali (2018) argued that organizations face problems with regard to
motivations. The literature reviewed indicated that clarity is required in terms of the focal point of the organisations
motivational practices and commitment i.e. whether the intrinsic motivation or the extrinsic motivation does
contribute more to the organizational commitment of the employees is not studied yet. Specifically the relationship
between satisfaction of employees on motivativations and their organisational commitment among the employees of
public universities in Tigray region of Ethiopia has got the attention and interest of the researchers since it will give
clear directions to the universities towards the focal point of their motivation. Hence this study attempts to decipher
the relationship of intrinsic, extrinsic motivation and overall motivation level with the organizational commitment of
the employees.
Conceptual Framework
The researchers attempt to bring out the relationship between intrinsic, extrinsic motivation and overall motivation
level with the organizational commitment of the employees. Hence it is hypothesized that the satisfaction of
employees towards the motivations presented to them has a positive co relationship with their organizational
commitment. The variables derived from the vast reviews of literatures to measure the satisfaction of the employees
towards the intrinsic motivations are Type of work, Autonomy in the work, Scope for competition and achievement,
Recognition of the work, Contribution to the stakeholders, Pride in the work, Opportunities to learn and grow,
Relationship with supervisors, Relationship with co workers and Equity in treatment. The variables derived from the
vast reviews of literatures to measure the satisfaction of the employees towards the extrinsic motivations are salary
offered, fringe benefits, job security, employee’s welfare, in house training opportunities, post-employment security,
compensation at par with the industries, grants, rewards for work excellence and new forms of motivation like tour
packages. The model of Allen and Meyor (1999) has been adapted to measure organisational commitment of the
employees. Accordingly the variables included to measure the organisational commitment are Affective
Component, Continuance Component and Normative Component of the organisational Commitment.
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Type of work
Autonomy in the work
Scope for competition
Recognition of the work
Pride in the work
Contribution to the stakeholders
Opportunities to learn and grow
Relationship with supervisors
Relationship with coworkers
Equity in treatment Organizational Commitment
Affective
Continuance
Satisfaction towrads the Extrinsic factors Normative
Salary
Fringe benefits
Job security
Employee’s welfare
In house training opportunities
Opportunity for training
Post-employment security
Equity in compensation with the industries
Grants
Rewards for work excellence
New forms like tour packages
Objectives of study:-
1. To assess the satisfaction level of employees towards intrinsic motivation
2. To assess the satisfaction level of employees towards extrinsic motivation
3. To assess the employees’ commitment towards the organization
4. To investigate the relationship between satisfaction in motivation and organizational commitment
Methodology:-
The study has applied descriptive research design to describe the variables under study. The target population of the
study is academic staff of a public university in Ethiopia. The total population of this study is 4266. i.e the total
number of academic staff in the public universities of Tigray Regional State of Ethiopia namely Mekelle university,
Axum university and Adigrat University. The sample was determined by using the formula derived by Wotson J
(2001). The formulae is
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The study has applied descriptive research design to describe the variables under study. The target population of the
study is academic staff of a public university in Ethiopia. The total population of this study is 4266. i.e the total
number of academic staff in the public universities of Tigray Regional State of Ethiopia namely Mekelle university,
Axum university and Adigrat University. The sample was determined by using the formula derived by Wotson J
(2001). The formulae is Applying the mentioned formula (Precision 0.05, Variance 0.5 and at 95% Confidence
level) the sample size was calculated as 371. A well structured questionnaire was designed to measure the
satisfaction level of employees towards the intrinsic motivation and extrinsic motivation offered by using Likert
five point scale as well the organizational commitment of the employees was measured using the scale constructed
by Allen and Meyor (1999). Then the instrument was validated for the construct and the content by the experts in
the field. The primary data was collected during 2018 summer using the questionnaire designed from 371 samples
i.e the academic staff of the public universities in Tigrai Regional state of Ethiopia by simple random sampling
method. Interviews from the concerned bodies (members of the academic staff of the three University of Tigray
regional states) were also conducted to obtain the appropriate data required.. In addition to this, secondary data has
been collected from different sources such as documents, other research findings, and reports, in order to support
the primary data. The software SPSS Version 20 was used to analyze the data. The reliability of the data was tested
using cronbach's alpha which was above 0.9 for all variables. The descriptive statistical tools such as percentages
and frequencies were used to analyze the demographics of the respondents. To describe the satisfaction level of the
employees towards the intrinsic and extrinsic motivation the descriptive statistics viz mean and standard deviation
have been used. To test the relationship between motivation and organizational commitment correlation statistics
have been applied. The resultant statistics have been tabulated and discussed in the following sections.
Results:-
The demographic characteristics of the respondents are exhibited in the table 1.
Table 1:- Demographic characteristics of the respondents.
S.N0 Characteristics Frequency Percentage
1 Gender
Male 232 64.5
Female 129 35.5
2 Age
26-35 Years 283 78.4
More than 35 years 78 21.6
3 Academic Rank
Lecturer 279 77
Assistant Professor 66 18
Associate Professor 16 5
4 Experience in the current University
2-5 years 246 68.1
6-10 years 99 27.4
More than 10 years 11 4.4
Total 361 100
The table indicating the demographic characteristics of the respondents reveals interesting facts about the
respondents. The universities in Tigrai regional state of Ethiopia have more male members (64.5 percent). 78.4
percent of the respondents are at the age between 26 -35 years which indicates the workforce of the universities is
young. Many of them are lecturers (77 percent). Most (68.1 percent) of the respondents have less experience (less
than five years).
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type of the work they engage. However the high standard deviation (1.41) depicts the inconsistency with the data. It
is a fact that all different kinds of jobs may not be interesting. There is a scope for competition and the employees
enjoy the completion since it leads to achievement which is deduced from the mean score 3.02. The environment
regarding the relationship of employees with the supervisor and the coworkers is not bad which can be deduced
from mean scores 2.89 and 2.85 respectively. The equity treatment on the employees is ensured by the mean score
3.06. There is autonomy in the work (mean score 2.6) and the employees pride themselves on their work. (Mean
score 2.56). The employees do not feel their work is recognized (deduced from the mean score 2.45) and they do
not feel their contribution towards the stakeholders is not recognized (deduced from the mean score). There are less
opportunities to grow which can be understood from the lowest mean score 2.41.
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The results clearly imply that the employees of public universities of Tigray regional state are highly motivated by
intrinsic factors than the extrinsic factors which can easily be inferred from the mean statistics of the two factors
studied which are 2.65 and 2.13 respectively. Statistically the difference is observed by the t test conducted to check
the equality for the means. The mean difference is found as 0.513 which is statistically significant which is ensured
by the significant value 0.00. Hence it can be said that the extrinsic motivation for the employees is not equal with
that of intrinsic motivation. Though intrinsic motivation is at optimum level care should be taken to motivate the
employees in terms of extrinsic factors.
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The results depict clearly that the employees have commitment to the work due to the continuance component of
the commitment. I.e they are committed to the work due to not having other options which can be inferred from the
mean scores observed for the continuance component which are considerably high (all the scores are more than
three). The affective and normative components of organizational commitment of the employees is at less than the
moderate level which can be understood easily from the mean scores which do range from 2 to 2.5 for all the
statements of the components. Overall the organizational commitment of the employees is at moderate level which
is realized by the mean of the mean scores 2.705.
Table 6 shows the results of a correlation test which concerns the relationship between employee commitment and
the motivational factors such as extrinsic factor and intrinsic factor. A significant positive correlation 0.467 (Sig=
0.001, P < 0.05) has been observed between satisfaction in extrinsic factors of motivation and overall employee
commitment. Suhaiel Amdan et al (2016) also found considerable impact of extrinsic factors on employees’
commitment. Though positive correlations have been observed between satisfaction in intrinsic factors and
employee commitment (0.216), when comparing the correlation statistics extrinsic factors play a dominant and
significant role in establishing the employee commitment. There is a slight negative correlation between (-.078)
satisfaction level of employees in intrinsic and extrinsic factors of motivation. It reflects the fact those who are
materialistic may not be influenced highly by the intrinsic factors of motivation. Here a less positive correlation
exists (0.153) between satisfaction of employees in overall motivation and the employee’s commitment towards the
organization. Hence the results depict motivation play a minimal role in establishing organizational commitment. In
other words though the employees are not satisfied much with the motivations they are committed to their work.
Discussions:-
The study is to find the relationship between satisfaction of employees towards the motivation received and their
organisational commitment in the public universities in Tigray region of Ethiopia. It is obvious that motivation is
one among the instruments that are applied by the organisations to improve organisational commitment and
performance. Highly motivated employees are the sources of success in many organizations. The motivation comes
from self (internally) either by intrinsic motivations or by extrinsic motivations depending on individual employees,
situations and the organisational culture. The results of this study also reveal the same fact. Extrinsic motivational
factors are dominant in building the organisational commitment which has moderate positive correlation with the
organisational commitment. Though the results show high intrinsic motivations exists in the universities under study
it has only less relationship with organisational commitment. It is due to the fact from the results that the employees
(teachers) do not feel that their work is recognized and they do not feel their contributions to the stakeholders of the
Universities. Especially in teaching career only less opportunities exits to grow exponentially. But they are highly
attracted towards extrinsic motivation and hence it builds organisational commitment. The inconsistent data (high
standard deviations) in case of many variables also highlights the fact the same kind of motivation can not be
suitable to all individuals since individuals are unique by nature. The study has also found a minimum positive
correlation between satisfaction towards the motivation and organizational commitment. It shows the satisfied
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employees in terms of the motivations received will be committed to their work and organisations. Introspection of
the results obtained show clear directions to the universities under study. The Universities must focus on
strengthening the extrinsic motivations through which the Universities can build highly committed teachers. The
results also bring out the need for new research to explore the tools that build organisational commitment among the
employees. I, e though motivation is a tool for establishing organisational commitment there other unexplored
factors do exist and to be answered.
Limitations:-
This study finds the relationship between satisfaction of employees towards the motivation and their organisational
commitment. The variables considered to measure the satisfaction of employees towards the intrinsic and extrinsic
motivations are limited and there may be some extraneous motivations which may also cause this result. Moderating
factors which may affect the relationship have not been considered. This may also affect the results. Since the study
is limited to the Universities in Tigray region of Ethiopia, the results can not be generalised.
Conclusion:-
Due to the contributions of teachers to the society they are highly recognised. Yet the focus on how they can be
motivated to build the organisational commitment has not got its importance as well. This study explores extrinsic
factors of motivation play a dominant role among them in building organisational commitment. Hence more focus
should be made on this issue to have a better society.
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