(Version C) BSBADM502-HRM513 Cluster Student Assessment TasksBSBADM502-BSBHRM513-AT-V2019.1.2

Student Assessment Tasks
BSBADM502 Manage meetings
BSBHRM513 Manage workforce planning
Cluster
BSBADM502/HRM513 Cluster Student Assessment Tasks
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Assessment Task 1: Written Questions 6
Assessment Task 1 Instructions 8
Assessment Task 1 Checklist 12
Assessment Task 2: Develop a workforce plan 14
Assessment Task 3: Diversity objectives implementation project 24
Assessment Task 4: Workforce planning implementation project 30
Assessment Task 5: Workforce plan review and evaluation briefing report 34
© RTO Works 2019 SELC Career College Australia RTO: 91721 SELC-BSBADM502-BSBHRM513-AT-V2019.1.2 Page 2
Assessment Information
The assessment tasks for the BSBADM502 Manage meetings and BSBHRM513 Manage workforce
planning Cluster are included in this Student Assessment Tasks booklet and outlined in the assessment
plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Plan
Assessment Task Overview
1. Written questions You must correctly answer all questions.
You are required to develop a workforce plan for King

2. Develop a workforce plan Edward VII College and meet with stakeholders to seek
feedback on the plan, as well as confirm approval.
You are required to implement diversity actions from the
3. Implement diversity actions
workforce plan.
You are required to identify required competencies for an
employee and develop a career development plan as part
4. Workforce plan implementation of implementing a succession planning program. You
must also develop a redundancy and redeployment policy
and procedure.
5. Workforce plan review and evaluation You are required to write a report on a review and
briefing report evaluation of the workforce plan.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, upload your answer file/s into Moodle.
You will receive feedback from your assessor via Moodle.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal
Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BABADM502/BSBHRM513 AT2.2 Workforce Action Plan Joan Smith 20/10/20
Additional Resources
You will be provided with the following resources before you begin each Assessment Task.
Assessment Task 2
 Strategic and Operational Plan
 Workforce Information 2018
 Workforce Action Plan Template
 Meeting Policy and Procedures
 Meeting Agenda Template
 Meeting Minutes Template
Assessment Task 3
 Recruitment, Selection and Induction Policy and Procedures
Assessment Task 4
 Career Development Plan Template
 Redundancy and Redeployment Policy and Procedures Template
 Role Competencies Statement
Assessment Task 5
 Exit Interview Results
 Focus Group Results
 Briefing Report Template
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet

Before downloading your assessment from Moodle, you must read and understand Student Assessment
Agreement. When you have read, understood and completed this unit’s assessment tasks, you need to tick
() the checkbox to accept the submission statement (Student Assessment Agreement & Student
Declaration) before uploading student Assessment answer file/s. You must click Save Changes on Moodle
to complete the submission process.
You will also receive feedback from your assessor via Moodle. The Assessment Task will be marked as
Satisfactory (S) or Not Satisfactory (NS). If your work has been assessed as being not satisfactory, your
assessor will upload feedback file into Moodle explaining reasons why. Your assessor will also discuss this
verbally with you and provide advice on re-assessment opportunities as per.
Our RTO’s re-assessment policy.
Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required
Assessment Task Instructions

These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 4 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should put forward arguments for and
against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Provide an explanation of each of the following meeting terminology:

a. Quorum
b. Procedural motion
c. Proxy
d. Conflict of interest
2. Outline a meeting structure for a formal meeting.
3. Outline a meeting structure for an informal meeting.
4. Outline at least three key arrangements that need to be made for a meeting.
5. Outline two responsibilities of a Chairperson prior to a meeting.
6. Outline three important aspects of a Chairperson’s job during a meeting.
7. Explain why it is important for a Chairperson to monitor the participation of all those involved in
a meeting.
8. In relation group dynamics answer the following questions:

a. Explain how, in the role of a Chairperson, you would manage someone who is
dominating the meeting.
b. Explain how in the role of a Chairperson you would manage someone who is too shy to
contribute to a meeting.
c. Explain how in the role of a Chairperson you would manage two people having a private
conversation within a meeting.
9. What are group dynamics and how would you describe this in relation to meetings?
10. Provide a definition for each of the following roles within meeting dynamics:
a. Initiator
b. Clarifier
c. Dominator
d. Degrader
e. Distractor
f. Supporter
g. Gate Keeper
11. Describe two ways of conducting meetings.
12. Describe three advantages of face to face meetings and give an example of a workplace
situation where this type of meeting may be used.
13. Describe three advantages of meetings held by teleconference or web conferencing and give an
example of a workplace situation where this type of meeting may be used.
14. Describe the use of webcams for meetings, including a brief description of how to use a web
cam.
15. Explain the purpose of an agenda and identify five items that should be included in an agenda.
16. Explain the purpose of meeting minutes and list five items that should be included in meeting
minutes.
17. Explain the difference between informal meeting minutes and formal meeting minutes.
18. Access the Corporations Act 2001 from the Internet and identify the information from the Act
that relates to notices of meetings. Now answer the following questions:
a. To whom must a notice of meeting be provided?
b. How must the notice of the meeting be provided? Indicate at least two ways.
19. Explain how the ABS Labour Force Survey can be used by an organisation to assist in
workforce planning.
20. Outline the purpose of the Labour Market Information Portal and give two examples of
information included in the Portal that can assist with workforce planning.
21. Explain the purpose of the National Skill Needs List and how it can be used for workforce
planning.
22. Outline the key provisions of the Fair Work Act 2009.
23. Outline the minimum entitlements of National Employment Standards that have to be provided
to all employees.
24. Explain the purpose of enterprise agreements.
25. Explain the use of modern awards in workplaces.
26. Identify at least two examples of modern awards using the Fair Work Ombudsman website.
Write down the name of the award and the minimum wages under the award and minimum
working hours.
27. Outline the role of trade unions in the Australian work relations system and indicate whether
employees are required to join a union.
28. Outline the role of the Fair Work Commission in Australia’s national workplace relations system.
29. List two sources of expert advice that could be used when seeking industrial relations advice.
Include the name of the organization and the services they provide.
30. Describe the purpose of the labour force participation rate and how it can assist in analysing the
labour force.
31. Describe the purpose of the employment to population rate and how it can assist in analysing
the labour force.
32. Outline two commonly used forecasting models that can assist with identifying future workforce
needs.
Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and Satisfactory

performance Comments
clear answer that addresses the
suggested answer for the following? Yes No
Question 1 a
Question 1 b
Question 1 c
Question 1 d
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8 a
Question 8 b
Question 8 c
Question 9
Question 10 a
Question 10 b
Question 10 c
Question 10 d
Question 10 e
Question 10 f
Question 10 g
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18 a
Question 18 b
Question 19
Question 20
Question 21
Question 22
Question 23
Question 24
Student’s name:
Did the student provide a sufficient and Satisfactory

performance Comments
clear answer that addresses the
suggested answer for the following? Yes No
Question 25
Question 26
Question 27
Question 28
Question 29
Question 30
Question 31
Question 32
Task Outcome: Satisfactory  Not Satisfactory 
Assessor name
Assessor signature
Date
Assessment Task 2: Develop a workforce plan
Task summary
This assessment task requires you to conduct research and develop a workforce plan for King Edward VII
College. You will also be required to prepare for and conduct a formal meeting to discuss the rationale for,
as well as objectives of, the plan to the Management Team. This will include developing an agenda,
conducting the meeting and checking and distributing the minutes.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks/other learning materials
 Strategic and Operational Plan
 Workforce Action Plan Template
 Meeting Minutes Template
 Space for a meeting and roleplay participants
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Answer all questions
 Email with the following attached:
o Meeting Agenda
o Workforce Action Plan
 Email with the following attached:
o Meeting Minutes
o Revised Workforce Action Plan
o Screen shot
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
the assessment.
Carefully read the following:
King Edward VII College was established in 2010. The College is based in the Melbourne CBD and it offers
a range of courses in management, marketing, human resources and international business. It currently has
around 500 students enrolled across all of its courses.
The College is very popular due to its competitive pricing structure, innovative teaching methods and state
of the art facilities.
Due to its success, the College plans to establish two additional campuses, one in Brisbane and one in
Sydney. The Brisbane campus will commence in October 2019 and Sydney in early 2020. Campus locations
are already in place, with the process being overseen mainly by the CEO and Finance Manager. No staff
have been employed as yet, but it is anticipated that each campus will require a receptionist, a student
services officer and 4 trainers.
All other staff functions will be completed by existing staff at the Sydney campus until such time as student
numbers increase substantially.
It is anticipated that maximum student numbers at the new campuses will be up to 50 students per campus.
The College currently employs 24 staff members. That includes the CEO, a Marketing Manager and a
Marketing Assistant, Human Resources Manager, Finance Manager, Administration Manager, Office
Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers.
Information about the staff, including employment status, age, gender and cultural background is provided in
Workforce Information 2018.
All staff are employed via individual contracts, and there is no enterprise agreement in place.
As the Administration and Project Officer, you are required to undertake an analysis of the situation and then
plan and implement activities that will ensure that the organisation can access skilled labour during this
period of expansion.
Complete the following activities:
1. Research workforce requirements

Review the scenario information, as well as the Strategic and Operational Plan and Workforce
Information 2018.
Identify sources of information that you can use to research workforce supply in the education
sector as in the scenario information and as indicated below.
Make notes in relation to:

 The organisation’s requirements for a skilled and diverse workforce as reflected in
its strategic objectives.
 Workforce issues as identified in the Strategic Plan and that must be reflected in
workforce objectives.
 Workforce objectives that are required to meet the overall strategic objectives.
 Workforce characteristics of King Edward VII College staff, including employment
status, age, gender and culture.
 Assessment of staff turnover rate and whether the rate is acceptable or not.
 Factors affecting workforce supply, including economic conditions, industry trends,
skills and labour shortages, unemployment rate and competition for workers. Your analysis
should be both general, as well as specific to the education sector within which King Edward
VII College operates.
 The industrial relations framework that applies to King Edward VII College
workforce.
Your notes should be comprehensive, as you will need to use them to complete the workforce
plan template that you have been provided with.
33. Develop a workforce action plan

Using your research and the notes that you have made, develop your workforce plan.
The workforce plan that you develop must address:

 Purpose of the workforce plan
 Strategic objectives and key workforce requirements
 External environment analysis to identify external factors that impact on the
company and its workforce
 Industrial relations relating to the education and training industry, as well as King
Edward VII College
 Analysis of current workforce characteristics and profile using workforce information
provided.
 Future workforce needs
 Gap analysis to identify the gaps between future workforce need and existing
workers
 Workforce plan objectives, including attracting and retaining skilled staff and
workforce diversity and cross-cultural management.
 Key workforce plan issues and actions.
 Communication and consultation strategy to assist with organisational changes.
 Contingency plans so as to ensure that the organisation can access skilled labour
in the event of unplanned events.
Use the Workforce Action Plan Template to guide your work.
2. Develop a meeting agenda

Review the College’s Meeting Policy and Procedures to develop an agenda for the meeting.
Use the Meeting Agenda Template to guide your work.

The agenda must:
 Clearly show the date, time and location for the meeting.
 Include the duration of the meeting (30 minutes).
 Clearly identify the names of staff who will attend the meeting as per the meeting
policy and procedure.
 Include items for discussion as per the scenario information and meeting policy and
procedure.
The Administration Manager will be roleplayed by the assessor, who will take notes at the
meeting.
The other managers will be roleplayed by other students. These roleplaying students will take
part in the meeting, contributing as if they were a real manager.
Before attending the meeting, consider to whom you should allocate each of the required roles
and responsibilities (There is no right or wrong answer for this. You only need to advise each
staff member of their roles and responsibilities).
Save this document as Meeting Agenda.
34. Send an email to the Management Team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment, seek their feedback and for
the place, date and time of a meeting to discuss it.
Attach your workforce action plan and meeting agenda to the email.
35. Conduct a formal meeting with the Management Team.

The objectives of the meeting are to discuss the workforce plan you have developed and seek
the Management Team’s input.
You are required to conduct the meeting in the role of the Chair. Review the Meeting Policy and
Procedures to make sure that you understand and can apply the Chair’s role and
responsibilities.
Prior to beginning the meeting, check that the meeting space is safe and conforms with health
and safety legislation. Identify and remove hazards to the participants’ health and safety.
Prior to the commencement of the meeting, ask the Administration and Project Officer (your
assessor) to take notes of the meeting so that you can prepare the minutes following the
meeting. Provide instructions for note taking as per the meeting policy and procedure. You will
be assessed on this. The Administration and Project Officer will write up their notes and provide
them to you following the meeting. Note that you should also take your own brief notes so that
you can check that all the meeting content was covered.
Chair the meeting in accordance with the company’s meeting policy and procedures for face to
face meetings, as well as meeting legal and ethical requirements. This is to include the
following:
a. Prior to the meeting

 Print off a copy of your workforce action plan to take with you to the meeting.
 Checking that the meeting space meets health and safety requirements as per health and
safety legislation. Your assessor will set up at least two hazards in the room which you will
be required to identify and then rectify.
b. At the outset of the meeting

 Introducing yourself and welcoming everyone.
 Making sure everyone has a copy of the agenda and draft conference program.
 Stating the purpose of the meeting.
 Advising the timeframe for the meeting.
 Encouraging all team members to contribute.
c. Chairing the meeting including

 Keeping to the timeframe as set out in the agenda e.g. wrapping up the discussion when
the time limit for the agenda item is reached.
 Going through each of the agenda items in order.
 Keeping on track by ensuring everyone sticks to the agenda.
 Respecting everyone’s views and using active listening techniques.
 Making sure the meeting starts and ends according to the time in the agenda.
 Promoting ethical behaviour – at the meeting a staff member will raise an ethical issue
which you will need to respond to appropriately.
d. Leading the meeting according to your agenda, ensuring that:

 You share your own ideas from your research.
 You seek the ideas from the Management Team, encouraging everyone to contribute.
 All ideas are discussed, and the action plan is agreed on. Note as there will be one more
idea than there are spaces in the conference program, you will need to discuss this issue
and facilitate a consensus.
 You achieve the meeting outcomes desired i.e. to finalise the action plan.
Take notes on the Managers’ feedback, as you will be expected to update your action plan with
this in the next activity.
Before concluding the meeting, ensure that you have the Management Team’s approval and
endorsement of your plan.
You should gain their agreement and support for the plan’s objectives and proposed
performance indicators.
During the meeting, demonstrate effective communication skills including:

 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding
At the end of the meeting, notify the note taker that the notes of the meeting will need to be
provided to you within the timelines specified in the meeting policy and procedure.
36. Prepare meeting minutes

Review the notes of the meeting provided by the minute taker (your assessor) and then prepare
detailed meeting minutes based on the notes provided.
Use the Meeting Minutes Template to guide your work.
You are required to check that the minute taker has taken a true and accurate record of the
meeting, as well as proof reading for any spelling and grammar mistakes.
Save this document as Meeting Minutes.
37. Revise the Workforce Action Plan

Update your Workforce Action Plan, incorporating the CEO’s feedback from the meeting.
Name this document Revised Workforce Action Plan.
38. Take a screen shot of your folder and files.

You should create a folder and save all documents associated with the meeting in this folder.
This will demonstrate that you can save meeting documents according to requirements.
You are required to demonstrate that you can file all of your records in a logical structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this assessment task should be correctly named
and filed.
The screen shot should show all the folders and documents.
39. Send an email to the CEO (your assessor).

It should include a brief summary of the outcomes of the meeting (3 to 4 points) and direct the
recipient to read the attached minutes and Revised Workforce Action Plan.
Attach the following to the email:

 Meeting Minutes
 Revised Workforce Action Plan
 Screen shot
The minutes must be sent to staff within the designated timelines as specified in the Meeting
Policy and Procedures.
Student’s name:
Satisfactory
Did the student: performance Comments
Yes No
Analyse King Edward VII’s requirements for a skilled
and diverse workforce through a review of the
Strategic Plan and scenario information?
Analyse workforce information to identify staff
turnover and demographics including age, gender,
employment status and cultural background?
Identify and assess external factors for their influence
on workforce supply for King Edward VII College?
Develop workforce objectives and strategies that align
with strategic objectives and address attracting and
retaining a skilled workforce, including addressing
staff turnover
Develop workforce objectives and strategies that align
with strategic objectives and address workforce
diversity and cross-cultural management
Develop performance indicators for workforce plan
actions?
Develop and document contingency plans?
Develop an agenda that includes the purpose of the
meeting using the College’s Agenda Template?
Follow the Meeting Policy and Procedures regarding
developing the agenda?
Send agenda and Workforce Action Plan via email to
each required meeting participant to attend the
meeting at least three working days prior to the
meeting?
Identify and interpret information from the Strategic
and Operational Plan and Workforce Information
2018?
Brief the minute taker on taking of meeting notes
according to the meeting policy and procedure?
Check that the meeting space is safe so as to
conform with health and safety legislation and remove
hazards identified?
At the outset of the meeting, perform the
responsibilities of the chair?
Chair the meeting as set out in the Meeting Policy and
Student’s name:
Satisfactory
Yes No
Procedures?
Lead the meeting according to the agenda?
Confirm support for workforce plan including
objectives and targets?
During the meeting, demonstrate effective
communication skills including:
 Using non-verbal communication to assist with
understanding
 Using active listening techniques to confirm
understanding
Develop formal minutes of meeting from transcribed
notes?
Check that transcribed notes represent a true and
accurate record of the meeting and update
accordingly in the final minutes?
Save the meeting minutes according to the subject of
the meeting and the date of the meeting and under
Conference meetings folder?
Correctly reflect meeting discussion in finalised
conference program?
Send minutes and final conference program via email
within required timelines?
Include in the final email a summary of the outcomes
of the meeting?
Store all documents in relevant folders?

Assessor name
Assessor signature
Date
Assessment Task 3: Diversity objectives implementation

project
Task summary
In this assessment task, you are required to review initiatives in the Workforce Plan for King Edward VII
College relating to recruitment and diversity. You will also assist the College in being recognised as an
employer of choice and implement the required actions.
You are also required to prepare for and conduct an informal meeting with your team to discuss a document
you have developed.
Required
 Recruitment, Selection and Induction Policy and Procedures
Timing
Submit
 Email with updated Recruitment, Selection and Induction Policy and Procedures
 Email with Diversity Calendar and Calendar Meeting Agenda attached
 Draft email with Revised Diversity Calendar
 Corrected email with Revised Diversity Calendar
Assessment criteria
the assessment.
Review the following information from the King Edward VII College Workforce Plan:
Issue/need Action Outcomes Resources Timelines

Attract and retain a diverse Update recruitment, Organisational Human End 2018
workforce/be known as an selection and induction capacity to fill resources
employer of choice procedures to increase vacancies
regarding diversity diversity of employees
Acknowledging and Develop a calendar of Various important Human End 2018
celebrating calendar days events dates and cultural resources
that relate to workplace events are
diversity advertised and
celebrated
1. Update Recruitment, Selection and Induction Policy and Procedures to increase diversity
Review the scenario information above, as well as the Recruitment, Selection and Induction
Policy and Procedures for King Edward VII College.
Use the internet to research best practice for increasing diversity through improved recruitment
and selection practices.
Update the recruitment, selection and induction policy and procedure to reflect best practice
procedures for increasing diversity in recruitment and selection.

It should introduce and summarise the contents of the attachment.
The email text should outline the importance of diversity in recruitment and selection as well as
key changes that you have made to the Policy and Procedures.
Attach your Updated Recruitment, Selection and Induction Policy and Procedures to the email.
3. Develop a diversity calendar for 2020

Review the scenario information above.
Research important dates for diversity and cultural events occurring in 2019 in Sydney.
Identify at least 6 important dates and develop a calendar of events. For each event, identify
how the College will celebrate that day or event.
Your calendar may be developed in any format, as long as it addresses the above content
requirements.
4. Develop a meeting agenda.

The agenda should conform to the Meeting Policy and Procedures.
It should clearly show the date and time for the meeting, as well as who is to attend the meeting
and items for discussion as per the scenario information and meeting policy and procedure.
Note that the meeting will last for about 15 minutes.
Your assessor will advise you of the date and time for the meeting.
Use the Meeting Agenda Template to guide your work.

Save this version of the document as Calendar Meeting Agenda.
5. Send an email to King Edward VII College staff (your assessor).

It should introduce and summarise the contents of the attachments.
The email text should explain the purpose of the calendar and requesting that staff attend an
informal meeting to discuss it, and any suggestions they have.
Attach your Diversity Calendar and Calendar Meeting Agenda to the email.
6. Conduct an informal meeting with some staff members.

The objectives of the meeting are to discuss the workforce plan you have developed and seek
the Management Team’s input.
You are required to conduct the meeting in the role of the Chair. Review the Meeting Policy and
Procedures to make sure that you understand and can apply the Chair’s role and
responsibilities.
One staff member will be roleplayed by your assessor and the other two staff will be roleplayed
by two other students. Each student roleplaying a staff member will be briefed by the assessor
to make suggestions for the calendar during the meeting.
Chair the meeting in accordance with the meeting policy and procedures. This includes:
 Introducing the meeting by stating the purpose of the meeting and encouraging all
team members to contribute
 Ensuring that the meeting follows the requirements of the Chairperson as outlined
in the meeting policy and procedure
 Ensuring that the meeting is kept to time and focused on the specified purpose
Conduct the meeting according to the agenda in the email ensuring that:
 You share your own ideas for calendar entries
 You seek the ideas from the staff team
 All ideas are discussed and at least four ideas are agreed on
 You facilitate a consensus on the activities and events to include in the calendar
 Explain that you will send an email to report on outcomes.
During the meeting, you are required to demonstrate effective communication skills as follows:
 Using non-verbal communication to assist with understanding

 Using active listening techniques to confirm understanding.
7. Revise your diversity calendar

Using the feedback that you received from the College’s staff members during the meeting,
revise the diversity calendar to include all of the activities that were agreed on at the meeting.
Save this version of the file as Revised Diversity Calendar.
8. Send an email to your team (your assessor).

You are required to demonstrate that you able to review and revise text, so this email will be the
draft version, and the next will be the revised version of an email.
Assume that you have agreed on all of the diversity activities to go into the calendar discussed
at the meeting.
Draft an email to be sent to the team that briefly details the meeting outcomes and lists the
activities agreed on, as well as the agreed times.
Finish the text with a note that you will be correcting the email and sending the corrected version
shortly.
This email should have the word “Draft” in its title.
Send the draft email to your assessor.
Attach the Revised Diversity Calendar to the email.
9. Send an email to your assessor.

Re-open the sent email and carefully check it for spelling and grammar and ensure that it is a
true and accurate record of the meeting. This email gives you the opportunity to demonstrate to
your assessor that you are able to correct your own work accurately, so this email needs to
contain text that is an improvement on the previous one.
When finished, send this revised draft of the email to your assessor.
This email should have the word “Revised” in its title.
Attach the Revised Diversity Calendar to the email, too.

It should be sent within the timeframes set out in the Meeting Policy and Procedures.
Student’s name:
Satisfactory
Yes No
Demonstrate the ability to implement workforce
planning initiatives to attract and retain a diverse
workforce?
Demonstrate the ability to review workforce plan
requirements to support the attraction and retention a
diverse workforce?
Demonstrate the ability to research and develop
required documentation?
Demonstrate the ability to share information with
staff?
Develop a notice for an informal meeting according to
the Meeting Policy and Procedures?
Send the email to each identified meeting participant
at least two working days prior to the meeting?
Chair the meeting as required?
Conduct the meeting according to the agenda?
Include in the email a summary of the outcomes of
the meeting?
Correctly reflect the meeting’s discussion in email
summarising meeting outcomes?
Check email for spelling and grammar and to ensure
that it is a true and accurate record of the meeting?
Make changes to email as required?

Assessor name
Assessor signature
Date
Assessment Task 4: Workforce planning implementation

project
Task summary
In this assessment task, you are required to implement a number of actions from the Workforce Plan for
King Edward VII College to assist in meeting agreed objectives for training, redeployment and redundancy,
as well as succession planning and being an employer of choice.
Required
 Career Development Plan Template
 Role Competencies Statement
Timing
Submit
 Email with career development plan, and redundancy and redeployment policy and procedures
attached
Assessment criteria
the assessment.
Review the following information from the King Edward VII College Workforce Plan:

Ageing workforce, Succession planning to Organisational Human End 2020
general attrition ensure that key roles are capacity to fill resources
identified. vacancies as they
Nominate internal arise
candidates who can fill the
roles.
Develop a training plan for
identified individuals.
No formal policies and Develop a retirement and Formal processes Human End 2020
procedures in place redeployment policy in place for resources
for retirement and retirement and
redeployment. redeployment
Carefully read the following:
It has been identified that a critical position within the College is the Human Resources Manager. That
means that if this position is vacant, it would have a significant impact on the organisation. While it has been
identified that there is no shortage of Human Resources professionals, it is considered that the specialised
nature of human resources within the College means it would be preferable to develop the talent from within.
A current employee, Jackie Smith, has been identified as an employee with potential for the role. Jackie has
recently returned to the workforce and is working in an administration role. However, prior to leaving the
workforce to bring up her children, Jackie was working in a human resources officer role. Jackie applied for
the administration position as she only wanted to work part-time. However, it has been identified over time
that Jackie may like to move into a full-time position, and it has identified that she has the potential to do
this.
Jackie has recently completed a self-assessment against a Role Competencies Statement in order to
identify areas that she would need to develop in.
1. Implement succession planning program

Review the Role Competencies Statement.
Develop a career development plan for Jackie using the Career Development Plan Template.
The opportunities that you identify for Jackie should include a range of opportunities, including
job assignments that develop a candidate’s competencies, coaching and mentoring and formal
training.
The career development plan you develop should include at least six opportunities to be
completed over the upcoming 12 months.
2. Develop redundancy and redeployment policy and procedures.

Assume that it has been identified that there is no formal process in place within King Edward
VII College for redundancy and deployment. Previously, redundancies or redeployments have
not been identified as issues in the workforce plan, but now a formal process is required.
Develop King Edward VII redundancy and redeployment policy and procedures that include:
 Introduction
 Aim of policy
 Key principles
 Definitions of redeployment and redundancy
 Redeployment procedure
 Redundancy procedure, including entitlements as per the Fair Work Act
Use the Redundancy and Redeployment Policy and Procedures Template to guide your
work.
3. Send an email to your assessor.

It should introduce and summarise the contents of the attachments.
Attach your career development plan, and your redundancy and redeployment policy and
procedures to the email.
Student’s name:
Satisfactory
Yes No
Demonstrate the ability to implement a succession
planning program?
Demonstrate the ability to identify gaps in a
candidate’s skills, knowledge and experience against
the job role?
Demonstrate the ability to identify relevant learning
and development opportunities and documenting in a
career development plan?
Demonstrate the ability to implement actions to meet
the objectives for redundancy and redeployment?

Assessor name
Assessor signature
Date
Assessment Task 5: Workforce plan review and evaluation

briefing report
Task summary
This assessment task requires you, in the role of Human Resources Manager for King Edward VII College to
review the workforce plan, as well as evaluate workforce trends.
Required
 Computer and Microsoft Office
 Access to the internet
 Briefing Report Template
 Focus Group Results
 Exit Interview Results
Timing
Submit
 Email with organisational climate survey attached
 Email with completed Workforce plan review and evaluation report attached
Assessment criteria
the assessment.
Assume the following objectives for the workforce plan:

High staff Develop a strong orientation and Turnover reduced by Human End 2020
turnover within induction program that supports at least 10% in the resources
the first six and develops new staff first year.
months of
employment Appoint mentors to support new
staff
Building internal Identify professional Turnover reduced by Human End 2020
capacity development needs of each staff at least 10% in the resources
through a member and implement a formal first year.
strong learning program of professional
program development. Employee
satisfaction with
professional
development
Increase Identify diverse media networks Increase the number Human End July
diversity within where positions can be of females in the resources 2020
the workforce advertised. organisation by 20%.
Explore options for flexible

working arrangements.
1. Develop a survey
Assume that, as part of the monitoring strategies that have been implemented as part of the
workforce plan in the scenario, you are required to develop an organisational climate survey.
While the organisational climate survey is designed to seek feedback in relation to the new
initiatives outlined in the workforce plan, the intention is to also gain feedback on overall
employee satisfaction to assist with future workforce planning initiatives.
Design a survey using SurveyMonkey that:

 Includes at least 12 questions about general satisfaction with the workplace.
 Includes at least eight questions about satisfaction with new initiatives.
 allows employees to provide an answer based on a five-point scale.
You may use the following link to assist you in designing your questionnaire:
http://workplaceinfo.com.au/hr-management/communication-in-the-workplace/climate-surveys
2. Send an email to all staff (your assessor).

It should introduce and outline the purpose of the survey, give the link to the survey and give an
appropriate deadline for completing it.
3. Develop a workforce plan review and evaluation briefing report

You are required to develop a workforce plan review and evaluation report.
Your assessor will provide you with a template to use.
Your report should be written in clear and concise English and address the following
components:
 An analysis of workforce information data
Review the workforce information for King Edward VII 2018 provided to you and compare it
to the 2017 data to identify:
o Current staff turnover rate
o Workforce characteristics, including age, gender and cultural background.
o Comparison with 2018 data to identify changes and to assess performance against
2017 data.
 A review of external trends

Using the Labour Market Information Portal, review current employment projections for
Australia, as well as for the Australian education and training sector.
Based on your review of the data, identify labour supply trends and areas of undersupply or
oversupply relevant to the College and the likely impact of these trends on the demand for
labour in relation to the College’s workforce.
 A review of government policy

Identify at least two government policy initiatives that affect labour demand and supply.
Outline each of the policy initiatives that you have identified and how it affects labour
demand and supply.
 An analysis of focus group results.

Assume that, in addition to the survey you developed, you have already conducted a focus
group to determine employee’s satisfaction. Review all of the comments from the focus
group and comment on overall employee satisfaction, as well as areas of need that should
be considered as part of an ongoing review of workforce planning objectives.
 Analysis of exit interviews.

Review all of the comments from the exit interviews and comment on reasons for leaving
and that should be considered as part of an ongoing review of workforce planning
objectives.
 Effectiveness of the workforce plan

Based on your analysis above, evaluate the effectiveness of the workforce plan in terms of
the objectives specified in the scenario information.
Identify changes required to objectives and document at least two new objectives and
actions for the upcoming year.

It should introduce and provide a brief outline of the purpose of the report.
Attach your briefing report to the email.
Student’s name:
Satisfactory
Yes No
Analyse updated workforce information against
previous year to determine changes in existing
employees and workforce?
Analyse labour supply trends and comment on areas
of undersupply or oversupply as relevant to the
College?
Analyse labour trends on demand for labour and their
impact on King Edward VII College?
Review government policy and its impact on labour
demand and supply and take into account in
identifying changes to workforce plans?
Evaluate the effectiveness of workforce plan
objectives as evidenced by the analysis of employee
and workforce changes?
Recommend revised objectives and strategies based
on analysis of all data and external environment and
government policies?

Assessor name
Assessor signature
Date

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Student Assessment Tasks

BSBADM502 Manage meetings

BSBHRM513 Manage workforce planning

Assessment Task Overview

1. Written questions You must correctly answer all questions.

You are required to develop a workforce plan for King

Naming electronic documents

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

Our RTO’s re-assessment policy.

Depending on the task, this may include

Assessment Task Information

Assessment Task Instructions

Assessment Task 1: Written Questions

Written answer question guidance

Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Provide an explanation of each of the following meeting terminology:

2. Outline a meeting structure for a formal meeting.

3. Outline a meeting structure for an informal meeting.

5. Outline two responsibilities of a Chairperson prior to a meeting.

6. Outline three important aspects of a Chairperson’s job during a meeting.

8. In relation group dynamics answer the following questions:

11. Describe two ways of conducting meetings.

24. Explain the purpose of enterprise agreements.

25. Explain the use of modern awards in workplaces.

Assessment Task 1 Checklist

Did the student provide a sufficient and Satisfactory

Did the student provide a sufficient and Satisfactory

Assessment Task 2: Develop a workforce plan

This assessment is to be completed in the simulated work environment in the RTO.

Assessment Task 2 Instructions

Carefully read the following:

Complete the following activities:

1. Research workforce requirements

Make notes in relation to:

33. Develop a workforce action plan

The workforce plan that you develop must address:

Use the Workforce Action Plan Template to guide your work.

2. Develop a meeting agenda

Use the Meeting Agenda Template to guide your work.

Save this document as Meeting Agenda.

34. Send an email to the Management Team (your assessor).

35. Conduct a formal meeting with the Management Team.

a. Prior to the meeting

b. At the outset of the meeting

c. Chairing the meeting including

d. Leading the meeting according to your agenda, ensuring that:

During the meeting, demonstrate effective communication skills including:

36. Prepare meeting minutes

Use the Meeting Minutes Template to guide your work.

Save this document as Meeting Minutes.

37. Revise the Workforce Action Plan

Name this document Revised Workforce Action Plan.

38. Take a screen shot of your folder and files.

39. Send an email to the CEO (your assessor).

Attach the following to the email:

Assessment Task 2 Checklist

Task Outcome: Satisfactory  Not Satisfactory 