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02 Impact of Work Life Balance and Work Life Conflict On Life Satisfaction

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Academic Research International Vol. 4 No. 5 September 2013

IMPACT OF WORK LIFE BALANCE AND WORK LIFE CONFLICT ON


THE LIFE SATISFACTION OF WORKING WOMEN: A CASE STUDY OF
HIGHER EDUCATION SECTOR OF TWIN CITIES OF PAKISTAN
Rabia Umer1, Muhammad Zia-ur-Rehman2
National University of Modern languages (NUML), PAKISTAN.
1
rabi164@yahoo.com, 2 scholarknowledge@gmail.com

ABSTRACT
This study is a step to pinpoint the issue of work-life conflict and work life balances
faced by working women, which is a noteworthy dilemma which needs to be discussed
and tackled properly, in order to prevent it from becoming a dilemma in the future in
country like Pakistan. The purpose of this study is to assess the impact of work life
balance and work life conflict on life satisfaction of working women. A quantitative
approach has been taken. The Sample consists of 145 working women of Higher
Education University of twin cities out of which 105 questionnaires were returned
which yield to response rate of 73%. Results indicated that 43.8% of variance in Life
satisfaction of working women is due to Work life conflict and work life balance.
Keywords: Work, life balance, lifie confilect, life satisfaction, working women

INTRODUCTION
In Pakistan trends are changing rapidly due to the increased pace of modernization. Now a
day’s majority of Pakistani women are entering into paid occupation. Women entry into
corporate world is effected by different factors some of which can be women's exposure to
educational opportunities than in previous decades, increased awareness of personal growth
and independence more economic pressures e.t.c. Due to women entry into corporate world
working women are facing work life imbalances and work life conflicts which is exerting
negative influences in their life. Research has observed that work-life conflict is one of cause
of poor health and impaired wellbeing as it results in poorer mental and physical health, less
life satisfaction, increased level of stress; leads to emotional exhaustion; less physical
exercise; more drinking habits; higher anxiety and depression levels; low eating habits and;
fatigue (Frone, 1996,Allen 2000;Rose, 2007). This paper is one step to find out the impact of
work life balance and work life conflict on working women life satisfaction.
Work-life balance is an extensive and complicated phenomenon, and thus there is no
universal definition of it (Maxwell, 2004; Greenhause et al, 2003). According to Greenhaus et
al work-family balance is the “degree to which an individual is busy in satisfied with- his or
her work role and family role”(2003). Work life conflict can be defined as “a form of inter-
role conflict in which the role pressures from the work and family domains are mutually
incompatible in some respect versa (Greenhaus & Beutell, 1985).Work-family conflict is one
of source of stressors for individuals ( Frone, 1996). Kossek and Ozeki (1998) explored that
work-family conflict negatively affect individual’s job-life satisfaction. Though both genders
are experiencing negative consequences of work life conflict, women were found to suffer
more (Rose and colleagues, 2007). Satisfaction (or subjective life satisfaction) is a measure
of well-being, It depicts how satisfied people feel with their life generally, It differ from
happiness as happiness only represents individuals feeling at a single point in time.

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LITERATURE REVIEW
Now a day’s trend of dual earner families is increasing than ever before. This new trend is
because of women, particularly mothers, entry into the corporate world (Piotrokowski,
Rapoport, & Rapoport, 1987; Matthews & Rodin, 1989; Dalton, 1989; Duffy and Pupo,
1992). Similarly researchers have explored the entrepreneurial initiatives of women
worldwide (Key, Gunterberg, Holz, & Wolter, 2003; CIBC, 2004; Jahanshashi, Pitamber, &
Nawaser, 2010). Same trend is being observed in developing countries also. Some of the
factors leading to these new trends include economic pressure, women’s increased
educational level and trend to improve lifestyle (Malik et al 2010).
Although married women are entering in the corporate world, women are still considered the
principal child care taker and men are the major breadwinners (Hochschild, 1989).Due to this
reason, researchers are willing to explore interdependence of work and family roles because
satisfactory work-family balance have an effect on the societal well-being (Edwards and
Rothbard, 2000) and physical health (Frone et al., 1997). Work-family balance and work life
conflict concept have been explored by western researchers (Berg et al., 2003; Frone, 2003;
Rossi, 2001; Marcinkus et al., 2007; Young, 1999) Whereas very little research have been
conducted in Pakistan in this regard (Aycan et al., 2000) and there is a need to explore
different social issues in Pakistan as these new trends have created a problem of managing
work and domestic affairs effectively as in Pakistani culture women main responsibility is to
look after home affairs, and the male is supposed to be the “bread winner. Similarly in past
different researches on life satisfaction and its factors have been conducted (Sirgy et al 2006).
Numerous institutional, economic and ecological determinants have been identified which
has an impact on life satisfaction (Bjørnskov et al., 2005, Helliwell 2003). The impact of
work family conflicts on life satisfaction has not been widely tested (Matysiak et al,2010),
however some of studies related to this topic were conducted by Greenhaus et al. (2003),
Saraceno et al. (2005) and Wallace et al. (2007). Most of researches have been conducted in
developed countries where prevailing situation is very different from developing ones
(UNIDO, 2001; 2003).The impact of work life balances and work life conflict of working
women on their life satisfaction thus need to be explored as it would be beneficial for the
individuals, organization and society as a whole. The present study is a step to explore this
social issue in Pakistan by finding out how work life balance and work life conflict impacts
life satisfaction of working women.
Work Life Balance
Hudson has defined Work life balance as level of ‘fit’ between different roles in a person’s
life (2005). Now a days as literature shows that more women are working in corporate sector
than ever before and due to this women's duties and responsibilities to their family as well as
to society have increased (Mathew & Panchanatham 2009a; 2009b). Peeters, Montgomery,
Bakker and Schaufeli (2005), have explored that unmanageable pressures from the job and
family create imbalance. Some of elements which create work life balance as evident from
literature include role overload, dependent care, time management and support network.
Working women are facing role overload as literature supports that women foremost duty is
to perform numerous roles in their families e.g to be a spouse, caretaker and parent;
managing daily household tasks e.g. cooking, dishwashing, sweeping; some other roles
include providing services to the community and society. Similarly they had to take care of
their own health and other personal activities, which are often neglected because of role
overload and time shortage. Galinsky and Stein (1990), have described that main problems
being faced by employed women include to look after children, to look after elders, work
time and timing, transfers, job autonomy and job demands, supervisory relationship, and
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supportive organizational culture. These situations create work life imbalance (Mathew,n.d).
They have a lot of work to perform in very scarce time which cause work life imbalance
(Lewis & Cooper, 1987). The employed parents specially women can achieve the work life
balance by receiving social support from the supervisors as they can effectively fulfill their
individual needs and values (Kofodimos, 1993; Antonucci and Akiyama, 1987; Carlson and
Perrewe, 1994) and can enjoy better health also through social support (Cohen and Wills,
1985).Social support can be categorized into organizational support and family related
support (Brough and Pears, 2004).
Work Life Conflict
Work-family conflict occurs when work role demands interfere with individual’s family
demands and vice versa (Greenhaus & Beutell, 1985). Kahn et al. (1964), defined work-
family conflict as “a form of inter role conflict in which the role pressures from the work and
family domains are mutually incompatible in some respect”. Literature showed that three
types of work-family conflict include time-based conflict, strain-based conflict, and behavior-
based conflict.
Elements which can cause work life conflict include household responsibilities, workplace
environment and financial needs as explored in literature. Large families are supposed to be
more time demanding than small families, as larger the family larger will be the number of
tasks to be performed, and thus large families are supposed to have high levels of work-
family conflict (Cartwright, 1978; Keith and Schafer, 1980). Lu et al. (2009) also explored
the reasons of work life conflicts and the most prominent according to them are child care
responsibilities, working hours, monthly salary and organizational family - friendly policy.
Pleck et al. (1980) explored that various forms of work family conflicts are created due to
physical and psychological work demands. Work-family conflict has a positive relationship
with the hours worked per week (Burke et al. 1980b; Keith & Schafer, 1980; Pleck et al.,
1980; Bohen & Viveros-Long, 1981). Work family conflict can be created due to inflexibility
of the work schedule (Pleck et al., 1980; Gyllstrom, 1977). Burke et al. (1980b) described
that work family conflicts can be created or affected by following work stressors which
includes rate of work environment changes; boundary-spanning activities involvement;
communications stressors; and attention needed to do work. work-family conflict can also be
created or intensified due to domestic conflicts of a family (Kopelman et al., 1983; Study 1),
and cooperative spouse may each other from experiencing high levels of work-fainily
conflict (Holahan & Gilbert, 1979a).’’’According to one research work family conflict can be
created through low levels of leader support and interaction facilitation (Jones & Butler,
1980). Spouse’s prestige or status in relationship is considered to be strong due to resources
such as income, education, and occupational status which allow them to avoid ‘‘mundane’’
housework (Huber and Spitze, 1983). Women are considered to be more responsible for
housework and family care than men, but now a day women spend less hours in performing
these duties, especially in younger women (Robinson, 1988). One reason due to which
women spent less time on housework is that their paid work hours are rising (Ross, 1987).
According to peck et al Time-based conflict is dependant on the excessive work time and
schedule conflict (1980) and role overload identified by Kahn et al. (1964). Menaghan and
Parcel (1990) explored that the work-family conflict form may vary by social class and the
number of employed household members as the single-parent, female-headed household may
face financial stressor
In previous researches work life conflict has been associated to psychological distress (e.g.,
Bromet, Dew, & Parkinson, 1990; Frone, Russell, & Cooper, 1991, 1992a; O'Driscoll, Ilgen,
& Hildreth, 1992), lowered life satisfaction (e.g., Aryee, 1992; Bedeian, Burke, & Moffett,
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1988; Rice, Frone, & McFarlin, 1992), and increases in physical symptomatology (e.g., Frone
et al., 1991; Guelzow, Bird, & Koball, 1991) and career satisfaction(Nieva, 1985: 175).
Life Satisfaction
Alex Michalos’s Multiple-Discrepancy-Theory (1986) states that satisfaction is difference
between “how things are” vs. “how they should be.”Life satisfaction can also be defined as
an individual’s subjective assessment of the positivity of her/his life as a whole or with some
specific domain of life (e.g., family life, university experiences, job experience) (Diner, Suh,
Lucas, & Smith, 1999). Anseagus Campbell et. Al (1976) defined life satisfaction as the Gap
between what one wants and what one has. In past different researches on life satisfaction and
its factors have been conducted (Sirgy et al 2006). Numerous institutional, economic and
ecological determinants have been identified which has an impact on life satisfaction
(Bjørnskov et al., 2005, Helliwell 2003). The impact of work family conflicts on life
satisfaction has not been widely tested, however some of studies related to this topic were
conducted by Greenhaus et al. (2003), Saraceno et al. (2005) and Wallace et al. (2007).
Saraceno et al. (2005) used the 2003 EQLS data to verify whether the variables of the work-
family balance such as gender and household status as well as the country (or country group)
of residence are related to individuals' satisfaction with family life. They found no clear
relationship and concluded that although individuals with young children perceive the
greatest difficulties in combing paid employment and childrearing, these difficulties do not
result in any clear differences in satisfaction with one's own family life (Saraceno et al., 2005:
43). Wallace et al. (2007) research support saraceno’s research by finding minor negative
results.
Strain symptoms such as tension, anxiety, fatigue, depression, apathy, and irritability can be
created or intensified due to work stressors (Brief, Schuler, & Van Sell, 1981; Ivancevich &
Matteson, 1980). Identity theory (Burke, 1991; Schlenker, 1987) states that work-family
conflict may create stress because it represents a threat to self-identification. Research has
indicated that employed mothers with preschool children are in poorer mental health than
other employed women (McLanahan & Adams, 1987).Thus literature supports that work life
conflicts and imbalances negatively affect physical and psychological health. Do they impact
life satisfaction is the main motive to conduct this study.
PURPOSE OF STUDY
Women career expectations are impacted by Social expectation. Society exposed numerous
demands on women and they are expected to play different conflicting roles. Simultaneous
pressures from both work and family roles create work-family conflict (Greenhaus and
Beutell, 1985). Balancing the work and non work life of women professionals is must for
their career growth and sustainability in corporate world. Research supports that work life
conflicts and work life imbalance are some of causes of poor health and impaired wellbeing.
This study aims to explore the impact of work life balance and work life conflict on life
satisfaction of working women in Pakistan.
OBJECTIVE OF STUDY
The objectives of the study were:
1. To assess life satisfaction among working women.
2. To evaluate the degree of life satisfaction among working women who are facing
work life imbalances and work life conflicts.

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HYPOTHESIS
H1: Higher the work life conflict and work life imbalance lesser be the life satisfaction of
working women
H2: Work life imbalance and work life conflict have an impact on life satisfaction of working
women?
H3: There is significant difference between life satisfaction, work life imbalance and work
life conflicts faced by married working women versus unmarried working women?
H4: There is significant difference between life satisfaction, work life imbalance and work
life conflicts faced by women working in public sector versus women working in private
sector?
SCOPE OF THE STUDY
The impact and significance of work-life conflict and work life balance of women in the
higher education sector in Islamabad Pakistan is addressed in this study. This research is case
study of five universities of Islamabad NUML, Comsats, International Islamic university,
Preston University and Bahria University.
SIGNIFICANCE OF STUDY
This study is a step to pinpoint the issue of work-life conflict and work life balances faced by
women, which is a noteworthy dilemma which needs to be discussed and tackled properly, in
order to prevent it from becoming a dilemma in the future. This study will be beneficial for
the working women, organizations and society as a whole.
LIMITATION OF STUDY
The study examines the level of life satisfaction of working women who are facing the
dilemma of work life balance and work life conflict on the basis of opinions collected from
Education sectors of women professionals working in universities of Islamabad. Since there
could be different requirements for other industries, so the results could vary accordingly.

RESEARCH METHODOLOGY
Population
Basically population of this research is working women of Higher Education University of
twin cities. Working women of Bahria University, NUML, Comsats, International Islamic
University and Preston University have been taken as a case study for my sample. Three of
these universities are private and two (International Islamic University and NUML) are
public universities.
Sample
Sample size was 145 out of which questionnaires which were returned totaled 105 so
response rate is 73% and type of sampling used is convenience sampling.
Data Collection
Instrument
The questionnaires used in this research used the Likert’s five-point scale (Likert, R, 1967).
The study used three scales/ questionnaires, one to measure work life balance, one for work
life conflict and last for life satisfaction. Work life balance questionnaire consist of (15) items
and this instrument used items from questionnaire earlier developed by Mathew (2011) with

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little bit modification and these items evaluate four main dimensions role overload,
dependent care, time management and support network.. The instrument used to measure
work life conflict is the one which is earlier used by Ahmad et. Al (2011) consists of 16
items. Similarly life satisfaction was measured by Life Satisfaction Survey (LSS) which is
designed by Thomas M. Krapu, Lynn Meinke, Lisa Kramer, Roy Friedman, and John Voda
consists of 13 items.
Statistical Analysis
Statistical Analysis Descriptive statistics, Independent sample T-test, Regression and
correlations were used to analyze the study data using SPSS. The 45 items in instrument were
loaded into SPSS for analysis using correlation and regression as shown below in tables
Demographics
Table 1. Demographic Characteristics of Respondents, N=105

Variables Parameter No. of People Percentage (%)


Organization Category Public 53 50.5
Private 52 49.5
Marital Status Married 79 75.2
Unmarried 26 24.8
No of Children 0 37 35.2
1 4 3.8
2 36 34.3
3 15 14.3
4 13 12.4
Education Bachelors 7 6.7
Masters 76 74.4
Mphil 17 16.2
PHD 4 3.8
Missing value 1 1
Working hours (weekly) 10 or less than 10
3 2.9

10-20 14 13.4
20-30 62 59.7
30-40 23 22
40-50 2 2

Test for Normality of data


To check the normality of data skewness and kurtosis values of all the variables shows that
they are within the range of +1 to -1 that shows that data is normal. The statistics are given in
table 2.

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Table 2. Normality

Skewness Kurtosis

Statistic Std. Error Statistic Std. Error

Worklife balance -.327 .236 -1.056 .467

Work life conflict -.867 .236 -.519 .467

Life satisfaction .546 .236 -.980 .467

Valid N (listwise)

Descriptive Statistics
The descriptive statistics results for current study revealed a neutral response of respondents
to work life imbalance, work life conflict and life satisfaction. Mean values ranges from
highest value of 3.547 and lowest value of 3.3648. results for work life balance indicate the
highest concurrence with mean value of 3.54 followed by work life conflict having mean
value of 3.47.Statistics are shown in table 3 below.
Table 3. Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

Work life balance 105 2.06 4.78 3.5478 .59964

Work life conflict 105 2.29 4.21 3.4748 .48728

Life satisfaction 105 2.38 4.77 3.3648 .59345

Valid N (listwise) 105

Reliability Analysis
To examine the reliability of factors Cronbach’s Alpha is employed. According to Nunnaly
(1978), a Cronbach Alpha score of 0.70 or higher is considered to be acceptable. Reliability
was examined for each of variables: 0.761 for work life conflict, 0.708 for work life balance
and 0.70 for life satisfaction as shown in table 4
Table 4. Reliability Analysis

Variables Cronbach alpha No of items

Life satisfaction .70 13

Work life conflict .761 14

Work life balance .708 18

Correlation Analysis
To test the substantiability of hypothesis 1 I have conducted co relational analysis. The
results of correlation analysis are presented in Table 5. The results indicated that all variables
have statistically significant relationship at (p, 0.01). Work life conflict has a significant
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strong negative relation with life satisfaction (-0.631). Work life imbalance has significant
moderate negative relationship with life satisfaction (-0.561). Work life conflict has a
significant strong positive correlation with work life conflict (0.644). Thus first hypothesis
get accepted.
Table 5. Correlation Analysis

Life Satisfaction Work Life Balance Work Life Conflict


**
Life satisfaction 1 -0.561 -0.631**
Work life balance 1 0.644**
Work life conflict 1
**. Correlation is significant at the 0.01 level (2-tailed).

Regression Analysis
To test the substantiability of second hypothesis regression analysis has been conducted. The
results of regression analysis based on independent variables (work life conflict and work life
balance) are given in table 6 below.
The overall model fitness for regression equation was determined by F statistics. This model
has shown positive and statistically significant statistics having F=38.825 and p=.001.The
regression analysis results show that 43.8% of variance in dependant variable (Life
satisfaction) is due to these independent variables (Work life conflict and work life balance)
as shown through the value of R square.Worklife conflict has the highest beta of -.461
followed by work life balance having beta of -.264 showing that they have negative
relationship with life satisfaction.Thus second hypothesis get accepted.

Table 6. Regression analysis


Standardized Coefficients Significance
Constant
Beta .000
Work life balance -.264 .008
Work life conflict -.461 .000
Significant level:* p, 0:001; n =105; Overall Model; F 38.825 p , 0:001, R2=.438
Adjusted R2=.427
Independent Sample T-Test (Married versus Unmarried)
To test the substantiability of third hypothesis independent sample t test has been conducted.
The results of independent sample t test are given in table 7 below. The group statistics
indicated that there exists difference in mean values of life satisfaction, work life conflict and
work life balance between married and unmarried women.
Life satisfaction is higher in unmarried women and work life conflict and work life balance is
higher among married women. Leven test has been conducted to check equality of variances
which show that except work life balance other variables have equal variance. T-test results
indicate that there exists significant difference (shown by p value of .000) in life satisfaction
and work life conflict between married and unmarried women as shown in table below that
mean difference is -.543 for life satisfaction and .444 for work life conflict between married
and unmarried working women. Thus third hypothesis get accepted.

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Table 7. Independent sample t-test (Married versus unmarried women)

Levene's Test t-test for Equality of Means


Group
Variables MS N for Equality
Statistics Equal variance equal variance
of Variances
assumed not assumed
Mean Mean
Mean SD F Sig. t sig t sig
diff diff
- -
S 26 3.78 .537 1.654 .201 4.41 .000 4.46 .000
Life .54535 .54535
satisfaction
M 79 3.23 .549

S 26 3.19 .421 20.153 .000 3.708 .000 .47446 4.43 .000 .47446
Worklife
balance
M 79 3.66 .605

S 26 3.14 .4311 1.654 .842 4.37 .000 .44488 4.5 .000 .44488
Worklife
conflict
M 79 3.58 .455
MS: Marital Status, S: Single, M: Married
Independent Sample T-Test (Public versus Private)
To check the sustantiability of fourth hypothesis independent sample t-test has been
conducted as shown in table 8 below. The results of group statistics indicated that there exist
a minor difference in mean value of life satisfaction, worklife balance and work life conflict
of women working in public versus women working in private universities. Leven’s test
results showed that equal variance exist in all variables as significance value is greater than
.05 T- test results show that there doesn’t exist significant difference in mean values of life
satisfaction. Work life conflict and work life balance of women working in public universities
versus women working in private universities as significance value is greater than .05.Thus
forth hypothesis get rejected.
Table 8. Independent sample t-test Women working in public universities versus private)
Levene's
Test for
Variables WS N Group statistics t-test for Equality of Means
Equality of
Variances
Equal variance equal variance
assumed not assumed
Mean Mean
Mean SD F Sig. t sig t sig
diff diff
Life PU 53 3.3948 . 60023 .019 .890 4.41 .604 .06046 4.46 .604 .06046
satisfaction Pvt 52 3.3343 .549
- - - -
Work life PU 53 3.5189 .58764 1.252 .266 .620 .620
.497 .05837 .497 .05837
balance
Pvt 52 3.5772 ..61596
- - - -
Work life PU 53 3.4515 .49364 .037 .848 .622 .622
.494 .04714 .494 .04714
conflict
Pvt 52 3.4986 .48435
WS: Working Status PU: Public Universities, Pvt: Private Universities

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DISCUSSION
The results of the study indicate that work life balance and work life conflict has a significant
impact on the life satisfaction of working women. As 43.8 of variance in life satisfaction is
due to these two predictor variables and remaining 57.2% of variance will be due to other
factors. The Pearson correlation indicated that higher the work life conflict and work life
imbalance lower will be the life satisfaction. One of the reasons can be this that in Pakistani
culture women’s first priority is to look after her home. She has to take care of her children,
husband and other dependant. Also she has to take care of all household affairs like cooking,
cleaning e.t.c. By being more educated and competent than in earlier times and sometime
even to act as a helping hand to her husband financially she is doing job also. All these
responsibilities create work life imbalances and work life conflict due to which women
usually get very little time for relaxation, entertainment or for her. Though teaching is
considered to be more suitable job for ladies in Pakistani culture especially because of its
timings and usually its considered to be lesser hectic than other corporate jobs yet results
indicate that women working in education sector are suffering from worklife conflict and
worklife imbalances due to which their life satisfaction is getting disturbed. Also results
indicated that there exists no significant difference in degree of life satisfaction, work life
balance and work life conflict among women working in public sector versus private. As in
universities both public and private sector timings are almost same. Usually teacher has to
come just for delivering her lecture and 2-3- hours for counseling or research and
development. So there doesn’t exist a significant difference in timings or responsibilities in
public versus private universities. While study indicated the significant difference in degree
of life satisfaction and worklife conflict of married versus unmarried women. As in Pakistani
culture after getting married women responsibilities get doubled she has to take care of the
whole family and all household affairs. In Pakistani culture males are not accustomed to
cooperate with their working women. They expect their wives to do everything for them.
Males are not accustomed to do any of their work by their own unlike in European counties
where everybody irrespective of their gender has to perform his/her work by him/her. In
Pakistani culture usually husbands expect that their wives first priority is their home and if
they can manage then they need to engage themselves in the jobs. As a result working women
suffer from difficulties in balancing their business and family life, cannot allocate much time
for them and at times suffer from stress due to their failure in balancing their roles of business
and family lives. Due to which their degree of life satisfaction get affected. This finding is
consistent with the previous findings of Hisrich and Brush (1988) and Chandra (1991)

CONCLUSION
Involvement of women in the economical life is significant for the development of the
country and improvement of the quality of life of the families. But, due to additional
responsibilities they are suffering from work life imbalance and work life conflicts which
ultimately affect their life satisfaction. By identifying these main factors study can provide
better insights to the family members, Human resource professionals and management
consultants for initiating efforts to improve life satisfaction of working women.

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