Hubspot & Brandfolder - How To Build Brand Consistency
Hubspot & Brandfolder - How To Build Brand Consistency
Hubspot & Brandfolder - How To Build Brand Consistency
How to Build
Brand Consistency
A comprehensive guide from HubSpot and Brandfolder
Table of Contents
INTRODUCTION .................................................................. 03
CHAPTER 1 ........................................................................ 05
CHAPTER 2 ........................................................................ 09
CHAPTER 3 ......................................................................... 14
C H A P T E R 4 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
CHAPTER 5 ........................................................................ 24
CONCLUSION......................................................................27
First impressions. No matter what anyone tells you, they’re not everything. Especially when it comes
to your brand. You know what is everything? Consistency. It’s how the best brands keep their audience
coming back time and again.
In today’s digital landscape, breaking through the noise is increasingly difficult. With competition
across so many different channels, how do today’s audiences decide where to direct their attention?
It ultimately comes down to personally aligning with a company’s values.
Your brand is built from carefully chosen elements. This includes not only visual aspects but also the
mission and values that define your company’s purpose. These values should align with the audiences
you aim to reach.
As your brand presence takes shape across a growing number of platforms, inconsistencies in those
brand elements will directly undermine their impact. Brand consistency builds a strong foundation from
which audiences will better be able to understand a company. The result is brand trust, loyalty,
and ultimately, the driving force of repeat business.
Changing business objectives and priorities can complicate how brand guidelines are
followed. A successful brand is one with longevity. Built up over time by being flexible
enough to adapt to the current market trends and expectations while remaining
consistent.
Brands have different structures for defining how brand responsibilities are
organized. Internal confusion will, one way or another, also reach potential
customers. Making sure brand architecture is clear within your organization
will help ensure your brand’s message is clear in the content it produces.
The most straightforward brand architecture is the branded house. In this case, the company has a
single, overarching brand. Identifying these brands is simple, but as the size of the organization grows,
it can get complicated. Some examples of the branded house include FedEx, Virgin and Google.
HOUSE OF BRANDS
In a “house of brands” structure, the master brand takes a backseat, giving the sub-brands the
freedom to shine on their own. The sub-brands that fall underneath the house brand maintain some
autonomy. This type of structure helps maintain brand consistency by reducing the number of teams
and activities that any one brand needs to be focused on managing. For an enterprise organization,
multiple smaller brands are simpler to maintain with consistency than one giant brand. A good
example is Procter & Gamble whose sub-brands include Head & Shoulders, Crest and Tide.
HYBRID BRAND
Similar to the house of brands structure, endorsed brands are allowed to have their own identities.
The difference here is that everybody knows that the master brand is behind it all. Typically the smaller
brands are the most recognizable, but behind the scenes, brand consistency is coming from the top.
Examples of hybrid brands include Sony Playstation, Nescafé by Nestlé and Polo (Ralph Lauren).
Answers to these questions will begin to paint a picture of where and how the brand is making an
impression. Documenting these items in an audit will help identify where there is already inconsistency
with your brand and allow you to form a plan for addressing those issues.
CONTENT AUDIT
A full content audit benefits your brand in a number of ways. By knowing what documents, images, ebooks,
blogs, videos, slide decks, and the like are already created, you can both identify brand inconsistencies and
maximize available resources. These are some categories you can assign to your content during the audit:
Title
Publish Date
Audience
Language
Funnel Stage
This information will organize how you address each piece. Getting them all in one place prevents any
inconsistent content from slipping through the cracks or inadvertently making changes that have a negative
impact on something that is currently bringing your brand value.
Certain content may be able to be repurposed or refreshed, limiting the amount of work needed to create
new content. Some will likely turn out to be useless, and that’s okay too. You’ll be aware of that content, be
able to remove it from circulation and make sure it isn’t drawing the wrong kind of attention to your brand.
A cohesive strategy includes every branch of an organization and permeates across a brand’s daily
activities. Since some teams are naturally more immersed with your brand than others, giving
everyone a central source of truth is a crucial step to success. In this chapter, we’ll cover how a
brand is built with consistency in mind.
The first step to maintaining brand consistency is establishing exactly what you aim to be consistent
with. This is where a fully developed brand guide comes into play. It’s a one-stop shop for all things
needed to create for your brand.
Where do your brand elements live? Brands can avoid many brand consistency issues from ever
happening in the first place when teams know where to find those details. A brand guide should
be clearly communicated, widely available and easily accessible.
Important Elements
of a Brand Guide
LOGO
Over 60%
A logo is arguably the most memorable piece of a brand’s collateral. of marketers
For example, when you think of Nike, can you see the swish? If you admit they have to use
hear McDonald’s, does the image of those Golden Arches flood Google to find their
into your mind? Logos provide an opportunity for customers to own logo.
automatically associate products or services with any given brand
itself. Making sure everyone has easy access to the right format
and a high-quality version of this important asset is essential.
What does your brand sound like? Are you irreverent? Silly? Professional? Academic? All of the above?
This may fluctuate somewhat between channels. Emails may be more formal, and social media may be more
casual. That’s totally fine! But there should still be a unifying factor; a blanket mission statement or mantra
that all content adheres to. Remain true to your mission statement, both when promoting the positive aspects
of your brand and when responding to negativity.
COLORS
You know branding is done well when seeing certain colors immediately calls to mind a particular brand –
even when those brands’ names are nowhere nearby. A good color scheme can go a long way. As you know,
there are an unlimited amount of colors out there and when it’s even slightly off, people will take notice.
FONTS
Similar to colors, that are about as many variations as you can imagine and even slight inconsistencies will
catch people’s eye. It can be hard to distinguish which fonts should be used when. Having clear guidelines
for which fonts should be used as headers, descriptions, body copy and so on, will streamline the way teams
put it to use and help remove the uncertainty that leads to inconsistency.
I M AG E S
The images you share, regardless of the platform, should take into
account all of your other elements. This means they should reflect
the tone your brand has set out for itself, follow your color palette
and include your brand’s logo. Be methodical in your selection,
approvals and permissions to guarantee that your visual identity
is just as strong as your written one.
A buyer persona is like a character profile of your ideal customers: who they are, what
they want, what their lives are like, challenges they face, who they interface with or are
influenced by, the tools they use, and more. These details help you understand their
underlying motivations for engaging with your brand and pain points your product aims
to solve.
Personas help add real world context around the brand you’re trying to build. All creative,
blogs, white papers, and other inbound content should be designed with buyer personas
in mind to make sure you’re speaking their language. This helps your brand connect with
customers on a more personal level, and identify topics where there is mutual interest.
This is particularly important for all the B2B folks out there.
Even though you’re selling to a business, you’re still dealing with
a person within that business. What authority do they have in the
decision-making process with regards to making this purchase?
Better understanding their role and decision-making power
helps you frame the conversation with them in a way that’s
aligned with their specific goals.
If you can piece together your buyer personas’ routine on a typical day,
you’ll have insight into what occupies their time, and what is and isn’t
important to them. If you can align consistent messaging around what
your customers care about and link it to a relevant value proposition,
then your brand could have a place in their natural thought process.
PA I N P O I N T S
What keeps the buyers up at night? How do you validate and connect
on an emotional level? Part of brand consistency includes also being
resourceful. Are you providing valuable information that addresses real
world issues? The brands that earn brand loyalty often provide solutions
outside of their product alone, providing genuine support that makes
their audiences’ lives better.
OBJECTIONS
A F F I L I AT I O N S
What groups do your buyers belong to? Where do they get their
information? What causes are they passionate about? A better
understanding of what they (and their business) find important will help
you identify common goals and better reach them where they choose
to be. Everyone wants to be part of the club of their choice, your brand
could be one of those choices.
Approvals, permissions and other safeguards that ensure only on-brand content are put to use can
inevitably lead to bottlenecks. These steps are necessary to maintaining brand consistency but they
don’t need to become a roadblock to other business objectives or efficient growth. This chapter
covers how content production can be streamlined without jeopardizing brand consistency.
It can offer advice, provide thought leadership on something timely, give a step-by-step guide
to solving a particular problem, or just tell an anecdote that your customers will find relatable.
Whichever types of content your brand aims to create, the process of getting those assets from
concept to distribution deserves a focus on efficiency. Together, the steps of that process make
up your creative workflow.
Some workflows are clear and others, not so much. In order to support the creation and growth
of those processes, the discipline of creative operations has emerged to help creative teams be
more effective.
As projects and creative requests come in, creative operations keep workflows running. With a deep
understanding of brand guidelines, the function of the creative op can keep projects progressing
through completion without other teams needing to double-check for brand consistency. This frees
the creative team to work on the creative tasks and getting finalized content in the hands of those
that need them more quickly.
Personalized content multiplies the steps and number of assets needed to support any given
campaign. Instead of a single asset with a single message, numerous versions are designed to be
hyper-targeted to individual audiences. With each added moving part to the process comes the
potential for brand inconsistency to slip through the cracks. It’s something to keep in mind when
adding personalization to your content and adapting your brand consistency strategy to meet that
creative workflow.
There are different ways you can go about creating templates, but they should
include these properties if they’re truly going to impact content creation and
maintain brand consistency:
The power of designating exactly which elements of your template should be solely in the hands of
those owning brand consistency. Your creative team should have the ability to assign how teams can
customize aspects like text, images and colors. This could mean giving specific options for how those
elements can be customized or locking them in place.
A P P R O VA L S E T T I N G S
Even with tight control over the creative elements of a template, they likely will need to go through
an approval process. It’s no secret that approvals can be one of the greatest bottlenecks to creative
production. It’s important to think through what your organization’s steps are and how you can add
efficiency to that process while also maintaining version control.
F O R M AT T I N G O P T I O N S
Custom and personalized content isn’t of much use if it doesn’t fit the specs that stakeholders need.
And sending those repetitive tasks back to the creative team defeats the purpose of templates in the
first place. Make sure that when a template is designed and released for use, download and sharing
options are made available to suit each purpose of that asset.
While you’ve laid the foundation for your brand presence, you’ll need to take steps
to ensure that voice is amplified across channels. In this chapter, we’ll cover the
importance of keeping all teams that touch your brand on the same page while
opening the door to content distribution.
It all amounts to chaos and it’s the enemy of both efficiency and brand consistency.
Instead of wasting time searching for an asset they might not even be sure exists,
stakeholders will often just request them directly from the creative or marketing
team. They may decide it isn’t worth the time and give up. Or worse yet, try to
create their own asset. How hard could it be, right?
A central source of truth eliminates confusion by providing a single location for all
teams to access their brand needs. This is done most effectively with digital asset
management (DAM) and there are some main focus areas when aligning teams for
content distribution.
You likely won’t need to take into account each of these details but it will help identify the structure that
makes the most sense for your business. Knowing which assets are most likely to be relevant to the right
groups of your company will allow them to self-serve their needs and get content into use.
This is where taxonomy and tagging helps. When uploading assets for distribution, attaching relevant
keywords will make them more searchable. Think about how people are searching for assets and what
terms they’d typically use. Be sure to attach any relevant terms to all your assets, streamlining their
search for any purpose.
These external relationships can include agencies, contractors, publications among others.
And their involvement with your brand can take place at any point of the content creation and
distribution processes. Naturally, brand guidelines are just as important – if not more so – than
what you’ve established internally.
The longer and closer a relationship is with an external partner, the more familiar they will become
with your brand; but their activity will still fall outside of your established creative workflow.
Access and oversight of work that’s done with external teams will often involve additional steps.
Communication can be a challenge. The same tools and face-to-face interaction you benefit from
internally daily don’t exist with these relationships. This includes access to your central source of
truth for brand content. If working extensively with these partners, it’s important to have a strategy
ahead of time to ensure those bottlenecks don’t get in the way of productivity. How will you get
external partners what they need? And how will you do it securely? Collections and portals found
in DAM are one quality option. Much like permissions, you can create a group of assets, specific
to what your partner needs. You then send a simple link that grants partners access to those assets
and those assets alone. It works the other way as well. A feature like “share links” provides one
way to bridge the gap. These are a unique, secure URL designed to receive content from external
partners, directly into your DAM for review.
Your website is the face of your company. Make sure your site is simple to understand and
navigate, your logo transitions seamlessly from page to page and that the little details like the
font and color palette remain constant. Those design elements, however small they may seem,
are an essential part of the brand.
SOCIAL MEDIA
One of the things that set digital marketing apart from traditional marketing methods is the
opportunity to create a two-way conversation with your customers. Whether it’s paid or organic,
this is what social media is all about for brands. Since maintaining an effective presence on every
single social platform simultaneously is impossible, it’s important to determine which ones will
best help you reach your target personas.
Check out some of the best social media campaign ideas to try out here.
Email remains an integral and effective piece of a brand’s marketing strategy. From newsletters
to product updates, it’s often the most direct way to reach your customers with important
information. The frequency, design and types of email communications you send can have
a large impact on your brand.
Content delivery network (CDN) links can be a useful tool for the brand consistency toolbox. If your assets
are stored in a digital asset management platform, you may automatically have a CDN link available for
every asset. When adding content to digital locations such as your website’s content management
system (CMS) or an email build, a CDN link can be copied directly into the appropriate field or HTML for
publishing. The real beauty though, comes when you need to update those assets. Because CDN links are
dynamic, when you replace an asset with a more up-to-date version in your DAM, it will update that asset
wherever the associated CDN link is used.
As you learn about your brand, things will change. And with change comes the potential for brand
inconsistency. Monitoring your content means evaluating metrics, but also keeping track of what content
exists where. Your control of brand consistency extends only as far as what your brand creates and
circulates. Still, you’ll want to also monitor how others are mentioning and interacting with your brand.
Together, all this information will paint a more accurate picture of the impression your brand is leaving.
Which types of issues will which teams handle? If there’s an off-brand logo you notice is in use, what
steps need to be taken to replace it and make sure it doesn’t happen again?
Being prepared for these instances is critical for maintaining the good brand you’ve built up. But the key
is timeliness. Any problem can be resolved, but the longer you wait to respond, the greater the potential
for negative impact on your brand.
Monitor your keywords to determine which Find the social media content which results in
one(s) result in the most click-throughs to the most engagement, and track whether that
your homepage. engagement leads to revenue-driving behavior
in the future, and at what rate.
BLOGS
MENTIONS
See which blog content drives the most
comments, social shares, and inbound links. Monitor your mentions on social media, and
specifically those mentions including questions
EMAIL so you can keep a pulse on how people are talking
about your brand.
Find out which email content drives the most
forwards and reconversions, and to what
G R O W T H R AT E
segment of your list that content goes, so
you can better align future email campaigns Measure the growth rate of your social media
with other content that elevates your brand. accounts by selecting a reporting period. Then,
calculate your new followers over that specific
L A N D I N G PA G E S period by dividing your new followers by your
total followers.
Learn which landing pages result in the highest
purchase volumes and most lucrative average
sales per customer.
LINKS
Audio and visual content are becoming essential to how brands reach their audience. Taking that
content through completion and distribution is now simplified with the Brandfolder + HubSpot
Media Bridge. Learn more about it here.
Customizing, tracking and sharing media is now simpler than ever by connecting your CRM and DAM.
See how Media Bridge will enable HubSpot App Partners to provide our shared customers the ease of
use and power they deserve.
There is more opportunity than ever, but there is also more competition. Audiences have also adapted.
Through all the noise, individuals have had to adapt the way they learn about and choose the brands they
decide to interact with. It’s a more conscious effort all around. The result is customers looking to identify
with brands they can trust with their attention and companies looking to provide that value through
genuine brand consistency.
GE T FREE CRM
find what they With Brandfolder, it’s easy for users anywhere
need, when
in the world to access the correct asset versions
from a cloud-based, single source of truth. Pull