(REVISED) Institutional Assessment F.O Provide Cashiering Services
(REVISED) Institutional Assessment F.O Provide Cashiering Services
(REVISED) Institutional Assessment F.O Provide Cashiering Services
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COMPETENCY STANDARD Front Offices NC II
PracticalDemonstration/
Ways in which evidence will be collected:
Oral Questioning
[check the column]
Written
The evidence must show that the trainee…
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WRITTEN EXAMINATION
WRITTEN TEST
Enumeration
1.What are the different types of settlement in Front Office?
2. What all need to be checked while making a check-out by credit card?
Identification
1. The specific amount of cash assigned to a cashier at the the
beginning of his/her shift so that he/she can handle the various
transactions that occur during a particular work shift.
2. The Amount the bank should have at the beginning of the shift.
3. Made at the front desk to reduce a guest’s net outstanding balance
are posted as credit transaction to the account there by decreasing
the outstanding balance of the account.
4. Refer to deferred payment transactions. In deferred payment
transaction ,the guest receives goods and services from the hotel
but does not pay for them at the time they are provided.
5. Who should inform the guest about the express check out facility in
the hotel.
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RATING SHEET FOR DEMONSTRATION
Trainee’s Name:
Trainer’s Name: ALAIN E. MATA
Qualification: FRONT OFFICE SERVICES
Unit of competency: Provide cashiering services
Date of assessment:
Time of assessment:
Instructions for demonstration
Perform cashiering services.
1). Credit card and Debit card, Guest Folio,Cash,Check,Cash Register, Scanner, Receipt
Printer, Cash Drawer,Keyboard, Signature capture devices,POS Touch Screen,Computer
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The trainee should answer the following questions: Yes No
Extension/Reflection Questions
1. What is Cash?
Safety Questions
Contingency questions
3. Do you accept the check or cash from guest?
Infrequent Events
4.How do you identify the cash is fake?
Feedback to trainee:
ACCEPTABLE ANSWERS
1. Cash is legal tender- currency or coins – that can be used to exchange goods, debt, or services.
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2. Open the cash drawer only while you are using it.
Close the cash drawer before you package goods.
Ignore distractions when handling cash.
Lock the cash drawer and remove the key when in use.
3. Both
4. Color-shift Ink , Water, Blurry Borders, Printing , or Text, Ultra violet flow,Serial number
Trainee’s name:
Unit of competency: Provide Cashiering Services
Qualification: Front Office
Satisfactory response
Oral/Interview Questions
Yes No
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1.What is Cash?
2. Open the cash drawer only while you are using it.
Close the cash drawer before you package goods.
Ignore distractions when handling cash.
Lock the cash drawer and remove the key when in use.
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3. Both
4. Color-shift Ink , Water, Blurry Borders, Printing , or Text, Ultra violet flow,Serial number
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