Installation Powerplay Pro/Station: For Tenants
Installation Powerplay Pro/Station: For Tenants
Installation Powerplay Pro/Station: For Tenants
Installation manual
for tenants
1/26/2018
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Contents
2 Introduction ................................................................................................................. 5
3 System requirements.................................................................................................. 6
3.1 Client hardware components ........................................................................................ 6
3.2 Client software components.......................................................................................... 6
6 Installation ................................................................................................................... 9
6.1 Install client software..................................................................................................... 9
6.2 Install client software via MSI...................................................................................... 12
8 Update ........................................................................................................................ 19
10 Uninstalling................................................................................................................ 21
10.1 Uninstall client software .............................................................................................. 21
10.2 Uninstall client software via MSI ................................................................................. 22
Glossary..................................................................................................................... 25
1 General information
In the context of this document ASC represents ASC Technologies AG, its subsidiaries, branch
offices, and distributors. An up-to-date overview of the aforementioned entities can be found at
http://www.asctechnologies.com.
ASC assumes no guarantee for the actuality, correctness, integrity or quality of the information
provided in the manuals.
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hardware and software. Nevertheless, deviations cannot be excluded. Necessary revisions are
included in subsequent editions.
Some aspects of the ASC technology are described in general terms to protect the ownership
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Representative, if not defined otherwise, is the technical status at the time of the delivery of the
software, the devices and the manuals of ASC. Technical changes without specified announce-
ments are reserved. Previous manuals lose their validity.
The general conditions of sales and delivery of ASC in their latest version apply.
2 Introduction
This manual describes the installation of the client software for the application POWERplay Pro.
POWERplay Pro is a client application for searching and replaying recorded conversations. The
user has the possibility to systematically search for conversations, listen in on current conversa-
tions (Monitoring), replay several conversations at the same time or listen to parts of a conver-
sation in an endless loop.
POWERplay Pro can be used from every computer in the system with a LAN or WLAN connec-
tion to the replay server.
The application does not require a browser environment.
If the languages Chinese or Japanese are supposed to be available for this client application, it
is a precondition that the operating system supports the respective language. If this is not the
case, the Chinese and Japanese characters may be depicted incorrectly. The language sup-
port then has to be activated manually on the operating system.
POWERplay Pro is a client application. It has to be installed on each client computer which is
supposed to use it.
POWERplay Station does not require a separate installation or configuration. Upon installing
an optional license in POWERplay Pro, replay of terminated archive media of other neo sys-
tems is activated.
3 System requirements
The versions of hardware and software components mentioned below correspond to the ver-
sions known and tested at the time this document was written. For information about other
supported versions refer to the current neo Integration Overview in the ASC Partner Portal.
For basic information about the necessary hardware and software components refer to the in-
stallation manual Installation requirements.
A list of the codecs which are supported in this recording solution can be found in the ASC
Partner Portal in the current neo Integration Overview.
Minimum requirements
CPU Dual Core ≥ 2.0 GHz
RAM ≥ 4 GB
Hard disk ≥ 350 MB free disk space
Screen resolution 1280*1024 or 1680*1050
Tab. 1: Reference system without SCREENrec
Minimum requirements
CPU Quad Core ≥ 2.0 GHz
RAM ≥ 4 GB
Hard disk ≥ 500 MB free disk space
Screen resolution 1280*1024 or 1680*1050
Tab. 2: Reference system with SCREENrec
4 Installation requirements
For basic information about the used default ports refer to the installation manual Installation
requirements in chapter Communication matrix.
If you have configured customer-specific ports, you have to open them in the firewall sepa-
rately.
4.1 Licenses
ASC
4.2 Information
Before you start the installation, please make sure that the following information is available:
• IP address of the replay server
List of figures
ð Once Java Runtime Environment has been installed, the InstallShield Wizard for the in-
stallation of the POWERplay Pro software appears.
5. On the welcome screen, click on the button Next to continue.
6. If required, change the target directory by clicking on the button Change.
13. Click on the button Finish to finish the installation of the POWERplay Pro software.
Basic information about the installation via MSI can be found at:
https://msdn.microsoft.com/en-us/library/cc759262(v=ws.10).aspx.
To install the software via MSI, the file msiexec.exe has to be executed with the respective pa-
rameters.
You can install with the following command:
msiexec.exe /i "POWERplay Pro.msi" /quiet
Further information about the parameters for ALLUSERS can be found at https://msdn.micro-
soft.com/en-us/library/aa367559(v=vs.85).aspx.
7 Start application
Optionally, the application POWERplay Pro can be started via Single Sign On (SSO) or via ac-
tive authentication. To this end, 2 different program icons are created on the desktop during the
installation.
• See chapter "Single Sign On", p. 13
• See chapter "Active authentication", p. 13
In addition, you have the possibility to create and configure a shortcut on the desktop which al-
lows starting the application without having to enter the login data every time.
• See chapter "Create program icon for automatic login", p. 17
When starting the application by logging in via Single Sign On (SSO), active authentication is
omitted. You are automatically logged in with your Windows login data.
Precondition: The function Single Sign On (SSO) has been activated by the administrator during
the configuration of the system.
1. Double-click on the program icon for SSO.
ð Connection establishment to the replay server is started directly.
ð POWERplay Pro is started as soon as the connection has been established successfully.
If the login via SSO fails, an error message and the login window appear. Proceed as de-
scribed in chapter "Active authentication", p. 13.
When starting the application via active authentication, you have to enter your login data.
1. Double-click on the program icon for active authentication.
ð The following window appears:
SSL encryption Determines whether an SSL encryption protocol for secure data trans-
mission in the Internet is used.
Select the respective option in the drop-down list.
Combination user Switches to the combination user login window, see chapter "Combina-
tion user login", p. 15.
Single User Switches to the single user login window, see chapter "Single user lo-
gin", p. 15.
Activates the SSO login, see chapter "Single Sign On", p. 13.
Creates a new server connection, see chapter "Create new server con-
nection", p. 16.
(New)
Settings Opens the window containing the server settings, see chapter "Edit
server connection", p. 17.
Your system administrator will tell you which login you have to use.
3. Enter your user name and your password as well as the user name and password of your
combination user.
4. Select the IP address of the server name of the recording server that the application ac-
cesses.
5. Click on the button Log In.
ð The application is started.
2. Enter the IP address or the server name and the port number for the connection to a replay
server.
Optionally, you can enter a description of the server. If you do not enter a description, the
IP address or the server name will be inserted automatically upon adding the server con-
nection.
3. Click on the button Add.
4. To save the entries and close the window, click on the button OK.
To discard the entries and close the window, click on the button Cancel.
ATTENTION!
Consider that the password has not been encrypted in the shortcut and thus
can be read by anyone who has access to the shortcut.
Only create such a shortcut if you are sure that no unauthorized persons can gain access to
the shortcut.
8 Update
If problems with the installed software or inexplicable error messages occur, please contact
your local ASC support or the ASC Customer Assistance Center (+49 700 27278776) at the
ASC headquarter.
Do not use the functions Repair and Modify in the setup menu!
10 Uninstalling
Programs such as Java which may have been installed automatically since they are necessary
to use the application are not removed automatically but have to be uninstalled manually if re-
quired.
If the computer has to be rebooted, a separate window with a corresponding message will ap-
pear.
List of figures
List of tables
Glossary
CPU
Central Processing Unit
MSI
Microsoft Installer or Windows Installer provides a runtime environment for installation rou-
tines on a Microsoft Windows operating system.
RAM
Random Access Memory
SSL
Secure Socket Layer
SSO
Single Sign On; Simplified login mode. After a one-off authentication at one workplace users
will be able to use all services and applications that they have been authorized for from this
workplace. They do not have to authenticate for the individual applications again.