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Effort Risk For Making Their Small Purchases. If Changes Are Made, The Layout Has To Be

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In the Prerna Store Case discussed, below are the few suggestions I propose with justifications:

1. Sector 34: Local and Frequent


As it takes less time to check out goods and locals know the store layout, few of them came to
buy daily needs without an extensive plan. Removing two exits or making too many complex
changes can make them frustrated. Customers may feel extra traveling and waiting time as
Effort Risk for making their small purchases. If changes are made, the layout has to be
organized, labeled properly with sections and sub-sections as it will ease consumer’s planned to
buy.

2. Refrigerator, Rice, Sweetmeat Shop:


Observing the Sector 17 consumer’s movements, Rice is being less often purchased. As
consumers avoid taking a route through Rice, they miss taking look at Refrigerator. A swap of
their positions or shifting Refrigerator to the last row can increase the refrigerator product sales.

Validating through more consumers, if Rice doesn’t fall in Sector 17 consumers checkout, then it
can be replaced with Sweetmeat shop which is the case in Sector 34. As sweetmeat is more
indulgent and experiential, it can increase impulse buy. Also, Rice being more utilitarian, it may
fall under the Sector 24 customers list.

3. Focus on Super Consumers


Every consumer is a super consumer about some product. Using data analytics of the previous
purchases and linking with demographics data, more often bought products can be kept at an
eye-level. Already focussing on store customers, Pesticides, Locks, Safety matches are added
to Sector 34.

4. Eye-Level Pay
Retailers can take the data with potential consumers and ask firms (Best selling products but
placed below eye-level) to pay them so as to shift their products to eye-level. Instead of first
asking branded companies to pay and pushing purchase on planned buyers, it is best to
understand their most consumed products and then go to particular firms for shelf pricing.
However, the former can work for impulse buyers.

5. Ready to Make for Dual Careers


Affordable yet easy to make ready to fry snacks can increase impulse buying in Sector 34 as it
solves their needs too.

6. Customization Vs. Standardization


While Sales need customization, Standardization is needed for brand image and customer
experience. Hence, a mix of both need to be adopted. Stores layout, product mix can provide for
customization while the ambiance, lighting, labels, logos can be an indication for bringing
customers similarizing the store with the one they visited.

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