Digicom Ark1200 Series Multi-Screen Processor-English-V1.4
Digicom Ark1200 Series Multi-Screen Processor-English-V1.4
Digicom Ark1200 Series Multi-Screen Processor-English-V1.4
V1.4
VTRON
http://www.vtron.com
E-Mail: info@vtron.com
The copyright of this manual is held by VTRON Company. Any part of this manual cannot be
duplicated or distributed by any way or measure without written permission from. VTRON
Company.
Due to constant research, the information in this manual is subject to change without notice.
VTRON and Digicom are registered trademarks of VTRON Company. Windows and
Microsoft are trademarks or registered trade marks of Microsoft Corporation in USA and/or other
countries. Names of other products and companies mentioned in this manual may be their
NOTE
The materials in this manual are designed for introducing the Digicom Ark1200 series
multi-screen processor produced by VTRON Company. The practical configuration and functions of
the processor are dependent on user’s order. If you find slight differences between the functions and
interfaces of the product you ordered and the corresponding descriptions in this manual, it is because
the product you ordered is somewhat different from the product here described.
RF INTERFERENCE WARNING
This is a class A product. In a domestic environment this product may cause radio frequency
(RF) interference, in which case the user may be required to take adequate measures.
User Manual Digicom Ark1200 Series Multi-Screen Processor
Safety Cautions !
Before operating Digicom Ark1200 series multi-screen processor, please read carefully
explosive
wave disturbing
will be debased.
User Manual Digicom Ark1200 Series Multi-Screen Processor
Power disconnector
Note:
incorrect type.
environmental regulations.
User Manual Digicom Ark1200 Series Multi-Screen Processor
Contents
1 GENERALS .................................................................................................................................... 1
3 INSTALLATION .......................................................................................................................... 17
4 USAGE .......................................................................................................................................... 26
5 SOFTWARE ................................................................................................................................. 32
6 MAINTENANCE ......................................................................................................................... 62
7 CONTACT US ................................................................................................................................... 79
User Manual Digicom Ark1200 Series Multi-Screen Processor
1 Generals
1.1 About Digicom Ark1200 series multi-screen processor
dispatching structure for high-speed data transmission technology, the displaying speed of
on-line maintainable module design, Digicom Ark1200 series multi-screen processor boasts fully
real-time image displaying capability, outstanding image displaying effect and extremely high
safety and reliability. Digicom Ark1200 series multi-screen processor can be adopted in multiple
comprehensive application environment, for example, control room, command center, operation
and maintenance center, data management center, conference room and etc..
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Digicom Ark1200 series multi-screen processor adopts open and modular architecture and
all outputs from the multi-screen processor could be combined into a super-high seamless
single logic screen. Various live video signal, RGB signal, IP video signal and network PC
signal could be displayed on this high-resolution display platform in modes of windows and
in any size.
Starting from customer’s requirement and working on the basis on creative technology
development, VTRON designs and develops independently the data transmission chip
technology for application in digital display wall system and introduces the completely-new
160Gb/s multi-screen processor high-speed bandwidth bus, thus thoroughly removing the
questions of low bandwidth of multi-screen processor in digital display wall system, which
otherwise affects system’s displaying speed. This greatly improves Digicom Ark1200 series
capability.
for high-speed data transmission. The bottom-level data transmission is controlled through
the VTRON unique data dispatching chip technology, which dynamically allocates special
point-to-point transmission channels for each channel of signal. Each channel of RGB
signal, video signal and network signal occupy a special and independent transmission
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User Manual Digicom Ark1200 Series Multi-Screen Processor
By applying VTRON unique image sharpness technology and accurate front forecast and
processor displays the composite video with superior quality, sharp image, fluent speed
High reliability
Digicom Ark1200 series multi-screen processor adopts modular hardware design and
hot-swapping functionality is designed for system power supply, fan, RGB input board,
Video input board, stream video board, display board and system control board. The faulty
or abnormality of any module will not affect the operation of other modules. System is
designed with business recovery capability and can resume automatically to the previous
displaying status after board hot-swapping. By monitoring the temperature at the system
air-in, air-out and key point within the chassis, system reliability is thus ensured.
Maximum 32 channels of analog/digital RGB signal input are supported, with the input
resolution ranging from 640×480 to 1600×1200. The RGB window opened on the display
wall can be moved, zoomed in/out or overlapped freely on the single logic screen.
NTSC/PAL or SECAM format. All the signals can be displayed as windows on the display
wall. These windows on the display wall can be moved, zoomed in/out or overlapped
Maximum 32 channels of IP video signals input are supported. H.264 IP video stream in
format of QCIF, CIF, HD1 and D1(4CIF)are supported. All these signals can be displayed
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User Manual Digicom Ark1200 Series Multi-Screen Processor
on the display wall in modes of windows, which can be moved, zoomed in/out or
Network functions
Digicom Ark1200 series multi-screen processor supports TCP/IP network protocol and can
be connected into Windows or Uinux networks, without the need to change the existing
VWAS is the digital display wall application management software developed by VTRON
for better management and control of VTRON digital display wall system. By adopting
multiple network users and provides friendly man-machine interface, making operation and
control of the digital display wall very convenient and fast, bringing its functions into more
perfect play. Moreover, interface for the user’s secondary development is provided. For
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User Manual Digicom Ark1200 Series Multi-Screen Processor
According to the output channels, Digicom Ark1200 series multi-screen processor has the
Output channel
For example: a multi-screen processor of Digicom Ark1200 series that drives 24 display
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Monitor board
Handle
Cover
Status indicator
LCD display
Function key
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User Manual Digicom Ark1200 Series Multi-Screen Processor
HD lock
Power switch
Movable disk stand
USB port
DVD-ROM
Status indicator
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Expanded
network ports
Fan System
control board
Standard port
Display board
RGB input
board
Video input
board
Power socket
Grounding screw
Fan
Fixing screw
Fixing screw
Air-out
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Standard ports
VGA interface
Expanded Expanded
Keyboard Network port network port network port
Mouse
Boards
Baffle plate
Video input RGB input System Display
board board control board board
Note:
The actual product configuration is dependent on customer’s order and the above picture is
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Memory 2GB/DDR2
4 channels/board (DVI-I)
4 channels/board (RJ45)
Power supply
Type 2+1 true redundant power supply, supporting hot-swapping
Frequency 50/60Hz
Operation environment
Fan 4 independent hot-swappable
Temperature 0℃-40℃
Humidity 20%-80%(Non-condensing)
Dimension(W×H×D) 482.6mm×488mm×600mm
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Note:
For more information about hardware configuration, please consult VTRON company or
the dealer.
2, To bring the hardware resource into full play, other peripherals equipment or device may
be needed and integrated into the whole digital display wall system (for example, various
matrixes).
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User Manual Digicom Ark1200 Series Multi-Screen Processor
2 Board introduction
2.1 System control board
In Digicom Ark1200 series multi-screen processor, the system control board is located in the
middle of the 17 slots and belongs to control level in the system. Its main function is to complete
the communication with the control PC and dispatch various signals to the destination board
tasks;
To generate H/V sync. clock for the system and various boards.
Supporting hot-swapping.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
The main function of the main board is to processing the signals before sending the signals
PCI-Express interface.
Standard DVI-D interface output designed for display terminals, output resolution
reaching up to1600×1200@60Hz.
Hot-swapping supported.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
RGB input board is a high definition input board. Maximum 4 channels of RGB signals
(ARGB or DRGB) can be captured in one board. Signals of different formats are converted into
the same format and transmitted to displayed for final processing before displaying on display
terminal
Supporting RGB Signals of RGBHV, RGBS and RGsB. The bandwidth reaching up to
self-adapting.
Self-diagnosis for upgrading and board on-line software and logic upgrading are
supported.
Hot-swappable is supported.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Video input board is a stand definition signal input board. Maximum 4 channels of signal
input are supported in one board. In case of signal switching, signal format self-detecting supports
parameter’s self-adapting.
Hot-swapping is supported.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
The main function of stream video input board is to decode the stream video from the
network and covert them into high-speed serial signal for processing and overlapping in displaying
board.
Hot-swapping is supported.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
3 Installation
Important Notices
please consult VTRON aftersales or the dealers, thus to obtain more technical guide. To
ensure personal safety, at least two personals are needed to accomplish the system
installation/mounting process.
2) At delivery from the from the manufacturer, Digicom Ark1200 series multi-screen
processor is delivered as a complete machine and all the hardware within the
multi-screen processor is installed and configured within the factory and passes a series
of strict tests, such as high-low temperature test, aging test and etc.. What needs to do on
customer’s site is to connect the multi-screen processor with other equipment within the
customer’s site independently with special packages. In these cases, user needs to
installed the boards according to the instructions introduced in the following chapters.
3) Please use the cables provided along with the equipment. If user does need use his own
cables, please consult VTRON or the dealer, to obtain related technical guide.
the environment requirement (such as temperature, power supply, grounding system and
etc.).
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Note:
Please check the goods within the package with reference to the shipping list within the
package box. In case of any goods missing, please consult your supplier.
The pictures in this manual are only taken as examples for illustration purpose.
Digicom Ark1200 series multi-screen processor adopts standard industrial ATCA chassis.
Modular design enables high system expandability. Redundant modular design of power supply
and fan guarantees system reliability and optimum cooling effect. Independent cabling support
makes system cabling much more easy and conveniences system maintenance.
There are two types for mounting a multi-screen processor on customer’s site.
3.2.1 Rack-mounting
It is mounting the multi-screen processor within the special rack together with other
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Note: The rack for mounting multi-screen processor and other equipment should be purchased
independently by customer. For more information, please consult VTRON aftersales or the
dealers.
User can use the cabling support to fixing the cables connected with the processor. Please see
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User Manual Digicom Ark1200 Series Multi-Screen Processor
The support is placed behind the chassis and fixed with screws on the platform.
During cabling, please take off the cover on the cabling slot by unscrewing the screws and
then place the cables in the slots. Finally, fixing the cover back to the support.
For rack-mounting
In rack-mounting application, the cabling supporting should be adapted accordingly, that is,
taking off the side support and the support stand. Fix the cabling slots on the back of the rack and
Upper support
Lower support
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User Manual Digicom Ark1200 Series Multi-Screen Processor
During cabling, please take off the cover on the cabling slot by unscrewing the screws and
then place the cables in the slots. Finally, fixing the cover back to the support.
Please use cables provided together with the multi-screen processor to connect each output
channel on the display board with the corresponding input channel in the display terminal device.
Note:
For the digital signal transmission is affected by many factors, including cable quality
and cable length, it is strongly recommended that user uses the manufacturer-provided
Please use the cables provided together with the multi-screen processor to connect each RGB
input channel on RGB input board with the RGB output channel on RGB output source. Please
use the cables provided together with the multi-screen processor to connect each video input
channel on video input board with the RGB output channel on video output source. And use the
cables provided with the multi-screen processor to connect the RJ45 port on the stream video input
Note: in some application where the RGB/video matrix is used, the RGB/video signal is first
output to matrix and then switch within the matrixes. In these cases, the matrix should be taken as
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Please connect the keyboard and mouse to the corresponding keyboard/mouse port. Note:
when connecting keyboard and mouse, please pay attention to the marks or characters that
Keyboard port
Mouse port
Please use the cable provided together with the multi-screen processor to connect the RJ45
network port with the exchange system in customer’s application environment. In customer
application, the network port configuration should be decided by customer’s practical application
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User Manual Digicom Ark1200 Series Multi-Screen Processor
The power socket of the processors is located on the lower-right of the rear panel. When
connecting the processor’s power supply to the external 220V plug board or power source, please
use the cables provided with the equipment. Incorrect power cable may affect the power supply
Power socket
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User Manual Digicom Ark1200 Series Multi-Screen Processor
To protect the safety and stability of the equipment as well as the personal safety of the
operators, the system must be grounded correctly. Please use the special grounding conductor to
connect the grounding terminal on the equipment to the special grounding system.
Grounding point
Note: the grounding of electric and electronic product is mandatory, for safe operation and
normal system operation. Incorrect grounding affects system reliability and stability. And incorrect
system grounding will also cause signal interference. Therefore, full consideration must be given
during the equipment installation, including the grounding measure of the power supply. (For
example, use certified three-core power cable and power socket.) When installing the multi-screen
processor in high building, special and professional grounding system must be adopted for system
grounding with true earth. Incorrect system grounding has negative effect on the equipment’s
performance. There may be signal interference on the display wall which could not be removed
through adjustment. Please contact VTRON for more information about system grounding and
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Before delivery from the factory, Digicom Ark1200 series multi-screen processor has already
been installed with all standard-configuration software, including Windows operation system,
Note:
To ensure system’s normal operating, please install and use genuine software (including
equipment. If user needs to install other application software or programs within the
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User Manual Digicom Ark1200 Series Multi-Screen Processor
4 Usage
4.1 System power on/off
Power on
1) Ensure the general power supply of application environment is stable and normal.
4) Ensure the power switch on the power supply modules are set to “ON” position.
The processor system automatically enters the Windows operating system after being
turned on and login, and displays the Digicom desktop on the digital display wall.
The processor uses Windows-based operating system, so its ON-interface is the same as that
of the corresponding Windows operating system. If there is any difference with what you have
ever seen, it is because the items on the desktop may be dependent on the current tasks and
desktop plan. If the task has changed, the desktop will be changed correspondingly.
Power off
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User Manual Digicom Ark1200 Series Multi-Screen Processor
integrated in the processor’s front panel is responsible for monitoring the working status of
various hardware resources within the processor chassis, and meanwhile report the hardware
resources’ statuses in various ways, for example, through the LCD display, LED indication and
sound alarms. In case of malfunctions on these hardware resources, corresponding alarms will be
given and the event will be recorded. Through RS232 communication, the information displayed
on the LCD could be read or configured in real time. The monitoring panel features advanced
technology and reasonable layout. It has a large LCD for abundant information displaying and the
background color can be adjusted. It is one of the most important ways to know the working status
LCD display
The whole LCD display has a resolution of 160×128, capable of displaying graphics and
text messages, which can be set as black and white display or blue background with white
characters. The LCD background display is designed with power-saving functions and background
lighting will be turned off while there is no operation or alarm for a certain time. Pressing any
button on the panel or any malfunction alarm will lit the LCD background display. In normal
status, the display remains in “Main” page. The display in “Main” page is divided into several
parts:
Date/Time: To show current date and time. The date and time on the LCD display can
be adjusted by using the function buttons. Since the monitoring panel has an
independent battery, it’s not necessary to set the date and time each time the processor
Fans: The four fans within the processor chassis can be monitored. On the LCD display,
the fans are marked as FAN1, 2, 3, 4. When any fan works abnormally, its
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Power supply: The 2+1 true redundant power supply modules are adopted for the
processors, which are marked as POWER1, 2, 3. on the LCD display. In case of any
Slot information: it is divided into three parts, that is SLOT, TYPE and ALARM.
SLOT is for indicating whether some slot has board installed. If some slot has no board
installed, the corresponding slot number will be shown in white background. TYPE is
for indicating the type of the board installed in the slot, which is represented with C, G,
S, R and V. (C for system control board, G for display board, S for stream video input
board, R for RGB input board and V for video input board.) ALARM for abnormality
reporting. In case of some board abnormality, a “!” is shown for that slot number. If no
abnormality reporting message, there will be no such indication. Note: Only when there
are board installed in the slot, the slot type or operation status can be detected.
LED indicator
There are totally four LED indicators on the monitoring panel, which respectively are
POWER, FAN, TEMP and ALARM. The four indicators are all dual-color (red and green).
Indicator Function Normal status Abnormal status
POWER Power supply status Green Flash in red
FAN Fan status Green Flash in red
TEMP Temperature inside chassis Green Flash in red
ALARM Abnormality alarms Green Flash in red
Function button
There are totally four function buttons on the monitoring board and they are MODE, SET,
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User Manual Digicom Ark1200 Series Multi-Screen Processor
When the equipment is in normal operating status and with reference to the information
displayed on the LCD, user can know about the operating status in real time of the hardware
resources within the processor chassis. Generally, there is no need to operate on the panel. Only
when user needs to adjust the date/time displayed on the LCD display, clear alarms or switch
On the LCD display, current date and time are displayed on the top of the LCD display, in the
format of “YYYY-MM-DD HH:MM”. (24-hour system is adopted for time displaying.) Since the
monitoring panel has its independent battery and the date/time are adjusted independently, the date
and time displayed here may be different from those of the processor’s operating system. And also,
the date and time are saved in the monitoring panel, there is no need to reset them each time
When adjusting the date/time, user can use the MODE and SET buttons to operate as follows:
1. Press MODE button, then the third digit of the date flashes, which means current digit
can be modified.
2. Press SET button to increase the value until the ideal value is reached.
3. Press MODE button to confirm the modification of this digit and meanwhile the next
digit flashes.
5. At the last digit, when MODE button is pressed, the whole process of date/time
modification is finished and the new date/time is written into the monitoring panel.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
When the system is in normal operating status, it is the “Main” page being displayed. User
can press TAB button to switch the current page to “About” page. In “About” page, the
To clear alarms
Being in alarm status, signal alarm will be given out through LCD display and LED
indicators. Meanwhile, the system will also give out sound alarm. In this case, user can press
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User Manual Digicom Ark1200 Series Multi-Screen Processor
(1)General operations
a common workstation. And its operations are the same as those of a common workstation. Please
PVideo is the special program software for video displaying with multi-screen processor on
display wall. With this program, user can display the video signal as windows on the display wall
and these windows on the display wall can be moved, overlapped or resized freely. For detailed
PRgb is the special program software for RGB displaying on the display wall. With this
program, user can display RGB signal as window on the display wall and these windows on the
display wall can be moved, overlapped or resized freely. For detailed description about this
PIpVideo is the special program software for stream video displaying on the display wall.
With this program, user can display stream video signal as window on the display wall and these
windows on the display wall can be moved, overlapped or resized freely. For detailed description
VlinkClient is the special program software for network signal displaying on the display wall.
With this program, user can display remote network PC’s desktop signal as window on the display
wall and these windows on the display wall can be moved, overlapped or resized freely. For
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User Manual Digicom Ark1200 Series Multi-Screen Processor
5 Software
5.1 System service software
The system service software is a utility for checking and configuring the processor’s
hardware information. And also, as the background service of Digicom Ark1200 series
multi-screen processor, it is the necessary program running on the background for system’s normal
the system service software is installed in the multi-screen processor before delivery from the
factory and set as automatic running at system startup. After the program is run, a program icon
In some special cases (for example, user select to service program or the service program is
not started automatically), user needs to select to run the program manually, that is, to double click
the executable file PowerServer.exe under the installation path (the default path is C:\Program
Files\VTRON\Digicom Server).
Right click the program icon to show a pop-up menu, which is shown as the following
menu
Here:
ColorKey Setting: To set the ColorKey value.
Basic Info: To check the basic information of the processor.
Default Window Style: To set the default style of the windows opened on the display
wall.
System Setting: To set the system parameters.
About: To view software’s copyrights and version.
Exit: To exit the service program.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click the program icon in the taskbar and select the “ColorKey Setting” item from the
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click the program icon in the taskbar and select the “Basic Info” item from the pop-up
menu to show the dialog box as the following picture. In this dialog box, user can view some basic
information.
Select the “Version & Status” tab to show the dialog box as the following picture.
To check the hardware information, please select the corresponding slot number, and then
click the “Query” button on the right. The system will automatically detect the hardware
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Select the “Check & Configure” tab to show the dialog box as the following picture.
Here, user can check or configure the following information: Reset, Mac address,
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Select “Warning” tab to show the dialog box as the following picture.
Here, user can make settings for the following items: system buzzer, warning indicators,
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click the program icon in the taskbar and select the “Default Window Style” item from
the pop-up menu to show the dialog box as the following picture.
Here, user can set the default style for the windows opened on the display wall, that is, the
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click the program icon in the taskbar and select the “Setting...” item from the pop-up
right-key menu. Then an authorization dialog box appears for user to enter username and
passwords.
Note:
System configuring must be finished by those who are trained to be qualified for system
maintenance.
The initial default username is “vtron” and password is blank (no password). To ensure
To modify the username or password, please check the “To modify username or
passwords” checkbox in the authorization box, then click “Ok” button to show the dialog
Enter new username and password, click “OK” button to finish the operation.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
After the username and passwords are correctly entered, a system information and
In this dialog box, the following items can be configured: IP address of the system control
board, desktop selection, stream video board IP address, Re-config channels, Refresh Memory
Info, select the proper product model, load system configuration and Custom Resolution.
Desktop Selection
From the pop-down menu, you may select “PCI-E desktop” or “local desktop”, and then
Click the button “Stream Video board settings” to open the following dialog box:
In this dialog box, to fill in the IP address, Net MASK, Gateway, select the
corresponding “select” click box, and then click the button “set” to finish the stream
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Re-config channels:
Click the button “Re-config channels” to open the following dialog box:
Here, you may re-config the channels that you want to use.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Custom Resolution:
Click the button “Custom Resolution” to open the following dialog box:
Here, signal format can be got or set after each parameter value being filled in.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click the program icon in the taskbar and select the “About” item from the pop-up
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click the program icon in the taskbar and select the “Exit” item from the pop-up
Note:
After the program exits, the service also will stop. In this case, the processor may work
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User Manual Digicom Ark1200 Series Multi-Screen Processor
PRgb is special program software for RGB displaying on the display wall. With this program,
user can display RGB signal as window on the display wall and these windows on the display wall
Double click the executable file PRgb.exe to show a dialog box as the following picture.
In this dialog box, user needs select the input signal’s slot number and channel number.
According to connector type of the display terminal’s input channel, select a signal type
(RGB or DVI). If necessary, user can define the size of the window to be opened on the
display wall by defining the X and Y coordinates of the upper-left corner of the window as
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Then, press the OK button to open a signal window on the display wall, which is shown as
Right click on the window to show a right-key menu shown as the following picture:
Here:
No Title Bar/No Border: to define window style, with or without title bar/border.
Property: to adjust display properties of the signal window, such as window position,
Enable KVM: to make the keyboard and mouse enabled in the RGB signal window.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click in the window and select the “Property” item from the right-key pop-up menu.
Window style
Here user can check the signal input information (slot number and signal output type, only
for reference and can not be modified.) User can also define window style (with or without
title/border) here.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Window position
Here, user can define window position by define window’s coordinates and height and
weight.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Display property
Here, user can define some display properties, for example, the properties of red, green and
blue. To adjust the value of some value, user can drag the sliding bar or enter a number in the input
box. User can also user the automatic adjustment function by clicking the “Auto White-balance”
button.
Display cropping
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Check the “Cropping with mouse drawing” item and then draw a rectangular in the area
below. Or, check the “Accurate cropping” item and then input proper coordinates in the input box.
Enable KVM
Right click in the window and select the “Enable KVM” item from the right-key pop-up
Here,if the IP address, port and the password are input correctly, the mouse of the appointed
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User Manual Digicom Ark1200 Series Multi-Screen Processor
PVideo is the special program software for video displaying with multi-screen processor on
display wall. With this program, user can display the video signal as windows on the display wall
and these windows on the display wall can be moved, overlapped or resized freely.
Double click the executable file PVideo.exe to show a dialog box as the following picture.
In this dialog box, user needs select the input signal’s slot number and channel number.
According to connector type of the display terminal’s input channel, select a signal type
(CVBS or S_VIDEO). If necessary, user can define the size of the window to be opened on
the display wall by defining the X and Y coordinates of the upper-left corner of the window
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Then, press the OK button to open a signal window on the display wall, which is shown as
Right click on the window to show a right-key menu shown as the following picture:
Here:
No Title Bar/No Border: to define window style, with or without title bar/border.
Property: to adjust display properties of the signal window, such as window position,
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click in the window and select the “Property” item from the right-key pop-up menu.
Window style
Here user can check the signal input information (slot number and signal output type, only
for reference and can not be modified.) User can also define window style (with or without
title/border) here.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Window position
Here, user can define window position by define window’s coordinates and height and
weight.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Here, user can adjust the window displaying properties, for example, the brightness, contrast
ratio, saturation and etc.. User can also use the system automatic adjustment function by checking
User can save the well-adjusted properties as property solution for future use. In later
operation, user can select a proper property solution and apply it to current display.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Display cropping
Check the “Cropping with mouse drawing” item and then draw a rectangular in the area
below. Or, check the “Accurate cropping” item and then input proper coordinates in the input box.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
VlinkClient is the special program software for network signal displaying on the display wall.
With this program, user can display remote network PC’s desktop signal as window on the display
wall and these windows on the display wall can be moved, overlapped or resized freely. If it is
supported by the server terminal, user can also use local mouse and keyboard to control the remote
Note: in application, the VLinkClient is used together with its server terminal (VLinkServer
or other server program). That is to say, to ensure normal displaying of remote desktop content,
the server program must be installed and running. For the purchase and operation of the server
Double click the executable file VLinkClient.exe. Then a dialog box is shown as the
following picture for user to enter the IP address of the PC where the server program is installed
Enter the IP address of the source PC’s IP address and click “OK” button to open a signal
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User Manual Digicom Ark1200 Series Multi-Screen Processor
If it is supported by the server program’s configuration, user can also operate the remote
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User Manual Digicom Ark1200 Series Multi-Screen Processor
PIpVideo is the special program software for stream video displaying on the display wall.
With this program, user can display stream video signal as window on the display wall and these
windows on the display wall can be moved, overlapped or resized freely. For detailed description
In this dialog box, user needs select the input signal’s slot number and channel number. According
to connector type of the display terminal’s input channel, select a signal type (only IP_VIDEO is
available currently). If necessary, user can define the size of the window to be opened on the
display wall by defining the X and Y coordinates of the upper-left corner of the window as well as
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Then, press the OK button to open a signal window on the display wall, which is shown as
Right click on the window to show a right-key menu shown as the following picture:
Here:
No Title Bar/No Border: to define window style, with or without title bar/border.
Property: to adjust display properties of the signal window, such as window position,
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Right click in the window and select the “Property” item from the pop-up right-key menu to
show a dialog box. Here, user can configure the Stream video input board, such as the IP address
and MASK address. If necessary, user can also check the stream video input board’s configuration
here.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
VWAS (VTRON Wall Administration System) is the special application and management
software developed, designed and manufactured by VTRON for digital display wall system. Its
main functions are to provide means for the controls and management of various signal windows
on the display wall and also control of the display engines inside the display wall system. And also
with VWAS, the centralized and integrated control over various peripheral equipment, such as
To control the multi-screen processor, and operate the relevant windows and applications on
To realize the orderly batch operation on the engine window, multi-screen processor window
and multi-screen processor applications through the preset mode and sequence (you can
customize the operation modes and sequences according to the actual situations);
To realize the joint control on the relevant peripherals, such as the matrix, camera,
To provide functional module and device expansion and support the development of the third
party;
To provide software registration and hierarchical control of users (users that log on the
system in different roles or different levels have different functions and authorities).
Note:
For software operation, please refer to VWAS software manual or consult VTRON aftersales.
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6 Maintenance
Safety Cautions !
Carefully read and observe the following safety regulations before and in daily
maintenance and necessary troubleshooting. It is very important for protecting your personal
1. The daily maintenance and necessary troubleshooting must be carried out by trained
2. Always observe the prescriptive turning on/off steps. Illegal operation should be
avoided.
3. Always check that the system is turned off and the system AC power cord is
4. Always check that processor and all equipment connected to it have and keep
5. Do not open the top cover of the processor. No user serviceable parts inside.
6. Keep away from corrosive chemical gas, materia medica and the material of
7. Do not alter or add any part to the mechanical or electrical design of the system
equipment. Otherwise, the all subsequent hazardous results brought about are not
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User Manual Digicom Ark1200 Series Multi-Screen Processor
1. The control room or the hall where the digital display wall system is installed must be
3. Always keep the equipment in clear appearance and do not use any coarse or abrasive
cleaners.
4. Do not place anything in or over the ventilation openings and slots. Especially, care
must be given to keep the equipment away from corrosive chemical gas, materia medica
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User Manual Digicom Ark1200 Series Multi-Screen Processor
(1) Check whether the power is normal and stable before turning on the processor.
(4) In case of not in frequent use, power on for one or two hours every week. In the moist
season, it is strongly recommended to do this more than one time per day.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
hot-swapping: power module, fan, RGB input board, video input board, stream video input
During replacing hot-swappable modules, user can operate while the machine is still
powered and running. But the following processing must be strictly followed.
For modules that don’t support hot-swapping, please turn off the power supply first.
Except in some special cases, it is not recommended to replace the system control board by
hot-swapping. This is because during the hot-swapping, the system dispatching function can
not be fulfilled and there will be not displaying on the display wall.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
3)Insert a fan back into the fan rack and note to connector is plugged into the socket.
Note:
To ensure system cooling effect, please ensure there are at least three fans working
simultaneously, that is, only one fan can be replaced at the same time.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
3)Hold the handle and drag out slightly the power module.
4)Hold the module with both hands as the following picture shows and take the module out
6)Hold the module with both hands and insert it into the holding rack. Push it slightly into
the rack. Note the connector is plugged into the holder socket.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Note:
To ensure system power supplying, only one module can be replaced at the same time.
Before pull out and plug in the power module, please not the position of the power modules
to be replaced.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
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User Manual Digicom Ark1200 Series Multi-Screen Processor
3)Holding the lock bar and pull out the hard disk a little. The hold the hard disk with both
4)Insert a spare movable hard-disk box (with hard disk in it) into the holding rack and note
Note: the hard disk does not support hot-swapping function. Therefore, power should
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Note: For display card, after the upper pull-handle is taken up, the hot-swapping
mechanism is activated and the hot-swapping indicator is flashing. Then, user can take
up the lower pull-handle. But other boards do not need to activate the hot-swapping
mechanism; therefore, the two pull-handles can be taken up at the same time.
Hot-swapping indicator
3) With reference to the following, hold the bottom of the board with one hand and hold
the back of the board with another hand. Take out the card slowly and steadily.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
4)Hold the spare board as the above picture shows and insert carefully the board into the slot.
During operation, please note the slot number at upper and lower of the chassis and
5)Push the board along the guiding slot and note lock the pull-handles with the chassis.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
integrated in the processor’s front panel is responsible for monitoring the working status of
various hardware resources within the processor chassis, and meanwhile report the hardware
resources’ statuses in various ways, for example, through the LCD display, LED indication and
sound alarms. In case of malfunctions on these hardware resources, corresponding alarms will be
given and the event will be recorded. Through RS232 communication, the information displayed
on the LCD could be read or configured in real time. The monitoring panel features advanced
technology and reasonable layout. It has a large LCD for abundant information displaying and the
background color can be adjusted. It is one of the most important ways to know the working status
Pease refer to chapter 4.2 for detailed introduction about this monitoring panel.
Besides the monitoring panel in the front of the chassis, user can also know the working
The display board has three indicators, that is, RUN, ALARM and HOTPLUG.
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The signal input board has two indicators, that is, RUN and ALARM.
The RJ45 port on the stream video input board and system control board has only one indicator
To diagnoses the problem in case of system abnormality and judge the cause, Digicom
Ark1200 series multi-screen is designed with fault automatic reporting mechanism for each board.
If necessary, user can check these logs. There are two ways for checking these logs: from the
system service program and from the the third-part management software (for example, VWAS).
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6.5 Troubleshooting
Possible causes:
Solutions
2. Check the power supply to ensure the power supply is normal and stable.
Note: Please ensure the power supply of the application environment conforms to the
specifications. Otherwise, not only equipment performance is affected, personal safety of the
2,The power supply is normal, but after power button is pressed, there is not image
Possible causes:
Solutions
1. Check whether the power switch of the display terminal is set to ON.
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User Manual Digicom Ark1200 Series Multi-Screen Processor
Possible cause
3. Mouse/keyboard is faulty.
Solutions
2. Check the extension cable. If necessary, remove the extension cable and connect the
3. Replace the faulty mouse/keyboard with those of the same model and contact VTRON or the
dealer.
4. If the above problem remains unresolved, please contact VTRON or the dealer.
Possible causes
Solutions
2. Check the signal output devices to ensure the signal output quality is OK.
3. Re-adjust the image displaying properties. If possible, use the previously-saved properties.
4. Check the display terminals. If necessary, user can connect the signal source directly to the
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display terminal or an independent display device, thus to make sure whether it is the signal
5. If the above problem remains unresolved, please contact VTRON or the dealer.
Possible causes:
Solutions:
3. Referring to the above method, judge whether it is the problem of the display terminal.
5. If the above problem remains unresolved, please contact VTRON or the dealer.
Possible causes:
Solutions:
1. Please check the network communication status and if necessary, please replace the exchange
3. If the above problem remains unresolved, please contact VTRON or the dealer.
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7,Image is flashing
Possible causes:
Solutions:
3. Remove and re-install the hardware drivers, then set the refresh rate to its proper value.
4. If the above problem remains unresolved, please contact VTRON or the dealer.
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7 Contact Us
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