This Set of Total Quality Management Multiple Choice Questions

This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on
“leadership ”.
1. The process of involving yourself and influencing others towards the accomplishment of goals is
called _______
a) Leadership
b) Dictatorship
c) Sportsmanship
d) Autocracy
2. Leaders use _______ to create a sustainable competitive advantage for their organization.
a) Ineffective strategy
b) Effective strategy
c) Papers
d) Media
3. Quality leaders give primary importance to ___________ and their needs.

a) Internal and external customers
b) Founder and co-founder
c) Founder and internal customer
d) Founder and external customer
4. Quality leaders care about the development of people’s skills and capabilities.
a) True
b) False
5. Which of the following is false regarding the supplier and quality leader relationship?
a) Support them when needed, Audit their capabilities
b) Recognize quality improvements made by suppliers
c) Encourage joint improvement action
d) Scold them if there is lack of quality
6. Quality leaders focus on _____________ rather than maintenance.

a) Continuous improvement
b) Discontinuous improvement
c) Static improvement
d) Aesthetics
7. Quality Leaders _________ people rather than directing and supervising them.
a) Train and coach
b) Scold
c) Threaten
d) Fire
8. Which of the following is false regarding quality leaders promoting teamwork?

a) Multidisciplinary teamwork
b) Create involvement
c) Active participation of everyone
d) Discourage involvement
9. Quality leaders support benchmarking.

a) False
b) True
10. Quality leaders encourage _______ over ________ when we consider functions of various
departments in a company.
a) Collaboration, competition
b) Competition, collaboration
c) Competition, threat
d) Threat, collaboration
11. Which of the following is false regarding the kind of environment quality leaders try to build in a
company?
a) Empowerment
b) Innovation
c) Agility
d) Localized learning
12. Which of the false regarding quality leaders reviewing organizational performance?
a) They review organizational performance but not their own performance
b) They review organizational performance and also their own performance
c) They don’t review organizational performance as they hate it
d) They don’t review organizational performance as they don’t have time for it
13. Which of the following is an autocratic style of leadership?

a) Directing style of leadership
b) Consultative style of leadership
c) Participative style of leadership
d) Delegating style of leadership
14. In which of the following leadership styles the workforce have little input or feedback?
15. The type of leadership style in which the leader seeks input from those working under him/her is
called _________
a) Indirect style of leadership
c) Direct style of leadership
16. In consultative style of leadership, the _______ is the final decision maker.
a) Leader
b) Workforce
c) Founder
d) Co-founder
17. Which of the following is false regarding Participative Style of Leadership?

a) Leader assigns work to the workforce
b) Leader provides guidance during the work process
c) Leader makes decision based on the conclusions made by the workforce
d) Leader doesn’t assign any task to its workforce
18. In which of the following kind of leadership style the individual or team is given responsibility
and authority to complete the task with minimum input from the leader?
19. Which of the following is not a kind of leadership skill required for effective leadership?
a) Vision
b) Empowerment
c) Intuition
d) Threat
20. _______ occurs when leaders integrate their values into the company’s system.
a) Intuition
b) Self – understanding
c) Value congruence
d) Vision
21. Which values does an effective leader focus on?

a) Trust and respect of individuals
b) Openness
c) Teamwork
d) Disintegration
22. The vision of a leader is crucial during times when the customer needs change.
a) True
b) False
23. Leaders empower employees to take and assume ownership of problems or opportunities and to
be pro-active.
a) True
b) False

This Set of Total Quality Management Multiple Choice Questions

Uploaded by

Copyright:

Available Formats

This Set of Total Quality Management Multiple Choice Questions

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Read this document in other languages

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

This Set of Total Quality Management Multiple Choice Questions

Uploaded by

Copyright:

Available Formats

This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on

3. Quality leaders give primary importance to ___________ and their needs.

6. Quality leaders focus on _____________ rather than maintenance.

8. Which of the following is false regarding quality leaders promoting teamwork?

9. Quality leaders support benchmarking.

13. Which of the following is an autocratic style of leadership?

17. Which of the following is false regarding Participative Style of Leadership?

21. Which values does an effective leader focus on?

You might also like