Farid Kasmani

Cell: +971 0589655740

PROFESSIONAL EXPERIENCE:

Organization – CNS (Computer Network System)

Designation – IT Support Engineer (IT Support, Service Desk, Helpdesk)

Duration – 20 th November 2016 – To till Date.

Location -- Dubai (United Arab Emirates)

Job Responsibilities:

 Working on the IT Core Helpdesk with the Ticketing System using Assyst.
 Providing technical support over the phone to all IT users. Handling incoming incidents via
the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of
technical issues over the phone. Take ownership of a call and seeing it through to closure.
Escalating calls and issues where necessary to senior Engineer & Team lead & Managers&
Investigating and implementing ways of reducing calls to the Help Desk. Ensuring that all
call details are captured and entered in the logging software. Updating support
documentation. Answering & responding to all calls & requests within agreed time scales.
Keeping customers updated as to progress. Provide troubleshooting and configuration
support for client desktop and networking environment .First point of contact in all computer
hardware and software problems and requests
 Installing,  configuring and maintaining desktop and laptop PCs and peripherals such as
printers
 Installing and configuring  application and operating  system software and upgrades
 Worked on ticketing tools
 Resolving Issue by using Remote desktop Assistance & Team Viewer.
 Provide general administrative support to the IT Support Team.
 Providing Remote support to the end user and resolving their issue on daily basis.
  Executing task given by the IT Manager
 Participating  in security systems testing(Biometric time & attendance system)
  Ensuring  integrity and confidentiality of sensitive  data
 Performing  system backups

 Creating & Managing employees Email Id In Active Directory & Exchange server 2010
 Configuring and troubleshooting with the Microsoft outlook 2010 & 2013
 Installing Network Operating System (Windows XP, Windows 7, and Windows 10) and
connecting them in Domain.
 Handling Computer Hardware and Technical problems of networks
 Managing Computers, network & all users’ intranet connection.

Organization – IT Source Technologies Limited.

Designation – Desktop Support Engineer

Duration – April 28 – August 2016

Location -- Mumbai (INDIA)

Job Responsibilities: (Client Taj Hotels Mumbai)

 First point of contact in all computer hardware and software problems and requests
 Installing,  configuring and maintaining desktop and laptop PCs and peripherals such as
printers
 Installing and configuring  application and operating  system software and upgrades
 Executing task given by the IT Manager
 Installing And configuring Office 365.
 Installing & configuring Skype for business & Microsoft One Drive In all the Client Pc.

 Troubleshooting workstation Laptop problems

Organization– AL ZAHARA PETROCHEMICALS LLC.

Designation – Sr.IT Support Engineer

Duration - July 1st 2014 to November 2015

Location – Dubai (U.A.E)

Total Experience: 1 Year 5months

 Taking initial telephone or e-mail inquiries  and troubleshooting and managing relatively
Simple hardware, software or network problems that can be resolved in five minutes or
 Less.
 First point of contact in all computer hardware and software problems and requests
 Installing,  configuring and maintaining desktop and laptop PCs and peripherals such as
printers
 Installing and configuring  application and operating  system software and upgrades
 Executing the tasks directed by the I.T Manager
 Maintaining an inventory of installed software, managing software licensing,
 Troubleshooting and repairing hardware  and network connectivity  issues
 Removing  old equipment and performing data migration  to new machines
 Recognizing and escalating more difficult problems to Tier 3 support Logging call activity.
 Working with hardware  and software vendors to verify timely product delivery  and ensuring 
that new equipment is installed and ready to operate  on schedule
 Creating  user accounts and managing access control based on company policies
 Creating, modifying and deleting  user accounts in Active Directory.
 Participating  in security systems testing(Biometric time & attendance system)
  Ensuring  integrity and confidentiality of sensitive  data
 Performing  system backups
 Keeping required logs and system records according  to departmental procedures
 Operating  and monitoring mainframe computer equipment and peripherals
 Diagnosing and resolving system problems in coordination with other technical
 team members
 Worked on Windows 7 & Windows 10 operating system.
 Documenting procedures for mainframe configuration and operation
 Distribution of computers and printers according to assigned schedule
 Coordinates activities of external contractors completing installations of computers and
printers
 Dispatches other Information Technology staff and vendor representatives to assist in
resolving problems
 Worked on ticketing tools
 Resolving Issue by using Remote desktop Assistance & TeamViewer.
 Provide general administrative support to the IT Support Team.
 Coordination with vendors.
 Worked on Samsung, HP, and Canon Desktop & Network printer.
 Purchase hardware and software following set procedures with guidance from the IT
Manager.
 Configuring & troubleshooting of Dell, HP, Lenovo, Fujutsu, and Hardware Issue.
  Obtain hardware and software quotes on behalf of users and other IT team members.
 Follow software purchasing guidelines and liaise with the I.T Manager to ensure
Software is compatible with the network.

 Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft

 Ensure desktop computers interconnect seamlessly with diverse systems

Organization Metel Trading LLC.

Duration - August 25 th 2013 to 26th June 2014.

Location – UAE

Total Experience: 11months

Job Responsibilities:
 Creating & Managing employees Email Id In Active Directory & Exchange server 2010
 Configuring and troubleshooting with the Microsoft outlook & Outlook express.
 Installing Network Operating System (Windows XP, Windows 7) and connecting them in
Domain.
 Handling Computer Hardware and Technical problems of networks
 Providing Support on Focus 7. & Resolving Issue related to Focus 7 by the online support
Team
 Installation & Configuration of new Computers, Printers, Laptop, Webcam etc.
 Administration Of Spear Mails 6.0 Used for Email.
 Monitoring the Company Incoming & outgoing emails.
 Taking Daily backup for Focus 7 ERP Application.
 Installed & configure Windows SQL Server 2008 R2
 Managing & maintaining the Webhost Server for all users Mailbox.
 Troubleshooting Laptop / workstation problems
 Managing Computers, network & all users’ intranet connection.
 Implementing and Configuring LAN
 Managing the biometric Fingerprint Time & Attendance System.
 Managing Canon IR4570 MFP Printer. 

Organization– LALS GROUP

Designation – Desktop Support Engineer

Duration - June 2011 to 13th Jan 2013

Total Experience: 1Year and 7 months

Job Responsibilities:
 Configuring Cisco Phone for New extension.
 Configuring Blackberry Enterprise Activation for New Employee.(Blackberry
Administration)
 Providing technical support, which includes the maintenance of Hardware & Network to
Customer.
 Installation of Citrix Client.
 Providing Support on Navision through Citrix with the Guidance of the application team.
 Installation & Configuration of new Computers, Printers Laptop.
 Installation & Configuration of new Computers by using Microsoft system center
configuration manager (SCCM)
 Providing Remote Support to the user in different location G.C.C
 Troubleshooting Laptop / workstation problems
 Managing Computers, network & all users’ intranet connection.
 Implementing and Configuring LAN
 Creating & Managing employees Email Id In Active Directory & Exchange server
 Configuring and troubleshooting with the Microsoft outlook & Outlook express.
 Installing Network Operating System (Windows XP, Windows 7) and connecting them in
Domain.
 Handling Computer Hardware and Technical problems of networks
 Preparing POS Machine database & configuring it by Ghosting
 Ghosted System with Symantec Application
 Protecting the systems and data from Viruses by installing Antivirus Software
 Basic knowledge of AV solutions
 Installation of Database Systems and software’s like, MS-office and Antivirus
 Maintaining systems (Defragmenting & Scanning) and Troubleshooting.
 Deploying various system as well as Application Software tools and Packages.
 Installation and troubleshooting of local and network printers

Organization – IT Source Technologies Limited.

Designation – Customer Support Engineer

Total Experience: 1Year and 2months

Job Responsibilities:
 Providing technical support, which includes the maintenance of Hardware & Network to
Customer.
 Installation of new Computers, Printers.
 Troubleshooting workstation Laptop problems
 Managing Computers, network & all users’ intranet connection.
 Implementing and Configuring LAN
 Configuring and troubleshooting with the Microsoft outlook & Outlook express.
 Installing Network Operating System (Windows 2003 & XP, Windows 7) and connecting
them in Domain.
 Handling Computer Hardware and Technical problems of networks
 Protecting the systems and data from Viruses by installing Antivirus Software
 Installation of Database Systems and software’s like, MS-office and Antivirus
 Maintaining systems (Defragmenting & Scanning) and Troubleshooting.
 Deploying various system as well as Application Software tools and Packages.
 Installation and troubleshooting of local and network printers
EDUCATIONAL & TECHNICAL QUALIFICATIONS:
 Passed TYB.com in 2009 from EIILM(Eastern Institute for Learning in Management)
Sikkim University

 Passed HSC from Mumbai University in 2005

 Passed SSC from St. Anthony’s High School, Mumbai in 2001 with Second Class

 Successfully Completed Training from St. Angelo’s computers institute for

 Successfully Completed training from CMS Computes institute for MCSA

 MCP Certified

 MCSA Certified

 ITIL V4 Foundation Certified

 Microsoft Azure Fundamentals AZ-900 Certified

 Successfully Completed training from IP Solutions Computers institute for CCNA.

PERSONAL DETAILS:

Languages known : English, Hindi & Marathi.

Current City : Dubai (U.A.E)

Passport Number : J5465817

Visa Expires : 20th November 2022 (Contract will Expire on 20th Nov-2022)

Nationality : Indian

I hereby declare that the above information is true to the best of my knowledge.