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    Actividad A4. Study Case

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    David Padilla Acosta
    Tata, an Indian industrial and consulting organization, won a bid to revamp New Mexico's state unemployment compensation computer system by taking advantage of its low-cost, highly skilled software professionals. Outsourcing IT projects carries numerous risks related to factors like establishing goals, negotiating milestones, communication, and addressing cultural issues that arise when working with foreign partners from a distance. While some states have sought to benefit from low-cost international outsourcing, they have not always specialized in the activities being outsourced, as was the case for Tata's work for New Mexico's government system.

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    Actividad A4. Study Case

    Uploaded by

    David Padilla Acosta
    172 views2 pages
    Tata, an Indian industrial and consulting organization, won a bid to revamp New Mexico's state unemployment compensation computer system by taking advantage of its low-cost, highly skilled software professionals. Outsourcing IT projects carries numerous risks related to factors like establishing goals, negotiating milestones, communication, and addressing cultural issues that arise when working with foreign partners from a distance. While some states have sought to benefit from low-cost international outsourcing, they have not always specialized in the activities being outsourced, as was the case for Tata's work for New Mexico's government system.

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    Tata, an Indian industrial and consulting organization, won a bid to revamp New Mexico's state unemployment compensation computer system by taking advantage of its low-cost, highly skilled software professionals. Outsourcing IT projects carries numerous risks related to factors like establishing goals, negotiating milestones, communication, and addressing cultural issues that arise when working with foreign partners from a distance. While some states have sought to benefit from low-cost international outsourcing, they have not always specialized in the activities being outsourced, as was the case for Tata's work for New Mexico's government system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    172 views2 pages

    Actividad A4. Study Case

    Uploaded by

    David Padilla Acosta
    Tata, an Indian industrial and consulting organization, won a bid to revamp New Mexico's state unemployment compensation computer system by taking advantage of its low-cost, highly skilled software professionals. Outsourcing IT projects carries numerous risks related to factors like establishing goals, negotiating milestones, communication, and addressing cultural issues that arise when working with foreign partners from a distance. While some states have sought to benefit from low-cost international outsourcing, they have not always specialized in the activities being outsourced, as was the case for Tata's work for New Mexico's government system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Principles of operations

    management

    Name student:
    David Padilla Acosta.
    125633

    Profesor:
    Miguel Angel Maldonado Miranda

    Actividad A4. Study case

    1
    Additional Case Study: Outsourcing to Tata to accompany CHAPTER 2:
    Operations Strategy in a Global Environment.
    Tata is major Indian industrial and consultancy organization that has used its low cost
    highly skilled, software professionals to establish a position in global markets. In this case
    study Tata won the bid to revamp New Mexico state unemployment compensation
    computer system.
    The government of New Mexico, like most other state government, does not have the
    expertise on staff to complete a major multiyear IT project internally. The factor rating
    method in this chapter may have helped find the ideal provider and that may be a
    worthwhile exercise for your students. Perhaps New Mexico should have considered
    factors that related to:

    • Establishing specific goals and specifications


    • Negotiating goals and performance milestones
    • Two-way communication on project status and performance.
    A class discussion on how well New Mexico performed on the above factors should prove
    interesting. Use factor rating to evaluate both country and outsource providers.
    Analytical thinking: There are undoubtedly cultural issues that arise the first time an
    organization deals with any foreign partner (you can probably pick good recent examples
    from the daily news). Yet each of the issues above needs to be rigorously ad dressed for
    any project. IT project. Perhaps more than other outsourced projects have very high failure
    rate for sundry management reasons, which in this case are complicated by distance and
    culture. Large long-term projects such as this have an increased chance of budget over
    runs, delay, and changing specifications. Diverse and multicultural work environment.
    There are numerous risks associated with outsourcing IT projects. One estimate found that
    79% of U.S. firms outsource some phase of their IT and IT projects. Turnover, both
    internal and at the outsource provider, combined with less communication and control,
    changing technology, and altered specifications, all contribute to increased risk.
    For IBM, the same problem should not happen, it could be a case of success, because the
    activity of the business is not the same "outsourcing of government activities", as indicated
    by Tata company other state governments have sought to take advantage of low- cost
    opportunities that international outsourcing can offer however they were not specialists in
    the case.
    Computerworld US serves IT and business management with coverage of information
    technology, emerging technologies and analysis of technology trends. Computerworld also
    publishes several notable special reports each year, including the 100 Best Places to Work
    in IT,IT Salary Survey, the DATA+ Editors' Choice Awards and the annual Forecast research
    report. Computerworld in the past has published stories that highlight the effects of
    immigration to the U.S. on software engineers.

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