ITIL v3 Poster 1
ITIL v3 Poster 1
ITIL v3 Poster 1
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Managing communi- Review and close Management Management Major, Minor & Emergency
cations and commitment documentation
deployment Service quality policy, risk
Managing organization Review and close service Manage validation and
and stakeholder change Define Knowledge policy, test strategy, test
transition test
Stakeholder management Management strategy models, test plans and test
Plan and design tests
Big bang vs. phased Transfer knowledge reports
Verify test plan and test
Manage data and Build plans and
Projects Push vs. pull Change designs
Automation vs. manual information documentation
Prepare test environment
Service V model Management Use the Service Evaluation plans & reports
Perform tests
Data-Information- Knowledge Management Deployment plans and
Evaluate exit criteria and
Knowledge-Wisdom Create and record
System (SKMS)
report
reports Change records:
Transition closure report Normal, Standard & Emergency
Request for Change Clean up test
Knowledge Mangement
(RFC) Evaluation environments and close
strategy
Review RFC
Assess and evaluate
Management
change
Authorize change Plan evaluation
Plan updates Evaluate predicted
Coordinate change performance
implementation Evaluate actual
Review and close change performance
Ver. 1.8