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    Servicio Al Cliente

    Uploaded by

    Esneider Calderon
    The document discusses customer service and contains questions about defining customer service, developing a scheme of customer types, explaining new trends in customer service, and why enterprises should have customer support protocols.

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    Servicio Al Cliente

    Uploaded by

    Esneider Calderon
    10 views3 pages
    The document discusses customer service and contains questions about defining customer service, developing a scheme of customer types, explaining new trends in customer service, and why enterprises should have customer support protocols.

    Original Title

    Servicio al cliente (1)

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    The document discusses customer service and contains questions about defining customer service, developing a scheme of customer types, explaining new trends in customer service, and why enterprises should have customer support protocols.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    10 views3 pages

    Servicio Al Cliente

    Uploaded by

    Esneider Calderon
    The document discusses customer service and contains questions about defining customer service, developing a scheme of customer types, explaining new trends in customer service, and why enterprises should have customer support protocols.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Servicio al cliente

    A continuación, encontrará una serie de preguntas en inglés las cuales debe contestar de
    manera argumentada (en inglés). Con la finalidad de dar apoyo en la
    apropiación de los temas analizados en la unidad 1.

    Questions.
    1. Define what is a customer service from your viewpoint.

    Customer service is all the actions implemented for consumers before, during and after the
    purchase. Also known as customer service, it is carried out to achieve the satisfaction of a
    product or service, it is also to answer the customer's questions, advance to what they need
    and meet their needs effectively. There are other aspects such as friendliness, quality and
    warmth that will also intervene in the service provided.
    2. Develop a scheme about customers types.
    https://www.canva.com/design/DAEXTTtfYlE/WR-15bsGpm61SQo3xM6Jaw/edit?
    layoutQuery=esquemas+y+diagrama

    3. Actually there are new trends for customer service, ¿why this happen?

    If there are new trends, we have been able to observe extraordinary alterations in the
    way companies communicate with customers; a change that will certainly continue
    into the 2020s. The 2010s were a time full of brilliant ideas, but also expected
    accomplishments. They have exploring the trends that have begun to materialize to
    explain how to impact your business as this evolves a bit with time and technology.
    4. Explain why enterprises should have customer support protocols.

    They should have protocols since it is one of the ways that a taxpayer is expected to carry
    out care and service operations. The idea is that the manual serves as a detailed guide to
    learn and reinforce procedures to serve the client and that they can be used to train new
    individuals. 70% of consumers reported that they already supported a company that offers
    good customer service, so remember that providing your employees with the appropriate
    tools will facilitate the improvement of the quality of care and service and that will become
    in positive results for your business.

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