Anupama C K: Phone: +9686378116

Phone: +9686378116
Email :anupamack1@gmail.com
Anupama C K
Profile
 5 years and 7 months of experience in AR System Remedy, ITSM modules ,Requirements analysis,
System engineering activities and involved in manual testing of software applications.
 Experienced in analysis, design, development, customizations and implementation of software
applications in Telecommunication domain
 Proactive Attitude towards any assignment, strong power of expression & an active team player
 Good analytical and communicational skills
Skill Set
Languages: BMC Remedy (7.1, 7.6.4,8.1), Shell scripting,PL Sql, ServiceNow
Tools and Utilites Tortoise SVN,SQL Developer , AR Migrator, AR Import
Database: Oracle, MS SQL
O/S: Solaris 5.10,UNIX, LINUX, Windows
Education:
 Completed Btech in Computer Science in 2012 from Amrita Vishwa Vidyapeetham with a CGPA of 7.82
 Completed Higher Secondary (under Kerala Board) in 2008 from GVHSS Nadakkav, Kozhikode with 88%
 Completed SSLC (under Kerala Board) in 2006 from St Joseph’s AIGHSS , Kozhikode with 92%
Professional Experience
Aug 2015 – Till date, Remedy Developer Accenture
AGN system contains a set of tools to manage and monitor their core network. It is based on the ITSM suite 7.6.04
and uses the various modules Incident Management, Change Management. There are several integrations with
other tools like BPPM,BAO ,SNOW etc
.
Areas Worked
 Responded to requests for customization and improvement activities in Remedy suite through forms and
workflows.
 Resolved issues and defects in Remedy applications and systems by troubleshooting and proper
resolution.
 Prepared system documentation for functional and technical requirements of all products and
subsystems.
 Worked on Incident Management, Change Management, Problem Management and Asset Management
Modules
1
 Created and modified Remedy webservices for various integrations
 Worked on various integration issues between ITSM and BAO, ITSM and BPPM
FSS_OnLine is a request handling application responsible for all inquires/service request generated by
employees in Financial and Sourcing area.
HR:Support is a request handling application responsible for all inquires/service request generated by
TeliaCompany employees in Human Resources area
Both FSS Online and HR Support are custom Remedy applications.
Areas Worked
workflows.
 Worked closely with clients to solve production issues
 Provided technical assistance for development, testing and execution of system workflow activities.
 Prepared system documentation for functional and technical requirements of all products and
subsystems.
Jun 2012 – July 2015, Remedy Developer IBM India Pvt
The AOTS-M system is an efficient method for resolving problems and communicating network activities and
events between user groups. It is used for creating trouble tickets that communicate the problems to the users.
AOTS-MOBILITY works on Remedy-based database that provides an efficient method for resolving problems and
communicating network activities and events between AOTSMOBILITY user groups. It is used for creating trouble
tickets that communicate outages, customer problems, equipment problems, and scheduled maintenance .
Areas Worked
 Requirements gathering, analysis and feasibility study.
 Participation in E2E design and then preparing detailed design for AOTS-M component.
workflows
 Deployment and post deployment support.
 Worked closely with clients to solve production issues
 Provided technical assistance for development, testing and execution of system workflow activities.
 Provided support for Joint system testing (JST) and User acceptance testing (UAT) activities
 Worked closely with the other interfaces as part of Interface testing.
 Worked on various Unix shell scripts for space monitoring , etc.
2
 Worked on various PL SQL scripts ( Triggers, procedures and functions) for backend processing with other
Interfaces
 Created database links , materialized views and materialized view logs so that the application could
communicate with direct database interfaces
 Worked on integrating PL SQL scripts with remedy for better performance and additional functionality
Courses and Certifications

 ITIL 2011 Foundation V3 Certificate
Significant Achievements
 Achieved delivery of defect free requirement during testing phases and production.
 Received Eminence and excellence award for providing quality service to client from IBM
 Received Star of Business award from Accenture for displaying commendable prowess in ensuring process
and overall delivery excellence
Personal Profile
Name: Anupama C.K
Date of birth: 3-8-1990
Languages known: English, Hindi, Malayalam.
PAN Card: COYPK0837D
Passport Details: K4453749 [DOI-02/07/20012] [DOE-01/07/2022]
Address: ‘Anargha’ 3/395 , Karat Road, West Nadakkav , Calicut -673011

Anupama C K: Phone: +9686378116

Uploaded by

Copyright:

Available Formats

Anupama C K: Phone: +9686378116

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Anupama C K: Phone: +9686378116

Uploaded by

Copyright:

Available Formats

Phone: +9686378116

Aug 2015 – Till date, Remedy Developer Accenture

Both FSS Online and HR Support are custom Remedy applications.

Jun 2012 – July 2015, Remedy Developer IBM India Pvt

Courses and Certifications

You might also like