I IT Professional with 14 years of IT Management Experience (PMP, CSM, ITIL, AWS Certified)

 Application and Production Support Management

 PMP Certified & ITIL Service Framework and Agile Methodology Expert
 Stakeholder Management (Client + Technical Resources)
 Experience in Agile Project Management, AWS Cloud operations, DevOps, Application & Production support
activities, Team Management, Client Management and Service Delivery.
 Handling and coordinating cross located team of 30+ Technical Engineers in 24x7 Mission Critical Environment.
Involve in day-to-day management of technical delivery, resource hiring, managing technical staff.
 Managing Service Levels Agreements, defining and monitoring KPI's for Process performance management.
This role ensures that all services are delivered according to best practice ITIL based policies, procedures and
standards.
 Managing Client facing Project and interact with customer regular basis via daily & weekly status meetings.
 Communicate business impact clearly in non-technical terms to the key stakeholders.
 Excellent reasoning and analytic skills with exceptional talent for problem solving through logical thought
processes. Excellent Analytical and reporting skills.
 Working knowledge & Exposure in AWS Cloud platform and its features which includes EC2, S3, EBS, RDS,
DynamoDB, Auto scaling, CloudFront, CloudWatch, VPC, Management Console, Route 53.
PROFESSIONAL EXPERIENCE
 12.8 years of experience as IT professional.
 Value Momentum (Hyderabad) – May 2018 to till date
 GSPANN Technology (Gurugram) – Apr 2016 to May 2018 (2 Years 2 Months)
 IBM India Pvt Ltd (Gurugram) – May 2007 to Apr 2016 (8 Years 9 Months)
 More than 10 Years of experience on ITIL Service Management Process and Guidelines
 5+ years of experience as Delivery Manager.
Certifications

 PMP 6th Edition Certified (PMP)®

 Certified Scrum Master (CSM)®
 Amazon Web Service Sysops Administrator Certified.
 Information Technology Infrastructure Library (ITIL) Intermediate Service Operation Certified.
 Information Technology Infrastructure Library (ITIL) V3 Foundation Certified.
 Introduction to Oracle 9i SQL (1z0-007) Certified.
Education

 MBA (Project Management) from Sikkim Manipal University with A+ Grade

 B.E (E&C) from University of Rajasthan with 67% marks
Technical Skills

Functional Domain Finance, Banking, e- commerce & Retail, Insurance P&C

Operating Systems MS Windows 2000/XP/VISTA/7/10, AIX, Linux, Red hat Linux
Methodologies / Framework Agile (SCRUM, KANBAN), Waterfall, ITIL and ITSM Process

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 Project Management Tools JIRA, Service Now, Campfire, Atlassian Marketplace, RTC
Cloud Platform Amazon Web Services (AWS), Cloud Computing
Monitoring Tools Splunk, Nagios, AKAMAI, NewRelic, IBM Tealeaf, Site scope,
Quantum, Foresee

Automation/ Build Docker, Kubernetes, Github, Ant, Jenkins, Ansible

/Release/Devops tools
Middleware Weblogic, Websphere, JBoss, Tomcat, Apache, SOA, XML
Programming Languages Java, UNIX, Shell Scripting, LINUX, AIX
Relational databases used IBM DB2 9.5, ORACLE, MySQL

Assignment History
Company: Value Momentum
Project: GEICO Production Support
Client: GEICO (USA)
ROLE: Project Manager, Delivery Manager
Project Start Date: 6th June 2018
Project End Date: till date

Project Description: The Government Employees Insurance Company (GECO) is an auto insurance company. It is a
wholly owned subsidiary of Berkshire Hathaway that as of 2007 provided coverage for more than 13 million motor
vehicles owned by more than 12 million policy holders. GICO Production Support team provide 24*7 support to
Claims, Middleware and ESB support.
Role Performed:
• Primary responsibility is to manage Application Support, IT Operations, Cloud and ESB support & provide overall
leadership.
• Lead coordination of functional teams in rapidly resolving service disruptions. Track incidents through the
Incident and Problem Management process to resolve root causes
• Experience in managing the delivery of 24 X 7 customer facing Public Cloud environments. Involve in day-to-day
management of Cloud delivery, resource hiring, managing stake holders.
• Controlling the management of the Shift Rota for the team. Administer and monitor day to day application
support activates and responsible for technical deliverables from offshore.
• Responsible for additional Valueadds in project to effective delivery
• Responsible for automation of various day to day administration by using Shell scripting.
• Contributed to the creation and maintenance of a cloud technology strategy and roadmap to influence IT
decision making.
• Implemented AWS Cloud cost effective solution for Non-Production environment such as Development, Testing
and UAT etc.
•Assist with report generation and enhancements, to include producing reports on a weekly/monthly basis,
analyzing data to produce actionable information, identifying new report requirements and develop prototypes for
management approval.

Company: GSPANN Technology (Whisk Software)

Project: Digital Support RRT (Rapid Response Team)
Client: Macy's and Bloomingdale (USA)
ROLE: Production Support Manager, Technical Manager
Project Start Date: 4th April 2016
Project End Date: 30th May 2018
Project Description: Digital Support RRT project is responsible for end to end Application and Infrastructure support
for Mobile and STARS applications.
Role Performed:
• Primary responsibility is to manage IT Operations, Cloud and DevOps & provide overall leadership.
• Experience in managing the delivery of 24 X 7 customer facing Public Cloud environments. Involve in day-to-day
management of Cloud delivery, resource hiring, managing stake holders.
• Controlling the management of the Shift Rota for the team. Administer and monitor day to day application
support activates and responsible for technical deliverables from offshore.
• Lead coordination of functional teams in rapidly resolving service disruptions. Track incidents through the
Incident and Problem Management process to resolve root causes
• Responsible for automation of various day to day administration by using Shell scripting.
• Good experience in Github, Jenkins for Continuous Integration and Deployment (CI/CD).
• Possesses expert technical understanding of the intersection of development and operations (DevOps),
monitoring and management tools, and deployment processes and tools
• Contributed to the creation and maintenance of a cloud technology strategy and roadmap to influence IT
decision making.
• Implemented AWS Cloud cost effective solution for Non-Production environment such as Development, Testing
and UAT etc.
•Assist with report generation and enhancements, to include producing reports on a weekly/monthly basis,
analyzing data to produce actionable information, identifying new report requirements and develop prototypes for
management approval

Company: IBM INDIA Pvt. LTD

Project: ePricer Application -Pricing Tool and Finance Domain application
ROLE: Technical Manager
Project Start Date: 5th Feb 2014
Project End Date: 1st April 2016
Project Description: Application is Price Releasing tool for IBM software and hardware products.
Role Performed:
 Responsible for taking care Infrastructure and technical issues for UAT, SIT and Development environment issues.
 Managing team of around 10 team members located onsite/ offshore and responsible for
People management activities like Quarterly, Mid-Year and yearly Appraisals, Leave approvals & day to Day conflicts.
 Responsible for creating Change Request and Emergency Change request for code change. Also, responsible to
drive CR during weekends.
 Responsible for Incident, Problem and Service Level Management deployment
 Responsible for Backlog ticket management. Responsible for severity Incidents for all applications including sev1
and ensuring that Incident should meet SLA.
 Build servers using AWS launching EC2, RDS, S3, IAM, VPC, creating security groups, auto-scaling, load balancers
(ELBs) in the defined virtual private connection.
 Created Snapshots and Amazon machine images (AMIs) of the instances for backup and creating clone instances.
 Responsible for User id management for all test server passwords.

Company: IBM INDIA Pvt. LTD

Project: DBS Bank
ROLE: Cloud Migration Lead / Application Support Lead, ITIL Service Delivery Professional
Project Start Date: 5th Feb 2014
Project End Date: 4th June 2013
Project Description: This Project is migration for existing web application to AWS cloud platform
Role Performed:
 Migrated existing web application on AWS Cloud platform
 Created new accounts for Users, Groups and added users to different groups through IAM.
 Launched Amazon EC2 Cloud Instances using Amazon Web Services (Linux/Ubuntu) and launched instances
with respect to specific applications.
 Build servers using AWS launching EC2, RDS, S3, IAM, VPC, creating security groups, auto-scaling, load
balancers (ELBs) in the defined virtual private connection
 Responsible for taking care and managing Test (UAT, SIT and Development) and Production environment.
 Responsible for severity Incidents for all applications including sev1 and ensuring that Incident meet SLA.
 Responsible for operational support and coordination for different support team across the world

Company: IBM INDIA Pvt. LTD

Project: GE Money
ROLE: Application Support Lead, Senior Engineer
Project Start Date: 14th June 2010
Project End Date: 3rd June 2013
Project Description: This Project is for day to day IT application support activities.
Responsibilities:
• Coordinating the resources by working closely with Project Manager's for the release and Project Manager for
all the Operational Projects.
• Carried Deployments and builds on various environments using continuous integration tool
• Source code configuration tools Subversion and GIT used for different projects.
• Performed all necessary day-to-day GIT support for different projects.
• Developed and implemented the software release management for the release of web applications.
• Utilized WAR and JAR files for deployment of enterprise apps.
• Used Shell to automate the deployment process.
• Coordinated all the IT projects successfully by resolving release interdependencies.

Company: IBM INDIA Pvt. LTD

Project: WORLDWIDE PRICE RELEASE TOOL (WWPRT) - Pricing Tool and Finance Domain application
ROLE: Java Developer, Application Support Specialist
Project Start Date: 4th May 2007
Project End Date: 11th June 2010
Project Description: WWPRT 2.5 application is Price Releasing tool for IBM software and hardware products.
WWPRT 2.5 supports all 7 Geos across the globe. By the help of WWPRT Pricer able to price IBM software and
hardware Products. When they have any data and code related issue, WWPRT 2.5 team fix the issue and support
IBM Pricing Tool.
Role Performed:
 Worked as maintenance and enhancement developer for web Application
 Worked for data fixes and production support
 Worked on Unix commands and basic Shell scripting
 Handling Change Request and Release for Application
 Co-ordinate between level 2 and level 3 team.
 Interacting with Client and Businesses Analyst on day to day activities
 Worked closely with Operations team for Application Support.
 Solved regular data and code related problems.
• Worked on many adhoc tasks like data migration and many daily activity works.