ServiceNow Learning Paths
ServiceNow Learning Paths
ServiceNow Learning Paths
CSM
Additional Recommended
DevOps
ServiceNow • Communities Implementation (On Demand)
ServiceNow Platform • CSM with Service Management for BPCs (On Demand)
FSM
Fundamentals Implementation
• CSM with Service Management for Implementers (On Demand)
(3-days ILT) (3-days ILT)
GRC
HRSD
Implementer ITAM
Micro-Certification (MC)
CSM
DevOps
ServiceNow
ServiceNow Platform DevOps Additional Recommended Courses
FSM
Fundamentals Implementation Fundamentals and Performance
(3-days ILT) (3-days ILT) • Automated Test Framework (ATF)
Implementation Analytics
GRC (On Demand) Essentials
Fundamentals (On Demand)
Coming Q4 2019 (On Demand) • IntegrationHub Fundamentals (On Demand)
HRSD
Implementer ITAM
ITBM
Flow Designer Suggested Reading DevOps
ServiceNow ServiceNow ITOM Fundamentals • The Phoenix Project: A Novel about IT, Assessment Simulator
Implementation Platform (On Demand) DevOps, and Helping Your Business Win to achieve
Methodology (SIM) Subscription ITSM by Gene Kim Early Adopter
Fundamentals Model Recognition
• The DevOps Handbook: How to Create Coming Q4 2019
(On Demand) (On Demand) PaaS World-Class Agility, Reliability, and
Security in Technology by Gene Kim
SecOps
Micro-Certification (MC)
CSM
DevOps
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
(3-days ILT) (3-days ILT)
GRC
HRSD
Implementer ITAM
SecOps
Micro-Certification (MC)
CSM
DevOps
ServiceNow
ServiceNow Platform
FSM GRC Risk & Compliance Audit
Fundamentals Implementation Fundamentals (RC) Implementation Management CIS-RC
(3-days ILT) (3-days ILT) (2-days ILT) (2-days ILT) Implementation
GRC
CIS-RC Voucher (On Demand)
HRSD
Implementer Ongoing
ITAM Delta testing
ITBM
CSM
Additional Recommended
DevOps • HR Integrations (On Demand)
ServiceNow • Localization (On Demand)
ServiceNow Platform
FSM • Performance Analytics Fundamentals (2-days ILT)
Fundamentals Implementation
(3-days ILT) (3-days ILT) • Performance Analytics Advanced (2-days ILT)
GRC
• Service Portal Fundamentals (2-days ILT)
HRSD
Implementer ITAM
CSM
DevOps
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
Asset Model
(3-days ILT) (3-days ILT)
GRC Management
(On Demand)
HRSD
Implementer ITAM
Hardware Asset Hardware Asset
ITBM Management (HAM) Management (HAM)
Fundamentals Fundamentals
ServiceNow ServiceNow ITOM (3-days ILT) Simulator
Implementation Platform
Methodology (SIM) Subscription ITSM
Fundamentals Model
(On Demand) (On Demand) PaaS Software Asset Software Asset CIS-SAM Additional Recommended
Management (SAM) Management (SAM) • SAM: Integration with SCCM for
SecOps Fundamentals Implementation Reclamation and Distribution
(3-days ILT) Simulator (On Demand)
CIS-SAM Voucher
Ongoing
Micro-Certification (MC) Delta testing
CSM
HRSD
Implementer ITAM
PPM PPM Performance PPM
ITBM Fundamentals Implementation CIS-PPM
Implementation Analytics Essentials
(2-days ILT) (On Demand) (On Demand) Simulator
ServiceNow ServiceNow ITOM CIS-PPM Voucher
Implementation Platform
Methodology (SIM) Subscription ITSM Ongoing
Fundamentals Model Delta testing
(On Demand) (On Demand) PaaS
ITBM
Service Service Mapping Additional Recommended
CIS-SM
Mapping (SM) (SM) Implementation • ITOM Storage Discovery
ServiceNow ServiceNow ITOM Fundamentals (3-days ILT) (On Demand)
Implementation Platform (3-days ILT) CIS-SM Voucher
Methodology (SIM) Subscription ITSM • CMDB Fundamentals
Ongoing Delta testing
Fundamentals Model (On Demand)
(On Demand) (On Demand) PaaS
10
• Cloud Insights (On Demand) – Q4
© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
* Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms
CIS: Certified Implementation Specialist
HRSD
Implementer ITAM
Micro-Certification (MC)
CSM
Additional Recommended
DevOps • Mobile Development Fundamentals (On Demand)
ServiceNow
• Performance Analytics Essentials (On Demand)
ServiceNow Platform
FSM
Fundamentals Implementation • Service Portal Fundamentals (2-day ILT)
(3-days ILT) (3-days ILT) • Service Portal Advanced (2-day ILT)
GRC
HRSD
Implementer ITAM
Micro-Certification (MC)
CSM
DevOps
ServiceNow
ServiceNow Platform
FSM
Fundamentals Implementation
(3-days ILT) (3-days ILT) Security Incident CIS-SIR
GRC Response (SIR)
Implementation
HRSD (2-days ILT)
CIS-SIR Voucher
Implementer ITAM
Ongoing
Delta testing
ITBM Security
Operations
Fundamentals Additional Recommended
ServiceNow ServiceNow ITOM
(2-days ILT) • Automated Test Framework (ATF)
Implementation Platform
Subscription Fundamentals (On Demand)
Methodology (SIM) ITSM
Fundamentals Model • Flow Designer Fundamentals
(On Demand) (On Demand) PaaS (On Demand)
Vulnerability CIS-VR • IntegrationHub Fundamentals
Response (VR) (On Demand)
SecOps Implementation
(2-days ILT) • Mobile Development Fundamentals
CIS-VR Voucher (On Demand)
• Service Portal Fundamentals
Micro-Certification (MC) Ongoing
(2-day ILT)
Delta testing
System
Administrator
ServiceNow
Foundations Videos
on Community
Developer OR
No-Code
ServiceNow Application
Fundamentals Development
(3-days ILT) (On Demand)
Integrations
Application
Specialist
ServiceNow Performance Performance Responsive Performance Performance Hands on Certified
Fundamentals Analytics Analytics Dashboards Analytics Analytics practice with the Application
(3-days ILT) Essentials Fundamentals (On Demand) Widgets Advanced application Specialist
(On Demand) (2-days ILT) (On Demand) (2-days ILT) including (CAS-PA)
CAS-PA Voucher Implementation
experience
Ongoing
Micro-Certification (MC) Delta testing
Application
Specialist
Additional Recommended
ServiceNow Scripting in Service Portal Service Portal Service Portal
Fundamentals ServiceNow Fundamentals Advanced Assessment • Enabling Syntax Editor Macros in the Widget Editor
(3-days ILT) Fundamentals (2-days ILT) (2-days ILT) Simulator (On Demand)
(3-days ILT) • Creating Simple Search Facets in a Service Portal
(On Demand)
• Creating Simple Search Sources in a Service Portal
(On Demand)
Micro-Certification (MC)