Md. Jahid Akhtar: Curriculam Vitae
Md. Jahid Akhtar: Curriculam Vitae
Md. Jahid Akhtar: Curriculam Vitae
OBJECTIVES
• A senior business development and marketing management position within a fast growing company
located within India or Overseas. Seeking a leading role contributing to improved and profitable
performance, business growth, enhancing return on investment, creating competitive environment
advantages under difficult market conditions and where required, developing and implementing sales
& Marketing, advertising, business development and business survival strategies. A position that
allow me to inject energy and enthusiasm to motivate and inspire staff and deliver outstanding
results.
CAREER ACHIEVEMENTS
• 5 (Five) years plus experience in B2B/B2C sales, channel sales, key account management, brand
promotions, new business development and human resource management in IT Industry.
• Extensive functional knowledge of software development activities, web development, ERP
implementation and Mobile Application Development.
• Excellent background into Social Media Marketing used for Online Marketing/ E-Marketing and also
deep knowledge of social groups.
• Leveraged expertise in new product/service launches, technology sales presentations, strategies
partnerships/alliances, product awareness and management strategies to build business across all
over INDIA.
• Proficient at managing and leading teams for running successful process operations and experience
of developing procedures, service standards for business excellence, skilled communicator with
exceptional presentation skills and a strategic planner with proficiency in effective customer service
and sales.
• Responsible for meeting budgetary sales targets through motivating and developing staff,
consistently achieving and surpassing key performance indicators.
• Supporting management and staff to help create their own successful and productive team and
become effective team leaders.
• Maximising every sales opportunity by promoting the highest standards of customer care and
recognising potential development and training opportunities.
• Reviewing and evaluating weekly key performance indicator achievement and producing an end of
week spreadsheet.
• Responsible for overall growth and revenue generations.
• Major strengths including strong problem solving skill, effective communication and time
management.
• Got Excellence work performance award many times.
• Developing new client acquisition strategies for sales team and subsequently trained workforce in a
new client acquisition program. Within five years, the number of active clients increased by 70%.
RESPONSIBILITIES
• Preparing written presentations, reports and pricing quotations for customers.
• Responsible for strategy and development of marketing programs for internet-based social media /
communities.
• Cold call prospects and conducted needs assessments to determine current and future technical need.
• Primary contacts for key accounts.
• Preparing sales proposal for future prospects.
• Attend sales calls and meetings to ensure employee development and achievement.
• Monitoring the performance of the sales staff & addressing any shortcomings.
• Coming up with solutions to tackle the activity of competitors.
• Ensuring that all staff treat the customers in a friendly and polite manner and do everything in their
power to exceed customer’s expectations.
• Ensuring sales staffs comply with company policies, procedures and practices.
• Product positioning in the marketplace through strategic pricing and bundling etc.
• Recruiting and selecting qualified candidates to fill open sales positions.
• Coaching counselling and developing sales representatives.
• Establishing trust and a good relationship with all key clients.
• Understanding a client’s needs and issues from a business point of view.
• Managed both new and existing accounts.
• Soliciting new business opportunities.
• Communicating skilfully with customers on new products & service offerings.
• Boosting the existing revenue streams by making practical recommendations.
• Handling clients inquiries and ensuring their demands to met.
• Overseeing placement of adverts in the local media and online.
• Willing to take ownership and responsibility of all the marketing activities in a company.
• Coming up the way to boost the account base.
• Collecting customer feedback in a courteous, efficient and timely manner.
• Generating new business both in face to face meetings and over the phone.
AREA OF EXPERTISE
• Responsible for all direct sales, managing daily operations and channel partner relationship.
• Performed marketing activities to improve sales including establishing and maintaining relationships
business partners.
• Interact with clients and business partners through e-mails and conference calls to generate business
and resolve operational aspects/issues. Add and evaluate clients to increase business prospects.
• Make cold call to develop new clients and getting various partnerships from large clients/consulting
companies.
• Managed multifunctional teams to accelerate required growth and business targets.
• Responsible for maintaining data bank, identifying in-demand technologies and proactively building
relations with potential clients.
• Developed catchy ads that helped to bring more customers.
• Established goals, trained and motivated staffs, supervised calls and provide ongoing incentive to
drive top-tier sales results.
• Lead and managed process, identity and implement strategies to improve teams efficiency and
promote a spirit of die-hard among team member.
• Utilized innovative up sell techniques that increased the revenue streams of the firm.
• Setting sales team objectives and priorities in alignment with company objectives and priorities.
• Establishing action plans to drive the performance of sales.
• Rebuilt damaged partnerships.
• Hired and trained a strong team and worked closely with departmental sales executives to identify
issues, solve problems, establish goals and align productivity with corporate standards.
• Always monitoring new developments and identifying new markets.
• Helped the firm to expand into new markets which led to a broad customer base.
• Negotiated and secured various amount contracts of huge amounts.
• Developing productive relationships with work Colleagues.
• Developing initiating and maintaining complex filling systems.
• Communicating skilfully with customers on new products & service offerings.
• Proficient in analysing financial statements and completing financial models.
• Strong solution-oriented selling skills.
• Managing highly complex and parallel projects that involve multiple stakeholders.
• Analysing sales figures and forecasting future sales volumes to maximise profits.
• Conduct training workshops to get best use of social networking sites/blogs/groups.
MANAGERIAL SKILLS
• Responsible for all client communications, conflicts resolution and compliance on client deliverable
and revenue.
• Ensures that clients issues are dealt with in an efficient manner, own the contract and renewals for
projects for an existing client and new clients.
• Responsible to account management, client servicing, resource management, sales plan and budget
management.
• Ensure that all processes and procedures are completed, quality standards are met and we achieve set
targets.
• Requirement gathering and proposing a best resolution and write proposals.
• Provides mentoring and training to BDE’ and new joined.
• Proactively identify service deliver issues and provide appropriate and timely solutions.
• Lead team effort in developing solutions to difficult or complex client situations to ensure goals and
objectives are met, including delivering results on time and within budget.
• Motivating and assisting sales/marketing executives to achieve these targets by regularly monitoring
and communicating progress, providing personal support and taking action where necessary ensuring
that sales/marketing executives receive the resources, support and training they require.
• Maintaining the service quality customer service standards library for the department.
• Established immediate rapport with clients to build new business and enhance existing customer
relations.
• Defining the importance of business relationships and their value for the customer.
• Managing and developing sales/ marketing executive monthly incentives program.
• Supervising, motivating and developing team reward and recognition programs.
• Participates in sales meetings and delivers presentations as an executive-level representative and
provide one-on-one coaching to optimize individual performance.
• Tested and trained other team members on new automated lead-tracking system.
• Providing Training and education on various topics such as product details, overcoming objections
and closing sales.
• Managed both new and existing accounts.
• Key management updated by submitting daily and weekly reports.
• Monitored our competitors and coming up with the ways to give us an edge.
• Handling and swiftly resolving customer’s complaints in a professional and effective manner.
• Creating and introducing in-office customer awareness and feedback forms with most useful results.
• Encouraging the highest possible standards of customer service from the team and maintaining the
smooth day-to-day operations of the office.
• Maintaining good staff relations through effective communication, leadership, discipline and
motivation.
• Ensured a high quality customer experience, customer satisfaction and quality standards.
• Source potential candidates through job portals, networking and employee referrals.
• Manage Full recruitment cycle independently including resource requirement gathering, sourcing,
initial screening, short listing, pre and post interview follow-ups, preparing offers, negotiation and
closures.
STRENGTHS
• Lead, train and motivate new team members, quality monitors, process trainers ensuring their career
development and positive contribution to the company.
• Set quality standards and closely monitor to quality department, responsible to train team members,
quality coaches, supervisor and verifier.
• Conducting training programs for team to enhance operational efficiencies of work force, focusing
on sales and customer care aspects.
• Lead, train executives about the product and services, scope of selling, quality instructions, tele-sales
techniques, voice & accent training.
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CO-CURRICULAR ACTIVITIES/ACHIEVEMENTS
PERSONAL TRAITS
PERSONAL INFORMATION
I, MD. JAHID AKHTAR, hereby declare that the above information furnished is true to the best of my
knowledge and belief.