Epson L405 Manual
Epson L405 Manual
Epson L405 Manual
NPD5745-00 EN
User's Guide
Copyright
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. The
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2017 Seiko Epson Corporation
The contents of this manual and the specifications of this product are subject to change without notice.
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User's Guide
Trademarks
Trademarks
❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
®
trademark of Seiko Epson Corporation.
❏ PRINT Image Matching™ and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.
Copyright © 2001 Seiko Epson Corporation. All rights reserved.
❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group.
❏ libtiff
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics
may not be used in any advertising or publicity relating to the software without the specific, prior written
permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏ Intel is a registered trademark of Intel Corporation.
®
❏ Microsoft , Windows , and Windows Vista are registered trademarks of Microsoft Corporation.
® ® ®
❏ Apple, Macintosh, macOS, OS X, Bonjour, Safari, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple
Inc., registered in the U.S. and other countries.
❏ Chrome, Chrome OS, and Android are trademarks of Google Inc.
❏ Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
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User's Guide
Contents
Contents
Trademarks
Loading Paper
Paper Handling Precautions. . . . . . . . . . . . . . . . . . 32
About This Manual Available Paper and Capacities. . . . . . . . . . . . . . . . 33
Introduction to the Manuals. . . . . . . . . . . . . . . . . . . 7 List of Paper Types. . . . . . . . . . . . . . . . . . . . . . . 33
Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 7 Loading Paper in the Rear Paper Feed. . . . . . . . . . . 34
Descriptions Used in this Manual. . . . . . . . . . . . . . . 8
Operating System References. . . . . . . . . . . . . . . . . . 8
Placing Originals on the Scanner
Glass
Important Instructions
Placing Multiple Photos for Scanning at the
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 9 Same Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Printer Advisories and Warnings. . . . . . . . . . . . . . . 9
Advisories and Warnings for Setting Up/
Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . 10
Printing
Advisories and Warnings for Using the Printing from a Computer. . . . . . . . . . . . . . . . . . . 39
Printer with a Wireless Connection. . . . . . . . . . . 11 Printing Basics - Windows. . . . . . . . . . . . . . . . . 39
Protecting Your Personal Information. . . . . . . . . . . 11 Printing Basics - Mac OS. . . . . . . . . . . . . . . . . . 40
Printing on 2-Sides (for Windows only). . . . . . . .42
Printing Several Pages on One Sheet. . . . . . . . . . 43
Printer Basics Printing to Fit the Paper Size. . . . . . . . . . . . . . . .44
Part Names and Functions. . . . . . . . . . . . . . . . . . . 12 Printing Multiple Files Together (for
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . 45
Buttons and Lights. . . . . . . . . . . . . . . . . . . . . . . 14 Printing One Image on Multiple Sheets to
Create a Poster (for Windows Only). . . . . . . . . . 46
Printing Using Advanced Features. . . . . . . . . . . 52
Network Settings Printing Photos Using Epson Easy Photo Print. . 54
Network Connection Types. . . . . . . . . . . . . . . . . . 17 Printing from Smart Devices. . . . . . . . . . . . . . . . . 55
Wi-Fi Connection. . . . . . . . . . . . . . . . . . . . . . . 17 Using Epson iPrint. . . . . . . . . . . . . . . . . . . . . . . 55
Wi-Fi Direct (Simple AP) Connection. . . . . . . . . 17 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting to a Computer. . . . . . . . . . . . . . . . . . . 18 Canceling Printing - Printer Button. . . . . . . . . . .57
Connecting to a Smart Device. . . . . . . . . . . . . . . . 19 Canceling Printing - Windows. . . . . . . . . . . . . . 57
Making Wi-Fi Settings from the Printer. . . . . . . . . .19 Canceling Printing - Mac OS. . . . . . . . . . . . . . . 57
Making Wi-Fi Settings by Push Button Setup. . . . 20
Making Wi-Fi Settings by PIN Code Setup Copying
(WPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Copying Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Making Wi-Fi Direct (Simple AP)
Connection Settings. . . . . . . . . . . . . . . . . . . . . . 22 Making Multiple Copies. . . . . . . . . . . . . . . . . . . . . 58
Checking the Network Connection Status. . . . . . . . 23
Checking the Network Status Using Network Scanning
Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Scanning from the Control Panel. . . . . . . . . . . . . . 59
Printing a Network Connection Report. . . . . . . . 23
Scanning from a Computer. . . . . . . . . . . . . . . . . . .59
Printing a Network Status Sheet. . . . . . . . . . . . . 29
Scanning Using Epson Scan 2. . . . . . . . . . . . . . . 59
Replacing or Adding New Access Points. . . . . . . . . 30
Scanning from Smart Devices. . . . . . . . . . . . . . . . . 65
Changing the Connection Method to a Computer. . 30
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User's Guide
Contents
5
User's Guide
Contents
6
User's Guide
You can obtain the latest versions of the above manuals with the following methods.
❏ Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.
❏ Digital manual
Start EPSON Software Updater on your computer. EPSON Software Updater checks for available updates of
Epson software applications and the digital manuals, and allows you to download the latest ones.
Related Information
& “EPSON Software Updater” on page 90
! Caution:
Instructions that must be followed carefully to avoid bodily injury.
c Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
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User's Guide
8
User's Guide
Important Instructions
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in fire or
electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specifically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
affect the operation of cardiac pacemakers.
❏ Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after
a thorough flushing, see a doctor immediately.
❏ If ink gets into your mouth, see a doctor right away.
❏ Do not tilt or shake an ink bottle after removing its seal; this can cause leakage.
❏ Keep ink bottles and the ink tank unit out of the reach of children. Do not allow children to drink from or
handle the ink bottles and ink bottle cap.
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User's Guide
Important Instructions
❏ Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet
until the P light stops flashing.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position.
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
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User's Guide
Important Instructions
memory by turning on the printer while holding down the button on the control panel.
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User's Guide
Printer Basics
Printer Basics
A Edge guide Feeds the paper straight into the printer. Slide to the
edges of the paper.
E Output tray Holds the ejected paper. Before printing, raise the
stopper to prevent the ejected paper from falling off
the tray.
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User's Guide
Printer Basics
D Ink reservoir tanks (Ink tanks) Supplies ink to the ink tubes.
13
User's Guide
Printer Basics
Control Panel
You can change the angle of the control panel.
To lower the control panel, squeeze the lever on the back of the panel as shown below.
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User's Guide
Printer Basics
❏ (Green light - left): Turns on while the printer is connected to a wireless (Wi-Fi)
network.
❏ (Orange light - right): Turns on while the printer is connected to a network in Wi-Fi
Direct (Simple AP) mode.
The lights flash alternately or simultaneously while initializing, making network settings, or a
problem with the printer's wireless (Wi-Fi) network connection occurs.
C When a network error occurs, pressing this button cancels the error. Hold this button down for
more than three seconds to perform Wi-Fi auto setup using the WPS push button.
D Prints a network connection report allowing you to determine the causes of any problems you
may have using the printer on a network. If you need more detailed network settings and
connection status, hold this button down for at least 10 seconds to print a network status sheet.
E Starts monochrome copying on A4 size plain paper. To increase the number of copies (by up to
20 copies), press this button within one second intervals.
F Starts color copying on A4 size plain paper. To increase the number of copies (by up to 20
copies), press this button within one second intervals.
Hold this button down for three seconds until the P button flashes to run print head cleaning.
+ Hold down the and buttons simultaneously to start PIN Code Setup (WPS).
+ Hold down the and buttons simultaneously to start Wi-Fi Direct (Simple AP) Setup.
+ Turn the printer on while holding down the button to restore the default network
settings. When the network settings are restored, the printer turns on and the network status
lights flash orange and green.
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User's Guide
Printer Basics
+ Turn the printer on while holding down the y button to print the nozzle check pattern.
Related Information
& “Checking the Error Indicators on the Printer” on page 94
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 21
& “Restoring the Network Settings from the Control Panel” on page 31
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User's Guide
Network Settings
Network Settings
Wi-Fi Connection
Connect the printer and the computer or smart device to the access point. This is the typical connection method
for home or office networks where computers are connected by Wi-Fi through the access point.
Related Information
& “Connecting to a Computer” on page 18
& “Connecting to a Smart Device” on page 19
& “Making Wi-Fi Settings from the Printer” on page 19
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User's Guide
Network Settings
Note:
Wi-Fi Direct (Simple AP) connection is a connection method designed to replace Ad Hoc mode.
The printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you
start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the
Wi-Fi is temporarily disconnected.
Related Information
& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 22
Connecting to a Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏ Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏ Setting up using the software disc (only for the models that come with a software disc and users with computers
with disc drives.)
Insert the software disc into the computer, and then follow the on-screen instructions.
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User's Guide
Network Settings
Related Information
& “Making Wi-Fi Settings by Push Button Setup” on page 20
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 21
& “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 22
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User's Guide
Network Settings
Note:
If you cannot find the button or you are setting up using the software, see the documentation provided with the access point.
1. Hold down the [WPS] button on the access point until the security light flashes.
If you do not know where the [WPS] button is, or there are no buttons on the access point, see the
documentation provided with your access point for details.
2. Press the button on the printer until the light and the light flash alternately (approximately 3
seconds).
The connection setting will start. When a connection is established, the light turns on.
Note:
The printer is in a connection error status when the light and the light flash simultaneously. After clearing
the printer error by pressing the button on the printer, reboot the access point, place it close to the printer and try
again. If it still does not work, print a network connection report and check the solution.
Related Information
& “Checking the Network Connection Status” on page 23
& “Printing a Network Connection Report” on page 23
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User's Guide
Network Settings
1. Load papers.
If you release the button within 10 seconds, a network connection report is printed. Note that PIN code
information is not printed on this report.
3. While holding down the button, press the button until the light and the light flash
alternately.
4. Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the
network status sheet into the access point within two minutes.
Note:
❏ See the documentation provided with your access point for details on entering a PIN code.
❏ The printer is in a connection error status when the light and the light flash simultaneously. After
clearing the printer error by pressing the button on the printer, reboot the access point, place it close to the
printer and try again. If it still does not work, print a network connection report and check the solution.
Related Information
& “Printing a Network Status Sheet” on page 29
& “Checking the Network Connection Status” on page 23
& “Printing a Network Connection Report” on page 23
& “When You Cannot Make Network Settings” on page 100
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User's Guide
Network Settings
c Important:
When you connect from a computer or smart device to the printer using the Wi-Fi Direct (Simple AP) connection,
the printer is connected to the same Wi-Fi network (SSID) as the computer or smart device and the communication
is established between them. Since the computer or smart device is automatically connected to the other connectable
Wi-Fi network if the printer is turned off, it is not connected to the previous Wi-Fi network again if the printer is
turned on. Connect to the printer's SSID for Wi-Fi Direct (Simple AP) connection from the computer or smart
device again. If you do not want to connect every time you turn the printer on or off, we recommend using Wi-Fi
network by connecting the printer to an access point.
1. While holding down the button, press the button until the light and the light flash
alternately.
Wait until the process ends.
2. Load papers.
If you release the button within 10 seconds, a network connection report is printed. Note that the SSID and
Password for Wi-Fi Direct (Simple AP) are not printed on this report.
4. On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown
on the network status sheet to connect.
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User's Guide
Network Settings
5. Enter the password printed on the network status sheet into the computer or smart device.
You can confirm the status of Wi-Fi Direct on the network status sheet.
Note:
When you connect from a smart device using Wi-Fi Direct connection (for Android)
When you are using an Android device and connect to the printer using Wi-Fi Direct, the light and light flash
simultaneously on the printer.
Press the button to allow the connection request.
Press the button if you want to reject the connection request.
See Tips on the following website for more details.
http://epson.sn > Support
Related Information
& “Printing a Network Status Sheet” on page 29
& “Checking the Network Connection Status” on page 23
& “When You Cannot Connect Using Wi-Fi Direct (Simple AP) Connection” on page 102
Related Information
& “Buttons and Lights” on page 14
1. Load papers.
Related Information
& “Messages and Solutions on the Network Connection Report” on page 24
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User's Guide
Network Settings
a. Error code
b. Messages on the Network Environment
Related Information
& “E-2, E-3, E-7” on page 25
& “E-5” on page 25
& “E-6” on page 26
& “E-8” on page 26
& “E-9” on page 27
& “E-10” on page 27
& “E-11” on page 28
& “E-12” on page 28
& “E-13” on page 29
& “Message on the Network Environment” on page 29
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User's Guide
Network Settings
Message:
No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless
network (SSID) is set up correctly. Contact your network administrator for assistance.
No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to
connect is set up correctly. Contact your network administrator for assistance.
Entered security key/password does not match the one set for your router/access point. Confirm security key/
password. Contact your network administrator for assistance.
Solutions:
❏ Make sure your access point is turned on.
❏ Confirm that your computer or device is connected correctly to the access point.
❏ Turn off the access point. Wait for about 10 seconds, and then turn it on.
❏ Place the printer closer to your access point and remove any obstacles between them.
❏ If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏ If you are using push button setup to establish a network connection, make sure your access point supports
WPS. You cannot use push button setup if your access point does not support WPS.
❏ Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). The printer cannot
display an SSID that contains non-ASCII characters.
❏ Makes sure you know your SSID and password before connecting to the access point. If you are using an access
point with its default settings, the SSID and password are located on a label on the access point. If you do not
know your SSID and password, contact the person who set up the access point, or see the documentation
provided with the access point.
❏ If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the software from the following website.
http://epson.sn > Setup
❏ Another smart device was added to the network using push button setup.
❏ The Wi-Fi network was set up using any method other than push button setup.
Related Information
& “Connecting to a Computer” on page 18
& “Making Wi-Fi Settings from the Printer” on page 19
E-5
Message:
Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact
your network administrator for assistance.
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User's Guide
Network Settings
Solutions:
Make sure the access point's security type is set to one of the following. If it is not, change the security type on the
access point, and then reset the printer's network settings.
❏ WEP-64 bit (40 bit)
❏ WEP-128 bit (104 bit)
❏ WPA PSK (TKIP/AES)*
❏ WPA2 PSK (TKIP/AES)*
❏ WPA (TKIP/AES)
❏ WPA2 (TKIP/AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Message:
MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as
MAC address filtering. See the documentation of the router/access point or contact your network administrator for
assistance.
Solutions:
❏ Check if MAC address filtering is disabled. If it is enabled, register the printer's MAC address so that it is not
filtered. See the documentation provided with the access point for details. You can check the printer's MAC
address from the Network Status part on the network connection report.
❏ If your access point is using shared authentication with WEP security, make sure the authentication key and
index are correct.
Related Information
& “Printing a Network Status Sheet” on page 29
E-8
Message:
Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or
access point). Contact your network administrator for assistance.
Solutions:
❏ Enable DHCP on the access point if the printer’s Obtain IP Address setting is set to Auto.
❏ If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Config.
Related Information
& “Printing a Network Status Sheet” on page 29
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User's Guide
Network Settings
E-9
Message:
Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is
available. Contact your network administrator for assistance.
Solutions:
Check the following.
❏ Devices are turned on.
❏ You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices after confirming the above, turn off the access point.
Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
Related Information
& “Connecting to a Computer” on page 18
E-10
Message:
Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available.
Contact your network administrator for assistance.
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer's
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer's IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn off the access point. Wait for about 10 seconds, and
then turn it on.
Related Information
& “Printing a Network Status Sheet” on page 29
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User's Guide
Network Settings
E-11
Message:
Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact
your network administrator for assistance.
Solutions:
Check the following.
❏ The default gateway address is correct if you set the printer's TCP/IP Setup setting to Manual.
❏ The device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
Related Information
& “Printing a Network Status Sheet” on page 29
E-12
Message:
Confirm the following -Entered security key/password is correct -Index of the security key/password is set to the
first number -IP address, subnet mask, or default gateway setup is correct Contact your network administrator for
assistance.
Solutions:
Check the following.
❏ Other devices on the network are turned on.
❏ The network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏ The network addresses for other devices (subnet mask and default gateway) are the same.
❏ The IP address does not conflict with other devices.
If still does not connect your printer and network devices after confirming the above, try the following.
❏ Turn off the access point. Wait for about 10 seconds, and then turn it on.
❏ Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on an access point that uses WEP security type. If several passwords are
registered, check if the first registered password is set on the printer.
Related Information
& “Printing a Network Status Sheet” on page 29
& “Connecting to a Computer” on page 18
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User's Guide
Network Settings
E-13
Message:
Confirm the following -Entered security key/password is correct -Index of the security key/password is set to the
first number -Connection and network setup of the PC or other device is correct Contact your network
administrator for assistance.
Solutions:
Check the following.
❏ Network devices such as an access point, hub, and router are turned on.
❏ The TCP/IP Setup for network devices has not been set up manually. (If the printer's TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer's network
may differ from the network for other devices.)
If it still does not work after checking the above, try the following.
❏ Turn off the access point. Wait for about 10 seconds, and then turn it on.
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are
registered, check if the first registered password is set on the printer.
Related Information
& “Printing a Network Status Sheet” on page 29
& “Connecting to a Computer” on page 18
Message Solution
*Multiple network names (SSID) that The same SSID may be set on several access points. Check the settings on the
match your entered network name (SSID) access points, and change the SSID.
have been detected. Confirm network
name (SSID).
The Wi-Fi environment needs to be After moving the printer closer to the access point and removing any
improved. Turn the wireless router off and obstacles between them, turn off the access point. Wait for about 10 seconds,
then turn it on. If the connection does not and then turn it on. If it still does not connect, see the documentation
improve, see the documentation for the supplied with the access point.
wireless router.
*No more devices can be connected. You can simultaneously connect up to four computers and smart devices in
Disconnect one of the connected devices if Wi-Fi Direct (Simple AP) connection. To add another computer or smart
you want to add another one. device, disconnect one of the connected devices first.
29
User's Guide
Network Settings
1. Load papers.
2. Hold down the button on the printer's control panel for at least 10 seconds.
The network status sheet is printed.
Note:
If you release the button within 10 seconds, a network connection report is printed.
Related Information
& “Changing the Connection Method to a Computer” on page 30
30
User's Guide
Network Settings
Select Change or re-set the connection method on the Select Software Installation screen, and then click Next.
2. While holding down the button, press the button until the light and the light flash
alternately.
Restoration is complete when the light and the light are off.
31
User's Guide
Loading Paper
Loading Paper
❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.
Using these types of paper causes paper jams and smears on the printout.
❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air,
press them down to flatten them before loading.
❏ Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the
printout.
❏ Do not use envelopes with adhesive surfaces on the flaps or window envelopes.
❏ Avoid using envelopes that are too thin, as they may curl during printing.
Related Information
& “Printer Specifications” on page 118
32
User's Guide
Loading Paper
Epson Premium Glossy Photo Paper*2 A4, 13×18 cm (5×7 in.), 16:9 20 -
wide size (102×181 mm), 10×15
cm (4×6 in.)
*1 For manual 2-sided printing, you can load up to 30 sheets for paper with one side already printed.
*2 Only printing from computer or smart device is available.
Note:
The availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
Related Information
& “Technical Support Web Site” on page 126
33
User's Guide
Loading Paper
Envelope Envelope
*1 For smart devices, these media types can be selected when printing using Epson iPrint.
*2 These paper types are compatible with Exif Print and PRINT Image Matching when printed by the printer driver. For more
information, see the documentation that came with the Exif Print or PRINT Image Matching compatible digital camera.
34
User's Guide
Loading Paper
3. Load paper vertically along the right side of the rear paper feed with the printable side facing up.
c Important:
Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load
above the line indicated by the triangle symbol on the edge guide.
❏ Envelopes
❏ Pre-punched paper
Note:
❏ Load a single sheet of paper without binding holes at the top or the bottom.
❏ Adjust the print position of your file to avoid printing over the holes.
35
User's Guide
Loading Paper
4. Slide the edge guide to the edge of the paper, and then close the feeder guard.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
& “Paper Handling Precautions” on page 32
& “Available Paper and Capacities” on page 33
36
User's Guide
Note:
A range of 1.5 mm from the edges of the scanner glass is not scanned.
37
User's Guide
38
User's Guide
Printing
Printing
39
User's Guide
Printing
❏ Color: Select Grayscale when you want to print in black or shades of gray.
Note:
When printing on envelopes, select Landscape as the Orientation setting.
8. Click Print.
Related Information
& “Available Paper and Capacities” on page 33
& “Loading Paper in the Rear Paper Feed” on page 34
& “Guide to Windows Printer Driver” on page 83
& “List of Paper Types” on page 33
3. Select Print from the File menu or another command to access the print dialog.
40
User's Guide
Printing
Note:
❏ If the above setting menus are not displayed, close the print window, select Page Setup from the File menu, and then
make settings.
❏ When printing on envelopes, select landscape orientation.
Note:
On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been
installed correctly.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
printer, and then add the printer again. See the following to add a printer.
http://epson.sn
41
User's Guide
Printing
7. Click Print.
Related Information
& “Available Paper and Capacities” on page 33
& “Loading Paper in the Rear Paper Feed” on page 34
& “Guide to Mac OS Printer Driver” on page 86
& “List of Paper Types” on page 33
Note:
❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏ 2-sided printing may not be available when the printer is accessed over a network or is used as a shared printer.
4. Select Manual (Long-edge binding) or Manual (Short-edge binding) from 2-Sided Printing on the Main
tab.
5. Click Settings, make the appropriate settings, and then click OK.
Note:
To print as a booklet, select Booklet.
6. Set the other items on the Main and More Options tabs as necessary, and then click OK.
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User's Guide
Printing
7. Click Print.
When the first side has finished printing, a pop-up window is displayed on the computer. Follow the on-screen
instructions.
Related Information
& “Available Paper and Capacities” on page 33
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Windows” on page 39
5. Click Page Order, make the appropriate settings, and then click OK to close the window.
6. Set the other items on the Main and More Options tabs as necessary, and then click OK.
7. Click Print.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Windows” on page 39
43
User's Guide
Printing
5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
7. Click Print.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Mac OS” on page 40
44
User's Guide
Printing
Note:
If you want to print a reduced image at the center of the page, select Center.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Windows” on page 39
4. Select the size of the paper you set in the application as the Paper Size setting.
7. Select the paper size you loaded in the printer as the Destination Paper Size setting.
9. Click Print.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Mac OS” on page 40
45
User's Guide
Printing
6. Click Print.
The Job Arranger Lite window is displayed and the print job is added to the Print Project.
7. With the Job Arranger Lite window opened, open the file that you want to combine with the current file, and
then repeat steps 3 to 6.
Note:
❏ If you close the Job Arranger Lite window, the unsaved Print Project is deleted. To print later, select Save from the
File menu.
❏ To open a Print Project saved in Job Arranger Lite, click Job Arranger Lite on the printer driver's Maintenance
tab. Next, select Open from the File menu to select the file. The extension of the saved files is "ecl".
8. Select the Layout and Edit menus in Job Arranger Lite to edit the Print Project as necessary. See the help of
Job Arranger Lite for details.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Windows” on page 39
46
User's Guide
Printing
4. Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab.
5. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
6. Set the other items on the Main and More Options tabs as necessary, and then click OK.
7. Click Print.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Printing Basics - Windows” on page 39
47
User's Guide
Printing
1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
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User's Guide
Printing
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
left of the cross marks).
49
User's Guide
Printing
6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right
side cross marks.
7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then
temporarily tape them together from the back.
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User's Guide
Printing
8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line
above the cross marks).
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User's Guide
Printing
10. Cut off the remaining margins along the outer guide.
Related Information
& “Windows Printer Driver” on page 82
& “Mac OS Printer Driver” on page 85
52
User's Guide
Printing
Windows
To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab,
and then click Add/Remove Presets in Printing Presets.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete
it.
Mac OS
Access the print dialog. To add your own preset, set items such as the Paper Size and Media Type, and then save
the current settings as the preset in the Presets setting.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
Windows
Set the Document Size on the More Options tab. Select Reduce/Enlarge Document, Zoom to, and then enter a
percentage.
Mac OS
Note:
Operations differ depending on the application. See the application's help for details.
Select Page Setup (or Print) from the File menu. Select the printer from Format For, select the paper size, and
then enter a percentage in Scale. Close the window, and then print following the basic printing instructions.
Windows
Select the method of color correction from Color Correction on the More Options tab.
If you select Automatic, the colors are automatically adjusted to match the paper type and print quality settings. If
you select Custom and click Advanced, you can make your own settings.
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User's Guide
Printing
Mac OS
Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to
Advanced Settings and make the appropriate settings.
Click Watermark Features on the More Options tab, and then select a watermark. Click Settings to change details
such as the density and position of the watermark.
Related Information
& “Available Paper and Capacities” on page 33
& “Loading Paper in the Rear Paper Feed” on page 34
& “Epson Easy Photo Print” on page 89
& “Installing Applications” on page 92
54
User's Guide
Printing
Related Information
& “Epson Connect Service” on page 80
55
User's Guide
Printing
C Displays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.
D Select what you want to print such as photos, documents, and web pages.
E Displays the screen to make print settings such as paper size and paper type.
G Starts printing.
Note:
To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the
document you want to print using the file sharing function in iTunes.
Canceling Printing
Note:
❏ In Windows, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this case,
cancel the print job by using the printer's control panel.
❏ When printing several pages from Mac OS, you cannot cancel all of the jobs by using the control panel. In this case, cancel
the print job from the computer.
❏ If you have sent a print job from Mac OS X v10.6.8 through the network, you may not be able to cancel printing from the
computer. In this case, cancel the print job by using the printer's control panel.
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User's Guide
Printing
4. Right-click on the job you want to cancel and then select Cancel.
Related Information
& “Windows Printer Driver” on page 82
57
User's Guide
Copying
Copying
Copying Basics
You can copy on A4-size paper at the same magnification. Margins with a width of 3 mm appear around the edges
of the paper regardless of whether or not the original has margins around the edges of the paper. When copying
originals smaller than A4-size, margins will be wider than 3 mm depending on the position where you place the
original.
❏ Press the y and the or buttons simultaneously to copy in draft mode, where you can use less ink and
print at a lower density.
❏ The color, size, and border of the copied image are slightly different from the original.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Placing Originals on the Scanner Glass” on page 37
1. Load the same number of sheets of A4-size paper as the number of copies you want to copy.
3. Press the or button the same number of times as the number of copies you want to make. For
example, if you want to make 10 copies in color, press the button 10 times.
Note:
Press the button within one second to change the number of copies. If the button is pressed after one second, the number
of copies is set and copying starts.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Placing Originals on the Scanner Glass” on page 37
58
User's Guide
Scanning
Scanning
c Important:
Make sure you have installed Epson Scan 2 and Epson Event Manager on your computer before using this feature.
Related Information
& “Placing Originals on the Scanner Glass” on page 37
& “Epson Event Manager” on page 89
Related Information
& “Epson Scan 2 (Scanner Driver)” on page 88
59
User's Guide
Scanning
Note:
The Document Source setting is fixed as Scanner Glass. You cannot change this setting.
❏ Unsharp Mask: You can enhance and sharpen the outlines of the image.
❏ Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed
papers such as a magazine.
❏ Text Enhancement: You can make blurred letters in the original clear and sharp.
❏ Auto Area Segmentation: You can make letters clear and images smooth when performing black and
white scanning for a document that contains images.
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User's Guide
Scanning
Note:
The items may not be available depending on other settings you made.
7. Click Scan.
Related Information
& “Placing Originals on the Scanner Glass” on page 37
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User's Guide
Scanning
❏ Image Type: Select the color for saving the scanned image.
❏ Resolution: Select the resolution.
Note:
The Document Source setting is fixed as Scanner Glass, and the Document Type setting is fixed as Reflective.
(Reflective means originals which are not transparent, for example ordinary papers or photos.) You cannot change these
settings.
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User's Guide
Scanning
5. Click Preview.
The preview window opens, and the previewed images are displayed as thumbnails.
Note:
To preview the entire scanned area, select Normal from the list at the top of the preview widow.
6. Confirm the preview, and make image adjustment settings on the Advanced Settings tab if necessary.
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User's Guide
Scanning
You can adjust the scanned image using detailed settings that are suitable for photos or pictures, such as the
following.
❏ Brightness: You can adjust the brightness for the scanned image.
❏ Contrast: You can adjust the contrast for the scanned image.
❏ Saturation: You can adjust the saturation (color vividness) for the scanned image.
❏ Unsharp Mask: You can enhance and sharpen the outlines of the scanned image.
❏ Color Restoration: You can correct images that have faded to return them to their original colors.
❏ Backlight Correction: You can lighten scanned images that are dark due to backlight.
❏ Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed
papers such as a magazine.
❏ Dust Removal: You can remove dust on the scanned image.
Note:
❏ The items may not be available depending on other settings you made.
❏ Depending on the original, the scanned image may not be adjusted correctly.
❏ When multiple thumbnails are created, you can adjust the image quality for each thumbnail. Depending on the
adjustment items, you can adjust the quality of scanned images all together by selecting multiple thumbnails.
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User's Guide
Scanning
❏ Folder: Select the save folder for the scanned image from the list.
You can select another folder or create a new folder by selecting Select from the list.
8. Click Scan.
Related Information
& “Placing Originals on the Scanner Glass” on page 37
& “Placing Multiple Photos for Scanning at the Same Time” on page 38
65
User's Guide
Scanning
C Displays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.
E Displays the screen where you can make scan settings such as resolution.
G Starts scanning.
H Displays the screen where you can save scanned data to a smart device or Cloud services.
I Displays the screen where you can send scanned data by email.
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User's Guide
Refilling Ink
Refilling Ink
c Important:
If any of the ink tanks are not filled up to the lower line, fill them to the upper line on the ink tank. Continued use of
the printer when the ink level is below the lower line on the tanks could damage the printer.
c Important:
Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink
not designed for this printer or any third party ink.
Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under
certain circumstances, may cause erratic printer behavior.
Note:
❏ Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
❏ For users in Europe, visit the following website for information on Epson's ink bottle yields.
http://www.epson.eu/pageyield
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User's Guide
Refilling Ink
Handling precautions
❏ Use ink bottles with the correct part code for this printer.
❏ This printer requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink.
If ink gets on your clothes or belongings, it may not come off.
❏ Store ink bottles at normal room temperature and keep them away from direct sunlight.
❏ Epson recommends using the ink bottle before the date printed on the package.
❏ Store the ink bottles in the same environment as the printer.
❏ When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to
impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking
when you transport the bottle.
❏ After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to
maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may
not be possible.
❏ If any of the ink tanks are not filled up to the lower line, refill the ink soon. Continued use of the printer when
the ink level is below the lower line on the tanks could damage the printer.
❏ Although the ink bottles may contain recycled materials, this does not affect printer function or performance.
❏ Specifications and appearance of the ink bottle are subject to change without prior notice for improvement.
❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
Ink consumption
❏ To maintain optimum print head performance, some ink is consumed from all ink tanks not only during
printing but also during maintenance operation such as print head cleaning.
❏ When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. This is because a mixture of color inks is used to create black.
❏ The ink in the ink bottles supplied with your printer is partly used during initial setup. In order to produce high
quality printouts, the print head in your printer will be fully charged with ink. This one-off process consumes a
quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles.
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User's Guide
Refilling Ink
1. Unhook the ink tank unit from the printer and lay it down.
c Important:
Do not pull the tubes.
2. Open the ink tank unit cover, and then remove the cap of the ink tank.
c Important:
❏ Be careful not to spill any ink.
❏ Make sure that the color of the ink tank matches the ink color that you want to refill.
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User's Guide
Refilling Ink
3. Snap off the top of the cap or remove the cap cover.
Note:
❏ Design of ink bottles varies depending on the production date and the location of purchase.
❏ Do not dispose of the top of the cap or the cap cover. If any ink remains in the ink bottle after refilling the tank, use
the top of the cap or cap cover to seal the ink bottle cap.
4. Remove the cap of the ink bottle, remove the seal from the bottle, and then install the cap.
c Important:
Close the ink bottle cap tightly; otherwise ink may leak.
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User's Guide
Refilling Ink
5. Refill the ink tank with the correct colored ink up to the upper line on the ink tank.
Note:
If any ink remains in the ink bottle after refilling the ink tank to the upper line, install the top of the cap or cap cover
securely and store the ink bottle upright for later use.
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User's Guide
Refilling Ink
Related Information
& “Ink Bottle Codes” on page 67
& “Ink Bottle Handling Precautions” on page 67
72
User's Guide
c Important:
Do not open the scanner unit or turn off the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
Note:
❏ Because print head cleaning uses some ink, clean the print head only if quality declines.
❏ When ink is low, you may not be able to clean the print head. Prepare a new ink bottle.
❏ If print quality has not improved after repeating nozzle check and head cleaning three times, wait for at least 12 hours
without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend to turn
off the printer. If print quality has still not improved, contact Epson support.
❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
❏ To keep the print head operating at its best, we recommend printing a few pages on a regular basis.
3. Turn the printer on while holding the y button down, and then release the buttons when the power light
flashes.
The nozzle check pattern is printed.
4. Examine the printed pattern. If there are broken lines or missing segments as shown in the "NG" pattern, the
print head nozzles may be clogged. Go to the next step. If you cannot see any broken lines or missing segments
as in the following "OK" pattern, the nozzles are not clogged. Print head cleaning is not necessary.
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User's Guide
5. Hold the y button down for three seconds until the power light starts flashing.
Print head cleaning starts.
6. When the power light stops flashing, print a nozzle check pattern again. Repeat cleaning and printing the
pattern until all lines are printed completely.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Windows Printer Driver” on page 82
2. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
3. Click Options & Supplies > Utility > Open Printer Utility.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
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User's Guide
c Important:
❏ This feature consumes a lot of ink. Before using this feature, make sure there is enough ink in the printer’s ink
tanks. If there is not enough ink, refill the ink tanks.
❏ This feature effects the service life of the ink pad. Ink pad reaches its capacity earlier by running this feature.
Contact Epson or an authorised Epson service provider to request replacement before the end of its service life. It
is not a user-serviceable part.
❏ After using the Power Ink Flushing utility, turn the printer off and wait for at least 12 hours. Using this feature
improves the print quality after 12 hours, however it cannot be used again within 12 hours of the last use. If you
still cannot solve the problem after trying all of the methods above, contact Epson support.
Related Information
& “Windows Printer Driver” on page 82
2. Click Options & Supplies > Utility > Open Printer Utility.
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User's Guide
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Windows Printer Driver” on page 82
2. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
3. Click Options & Supplies > Utility > Open Printer Utility.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
c Important:
Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint.
1. Make sure there is no dust or stains on the scanner glass and the document cover.
4. Repeat this procedure until the paper is not smeared with ink.
Note:
If you have a paper feed problem and if you have a cleaning sheet that came with Epson genuine paper, you may be able
to solve the paper feed problem by using the cleaning sheet instead of using A4-size plain paper. When using the cleaning
sheet, load the sheet in the printer following the instructions that came with the sheet. Repeat the procedure several
times using the cleaning sheet.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
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User's Guide
c Important:
Never use alcohol or thinner to clean the printer. These chemicals can damage the printer.
2. Use a soft, dry, clean cloth to clean the surface of the scanner glass.
Note:
❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner
and a soft cloth to remove it. Wipe off all remaining liquid.
❏ Do not press the glass surface too hard.
❏ Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan quality.
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User's Guide
3. Turn the printer on while holding the y button down, and then release the buttons when the power light
flashes.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
Related Information
& “Windows Printer Driver” on page 82
Checking the Total Number of Pages Fed Through the Printer - Mac
OS
1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
Saving Power
The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Please
consider the environment before making any change.
3. Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn off automatically, select the time period as the Power Off Timer setting, and click Send.
4. Click OK.
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User's Guide
Related Information
& “Windows Printer Driver” on page 82
2. Click Options & Supplies > Utility > Open Printer Utility.
4. Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn off automatically, select the time period as the Power Off Timer setting, and click
Apply.
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User's Guide
Email Print Epson iPrint remote print Scan to Cloud Remote Print Driver
✓ ✓ – ✓
Web Config
Web Config is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can confirm the printer status or change the network service and printer settings. To use the
Web Config, connect the printer and the computer or device to the same network.
Note:
The following browsers are supported.
OS Browser
iOS* Safari*
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User's Guide
Hold down the button for at least 10 seconds to print the network status sheet, and then check the
printer's IP address.
2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint.
Related Information
& “Using Epson iPrint” on page 55
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User's Guide
Accessing the printer driver from the printer icon on the task bar
The printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
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User's Guide
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Main Tab
You can make basic settings for printing, such as paper type or paper size.
You can also make settings for printing both sides of the paper or printing multiple pages on one sheet.
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User's Guide
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User's Guide
Maintenance Tab
You can run maintenance features such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor 3, you can check printer status and error information.
Related Information
& “Windows Printer Driver” on page 82
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User's Guide
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or d) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may differ. See the application's help for details.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Layout You can select a layout for printing several pages on one sheet or select to print a border.
Paper Handling You can reduce or enlarge the size of the print job to automatically fit the paper size you
loaded.
Cover Page You can select a cover for your documents. Select Cover Page Type to set the contents to be
printed on the cover.
Print Settings You can make the basic print settings such as paper type and print quality.
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User's Guide
Color Options When you select EPSON Color Controls from the Color Matching menu, you can select a
color correction method.
Note:
On OS X Mountain Lion or later, if Print Settings menu is not displayed, Epson printer driver has not been installed
correctly.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer,
and then add the printer again. Access the following website, and then enter the product name. Go to Support, and then see
Tips.
http://epson.sn
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User's Guide
Starting on Windows
❏ Windows 10
Click the start button, and then select EPSON > Epson Scan 2.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2> Epson Scan 2.
Starting on Mac OS
Note:
Epson Scan 2 does not support the Mac OS fast user switching feature. Turn off fast user switching.
Related Information
& “Installing Applications” on page 92
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User's Guide
Starting on Windows
❏ Windows 10
Click the start button, and then select Epson Software > Event Manager.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Software > Event Manager.
Starting on Mac OS
Select Go > Applications > Epson Software > Event Manager.
Related Information
& “Scanning from the Control Panel” on page 59
& “Installing Applications” on page 92
Starting on Windows
❏ Windows 10
Click the start button, and then select Epson Software > Epson Easy Photo Print.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Software > Epson Easy Photo
Print.
Starting on Mac OS
Select Go > Applications > Epson Software > Epson Easy Photo Print.
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User's Guide
Related Information
& “Installing Applications” on page 92
Starting
When you install E-Web Print, it is displayed in your browser. Click Print or Clip.
Related Information
& “Installing Applications” on page 92
Starting on Windows
❏ Windows 10
Click the start button, and then select Epson Software > EPSON Software Updater.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software
Updater.
Note:
You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Software Update.
Starting on Mac OS
Select Go > Applications > Epson Software > EPSON Software Updater.
Related Information
& “Installing Applications” on page 92
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User's Guide
Uninstalling Applications
Note:
Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
Note:
If the User Account Control window is displayed, click Continue.
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User's Guide
3. To uninstall the printer driver, select System Preferences from the menu > Printers & Scanners (or Print
& Scan, Print & Fax), and then remove the printer from the enabled printers list.
6. Select the application you want to uninstall, and then click Uninstall.
c Important:
The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer
driver again.
Note:
If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
& “EPSON Software Updater” on page 90
Installing Applications
Connect your computer to the network and install the latest version of applications from the website.
Note:
❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏ When reinstalling an application, you need to uninstall it first.
2. When installing the printer driver or Epson Scan 2, disconnect the printer and the computer temporarily.
Note:
Do not connect the printer and the computer until you are instructed to do so.
Related Information
& “Uninstalling Applications” on page 91
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User's Guide
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Software Updater, and update the applications or the firmware.
c Important:
Do not turn off the computer or the printer while updating.
Note:
If you cannot find the application you want to update in the list, you cannot update using the EPSON Software
Updater. Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Related Information
& “EPSON Software Updater” on page 90
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User's Guide
Solving Problems
Solving Problems
: Flashing slowly
: Flashing fast
Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.
The b light and B light flash alternately. The ink pads need to be replaced.
An ink pad is nearing or at the end of its Contact Epson or an authorised Epson service
service life. provider to replace the ink pad*. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
A printer error has occurred. Open the scanner unit and remove any paper or
protective material inside the printer. Turn the power
off and on again.
If the error continues to occur after turning the power
off and on again, contact Epson support.
Wi-Fi connection error has occurred. Press the button to clear the error and try again.
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User's Guide
Solving Problems
The printer has started in recovery mode Follow the steps below to try to update the firmware
because the firmware update failed. again.
1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
firmware over a network connection.)
2. Visit your local Epson website for further
instructions.
* In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty
does not cover the cost of this replacement.
Related Information
& “Contacting Epson Support” on page 127
& “Installing Applications” on page 92
& “Updating Applications and Firmware” on page 93
Related Information
& “Windows Printer Driver” on page 82
2. Click Options & Supplies > Utility > Open Printer Utility.
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Solving Problems
c Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Related Information
& “Checking the Error Indicators on the Printer” on page 94
! Caution:
❏ Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be
injured.
❏ Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating,
it could cause an injury. Be careful not to touch the protruding parts to avoid injury.
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Solving Problems
c Important:
Do not touch the white flat cable, translucent part, and ink tubes inside the printer. Doing so may cause a
malfunction.
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User's Guide
Solving Problems
Related Information
& “Environmental Specifications” on page 122
& “Paper Handling Precautions” on page 32
& “Available Paper and Capacities” on page 33
& “List of Paper Types” on page 33
Paper Jams
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Load one sheet of paper at a time if you have loaded several sheets of paper.
Related Information
& “Removing Jammed Paper” on page 96
& “Loading Paper in the Rear Paper Feed” on page 34
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
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Solving Problems
No Paper Feeds
❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load
above the line indicated by the triangle symbol on the edge guide.
❏ If you have the cleaning sheet that came with Epson genuine paper, use it to clean the roller inside the printer.
Related Information
& “Available Paper and Capacities” on page 33
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User's Guide
Solving Problems
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
Related Information
& “Installing Applications” on page 92
& “Connecting to a Computer” on page 18
& “Canceling Printing” on page 56
❏ Press the button to print the network connection report. Check it and then follow the printed solutions.
Related Information
& “Cannot Connect from Devices Even Though Network Settings are No Problem” on page 100
& “Printing a Network Connection Report” on page 23
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User's Guide
Solving Problems
❏ When you are using multiple access points at the same time, you may not be able to use the printer from the
computer or smart device depending on the settings of the access points. Connect the computer or smart device
to the same access point as the printer.
❏ You may not be able to connect to the access point when the access point has multiple SSIDs and devices are
connected to different SSIDs on the same access point. Connect the computer or smart device to the same SSID
as the printer.
❏ An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If
you connect the computer or smart device to a 5 GHz SSID, you cannot be able to connect to the printer
because the printer only supports communication over 2.4 GHz. Connect the computer or smart device to the
same SSID as the printer.
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Solving Problems
❏ Most access points have a privacy separator feature that blocks the communication from unauthorized devices.
If you cannot connect to the network even if the devices and access point are connected to the same SSID,
disable the privacy separator on the access point. See the manual provided with the access point for details.
Related Information
& “Checking the SSID Connected to the Printer” on page 103
& “Checking the SSID for the Computer” on page 104
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Solving Problems
Related Information
& “Printing a Network Status Sheet” on page 29
& “Web Config” on page 80
Related Information
& “Printing a Network Connection Report” on page 23
& “Printing a Network Status Sheet” on page 29
& “Web Config” on page 80
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Solving Problems
Click in the task tray on the desktop. Check the name of the connected SSID from the list displayed.
Mac OS
Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is
indicated with a check mark.
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❏ Print the network connection report. If the report shows that the network connection failed, check the network
connection report and then follow the printed solutions.
❏ Try accessing any website from your computer to make sure that your computer's network settings are correct.
If you cannot access any website, there is a problem on the computer. See the manual provided with your
computer for more details.
Related Information
& “Checking the SSID Connected to the Printer” on page 103
& “Checking the SSID for the Computer” on page 104
& “Printing a Network Connection Report” on page 23
& “Cannot Connect from Devices Even Though Network Settings are No Problem” on page 100
Printout Problems
Related Information
& “Checking and Cleaning the Print Head” on page 73
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User's Guide
Solving Problems
The print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged.
Clean the print head if any of the print head nozzles are clogged.
Related Information
& “Checking and Cleaning the Print Head” on page 73
❏ Select the appropriate paper type setting for the type of paper loaded in the printer.
❏ Align the print head.
❏ When printing on plain paper, print using a higher quality setting.
Related Information
& “List of Paper Types” on page 33
& “Aligning the Print Head” on page 75
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Solving Problems
Related Information
& “Aligning the Print Head” on page 75
Print Quality Does Not Improve Even After Aligning the Print Head
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical
lines may be misaligned. If print quality does not improve, disable the bidirectional (or high speed) setting.
Disabling this setting may slow down printing speed.
❏ Windows
Clear High Speed on the printer driver’s More Options tab.
❏ Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver). Select Off as the High Speed Printing
setting.
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Solving Problems
❏ Dry the printouts completely before filing or displaying them. When drying the printouts, avoid direct sun light,
do not use a dryer, and do not touch the printed side of paper.
❏ When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print
on the printable side of the genuine Epson paper.
❏ Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine
Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
❏ Use ink bottles with the correct part code for this printer.
❏ Epson recommends using the ink bottle before the date printed on the package.
Related Information
& “Refilling the Ink Tanks” on page 68
& “Checking and Cleaning the Print Head” on page 73
& “Replacing Ink inside the Ink Tubes” on page 74
& “Aligning the Print Head” on page 75
& “Paper Handling Precautions” on page 32
& “Available Paper and Capacities” on page 33
& “List of Paper Types” on page 33
❏ When vertical banding appears or the paper is smeared, clean the paper path.
❏ Place the paper on a flat surface to check if it is curled. If it is, flatten it.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Cleaning the Paper Path” on page 76
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Solving Problems
Related Information
& “Cleaning the Paper Path” on page 76
Related Information
& “Adjusting the Print Color” on page 53
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User's Guide
Solving Problems
Related Information
& “Loading Paper in the Rear Paper Feed” on page 34
& “Placing Originals on the Scanner Glass” on page 37
& “Cleaning the Scanner Glass” on page 77
& “Printable Area” on page 118
Related Information
& “Canceling Printing” on page 56
Related Information
& “Cleaning the Paper Path” on page 76
& “Cleaning the Scanner Glass” on page 77
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User's Guide
Solving Problems
Related Information
& “Uninstalling Applications” on page 91
& “Installing Applications” on page 92
❏ Windows
Disable the Quiet Mode setting on the printer driver's Main tab.
❏ Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode
setting.
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Solving Problems
❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN-
compliant application.
Related Information
& “Uninstalling Applications” on page 91
& “Installing Applications” on page 92
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User's Guide
Solving Problems
Related Information
& “Epson Scan 2 (Scanner Driver)” on page 88
& “Epson Event Manager” on page 89
Related Information
& “Cleaning the Scanner Glass” on page 77
Related Information
& “Scanning Using Epson Scan 2” on page 59
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Solving Problems
Related Information
& “Placing Originals on the Scanner Glass” on page 37
& “Scanning Using Epson Scan 2” on page 59
Text is Blurred
❏ In Document Mode in Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text
Enhancement.
❏ Select Document Mode as the Mode in Epson Scan 2. Scan using the settings for documents in Document
Mode.
❏ In Document Mode in Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White,
adjust Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area
becomes larger.
❏ If the resolution is low, try increasing the resolution and then scanning.
Related Information
& “Scanning Documents (Document Mode)” on page 59
Related Information
& “Scanning Using Epson Scan 2” on page 59
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User's Guide
Solving Problems
Related Information
& “Placing Originals on the Scanner Glass” on page 37
Related Information
& “Scanning Photos or Pictures (Photo Mode)” on page 62
❏ In Document Mode in Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White,
adjust Threshold on the Advanced Settings tab. When you increase the Threshold, black becomes stronger.
❏ In Document Mode in Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text
Enhancement.
Related Information
& “Scanning Documents (Document Mode)” on page 59
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Solving Problems
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
Related Information
& “Uninstalling Applications” on page 91
& “Installing Applications” on page 92
Related Information
& “Scanning Using Epson Scan 2” on page 59
Related Information
& “Scanning Using Epson Scan 2” on page 59
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User's Guide
Solving Problems
Other Problems
117
User's Guide
Appendix
Appendix
Technical Specifications
Printer Specifications
Print Head Nozzle Placement Black ink nozzles: 180
Color ink nozzles: 59 for each color
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Printable Area
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Appendix
Scanner Specifications
Scanner Type Flatbed
Grayscale
❏ 16 bits per pixel internal
❏ 8 bits per pixel external
Interface Specifications
For Computer Hi-Speed USB
Wi-Fi Infrastructure ✓ -
Ad hoc - -
119
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Appendix
Epson iPrint - -
Connection
Network Status - -
Disable Wi-Fi - -
ADF (AutoReversing) - -
120
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Appendix
Wi-Fi Specifications
Standards IEEE802.11b/g/n*1*2
*1 Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase.
*2 IEEE802.11n is only available for the HT20.
*3 Not supported for IEEE 802.11b.
*4 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Security Protocol
SSL/TLS HTTPS Server/Client
Dimensions
Dimensions Storage
❏ Width: 482 mm (19.0 in.)
❏ Depth: 300 mm (11.8 in.)
❏ Height: 145 mm (5.7 in.)
Printing
❏ Width: 482 mm (19.0 in.)
❏ Depth: 528 mm (20.8 in.)
❏ Height: 279 mm (11.0 in.)
Electrical Specifications
Model 100 to 240 V Model 220 to 240 V Model
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Appendix
Power Consumption (with USB Con- Standalone copying: Approx. 11 W Standalone copying: Approx. 11 W
nection) (ISO/IEC24712) (ISO/IEC24712)
Ready mode: Approx. 3.6 W Ready mode: Approx. 3.6 W
Sleep mode: Approx. 1.5 W Sleep mode: Approx. 1.5 W
Power off: Approx. 0.3 W Power off: Approx. 0.3 W
Note:
❏ Check the label on the printer for its voltage.
Environmental Specifications
Operation Use the printer within the range shown in the following graph.
System Requirements
❏ Windows 10 (32-bit, 64-bit)/Windows 8.1 (32-bit, 64-bit)/Windows 8 (32-bit, 64-bit)/Windows 7 (32-bit, 64-
bit)/Windows Vista (32-bit, 64-bit)/Windows XP SP3 or later (32-bit)/Windows XP Professional x64 Edition SP2
or later
❏ macOS Sierra/OS X El Capitan/OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS X v10.7.x/Mac
OS X v10.6.8
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Appendix
Note:
❏ Mac OS may not support some applications and features.
❏ The UNIX File System (UFS) for Mac OS is not supported.
Regulatory Information
Epson hereby declares that the following equipment Models are in compliance with the essential requirements and
other relevant provisions of AS/NZS4268:
C462S
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modification of the products.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Note:
Copying these items may also be prohibited by law.
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Appendix
c Important:
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to
impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking
when you transport the bottle.
❏ Do not put opened ink bottles in the box with printer.
2. Make sure the power light turns off, and then unplug the power cord.
c Important:
Unplug the power cord when the power light is off. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
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Appendix
6. Open the scanner unit with the document cover closed. Secure the print head to the case with tape.
125
User's Guide
Appendix
9. Unhook the ink tank unit from the printer and lay it down, and then make sure to install the cap onto the ink
tank securely.
11. Pack the printer in its box using the protective materials to prevent the ink tank from being unhooked.
When you use the printer again, make sure you remove the tape securing the print head. If print quality has
declined the next time you print, clean and align the print head.
Related Information
& “Part Names and Functions” on page 12
& “Checking and Cleaning the Print Head” on page 73
& “Aligning the Print Head” on page 75
126
User's Guide
Appendix
Note:
Depending on the product, network settings may be stored in the product’s memory. Due to breakdown or repair of a
product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings
even during a warranty period. We recommend that you make your own backup data or take notes.
Internet URL
http://www.epson.co.nz
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
The site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. The more information you prepare,
the faster we can help solve the problem. This information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
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Appendix
Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem troubleshooting
❏ Enquiries on repair service and warranty
Epson Hotline
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
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Appendix
Epson Hotline
Phone(Ho Chi Minh City): 84-8-823-9239
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏ Sales enquiries and product information
❏ Technical support
DKI JAKARTA ESS Jakarta MG. RUKO MANGGA DUA MALL NO. 48 JL. (+6221)62301104
DUA ARTERI MANGGA DUA - JAKARTA UTARA-
jkt-technical1@epson-
DKI
indonesia.co.id
NORTH ESC Medan Kompleks Graha Niaga, Jl. Bambu II No. A-4, (+6261)42066090/42066091
SUMATERA Medan- 20114
mdn-technical@epson-
indonesia.co.id
WEST JAWA ESC Bandung JL. CIHAMPELAS NO. 48A-BANDUNG JABAR (+6222)4207033
40116
bdg-technical@epson-
indonesia.co.id
129
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Appendix
EAST JAWA ESC Surabaya HITECH MALL LT.2 BLOK A NO. 24 JL. (+6231)5355035
KUSUMA BANGSA NO. 116 -118 -
sby-technical@epson-
SURABAYA JATIM
indonesia.co.id
WEST ESC Pontianak JL. NUSA INDAH I NO. 40A PONTIANAK (+62561)735507
KALIMANTAN KALBAR 78117
pontianak-technical@epson-
indonesia.co.id
DKI JAKARTA ESS JAKARTA KEIAI WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV. (+6221)5724335
3 JAKPUS DKI JAKARTA
ess.support@epson-
indonesia.co.id
EAST JAWA ESS SURABAYA JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI, (+6231)5014949
SURABAYA - JATIM
esssby.support@epson-
indonesia.co.id
BANTEN ESS SERPONG Ruko mall WTC MATAHARI no. 953 (+6221)53167051
SERPONG - Banten
esstag.support@epson-
indonesia.co.id
CENTRAL ESS SEMARANG Komplek Ruko Metro Plaza Blok C20 , Jl. MT (+6224)8313807
JAWA Haryono No 970 Semarang - Jawa tengah
esssmg.support@epson-
indonesia.co.id
EAST ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kel. (+62541)7272904
KALIMANTAN Sempaja Selatan Kec. Samarinda Utara
escsmd.support@epson-
Samarinda- Kalimantan Timur (samping
indonesia.co.id
kantor pos)
SOUTH ESC PALEMBANG Jl. H.M. Rasyid Nawawi no.249, kelurahan 9 (+62711)311330
SUMATERA ilir Palembang - Sumsel
escplg.support@epson-
indonesia.co.id
EAST JAVA ESC JEMBER Jl. Panglima Besar Sudirman No.1 D JEMBER (+62331) 486468,488373
- JAWA TIMUR (Depan Balai Penelitian dan
jmr-admin@epson-indonesia.co.id
Pengolahan Kakao)
jmr-technical@epson-
indonesia.co.id
For other cities not listed here, call the Hot Line: 08071137766.
130
User's Guide
Appendix
Head Office
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Helpline
❏ Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏ Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
131
User's Guide
Appendix
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
132