ShoreTel 230/230g IP Phone Quick Reference 5N0ARK-ODE-ODE 0ICKUP

5N0ARK 0ICKUP
PHONE OPERATION 5N0ARK -ODE 0ICKUP OFFICE ANYWHERE CODES
0ARK0ARK 4O6- 0ICKUP/+ /+
4O6- 0ICKUP
Place Calls Transfer a call * * + destination + # #
0ARK 4O6- 0ICKUP /+
Use the Speakerphone or a Headset or + ext. Conference a call * * + destination + * *
5N0ARK -ODE!NSWER
)NTCOM*OIN *OIN
)NTCOM 0ICKUP$IAL $IAL
!NSWER
Directory

Use the Directory Hold a call * *

5N0ARK +
)NTCOM *OIN to select
-ODE !NSWER + $IAL
0ICKUP
0ARK 4O6- 0ICKUP /+
Conference
Hang up # #
Make a Conference Call + ext. + #ONFRN
#ONFRNor #ONSLT4RANSF
#ONSLT 4RANSF #ANCEL
#ANCEL
/+
0ARK
Intercom
#ONFRN
4O6-
#ONSLT
0ICKUP
4RANSF #ANCEL Access other star codes * * + (star code from below)
Use the Intercom + ext. + )NTCOM *OIN !NSWER $IAL
5N0ARK
5N0ARK -ODE
-ODE 0ICKUP
0ICKUP
Redial
Redial and Check Missed Calls )NTCOM !NSWER+ $IAL
+*OIN to select
/+
QUICK REFERENCE OF COMMON STAR CODES
0ARK 4O6-
4O6- 0ICKUP
0ARK #ONFRN /+
0ICKUP #ONSLT 4RANSF #ANCEL
Dial Paging Extension number provided by administrator Park a call * 1 1
+ ext.
5N0ARK #ONFRN
-ODE #ONSLT
0ICKUP 4RANSF #ANCEL
Answer Calls lift handset
)NTCOM
)NTCOM
*OIN or !NSWER
*OIN !NSWER
or
$IAL or UnPark a call * 1 2 + ext.
$IAL

Send a Call to Voice Mail 0ARK 4O6-

4O 6- 0ICKUP /+ Pick Up a Remote Extension * 1 3 + ext.

Divert a Call
#ONFRN
Transfer #ONSLT
#ONFRN +#ONSLT
ext. + 4RANSF
4RANSF #ANCEL
#ANCEL Pick Up the Night Bell * 1 4

)NTCOM *OIN !NSWER $IAL

Options
Use the Intercom * 1 5 + ext.
Select a Ring Tone + password + # + to select
Barge In * 1 6 + ext.
Adjust Handset, Headset, #ONFRN #ONSLT 4RANSF #ANCEL
Silent Monitor * 1 7 + ext.
or Speakerphone Volume to select
Toggle the Hunt Group Status * 1 8 + HG ext.
5N0ARK -ODE 0ICKUP
5N0ARK -ODE 0ICKUP Whisper Page * 1 9 + ext.
Answer Call Waiting select appropriate call key Voice Mail
Change CHM and Forwarding + password + # + 7 2
0ARK 4O6- 0ARK /+ 4O6-
0ICKUP 0ICKUP /+
Interact with Calls Voice Mail
Change Extension Assignment + password + # + 7 3 1

Mute a Call Unassign Extension Assignment

Voice Mail
+ password + # + 7 3 2
5N0ARK )NTCOM
-ODE
Hold
*OIN
0ICKUP !NSWER
)NTCOM$IAL *OIN !NSWER $IAL
Voice Mail
Place a Call On or Off Hold Assign Extension to External Number + password + # + 7 3 3
5N0ARK -ODE 0ICKUP
0ARK 4O6-
Transfer 0ICKUP /+
Transfer a Call #ONFRN +#ONSLT
ext. + 4RANSF#ONFRNor #ONSLT
#ANCEL 4RANSF #ANCEL
0ARK 4O6- 0ICKUP /+
Join Calls )NTCOM *OIN
5N0ARK
!NSWER $IAL
-ODE 0ICKUP
TROUBLESHOOTING

Park Calls )NTCOM *OIN !NSWER +$IAL0ARK +4O6-

ext. 0ICKUP /+ View Phone Information + I-N-F-O + #
#ONFRN #ONSLT
5N0ARK 4RANSF
-ODE #ANCEL
0ICKUP Reboot Your Phone + R-E-S-E-T + #
Unpark Calls lift handset or + 5N0ARK +-ODE
ext. + 5N0ARK
0ICKUP -ODE 0ICKUP
#ONFRN #ONSLT 4RANSF )NTCOM
#ANCEL *OIN !NSWER $IAL
Change Call Handling Mode 5N0ARK 0ARK
-ODE +4O6-to select
0ICKUP 0ICKUP+ /+
0ARK 4O6- 0ARK
0ICKUP /+
4O6- 0ICKUP /+
Options
Log In and Out of Workgroups 0ARK 4O6-
+ password/+
0ICKUP
#ONFRN
+ # +
#ONSLT
to select
4RANSF #ANCEL
)NTCOM *OIN !NSWER $IAL Note: For additional details on the information contained in this Quick Reference card, please
)NTCOM *OIN !NSWER
)NTCOM *OIN !NSWER
Adjust the Display Contrast press and hold + to select $IAL $IAL
consult the IP 230/230g User Guide.
)NTCOM *OIN !NSWER $IAL
#ONFRN #ONSLT 4RANSF #ANCEL
#ONFRN #ONSLT 4RANSF
#ONFRN #ANCEL
#ONSLT 4RANSF #ANCEL
VOICE MAIL
#ONFRN #ONSLT
Voice Mail 4RANSF #ANCEL
Log Into the Main Menu + password + #

Log In from Another Extension # # + ext. + password + #

Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com
This product is covered by one or more of the following patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and
PN 800-1208-02 United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.
 ShoreTel 230/230g IP Phone Quick Reference
Handset with LCD Display
141 x 44 pixels, monochrome
Indicator LED
Flashing light alerts the
GUIDE TO STATUS ICONS
Finger Rest
user to incoming calls
Soft Keys and unheard voice ShoreTel IP 230/230g Idle Interface ShoreTel IP 230/230g Outbound Call
Speaker Scroll Button
Delivers Select options Context-sensitive, messages.
9OUR #ALL(ANDLING 9OUR #ALL2ECIPIENTS.AME
high-quality in interface. functions defined .AME -ODE %XTENSION
wideband on display. &RONT$ESK
&RONT$ESK  
Three Custom Keys - indicators "OB"ERRY "OB"ERRY  3TATUS
sound. )CON 
Configurable as call keys, monitored3TANDARD3TANDARD
extensions, speed dial keys, or     3PEED
programmed keys. $IAL
230: keys with green LED indicator. 
230g: keys with tri-color LED indicator  -ONITORED 
AM&RI*AN  %XTENSION AM&RI*AN
0ICKUP 5NPARK -ODE -ODE 0ARK (ANG5P

!GENT 3OFT -ISSED 5NHEARD6OICE

3TATE +EYS #ALLS -ESSAGES #ALL 3OFT Duration
 
!"#

$%&
6OICE-AIL 4RANSFER
Function Keys Overlay 2ECIPIENTS +EYS of Call
Vinyl overlay imprinted with
/PTIONS #ONFERENCE

'()

*+,

-./ %XTENSION
international symbols.
$IRECTORY )NTERCOM
  
0123 456 789:

2EDIAL (OLD

 


Dial Pad Microphone

Main Display Custom Keys - Monitored Extension
Headset Audio Control Keys Function Keys
jack Volume button controls Perform core Unheard Voice Messages Idle
handset, speaker, and ring telephony functions
volume. Mute, Speaker, and (Voice Mail, Transfer, Options, Conference, Missed Calls Inactive / Do Not Disturb
Headset keys illuminated Directory, Intercom, Redial, Hold)
when functions are active. Logged Into Workgroup Unheard Voice Messages

Logged Into Workgroup, In Wrap-Up Do Not Disturb / Unheard Messages

Note: You can connect a supported headset into the 230/230g IP Phone by plugging the headset into
the headset jack at the left corner of the phone chassis. Contact your system administrator for details.
Logged Out of Workgroup Incoming Call (Animated)

On a Call

GUIDE TO LEDS Custom Keys - Call Incoming Call and On a Call

ShoreTel 230/230g IP phones provide visual cues to display operational status
On Hook On a Conference Call
230 IP Phone Operational signals
Steady Green - in use by you Call On Hold / Parked
Off Hook
Blinking Green - (Fast) on hold or call parked
Blinking Green - (Slow) incoming call Inactive / Do Not Disturb

Incoming Call (Animated) Custom Keys - Speed Dial

230g IP Phone Operational signals
Steady Green - in use by you On a Call Speed Dial Extension
Blinking Green - (Slow blink: 1s on/1s off) incoming call
On a Conference Call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extension’s call handling mode set to Do Not Disturb Call On Hold / Parked
Steady Red - in use by other party (applies to BCA and Extension Monitor)
Remote Hold

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com