Started on Saturday, 19 October 2019, 10:19 AM

State Finished
Completed on Saturday, 19 October 2019, 10:25 AM
Time taken 5 mins 33 secs
Grade 10.00 out of 10.00 (100%)
Question 1
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Fillkart, an online shopping Web site, needs to share data for purchase orders, invoices, and
payments along with information about common suppliers and financial institutions. Which of the
following will support these needs of Fillkart?

Select one:
a. Customer relationship management.
b. Product life cycle management.
c. Interorganizational information system. 

d. Enterprise resource planning.

Feedback

ANS: C
RATIONALE: Interorganizational information systems support the flow of data among different
organizations to achieve shared goals. For example, some organizations need to share data for
purchase orders, invoices, and payments along with information about common suppliers and
financial institutions.

Question 2
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A _____ captures data from company transactions and other key events, and then updates the
firm’s records, which are maintained in electronic files or databases.

Select one:
a. transaction processing system (TPS) 
b. transaction migration system (TMS)
c. transaction secured system (TSS)

d. transaction broadcast system (TBS)

Feedback

ANS: A
RATIONALE: A transaction processing system (TPS) captures data from company transactions
and other key events, and then updates the firm’s records, which are maintained in electronic
files or databases. Each TPS supports a specific activity of the firm, and several may work
together to support an entire business process.

Question 3
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Data captured using the order entry transaction processing system is used to:

Select one:
a. replicate a set of orders.
b. process the refund for returned orders.
c. create new orders.

d. update a file of open orders. 

Feedback
ANS: D
RATIONALE: Data captured using the order entry transaction processing system is used to
update a file of open orders—orders received but not yet shipped.

Question 4
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An organization has to submit an audit to prove that it has accurate information on their assets.
This is done to be in accordance to the:

Select one:
a. Section 906 of the Sarbanes-Oxley Act.
b. Section 404 of the Sarbanes-Oxley Act. 
c. Section 802 of the Sarbanes-Oxley Act.

d. Section 301 of the Sarbanes-Oxley Act.

Feedback

ANS: B
RATIONALE: Section 404 of the Sarbanes-Oxley Act requires that all reports filed with the
Securities and Exchange Commission (SEC) include a statement signed by the CEO and CFO
attesting that the information contained in the reports is accurate. The company also must
submit to an audit to prove that it has controls in place to ensure accurate information.

Question 5
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Hackers carry out a denial-of-service attack on an organization’s Web site. This leads to the:

Select one:
a. violation of legally mandated procedures for controlling information technology assets.
b. violation of generally accepted accounting principles.
c. inability to continue operations due to a deliberate attack on the information technology
assets. 

d. theft of computers from a corporate training facility.

Feedback

ANS: C
RATIONALE: Hackers carry out a denial-of-service attack on an organization’s Web site. This
leads to the inability to continue the information technology (IT) operations due to a deliberate
attack on the IT assets.

Question 6
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Which of the following is true of a Webinar?

Select one:
a. It automatically delivers to subscribers the updated posts from their favorite blogs with limited
one-way communication.
b. It is a live Internet presentation that supports interactive communications between the
presenter and the audience. 
c. It provides a set of tools to report project status.

d. It determines the resource availability and schedule rooms for meetings over the internet.
Feedback

ANS: B
RATIONALE: Web conferencing uses information technology to conduct meetings or
presentations in which participants are connected via the Internet. Another type of Web
conference, a Webinar, is a live Internet presentation that supports interactive communications
between the presenter and the audience.

Question 7
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Which of the following scenarios best describes the compromise of confidential data regarding
organizational plans, products, or services?

Select one:
a. Fire destroys all the physical assets in an organization.
b. Employees use corporate email to disseminate sexually explicit material.
c. Senior executive loses laptop containing critical data. 

d. Employees waste time at work visiting Web sites unrelated to their work.
Feedback

ANS: C
RATIONALE: A senior executive has lost his laptop that contains critical data. This is an
example that describes compromise of confidential data regarding organizational plans,
products, or services.

Question 8
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Which of the following best describes the awareness stage of the Change Management
Continuum Model?

Select one:
a. A person becoming aware that a change is to take place
b. A person gaining basic knowledge of the change 
c. A person incorporating the change in routine operating procedures

d. A person committed to a change due to personal interest

Feedback
ANS: B
RATIONALE: In the awareness stage of the Change Management Continuum Model, a person
has a basic knowledge of the change. This stage comes under the inform phase.

Question 9
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Data assets must be secured from unwanted intrusion, loss, and alteration. This is to:

Select one:
a. ensure the smooth adoption of the systems information technology.
b. ensure the smooth transfer of information technology.
c. ensure the smooth mitigation of risks in information technology. 

d. ensure the smooth induction of information technology.

Feedback

ANS: C
RATIONALE: Information technology (IT) resources are used to capture, store, process, update,
and exchange information that controls valuable organizational assets. As a result, special
measures are needed to ensure that the information and its control mechanisms can stand up to
intense scrutiny. Data assets must be secure from unwanted intrusion, loss, and alteration, and
personal data must be secured to protect individual privacy rights. If information technology
assets including data, software, hardware, and networks are rendered inoperable due to a
disaster of any type, business continuity plans must be in place to ensure the ongoing operation
of critical business functions that depend on those assets. Failure to ensure that IT risks are
mitigated can lead to serious problems, such as business disruptions, data breaches exposing
employee and/or customer personal data, and legal penalties.

Question 10
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Organizations are concerned about the profits they receive for their investments in information
technology (IT) than the amount spent on the investment. This is to done to:

Select one:
a. ensure smooth introduction and adoption of IT.
b. identify appropriate IT opportunities. 
c. ensure that IT risks are mitigated.

d. adopt the section 404 of the Sarbanes-Oxley Act.

Feedback

ANS: B
RATIONALE: The most important consideration is what organizations are getting out of their
investments in information technology (IT), not how much they are investing in IT. This helps to
identify the appropriate IT opportunities.
 Started on Saturday, 26 October 2019, 7:49 AM
State Finished
Completed on Saturday, 26 October 2019, 8:00 AM
Time taken 11 mins 4 secs
Grade 10.00 out of 10.00 (100%)
Question 1
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Identify a frequently used theme by an organization in setting strategies.

Select one:
a. Decrease customer preferences
b. Decrease revenue
c. Attract and retain new customers 

d. Increase delivery time

Feedback

ANS: C
RATIONALE: Frequently used themes in setting strategies include increase revenue, attract and
retain new customers, increase customer loyalty, and reduce the time required to deliver new
products to market. In choosing from alternative strategies, managers should consider the long-
term impact of each strategy on revenue and profit, the degree of risk involved, the amount and
types of resources that will be required, and the potential competitive reaction.

Question 2
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_____ goals contains numeric or descriptive measures that define criteria such as quantity and
cost so that progress toward meeting the goal can be determined.
Select one:
a. Measurable 
b. Specific
c. Generalized

d. Vague
Feedback

ANS: A
RATIONALE: Measurable goals include numeric or descriptive measures that define criteria
such as quantity, quality, and cost so that progress toward meeting the goal can be determined.
The principal advantage of SMART goals is that they are easy to understand, are easily tracked,
and contribute real value to the organization.

Question 3
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_____ is a project type that upgrades an existing system to provide new capabilities that meet
new business needs.

Select one:
a. Enhancement 
b. Mandatory
c. Innovation

d. Breakthrough
Feedback

ANS: A

RATIONALE: Enhancement is a project type that upgrades an existing system to provide new
capabilities that meet new business needs. It makes it difficult to control cost and schedule.

Question 4
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_____ is a process that helps managers identify desired outcomes and formulate feasible plans
to achieve their objectives by using available resources and capabilities.

Select one:
a. Strategic planning 
b. Functional planning
c. Operational planning

d. Contingency planning
Feedback

ANS: A
RATIONALE: Strategic planning is a process that helps managers identify desired outcomes
and formulate feasible plans to achieve their objectives by using available resources and
capabilities. The strategic plan must take into account that the organization and everything
around it is changing.

Question 5
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Which of the following project types implements changes to an existing system to enable
operation in a different technology environment?

Select one:
a. Enhancement
b. Innovation
c. Maintenance 

d. Innovation
Feedback
ANS: C
RATIONALE: Maintenance is a project type that implements changes to an existing system to
enable operation in a different technology environment. For example, underlying changes in
hardware, operating systems, or database management systems.

Question 6
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_____ may be daunting and perhaps risky, but the challenge of it grabs people in the gut and
gets their juices flowing and creates tremendous forward momentum. Such goals are achieved
through a breakthrough in the organization’s products or services.

Select one:
a. BHAGs (Big Hairy Audacious Goals) 
b. SMART (Specific, Measurable, Achievable, Relevant, Time constrained) goals
c. Business efficiency goals

d. Short-term goals
Feedback

ANS: A
RATIONALE: Some organizations encourage their managers to set Big Hairy Audacious Goals
(BHAGs) that require a breakthrough in the organization’s products or services to achieve. Such
a goal “may be daunting and perhaps risky, but the challenge of it grabs people in the gut and
gets their juices flowing and creates tremendous forward momentum.”

Question 7
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Identify an example of intangible benefits.

Select one:
a. Increase in salary
b. Increase in allowance
c. Increase in the number of staff

d. Increase in customer satisfaction 

Feedback

ANS: D
RATIONALE: Intangible benefits cannot directly be measured and cannot easily be quantified in
monetary terms. Customer satisfaction is an example of intangible benefits.

Question 8
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What is the key function of organic strategic planning?

Select one:
a. To define an organization’s vision and values 
b. To identify and analyze key issues faced by an organization
c. To perform SWOT (strengths, weaknesses, opportunities, and threats) analysis of an
organization

d. To prepare a historical perspective that summarizes an organization’s development

Feedback

ANS: A
RATIONALE: There are a variety of strategic planning approaches, including issues based,
organic, and goals based. Organic strategic planning defines an organization’s vision and
values and then identifies projects and initiatives to achieve the vision while adhering to the
values.

Question 9
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Which of the following goals use action verbs and have a much greater chance of being
understood and accomplished?

Select one:
a. Vague goals
b. Specific goals 
c. Generalized goals

d. Measurable goals
Feedback

ANS: B
RATIONALE: Specific goals have a much greater chance of being understood and
accomplished than vague goals. Specific goals use action verbs and specify who, what, when,
where, and why.

Question 10
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Which project type explores the use of technology (or a new technology) in a new way?

Select one:
a. Breakthrough
b. Mandatory
c. Innovation 

d. Maintenance
Feedback
ANS: C
RATIONALE: Innovation is a project type explores the use of technology (or a new technology)
in a new way. Innovation risks can be managed by setting cost limits, establishing an end date,
and defining criteria for success.

Started on Saturday, 2 November 2019, 3:19 AM

State Finished
Completed on Saturday, 2 November 2019, 3:26 AM
Time taken 7 mins 9 secs
Grade 10.00 out of 10.00 (100%)
Question 1
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Which of the following identifies the project activities that must be completed, the expected start
and end dates, and what resources are assigned to each task?

Select one:
a. Project schedule 
b. Project milestone
c. Project deadline

d. Slack time
Feedback

ANS: A
RATIONALE: A project schedule identifies the project activities that must be completed, the
expected start and end dates, and what resources are assigned to each task. A project
schedule is needed to complete a project by a defined deadline, avoid rework, and ensure that
people know what to do and when to do it.

Question 2
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Question text

Identify the naming convention used to define each process in a functional decomposition chart.

Select one:
a. Subject-object
b. Verb-subject 
c. Noun-adjective

d. Adverb-adjective
Feedback

ANS: B
RATIONALE: To create the functional decomposition chart, begin with the name of the system
and then identify the highest-level processes to be performed. Each process should be given a
two-word “verb-subject” name that clearly defines the process.

Question 3
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_____ is defined as the degree to which a project meets the needs of its users.

Select one:
a. Cost
b. Quality 
c. Time

d. Scope
Feedback

ANS: B
RATIONALE: The quality of a project can be defined as the degree to which the project meets
the needs of its users. The quality of a project that delivers an information technology (IT)-
related system may be defined in terms of the system’s functionality, features, system outputs,
performance, reliability, and maintainability.

Question 4
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The total cost of a project and its completion date are examples of project _____.

Select one:
a. tables
b. variables
c. templates

d. constraints 
Feedback

ANS: D
RATIONALE: A project is a temporary endeavor undertaken to create a unique product, service,
or result. Each project attempts to achieve specific business objectives and is subject to certain
constraints, such as total cost and completion date.

Question 5
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Which of the following best describes the role of a project sponsor?

Select one:
a. He or she ensures that a project will meet the needs of his or her organization. 
b. He or she has a passion to see a project succeed and removes barriers to the project
success.
c. He or she provides knowledge and expertise in a particular aspect important to a project.

d. He or she ensures proper technology staffing for a project.

Feedback
ANS: A
RATIONALE: A project sponsor is a senior manager from the business unit most affected by a
project. He or she ensures that the project will meet the needs of his or her organization.

Question 6
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Which of the following best describes the critical path of a project?

Select one:
a. It is the date an entire project should be completed and operational—when the organization
can expect to begin to reap the benefits of the project.
b. It identifies the project activities that must be completed, the expected start and end dates,
and what resources are assigned to each task.
c. It is a critical date for completing a major part of a project.

d. It consists of all activities that, if delayed, would delay an entire project. 
Feedback

ANS: D
RATIONALE: The critical path of a project consists of all activities that, if delayed, would delay
the entire project. These activities have zero slack time. Any problems with critical path activities
will cause problems for the entire project. To ensure that critical path activities are completed on
time, project managers use certain approaches and tools such as GanttProject, Microsoft
Project, ProjectLibre, or Webplanner to help compute these critical project attributes.

Question 7
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Which of the following best describes the quality control process?

Select one:
a. Quality control involves determining which quality standards are relevant to a project and
determining how they will be met.
b. Quality control involves evaluating the progress of a project on an ongoing basis to ensure
that it meets the deadlines.
c. Quality control includes developing and managing a project budget.

d. Quality control involves checking project results to ensure that they meet identified quality
standards. 
Feedback

ANS: D
RATIONALE: Quality control involves checking project results to ensure that they meet
identified quality standards. It is a process of quality management.

Question 8
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Which of the following statements best describes the request seller response process of
procurement management?

Select one:
a. It obtains bids, information, proposals, or quotations from potential providers. 
b. It documents requirements for products and services and identifies potential providers.
c. It manages the relationship between the buyer and the seller.

d. It reviews the offers from and starts the negotiations with the preferred seller.
Feedback

ANS: A
RATIONALE: The request seller response process obtains bids, information, proposals, or
quotations from potential providers.

Question 9
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Carlton has ordered a digital watch from an e-commerce Web site. He wants to track the
shipment details to estimate the delivery of the product. In the context of procurement
management, identify the process that helps Carlton to track his watch shipped by the provider.

Select one:
a. Plan purchase and acquisition
b. Plan contracting
c. Contract administration 

d. Contract closure
Feedback

ANS: C
RATIONALE: The contract administration process manages all aspects of the contract and the
relationship between the buyer and the provider. The process includes tracking and
documenting the provider’s performance, managing contract changes, and taking any
necessary corrective actions.

Question 10
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Who adds value to a project with his subject matter expertise in an information technology
topic?

Select one:
a. A project sponsor
b. A technical resource 
c. A project champion

d. A software sponsor

Feedback

ANS: B
RATIONALE: A technical resource is essentially a subject matter expert in an information
technology (IT) topic of value to a project. For example, the accounting system project may seek
advice from a database management system guru (either inside or outside the company) to
minimize the processing time for certain key business transactions.

Started on Saturday, 2 November 2019, 3:31 AM

State Finished
Completed on Saturday, 2 November 2019, 3:43 AM
Time taken 12 mins 56 secs
Grade 10.00 out of 10.00 (100%)
Question 1
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Which of the following is true of corporate wikis?

Select one:
a. They are a form of Web conferencing that uses streaming media to broadcast video over the
Internet.
b. They are easy to link to useful corporate information systems such as phone books. 
c. They provide corporate users with the ability to see a colleague’s availability status.

d. They are a set of cloud-based software and services that provides office applications and
collaboration capabilities to subscribers.
Feedback

ANS: B
RATIONALE: A wiki is a collaborative Web site that allows users to create and edit Web page
content freely using any Web browser. Corporate wikis are easy to link to useful corporate
information systems such as phone books.

Question 2
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A(n) _____ allows users to leave messages or read public messages that announce upcoming
events, new products, and changes in services as well as solutions to problems encountered
using the organization’s products or services.

Select one:
a. electronic bulletin board 
b. calendaring software
c. presence information tool

d. intermediate workspace
Feedback

ANS: A
RATIONALE: An electronic bulletin board allows users to leave messages or read public
messages that announce upcoming events, new products, and changes in services as well as
solutions to problems encountered using the organization’s products or services. Organizations
often add bulletin board capabilities to their Web sites to attract a community of users and
increase site traffic.

Question 3
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Xonex is a teleservices organization. It has branches all over Canada and a few across the
United States. It hosts a company-wide seminar on employee rights, payroll processing, and tax
issues in Ontario. All the branches of Xonex have around thousand employees, each. Which of
the following collaboration tools will be most appropriate for Xonex to use for the seminar?

Select one:
a. Presence information
b. Instant messaging
c. A podcast

d. A Webcast 
Feedback

ANS: D
RATIONALE: A Webcast is a form of Web conferencing that uses streaming media technologies
to broadcast video and/or audio over the Internet from a single content source to many listeners
or viewers simultaneously. A Webcast may be distributed either live or on demand.

Question 4
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Which of the following is considered a vital feature of instant messaging services for a
business?

Select one:
a. Data backup
b. Remote system administration
c. Asynchronous communication

d. Ability to work on multiple platforms 

Feedback

ANS: D
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. Important
features to look for in instant messaging applications for a business setting include the ability to
work on Windows and Mac computers and laptops as well as on Android and iPhone
smartphones, strong encryption of messages, and the ability to set up and make conference
calls from within the application.

Question 5
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Which of the following is a benefit of a desktop sharing collaboration tool?

Select one:
a. It minimizes the users’ downtime and enables them to return to productive work as quickly as
possible. 
b. It provide users with the ability to see a colleague’s availability status and plan work flow
accordingly.
c. It allows participants to create and edit Web page content freely using any browser or wiki
software.

d. It provides ease of access to digital content that is of interest to project team members and
work groups.
Feedback

ANS: A
RATIONALE: Desktop sharing includes a number of technologies and products that allows
remote access and remote collaboration on a person’s computer. Remote log-in makes it
possible for technicians to access users’ computers distantly to perform setup, training,
diagnostics, and repair. All of these services are provided with no need for travel by the user or
the technician and without requiring the shipment of computers back and forth. Such service
minimizes the users’ downtime and enables them to return to productive work as quickly as
possible.

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Which of the following is true of chat?

Select one:
a. It can be used to send texts to many users at once. 
b. It supports only one-to-one conversation.
c. It helps to capture and record scheduled meetings.

d. It can help people remotely access a computer.

Feedback

ANS: A
RATIONALE: Chat refers to the use of a digital forum (chatroom) where multiple people can
communicate with one another by sending text, images, and screenshots to everyone at once.
WeChat is one such chat application where people can sent and receive texts/images in real
time.

Question 7
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Ann, a project manager, needs to create a shared workspace for her team members to store
and access data. This workspace must be usable by all the members of her team at a given
time. Which of the following collaboration tools will help Ann to create this common area?

Select one:
a. Desktop sharing
b. Online project management 
c. Instant messaging

d. Really Simple Syndication

Feedback

ANS: B
RATIONALE: Online project management tools enable project managers to create a shared
workspace that becomes the one-stop resource for a project, including information on project
status and tools such as document libraries, collaboration tools, calendars, address books,
wikis, forums, and project surveys. This tool enables real-time collaboration on project
documents by team members and other stakeholders by using versioning, document locking,
audit trails, commenting, and change notifications.

Question 8
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Jeremy, a project leader in Cystope Technologies is asked to update the logs for several
employees in the afternoon on his day off, as the logs have to be dispatched to headquarters by
the end of the day. It is not feasible for him to travel to office and other employees are not
allowed to access his system as per company rules. Identify the collaboration tool that will help
the Jeremy access his system without going to the office.

Select one:
a. Microsoft Lync
b. Instant messaging
c. Freemium model

d. Remote log-in 
Feedback

ANS: D
RATIONALE: Remote log-in allows users to connect to their office computer while they are
away from the office. Remote log-in makes it possible for technicians to access users’
computers distantly to perform setup, training, diagnostics, and repair. All of these services are
provided with no need for travel by the user or the technician and without requiring the shipment
of computers back and forth.

Question 9
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_____ allows people to capture and record scheduled meetings and events.

Select one:
a. A firewall
b. Really Simple Syndication
c. A shared workspace
d. Calendaring software 
Feedback

ANS: D
RATIONALE: Calendaring software allows people to capture and record scheduled meetings
and events. It can also be used to determine the resource availability and schedule rooms and
meetings.

Question 10
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_____ can be a good way for a corporation to make itself appear more personable and
appealing.

Select one:
a. Corporate blogging 
b. Corporate auditing
c. Corporate financing

d. Corporate training
Feedback

ANS: A
RATIONALE: Increasingly, organizations are using corporate blogs externally for branding,
marketing, or public relations purposes. Corporate blogging can be a good way for a corporation
to make itself appear more personable and appealing.

Started on Saturday, 2 November 2019, 5:06 AM

State Finished
Completed on Saturday, 2 November 2019, 5:24 AM
Time taken 18 mins 15 secs
Grade 8.00 out of 10.00 (80%)
Question 1
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Which of the following databases is designed to store and retrieve data without rigidly
implementing the ACID (atomicity, consistency, isolation, and durability) conditions associated
with the relational database model?

Select one:
a. NoSQL 
b. Hadoop
c. COBOL

d. Flash
Feedback

ANS: A
RATIONALE: A NoSQL database is designed to store and retrieve data in a manner that does
not rigidly enforce the ACID (atomicity, consistency, isolation, and durability) conditions
associated with the relational database model. The goal of a NoSQL database is to provide very
fast performance even as the amount of data that must be processed continues to grow.

Question 2
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The columns in a relational database model such as customer name and address represent
_____.

Select one:
a. attributes
b. entities
c. keys 

d. tuples
Feedback

ANS: A
RATIONALE: The relational database model is a simple but highly useful way to organize
structured data into collections of two-dimensional tables called relations. Each row in the table
represents an entity (person, place, or thing), and each column represents an attribute of that
entity.

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Which of the following steps in an extract-transform-load (ETL) process updates an existing

data warehouse with the data obtained from the extract and transform steps?

Select one:
a. Transform
b. Compress
c. Load

d. Extract 
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ANS: C
RATIONALE: The load step in an extract-transform-load (ETL) process updates an existing data
warehouse with the data that have passed through the extract and transform steps. This creates
a new, updated version of the data warehouse.

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Which of the following best describes the relational database model?

Select one:
a. It helps organize unstructured data into collections of three-dimensional tables.
b. It helps organize unstructured data into collections of two-dimensional tables.
c. It helps organize structured data into collections of three-dimensional tables.

d. It helps organize structured data into collections of two-dimensional tables. 

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ANS: D
RATIONALE: The relational database model is a simple but highly useful way to organize
structured data into collections of two-dimensional tables called relations. Each row in a table
represents an entity (person, place, or thing), and each column represents an attribute of that
entity.

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_____ tools frequently operate on data stored in a data warehouse or data mart.

Select one:
a. Business intelligence 
b. Hadoop
c. Prescriptive analytic

d. Ransomware
Feedback

ANS: A
RATIONALE: Business intelligence (BI) tools frequently operate on data stored in a data
warehouse or data mart. The data used in BI is often pulled from multiple sources and may be
internally or externally generated.

Question 6
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Which of the following best describes reporting and querying tools?

Select one:
a. They perform operations on the data based on formulas created by the end user.
b. They consist of data cubes that contain numeric facts called measures, which are
categorized by dimensions such as time and geography.
c. They match a user’s query to many sources of information in an attempt to identify the most
important content and the most reliable and relevant source.

d. They present data in a simplified form of graphs and charts, making it easier to understand. 
Feedback

ANS: D
RATIONALE: Most organizations have invested in some reporting tools to help their employees
get the data they need to solve a problem or identify an opportunity. Reporting and querying
tools can present that data in an easy to understand fashion—via formatted data, graphs, and
charts.

Question 7
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Which of the following data mining techniques uses a specialized set of algorithms that sorts
through data and forms statistical rules about relationships among the items?

Select one:
a. Neural computing
b. Association analysis 
c. Case-based reasoning

d. Drill-down analysis
Feedback

ANS: B
RATIONALE: Association analysis uses a specialized set of algorithms that sorts through data
and forms statistical rules about relationships among the items. Association analysis is one of
the most commonly used data mining techniques.

Question 8
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Question text

Which of the following is a minor version of a data warehouse that is scaled down to meet the
specific needs of a business unit?

Select one:
a. Data cart
b. Data mart 
c. Data wallet

d. Data set
Feedback

ANS: B
RATIONALE: A data mart is a smaller version of a data warehouse—scaled down to meet the
specific needs of a business unit. Some organizations have multiple data marts, each designed
to meet the needs of a different part of the organization.

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Which of the following business intelligence tools performs operations on data based on
formulas created by the end user?

Select one:
a. Spreadsheet 
b. Drill-down analysis
c. Online analytical processing

d. Data mining
Feedback

ANS: A
RATIONALE: Business managers often import data into a spreadsheet program, which then can
perform operations on the data based on formulas created by the end user. Spreadsheets are
also used to create useful reports and graphs based on that data.

Question 10
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_____ present a set of key performance indicators about the state of a process at a specific
point in time.

Select one:
a. Spreadsheets
b. Dashboards 
c. Timesheets

d. Worksheets
Feedback

ANS: B
RATIONALE: Dashboards present a set of key performance indicators about the state of a
process at a specific point in time. Dashboards provide rapid access to information, in an easy-
to-interpret and concise manner, which helps organizations run more effectively and efficiently.

Started on Saturday, 2 November 2019, 5:30 AM

State Finished
Completed on Saturday, 2 November 2019, 5:48 AM
Time taken 18 mins 24 secs
Grade 9.00 out of 10.00 (90%)
Question 1
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_____ is knowledge that is documented, stored, and codified—such as standard procedures,

product formulas, customer contact lists, market research results, and patents.

Select one:
a. Tacit knowledge
b. Explicit knowledge 
c. Rootkit knowledge

d. Persistent knowledge
Feedback

ANS: B
RATIONALE: An organization’s knowledge assets often are classified as either explicit or tacit.
Explicit knowledge is knowledge that is documented, stored, and codified, such as standard
procedures, product formulas, customer contact lists, market research results, and patents.

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_____ indexes documents from a variety of sources such as corporate databases, departmental
files, email, corporate wikis, and document repositories.

Select one:
a. An enterprise search software 
b. A business rule management system
c. Social network analysis

d. Shadowing
Feedback

ANS: A
RATIONALE: Enterprise search software indexes documents from a variety of sources such as
corporate databases, departmental files, email, corporate wikis, and document repositories.
When a search is executed, the software uses the index to present a list of relevance-ranked
documents from these various sources.

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Which of the following is used to manage the changes in decision logic in applications that
support credit applications, underwriting, complex order processing, and difficult scheduling?

Select one:
a. A business rule management system 
b. A risk and hazard management system
c. A customer relationship management system

d. An enterprise resource planning system

Feedback

ANS: A
RATIONALE: A business rule management system (BRMS) is a software used to define,
execute, monitor, and maintain the decision logic that is used by the operational systems and
processes that run an organization. A BRMS is used to manage the changes in decision logic in
applications that support credit applications, underwriting, complex order processing, and
difficult scheduling.

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Encouraging the free flow of ideas among employees, contractors, suppliers, and other
business partners can lead to a(n) _____.

Select one:
a. increase in revenue 
b. decrease in revenue
c. increase in production costs

d. decrease in employee innovation

Feedback

ANS: A
RATIONALE: Organizations must continuously innovate to evolve, grow, and prosper.
Organizations that fail to innovate will soon fall behind their competition. Many organizations
implement knowledge management projects to foster innovation by encouraging the free flow of
ideas among employees, contractors, suppliers, and other business partners. Such
collaboration can lead to the discovery of a wealth of new opportunities, which, after evaluation
and testing, may lead to an increase in revenue, a decrease in costs, or the creation of new
products and services.

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_____ has many knowledge management applications, ranging from mapping knowledge flows
and identifying knowledge gaps within organizations to helping establish collaborative networks.

Select one:
a. Social network analysis (SNA) 
b. Branching router-based multicast routing (BRM)
c. Online analytical processing (OLAP)

d. Drill-down analysis (DDA)

Feedback

ANS: A
RATIONALE: Social network analysis (SNA) has many knowledge management applications,
ranging from mapping knowledge flows and identifying knowledge gaps within organizations to
helping establish collaborative networks. SNA provides a clear picture of how geographically
dispersed employees and organizational units collaborate (or don’t collaborate).

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Question text

Which of the following is an example of shadowing?

Select one:
a. Two new recruits working on an automobile’s rear axle
b. Three young interns practicing under the guidance of an experienced surgeon 
c. A novice and an expert working side-by-side on a new project

d. Four novice employees working on a client-specific application software

Feedback

ANS: B
RATIONALE: A major goal of knowledge management is to somehow capture and document
the valuable work-related tacit knowledge of others and to turn it into explicit knowledge that can
be shared with others. Shadowing involves a novice observing an expert executing his or her
job to learn how he or she performs.

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Inessa works as a software engineer in Everett Corp., which develops cloud-based applications.
She is an expert in coding and debugging. Cecilia, who recently joined the firm, is assigned to
work side-by-side with Inessa on a debugging project so that she can observe and learn
Inessa’s approaches and methods. This is an example of _____.

Select one:
a. offshoring
b. outsourcing
c. joint problem solving

d. shadowing 
Feedback

ANS: C
RATIONALE: A major goal of knowledge management is to somehow capture and document
the valuable work-related tacit knowledge of others and to turn it into explicit knowledge that can
be shared with others. Joint problem solving is a process in which a novice and an expert work
side-by-side to solve a problem so that the expert’s approach is slowly revealed to the
observant novice.

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Rosseta Technologies, an information technology service provider to a company based out of

Germany, allows its employees to work from home twice a month. Its major concern is the
leakage of confidential data from the laptops or an employee making copies of sensitive files on
his personal laptop. Which of the following would help the firm enforce access controls and
storage guidelines on its laptops?

Select one:
a. An enterprise search software 
b. A binary search tool
c. A perceptive software pack

d. A Domain search engine

Feedback

ANS: A
RATIONALE: Enterprise search is the application of search technology to find information within
an organization. Members of information technology (IT) and human resources organizations
may use enterprise search software to enforce corporate guidelines on the storage of
confidential data on laptops that leave the office, and governance officials may use it to ensure
that all guidelines for the storage of information are being followed.

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The use of a(n) _____ leads to faster and more accurate implementation of necessary changes
to an organization’s policies and procedures.
Select one:
a. enterprise resource planning system
b. risk and disaster management system
c. business rule management system 

d. supply chain management system

Feedback

ANS: C
RATIONALE: A business rule management system (BRMS) is a software used to define,
execute, monitor, and maintain the decision logic that is used by the operational systems and
processes that run an organization. The use of BRMS leads to faster and more accurate
implementation of necessary changes to an organizations’ policies and procedures.

Question 10
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A group of people, who have been informed about the knowledge management involved in an
upcoming project, is enthusiastic about the project’s potential. Which of the following can
improve the odds of the project’s success?

Select one:
a. Defining a pilot project to address the business needs 
b. Following time-tested methods and concepts
c. Preventing the dissemination of explicit knowledge

d. Avoiding collaboration among contractors, suppliers, and other business partners

Feedback

ANS: A
RATIONALE: Defining a pilot project to address the business needs of a group of people who
are informed about its knowledge management (KM) and are enthusiastic about its potential can
improve its odds of success. Targeting such a group of users reduces the problem of trying to
overcome skepticism and unwillingness to change.