The ICE Cube Engagement: Induction Framework

3
The ICE Cube Engagement

Induction Framework
REFUSE TO BE BORING
Effectiveness of ramp-up of new employees is
a key driver of organizational success
Companies with well structured induction programs have…
54% greater new hire 50% greater new hire 69% greater long term
productivity retention rate employee retention
3 An induction framework
that helps you plan...
STRUCTURE
Information
Concepts What to cover in the
Expectations onboarding process
SCOPE
Industry
Company
Employee
How to deliver the
onboarding process
STYLE
Instructor-led Who to involve in the
Coaching onboarding process
Presenting… E-learning
3 Information
Refers to the data-based content that an employee should
know. Examples would include industry evolution,
organization structure, employee id, etc. These are the
elements that are critical to give the employee context of his
workspace
STRUCTURE Concepts
Refers to the conceptual content that an employee should
understand. Examples would include domain knowledge,
processes, job description, etc. These are the elements that
What must the are critical to give the employee context of his job
employee know
and understand? Expectations
Refers to ideals that an employee must adhere to. Examples
would include industry regulations, company policies,
expected norms, etc. These are the elements that are critical
to give the employee context of his behavior
3 Industry
Refers to content that is about the industry that the company
operates in. Examples would include evolution of the
industry, domain knowledge, regulations, etc.
SCOPE Company
Refers to content that is about the company itself. Examples
would include history of the company, organization
What does the structure, processes and policies of the company, etc.
employee need
to learn about?
Employee
Refers to content that is about the employee himself.
Examples would include welcome kits, job descriptions, key
responsibilities, behavioral norms, etc.
3 Instructor-led
Refers to the learning being disseminated in a classroom or
workshop environment, ideal for discussion-based learning or
attitude orientation of employees
STYLE Coaching
Refers to learning being disseminated through on-the-job
activities or through interactions with a buddy, mentor or
When and how is coach, ideal for building expertise and skills
the learning
communicated?
E-learning
Refers to learning being disseminated through self-paced
learning delivered via technology, ideal for continuous and
referential learning
3 Step 1: Content Planning
Filling up of the Structure-Scope Matrix to exhaustively define
the content that the learner must be exposed to for effective
onboarding
Step 2: Communication Planning

Deciding on Style to be used for each content nugget in the
Structure-Scope Matrix while outlining how long the learning
Understanding should happen for and through what medium
the application of
the framework to
Step 3: Coordination Planning
an organization Planning of delivery schedule & logistics and enlisting of
required organizational resources ranging from classroom
presenters to content creators to coaches and buddies
Let us look at a sample
application of the framework
for a company…
3
The ICE Cube Engagement
@ For Piggy Bank of India
Mandate
Piggy Bank of India currently conducts a three-

day classroom style induction for its new
employees. The bank is looking to revamp the
program to improve effectiveness while
optimizing logistics and costs.
Content Planning
Information Concepts Expectations
• Evolution & Structure • Retail Banking Basics
Industry
of the Banking Industry • AML & KYC
• RBI Regulations
• Current Affairs and • Corporate Banking
• Compliance
Challenges facing the Basics - Credit & Trade
Coverage of the Banking Industry
Banking Industry, • History of Piggy Bank
Business Activities
Company
•
Piggy Bank and • Organization Structure
• Business Processes • Bank Values
the Employee’s • Businesses &
• HR Processes • HR Policies
Departments
identity in the • Key People
• IT Processes & Systems
bank
Performance
Employee
•
• Job Role & Description
• Employee Credentials Management
• Career Growth
• Team Members • Profiling & Training
• Competencies
Need Analysis
Communication Planning
Information Concepts Expectations
Industry
1 hour instructor-led 1 hour instructor-led
10 hours e-learning
2 hours e-learning 1 hour e-learning
Planning of Time
Company
and Medium of 4 hours instructor-led

4 hours instructor-led
Instruction 4 hours e-learning 2 hours e-learning
4 hours e-learning
8 hours coaching
Employee
1 hour instructor-led 1 hour instructor-led

Welcome Kit 1 hour e-learning 1 hour e-learning
4 days coaching 1 day coaching
Coordination Planning
• Pre-boarding:
• Public domain industry and bank related information over 6 hours of e-learning.
• On-joining:
• Welcome kit and write-ups on team members
• Access to e-learning platform to access job role related information and take
assessments for profiling and TNA over 2 hours of e-learning
• Expectation setting by manager over 1 day
The Induction • Monthly induction:
• Welcome address and Career Growth – 1 hour instructor-led
Program can be • Banking Industry overview and the Piggy Bank’s role in it – 1 hour instructor-led
proposed in 5 • Piggy Bank Org Structure, Businesses and Departments – 1 hour instructor-led
stages • Business and Department-wise activities – 6 hours instructor-led
• HR Processes, Policies and Career Growth – 2 hours instructor-led
• RBI Regulations & Corporate Governance – 1 hour instructor-led
• Field visits / Shadow a Mentor– 8 hours coaching
• On-the-job:
• Coaching by Manager and Team members over 4 days. Each team should
outline a proposed structure for the on-boarding to the Learning Department
• Continuous Learning:
• 17 hours of e-learning through a repository on banking concepts covering
basics of banking and courses as defined by the team for onboarding
BankStart Induction Portal
Based on the analysis, an on-boarding platform can be

proposed to deliver and support the induction program:
The Induction
Program can be • Game-based pre-boarding app
delivered through
• Online welcome kit
an induction portal
on a technology of • Job Role explainers
your choice • Profiling and Training Need Assessment Tests
• Video repository for the Monthly induction sessions
• Coaching planner, feedback and job aids
• Discussion Forum and Social Learning Dashboard
• Game-based e-learning modules
This was a presentation
by
Thanks a lot for your time.

For any further clarifications,
please contact us at
info@quodeck.com

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3

The ICE Cube Engagement

Companies with well structured induction programs have…

Step 2: Communication Planning

Piggy Bank of India currently conducts a three-

Information Concepts Expectations

• Evolution & Structure • Retail Banking Basics

Information Concepts Expectations

and Medium of 4 hours instructor-led

1 hour instructor-led 1 hour instructor-led

Based on the analysis, an on-boarding platform can be

Thanks a lot for your time.

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