Kone Service Technician Factsheet - tcm92 18804 PDF

KONE Service Technicians
– true professionals
Maximizing quality. Minimizing downtime.

Your equipment performance is ensured by KONE
Service Technicians. They will make sure that your
equipment - elevators, escalators, and automatic
doors - work efficiently. The safety of the passengers
is paramount.
KONE Service Technicians are true professionals

responding quickly to service requests and minimizing
the downtime of your equipment.
Fast and accurate

information through modern technology
KONE Field Mobility™ gives Service Technicians real-time
remote access to KONE’s maintenance database and
KONE’s Customer Care Center. For KONE’s customers,
this translates into fast, and well-informed service, and
reduced equipment interruptions.
Key benefits
• Dedicated professionals with world-class

technical skills
• Enabling safe, comfortable, and uninterrupted
service
• Local expertise and continuous training
• Full use of KONE’s global technical knowledge base
• Creative problemsolving skills
• Ability to maintain all makes and models of
equipment
• Fast, accurate equipment diagnosis
and quick access to spare parts through
KONE Field Mobility™
Ten million visits annually Global service competence fast facts, 2009
KONE Service Technicians perform around ten million
Number of over 11,000
visits annually, making them the most frequent point
KONE service
of contact between KONE and its customers. Their
technicians
performance directly translates into customer
satisfaction, trust, and loyalty. Age range of 19–63
KONE service
Always at your service technicians
KONE Service Technicians combine technical know-
Longest serving 47 years
how with creative problem-solving skills, allowing
KONE service
them to prevent and solve a wide range of technical
technician
problems. A KONE crew is always just around the
corner – Service Technicians respond to a call-out Most common electrical engineering
without delay and service customer equipment at upper education
thousands of sites every day, on budget, and on time. discipline
Nationalities of over 50 countries

Continuous training
KONE service
Continuous training ensures that the Technicians have
technicians
world-class technical skills and an excellent service
mentality. KONE Service Technicians have a key Geographical Central and Northern Europe
advantage when it comes to unique site requirements. distribution of (incl. Russia) 28%, Western and
They have both local expertise and training, and can KONE Service Southern Europe 28%, Americas
make full use of our global technical knowledge base. Technicians 15%, Asia Pacific 29%
(% of total)
Global know-how
Most common English 30%, Chinese 13%,
Service expertise is shared in 24 training centers across
languages spoken French 13%, German and Italian
the globe, and training is available in 20 different
(% of total) 6% each, Finnish and Spanish
languages. KONE’s Service Technicians can participate
5% each
in 55 different global training courses, as well as
courses tailored to their own localities. Methods of walking, bicycle, scooter,
transportation to motorbike, public transportation,
A preventive maintenance method maintenance site car, boat, helicopter, and
snowmobile
All KONE Service Technicians are trained to use KONE
Modular Based Maintenance™ (MBM), the most Number of over 700,000
advanced preventive maintenance method in the elevators and
industry. They use KONE MBM™ to design a escalators
maintenance profile and schedule specifically for your in KONE
elevators, escalators, or automatic doors. maintenance base
With KONE MBM, Service Technicians maintain your Preventive over 4.5 million
equipment systematically, monitor the entire system, maintenance visits
and replace parts, so they can prevent equipment planned for 2010
problems before they happen. Number of KONE 24
training centers
Number of total 7,742

training days for
KONE trainers
Number of total 40,000

training days for
KONE technicians
Number of 1,119
unique local
training events
For more information go to www.kone.com/maintenance
This publication is for general informational purposes only and we reserve the right at any time to alter the product design and specifications. No statement contained in this publication
shall be construed as a warranty or condition, express or implied, as to any product, its fitness for any particular purpose, merchantability, quality or shall be interpreted as a term or condition
of any purchase agreement for the products or services contained in this publication. Minor differences between printed and actual colors may exist. KONE, Dedicated to People Flow ™,
KONE Field Mobility™, and KONE Modular Based Maintenance™ are trademarks of KONE Corporation. Copyright © 2009 KONE Corporation. 3462

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KONE Service Technicians

Maximizing quality. Minimizing downtime.

KONE Service Technicians are true professionals

Fast and accurate

• Dedicated professionals with world-class

Nationalities of over 50 countries

Number of total 7,742

Number of total 40,000

For more information go to www.kone.com/maintenance

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