Transforming The NOC To Get Closer To Customer: by Wira Wiguna at IBM PULSE Asia Pac User Forum
Transforming The NOC To Get Closer To Customer: by Wira Wiguna at IBM PULSE Asia Pac User Forum
Transforming The NOC To Get Closer To Customer: by Wira Wiguna at IBM PULSE Asia Pac User Forum
to Get Closer To
Customer
By Wira Wiguna
@ IBM PULSE Asia Pac User Forum,
Sydney, 28-29 July 2010
Content
• About XL
• Industry Overview
• Axiata & XL visions
• XL’s NOC Roadmap
2
About XL
* Include Node B
Major Operators
Major Operators
Major Operators
Price Price Price
Attackers Attackers
Attackers
Shared
Destination
Low Low Low
Quality Quality Low Quality High
Low (Coverage, Signal) High Low (Coverage, Signal) High (Coverage, Signal)
4
Axiata & XL Visions
6
XL’s Service Management
Architecture/ Infrastructure
BSM
SQM
CEM
Legend
Netcool: Next
RCA &
Interlayer
Correlation Establish
In
FM PM CM Progress
Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM)
(L1,L2,L3)
EMS
MPLS (Ericsson, Master
VAS Netscout BRIX
Syslog Huawei, Claw
Alcatel, Trans)
7
What We've done in 2009
BSM
SQM
CEM
•Consolidate alarm from all EMS
•Correlate KPI, alarm, and cmd logs
Netcool: •Create KPI Alerting
RCA &
Interlayer
Correlation
FM PM CM
Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM) Configuration
(L1,L2,L3) Management
EMS
CDR
MPLS (Ericsson, Master
VAS Netscout BRIX Splitter
Syslog Huawei, Claw
and Reader
Alcatel, Trans)
8
Netcool Correlation
Alarm, Performance, Log
Alarm Correlation
Correlated Alarm with Topology, Performance Indicator
(KPI) and Historical Log
Active Monitoring
Intelligent KPI alerting above defined threshold
9
Netcool Alarm, Performance, Log Correlation
Dashboard
Dashboard
Performance History
Alarm List
10
Netcool Alarm, Performance, Log Correlation
Correlation Page
Device Connections
1
KPI
2
Device Log
3
11
Alarm, Performance, Log Correlation
Command And Activity Log
12
Alarm, Performance, Log Correlation
Logical Conection/Topology
13
Alarm, Performance, Log Correlation
Logical Conection/Topology
MPLS Layer
14
Netcool Alarm, Performance, Log Correlation
Logical Conection/Topology
15
Alarm, Performance, Log Correlation
Contextual/Relevant Performance Report
Has 2 windows to display different KPI chart
Available Range:
Hourly, Daily, Weekly
User defined period
16
Netcool Correlation
Alarm, Performance, Log
Alarm Correlation
Correlated Alarm with Topology, Performance Indicator
(KPI) and Historical Log
Active Monitoring
Intelligent KPI alerting above defined threshold
17
Netcool Active Monitoring
Performance Alert
18
Active Monitoring
Performance Alert Dashboard
Concept/Rule Implemented in Netcool
19
Current implementation in 2010
BSM
SQM
CEM Root cause analysis and interlayer
correlation :
a. Layer 1 (Transmission)
b. Layer 2-3 (MPLS) Topology
discovery
FM PM CM
Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM)
Configuration
(L1,L2,L3) Management
EMS
MPLS (Ericsson, Master
VAS Netscout BRIX
Syslog Huawei, Claw
Alcatel, Trans)
20
2010 Plan
Root Cause Analysis & Inter Layer Correlation
21
2010 Plan: Root Cause Analysis & Inter Layer Correlation
Existing Condition
Alarm LOS
Alarm LOS
22
2010 Plan: Root Cause Analysis & Inter Layer Correlation
Plan
Alarm LOS
Alarm LOS
Status bar
Correlation and RCA engine will replace all unecessary alarm and display service
impacted with the Root caused 23
What next?
2011?
BSM
SQM
CEM
•Build BSM, SQM, CEM
•Complete Infrastructure to support BSM, SQM,
Netcool: CEM
RCA &
Interlayer
Correlation
FM PM CM
Netcool
HPOVO
Topology Omnibus
NNM
Discovery (FM)
Configuration
(L1,L2,L3) Management
EMS
MPLS (Ericsson, Master
VAS Netscout BRIX
Syslog Huawei, Claw
Alcatel, Trans)
24
Thank You,
Xie Xie, Merci, Gracias,
Arigato, Danke, Komapta, Sukron,
Sukria, Spasiba, Bedank,
Matur Nuwun,
Mauliate Godang,
Ma’Kasih, Terima Kasih
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