Questionnaire For Bank

Questionnaire
As a student of AMSOM, Ahmedabad University, I am conducting this survey on Small

Finance Banks as a part of BBA (Honors) program requirement. I will be thankful if you can
spare 10 minutes to fill up this questionnaire. The data will be used only for academic purposes
and will be kept confidential.
1. Age: ◯18-25 years ◯ 36-45 years ◯ Above 60 years

◯ 26-35 years ◯ 46-60 year
2. Gender: ◯Male / ◯Female
3. Occupation: ◯Salaried ◯Businessman ◯Professional ◯Housewife
4. Which type of account do you have with a small finance bank?

◯Savings Bank Account
◯ BSBDA (Basic savings bank deposit account)
◯Current Account
◯Recurring Account
◯Any other (Pl. specify) _______________
5. How did you come to know about this small finance bank?
◯Bank officials ◯ Neighbour / friends / relatives
◯Advertisement ◯ Any other (Pl. specify)
_____________
6. Please suggest the reason/s for choosing this bank as your bank.
⬜ Near to office/residence
⬜ Incentive schemes
⬜ Higher rates of interest
⬜ Any other (Pl. specify) _____________________________________________
7. Is this your primary bank?

◯Yes ◯No
Banking Services
8. How frequently do you use the following products / services offered by a small
finance bank to carry out regular banking transactions every month?
Product / service Never 1 to 3 3 to 8 8 to 15 More than
times times times 15 times
Cheque
Net Banking
SMS / Telebanking
Mobile Banking
ATM
Debit Card
9. Please rate your experience regarding these basic banking services.

Highly Highly
satisfied Satisfied Neutral Dissatisfied dissatisfied
1. ATM
Safety of transaction
Availability of ATMs
Convenience in usage
Transaction processing time /
Efficiency
2. Debit card
Safety of transaction
convenience in usage
Acceptability with merchants
Customer care / Support service
Transaction processing time /
Efficiency
3. Internet Banking
Opening of term Deposit accounts
Funds transfer
Payment services
Viewing Account statements
Safety
Making requests for other services,
cheque books, changing basic
details, etc.
4. Mobile Banking
Fund transfer
Balance inquiry / Bank statement
Bill payment
Safety
Making requests for other services,
cheque book, changing basic
details, etc.
5. SMS / Tele Banking
Clarity in instructions
Making requests for balance
inquiry, statement and cheque
book.
Receiving response
Borrowings
10. Have you taken any loan from this small finance bank (Yes/No)? ______
11. What type/s of loan/s have you taken from your small finance bank?
⬜ Vehicle loan ⬜ MSME loan
⬜ Personal loan ⬜ Home loan
⬜ Business loan ⬜ Any Other (Pl. specify) ___________
12. Reason/s for availing a loan from your small finance bank?
⚪ Attractive interest rates
⚪ Easy process
⚪ Quick sanction
⚪ Convenience
⚪ Any Other (Pl. specify) _______________
13. Apart from the above mentioned loan/s do you intend to take any other kind of
loan? (Yes/No) ____
If yes, please mention which loan _____________
Other Financial Products and Services

14. Which of the following financial products and services offered by a small finance
bank have you ever used? Please mark the appropriate option. (Used / Not used /
Not aware - only in case if you are not aware about such offering)
Product / Service Used Not Used Not aware
Life Insurance
Health Insurance
General Insurance
ASBA
Locker service
15. Reasons for using the above said service(s)?

⬜ Attractive pricing ⬜ Ease of
access
⬜ Trust on bank ⬜ Any other
(Pl. specify) _________________
16. Please mention in case, if you have ever faced any difficulty while accessing any of
the banking and financial services offered by your small finance bank.
Poor response
Product and Never Long Technical from bank's Confusing
service faced waiting problems representative procedures Other (Pl. specify)
Accounts &
Deposits
Internet
Banking
ATM
Debit cards
Loans
Insurance
Investment
Products and services not offered by Small finance bank
17. Please select the products and services which you intend to avail from your small
finance bank.
Products and Services not offered by Small Finance bank

Overdraft Reinvestment deposit plans
Foreign currency exchange Public Provident Fund (PPF)
Bill discounting International remittance services

Bank guarantee Securities trading services
Credit card Certificates of Deposit
Priority / Privilege banking Mutual funds
Demat account Equity and derivatives
IPO application through ASBA Financial advisory /consultancy
Utility payment service Mobile Wallets
Any other (Pl. Specify)
StartUP Banking ___________________
WHERE IS / ARE OTHER QUESTIONS YOU HAD LISTED IN PREVIOUS

QUESTIONNAIRE ? I DIDN’T ASK YOU TO REMOVE IT ?
18. What do you think that the small finance banks might need to do to further achieve
financial inclusion?

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Questionnaire

As a student of AMSOM, Ahmedabad University, I am conducting this survey on Small

1. Age: ◯18-25 years ◯ 36-45 years ◯ Above 60 years

2. Gender: ◯Male / ◯Female

3. Occupation: ◯Salaried ◯Businessman ◯Professional ◯Housewife

4. Which type of account do you have with a small finance bank?

7. Is this your primary bank?

9. Please rate your experience regarding these basic banking services.

Other Financial Products and Services

15. Reasons for using the above said service(s)?

Products and Services not offered by Small Finance bank

Bill discounting International remittance services

WHERE IS / ARE OTHER QUESTIONS YOU HAD LISTED IN PREVIOUS

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