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Project Report, Vijayalaxmi.c.patil

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INTERNSHIP PROJECT REPORT

AN ORGANISATION STUDY CONDUCTED AT

“ACE DESIGNERS LTD”

BANGALORE

Submitted in partial fulfillment of the requirement of

“Bangalore University” for the award of degree

IN

MASTER OF BUSINESS ADMINISTRATION

Submitted by:

VIJAYALAXMI C PATIL

(REG NO.09YUCMA057)

UNDER THE GUIDANCE OF

Dr. H.R. VENKATESHA

ACHARYA’S BANGALORE B-SCHOOL

Lingadheeranahalli, Magadi Main Road, Bangalore-91

2010

Acharya’s Bangalore B- School-2010


DECLARATION

I Vijayalaxmi. C.Patil Reg. No.09YUCMA057 hereby declare that this report on


organisational study is original and done by me at M/s Ace Designers Ltd., Bangalore- 560
058 and submitted in partial fulfilment of Masters Degree in Business Administration.

The findings in this report are based on the data collected by me under guidance of
Mr. V. S. Anilkumar and Ms. Padmini . This report has been prepared by me under the
guidance and supervision of Dr. H. R. Venkatesha.

I confidently declare that this is not duplication of any other work done previously
and has not been submitted to any University.

Acharya’s Bangalore B- School-2010


ACKNOWLEDGEMENT
I take this opportunity to convey my sincere thanks to M/s Ace Designers Ltd.,
Bangalore – 560 058 for giving me an opportunity to conduct “ORGANISATIONAL
STUDY” in their esteemed organisation.

My gratitude to Mr. V. S. Anil, HR and his team for assisting me in every stage while
conducting this study and making it successful.

I convey my deep sense of gratitude to Dr. H. R. Venkatesha, Guide and Director of


Acharya’s Bangalore B- School for his valuable advice and guidance during the course of the
study.

VIJAYALAXMI. C. PATIL

Acharya’s Bangalore B- School-2010


CONTENTS
TITLES

CHAPTER 1
INDUSTRY PROFILE

CHAPTER 2
COMPANY PROFILE

CHAPTER 3
PRODUCT PROFILE

CHAPTER 4
ORGANISATION STRUCTURE

CHAPTER 5
FUNCTIONAL AREAS

CHAPTER 6
SWOT ANALYSIS

CHAPTER 7
FINDINGS, SUGGESTIONS AND
CONCLUSION
BIBLIOGRAPHY

Acharya’s Bangalore B- School-2010


Chapter 1

INDUSTRY PROFILE
An industry which has undergone a radical shift in its paradigm thinking, the Indian
machine tool industry is now recognised as a provider of low cost high quality lean
manufacturing solutions. The industry resiliently supports all its users to enhance productivity
as well as improve competitiveness for the betterment of final customer.

Being an integral sector growth of the machine tool industry has an immense bearing
on the entire economy . Especially India’s manufacturing industry and is even more crucial
for development of the country’s strategic segments such as defence railways, space &
atomic energy.

World over too , industrialized advanced countries have created market niches on this
back of a well developed & supportive machine tool sector.

In India as well, indigenous machine tools have the highest impact on capital output
ratios . Machine tool consumption of Rs. 1000 crores truly supports the advancement of the
country’s engineering sector, output of which is estimated to be worth over Rs. 150000
crores.

MANUFACTURING RANGE:

The Indian machine tool industry manufacturer almost the complete range of metal
cutting & metal forming machine tools . Customized in nature , the products from the Indian
basket comprise conventional machine tools as well as Computer Numerically Controlled
(CNC) machines. These are the variants offered by Indian manufacturers too, including
special purpose machines , robotics handling systems & TPM friendly machines.

Efforts within the industry are now on to better the features of CNC machines &
provide further values additions at lower and lower costs to meet specific requirements of
users . based on the perception of the current trends and emerging demands, CNC segment
could be the driver of growth for the machine tool industry in India.

CURRENT TRENDS:

A slowdown in the Indian economy since mid – 1999 had its fallout on prospects of
Indian machine tool industry is besieged by lack of adequate business opportunities that has
stemmed from sluggish demand in the home market of all user industries.

Output by domestic metal working machine tool manufacturer in 2001 calendar year
declined by 14% to Rs.5137 million making the fourth year of decline , since 1997 for the

Acharya’s Bangalore B- School-2010


Indian machine tool industry much of this fall was due to subdued investments by all the
major users segments of machine tools, expect the defence industry, primarily because of a
higher capital expenditure outlay.

While decrease in domestic production was dormant in case of conventional metal working
machine tools, CNC machine tool manufacturer too suffered, although marginally, lathes
machining centres, SPM and grinding machines were among the machine tools that sustained
much of order inflow during 2001.

Acharya’s Bangalore B- School-2010


CHAPTER2:

COMPANY PROFILE
The Beginning:
Ace Designers was set up in 1979 as a machine tool design company. The Company’s
foray into manufacturing took off with SPMs for the engine valve industry, followed
by semi-automatic multi-slide lathes for the automobile industry.

The Promoters:
Three engineers, Mr. A.V. Sathe, Mr. Shrinivas G. Shirgurkar and Mr. B. Machado
promoted the Company as a partnership firm. Together, they pooled into their new
venture, 35 years of machine tool experience, all accumulated at the Central
Manufacturing Technology Institute, India's premier centre for manufacturing
technology & machine tool design.

The Journey:
The first product developed by Ace Designers was the Auto Lathe - a multi slide
automatic production turning machine, built on the modular concept around the
‘component to be machined’. In 1986, Ace launched its first CNC Chucker LC-16,
adjudged as the ‘best designed machine’ introduced at the IMTEX exposition. Today,
Ace Designers Limited, are the largest manufacturers of CNC Lathes in India. The
product profile includes a range of CNC Lathes, CNC Checkers, Turning Centres,
Auto Lathes and special turning solutions with automatic load/unload systems.

Acharya’s Bangalore B- School-2010


Vision
Large scale producer of world class machine tools
Mission

 We will recognize our responsibilities as corporate citizens to foster


progress, to promote general welfare of the society

 We will provide an environment to our staff to grow and advance to


prosperity and thus promote a sense of belonging

 We will exceed customer expectations through reliable product, on time


delivery, cost effective solution with an added assurance of prompt service
Values

 Customer delight
 Cost effective working
 Passionately ensuring quality
 Empowering people
 Business ethics & transparency

History
ENGINEERING EXCELLENCE

Since its inception in 1979, Ace Designers has accorded the highest priority on appropriate,
state-of-the-art technology in developing a product portfolio eminently suited for the needs of
the day and anticipating emerging trends.

Ace Designers' foray into manufacturing took off with SPMs for the engine valve industry,
followed by semi-automatic multi-slide lathes for the automobile industry. These modular
machines, known as Auto Lathes, turned out to be the launching pad for the Company's
emergence as a leading manufacturer of CNC turning machines.

In 1986, Ace launched its first CNC Chucker LC-16, adjudged as the best designed machine
introduced at the IMTEX exposition.

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With a range of turning machines covering a wide spectrum of applications, Ace now plays a
pivotal role in the engineering industry, especially in the automobile component sector. This
role extends far beyond just the supply of machines to encompass comprehensive tooling
solutions and application engineering, leading to strong and enduring relationships with loyal
customers. They have grown with Ace, just as Ace has grown with them.

Underlying the abiding commitment of Ace to customers is the pursuit of excellence in a


fully transparent endeavour covering all aspects of the Company's operations.

Acharya’s Bangalore B- School-2010


Milestones
Time line with major events: (Milestones)

1979: Ace Designers was set up as a machine tool designing Service Company.

1982: Took up manufacture of special (Import Substitution) machines for the I. C. Engine
Valve Industry.

Displayed the first indigenously produced Friction Welding machine at IMTEX

1984: “Ace Auto Lathe” -A multi slide Automatic turning machine for large volume
production is introduced.

1985: Auto Lathe is established as a production machine of choice in the two wheeler and
auto ancillary sectors.

1986: Developed CNC machines. LT-20 a slant bed CNC Lathe and LC-16 a CNC Chucker
were displayed at IMTEX.

LC-16 CNC bags the PMT/CMTI award for the best design at IMTEX.

1987: “Best Small Scale Entrepreneur” - I Prize National Award. Presented by the President
of India. Began Exports. Exported the Auto Lathe to Germany.

1989 : Became a Private Limited Company.

Established Auto CNC Machining Pvt. Ltd. - a large volume job shop.

Developed a Horizontal Machining Centre.

1991 : Plant II Inaugurated. All assembly, testing, tooling & trial activities moved to a new
4500 sq. meter facility with modern amenities.

1992 : In house R&D granted recognition by the Department of Scientific & Industrial
Research - Ministry of Science and Technology.

“Foundation for Industrial Excellence Award” - Awarded at IMTEX for the Auto Lathe
Transfer line exhibited.

Developed the first Indigenous Twin Spindle CNC Chucker LCXT-16

A wholly owned Subsidiary “Ace International, Inc.” was incorporated in Michigan USA to
tap the North American Markets and export Indian Machines to USA & Canada.

1994 : Established Ace Manufacturing Systems Ltd. to manufacture Horizontal & Vertical
Machining Centres.

1995 : “Excellence as an Entrepreneur of Karnataka” - Awarded by K.S.F.C.

Acharya’s Bangalore B- School-2010


“DSIR National Award” - Awarded for R&D efforts in the Mechanical Engineering
Industries by the Government of India.

1996 : Established Ace Multi Axes Systems Ltd. to provide volume heavy machining
facilities. Installed a 5 Face Machining Centre.

Established as the Largest CNC Lathe manufacturer in India.

Became a deemed Public Limited Company.

1998 : Introduced Jobber a Cost effective full-fledged CNC Lathe for Job shops at IMTEX
98. Retained the position of the largest CNC Lathe Manufacturer in the Country.

2002 : Acquired an 8 Acre plot with 2 manufacturing shops for consolidation of facilities.

Participated in the National Machine tool Show. Introduced SLG-100 a CNC Lathe with
CNC Gantry loader for ring type components.

Retained the position of the largest CNC Lathe Manufacturer in the Country.

2004 : Won FIE award for best design for LT-2XL CNC Lathe with sub spindle at IMTEX
04. Introduced Flow line assembly of Jobber CNC Lathes Set up paint shop with powder
coating facilities and automated conveying system

2006 : Productivity Championship Award from IMTMA-SIEMENS in the model


Manufacturing System Redesign.

Plant & Facility

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TOP-CLASS INFRASTUCTURE

For Top-Class Results

The success of Ace in the manufacture of CNC turning centres has led to a sustained effort to
enhance production capacity over the years. The manufacturing facilities are located on an 8-
acre campus at Peenya; an industrial suburb of Bangalore.

With a built-up area of over 20,000 square meters, the Ace plant is equipped with state-of-
the-art production, assembly, painting, metrology and testing facilities. Advanced machines
of exceptional precision standards, made by some of the most renowned manufacturers in the
world, have been installed for the production of critical components. These include high-tech
CNC machines for various operations calling for close tolerances, and welding robots.
Thereby Ace has the top-class infrastructure to ensure the high quality of machines bearing
its name

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Quality Assurance

ACE ACCENT ON QUALITY

The reputation of Ace is built on the solid foundation of quality assurance, which extends all
the way from initial design to the finished machines. This is as much a matter of well-
conceived systems and a strong commitment to quality, as the high-precision testing
equipment installed in the Ace plant. Nothing is left to chance, so far as quality is concerned.
This is so; starting from the inspection and testing of procured items to the final machine
adjustments such as laser calibration.

A wide range of precise metrology devices ensures that the prescribed quality parameters are
consistently adhered to. The ultimate objective always remains the same: The Ace assurance
of quality on cost-effective products of outstanding value.

Quality audits of the entire production process are geared towards achieving zero defects.

A wide range of precise metrology equipment ensures that the prescribed quality parameters
are consistently adhered to. The ultimate objective always remains the same: The Ace
assurance of quality on cost-effective products of outstanding value.

Quality audits of the entire production process are geared towards achieving zero defects.

Acharya’s Bangalore B- School-2010


Service
All CARE FOR CUSTOMER

From Product to Service

Central to the corporate philosophy of Ace is anticipating and fulfilling the expectations of
customers in a rapidly changing manufacturing environment, in which productivity and
quality requirements keep rising and costs have to be strictly controlled.

Thorough studies of customers' requirements and close interaction with them always precede
design and development at Ace, both in regard to the evolution of new products and
upgrading current models. Some of the most successful machines in the Ace range are the
result of a deep understanding of customers' needs.

The partnership between Ace and its customers extends beyond the sale and installation to the
care of the machine over its entire life cycle. Comprehensive tooling solutions are provided to
fulfil changing requirements. No wonder a high percentage of Ace machines are bought by
repeat customers.

Quite a few customers of Ace have started their operations with one or two machines to
graduate into successful medium and even large scale manufacturers in course of time,
especially in the auto ancillary sector. They ascribe their success in no small measure to Ace
machines, which have proved their reliability in round-the-clock operations on many a shop
floor.

CUSTOMERS:
 ASEA BROWN BOVERI
 BAJAJ AUTO
 CROMPTON GREAVES
 ENGINE VALVES
 GABRIEL INDIA
 GL REXHORTH
 HERO HONDA
 HONDA MOTORCYCLE & SCOOTERS
 HINDUSTAN MOTORS
 INA BEARINGS – GERMANY , USA & UK
 KAR MOBILES
 KIRLOSKAR OIL ENGINES
 KENNAMETAL WIDIA
 LUCAS TVS

Acharya’s Bangalore B- School-2010


 MICO
 MUNJAL SHOWA
 NRB BEARINGS
 QH TALBORS
 SANDVIK ASIA
 SKF BEARINGS
 SRIRAM GROUP
 SUPER AUTO FORGE
 TKAP
 TVS MOTORCYCLE

COMPETITORS:
 LAXMI MACHINE WORKS
 JYOTI
 MACO
 PMT
 LOKESH
 HASS
 DMG
 MASSAC
 MORISEIKI

Acharya’s Bangalore B- School-2010


CHAPTER3:

PRODUCT PROFILE
CNC or "computer numerical controlled" machines are sophisticated metalworking
tools that can create complicated parts required by modern technology. Growing rapidly with
the advances in computers, CNCs can be found performing work as lathes, milling machines,
laser cutters, abrasive jet cutters, punch presses, press brakes, and other industrial tools. The
CNC term refers to a large group of these machines that utilize computer logic to control
movements and perform the metalworking.

The motions that are used in machine tools are called "axis," and are referred to as
"X" (usually left to right), "Y" (usually front to back), and "Z" (up and down). The work-
table may also be rotated in the horizontal or vertical plane, creating a fourth axis of motion.
Some machines have a fifth axis, which allows the spindle to pivot at an angle.

The different products manufactured by ACE Designers are., CNC Machines,CNC


Chucker, Auto lathe, Auto lathe for bearings, rings.

CNC MACHINES:
Ace Designers offers Jobber Series CNC Machines. The Jobber series are precision, cost
effective, fully fledged CNC machines designed and built to take advantage of CNC features
like high rapid rates, cutting parameters, constant surface speed, etc. The machine elements
like ball screws, bearings, CNC systems and drives have been chosen appropriately. The
machine is put together by a dedicated team of skilled craftsmen, under expert technical
guidance. Jobber Series are available in 3 different variants: Jobber Jr, Jobber XL and Super

Acharya’s Bangalore B- School-2010


Jobber with different capacities to suit the needs of the customer for ease of operation. LM
rails can be offered on Jobber XL and Super Jobber

Auto lathe

Auto Lathe is a versatile multi-slide turning machine from the Ace range ideally suited for
large volume production. The machine is built on the modular construction concept around a
family of components. The machine could have up to 4 slides and can be offered with a
variety of tooling, work holding and work handling options to suit specific requirements.
Specifications are: maximum turning diameter: 200 mm, maximum turning length: 185 mm,
and spindle power: up to 7.5 kW.

CNC Chucker
Ace Designers offers a flat bed CNC Chucker from its Ace range. This machine is ideally
suited for turning small disk type components. Linear motion guide ways with high rapid
rates and gang style table mounted tooling ensures minimal cycle times. The machine is
designed and built to ensure years of trouble free performance. Complete Fanuc package of
CNC system, digital spindle and axes drives, with Fanuc motors ensure reliability. Features:
Gang style table mounted tools, automatic centralised lubrication, and built-in coolant and
lighting system; high rapid rates, optional jig plates for quick setting, and optional tooled up
solutions. Key specifications: optimum turning diameter - 3" (60 mm); spindle power (30
minutes) - 5.5 HP (3.7 kW); optimum turning length - 3" (60 mm); rapid rate: X-axis -
787.4"/min (20 m/min); chuck size - 5" (135 mm); and rapid rate: Z-axis - 787.4"/min (20
m/min).

AUTO LATHES FOR BEARINGS RINGS:

Ace Designers Ltd offers auto lathes for bearing rings. These machines are built on the
modular concept with automatic loading/unloading. A magazine with an escapement
mechanism for loading the parts and hydraulic loading arm is provided. It loads the part while
the spindle remains running. Internal external collets for work holding, tool blocks with
micro tool setting feature and chip management by air jets ensure productive trouble-free

Acharya’s Bangalore B- School-2010


running with minimal operator intervention. These machines can be inter-linked with work
indexing mechanisms to form a line of machines producing a completely turned ring from a
blank. Specifications are: turning diameter: up to 90 mm, and spindle power up to 7.5 kW.

CHAPTER4

ORGANIZATIONAL STRUCTURE

INTRODUCTION TO ORGANIZATION

Organizations are as old as the human race itself. They are group who work towards some
purpose, organizations are not a physical structure rather they are people who work together
to achieve a set of goals. An organizational structure is a mostly hierarchical concept of
subordination of entities that collaborate and contribute to serve one common aim.

IMPORTANCE OF ORGANIZATION

Organization is the foundation of arrangement; organization allows people jointly to increase


specialization and division of labour, use large scale technology. Organizations are a variant
of clustered entities. The structure of an organization is usually set up in many a style,
dependent on their objectives and ambience. The structure of an organization will determine
the modes in which it shall operate and will perform.

Organizational structure allows the expressed allocation of responsibilities for different


functions and processes to different entities. Ordinary description of such entities is as
branch, site, department, work groups and single people. Contracting of individuals in an
organizational structure normally is under timely limited work contracts or work orders or
under timely unlimited employment contracts or program orders.

Manage the external environment:

Economize on transaction cost, extra power and control. This increases the value that an
organization can create. If the organization is not properly designed and reveals a number of
problems then the divisions become ineffective. The result will be slow in work, lack of co-
ordination of activities, conflicts among the member

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Organization Structure:

ORGANIZATION CHART

Board of
Directors

Managing Managing
Director1 Director2

Chief of Chie Chief of


Automation, f of Finance &
controls&MR HR Projects

Chief
Chief of Chief of
Chief of CNC Chief of Chief of Chief of Chief
of
Technology SUPPLY
& SPM Divn. XL Divn. Customer Business of ISG
comme
group CHAIN Service- Excellenc
rcial &
Exports & e
Admini
Domestic
stration

SM- Chief of Chief of


Product Chief of
R&D Component
Information Purchase
(Mech) Manufacturing
Group Divn (CMD)

Manager- Manager- Manager- Manager- Manager- Manager- Chief Manager Manager-


M- M - Chief of Manager M-R&D Manager
Elec Product Application Application Productio Assy1(CU of - SAP Business
Toolr CMD Sheet - Elec. (ACG) -Finance
Design Design Specialist2 Specialist1 n B/COLT/ TSG Develop Planning
oom Metal Assly ment
Planning LT20)
Divn
(SMD)

SrExec-
Assy2(V
TL/
SPM/
SLC)

Exec- Exec- Exec- Exec- Exec- Exec- Exec- Exec- Exec-


Applic Exec- Exec- Exec- Exec- Exec- Exec- Exec- Exec- Exec-R&D Expo
Proce Suppl Assy3 Hydraul Exec- Exec- Assy4 Assy5 Proje
ation Vend Store paintin Spindle Plant Method Assy6 Assy7 (ACG) rt
ss ier (LT25/ ics PCD QA (Simple (LT2XL/ cts
group or s g Assy engg s Jobber Jobber Mark
Engg evalu 30/SLC) Assly turn) Muturn)
(desig ation eting
n)

Appli pA Ve ST Suppl PU Assy1(C Assy2(V Automatio QMS Customer Busin-ess Excise & H T Export I SAP Intern Proje Fin
R D Docu Tool Proce C S Prodn Assy3 Hydr Spindle Panel Method Assy4 Assy5 Electri
E&E Appln. catio CK n OR ier Painti RC UB/ TL/ Plant Q Assy6 Assy7 n& & Service- Execll- Transpor R S Marketi S Develop al cts an
& & menta Roo ss M M Plann (LT25/ aulics Assly Cooler s- Assy (Simple (LT2XL/ cal
Design group tion n Engg D IN do ES Eval ng HA COLT/ SPM/ Engg A Jobber Jobber Controls EMS Exports & ence+Safe t G ng G ment Audit ce
D D m D ing 30/SLC) Assly Divn. Engg. turn) Muturn) Assly
Engg G r group SE LT20) SLC) group Domestic ty

Acharya’s Bangalore B- School-2010


CHAPTER5

FUNCTIONAL DEPARTMENTS

Department is a structural process in which individual interacts to objectives. It is the


foundation of arrangement. The managers co-ordinates and control the activities through
organization. If the organization is not properly designed and reveals a number of problems
then the divisions will become in effective. The result will be slow and divisions lack of co-
ordination of activities conflicts among members therefore leadership, motivation and co-
ordination should be achieved.

LIST OF DEPARTMENTS:

 Tool department
 Customer Service Group
 Components Manufacturing Department
 Finance Department
 Human Resource Department
 Vendor Department
 Purchase Department
 Technical Service group Department
 Information Support group Department
 Central Stores Department
 Sheet Metal Department
 Assembly department
 Hydraulics Department

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TOOL DEPARTMENT
Tool department’s is to manufacture work holding fixtures, special components, prototype
components. It both manufactures and it has lab in it which enables it to conduct research and
development i.e., it’s part of a R&D, part of production.

CHIEF OF TECHNOLOGY
GROUP

CHIEF OF TOOL ROOM

EXECUTIVE PLANNING (p) EXECUTIVE


MANUFACTURING (M)

OPERATIVE = 20

OBJECTIVE:

To lay down the procedure to be followed in tool room to ensure that the items manufactured
conforms to the specified quality requirements as per drawing.

SCOPE:

 Work holding fixtures


 Tool holding fixtures & tool holders
 Prototype & R&D activities ( not for auditing)

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RESPONSIBILITY:

 Chief of tool room shall be responsible for the operation of the system.
 The tool room executive shall be responsible for day to day activities.

FUNCTIONS:
 Plan & ensure component are produced with reference to IDS / changed priorities.
 Receive new drawings/ planned order in SAP as input to the department.
 Create manual production order for new drawing & convert planned order to
production order.
 Write routing, purchase in for records for outside operations, material BOM in SAP.
 Plan & procure any tools, jigs, fixtures, etc whenever necessary.
 Plan & execute external activities like material testing etc.
 Raise NCR internal/ external for any deviations in the materials/ components.
 Co-ordinates with other related functions D&D, Purchase, Vendor, Assembly&
Tooling& Trials etc for day to day activities.
 Supply finished components to stores with documents in preserved conduction.

Job Description of Chief of Tool room:


 Plan & ensure trained man power & machines available for production.
 Plan resources for long-term & short term.
 Ensure department is running smoothly.
 Plan & ensure component are produced with reference to IDS / changed priorities.
 Ensure procedures, systems are being followed effectively.
 Implementation and sustenance of ISO 9001:2008 quality assurance system.
 Implementation and sustenance of ISO14001:2004 EMS system.
 Implementation and sustenance of SAP systems.
 Encourage subordinates for suggestions,etc.
 Any other activities

JOB DESCRIPTION OF EXECUTIVE PLANNING (P):

 Receive new drawings/ planned order in SAP as input to the department.


 Write routing, purchase in for records for outside operations, material BOM in SAP.
 Create manual production order for new drawing & convert planned order to
production order.
 Prepare operation monitoring chart.
 Plan, procure raw material through vendor department.
 Plan & execute external activities like material testing etc.

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 Check the department capacity in coordination with executive manufacturing & plan
for outsourcing of operations as & when required.
 Implementation and sustenance of ISO 9001:2008 quality assurance system.
 Implementation and sustenance of ISO14001:2004 EMS system.
 Implementation and sustenance of SAP systems.
 Any other activity

JOB DESCRIPTION OF MANUFACTURING EXECUTIVE:

 Receive drawings from executive (p) & raw material from vendor department.
 Plan & procure any tools, jigs, fixtures, etc whenever necessary.
 Refer IDS, MOM & oral instruction from department head; load the job to the
machine.
 Change the priorities as and when required.
 Check physically capacity of the department, off load few/components/operations
whenever department is over loaded & components are urgently required.
 Co-ordinates with other related functions D&D, Purchase, Vendor, Assembly&
Tooling& Trials etc for day to day activities.
 Organise components for outside operations like heat treatment, blackening, plating,
etc.
 Raise NCR internal/ external for any deviations in the materials/ components.
 Implementation and sustenance of ISO 9001:2008 quality assurance system.
 Implementation and sustenance of ISO14001:2004 EMS system.
 Implementation and sustenance of SAP systems.

JOB DESCRIPTION OF OPERATIVES:

 In charge of the specified machine for operation , routine maintenance and up


keeping.
 Manufacturing of tool room items as per requirements .
 Taking procession of the required manufacturing documents viz., up to date drawings
for all items.
 Use necessary jigs & fixtures.
 Use calibrated gauges & instruments.
 Self inspection & recording in inspection sheets for critical items & operators.
 Implementation and sustenance of ISO 9001:2008 quality assurance system.
 Implementation and sustenance of ISO14001:2004 EMS system.
 Implementation and sustenance of SAP systems.
 Involving improvements in process methods through suggestion schemes.
 Any other activities

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JOB DESCRIPTION OF OPERATIVE ASSEMBLY:

 Collect /move finished components assembly to assembly table.


 Clean, retag the components.
 Check/ inspect all operations completed if not raise internal NCR’s.
 Procure screws / any bought out items from stores.
 Do assembly of components.
 Make document for the finished components either in assembly or in individual
condition.
 Supply finished components to stores with documents in preserved conduction.
 Ensure these components are received & receipt has been made in SAP.
 Implementation and sustenance of ISO 9001:2008 quality assurance system.
 Implementation and sustenance of ISO14001:2004 EMS system.
 Implementation and sustenance of SAP systems.

TOOL ROOM FUNCTION:

PROCESS INPUT PROCESS OUTPUT


MRN Finished work holding component
Standards Updated stock
Drawings
BOM
Quality Work Instruction
Approved Vendor List
Production order
NCR’s if any

RESOURCES REQUIRED
ERP software package
Trained manpower
Office equipment & stationary
Tools & fixtures Machinery
Instruments & gauges
Vendor
Storage facility
Other infrastructural facility
Raw materials

PROCESS OF TOOL DEPARTMENT:

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1. Planning
2. Process Planning
3. Material Planning
4. Tool Planning
5. Scheduling of job
6. Finish operations
7. Check the component
8. If not accepted raise NCR
9. Receive NCR if any from T&T
10. Check if NCR is valid, if not inform the person raised NCR
11. Check if rework is possible, if not reject & inform the user
12. If possible raise rework order & go to step3
13. Else reject the item

Acharya’s Bangalore B- School-2010


CUSTOMER SERVICE GROUP

Customer service group department mainly functions with the after sales activities. It
looks after educating customers about the product. It gives service to the customer after the
sale of the product. It

CHIEF OF CUSTOMER SERVICE


GROUP

EXECUTIVE - 6 COMMISSIONING
ASSISTANT - 2

OBJECTIVE:

The objective of this department is to aim at “PROMT SERVICE” to the customer to their
machine problems, supplied by M/S Ace Designers.

SCOPE:

 Servicing of field complaints.


 Spares support / selling.
 Training of customers & MMT engineers

FUNCTIONS

 Customer complaint analysis.


 To provide solution to common machine breakdown problem.
 To provide solution needing support standby / warranty replacement spares.
 Training of MMT service engineer
 Co- ordination with concerned internal departments for procuring the spares.
 Review of price list :
a) Imported items once in six months

b) Other items once in a year.

 Conducting of customer training for CNC maintenance & Trouble shooting.

Acharya’s Bangalore B- School-2010


 Supporting day to day activities for service spares despatch collection of items for
repairs.
 Filling management of customer service function.
 Transportation management for service function activities.

JOB DESCRIPTION OF CHIEF OF CSG:

 To provide service by CSG.


 To provide repair services by CSG.
 Customer complaint analysis.
 Customer training.
 Control of free replacement team.

JOB DESCRIPTION OF EXECUTIVE SERVICE:

 To provide solution to common machine breakdown problem.


 To provide solution needing support standby / warranty replacement spares.
 To provide solution to repeated problems.
 Repair of defective items of customer Developing easy trouble shooting techniques.
 Developing easy trouble shooting techniques (expert system) in the form of
flowcharts.
 Co- ordination with concerned department for breakdown support as & when
required.
 Spares planning
 Co- ordination with concerned internal departments for procuring the spares.
 Review of price list :
a) Imported items once in six months

b) Other items once in a year.

 Conducting of customer training for CNC maintenance & Trouble shooting.


 Training of MMT service engineer
 To guide MMT service engineers/ customers; Ace personnel’s in commissioning &
Installation.
 Implementation & sustenance of ERP & CRM.
 Implementation & sustenance of ISO 9001:2008 QA system & continuous
improvement.

Acharya’s Bangalore B- School-2010


 Implementation & sustenance of ISO 14001:2004 system and continuous
improvement.

JOB DESCRIPTION OF COMMISSIONING ASSISTANT:

 Fresh user training to new CRM users.


 Supporting day to day activities for service spares despatch collection of items for
repairs.
 Filling management of customer service function.
 Transportation management for service function activities.
 Supporting day to day activities & service functions like typing etc.
 Keeping the service stores.
 Implementation & sustenance of ERP & CRM
 Implementation & sustenance of ISO 9001:2008 QA system & continuous
improvement.
 Implementation & sustenance of ISO 14001:2004 system and continuous
improvement.
 Any other works allotted.

PROCESS FOR SERVICE SUPPORT BY CSG:

PROCESS INPUT PROCESS OUTPUT


Complaint from the customer/MMT Solution to the complaint
Solutions Sales report / MOM
Machine history Sales order & ship list in ERP
P.O from customer /MMT Despatch details
Warranty status from CRM Performa Invoice/labour, Invoice/ excise
documents in case of out of warranty support
MRN/ Indent from MMT Other Document like RDC, ship details etc.
Manuals of the machine Quotations

Pricelist Spares
Enquiry MRN
BOM, stock status from ERP Activity or opportunity in CRM

RESOURCES REQUIRED
CRM/ ERP/ Software package
Trained manpower
Acharya’s Bangalore B- School-2010
Infrastructural facilities like storage, package,
communications, transportation, etc....
Service Engineer (from MMT/ACE)
COMPONENTS MANUFACTURING DEPARTMENT

Acharya’s Bangalore B- School-2010


This department manufactures all the components of machine. It manufactures nearly 60
varieties of components .it practices lean manufacturing system

It has implied ABC analysis for inventory management of its department.

Its Overall Equipment Efficiency is 60% - 80%

JIT system is applied only to standard machines to be manufactured.

CHIEF OF CMD

MANAGER CMD

EXECUTIVE EXECUTIVE EXECUTIVE EXECUTIVE EXECUTIVE CNC


CMD QA 3 CMD SHIFTING METHODS OPERATIONS -8
SUPPORTING CHARGE-2 ENGINEER
ACTIVITY -1

CMD SDM STORE STAFF-1


OPERATIVES-
CONTROLLER 18
INSPECTORS-1
-1

OBJECTIVE:

To plan manufacture and supply components as per specified quality requirements by making
use of appropriate resources.

SCOPE:

 Components of standard CNC machines.

Acharya’s Bangalore B- School-2010


 Components of SPM’s
 Any other special requirements decided from time to time.

FUNCTONS:

 Evaluation / creation and maintenance of the routing sequence and estimating setup /
machine time for the components manufactured in CMD/SPL in SAP system.
 Co-ordinate with CMD planner in reviewing of planned orders.
 Review of production order status along with the shift in charges
 Establishing the various components of CMD in Kellenberger CNC grinding machine
and is responsible for its utilization & OEE.
 Take care of HR & related activities of CMD & to aim at improving efficiency /
motivational levels of the employees of CMD.
 Ensuring the delivery compliance of components with the help of shift in charge.
 Ensuring compliance of components with help of shift CMD –QA staff.
 Implementation & sustenance of ISO 9001:2008 QA system & continuous
improvement.
 Implementation & sustenance of ISO 14001:2004 system and continuous
improvement.

JOB DESCRIPTON OF EXECUTIVE CMD-QA:

 Inspection of vendor supplied components & raw materials, forgings, casting as per
quality plan.
 Audit Inspection of in house manufacturing components.

JOB DESCRIPTON OF CMD SUPPORTING ACTIVITY:

 Responsible for data maintenance and analysis through TPM track software.
 Ensuring maintenance & traceability of components in storage location and delivery
of items from CMD to central stores.
 Manual technical completion of production orders in case of any rejections.

JOB DESCRIPTION OF EXECUTIVE SHIFT IN CHARGE:

 Planning of component manufacturing activities as per schedule. Scheduling, loading


of machine and material movement as per routing sequence.

Acharya’s Bangalore B- School-2010


 Co-ordinating with concerned vendor executive for vendor activities from CMD and
concerned executives, operators and stores personnel of CMD for day to day
activities.
 Identification and traceability of work in progress components.
 Identify need for jigs and fixtures and intimate.
 Ensure quality.
 Continuous improvement.
 Co-ordinate with SDM controller.

JOB DESCRIPTION OF EXECUTIVE OF METHOD ENGINEER:

 Preparation of process sheet and process drawing for critical components and
maintain necessary documentation.
 Study the existing process and improve.
 Design, manufacture and prove new fixtures for operations of CNC’s.
 Preparation of process costing.
 Implementation & sustenance of ISO 9001:2008 QA system & continuous
improvement.
 Implementation & sustenance of ISO 14001:2004 system and continuous
improvement.

Acharya’s Bangalore B- School-2010


FINANCE DEPARTMENT

Finance department mainly functions on financing, controlling financial activities and


maintenance of financial records. It has both internal auditing system and external auditing
system.

MANAGING
DIRECTOR

DGM- FINANCE &


PROJECTS

EXECUTIVES

FUNCTIONS OF ACCOUNTS DEPARTMENT:

 Disbursement of Payment to vendors


 Accounting of receipts
 Payment of expenses related to Employees
 Sales Tax, Income Tax, Dividend , Interest , etc
 MIS Reports
a. Monthly Sales, Cumulative Sales
b. Monthly Production, Cumulative Production
c. Consumption Variance Reports
d. Quantity produced statements

THE FINANCE DEPARTMENT STAFF’S RESPONSIBILITY

 The Finance staff’s task is to acquire and then help operate resources so as to
maximize the value of the firm. Here are some specific activities :
 Forecasting & Planning: The finance staff must co-ordinate the planning process.
This means they must interact with people from other department as they look ahead
and lay the plans that will shape the firm’s future.

Acharya’s Bangalore B- School-2010


 Major investment and financing decisions: A successful firm usually has rapid growth
in sales, which requires investments in plant, equipment, and inventory. The finance
staff must help determine the optimal sales growth rate, help decide what specific
assets to acquire, and then choose the best way to finance those assets.
 Co-ordination and control: The finance staff must interact with other Personnel to
ensure that the firm is operated as efficiently as possible. All business decisions have
financial implications, and all managers – finance and otherwise – need to take this
into account.
 Dealing with the financial markets: The finance staff must deal with the money and
capital markets. Each firm is affected by the general financial markets where funds
are raised, where the firm’s securities are traded, and where investors either make or
lose money.
 Risk management: All business face risks, including natural disasters such as fires and
floods, uncertainties in commodity and security markets, volatile interest rates, and
fluctuating foreign exchange rates. However, many of these risks can be reduced by
purchasing insurance or by hedging in the derivatives markets. The finance staffs are
responsible for the firm’s overall risk management program, including identifying the
risks that should be managed and then managing them in the most efficient manner.

ACCOUNTING POLICIES:

 Method of Accounting:
The accounts are maintained on the fundamental assumption of GOING CONCERN
and on ACCRUAL SYSTEM OF ACCOUNTING.
Expenses accruing in the financial year and ascertainable with reasonable accuracy on
a cut off date are providing for in the accounts.
Income accruing in the financial year and ascertainable and realisable certainty on a
cut off date are taken into account.
 Fixed assets and Depreciation:
Fixed assets are stated at cost less of CENVAT credit and accumulated depreciation.
Cost includes freight, duties, taxes and incidental expenses.
Depreciation is charged on all fixed assets on Straight line method basis, at the rates
obtained by dividing the cost of the assets by their useful life estimated by the
management, except the following In respect of Plant & Machinery each costing Rs.
5000 or less, depreciation is provided at the rate of 100% in the year the same are
capitalized.
However, in respect of plant & machinery each costing Rs.5000 or less but
constituting more than 10% of the total cost of the Plant & machinery added during
the year, depreciation is provided at the rates obtained by dividing the cost by their
useful life as estimated by the management. No depreciation is provided after the
accumulated depreciation reaches 95% of the original cost of the assets.
 Deferred tax:

Acharya’s Bangalore B- School-2010


Deferred tax Asset/Liability is accounted for using the liability Method at the Current
Rate of Taxation on all Timing Differences to the extent that it is probable that a
liability/ asset will crystalline as per Accounting Standard 22.
 Investments:
Investments are stated at cost.
 Inventories:
Raw materials, Consumable stores and Bought – out – items are valued at cost on
weighted average basis. Machines under Trials and Work-in –progress are valued at
cost or Net Realisable Value whichever is lower. Cost for this purpose includes Prime
Cost plus appropriate share of manufacturing Overheads.
 Foreign Currency Transactions:
Transactions in foreign currency are recorded at the exchange rates prevailing at the
time of transactions. Exchange gains/ losses on Foreign Exchange transactions
relating to fixed assets are charged to revenue.
 Research & Development Expenditure:
Revenue expenses are charged to Profit & Loss account and capital expenditure are
added to the fixed assets in the year of incurrence.
 Retirement benefits:
Liability towards service gratuity to employees is covered by the group Gratuity
Scheme with M/s. Life Insurance Corporation of India and premium paid there on are
charged to Profit and Loss account. Provision is made for value of unutilised leave
due to employees at the end of the year.
 Sales:
Sales are net of Excise Duty, Sales tax and Packing & forwarding and Sales Returns.
 Revenue Recognition:
Sales are recognised on despatch to customers. Revenue from services is recognised
on completion of such services. Dividend Income is recognised when the right to
receive the same is established. Revenue on sale/ disposal of scrap is recognised

SOURCES OF FUNDS
 Bank finance
 Term loans
 Share capital

Acharya’s Bangalore B- School-2010


HUMAN RESOURCE DEPARTMENT
Human resource management is employing people, developing their resources, utilising,
maintaining and compensating their services in tune with the job and organisational
requirements with a view to contribute to the goals of the organisation, individual and the
society. Human resources management is concerned with employees both as individuals and
as a group in attaining goals. Human resources management is a responsibility of all line
managers and a function of staff managers in an organisation.

Ace designers believe that knowledgeable employees are its assets. Imparting regular training
and equipping them with latest knowledge/ techniques in the relevant areas of their
functioning is considered to be a necessity for the growth of the company.

CHIEF OF HR

EXECUTIVE ASST. JUNIOR


EXECUTIVE EXECUTIVE

FUNCTINS OF HR DEPARTMENT

 Payroll preparation and distribution of salaries (wage and salary administrating).


 Filing of statutory returns and maintenance of records in respect of ESI, PF, Gratuity,
Bonus and other Labour legislations.
 Looking into welfare, safety, health & environment activities based on requirements
of user departments.
 Providing facility services such as sports and cultural activities.
 Execution of formalities under Apprenticeship Training Scheme.
 HR activities like Interviews, Appointment, Induction, Increments, Promotion,
Discharge, Dismissal etc.

Acharya’s Bangalore B- School-2010


 Liaison with Statutory & Non- Statutory Authorities.
 Time Office Management.
 Co-ordination of facility services like Security & contract labour.
 Discipline Maintenance & Reprisal of Grievances.
 Counselling Employees.
 Assistance in Performance Appraisal.
 MIS Reports
 Implementation and Sustenance of ISO 9001:2001 QA system
 Implementation and sustenance of ISO 14000.
 Any other activities assigned by the superiors from time to time.
 Attendance administration.
 Public relations & Corporate Image Building.

OBJECTIVES:

To identify &impact need based training TO ALL Personnel in line with long term goals and
short term requirements of the company.

To provide Human Resources required for the processes as laid down in the process Module.

To develop and maintain Competency Model for the Personnel whose work affects quality in
line with the policies of the company?

To align Individual values of the Personnel with Organisational values.

SCOPE:

Shall cover Induction Training for new entrants and Technical Personnel. Personality
Development programs conducted in house or through External agencies.

RESPONSIBILITY

Chief of HR is primarily responsible with specific duties delegated to subordinate staff.

PROCESS FOR TRAINING AND EVELUATION

PROCESS INPUTS PROCESS OUTPUTS


Training need identification from HOD’s Training personnel
Training Schedule Training Records
Training calendars/ Brochures Course Material
External Agencies Feedback & Evaluation

Acharya’s Bangalore B- School-2010


RESOURCES REQUIRED
Personnel to be Trained
External Training Agency
Trained Faculty
Support Staff
Support from interfacing functions
Infrastructure

HR POLICIES

Time Office Management:


1. Entry & Exit:

a. All employees are required to enter and leave the plant only through the
designated gates.

b. Employees are not permitted to leave the premises during working hours without
a valid gate pass (official/ personal as applicable) duly signed by his/ her
immediate supervisor or HOD.

c. Executives in the grade of E3 and above are authorized to sign the gate pass
themselves.

d. The Company believes to work in an environment of mutual trust and


confidence. Hence frisking is not resorted to Company Employees, Probationers
and Company Trainees under normal conditions. However, the Company
reserves its right to do so if necessary.

e. The Management may take suitable action as deemed fit against such persons
who are found guilty of having been in possession of any articles believed to be
the Company’s property or such other articles as the Management considers
likely to endanger the personnel/ property of the Company.

2. Working Hours:

Acharya’s Bangalore B- School-2010


a. The hours of work with intermission for lunch are:

Intermission for
Shift First Half Second Half
Lunch

06.00 AM - 10.00 10.00 AM - 10.30 10.30 AM - 02.00


First
AM AM PM

08.30 AM - 12.15 12.15 PM - 12.45 12.45 PM - 05.00


Genera PM PM PM
l 08.30 AM - 12.45 12.45 PM - 01.15 01.15 PM - 05.00
PM PM PM

02.00 PM - 06.00 06.00 PM - 06.30 06.30 PM - 10.00


Second
PM PM PM

b. Intermission for lunch has been given in two batches for employees in general
shift owing to operating convenience of the canteen.

c. An employee may be assigned to any shift for some specified period or


permanently. Also an employee may be transferred from one shift to another
depending upon exigencies.

3. Attendance Administration:

a. Attendance Recording System:

i. All employees are required to record their time of entry and exit unless
otherwise deputed for official purpose.

ii. Failure to record their time of entry and exit would lead to loss of
attendance for the day.

iii. Employees are required to scan their finger prints in the biometric machine
to record their time of entry when reporting to work.

iv. While leaving after completing the day’s work, employees are required to
scan their finger prints in the biometric machine to record their time of exit.

Acharya’s Bangalore B- School-2010


b. Late Coming/ Leaving Early/ Going Out during Working Hours – Personal:

i. Every employee can avail a total of 3 hours (180 minutes) of grace time
every month comprising of late coming, leaving early and going out during
working hours for personal reasons.

ii. Month here means 25th day of a month to 24th day of the next month.

iii. An employee can avail a maximum grace time of 2 hours (120 minutes) at
one stretch. Availing grace time over 2 hours at one stretch is not
permitted. Grace time availed over 2 hours at one stretch will be treated as
loss of attendance.

iv. The grace time of 3 hours (180 minutes) cannot be carried forward to
subsequent month/ s and hence unutilized grace time for a month
automatically lapses.

v. After availing the total grace time of permissible 3 hours (180 minutes) in a
month, ½ a day’s leave will be deducted for every slab of 240 minutes
towards late coming/ leaving early or going out during working hours for
personal reasons.

vi. Grace time cannot be preceded or succeeded with application of half a


day’s leave for a given day.

vii. Employees coming late on account of personal reasons are required to


record their attendance upon arrival by scanning their finger prints in the
biometric machine.

viii. Employees leaving early for personal reasons are required to submit the
‘Personal Permission Gate Pass’ with the security, duly signed by their
immediate supervisor or HOD. Simultaneously, they are also required to
record their time of exit by scanning their finger prints in the biometric
machine.

ix. Employees who go out during working hours for personal reasons are
required to submit the ‘Personal Permission Gate Pass’ with the security,
duly signed by their immediate supervisor or HOD. Simultaneously, they
are also required to record their time of leaving and return by scanning their
finger prints in the biometric machine.

Acharya’s Bangalore B- School-2010


c. Late Coming/ Leaving Early/ Going Out during Working Hours – Official:

i. Employees coming late on account of official duty are not required to record
their incoming time. However, the employee must submit the ‘Late Coming
Gate Pass’ duly approved by his/ her immediate supervisor or HOD to the
HR Department.

ii. Employees who need to leave early on official reasons and are unlikely to
return before closings hours of the day, do not require recording their
attendance card while going out. They are required to submit the duly
approved ‘Official Gate Pass’ with the Security before leaving the plant.

iii. Employees who need to go out of the plant during working hours on official
reasons are not required to record their attendance while going out and
coming in. They are required to submit the duly approved ‘Official Gate
Pass’ with the Security before leaving the plant.

iv. ‘Official Gate Pass’ is restricted to one employee only. Separate pass should
be submitted for each individual where two or more employees leave the
plant together.

D. On Official Duty (OOD):

i. Employees who are required to go outside the Company premises ‘on


official duty’ (for a day or more) are required to send an e-mail to the HR
Department mentioning the reason and period of time. This e-mail has to
be sent to the HR Department by his/ her immediate supervisor or HOD.

e. Recording of Attendance during Intermission for Lunch:

i. Employees going out of the plant during intermission for lunch are required
to record both OUT and IN time.

ii. The Security will also make a record of the same in a Register.

F. Change in Shift:

i. Employees working in shifts (other than the general shift) are required to
maintain their shift timings as decided by the functional head.

Acharya’s Bangalore B- School-2010


ii. If an employee attends a shift in timings other than the one assigned,
attendance for the day would not be considered unless approved by the
HOD.

iii. Such changes have to be informed to the HR Department in the ‘Official


Change of Shift’ form.

WAGE AND SALARY ADMINISTRATION

1. Salary Period:

a. Salary Period for Company Employees, Probationers and Company Trainees is


from the first day to the last day of every month.

b. However, for the purpose of salary computation for a month, attendance


recorded from 25th day of the previous month to 24th day of the particular month
is taken.

2. Salary Disbursements:

Salary disbursement is done through cheque or credits to bank accounts (Citi Bank,
Axis Bank or Syndicate Bank).

3. Salary Structure:

The salary structure is divided into PF salary and Allowances.

PF salary includes

1. Basic Pay
2. Variable Dearness Allowance (VDA) based on Consumer Price Index
3. Special Pay
4. Service Weight age

Allowances include

1. Attendance Bonus
2. House Rent Allowance

Acharya’s Bangalore B- School-2010


3. Conveyance Allowance
4. Educational Allowance
5. Medical Allowance
6. Washing/KIT Allowance
7. Magazine Allowance
8. Soft Furnishing Allowance
9. Housing Loan Subsidized Interest

C. Leave Travel Concession (LTC):

LTC is provided with an intention to enable employees and their family to travel on a
holiday for recreation and take some time off from their daily hectic life. This
perquisite is given considering rules enumerated under the Income Tax Act.

D. Recruitment policy:

Selection

Selection in the company is done with the objective f inducting competent Personnel
for which it is necessary to evaluate the qualification and experience required for the position.

Selection procedure includes:

 Written technical test


 Interview
 Appointment

Training
Training needs of employees are identified by the respective HODs based on skill gap
analysis during Appraisals and accordingly suitable training is imparted.

Retirement Policy:

1. Employees would retire from the services of the Company on completion of 58


years of age.

Resignation Policy:

Acharya’s Bangalore B- School-2010


1. Employees wishing to resign from services of the Company are required to
provide a minimum of one month’s notice or as per the notice period specified
in their appointment order. Failure to provide the same would entail them to
pay for the shortfall in the notice period.

2. Employees are required to submit ‘no due certificate/ s’ or ‘no objection


certificate/ s’ from the bank/ s where they have availed loan/ s providing the
Company’s undertaking for availing such loan/ s.

3. It is the obligation of the employees to clear all outstanding dues and loans
availed against Company’s undertaking before getting relieved.

4. The Company shall accept the resignation and relieve the employee only after
satisfactory settlement of all dues payable by the employee and on submission
of ‘no due form’ from concerned departments.

VENDOR DEPARTMENT
Vendor department functions when there is a make or buy decision, when the departments
cant manufacture it will inform vendor department and then the actual process of vendor

Acharya’s Bangalore B- School-2010


department starts. It intensively follows vendor rating policy and based on that selection of
vendor is made.

OBJECTIVE

 To plan and procure various items required for the activities of the organization with
correct specifications and quality at the right time.
 To satisfy both external and internal customers by procuring quality and reliable
products from approved suppliers and vendors.
 To continuously upgrade the quality of inputs by keeping in-view the changing
environment and technological advancements.

SCOPE

o It includes all purchased items (both inland and imported), vendor processed
items
o Internally manufactured components and consumables which become a part of
the product and critical services.

RESPONSIBILITY

 Chief of supply chain shall be primarily responsible for operation of the system.
 Vendor executive and staff shall be responsible for day activities.

DEPARTMENTAL CHART

CHIEF OF SUPPLY CHAIN

EXECUTIVE VENDOR
DEVELOPMENT MEHANICAL
TECHNICAL ASSISTANT (6) COMMERCIAL EXECUTIVE
VENDOR DEVELOP
MECHANICAL

JOB DESCRIPTION OF EXECUTIVE

Acharya’s Bangalore B- School-2010


1. Procurement of vendor designated items as per planned order and or
purchase requisitions.
2. Development of existing vendors/developing vendors for machining,
mechanical sub-assembly etc as per requirements.
3. Collection of vendor data form for registration and approval of vendor.
4. Finalization of quotations, with approval by chief of supply chain.
5. Maintenance of valid documents/drawing at vendor end.
6. Effect process and cost improvement.
7. Office maintenance and documentation.
8. Effective implementation and sustenance of ISO 9001: 2008 QA
system and ensure sustenance of SAP system related function.
9. Implementation and sustenance of ISO 14001: 2004 EMS standards in
vendor function.
10. Any other activity required from time to time.

JOB DESCRIPTION OF COMMERCIAL ASSISTANT

1. Preparation of stock transfer purchase order / service entry sheet and preparation of
records for statutory requirements.
2. To carry out all documentation activities relating to ISO 9001:2008 and ensure
sustenance of SAP system in related function.
3. Coordinating with other personnel of the materials function for day to day operation
activities.
4. Logistics control.

PROCESS MODULE FOR OUT SOURCING ITEMS

VENDOR FUNCTION

PROCESS INPUTS PROCESS OUTPUTS


Purchase Requisitions Outsourced manufactured accepted
components
Drawings P.O / Trials order P.R
BOM Inspection reports
Approved vendor list RFQ’S
Planned orders component list
Quality plan
NCR for assembly
Quotation

Acharya’s Bangalore B- School-2010


RESOURCES REQUIRED

ERP software package

Trained manpower /HR

Raw materials / items to be outsourced

Office equipment and stationary

Approved vendors / suppliers

Support from relevant functions like ERP, QA ,user functions

PROCESS OF VENDOR DEPARTMENT

1. Receive PR’s, planned order, drawings /BOM.


2. Check if the requirement is for new component.
3. For repeated components allocate the vendor and raise PO execute the order.
4. For new items send RFQ’s and get quotations.
5. Enter and compare quotations.
6. Finalize the quotation.

PROCESS FOR VENDOR RATING

1. Do vendor monitoring only for an approved vendor.


2. Check if the vendor is an active vendor.
3. Conduct vendor rating based on ERP data like P.O details like delivery, quality
ordered and quality supplied, quality accepted etc.
4. Make grouping /grades of their ratings.
5. Compute vendor ratings through ERP.
6. Compare their ratings with their earlier 6 months rating and make a report and inform
them.
7. Check the rating of the vendor. If it is less than 50% for any vendor, reject the vendor
and delete the vendor from approved vendor list.

Vendor rating mainly based on:

 Delivery
 Quality
 Price

Acharya’s Bangalore B- School-2010


 Service

SHEET METAL DEPARTMENT

DEPARTMENTAL CHART:

Acharya’s Bangalore B- School-2010


CHIEF OF SUPPLY CHAIN

CHIEF OF SMD

EXECUTIVE
PRODUCTION-I

EXECUTIVE II
ENGG & PROCESS
EXECUTVE EXECUTIVE
IV SHIFT V SHIFT EXECUTEIVE III
PROD PROD PLANNING

CAPACITY QUALITY
PLANNER INSPECTION
N
PROCESS
DEVELOPMENT

APPRENTICE -2/
FITTERS -11 WELDERS-22 HELPERS-2

JOB DESCRIPTION OF CHIEF OF SMD

1. Plan and ensure manpower, machineries and infrastructure with reference to IDS and
planning.
2. Plan and ensure sheet metal components as per IDS and planning.

Acharya’s Bangalore B- School-2010


3. Plan and implementation of improvement activities and company initiatives in the
department.
4. Implementation and sustenance of ISO 9001: 2008 QA system and its improvement.
5. Implementation and sustenance of ISO 14001:2004 EMS system.
6. Implementation and sustenance of SAP system
7. Plan for human resources and training related activities in the department.
8. Measurement and score card analysis.

JOB DESCRIPTION OF EXECUTIVE-

1. Ensure that all sheet metal components are produced in shop as per plan and quality
norms.
2. Plan for preventive maintenance and trouble shooting of SMD machines.
3. Plan for the required tooling, accessories, jigs and fixtures.
4. Scheduling of work centre as per planning.
5. BOM and routing updating in SAP.
6. Plan for improvement activities.
7. Any other job assigned within the function from time to time like development of
drawings, designs or fixtures etc.

JOB DESCRIPTION OF EXECUTIVE II

1. Design of jigs and fixtures.


2. Preparation of process drawings and quality work instructions.
3. Programming of CNC machines like Laser, Bending and ROBO welding.
4. Trails and prove of components in ROBO welding.

JOB DESCRIPTION OF EXECUTIVE III

1. Preparation of production order with reference to planned order.


2. Correction of production orders.
3. Updating the capacity chart of planning.
4. Plan for dispatch report.
5. Plan and feedback to schedule for shortage items.
6. SDM entry for welding activity.
7. Prepare planning of sheet metal component as per SAP.
8. Ensure that all sheet metal components are produced in shop as per plan and quality
norms.

Acharya’s Bangalore B- School-2010


JOB DESCRIPTION OF EXECUTIVE IV

1. Ensure all machines are working with reference to tooling, fixtures and regular
maintenance activities.
2. Programming for Laser cutting, Bending and ROBO welding machines for sheet
metal components.
3. On time movement of items as per scheduling.
4. Creation of NCR for in-house rejection and drawing mistakes.
5. Plan for preventive maintenance of machines.
6. Plan for rework of items.
7. Inspection of raw materials and ensure the weight as per SAP.
8. Plan for movement of items for inspection and painting.

JOB DESCRIPTION OF CAPACITY PLANNER

1. Schedule the machines as per production order.


2. Plan and ensure dispatch of sheet metal components to store.
3. SDM for Laser and Bending operations.
4. Maintaining records and documents.

JOB DESCRIPTION OF QUALITY PLANNER

1. Inspection of finished components for any operations.


2. Inspection of vendor components.

JOB DESCRIPTION OF PROCESS DEVELOPER

1. Manufacture of JIGS and FIXTURES for all operations (if necessary).


2. Trails of components in Welding and ROBO Welding.

JOB DESCRIPTION OF FITTERS

1. Check for correctness of all components and see that it conforms to the
drawing, if not inform the executive.
2. Execute production activities like cutting, drilling, marking, tapping and
bending.
3. Follow up for the supply of semi finished items for further operation.
4. Maintain necessary records like inspection report for critical components.

Acharya’s Bangalore B- School-2010


JOB DESCRIPTION OF WELDERS

1. Check for dimensions and angles of the semi finished component WRT to
drawings.
2. Executive production activities like welding etc and updates in SAP operation
confirmation.
3. Ensure for squareness and dimensions within tolerance given in drawing
before welding operation.
4. Ensure that components after welding are sent to finishing operations.

PURCHASE DEPARTMENT
Purchasing department functions all the purchasing activities required for the company.

CHIEF OF SUPPLY CHAIN

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CHIEF OF PURCHASE

EXECUTIVE (2)

FUNCTIONS:

1. Preparation of annual requirement in consultation with Chief of materials for long


lead & other bought out materials.
2. Negotiation with supplier, Releasing of Purchase order.
3. Analysing the quotation & finalization of purchase order in consultation with higher
authorities in case of annual requirement and new items, new supplier.
4. Maintaining the relevant documents of transaction relating to procurements.
5. Following up with supplier for timely delivery & with accounts for payment wherever
necessary.
6. Cost control on procurement, identifying the new supplier & alternative
manufacturers.
7. Collection of items whenever necessary.
8. Arranging to return the rejected items and informing the accounts for raising the debit
notes.
9. Effective participating in inventory control management activities.
10. 5’S activities.
11. Effective implementation & sustenance of ISO 9001:2008 QA system standards.
12. Effective implementation & sustenance of ISO 14001:2004 EMS system standards.
13. Effective implementation & sustenance of SAP system.

PROCESS OF PURCHASING

1. Receiving drawings, BOM from design department.


2. Check if it is a new component.
3. If possible to accommodate with present supplier then proceed as per defined process.

Acharya’s Bangalore B- School-2010


4. If not then send RFQ to supplier and get quotes scrutinized negotiate and finalise after
comparing quotes.
5. Enter into record and receive purchase requisition.
6. Convert PR’s to PO.
7. Release PO
8. Check if material is to be imported
9. If yes, then follow and get LC details & inform supplier.
10. Get delivery details from supplier and inform finance and excise.
11. If not imported get material & make goods receipt.
12. Check if inspection is required, if so organise through QA, if material is accepted take
into stores stock.
13. If not QA to raise NCR on purchase.
14. Receive NCR & send items to supplier for rework or replacement.

INFORMATIN SUPPROT GROUP

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The main function of this department is updating of all software packages, machine
breakdown and maintenance. The software packages used by the company are, SAP & ERP.

The SAP ERP application is an integrated enterprise resource planning (ERP)


software manufactured by SAP AG that targets business software requirements of midsize
and large organizations in all industries and sectors. It allows for open communication within
and between all company functions.

Chief of ISG

Executive-1 Executive-2 Executive-3 Executive-


4(contract)

Functions of ISG:

1. Taking note of current requirement.


2. Securing data.
3. Analysis of new trends.
4. Backup of data.
5. CRM, ERP.
6. Software updates, installation of patches.
7. Maintenance of servers.
8. Customize ERP software as per requirements.
9. Develop add-on modules to ERP as per requirements.

JOB DESCRIPTION

EXECUTIVE -1:

1. Ensure functioning of LAN hardware


2. Ensure that downtime of any computer is kept minimum.

Acharya’s Bangalore B- School-2010


3. Audit backup log to ensure that all essential data is backed up regularly.
4. Customize ERP software as per requirements and in concurrence with HOD.
5. Train users as per desired objective.
6. Maintain or enhance already created software programs.
7. Implementation and sustenance of ISO 9001:2008 Quality Assurance System
in ISG
8. Implementation and sustenance of ISO 14001:2004 EMS system in ISG.
9. Implementation and sustenance of SAP system.

EXECUTIVE -2:

1. Fresh user training to new CRM users


2. Reports related to CRM using login to CRM software.
3. Customizing reports and screens of simple requirements.
4. Web designing and creating new users and fixing security levels.
5. Sales and support process as decided by CRM.
6. Taking CRM data backup.
7. Providing help to CRM user related to usage of software.

EXECUTIVE – 3:

1. Develop add-on modules to ERP as per requirements


2. Incorporate new IT technologies.
3. Ensure functioning of LAN hardware.
4. Downtime of any computer is to be kept minimum.
5. Train users as per desired objective.

EXECUTIVE – 4:

1. Ensure functioning of LAN.


2. Ensure downtime of a system is minimum.
3. Any other responsibility assigned by the superior from time to time.

OBJECTIVE:

Acharya’s Bangalore B- School-2010


The objective of this department is to streamline the functioning of computer activity related
to Information Systems. This shall serve reference to all Personnel of ISG and connected
Personnel / Group.

SCOPE:

The procedure is applicable to the following activities of ISG:

Breakdown Maintenance.
Commissioning of new IT resource.

Support & Service by ISG.

Disaster recovery and backup.

PROCESS MODULE FOR BREAKDOWN AND MAINTANANCE

PROCESS INPUTS PROCESS OUTPUTS


Break down call from user Fully validated information system
Trouble shooting check list Service reports
Approved vendor list Training document
Manual of hardware and software

RESOURCES REQUIRED
ERP software package
Trained manpower
Office equipment & stationery
Supplier & product catalogue
Infrastructure like IT spares
Storage Racks and facilities
IT equipment to be repaired

Acharya’s Bangalore B- School-2010


CENTRAL STORES

Central stores or storage is the function of receiving, storing and issuing


materials. It includes Bought out items, In-house manufacturing items and also
swapped items return from assembly department.

OBJECTIVES:

To ensure that the materials at incoming stores are handled, stored and
preserved, and made available in time properly to avoid damage and
deterioration.

SCOPE:

This shall cover bought-out items, vendor and internally manufactured items required
for assembly of products.

RESPONSIBILITY:

Chief of operations shall be primarily responsible for the operations of the stores.
Stores executive and staff will be responsible for any day to day activities.

FUNCTIONS OF STORES DEPARTMENT

1. Receipts:
 In-house manufacturing components – CMD/SMD
 Bought out items.
 Raw materials
 Finished items
 Excess /swapped items return from assembly
 Tooling and trails –customer items
2. Storage (items moved to location)
 Taking receipt report every 1 hr. once –customized report.
 Move the items to the respective locations.
 While keeping items in location if any discrepancy (wrong items) found
informed to receipt entry person for reverse the receipt and send back to
the respective department.
 If new items received keep in an identified place and inform to
supervisors for allocating location.
 Identify the items location with item ID on yellow sticker.

Acharya’s Bangalore B- School-2010


 Update the location in SAP.
 AM-Block R-Rack L-Level
3. Issues
 Pick list issues
 General/consumable item issues
 Shortage item issues
 NCR items replacement

JOB DESCRIPTION OF EXECUTIVE STORES:

1. Co-ordination with related functions i.e., purchase, vendor, TSG, tooling


and trials, assembly division, A & packing for day to day functions.
2. Receipt storage and Issue control:
 Bought-outs, vendor and internally manufactured items required for the
assembly.
 Acknowledge customer supplied items and pass on information to
TSG/CSG.
3. Keeping items ready for dispatch as per packing list.
4. Maintenance of location plan.
5. Implementation and sustenance of 9001 and 14001 systems.
6. Implementation of SAP system.
7. Clearance of items as per quality plans.

JOB DESCRIPTION OF STAFF-1 (RECIEPTS)

1. Receiving material as per purchase order.


2. Check the materials as per purchase order.
3. Report to the system regarding receipts.
4. Sending/offering materials for inspection as per quality plan.
5. Moving accepted material to designated location.
6. Acknowledgement of customer supplied items and report to TSG/CSG.

STAFF 2, 3 & 4: (ISSUES)

1. Issue of materials as per pick list of SAP/MRN/Packing list/ship list.


2. Update records in electronic media.
3. Acceptance of the returned items as per stores return note.
4. Maintenance of records.

Acharya’s Bangalore B- School-2010


HELPERS:

1. Material movement and storage within stores.


2. Material movement from stores to assembly.
3. Loading and unloading of materials.
4. Use of cranes, trolleys.
5. Maintenance, cleaning of storage space.

INVENTORY CONTROL TECHIQUES

 Always Better Control (ABC) Analysis


 Fast moving, Slow moving and Non moving (FSN)
 Max-minimum system
 Economic Order Quantity (EOQ)
 FIFO method

SHELF LIFE ITEMS:

1. Put tag mentioning date of receipt during receipt.


2. Move the items to the respective location
3. Issue first cum first basis(FIFO method)
4. During issue if shelf life items found receipt date beyond 3 year inform to
supervisor for scrap the item Ex: all
petroleum products, belts, rubbers etc

APPLICATION OF 5’S – 3 BIN SYSTEM

 Red colour : Hazardous waste like oil soaked cotton waste, chemical/paint waste oil
soaked polythene covers
 Blue colour: Recycle items like paper, wood
 Green colour: Eco friendly waste like food waste

Acharya’s Bangalore B- School-2010


TECHNICAL SUPPORT GROUP

Technical Support Group is indeed a sales department which acts as a


link between the company and the customers. This department does all the sales
activity, the company don’t have marketing department as such because Ace
designers comes under Ace Micromatic Group of company.
This Ace Micromatic Group of company does all the marketing
activities; it gets order for Ace designers.
After getting orders for Ace designers, the TSG department Starts
functioning. It will discuss with the all respective departments and checks out
the feasibility of the order and further process are explained below.

DEPARTMENTAL CHART

Managing Director

Sr.Executive
TSG

Jr.Executive-2 Executive-4 Commercial Office Executive


OBJECTIVE:
asst-2
OBJECTIVE

To define and describe the procedures followed by the Technical Services


function to ensure that the services offered within the function helps to manufacture a
quality product and conforms to the specified requirements of the customer.

SCOPE

Acharya’s Bangalore B- School-2010


Applicable to pre-order and post-order activities for the entire product range including
contract reviews and order acceptance.

FLOW CHART OF ACTIVITIES IN TSG

MMT CUSTOMER

ENQUIRY

PROPOSAL

NEGOTITIATION

PURCHASE ORDER

ORDER ACCEPTANCE

CUSTOMER INSPECTION

DISPATCH

JOB DESCRIPTION

SENIOR EXECUTIVE:

1. Releasing indicative delivery schedule.


2. Releasing quotation and releasing pricing
3. Conducting monthly meeting and weekly production meeting
4. Submission of MIS report

Acharya’s Bangalore B- School-2010


5. Preparation and submission of proposal
6. Submit order acceptance
7. Implementation and sustenance of ISO 9001, 14001 and SAP activities.

EXECUTIVE/Jr. EXECUTIVE/TRAINEE EXECUTIVE – TECH SERVICES

1. Initiate contract review meeting-pre & post order


2. Communicate and interface with all the functions of the company
3. Initiate in preparation , issue and maintenance of information sheet
4. Issue of check lists
5. Handling changes in contract

OFFICE EXECUTIVE AND COMMERCIAL ASST

1. Preparation of proposals
2. Maintenance of sales order in SAP
3. Distribution of incoming mail to the concerned official
4. Maintenance of customer supplied items
5. Dispatch and maintenance of check lists.

Acharya’s Bangalore B- School-2010


ASSEMBLY DEPARTMENT
Assembly department mainly functions with the assembling of all machines both customized
and standard machines, assembly department has both Product and process layout in the shop
floor, it deals with the assembling, testing and delivering of the quality product to the
customer.

As the company is ISO14000 certified it has gone for 3 bin system where, wastes are
being dumped into 3 different coloured bins according to the type of wastes viz., red colour
for hazardous wastes, blue colour for recyclable wastes, green colour for eco friendly wastes.

It gets different parts manufactured from different departments viz., tool, hydraulics,
components manufacturing department, sheet manufacturing department, central stores. It
gets assembled and calls for customer to test the product before the delivery of the good. The
entire process, function of the department is described below.

OBJECTIVE

To carry out Assembly, Inspection and testing of mechanical sub assemblies and final
products to meet the specified requirements.

SCOPE

It is applicable to:

1. CNC Machines
2. SPM’s
3. Auto lathes

RESPONSIBILTY

Respective chief of machine Assembly divisions shall be primarily responsible for


mechanical assembly function with the assistance of other executives and operations.

Acharya’s Bangalore B- School-2010


DEPARTMENTAL CHART

CHIEF OF ASSEMBLY CHIEF OF ASSEMBLY


(CNC & SPM) (XL / FLOW CHART)

SENIOR EXECUTIVE

EXECUTIVE-6 TRAINEE ENGINEER-1 EXECUTIVE - 8 TRAINEE ENGINEER-


1

OPERATIVE-25 OPERATIVES-24

APPRENTICE-4
APPRENTICE-7

FUNCTIONS:

1. Development, preparation and updating of check sheets, process sheets and


assembly procedure sheets.
2. Assisting in-coming inspection, acceptance and maintain their status
3. Responsible for machine assembly and standard trials
4. Manpower planning for assembly activities
5. Preparation of process sheets and checks sheets where ever necessary and
conduct stage inspection.
6. Raising NCR’s and their reviews.
7. Training of the sub-ordinate staffs in assembly and testing activity and
appraisal of sub-ordinate staff.

JOB DESCRIPTION OF SENIOR EXECUTIVE


1. Responsible for managing CNC/SPM team
2. Monitor status sheets of sub –assemblies of machines
3. Ensure planned output of CNC, SPM machines
4. Ensure supply of components on time as per master plan

Acharya’s Bangalore B- School-2010


5. Development, preparation and updating of check sheets, process sheets
and assembly procedure sheets
6. Responsible for machine assembly and standard trials
7. Assisting in-coming inspection, acceptance and maintain their status
8. Improve the quality of the product
9. Facilitate ISO 9001:2008 implement and sustenance
10. Facilitate ISO 14001:2004 implement and sustenance
11. Manpower planning for assembly activities
12. Effective implementation of SAP system in related function
13. 5-s implementation for good housekeeping.
14. To perform any other activity as delegated by chief of assembly.

JOB DESCRIPTION OF EXECUTIVE


1. Responsible for complete assembly and testing of machines assigned.
2. Preparation of process sheets and checks sheets where ever necessary and
conduct stage inspection.
3. Supply of qualified items for assembly.
4. Monitoring /maintaining of assembly schedule chart.
5. Raising NCR’s and their reviews.
6. Training of the sub-ordinate staffs in assembly and testing activity and
appraisal of sub-ordinate staff.
7. Initiate and follow through quality improvement process
8. Coordinating with electrical function.
9. Coordinating for production of subassemblies.
10. Shop data maintenance.
11. Involve in quality improvement process.

JOB DESCRIPTION OF TRAINEE ENGINEERS

1. To assist executives in day to day functions of assembly activities.


2. Assembly and testing of machines in the absence of executives.
3. To familiarize with process module of assembly function.
4. Five years implementation for good housekeeping.

JOB DESCRIPTION OF OPERATIVES

1. Responsible for complete assembly viz, Axes assembly / sheet metal guarding
assembly as per work assigned by respective executive.
2. Assisting assembly executives in machines inspection and testing.
3. Assisting in inspection of items /recording or noticing of NC during the
process of assembly.

JOB DESCRIPTION OF APPRENTICE

Acharya’s Bangalore B- School-2010


1. To assist operatives in day to day activities
2. Any other activity assigned from time to time.

PROCESS OF ASSEMBLY DEPARTMENT

1. Planning.
2. Check type of assembly to be made and act accordingly.
3. Arrange for the materials.
4. Start assembly: update status monitoring chart.
5. Sub assembly planning.
6. Making sub assembly.
7. Assemble as per routing sequence.
8. Carry out mechanical checks.
9. Enter machines history records for a standard machine.
10. If it is a tooled up machine handover to tooling and trials function.
11. If it is a standard machine demonstrate to the customer (if required).
12. Take required CAPA.
13. Handover the machine for packing.
14. Handover the relevant documents to ERP/CSG.

HYDRAULICS DEPARTMENT

Acharya’s Bangalore B- School-2010


Hydraulics department mainly deals with the assembling of hydraulic machine, it sets the
oil pressure in it and then it assembles it with the machine. It’s a very small department
having 4 employees.

OBJECTIVE:

To test the hydraulic machine and assemble it.

EXECUTIVE

OPERATORS

APPREINTICE

FUNCTIONS:

To receive order from Assembly department.

To check for the availability of material

To test the machine and assemble the machine

CHAPTER6

Acharya’s Bangalore B- School-2010


SWOT ANALYSIS

The overall evaluation of a company’s strengths, weakness, opportunities, and threats


is called SWOT analysis. It is a strategic planning method used to evaluate the Strengths,
Weaknesses, Opportunities, and Threats involved in a project or in a business venture. It
involves specifying the objective of the business venture or project and identifying the
internal and external factors that are favourable and unfavourable to achieve that objective.
The technique is credited to Albert Humphrey, who led a convention at Stanford University
in the 1960s and 1970s using data from Fortune 500 companies.

 Strengths: attributes of the person or company that is helpful to


achieving the objective(s).
 Weaknesses: attributes of the person or company that is harmful to
achieving the objective(s).
 Opportunities: external conditions that is helpful to achieving the
objective(s).
 Threats: external conditions which could do damage to the
objective(s).

The SWOT analysis is often used in academia to highlight and identify strengths,
weaknesses, opportunities and threats. It is particularly helpful in identifying areas for
development.

STRENGTH:

 The strength of the ace designers is that they are having the experienced who are
expert in their fields.
 Ace Designers is the largest manufacturer of CNC lathes in India with a market share
of over 40%.
 Ace designers is a Top 3 5’s company certified by CI- EXIM Bank which has turned
this company to a well disciplined and is successful in the proper time management.
 ISO 9001 certified, which has enabled this company to benchmark its quality in the
industry.

Acharya’s Bangalore B- School-2010


 ISO 14001 certified, this shows the continuous updating of the company and its
corporate social Responsibility.
 Powder coating technique, an optimum utilisation of the resource(paint, dyes which
are non hazardous)

 Application of SAP.

WEAKNESS:

 It should concentrate on expanding certain departments viz., Hydraulics, Components


manufacturing Department where outsourcing is more.
 The tele call complaints received is more than average calls per year.
 Lean Organisational hierarchy where each subordinate , employee has to report each
and everything to the superior increases the burden on superior and decreases the
scope for the employees working under superior.

OPPORTUNITIES:

 As Ace Designers already have 40% share in the market , there is scope for another
60% share in the market.

 As major of the manufacturing and automobile industry are establishing their units in
India, the has an opportunity to provide more range of products with good
configurations.
 If the company gives more scope for research and development, it may find a unique
technique of manufacturing and get it patented.

THREATS:

 Obsolescence of Technology adapted.


 Threat from competitors.
 Increased outsourcing by company for customized product which may affect goodwill

CHAPTER7

Acharya’s Bangalore B- School-2010


FINDINGS:
 Ace designers is more quality conscious
 us and believes in delivering quality product tom its customers. ISO 9000 &
ISO14000 have enabled it to deliver quality product and bench mark its quality in the
entire industry.
 It has 40% share in the market.
 Its application of 5’s has made it a well disciplined, organised and has enabled the
company in proper time management.
 It always trains its employees and enables them to get adapted to the changing
technology.
 As a part of corporate social responsibility it picks student from rural are who have
completed ITI, diploma and appoints them as the apprentice.
 It has adopted SHE policy, as a part of it, it provides all safety majors. It is more
employees concerned and it won’t believe in overburdening its employees.
 The complaint received by the CSG department is more than the average rate.
 There is more outsourcing in some departments like assembly, components
manufacturing, tool department.

SUGGESTIONS:
 Expansion of manufacturing units or department to reduce outsourcing.
 To educate customers perfectly about the product properly to reduce the complaints.
 To give more scope for research and development.

Acharya’s Bangalore B- School-2010


CONCLUSION:
M/s ACE designers is enjoying by its continuous efforts and quick adaption to the
changes. To reach the increasing demands company is continuously putting efforts and is
delivering a quality product to its customers. Quality is all about the continuous
improvement and adaption to the changes, which is been done by the Ace Designers. It has
bench marked the quality of its product and service in the industry.

The increasing demand for its quality product has resulted in the production of a wide
range of oil CNC equipments, machines and lathes. Other than lathes, the company is also
known for its Work holding devices both standardised and customised as per the
requirements of the customers.

It is committed to customer satisfaction, through implementation of Total Quality


Management and Kaizen through complete involvement of employees. It actively participates
in all industrial Trade Fairs to exhibit its products to the potential customers.

Ace Designers are not only famous in India but are also well known for its quality
product globally, they have great demand globally and they export their products to France,
United States, Italy, and Australia.

Company’s success lies in its business excellence, continuous improvement. It has all
the abilities and infrastructure and meets the challenges of ever changing and increasing
competitive Global Market.

It’s strong Customer Relationship and the ability to satisfy its customer is taking it to
paramount of success.

Acharya’s Bangalore B- School-2010


Bibliography:

BOOKS REFERRED
HUMAN RESOURCE MANAGEMENT - SUBBA RAO
MARKETING MANAGEMENT -PHILIP KOTLER
12 EDITION
PRODUCTION AND OPERATIONS -K. ASHWATAPPA
MANAGEMENT

22ND ANNUAL REPORT2008-2009, ACE MICROMATIC GROUP

WEBSITES
www.acedesigners.co.in
www.google.com

Acharya’s Bangalore B- School-2010


Acharya’s Bangalore B- School-2010

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