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    TQM Activity: College of Business and Accountancy

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    Less Balesoro
    The document is a report submitted by John Lesther S. Balesoro to Prof. Rainier David A. Tayurang in May 2020 for a Total Quality Management activity course at the College of Business and Accountancy of National University. It addresses four questions on minimizing defects in production, improving supplier deliveries, controlling excessive set-up times, and dealing with misunderstood customer needs.

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    TQM Activity: College of Business and Accountancy

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    Less Balesoro
    28 views4 pages
    The document is a report submitted by John Lesther S. Balesoro to Prof. Rainier David A. Tayurang in May 2020 for a Total Quality Management activity course at the College of Business and Accountancy of National University. It addresses four questions on minimizing defects in production, improving supplier deliveries, controlling excessive set-up times, and dealing with misunderstood customer needs.

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    The document is a report submitted by John Lesther S. Balesoro to Prof. Rainier David A. Tayurang in May 2020 for a Total Quality Management activity course at the College of Business and Accountancy of National University. It addresses four questions on minimizing defects in production, improving supplier deliveries, controlling excessive set-up times, and dealing with misunderstood customer needs.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    28 views4 pages

    TQM Activity: College of Business and Accountancy

    Uploaded by

    Less Balesoro
    The document is a report submitted by John Lesther S. Balesoro to Prof. Rainier David A. Tayurang in May 2020 for a Total Quality Management activity course at the College of Business and Accountancy of National University. It addresses four questions on minimizing defects in production, improving supplier deliveries, controlling excessive set-up times, and dealing with misunderstood customer needs.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    NATIONAL UNIVERSITY

    College of Business and Accountancy

    TQM ACTIVITY

    Submitted by:

    Balesoro, John Lesther S.

    Submitted to:

    Prof. Rainier David A. Tayurang

    May 2020

    1
    1. How can you minimize defects?

    Building flexibility into the production process can be another way to reduce product
    defects. Just like innovation is encouraged during the design of new products, an
    innovative approach to production can also be helpful. And inspection of manufacturing
    process can also be helpful to identify the root cause of defects. Technologies like
    particle testing, vibration and resistance testing in order to reduce defects in the
    production process are available easily these days and should be used.

    2. How can you improve the poor supplier deliveries?

    To improve the poor suppliers’ deliveries, you need to communicate and discuss with the
    suppliers. The principle activity here is to explain the company’s intention. Either there is
    an issue and the organization wish to remedy the problem, or it seeks to expand its output
    to stretch revenues. In either case, the supplier must have a clear reason to adhere to the
    changes. Simply dictating new required standards will have little lasting impact, except
    for potentially damaging a hitherto healthy relationship. If a supplier if fails to meet
    defined standards, the management of either side must work with one-another to
    determine a program to close the gap. It must be clearly explained to the vendor that,
    should it be unable to meet the new requirements, its business will be harmed, either
    through reduced sales or possibly loss of the account entirely. On the other hand, if the
    supplier needs to improve its output to increase buyer organization sales often
    termed supplier development there must be clear incentives for the vendor to follow this
    pathway:  either through an enhanced share or wallet or possibly in a profit-sharing
    scheme, if you are looking to maximize innovation.

    2
    3. How can you control the excessive set-up times?

    To control the excessive set-up times is to Increase and Improve Staff Communication
    Staff communications between manager and employees is proven to be essential to
    improving efficiency between departments. For an employee to feel part of the team, the
    supervisor needs to explain the relationship between downtime and business profits—this
    makes the employee feel part of important decisions and operation strategies. Keeping
    your employees involved is key to increasing productivity. Happy and motivated staff
    members do a better job of contributing to the ultimate goal to reduce downtime in
    manufacturing settings

    4. How can you deal the misunderstood customer needs?

    To deal the misunderstanding customer needs you should let go of the idea that you need
    to fix anything. When sitting down with a difficult customer, your job is to listen,
    understand, and discern next steps not to immediately produce a solution. And if you
    faced with an angry customer, avoid the natural tendency to justify your position. Instead,
    understand that they're merely feeling undervalued and attempting to control the
    situation. Take your customer's frustration seriously, but not personally. Remain calm.
    And actively listen to what your customer says. When you've confirmed you understand
    their frustration, thank them for communicating it, and tell them you'll get back to them
    with a solution. When a customer's angry, it's possible no solution will make them feel
    better. Give them time to cool off, consult with your manager on the best way forward

    3
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