 preetysonu15@gmail.

com Shobhna Jain

EXPERIENCE SUMMARY
7.9 years of IT experience with emphasis on design, development & delivery of Enterprise
based applications for Telecom domain. Functional experience includes on Metasolv tool and
supporting Production Applications. Self motivated with natural leadership traits and oral
communication skills. Committed, Hardworking and a good team player Enthusiastic and
self-motivated. Good aptitude for learning

ACADEMICS
Qualification Institute Year of Passing
2008
B.Tech Mody Institute Of Technology, Laxmangarh (Sikar)
H.S.C. Vidya Mandir Sr.Sec.Girls School (Kota) 2004
S.S.C Vidya Mandir Sr.Sec.Girls School (Kota) 2002

TECHNICAL SUMMARY

SKILLS TOOLS
Production Support aids Metasolv Order Management, OSS-BSS End to End
Version Control SVN,Putty
Operating Systems UNIX, WINDOWS 9X, 2000, XP
Database SQL, PL/SQL, Oracle 9i
Packages MS Project 98, MS Office (Word, Excel, PowerPoint etc.)

WORK EXPERIENCE
Duration Organization Role

Nov 2008 - 15 July

PROFESSIONAL CAREER DETAILS

Project 1:
Project Name: Deployment Group-Internal IT(Internal Audit System)
Client: Internal
Environment: MS Excel,TCS Audit Quality System (TQAS)
Period: Sept 2015 till 15-July-2016
Team Size: 27

 
Project Description
 Periodic internal quality systems audits shall be conducted across projects,
relationships, support groups and management functions, including corporate
functions in a planned manner to evaluate the compliance with and the effectiveness
of the iQMSTM. Personnel suitable and independent of those having direct
responsibility for the work being done conduct the audits.
 The Audit & Compliance Group (at Corporate and IOU/GDC level) is responsible for
scheduling, organising, conducting and maintaining records of audits. Projects and
support groups that follow special domain specific processes are audited by auditors
who have experience in these domains. Security audits for management functions,
mission-critical projects and groups such as Admin, Internal IT and HR are conducted
by auditors with security domain expertise.
 Internal audits for HSE will be conducted by auditors who are trained and possess the
HSE related competency.
 Non-conformances encountered during the audit are reported to the persons
responsible for the area audited.
 PLs and support group managers take appropriate and timely resolution on any
discrepancies identified during these audits.
 The audit findings form an input to Management Reviews. Records of audit findings
must be retained for an appropriate period.
Scope of Work:
 Scheduling and managing the periodic audits for projects, support areas and
management functions.
 Preparing quarterly plans for conducting organisation-wide audits

 Maintaining records of internal and external audits

 Receive and review internal audit reports from the internal auditors and NCR/NCER.
Role and Responsibility ( Audit & Compliance Team Member):
 Assign internal auditors for conducting the IOU/ GDC-level audits 
 Assign auditors for conducting the cross IOU audits 

 Receive internal audit reports from the internal auditors of the IOU/ GDCs.

 Implementing Audit Procedures and coordinating audit activities at the IOU

 Maintaining a pool of trained auditors at the IOU

 Maintaining audit records for the IOU

 Tracking non-conformances to closure in collaboration with the DAM

 Escalating the disputed NCRs for review to Head – Audit and Compliance.

 
  Review the internal Audit report and NCR’s and also follow up with auditee and
auditor to close the NCR’s within time line.

Project 2:
Project Name: GE Corporate Taxes VAT
Client: GE Corporate
Environment: PL/SQL Developer, Putty, Filezila, SRTT (Sabrix Regression Testing Tool)
Period:   July 2013 till Nov 2013
Team Size:           30

Project Description
 Sabrix Regression Testing Tool (SRTT) will be used to execute Test Cases for the purpose
of testing Sabrix Upgrades. These test cases include SRTT Templates, Test Criteria, Use
Cases and Test Criteria Values.
 Automation must be written to populate the SRTT using Data from Sabrix Audit tables.
Scope of Work:
 Requirement Document
 Automation to populate the SRTT
 Instructions for running the Automation
 Provide ongoing support and maintenance for the Automation
Role and Responsibility:
 Create SRTT Project for each Host System – Created manually by the Tax engine COE
Team using SRTT as interface
 Create SRTT Template
 Validate input parameters
 Identify Audit records
 Create SRTT User cases
 Run Tests – Run manually using the SRTT user interface

Project 3:
Project Name: Global Data and Mobile Systems (Tata communications Limited, India)
Client: Tata Communication Limited (TCL)
Environment: Oracle Application, PL/SQL Developer, Oracle 9i, VSS and UNIX
Period: Dec 2008 till Jun 2013.
Team Size: 100

 
Project Description

 Enterprise Business Unit handles the pre-paid and post-paid products and services of
major business lines of Tata Communications Ltd.
 The project implemented consists of various modules of OSS-BSS. Order Management
has been handled using Oracle Sales Online (OSO), Point of Sales (POS) and Metasolv.
Billing maintains the customer information and has been done for customer using
Convergys’ Geneva tool. The Customer Relationship Management has been taken care by
the interface of two applications namely Oracle Tele Service and BMC Remedy via
Enterprise Application Interface (EAI).

 MetaSolv Order Management is a part of the Operational Support Systems (OSS)

 Project involves maintenance and Support of different services at the Enterprise level. It
deals with billing of customers of Tata Communications Limited. The Business Objects
reports give detailed information related to TCL like billing, Sales etc.
Job Profile:
Role: Change Manager

 Analyse, prioritise, classify and schedule the Requests for Change (RFCs) based on
priority and severity
 Assign teams to conduct RFC impact analysis, risk assessment and knowledge transfer
from development team to production support team
 Facilitate, prepare agenda and provide all necessary review information for Change
Advisory Board (CAB) meetings to CAB members prior to the meeting
 Facilitate the approval process for the RFCs from all the relevant parties within the SLA
 Liaise with all necessary parties to coordinate the build, test and implementation of RFCs
as per the schedule
 Provide change notification to the change requester and other relevant parties
 Monitor the successful completion of all RFCs
 Review and evaluate the Change Process

Role: Production Support executive

 providing high level technical support to customers after the production rollout of phase-1
for TCL.
 Responsible for production rollout of new Change Requests and projects for Tata
Communication and Neotel.
 Discussion with the client regarding the problems with existing workflow and suggesting

 
 solution to them.
 Discussion with the client regarding the Change Requests and design for customisation.
 Preparation of Set up Documents, code movement tracker & Test cases.
 Change requests in Metasolv.
 Tickets Solving.
 Manual testing of OSS-BSS E2E flow.
 Written PL-SQL scripts to customize the data in database as per user requirement.
 Server Management.
 Adhoc Requests.
 Month end and year end activities.
 Interaction with Client and Users.
Leadership Achievements
1. Handling Metasolv Application and allocating tasks among team members.
2. Conducting knowledge sharing sessions for new joiners and other team members.
3. Served as a coordinator in the organizing team of our college Tech Fest.
4. Received Customer appreciation awards.