Assessment Task 1: Written Questions

Task summary
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment. 

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet

Timing
Your assessor will advise you of the due date of this assessment.

Submit
 Answers to all questions

Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which
tell you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in detail, and identify
important points and key features. Generally, you are expected to write a response one or two
paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more
things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are
expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more
things are different, ensuring you indicate the relevance or the consequences. Generally, you are
expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues
or features and express some form of critical judgement. Generally, you are expected to write a response
one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable
qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should put forward arguments for and
against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you
should provide a detailed response with key points and features and provide critical analysis. Generally,
you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly
describe the required information. Generally, you are expected to write a response two or three sentences
long.

List – when a question asks you to list something, this means that you are asked to briefly state
information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points.
Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving
the main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. Provide an explanation of each of the following meeting terminology:

a. Quorum
b. Procedural motion
c. Proxy
d. Conflict of interest

2. Outline a meeting structure for a formal meeting.

3. Outline a meeting structure for an informal meeting.

4. Outline at least three key arrangements that need to be made for a meeting.

5. Outline two responsibilities of a Chairperson prior to a meeting.

6. Outline three important aspects of a Chairperson’s job during a meeting.

7. Explain why it is important for a Chairperson to monitor the participation of all those involved
in a meeting.

8. In relation group dynamics answer the following questions:

a. explain how, in the role of a Chairperson, you would manage someone who is
dominating the meeting.
b. Explain how in the role of a Chairperson you would manage someone who is too shy
to contribute to a meeting.
c. Explain how in the role of a Chairperson you would manage two people having a
private conversation within a meeting.
9. What are group dynamics and how would you describe this in relation to meetings?
10. Provide a definition for each of the following roles within meeting dynamics:
a. Initiator
b. Clarifier
c. Dominator
d. Degrader
e. Distractor
f. Supporter
g. Gate Keeper

11. Describe two ways of conducting meetings.

12. Describe three advantages of face to face meetings and give an example of a workplace
situation where this type of meeting may be used.

13. Describe three advantages of meetings held by teleconference or web conferencing and give
an example of a workplace situation where this type of meeting may be used.

14. Describe the use of webcams for meetings, including a brief description of how to use a web
cam.

15. Explain the purpose of an agenda and identify five items that should be included in an
agenda.

16. Explain the purpose of meeting minutes and list five items that should be included in meeting
minutes.

17. Explain the difference between informal meeting minutes and formal meeting minutes.

18. Access the Corporations Act 2001 from the Internet and identify the information from the Act
that relates to notices of meetings. Now answer the following questions:
a. To whom must a notice of meeting be provided?

b. How must the notice of the meeting be provided? Indicate at least two ways.
Assessment Task 1 Checklist
Student’s name:

Completed
Did the student provide a sufficient and
successfully Comments
clear answer that addresses the
suggested answer for the following? Yes No
Question 1 a
Question 1 b
Question 1 c
Question 1 d

Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8 a
Question 8 b
Question 8 c
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18a
Question 18b

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name
Student’s name:

Completed
Did the student provide a sufficient and
successfully Comments
clear answer that addresses the
suggested answer for the following? Yes No
Date
Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 2: Formal meeting project

Task summary
This assessment task requires you, in the role of Operations Manager, to prepare for and conduct a
formal meeting to discuss the program for the upcoming Leadership Conference for Grow Management
Consultants. This will include developing an agenda, and then conducting the meeting and checking and
distributing the minutes.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
 Meeting Policy and Procedures
 Meeting Agenda Template
 Draft Conference Program
 Meeting Minutes Template
 Space for a meeting and roleplay participants

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email with Draft Conference Program and Meeting Agenda attached.
 Email to your assessor with the following attached:
o Meeting Minutes
o Revised Conference Program
o Screen shot

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.
Assessment Task 2 Instructions

Carefully read the following:

Grow Management Consultants is a small consultancy company specialising in leadership development

services.

Staff employed at Grow Management Consultants include the CEO (Paul Burns), Operations Manager
(you), a Senior Management Consultant (Bob Downs), Marketing Manager (Jack Steel) and an
Administration/Project Officer (Sally Smith).

There are also two management consultant contractors (Jane Simms and Leander Duval) who work from
the office at least 2 days a week each. All of the management consultants travel extensively across
Australia visiting clients.

Each year the company runs a Leadership Conference. This year’s conference will be held in October
2019 and planning has commenced. The theme of the conference this year is Leadership Conference
2019: Leading in the twenty first century and the idea is to have talks and workshops on the latest trends
in, and techniques for, leadership.

You (the Operations Manager) have developed a preliminary conference program that shows the overall
format and timing for the conference.

However, you have decided to call a formal meeting to:

 Discuss your own ideas for conference topics.
 Seek ideas for conference topics from staff for each of the allocated spots in the program.
 Arrange a suitable schedule of meetings to ensure that plans for the conference are regularly
discussed and actioned.
 Allocate roles and responsibilities in regard to organising and running the conference, including:
o Identifying and organising a venue for approximately 100 people,
o Organising catering for approximately 100 people
o Identifying suitable speakers
o Organising travel and accommodation for speakers
o Developing and printing marketing material

Complete the following activities:

1. Develop a meeting agenda

 Based on your review of the case study information above, as well as the Grow Management
Consultants Meeting Policy and Procedures and the Draft Conference Program, you are
required to develop an agenda for the meeting.

Use the Meeting Agenda Template to guide your work.

The agenda must:

 Clearly show the date, time and location for the meeting.
 Include the duration of the meeting (30 minutes).
 Clearly identify the names of staff who will attend the meeting as per the meeting
policy and procedure.
 Include items for discussion as per the scenario information and meeting policy
and procedure.

The Administration and Project Officer will be roleplayed by the assessor, who will take notes
at the meeting.

The other staff will be roleplayed by other students. Each student roleplaying a staff member
will be briefed by the assessor to research and make notes on a topic for the conference for
discussion.

Before attending the meeting, consider to whom you should allocate each of the required
roles and responsibilities for the conference (There is no right or wrong answer for this. You
only need to advise each staff member of their roles and responsibilities).

Save this document as Meeting Agenda.

19. Identify leadership topics

Prior to the meeting, you are required to identify potential topics for the leadership conference
by reviewing and analysing information from the report Global Human Capital Trends 2017 at:
https://www2.deloitte.com/au/en/pages/human-capital/articles/global-human-capital-trends-
2017.html

Based on your interpretation of the information in the report, identify at least two ideas for
leadership topics. You should make notes (handwritten or typed) to speak from at the meeting
for two proposed conference topics and that include:
 Proposed conference topic title
 Summary of the content to be discussed.

When speaking about your ideas at the meeting, as a guide you will speak for 1 to 2 minutes
on each topic. Use the following example to guide you in developing your ideas and making
notes (this example has not been taken from the above report, it is an example only to help
you write down your ideas).
Example topic and information:

Mindful Leadership: Becoming a Mindful Leader by the Application of

Acceptance and Commitment Therapy (ACT) Principles.
ACT is an evidence-based approach that has been applied to clinical and
organisational settings. When used as a leadership model, the application of
ACT principles can assist managers in increasing work performance and
innovation while reducing work stress and work errors.
The presentation will introduce basic ACT principles and provide an
introduction to the qualities of being and acting as a mindful leader and
person. Such qualities include empathy and self-compassion.
This will be a practical session with the focus on teaching and applying
mindfulness techniques at work.

During the meeting, you need to be able to demonstrate that you can identify and interpret
information from complex texts. That is, that you can identify two topics based on the
information in the report, and then summarise the information in your notes for discussion at
the meeting. The example above provides an indication of the level of response required.

20. Confirm the meeting arrangements

Send an email or calendar appointment to the meeting participants in accordance with the
timeframes as set out in the Meeting Policy and Procedures. Send these emails out to your
classmates and your assessor who are role playing the meeting participants.
The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style. It should introduce and summarise the contents of the
attachments. Ensure that your email includes the date of the meeting within the body of the
email to show that you understand the designated timelines as set out in the Meeting Policy
and Procedures. Attach the Draft Conference Program and your meeting agenda to the
email. Your email needs to request confirmation of attendance.

Confirm meeting attendance with all participants and send any emails or calendar invite
acceptance emails to your assessor as evidence of this.

Send the Administration and Project Officer an email to request that they book Meeting Room
1 for the required date and time and advise of any other necessary arrangements as per the
meeting policy and procedure.

21. Conduct the meeting

You are required to conduct the meeting in the role of the Chair.

Review the Meeting Policy and Procedures to make sure that you understand and can apply
the Chair’s role and responsibilities.
 Prior to the commencement of the meeting, ask the Administration and Project Officer (your
assessor) to take notes of the meeting so that you can prepare the minutes following the
meeting. Provide instructions for note taking as per the meeting policy and procedure. You
will be assessed on this. The Administration and Project Officer will write up their notes and
provide them to you following the meeting. Note that you should also take your own brief
notes so that you can check that all the meeting content was covered.

Chair the meeting in accordance with the company’s meeting policy and procedures for face
to face meetings, as well as meeting legal and ethical requirements. This is to include the
following:

Prior to the meeting

 Checking that the meeting space meets health and safety requirements as per
health and safety legislation. Your assessor will set up at least two hazards in the
room which you will be required to identify and then rectify.

At the outset of the meeting

 Introducing yourself and welcoming everyone.
 Making sure everyone has a copy of the agenda and draft conference program.
 Stating the purpose of the meeting.
 Advising the timeframe for the meeting.
 Encouraging all team members to contribute.

Chairing the meeting including

 Keeping to the time frame as set out in the agenda e.g. wrapping up the
discussion when the time limit for the agenda item is reached.
 Going through each of the agenda items in order.
 Keeping on track by ensuring everyone sticks to the agenda.
 Respecting everyone’s views and using active listening techniques.
 Making sure the meeting starts and ends according to the time in the agenda.
 Promoting ethical behaviour – at the meeting a staff member will raise an ethical
issue which you will need to respond to appropriately.

Leading the meeting according to your agenda, ensuring that:

 You share your own ideas for conference topics.
 You seek the ideas from the staff team, encouraging everyone to contribute.
 All ideas are discussed, and the conference program is agreed on. Note as there
will be one more idea than there are spaces in the conference program, you will need
to discuss this issue and facilitate a consensus.
 You achieve the meeting outcomes desired i.e. to finalise the conference
program.
 You facilitate a consensus on the best day and time for conference meetings.
 You explain that the minutes of the meeting and a finalised conference program
will be sent to staff following the meeting.

During the meeting, you are required to demonstrate effective communication skills including:
  Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

At the end of the meeting, notify the note taker that the notes of the meeting will need to be
provided to you within the timelines specified in the meeting policy and procedure.

22. Prepare meeting minutes

Review the notes of the meeting provided by the minute taker (your assessor) and then
prepare detailed meeting minutes based on the notes provided.

Use the Meeting Minutes Template to guide your work.

You are required to check that the minute taker has taken a true and accurate record of the
meeting, as well as proof reading for any spelling and grammar mistakes.

Save this document as Meeting Minutes.

23. Update the conference program
Write the conference program according to the ideas finalised at the meeting. This will show
that you have correctly reported on the outcomes of the meeting.

Use the Draft Conference Program to guide your work.

Save this document as Revised Conference Program.

24. Take a screen shot of your folder and files.

You should create a folder and save all documents associated with the meeting in this folder.
This will demonstrate that you can save meeting documents according to requirements.

You are required to demonstrate that you can file all of your records in a logical structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this assessment task should be correctly named
and filed.

The screen shot should show all the folders and documents.

25. Send an email to staff (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should include a brief summary of the outcomes of the meeting (3 to 4 points) and direct the
recipient to read the attached minutes and conference program.

Attach the following to the email:

 Meeting Minutes
 Revised Conference Program
 Screen shot

The minutes must be sent to staff within the designated timelines as specified in the Meeting
Policy and Procedures.
Assessment Task 2 Checklist
Student’s name:
Completed
Did the student: successfully Comments
Yes No
Develop an agenda that includes the purpose of the
meeting using the Grow Management Consultant’s
Agenda Template?
Follow the Meeting Policy and Procedures regarding
developing the agenda?
Send agenda and conference program via email to
each required meeting participant at least three
working days prior to the meeting?
Identify and interpret information from the report Global
Human Capital Trends 2017 so as to inform possible
conference topics?
Brief the minute taker on taking of meeting notes
according to the meeting policy and procedure?
Check that the meeting space is safe so as to conform
with health and safety legislation and remove hazards
identified?
At the outset of the meeting, perform the
responsibilities of the chair?
Chair the meeting as set out in the Meeting Policy and
Procedures?
Lead the meeting according to the agenda?
During the meeting, demonstrate effective
communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm
understanding
Develop formal minutes of meeting from transcribed
notes?
Check that transcribed notes represent a true and
accurate record of the meeting and update accordingly
in the final minutes?
Save the meeting minutes according to the subject of
the meeting and the date of the meeting and under
Conference meetings folder?
Correctly reflect meeting discussion in finalised
conference program?
Send minutes and final conference program via email
within required timelines?
Include in the final email a summary of the outcomes of
the meeting?
Store all meeting documents in relevant folders?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 3: Informal meeting project

Task summary
This assessment task requires you, in the role of Operations Manager, to prepare for and conduct an
informal meeting with your team to discuss social activities for the team.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
 Meeting Policy and Procedures
 Space for a meeting and meeting roleplay participants

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email regarding meeting arrangements
 Email with draft summary of the meeting outcomes
 Email with revised summary of the meeting outcomes

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.
Assessment Task 3 Instructions

Carefully read the following:

Grow Management Consultants has recently implemented a work-life balance policy.

The policy includes a new initiative to hold a quarterly social event for all staff.

As the Operations Manager for Grow Management Consultants, you have decided to have an informal
meeting with your staff to seek their ideas on social activities and to discuss timing (e.g. which days of the
week work best, what time). Note that the policy states that a maximum budget of $500 per activity may
be allocated and that activities may be held on Friday afternoons or after 5 pm on any other day of the
week.

You should follow the Grow Management Consultants Meetings Policy and Procedures for informal
meetings.

Complete the following activities:

1. Develop a meeting agenda.

The agenda should conform to the Meeting Policy and Procedures.

It should clearly show the date and time for the meeting, as well as who is to attend the
meeting and items for discussion as per the scenario information and meeting policy and
procedure. Note that the meeting will last for about 15 minutes.

Your assessor will advise you of the date and time for the meeting.

Prior to the meeting, you will also be required to make notes on your own ideas for social
activities. Research and make notes on at least two ideas to take to the meeting.

2. Send an email to the staff who will attend the meeting.

The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
It should introduce and summarise the contents of the attachment.

Attach the meeting agenda to an email to the relevant staff members. The email should
confirm the meeting arrangements and include an outline of the agenda.
3. Conduct the meeting
You are required to run an informal meeting with the staff (roleplayed by your assessor and
two other students). Review the Meeting Policy and Procedures to make sure that you
understand the role and responsibilities of the Chair for an informal meeting, as well as the
requirements for minutes.

The Administration/Project Officer will be roleplayed by your assessor and the other two staff
will be roleplayed by two other students. Each student roleplaying a staff member will be
briefed by the assessor to research and make notes on their ideas for social activities to
share at the meeting.

Chair the meeting in accordance with the meeting policy and procedures. This includes:
 Introducing the meeting by stating the purpose of the meeting and encouraging
all team members to contribute
 Ensuring that the meeting follows the requirements of the Chairperson as
outlined in the meeting policy and procedure
 Ensuring that the meeting is kept to time and focused on the specified purpose

Conduct the meeting according to the agenda in the email ensuring that:
 You share your own ideas for social activities
 You seek the ideas from the staff team
 All ideas are discussed and at least four ideas are agreed on
 You facilitate a consensus on the best day and time for the social activities
 Explain that you will send an email to report on outcomes.

During the meeting, you are required to demonstrate effective communication skills as
follows:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding.

4. Send an email to your team (your assessor).

You are required to demonstrate that you able to review and revise text, so this email will be
the draft version, and the next will be the revised version.
Assume that you have agreed on all of the social activities discussed at the meeting, as well
as the time that the activities will be conducted.
Draft an email to be sent to the team that briefly details the meeting outcomes and lists the
social activities agreed on, as well as the agreed times.
Finish the text with a note that you will be correcting the email and sending the corrected
version shortly.
This email should have the word “Draft” in its title.
Send the draft email to your assessor.
5. Send an email to your assessor.
Re-open the sent email and carefully check it for spelling and grammar and ensure that it is a
true and accurate record of the meeting. This email gives you the opportunity to demonstrate
to your assessor that you are able to correct your own work accurately, so this email needs to
contain text that is an improvement on the previous one.
When finished, send this revised draft of the email to your assessor.
This email should have the word “Revised” in its title.
It should be sent within the timeframes set out in the Meeting Policy and Procedures.