Quiz
Quiz
Quiz
ACCOMODATION
I. What have you learned during quarantine?
Gift of time
During this Enhanced Community Quarantine, COVID-19 is giving us the gift of time.
Almost all families around the world are being held and isolated in their house for almost
a month. We already the have the time, with no excuses, to spend time with our love
ones and to the things that we wanted to do before. A lot of us have been saying “I have
no time” but now we got all the time to spend time with our parents, to play with the kids
in our house, to read a book, to reflect and think about our life, our dreams, our passion,
to realize the things that matters most, and to build a relationship with God. All we need
to do is to prioritize things and manage our time. This is the perfect season to improve
ourselves and build a stronger relationship and make a lot of memories with our family.
The perfect time to realign ourselves with the things that we wanted before and the time
to lend a helping hand to the people that needs help the most because not all of us
have the same privilege that has the same perspective with this home quarantine.
II. If you were to meet the prominent figures of the hotel industry, who
would you pick and why? What is the contribution of those you did not
pick? (2 points)
Among the pioneers of the Hotel industry, I chose E.M. Statler. I’ve always been a
fan of person or group that started humbly from nothing and ended their career as one
of the most influential and prominent ones. The late E.M. Statler was also awarded as
the “Hotel Man of the Century” due to his innkeeping. Statler was also concerned about
making certain that the staff focused on guest satisfaction. When he established his first
hotel, he said "a hotel has just one thing to sell. That one thing is service. The hotel that
sells poor service is a poor hotel. It is the object of the Hotel Statler to sell its guests the
very best service in the world.
Statler's precepts eventually became the "Statler Service Code," a formulation for
employees of the founder's ideals. The code aroused so much interest that over the
years it was made available to guests as well as employees. Long before
"empowerment" became a cliché, every Statler employee signed off on the following
pledge:
1. To treat our patrons and fellow employees in an interested, helpful, and gracious
manner, as we would want to be treated if positions were reversed
2. To judge fairly - to know both sides before taking action
3. To learn and practice self-control
4. To keep our properties, buildings and equipment in excellent condition at all times
5. To know our job and to become skillful in its performance
6. To acquire the habit of advance planning
7. To do our duties promptly
8. To satisfy all patrons or to take them to our superior
Because of the pressure he put on employees, Statler was one of the first hotel owners
to be concerned with employee relations and benefits. He devised a profit-sharing plan
that allowed maids and bellmen to retire with security and dignity.
III. What are the contribution of those you did not pick? (2 points)
Kemmons Wilson
His most notable contribution was made to the University of Memphis – the
Kemmons Wilson School of Hospitality and Resort Management opened August 1,
2002, exactly 50 years after the opening of the first Holiday Inn. The $15 million building
that includes an 82-suite Holiday Inn with meeting facilities to accommodate 800 is
located on the university campus. This training facility and hotel will be a living legacy
that will provide its students a hands-on education and will produce key management
employees needed to staff hotel, restaurant and resort industry businesses for the
future. Kemmons died at the age of 90 on February 12, 2003 and is buried alongside his
wife and mother in Memphis, TN.
Conrad Hilton
The man who started Hilton Hotels, Conrad Hilton left his fortune to the Conrad N.
Hilton Foundation. In life, he believed in the power of international travel and trade to
foster world peace, and he left guidance for the Foundation to alleviate human suffering
around the world, without regard to race, religion, or country.
Earnest Henderson and Robert Moore
Sheraton Hotels and Resorts is an international hotel chain owned by Marriott
International. As of December 31, 2018, Sheraton operates 441 hotels with 155,617
rooms globally, including locations in North America, Africa, Asia Pacific, Central and
South America, Europe, the Middle East and the Caribbean
Ar. John Portman
Portman's best-known projects include hotels like the Atlanta Marriott Marquis, Hyatt
Regency branches in Atlanta and San Francisco, and many more from Los Angeles to
New York – each laid out around soaring internal atria. His wondrous works of
designing hotels are in another level as if you can only see them in movies. The change
in the function of a hotel brought about a change in its architecture. Owners renovated
older downtown properties and adapted them to the needs of the modern-day traveler
and he also boosted the popularity of Hyatt
IV. Give three examples of the different types of accommodation that you
wish to try in the Philippines
Hotels
1. Sofitel Philippine Plaza Manila
2. Shangri-la Hotal at The Fort
3. The Conrad Manila
Condotel
1. Oceanblue manila condotel – sea residences
2. Akasya Condotel
3. Prince Plaza 2
Campgrounds
1. North Beach Camp
2. Backpackers island El Nido
3. Camp talusi Hills
Bed and Breakfast
1. Escala Tagaytay
2. The Botique Bed and Breakfast
3. Olana Bed and Breakfast
Hostel
1. Z Hostel
2. Lub D Hostel
3. Haven Backpackers Hostel Manila
Tourist Inn
1. Novie’s Tourist Inn
2. Inngo Tourist Inn
3. North Tourist Inn
Motel
1. Germaroze
2. Victoria Court Suites Pasig
3. Victoria North Edsa Caloocan
Apartel
1. Makati Apartelle
2. Frederick’s Apartelle
3. Zenrooms Selah Pods Pasay
Pensions
1. Isaguirre's Pension House
2. Robe’s Pension House
3. The Fog House
Paradors
1. Paradores Del Casitillo
2. Paradores De Vigan
Health Spas
1. Discovery Primea
2. Crimson Resort and Spa, Mactan
3. Diamond Hotel
Private Homes – example
V. Worst Case Scenario | What will happen if the following division failed
to perform their function?
A hotel or an any time of accommodation is complex and composed of different
divisions. I divided it into two, namely:
Live Division - the services that deals with the guests or the external service.
Behind the Scene Division - .
Live Division
Personnel Division – one of the crucial parts of any businesses is getting the right
people or workers that would be best fit for the business and will deliver a quality of
service that the tourists or guests deserves. However, if the accommodation failed to
hire good personnel, the guests would not have a wonderful experience staying at a
certain accommodation and it would probably damage their reputation.
Security Division – security’s duties and responsibilities can vary depending on the
location of the hotel and the crime rate in the area. At the first glance, if the
establishment doesn’t look safe, its impossible for it to attract guests. However, if the
security division is not doing its purpose, the guests would not have a comfortable stay.
The guests might be anxious most especially if the guests are new to the place. What
matters to security division is the life of the guests because a lot of trouble may occur at
any given time.
Room Division – based in my understanding, the room division is the 1 st impression of
hotels and other accommodation. The personnel assigned in this division are expected
to be well spoken and accommodating. These people will dictate or the starters of the
accommodation experience of the guests. Without their proper service, the guests might
retrieve or cancel their reservation and just look for another place to stay in or can rate a
low satisfaction for their incompetence in service.
Food and Beverage – One of the main reasons why guests kept on coming back to a
certain accommodation, sometimes, regardless of other services if the food is on point,
there is a higher percentage that the guests will be satisfied and return. This will greatly
affect the costumer satisfaction and the worst-case scenario, the cooks and other staff
might lost their job and will be liable for having a low rating in food and beverage
service.
1. If we want to know the occupancy for a week in a 250-room hotel in which 641 rooms were
occupied during that week, the occupancy percentage would be? Show solution.
641
_________ x100 = 36.6% is the occupancy percentage during that week.
(250x7)
2. If the total revenue for the week was $85, 522 for a hotel occupied by 1,042 guests, then the
average daily rate per guest for the week is?
3. If 563 rooms were occupied by 812 guests during a week, the double occupancy is?
812 (total guests accommodated)
563 (rooms occupied)
= 1.44 double occupancy ratio means that 44% of the rooms were double occupied.
X. Give three examples of Accommodation Promotions. Show some
photos.
ATTRACTION
I. If time and money is not an issue, post a photo of the destination you
wish to visit that falls on this category:
e. Diversification
Many attractions have developed from an existing business such as farm attractions to
a diversified agricultural business.
f. Renewal of Innovation
Innovation is a principal concept in tourism business.
It is obvious that, today, fast-food chains are scattered all around the world. The people
easily accepted fast food chains due to its fast and quality service that it produces. If I
would go back in time and explore the Food and Beverage Industry, I would probably
time travel at early 1900’s where almost of the famous fast food chains today like,
McDonalds, KFC, Popeyes, Dunkin Donut, Burger King and many more. Specifically, I
would like to try the food of all those food chains and just be amazed with the founders
of these food services. Knowing that I only travelled back in time, I would ask advices to
those pioneers and start my own business and give them suggestions that will benefit
their business as if I’m trying to change the future. In addition, as a fan of coffee, I would
love to try the first coffee shops of 19 th century and savor every sip of coffee that I’ll
taste. Thus, Fast-food chains already build its foundation in the industry for being
reliable with its food quality and service. Giving the people a convenient, time saving,
and cheaper so that families could afford it without compromising the quality of food that
the costumer deserves.
II. Post a photo of an example of the different types of restaurants that you
wish to try in the Philippines.
a. Family Restaurant – kuya j
b. Coffee Shop – Tim Horton
c. Cafeteria – Highland Park Cafeteria
Restaurant size
Suitability of existing building
Site location whether provincial or within Metro Manila
Equipment specifications involved based on the kind of menu offering (regular or
limited menu line). In all cases, however McDonald’s specifies and approves the
menu offerings.
2. Zark’s Burger
According to the company, the Zark’s franchise fee ranges from P5.7 million to P6.5
million. This already includes the cost of store construction, equipment, and use of
trademark, among others.
3. Subway
The franchise fee for a SUBWAY store in the Philippines ranges from $10,000 to
$15,000.
According to Subway International B.V, the master franchisor of SUBWAY in the
Philippines, the total franchise investment can reach $160,000. This investment,
however, already includes:
Franchise fee
Store equipment – oven, chiller, menu board, counter
Training expenditures
Initial inventory
Improvement of the location
4. Gourmet Restaurant
5. Ethnic Restaurant
6. Fast food
7. Deli Shop
8. Buffet Restaurant
9. Transportation Restaurant
VII. With photos, give four examples of a restaurant Promotion.
1. Commercial Advertisement
3. Event Promotion
4. Magazine Advertisement
• In addition, more holidays and longer vacations are now enjoyed by more employees, because of
improved Social Security benefits and pension plan as well as medical advances which lead to a
longer life, many employees can now avail of fifteen or more years of full time leisure after
retirement.
• Another reason is that labor saving devices such as automatic washing machines, lawnmowers,
microwave oven, and vacuum cleaners have greatly simplified the demands of life.
2. Influences of Technology
• Sophisticated technology has provided new forms of recreation for the people. Outdoor recreation
uses complex and expensive devices in activities such as skydiving, hang gliding, scuba diving,
boating, roller blading, skiing, and now boarding.
• Computer dating provides a new form of social contacts for single adults. Video games offer
interactive competition or exposure to new varieties of play settings and “virtual realities”.
• The internet has become an important part of travel and tourism by providing information and
facilitates reservations and vacations choices. Home-based recreation has become dependent on
varied forms of electronic entertainment.
• Many people are now concerned about improving their health, vitality, and appearance through
diet and exercise. Those who exercise regularly look and feel better. Research showed that the most
successful fitness programs were those that provided recreational interest and satisfaction.
4. Commodification of leisure
• Various forms of recreation are being developed by profit- seeking businesses. Giant corporations
have taken control of music, television, movie businesses, sports stadiums, cruise ships, theme parks
and other leisure operations.
• Many elaborate new facilities which offer varied forms of recreation are being developed as part
of the trend toward commodification. In big cities, huge public fitness centers which includes pools,
aerobics, dance rooms, and facilities for family play are being built and often charge membership
fees that cost several hundred dollars a year.
• One of the sports programs for people with disabilities that has received much attention in recent
years is the Special Olympics, an international program of physical fitness, sports training, and
athletic competition for children, and adults with mental retarded.
6. New leisure roles for women
• At present, there is a strong drive for women to play a more equal role in recreational opportunities.
• In the past, women were barred from a variety of athletic, outdoor recreation, cultural, and social
involvements.
• Women were treated as second-class citizens in leisure opportunities with the emergence of a strong
feminist movement, this inequality was corrected.
• There is now growing interest in women’s tennis, gold, gymnastic, track and field, and similar events in
every level of competition. Outstanding women athletes have helped create a new image of feminine
strength, determination, and self-confidence.
• These are the federal, state, provincial agencies, and local departments that provide recreation and
leisure as services as a primary function.
• Also include are other agencies that offer recreation programs as a secondary responsibility such as
those concerned with social service, education, special populations and the armed forces.
• These are the governmental, non-profit agencies, both sectarian and non-sectarian which serve the
public at large with multiservice programs that often include a substantial element of recreational
opportunity.
• The most popular voluntary organizations include the Boy Scouts, Girl Scouts, YMCA, YWCA, and YM-
YWHA.
• They provide recreational and social activities for their own members and in some cases assist
community recreation needs. (golf, tennis, yacht, athletic, and country clubs.)
• Also included under this category are the recreation sponsors connected to residence such as
swimming pools, sports or fitness complexes or clubs attached to leisure villages, and apartments or
condominium retirements or retirement communities.
These are privately owned businesses which operate to make a profit such as ski centers, bowling
alleys, night clubs, movie houses, theaters, health spas or fitness centers, dancing schools and
theme parks.
5. Employee recreation programs They serve those who work for companies or employees by providing
recreation as a part of a total personnel benefits package linked to other services concerned with
employee health and fitness.
7. Campus recreation It includes intramural athletics or sports clubs, social activities, travel programs,
performing arts groups, entertainment, lounges, film series and other forms of recreation on college,
and university campuses.
8. Therapeutic recreation services These include any other program designed to meet the needs of
persons with physical or mental disabilities, individuals with poor health, dependent aging persons,
social deviant persons in correctional facilities, and similar special groups.