Hard Ware & Network Servicing Level - III
Hard Ware & Network Servicing Level - III
Hard Ware & Network Servicing Level - III
Based on
Occupational Standard (OS)
BAHIR DAR
Version: 1/2006/2014
Hardware and Networking Service Level III Level-III
Copyright Info/Author: ANRS TVED Bureau
August 2006 /2014
Preface
This curriculum has been revised by a group of experts from different TVET
Colleges of Amhara Region based on the Occupational Standard for Hardware and
Networking Service Level III. It has the character of a model curriculum and is
an example on how to transform the occupational requirements as defined in the
respective Occupational Standard into an adequate curriculum.
The curriculum Revision process has been actively supported and facilitated by
the ANRS TVED Bureau – in line with one of its mandates to provide technical
support to the regions – and by the TVET-Reform Component of the Engineering
Capacity Building Program.
Version: 1/2006/2014
Hardware and Networking Service Level III Level-III
Copyright Info/Author: ANRS TVED Bureau
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies
and strategies of the Ethiopian Government, technology transformation – by using
international standards and international best practices as the basis, and, adopting, adapting
and verifying them in the Ethiopian context – is a pivotal element. TVET is given an
important role with regard to technology transfer. The new paradigm in the outcome-based
TVET system is the orientation at the current and anticipated future demand of the
economy and the labour market.
The Ethiopian Occupational Standard (EOS) is - a core element of the Ethiopian National
TVET-Strategy and an important factor within the context of the Ethiopian TVET-
Qualification Framework (ETQF).
They are national Ethiopian standards, which define the occupational requirements and
expected outcome related to a specific occupation without taking TVET delivery into
account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopian Occupational Standard comprised of Units of Competence.
A Unit of Competence describes a distinct work activity that would normally be
undertaken by one person.
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Hardware and Networking Service Level III Level-III
Copyright Info/Author: ANRS TVED Bureau
Together all the parts of a Unit of Competence:
Describe a work activity
Guide the assessor in determining whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the respective
occupation with all the key components of a Unit of Competence:
A chart with an overview of all Units of Competence for the respective occupation
(Unit of Competence Chart) including the Unit Codes and the Unit of Competence
titles
A template for a Unit of Competence (Unit of Competence Standard) – this
includes further directions on the contents and format of the unit of competence
1. TVET-Programme Design
1.1 TVET-Programme Title: HARDWARE AND NETWORK SERVICING
1.2 TVET-Programme Description
The program is designed in line with the Ethiopian Occupational Standard (EOS).
Therefore, trainees participating and complete the programme successfully will be
qualified in Hardware and Network Servicing with competencies elaborated in the
respective EOS. Graduates of the programme will have the required qualification to
work in the construction sector in the field of Hardware and Network Servicing.
In the programme special emphasis is given to Hardware and Network Servicing
systems and devices of designing, installing, configuring and maintaining of hardware
and network equipments to the users. Graduates are therefore expected to maintain and
monitor Hardware and Network Servicing products in accordance with the
performance criteria described in the EOS.
The programme will be carried out as per the curriculum developed based on the EOS.
The curriculum gives details on the expected outcome, programme content, learning
strategy, evaluation and assessment as well as on the resource conditions of the
programme.
1.3 TVET-Programme Learning Outcomes
The expected outputs of this program are the learners’ acquisition and implementation
of the following competence Hardware Network Servicing L-III:
ICT HNS3 01 0811 Gather data on business Requirement (ahemed)
ICT HNS3 02 0811 Determine Best-Fit Topology (Meqanet nit)
ICT HNS3 03 0811 Configure and Administer Server (meq)
ICT HNS3 04 0811 Create Technical Documentation(bekalu)
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Copyright Info/Author: ANRS TVED Bureau
ICT HNS3 05 0811Monitor and Administer System and Network security
MEQUANET
ICT HNS3 06 0811 Provide First Level Remote helpdesk support (BEKALU)
ICT HNS3 07 0811 Identify and Resolve Network problems (BEKALU)
ICT HNS3 08 0811 Monitor implementation of work plan/Activities
1
In the process of being defined and approved
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Hardware and Networking Service Level III Level-III
Copyright Info/Author: ANRS TVED Bureau
of the training in concerned. As far as feasible, preferred mode of delivery is co-
operative training, meaning that TVET-institutions and companies co-operate with
regard to implementation. Involvement of companies in TVET-delivery is highly
recommended because it gives the learners exposure to the actual world of work
and enable them to get hands-on experience. Organization of in-company training
depends on the preferences and frame conditions of the respective companies. One
of the options is organization of in-company training in block-form. This has
already been practiced in the past (industry attachment / cooperative training) and
is still relevant.
Version: 1/2006/2014
Hardware and Networking Service Level III Level-III
Copyright Info/Author: ANRS TVED Bureau
U n i t o f
Module Number & Title Learning Outcomes Duration
C o m p e t e n c e
Identify key information sources
Gather data on ICT Gathering data on Gather data through formal and informal
ICT HNS3
business HNS3 business processes 30 hrs
01 0811
Requirement 01 0811 Requirement Ensure analysis is accurate and complete
Submit analysis and gain agreement
ICT Identify key information sources
ICT HNS3 Determine Best- Determine Best-
HNS3 Determine user needs 40 hrs
02 0811 Fit Topology Fit Topology
02 0811 Develop best topology
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Apply quality Confirm quality standards
ICT Apply quality
ICT HNS3 Record information
control HNS3 20 hrs
10 0811 control Study causes of quality deviations
10 0811
Complete documentation
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Copyright Info/Author: ANRS TVED Bureau
Ethiopian TVET System
Model Curriculum
2
in the process of being defined and approved
Model Curriculum for Entrepreneurship from level I-V
For this particular TVET programme and especially for the main modules, trainers
(facilitators) are expected to have 1st Degree in related fields of studies and satisfactory
practical experiences, or equivalent qualifications and relevant experience.
1.14. Customisation
The training providers have the option to customise the training programme according
to their specific needs as prescribed in the Curriculum Development Guideline, the
applicable Ethiopian Occupational Standard and the relevant rules and legislations.
1.15. Generic Competences
Generic competences focus on the capacity to apply physical or mental attributes,
essential for employability in a large number of different qualifications (occupations)
and industries. They are context independent and important for work, learning and life
in general.
Generic competences refer to overall performance outcomes, which have mostly been
derived from identified social, physical and personal environment related
management requirements.
Acquired generic competencies are universal, immediately available personal
capacities, which guide the performance of skills / application of knowledge and do
not require any adaptation to fit new work situations.
Generic competences include:
Cognitive (problem solving) competences
Meta-cognitive (intra-personal) competences
Human resource management (interpersonal) competences
Physical resource management (operational) competences
(Technology, Data, Supplies, Time, Money)
Work readiness (educational) competences
Work creativity and innovation (business) competences
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LEARNING MODULE 01 TVET
Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Gathering Data on Business Requirements
MODULE CODE: ICT HNS3 M01 0811
NOMINAL DURATION: 30 hrs
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes in
gathering data on business requirements. It includes identifying, analyzing and documenting
business requirements.
LEARNING OUTCOMES:
At the end the module the trainee will be able to:
LO1 Identify key information sources
LO2 Gather data through formal and informal processes
LO3 Ensure analysis in accurate and complete
LO4 Submit analysis and gain agreement
MODULE CONTENTS:
LO1 Identifying the key information sources
1.1 Overview of data and information
1.2 Source of information
1.3 Identifying information repository
1.4 Reviewing current organization document
1.4.1 Business forms
1.4.2 Policy documents
1.4.3 Financial statements
1.4.4 Performance reports
1.4.5 Annual reports
1.5 Developing critical questionnaires
1.5.1 Using open and close ended questions
LO2 Gathering data through formal and informal process
2.1 Data gathering techniques
2.1.1 Questionnaires
2.1.2 Interviews
2.1.3 Observation
2.1.4 Surveying
2.2 Reviewing Reports and data sources
2.3 Confirming Business critical factors
2.3.1 Response times
2.3.2 Scalability
2.3.3 Traffic
2.3.4 Data knowledge and management
2.3.5 Security
2.3.6 Customer demographics
2.3.7 Customer confidence
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ASSESSMENT CRITERIA:
LO 1 Identify key information sources
Information repositories are identified across the business
Current organizational documentation are reviewed
Critical questions are developed to elicit information from key stakeholders using a
mixture of open and closed questions
Information gathering techniques are ensured to use a quality assurance methodology
and meet budgetary constraints
LO 2 Gather data through formal and informal processes
Information gathering workshops and interviews are conducted to gather data
Reports and other data sources are reviewed for relevant business information
Business-critical factors relating to current and future directions of the organization
are confirmed with
stakeholders
Group and individual responses are analyzed to clearly define business priorities
LO 3 Ensure analysis is accurate and complete
Information gathered are analyzed and evaluated for accuracy and consistency
Document conflicts in information are gathered
Conflicts in information or points of view are resolved with stakeholders
LO 4 Submit analysis and gain agreement
Detailed document according to documentation standards and organizational templates
are prepared
Document in a style are written that is succinct and appropriate to the audience
Data gathered are communicated to client to gain consensus and agreement on
business requirements
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LEARNING MODULE 02 Provider
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ASSESSMENT METHODS:
Interview/Written Test
Demonstration/Observation with Oral Questioning
ASSESSMENT CRITERIA:
LO 1 Identify key information sources
Information repositories are identified across the business
Current organizational documentation are reviewed
Critical questions are developed to elicit information from key stakeholders using a
mixture of open and closed questions
Information gathering techniques are ensured to use a quality assurance methodology
and meet budgetary constraints
LO 2 Determine user needs
Different segments are identified for the proposed network based on business
requirements.
Segment needs are determined using network functional analysis.
Traffic content and volumes are estimated based on business requirements
LO 3 Develop best topology
Resource requirements for each network segment are determined on the basis of
functional analysis.
Features of the physical environment are analyzed based on network design.
Costing process is conducted for possible topology options.
Appropriate network topology is selected and documented based on business
requirements and functional analysis.
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LEARNING MODULE 03 Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Configuring and Administering Server
MODULE CODE: ICT HNS3 M03 0811
NOMINAL DURATION: 130 hrs
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to
defines the competence required to build, configure and test a server
LEARNING OUTCOMES:
At the end the module the trainee will be able to:
LO1 Confirm server specification
LO2 Verify server compatibility and inter-operability
LO3 Configure and test server
MODULE CONTENTS:
LO1 Confirming server specification
1.1 Introduction to Network Operating system
1.2 Confirminig server application and server design
1.3 Identifying Specifications
1.2.1 Product, Vendor, Architecture Equipment
1.4 Identifying Technology and resource within business requirement
LO 2 Verifying server compatibility and inter-operability
2.1 Reviewing Hardware and software compatibility
2.2 Obtaining all hardware requirement for server installation
2.3 Installing required OS and software
2.4 Installing third party software
2.5 Patching Operating System and Application to ensure security and reliability
LO3 Configuring and test server
3.1 Configuring Server
3.1.1 Application/web server
3.1.2 DNS and DHCP Server
3.1.3 Email server
3.1.4 File and printer server
3.1.5 FTP server
3.1.6 Firewall server
3.1.7 Proxy/cache server
3.1 Defining scope and applicability
3.2 Testing against Technical requirement
3.3 Developing Test plan
3.4.1 Resources and network impact
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LEARNING MODULE 04 Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Creating Technical Documentation
MODULE CODE: ICT HNS3 M04 0811
NOMINAL DURATION: 30 hours
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to create
technical documentation that is clear to the target audience and easy to navigate.
LEARNING OUTCOMES:
At the end the module the trainee will be able to:
LO1 Identify and analyze documentation needs
LO2 Design documentation
LO3 Develop documentation
LO4 Evaluate and edit documentation
MODULE CONTENTS:
LO1 Identify and analyze documentation needs
1.1 Identifying client documetation requirement
1.2 Interpreting and evaluating documentation requirement
1.3 Investigating documentation standards
1.4 Producing document and defining the scope
1.5 Validating and confirmining the scope of work
LO2 Design documentation
2.1 Identify required information
2.2 Creating consistent document templates and style information requirements
2.3 Understanding the system functionality
2.4 Extracting the content that meets information requirements
2.4.1 Copyright restriction
2.5 Developing structures of technical documentation
2.4.1 Flow of information
2.6 Validating the technical documentation structure
LO3 Develop documentation
3.1 Writing technical documentation
3.2 Translating technical terminology
3.3 Applying content format and style
LO4 Evaluate and edit documentation
4.1 Submitting technical documentation
4.2 Analyzing and gathering feedback
4.3 Implementing feedback mechanisms in line with organization policies
4.3.1 Verbal feedback
4.3.2 Informal feedback
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Model Curriculum for Entrepreneurship from level I-V
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LEARNING MODULE 05 Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Monitoring and Administering System and Network Security
MODULE CODE: ICT HNS3 M05 0811
NOMINAL DURATION: 40 hrs
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes in to
monitoring and administering security functions of a system.
LEARNING OUTCOMES:
At the end the module the trainee will be able to:
LO1 Ensure user accounts are controlled
LO2 Secure file and resource access
LO3 Determine authentication requirements
LO4 Determine network security
MODULE CONTENTS:
LO1 Ensuring user accounts are controlled
1.1 Modifying default user settings to conform security policy
1.2 Modifying created user setting to conform security policy
1.3 Ensuring appropriateness of legal notices at logon
1.4 Using appropriate utilities to check strength and complexity of passwords
1.5 Reviewing action taken to ensure password procedures
1.6 Accessing information services to identify security gaps
1.7 Taking appropriate action
LO 2 Securing file and resource access
2.1 Reviewing inbuilt security and access features
2.2 Developing or reviewing file security categorization scheme
2.3 Implementing and scheduling virus checking process
LO 3 Determining authentication requirements
3.1 Determining user and enterprise security requirements
3.1.1 Security plan
3.2 Identifying and analyzing authentication options
3.3 Selecting most appropriate authentication and authorization process
LO4 Determining network security
4.1 Sharing resource access via network
4.2 Monitoring and recording security threats to the system.
4.3 Updating latest antivirus signatures
4.4 Scheduling back–up strategy
LEARNING STRATEGIES:
Lecture-discussion
Group work
Demonstration
Practice
Workplace Assignment
ASSESSMENT METHODS:
Interview/Written Test
Demonstration/Observation with Oral Questioning
ASSESSMENT CRITERIA:
LO 1 Ensure user accounts are controlled
Default user settings are modified to ensure that they conform to security policy.
Previously created user settings are modified to ensure they conform to updated security
policy.
Legal notices are displayed ensured at logon are appropriate.
Appropriate utilities are used to check strength of passwords and consider tightening
rules for password complexity.
Action taken to ensure password procedures are reviewed with appropriates other internal
departments.
Information services are accessed to identify security gaps and appropriate action taken
using hardware and software or patches.
LO 2 Secure file and resource access
Inbuilt security and access features of the operating system are reviewed and considered
for further action
File security categorization scheme, and an understanding of the role of users is
developed or reviewed in setting security.
Virus checking process is implemented and scheduled for the server, computer and other
system components.
LO 3 Determine authentication requirements
User and enterprise security requirements are determined with reference to enterprise
security plan.
Authentication options are identified and analyzed according to user and enterprise
requirements.
Most appropriate authentication and authorization processes are selected based on
security requirements.
LO 4 Determine network security
Users shared resources access via a network with reference to enterprise security plan
Security threats are monitored and recorded to the system.
The latest antivirus signatures are updated.
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LEARNING MODULE 06 TVET
Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Providing First Level Remote Help Desk Support
MODULE CODE: ICT HNS3 M06 0811
NOMINAL DURATION: 40 hrs
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to
provide advice and support to clients including the communication of comprehensive technical
information.
LEARNING OUTCOMES:
At the end the module the trainee will be able to:
LO1 Analyze client support issues
LO 2 Provide advice on software, hardware or network
LO3 Obtain client feedback
MODULE CONTENTS:
LO1 Analyzing client support issues
1.1 Checking problems logged by the client
1.2 Checking previous problems or request of the client
1.3 Investigating and documenting support issues
1.4 Notifying investigation and advice provision
1.5 Obtaining client feedback and make changes
LO2 Providing advice on software, hardware or network
2.1 Confirming software, hardware or network requirements with client
2.2 Investigating and documenting problem solutions for hardware and software problems
2.3 Documenting additional requirement in the investigation
2.4 Obtaining approval from clients to implement the solution
2.5 Investigating and documenting technical support
2.6 Discussing and agreeing on level of technical support
2.7 Arranging time with the client
2.8 Providing manuals, help documentation and technical support
LO3 Obtaining client feedback
3.1 Creating an appropriate evaluation or feedback
3.2 Providing instructions to the client on how to complete the feedback form
3.3 Distributing evaluation or feedback to the client
3.4 Reviewing feedback from the client
3.5 Identify areas for improvement
LEARNING STRATEGIES:
Lecture-discussion
Demonstration
Simulation
Group work
Individual assignment
ASSESSMENT METHODS:
Interview/Written Test
Demonstration/Observation with Oral Questioning
ASSESSMENT CRITERIA:
LO 1 Analyze client support issues
New problems logged by client are checked
Previous logs for similar problems or requests from client are checked
Support issues affecting the client are investigated and documented
Client of the results of investigation and provide advice and support on findings are
notified
Client feedback and make changes are obtained
LO 2 Provide advice on software, hardware or network
Software, hardware or network requirements with clients are confirmed
Solution for the hardware and software problems are investigated and documented
Additional requirements discovered in the investigation and refer them to the clients are
documented
Approval from the client to implement the solutions are obtained
Amount of technical support the client may require are investigated and documented
Level of technical support identified with the client are discussed and agreed
Time with the client when support will take place is arranged
Technical support as part of group or one-to-one instruction to the client is provided
Manuals and help documentation to the clients are provided
LO 3 Configure and test server
Server is configured as required by technical requirements.
Scope and applicability of the testing is defined against technical requirements.
Test plan is developed with reference to resources and network impact.
System testing is run according to test plan and record outcomes.
Error report is analyzed and changes are made as required.
Changes or additions are validated against specifications..
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LEARNING MODULE 07 Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Identify and Resolve Network Problems
MODULE CODE: ICT HNS3 M07 0811
NOMINAL DURATION: 60 hours
MODULE DESCRIPTION:
The module aims to provide the trainees with the knowledge, skills and right attitudes to
troubleshoot local area network problems.
LEARNING OUTCOMES:
At the end the module the trainee will be able to:
LO1 Implement regular network monitoring
LO2 Troubleshoot network problems
LO3 Carry out maintenance support on identified problem
MODULE CONTENTS:
LO1 Implementing regular network monitoring
1.1 Setting up an appropriate log to monitor network activity
1.2 Producing a management information base (MIB)
1.3 Using Network tools
1.4 Reviewing documents and logs regularly to facilitate network tuning
1.5 Making recommendations to management
1.5.1 To require additional network resources
1.5.2 To improve performance or avoid problem
LO2 Troubleshooting network problems
2.1 Addressing help desk and other support services to identify network problems
2.2 Using tools and knowledge of network topology protocols
2.3 Identifying and solve network problems
2.4 Advising Users and clients
2.5 Completing support documentation
LO3 Carrying out maintenance support on identified problem
3.1 Conducting diagnostic tests on identified problem
3.2 Completing maintenance in line with organizational guidelines
3.2.1 Security procedures
3.2.2 Logged call procedures, client liaison policy
3.2.3 Preventative maintenance and diagnostic policy
3.2.4 Maintenance agreements, warranties
3.2.5 Contracting arrangements relating to IT purchasing
3.3 Obtaining new components
3.3.1 Motherboards, CMOS battery, central processing unit (CPU)
3.3.2 CD and DVD drives, interface cards, drives, fax/modem cards, RAM
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Model Curriculum for Entrepreneurship from level I-V
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LEARNING MODULE 08 TVET
Provider
TVET PROGRAM TITLE: Hardware and Network Servicing Level III
MODULE TITLE: Monitoring Implementation of Work plan/Activities
MODULE CODE : ICT HNS3 M08 0811
NOMINAL DURATION: 20 hrs
MODULE DESCRIPTION:
This module covers the knowledge, skills and attitudes required to oversee and monitor the
quality of work operations within an enterprise.
LEARNING OUTCOMES:
At the end of the module the trainee will be able to:
LO1 Monitor and improve workplace operations
LO2 Plan and organize workflow
LO3 Maintain workplace records
LO4 Solve problems and make decisions
MODULE CONTENTS:
LO 1 Monitor and improve work place operations
1.1 Monitoring efficiency and service levels
1.2 Supporting operations in the workplace
1.2.1 Quality Assurance
1.2.2 Principles of quality assurance
1.3 Identifying and adjusting quality problems and issues
1.4 Changing procedures and systems to improve efficiency and effectiveness
1.5 Consulting colleagues to improve efficiency and service levels
LO2 Plan and organize work flow
2.1 Assessing current work load
2.2.1 Scheduling work to enhance efficiency and Customer service quality
2.2 Delegating work
2.3.1 Principles of delegation
2.3 Assessing work flow
2.4.1. Work flow objectives
2.4.2 Principles of work planning and time management
2.4 Assisting colleagues
2.5.1 Work load prioritization
2.5 Providing inputs
2.6 Management and staffing needs
LO3 Maintain work place Records
3.1 Completing and submitting workplace records
3.1.1 Staff records
3.1.2 Regular performance reports
3.1.3 Relevant work place
3.2 Delegating monitoring records
LEARNING STRATEGIES:
Lecture-discussion
Group work
Individual assignment
ASSESSMENT METHODS:
Interview/Written Test
Demonstration/Observation with Oral Questioning
ASSESSMENT CRITERIA:
LO1 Monitor and improve workplace operations
Efficiency and service levels are monitored on an ongoing basis.
Operations in the workplace support overall enterprise goals and quality assurance
initiatives.
Quality problems and issues are promptly identified and adjustments are made
accordingly.
Procedures and systems are changed in consultation with colleagues to improve
efficiency and effectiveness.
Colleagues are consulted about ways to improve efficiency and service levels
LO2 Plan and organize workflow
Current workload of colleagues is accurately assessed.
Work is scheduled in a manner which enhances efficiency and customer service quality.
Work is delegated to appropriate people in accordance with principles of delegation.
Workflow is assessed against agreed objectives and timelines.
Colleagues are assisted in prioritization of workload.
Input is provided to appropriate management regarding staffing needs.
LO3 Maintain workplace records
Workplace records are accurately completed and submitted within required timeframes.
Where appropriate completion of records is delegated and monitored prior to
submission.
LO4 Solve problems and make decisions
Workplace problems are promptly identified and considered from an operational and
customer service perspective.
Short term action in initiated to resolve the immediate problem where appropriate.
Problems are analyzed for any long term impact and potential solutions are assessed
and actioned in consultation with relevant colleagues.
Where problem is raised by a team member, they are encouraged to participate in
solving the problem.
Follow up action is taken to monitor the effectiveness of solutions in the workplace.
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LEARNING MODULE 09 TVET
Provider
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Model Curriculum for Entrepreneurship from level I-V
C. Consumable Materials
Paper ,note book ,pen/pencil and check list
D. Tools and Equipments
• Cables
• Cable tester
• Commands line interface
(e.g. ping, ipconfig)
• Connectors
• Toolkit
• Personal Computer
• Networking devices
(e.g. Hub, NIC)
• Diagnostic tools and software
Resource Requirements
C. Consumable Materials
Paper ,note book ,pen/pencil and check list
D. Tools and Equipments
MODULE DESCRIPTION:. This unit covers the knowledge, attitudes and skills required in applying
quality control hardware and network activities
LEARNING OUTCOMES (Objectives) At the end of the module the trainees must be able to:
LO1 Confirm quality standards
LO2 Record information
LO3 Study causes of quality deviations
LO4 Complete documentation
MODULE CONTENTS:
LO1 Confirming quality standards
1.1Document quality standard procedure for hardware and network services
1.2 Disseminate quality documents
1.3Introduce standard procedure
1.4Revise Standard Procedure
LO2 Assess quality of service delivered
2.1 Checking service delivery
2.1.1 Check against specifications
2.1.2 Visual inspection of final output
2.1.3 Physical inspection of service
2.2 Evaluating Service Delivery
2.2.1 Standard specifications
2.2.2 Procedures
2.2.3 Materials
2.3 Identify causes of any faults
2.4 Recording basic information in the quality performance
LO3 Record information
3.1 Recording basic information on the quality performance
3.2 Maintaining records of work quality
LO4 Study causes of quality deviation
4.1 Investigate causes of deviation
4.2 Recommending suitable prevention action
4.2.1 Materials
4.2.2 Components
4.2.3 Process
LO5 Complete Documentation
5.1 Record information on quality performance
5.2 Record all services and process
RESOURCE CONDITIONS
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Competency may be assessed through:
Practical assessment
o Interview
o Oral
o Observation
Theoretical exam
MODULE CONTENTS:
LO1 Providing team leadership
1. Introduction to team leadership
2. Identifying and presenting work requirements to team members
2.1. Client profiles
2.2. Assignment instruction
3. Communicating reasons for instructions and requirements to team members
4. Recognizing, discussing, and dealing with team members’ quires(requests) and concerns
LO2 Assigning responsibilities
2.1 Allocating duties and responsibilities to team members according to company policy
2.2 Allocating duties based on individual preference and domestic consideration
2.3 Representing concerns of next level of management to team members and individuals
LO3 Setting performance expectations for team members
3.1 Describing performance expectations
3.2 Establishing performance expectations based on client needs and assignment requirements
3.3 Discussing and disseminating performance expectations to individual team members
LO4 Supervising team performance
4.1 Monitoring performance against defined criteria
4.1.1 Formal and informal process
4.2 Taking corrective actions
4.3 Providing feedback (positive support and advice)on strategies to overcome deficiencies
4.3.1 Formal and informal feedback process
4.4 Referencing performance issues which can’t be addressed or solved, to responsible body
4.5 Informing team members for any changes
4.6 Monitoring team operations to ensure attainment of employer and or client needs are met
4.7 Providing follow-up announcement on all issues affecting the team
4.8 Completing relevant documentations in accordance with company procedures
Page 39 of 51 Copyright Info/ TVET Programme title: Version and Year:
Authorship: HARDWARE AND NETWORK TECHNOLOGY NOVEMBER, 2008
Model Curriculum for Entrepreneurship from level I-V
RESOURCE CONDITIONS
Training, Teaching and learning materials
Trainer’s Guide
Reference manuals
Reference Books
Networking Essentials Plus, Microsoft Press
An Introduction to Computer Networking, Mansfield & Antonakos
Mastering Windows 2000 Server, Minasi et al
Models
Modules and internet
Learning Facilities (infrastructure)
Visual training media (OHP, transparencies, Black board, White Board, )
Hardware peripherals and workstation
Live network, cables, NOS, software's, toolkit and cable tester
Firewall/Proxy server
Laboratory room
Required building facilities
Budget for further training and skill gap of teachers/instructors
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Assessment Methods and Schedules
Methods:
Practical assessment
o Interview
o Simulation/Role-plays
o Observation
Theoretical exam
Schedule:
Practical assessment
Final examination at the end of the module
Page 40 of 51 Copyright Info/ TVET Programme title: Version and Year:
Authorship: HARDWARE AND NETWORK TECHNOLOGY NOVEMBER, 2008
Model Curriculum for Entrepreneurship from level I-V
Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills, may be
assessed in, a closely simulated work environment, or other appropriate means that clearly meet
industry competency requirements.
Assessment criteria
MODULE DESCRIPTION: This module covers the knowledge, attitudes and skills to lead in the
dissemination and discussion of information and issues in the workplace.
Learning Outcomes(Objectives)
At the end of the module the learner will be able to:
LO1 Communicate information about workplace processes
LO2 Identify and communicate issues arising in the workplace
LO3 Lead workplace discussion
MODULE CONTENTS:
LO1 Communicating information about workplace processes
1.1 Introduction basic communication skill
1.1.1 Nature of communication
1.1.1.1 What is communication
1.1.1.2 Social communication
1.1.1.3 Business communication
1.1.1.4 Methods of communication
1.1.1.5 Types and characteristics of communication
1.2 Selecting appropriate communication method based on work place guideline.
1.3 Communicating multiple operations involving several topics area accordingly.
1.4 Use questions to gain extra information
1.5 Identifying sources of information correctly
1.6 Organizing selected Information correctly
1.7 Verbal and written reporting is undertaken when required
1.8 Maintaining communication skills in all situations
LO2 Leading workplace discussion
2.1 Requiring and providing response to workplace issues immediately
2.2 Making Constructive contributions to workplace discussions on such issues as production, quality
and safety
2.3 Communicating goals/objectives and action plan which undertakes in the workplace
LO3 Identifying and communicating issues arising in the workplace
3.1 Identifying issues and problems as they arise
3.2 Organizing coherently information regarding problems and issues to ensure clear and effective
communication
3.3 Initiating dialogue with appropriate staff/personnel
3.4 Raising communication problems and issues as they arise
Tutorials
Discussion
Assignments
Co-operative
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Assessment Methods and Schedules
Methods
o Continuous assessment (test, group work, etc)
o Quiz
o Assignment
o Mid exam
o Project work
o Final exam
Schedules
o Mid exam
o Final exam
o Project work
Assessment conditions
o Classroom
o Home environment
o Work place
o Demonstration room
Oral questioning
Written test
Assessment Criteria
LO 1 Communicate information about workplace processes
Appropriate communication method is selected
Multiple operations involving several topics areas are communicated accordingly
Questions are used to gain extra information
Correct sources of information are identified
Information is selected and organized correctly
Verbal and written reporting is undertaken when required
Communication skills are maintained in all situations
LO 2 Lead workplace discussion
Response to workplace issues are sought
Response to workplace issues are provided immediately
Constructive contributions are made to workplace discussions on such issues as production,
LEARNING OUTCOMES
At the end of the module the trainee will be able to:
LO1: Diagnose the business
LO2: Benchmark the business
LO3: Develop plans to improve business performance
LO4: Develop marketing and promotional plans
LO5: Develop business growth plans
LO6: Implement and monitor plans
MODULE CONTENTS
LO1: Diagnose the business (6 Hrs)
1.1 Determining and acquiring data required for diagnosis
1.2 Determining competitive advantage of the business
1.3 Undertaking SWOT analysis
LO2: Benchmark the business (5 Hrs)
2.1 Meaning of benchmarking data
2.2 Identifying sources of benchmarking data
2.3 Identifying methods of selecting benchmarking indicators
2.4 Selecting relevant key benchmarking indicators
2.5 Comparing own practice/performance and benchmarked indicators
2.6 Identifying areas of improvement
LO3: Develop plans to improve business performance (6 Hrs)
3.1. Listing required improvements for business performance
3.2 Determining cost-benefits ratios for required improvements
3.3. Determining work flow changes for required improvements
3.4 Ranking proposed improvements for business performance
3.5 Developing action plan for business improvements
3.6 Checking organizational structures for business improvements
LO4: Develop marketing and promotional plans (10 Hrs)
4.1 Reviewing practical mission and vision, objective statement
4.2 Identifying target markets
4.3 Obtaining market research data
4.4 Obtaining competitor analysis
4.5 Developing market position
4.6 Developing practical brand, labeling and packaging
4.7 Selecting and developing promotional tools
LEARNING METHODS:
Discussion
Demonstration
Practical exercises
Role playing
Presentation
Small group work
Case study
Individual assignment
Projects and mini enterprises
Brain storming
guest speaker
Games
CD-ROMs
Coaching/mentoring
Company visit
MODULE ASSESSMENT:
Written test
Demonstration
Interview
Direct Observation with Oral Questioning
Context of Assessment:
Competency may be assessed in the work place or in a simulated work place setting.
Resource Requirements
Edited By
NO FULL NAME Working place
1 Micheal Melaku Bahir Dar PTC
2 Misganaw Melkamu Addis Zemen Institute
3 Kedir Adege Kombolcha PTC
4 Sisay Hunegnaw Burie PTC
5 Selamyihun Kiflu Admas College (Dessie)
Revised By:
NO FULL NAME Working place
1 Netsanet Asaminew W/Ro Siheen PTC
2 Bishaw Aleminew Debre Tabor PTC
3 Hussien Kassa W/Ro Siheen PTC
4 Maximo “Tony” Nacional Kombolcha PTC
5 Sisay Tebabal Bahirdar PTC
6 Kibrebeal Getinet Debre Birhan PTC