EMC-NAS Celerra VNX Get-Logs Health-Check
EMC-NAS Celerra VNX Get-Logs Health-Check
EMC-NAS Celerra VNX Get-Logs Health-Check
/nas/tools/collect_support_materials
/nas/var/log/support_materials_APM00070802955.091216_0908.zip
In older models, the location will be /nas/var/logs
In new models, the location will be /nas/var/emcsupport
Use Winscp software to transfer the logs from Unix machine to Windows machine.
Creating spcollect zip file for the Service Processor A_APM00073000619. Please wait...
…
spcollect zip file APM00073000619_SPA_2010-08-06_13-52-19_1db0f9_data.zip for the Service Processor A_APM00073000619 was created
Creating spcollect zip file for the Service Processor B_APM00073000619. Please wait...
…
spcollect zip file APM00073000619_SPB_2010-08-06_13-56-49_1db0db_data.zip for the Service Processor B_APM00073000619 was created
Deleting old SPCOLLECT.zip file from /nas/var/log directory...
Old SPCOLLECT.zip deleted
Zipping all spcollect zip files in one SPCOLLECT.zip file and putting it in the /nas/var/log directory...
adding: APM00073000619_SPA_2010-08-06_13-52-19_1db0f9_data.zip (stored 0%)
adding: APM00073000619_SPB_2010-08-06_13-56-49_1db0db_data.zip (stored 0%)
[nasadmin@ns20cs ~]$
Note: If needed, you will find at chapter 3 how to get the same files using Unisphere Manager and USM.
3 Simple Health Check
The result of command below are required for a complete diagnostic.
4.1 Unisphere
1. Launch Unisphere and login.
2. Select the VNX series array from either the dashboard or from the Systems drop-down menu. Click System on the toolbar.
3. On the right pane, under Diagnostic Files, select 'Generate Diagnostic Files - SPA'. Confirm that it is OK to continue.
"Success" will be displayed when the SPcollect starts, but this only means the script has been started and will still take several
minutes to complete.
4. Repeat step 3 for SP B.
5. It will take around 15 minutes to generate a complete SPcollect file.
6. Still on the right pane, select 'Get Diagnostic files - SP A'.
7. When the SPcollect file has completed, a file with the following name will be listed:
<ArraySerialnumber>_SPA_<date_time(GMT)_code>_data.zip
8. Sorting by descending order of date is a good way to find the latest SPcollect and the zip file will generally be over 10MB. If
the file has not appeared, press refresh every minute or so until the correct _data.zip file appears.
9. On the right-hand side of the box, select the location on the local computer, where the SPcollects should be transferred to.
10. On the left hand side of the box select the file to be transferred. Note, if a file is listed that ends in runlog.txt, this indicates
that the SPcollects are still running. Wait until the data.zip is created.
11. Repeat Steps 6-10 on SP B to retrieve its diagnostic files.
Example:
Index Size in KB Last Modified Filename
0 339 06/25/2013 00:45:42 admin_tlddump.txt
...
10 24965 06/24/2013 23:39:53 FNM00125001234_SPB_2013-06-24_22-38-15_32a007_data.zip
11 41577 06/25/2013 00:17:17 FNM00125001234_SPB_2013-06-24_23-10-55_32a007_data.zip
...
10. Enter files to be retrieved with index separated by comma (1,2,3,4,5) OR by a range (1-3) OR enter 'all' to retrieve all file OR
'quit' to quit> 11
This will pull the index number 10 (the most recent ~_data.zip file) from the corresponding SP and copy it to the c:\program
files\emc\navisphere cli directory, with a filename of FNM00125001234_SPB_2013-06-24_23-10-55_32a007_data.zip