101. The plant manager expressed ______ 102.

Not only is newspaper circulation down,

for the efficiency gains that we have but Internet based news sites are
made on the assembly line. experiencing a drop in readership
(A) admire ______.
(B) admires (A) more
(C) admiringly (B) either
(D) admiration (C) so much
(D) too

103. As part of your duties, you may be asked 104. Rather than sue the company, Miss
to give training seminars in our overseas Gabriel has ______ not to accept the
offices, though that will occur ______. out-of-court settlement.
(A) unlikely (A) choice
(B) infrequently (B) choose
(C) hardly (C) choosing
(D) impractically (D) chosen

105. During the mayor's visit to the complex, 106. The files need to be moved from the
security procedures will be ______ basement, ______ they are currently
enforced without exception. stored, up to the new document archive
(A) strictly on the third floor.
(B) very (A) how
(C) darkly (B) why
(D) easily (C) that
(D) where

107. Employee ______ has been the reason 108. There were several reasons behind the
for several sensational lawsuits targeting decision to lay off people, and _____
the retailer. reason is to cut costs in some way.
(A) overlook (A) common
(B) insult (B) more common
(C) safe (C) commonly
(D) negligence (D) the most common

109. Shortfalls in the budget ______ to 110. The quality of our products is so
exceed two million dollars in the first year consistently high because inferior parts
alone. are never ______ for our premium quality
(A) projected ones.
 (B) are projected (A) substitute
(C) have projected (B) substitution
(D) projection (C) substituting
(D) substituted

111. ______ from the templates included in 112. The gains occurred ______ the course
the basic package, custom pages are also of the day, with the largest movement
available at an extra charge. coming after BMJ Corporation
(A) Aside announced their quarterly earnings.
(B) Due (A) without
(C) Come (B) over
(D) Unless (C) despite
(D) for

113. As far as résumés go, his qualifications 114. While the statistics are concrete and
are much better than ______. immutable, ______ them is subject to
(A) her manipulation.
(B) hers (A) interpreted by
(C) herself (B) interpret
(D) she is (C) interprets
(D) interpretation of

115. I can't forecast the future, but, at the 116. Regulators ______ the new measures
______, we do not need to make any to produce results so quickly, though
changes. they were pleased with the news.
(A) time (A) unexpected
(B) currency (B) had not expected
(C) moment (C) would not expect
(D) instance (D) not expect

117. ______ a person presents themselves 118. If you ______ to a credit check, you
at an interview can sometimes be more have certain legal rights which are
important than what they actually say detailed on the following pages.
during the interview. (A) present
(A) Although (B) regret
(B) When (C) aspire
(C) How (D) consent
(D) Which
119. No one admitted it at the time, but we 120. The data conversion process has been
all found Steve's proposals at the slowed by fading ink and ______ writing
conference ______ naive. on the documents.
(A) amuse (A) illegible
(B) amused (B) improbable
(C) amusing (C) illegal
(D) amusingly (D) innocuous

121. Richard Grandee mentioned several 122. If you find any of the required forms
reasons why we should protect ______ missing from your orientation packet,
from competitors' industrial espionage please contact Ms. Cathy ______ in
plans. order to get the paperwork completed as
(A) themselves soon as possible.
(B) himself (A) recently
(C) ourselves (B) frequently
(D) yourself (C) promptly
(D) actually

123. Exposure ______ violent images at a 124. The erroneous specifications ______
young age is one purported cause of through the quality control process were
antisocial behavior among people as serious enough to delay the fourth
they age. quarter shipment.
(A) to (A) discover
(B) with (B) discovered
(C) from (C) discovery
(D) opposite (D) discovering

125. For years, the cooperation between the 126. I was assured that the arrangements
two firms was evident but was recently would be taken care of ______, but
______ through a sponsorship when I arrived, the conference room was
agreement. still in disarray.
(A) formal (A) advance
(B) formality (B) beforehand
(C) formally (C) least
(D) formalized (D) priority

127. Joan Garland announced the ______ 128. ______ just last year, the converted
 of the terms by the management of the factory is modern in every way.
workers' demands. (A) Renovation
(A) refuse (B) Renovate
(B) refusing (C) Renovated
(C) refusal (D) Renovating
(D) refuses

129. Our latest product offering allows 130. Unless you buy a ticket with reserved
______ our existing modules into the seating, you had better plan ______ at
newest available framework. least 20 minutes before departure.
(A) that incorporates (A) boarding
(B) incorporation (B) board
(C) incorporating (C) to board
(D) has been incorporated (D) have boarded

Part 6
Questions 131-134 refer to the following message.
Researchers at Chevlin University have announced a __131__ in the field of

nanotechnology. Scientists working at the Gilbert Hutchins School of Technology produced

a unique fiber composed of carbon nanotubes which is __132__ stronger than steel and

highly conductive.

__133__. According to the press release issued by the head of the research group, Dr.

Salim Mansoor, he __134__ that the fiber was only 4 centimeters in length, so practical

applications were still far off in the future.

131. (A) period

(B) nuisance
(C) breakthrough
(D) developer

132. (A) also

(B) both
(C) further
 (D) too

133. (A) The new carbon-made fiber, promising as it seems, is still far from perfect.
(B) Products made of such a fiber will be coming next year.
(C) The applications of it are fairly clear and obvious.
(D) Several companies have shown great interest in the fiber.

134. (A) stress

(B) stressfully
(C) stressed
(D) has been stressing

Questions 135-138 refer to the following report.

The business world lost an icon yesterday with the passing of Walter Buonanno,
__135__ of the Pet Rock. Lauded by many as a marketing genius, Mr. Buonanno
began selling rocks as pets way back in the 1950s, at first as a joke, but __136__
as a multimillion dollar business.

Always quotable, the ill-tempered Buonanno once claimed that the world’s consumers
were “too dumb to be trusted with money.” __137__. Many government officials attempted to
__138__ him for fraud several times in the 70s and 80s, without success.

135. (A) create

(B) creation
(C) creator
(D) created

136. (A) more

(B) soon
(C) later
(D) fast

137. (A) Of course, Mr. Buonanno also had his detractor.

(B) Whatever Mr. Buonanno said, his fans still loved him.
(C) Moreover, Mr. Buonanno had a difficult relationship with the media.
(D) Therefore, Mr. Buonanno had been put behind bars for more than once.

138. (A) prosecute

(B) compliment
 (C) disrespect
(D) legislate

Questions 139-142 refer to the following advertisement.

Preston Antique Gifts
(333) 777-7777
www.pagcatalog.com

__139__. Preston Antique Gifts is the __140__ to that age-old problem of what to give the
person who has everything. Our unique antique gifts are sure to please. We feature small
objects, ideal for gift-giving, from ancient Greece, Rome, China, Japan, and
South and Central America indigenous cultures.

We have potsherds (available mounted or unmounted), complete vases, beads, and

__141__ small, handheld objects. We offer gift-wrapping at no extra charge and __142__
anywhere in the world. Call today to order a catalog or view our collection online.

139. (A) High tech gifts are always the most desired ones!
(B) What holiday gifts do you want to receive this year?
(C) Make a present of the Past!
(D) Pick out the perfect presents for your kids!

140. (A) gift

(B) artifact
(C) decision
(D) solution

141. (A) other

(B) either
(C) included
(D) too

142. (A) delivers

(B) delivery
(C) deliverable
(D) delivering
Questions 143-146 refer to the following information.
Some of the best resources available for investors are the conference calls that are
made each quarter, __143__ a firm's financial reports. __144__. Most importantly, however,
listeners can listen to the leaders of the company discuss their opinions about future of the
company. This information can be key when choosing whether to make an investment.
In most cases, following the remarks of the participants, a question-and-answer period
begins, __145__ financial analysts with major brokerage houses can ask
for further information or clarification. An investor who pays close attention can gain important
__146__ into what lies beneath the numbers on a company's balance sheet.

143. (A) accompany

(B) accompanies
(C) accompanied
(D) accompanying

144. (A) The reports can serve as fairly reliable indicators of future performance.
(B) The company’s quarterly reports are no less important than its annual reports.
(C) The calls, commonly available on the Net, provide a summary of the most recent
quarter's financial results.
(D) The calls also offer potential investors a chance to directly talk with the management.

145. (A) during which

(B) then
(C) previous
(D) simultaneously to

146. (A) profits

(B) notoriety
(C) insight
(D) procedures

Part 7
Questions 147-148 refer to the following e-mail message.
From: Mabal Vallone
To: Dave Garrison
Subject: Your Voice Mail
Dave,
Something is up with my cell phone. I can see that you've left me a voice mail, but I
can't seem to access my answering service. Could you respond to this e-mail and let
me know what you were calling about? Or, better yet, you could text me. I can still send
and receive messages. Until I get this answering service thing smoothed out, it's
 probably best not to leave any more messages in my voicemail.

147. Why has this e-mail been sent?

(A) To ask for cell phone service
(B) To notify someone of a problem
(C) To inquire about a text message
(D) To cancel an answering service

148. What does Mabel suggest that Dave do?

(A) Leave another message
(B) Attach his voicemail to an e-mail message
(C) Send a text message to her cell phone
(D) Check his voicemail for her response

Questions 149-151 refer to the following text message chain.

Chats
(畫一個像 Line 對話泡泡的頁面)
Terry Kuo Dec 26, 3:05 p.m.

Hi, Rosanne. I’m on my way back to Taipei. The meeting in Tokyo

was successful. Mr. Suzuki promised to place a big order for our
stuff!
Rosanne Dec 26, 3:08 p.m.

It’s great to hear that! I met Mr. Suzuki at the trade show in Seoul.
He was really interested in our products. I remember I showed him
how to use our mouse and joystick in the games, and he loved
them so much!
Terry Kuo Dec 26, 3:12 p.m.

Yes, I talked to him about you. He remembered you and said you
did a fantastic job at the trade fair. I wanna say thanks to you!
Without your help, we won’t get this far! Let’s celebrate and find
somewhere nice to eat when I get back!
Rosanne Dec 26, 3:18 p.m.

Mr. Suzuki is too kind. I was only doing my job. Speaking of

celebration, eating in a fancy restaurant sounds fine to me. Or, I
can cook a few dishes at home and then bring them to the office
tomorrow morning. And I need you to go to the supermarket, just
right across the street, to buy us a nice bottle of champagne. What
do you say?
Terry Kuo Dec 26, 3:20 p.m.

The latter sounds much more appealing! OK, let’s do that!

Rosanne Dec 26, 3:22 p.m.

Great! See you then!

149. For what type of business does Rosanne most likely work?
(A) A show business company
(B) A toy company
(C) A catering company
(D) A computer peripheral company

150. What does this phrase “get this far” mean?

(A) Make progress
(B) Travel to Tokyo
(C) Become close friends
(D) Keep a safe distance

151. Where do they celebrate in the end?

(A) At home
(B) In the office
(C) On the street
(D) In a restaurant

Questions 152-154 refer to the following letter.

Department of Motor Vehicles
Renewals and Amendments Department
Government Plaza
Central City

Dear APPLICANT # 765787765099098,

We were unable to process your request for automatic renewal of your driver's license
 for one or more of the following reason(s)
● you are 70 years of age or older
● you are deceased
● you have unpaid parking fines on a vehicle registered in your name

In order to have your license renewed, you must appear in person at a Department of
Motor Vehicles office before February 28, 2010.

Also, as a friendly reminder, persons operating a motor vehicle without a valid license
are subject to fines and extensive jail sentences. Have a nice day.

Yours truly,
AUTOMATED MAILER 363
CENTRAL CITY
152. What is the main purpose of the letter?
(A) To threaten legal action
(B) To provide requested information
(C) To remind someone of a court date
(D) To reject an application

153. What is the reader requested to do?

(A) Stop driving
(B) Apply for renewal at an office
(C) Pay a fine
(D) Register a vehicle

154. What is NOT suggested about the automatic license renewal?

(A) Those who pass away are not allowed to renew their driver’s licenses
automatically.
(B) People who are over 70-year-old can’t have their licenses renewed
automatically.
(C) DMV would reject anyone who has unpaid parking tickets for an
automatic renewal.
(D) Those who have no car insurance cannot renew their licenses
automatically

Questions 155-157 refer to the following letter.

 Rexalon Pharmaceuticals
88 Chemburn Dr.
London
Dear Rachel Carson,
Welcome to the Rexalon team. Below, you will find information regarding the
orientation program which all trainees must attend from 9:00 am through 6:00pm on
Friday, 23 January. If you have not registered via our automated registration phone
system, please do so as soon as possible.—[1]—.

Orientation for all laboratory trainees:

Rexalon prides itself on being one of the safest working environments in the
industry. —[2]—. You must attend the following:
9:00-10:00 Biohazards and You: how to avoid contaminating yourself and
your coworkers.
10:00-11:00 Radiation Suits--Deployment and Decontamination: Basic
knowledge for all of our employees.
11:00-12:00 Caution Flammable! A talk from Frederick Jorgesen, just back
from an extended stay in the St Helena Hospital Burn Ward

—[3]—.Following lunch, all trainees will spend the afternoon in small seminar
groups focused on common lab procedures. The scheduling of these sessions will be
announced during the lunch hour. —[4]—.Once again, we welcome you to the
Rexalon team. We look forward to your becoming a vital member of our staff.

Sincerely,
Thomas Lipton
Personnel development manager
Human Resources Department
Rexalon
155. When will Ms. Carson learn about laboratory procedures?
(A) From 9:00 to 10:00
(B) From 10:00 to 11:00
(C) From 11:00 to 12:00
(D) After 12:00

156. What will be the focus of the morning sessions?

(A) Preventing accidents
(B) Treating burns
(C) Proper attire for the lab
(D) Protecting the environment

157. In which of the positions marked [1], [2], [3], and [4] does the
following sentence best belong?

“We maintain our admirable record by training new employees

 in every facet of accident prevention and response.”

(A) [1]
(B) [2]
(C) [3]
(D) [4]

Questions 158-160 refer to the following article.

Land Development Project Announced
The zoning board of Grafton announced that it has decided to grant a development
license to PJ Mathers Real Estate for the development of the now defunct waterfront
plaza. The application had been bitterly debated in committee with some members of the
zoning board wishing to see the site return to its natural state while others adamantly
favored economic development of the area.
The waterfront plaza area has been an eyesore since 1991 when the builders of a
proposed multimillion-dollar hotel and shopping complex went belly up leaving the site a
half-finished disaster area. A spokesman for JP Mathers said that they are prepared to
turn the fortunes of the site around. "The people of Grafton were the ones harmed by the
waterfront plaza fiasco. We're planning to move in a start from scratch. We'll make the
area the heart of Grafton."
Zoning board members who supported the JP Mathers application cited several reasons
for their approval, including the increased tax revenue that the development would bring
in, the willingness of JP Mather to hire local workers, and the success of JP Mathers's
recent project, The Commons, located in nearby Breesburg. Opponents insisted that
environmental protection should be considered before economic development.
158. What is the article mainly about?
(A) New jobs
(B) A development project
(C) Real estate values
(D) Environmental protection

159. Why is the waterfront plaza described as a "disaster"?

(A) It was never completely finished.
(B) It ruined the environment.
(C) The cost of development was too high.
(D) The area is subject to flooding.

160. Which of the following was NOT cited as a reason for support of the
 application?
(A) JP Mathers is a member of the zoning board.
(B) Approval might improve employment conditions.
(C) Similar projects have been successful in the past.
(D) The government could increase revenue.

Questions 161-164 refer to the following online chat discussion

Pecsflex Customer Representative End Chat
You are now chatting with: Jackie
Pecsflex Jackie [15:14:36]
Hi, I’m Jackie, and I’ll be your Pecsflex expert. How may I help you today?

Me [15:15:28]
Hello Jackie. This is James. About a year ago, I bought a Pecsflex Home
Gym to rehabilitate my leg following knee surgery. Janice, the clerk in the
store, recommended this unit would meet my need because of its
compactness and durability. However, this product has not been as durable
as she claimed, though It does not occupy much space, indeed.

Pecsflex Jackie [15:15:52]

Sorry to hear that. But what seems to be the problem, Sir?

Me [15:16:44]
Yesterday, while I was using it, I found several pulleys of the unit showed
signs of wear, and one of them even began to crack. Is this normal? If I
continue using this equipment, am I running the risk of getting hurt?

Pecsflex Jackie [15:17:05]

I am going to connect you with the technical department, and Jack can help
you with this. I have also briefed him about your situation. So, you won’t have
to re-explain anything.

Me [15:17:13]
OK, thanks!

Pecsflex Jack [15:17:59]

Our record shows this unit is still under warranty (valid until the end of next
month), so I’m going to send someone to replace all of the pulleys free of
charge. Please let me know when is the most convenient time for you.

Me: [15:18:38]
Great. Basically, I will be available every morning from Monday to Friday. If
your guy is coming, please give me a ring first.

Pecsflex Jack [15:19:20]

Sure, we will. Thanks for supporting us. Have a nice day!

161. With what is James dissatisfied?

(A) The durability of a product
(B) The quality of service
(C) The treatment of an injury
(D) The size of a piece of equipment

162. What can be inferred from the online chat discussion?

(A) James was injured by the Pecsflex Home Gym.
(B) The product has a one-year warranty.
(C) James was cheated by Janice.
(D) The pulleys were damaged due to misuse of the equipment.

163. What does the word “compactness” possibly mean?

(A) being small in size
(B) strong material
(C) something useful
(D) feeling physically relaxed

164. Who is Jack?

(A) a paying customer
(B) a customer service representative
 (C) a recruiter
(D) a technician

Questions 165-167 refer to the following notice.

Notice To All Employees
Management has discovered a disturbing trend in the use of company resources. Several
recent incidents involving employees borrowing projectors, computers and LCD screens
for personal use have come to light. These materials are for the exclusive use of
company employees engaged in company business.

Future application for use of company property must include:

● signed approval from a department manager
● detailed description of the purpose the equipment will be used for

Further, upon return of the equipment, photographic proof of use at a

company-sanctioned event must be provided. Failure to comply may result in prosecution
for misappropriation of company resources and termination of employment.
165. What problem does the notice address?
(A) Theft of company property
(B) Damage to company equipment
(C) Failure to comply with recent trends
(D) Inappropriate use of company property

166. Which of the following is NOT a new requirement?

(A) A department manager's signature
(B) A photograph
(C) Proper identification
(D) An explanation of the need for the equipment

167. What does the notice imply?

(A) Equipment can be borrowed for personal use under certain
circumstances.
(B) Some supervisor signatures have been forged.
(C) Non-compliant employees may face serious consequences.
(D) The company will no longer sanction events.

Questions 168-171 refer to the following letter.

 November 11
Xing Xiao Marketing
Taipei, Taiwan

Dear Sir,
I recently saw your help wanted ad on the Internet. I feel I am a very strong candidate
for the position.
Although I have included my résumé with this letter, I do not feel it tells my complete
story. For example, while it is easy to see that my MBA from Harvard identifies me as a
highly educated marketing specialist, I tend to think that it is my practical experience and
background that make me such a perfect fit for your company.
You see, as a younger woman, I lived and worked in Taiwan (Kaohsiung) as an
English teacher at a children's English school. This experience, while not pertaining to
anything I would do on my job, has given me an excellent understanding of Taiwan and
the Taiwanese people. In other words, you would not need to fear "culture shock" in hiring
me for the position; I have already lived and worked within the Taiwanese culture.
Further, I also spent several years in Mainland China working as an advisor to the
United Nations Economic Development Council. In this role, I came to understand a great
deal about the expansion of markets in China, one of the areas your ad stressed was an
important requirement.
Finally, my husband is a Taiwanese native and he wishes to relocate back to Taiwan.
Thus, you can be assured that I am interested in this position as a long-term employment
opportunity, not as a temporary position to enhance my international credentials.
I have not included letters of reference, but I could do so at your request. If you wish
to contact me, feel free to do so at any time. I am also fluent in Mandarin, so you need not
fear communication difficulties.
One final note, I will be in Taipei from December 15th through the 27th. If you wish
interview me in person, this would be the ideal opportunity.

Sincerely,
Karen Quentin-Chung
168. Which of the following does Ms. Quentin-Chung feel is her greatest
strength?
(A) Her degree
(B) Her marketing experience
(C) Her language skills
(D) Her previous time in Kaohsiung
169. Why does the letter mention Mainland China?
(A) She wishes to work there.
(B) She has previous experience there.
(C) Her husband was born there.
(D) She enjoys shopping in the markets there.

170. What is stated as evidence of her long-term commitment to the position?

(A) The length of her marriage
(B) Her international credentials
(C) Her experience with the United Nations
(D) Her husband's future plans

171. What does Ms. Quentin-Chung NOT offer to do?

(A) Relocate to Taiwan
(B) Be interviewed in Taipei
(C) Study Mandarin
(D) Provide reference letters

Questions 172-175 refer to the following information.

Summary: Newbaum Associates Corporate Board Meeting
Date: June 15
Recording Secretary: Kim Bunsen

Opening remarks: The meeting opened with general comments about

the direction of the business from the chairman. —[1]—. The floor was then opened for
general questions. There were no questions.

Detailed financial discussion: Opening remarks were followed by Mike Haynes detailed
analysis of last quarter's performance. —[2]—. He credited the improvements in margin
to Hanna Macintyre's cost-cutting measures implemented earlier in the year. He
expressed optimism that margins might continue to increase throughout the year. He
speculated that if Vic Nadal could do in personnel what Ms. Macintyre accomplished in
manufacturing, the company could see record earnings per share. —[3]—.

Newbaum Fund: Reba Stanton also reported on the Newbaum Fund. She was pleased to
report that the Fund disbursed over $400,000 in the past quarter to the Gilbert Children's
Cancer Center. She reported that talks regarding sponsorship of the local leukemia
walkathon in April were ongoing.
 Closing remarks: —[4]—. The meeting was closed with a renewed plea from the
chairman for ideas regarding morale boosting activities.

Submitted: June 15, 4:00 pm KB

172. Who wrote the document?
(A) The chairman
(B) Kim Bunsen
(C) Vic Nadal
(D) Reba Stanton

173. What department does Hanna Macintyre likely work in?

(A) Marketing
(B) Manufacturing
(C) Personnel
(D) Finance

174. What can be inferred about the Newbaum Fund?

(A) It is a charitable organization.
(B) It is a hospital.
(C) It boosts morale.
(D) It needs more money.

175. In which of the positions marked [1], [2], [3], and [4] does the
following sentence best belong?

“He touched on Asian expansion and domestic distribution and

logistical strategies.”

(A) [1]
(B) [2]
(C) [3]
(D) [4]

Questions 176-180 refer to the following document.

Progress Report
 Bangladesh Call Center
May 21

Submitted by: Angela Ortiz

I have just returned from my four-day visit to the Bangladesh Call Center, and I can't say
that I'm very optimistic about an August 1st opening.

The local project leader, Anand Dorma, seems capable enough but there seem to be no
end to the delays. At the time of my visit, the hardware had not yet been installed. In fact,
it had not yet even been delivered. Of course, even if it had, it couldn't have been
installed because the wiring was also incomplete. Also, only 13 of the expected 37 (see
table below) employees have been hired and none of them have begun training courses
as of yet. The only thing on schedule was the interior work: the desks, chairs, and other
office furniture looks OK.

My recommendation is for a greater degree of supervision for the project. Perhaps

headquarters should send someone to act as on onsite coordinator. That might light a fire
under Mr. Dorma and jumpstart the work. At this pace, however, I think we'll be lucky to
get the call center online before October.

A. Ortiz

Job Titles Openings Hires

Customer Service Manager 1 1
Customer Service Representatives 30 9
Customer Service Tech Support Specialists 6 3

176. What is the main purpose of the document?

(A) To report on the progress of a project
(B) To suggest a schedule revision
(C) To analyze the efficacy of new equipment
(D) To inform a friend about a recent vacation

177. Who is Anand Dorma?

(A) A representative from headquarters
(B) Angela Ortiz's supervisor
(C) A hardware installer
(D) The head of a project
178. Which of the following has NOT been delayed?
(A) Wiring installation
(B) Hardware delivery
(C) Hiring
(D) Scheduling

179. What does the document imply?

(A) Mr. Dorma should be replaced by someone from headquarters.
(B) Ms. Ortiz wants to remain in Bangladesh.
(C) The project is at least two months behind schedule.
(D) Some furniture will need to be reordered.

180. How many more people does the call center have to recruit?
(A) 9
(B) 21
(C) 24
(D) 30

Questions 181-185 refer to the following announcement and e-mail.

Calling All Creative Employees...
It's that time of year again when we're looking for additions to our holiday line of cookies
and cakes. As in past years, we're looking within to find the freshest new flavors and
design ideas for our holiday offerings.

So, do you have a family recipe that you would like to see added to the fine line of
Francine's Pastries? Simply access the corporate web site page at
www.franpast.com/submission to print a recipe submission form.

Remember! Our top selling "Choc-o-brittle" began as a holiday submission by Henrietta

Davis, who is now vice-president of our experimental kitchen division. Who knows? You
might be the next innovative newcomer to make it big.

If you have any questions, you can contact the experimental kitchen department at <
exkitch@franpast.com>
 From: Nigel Rickenbach
To: exkitch@franpast.com
Subject: Recipe submission for holiday line

I saw the notice posted in the break room and wanted to ask a couple of questions before I
made my submission. One idea I have is a way to improve a current product of ours. Would
this be the appropriate place to share that idea, or are you looking for entirely new recipes?
Also, a new recipe idea I have requires some specialty ingredients. Would that be
acceptable? I'd like to know before I spend time completing the submission form. You can
reply to my email or call me in the shipping department at ext 785.
181. What is the purpose of the announcement?
(A) To announce a new product
(B) To solicit recipe ideas
(C) To encourage participation in a holiday party
(D) To recruit workers for the experimental kitchen

182. What does the announcement imply?

(A) A good submission might lead to promotion.
(B) The kitchen staff has run out of ideas.
(C) Henrietta Davis will retire soon.
(D) Family recipes tend to be more successful than other kinds.

183. How can submissions be made?

(A) By delivering it to the kitchen
(B) By emailing it
(C) By filling out a downloaded form
(D) By contacting Henrietta Davis

184. Who is Nigel Rickenbach?

(A) A chef
(B) A customer
(C) A job seeker
(D) An employee of Francine's Pastries

185. Which of the following is NOT a concern expressed in the e-mail?

(A) Wasting time
(B) Making improvements to an existing product
(C) Finding an appropriate place to bake a sample
 (D) Using ingredients that are not readily available

Questions 186-190 refer to the following advertisement and letters.

Wanted
Administrative Assistant
Head of northeastern district sales for Haptacom requires the services of an experienced
administrative assistant. Two years of experience in a similar position is the minimum
requirement. An educational background in sales, marketing, or administration is a plus.
Applicants who are multilingual (English, Spanish, Japanese) are also preferred. Send a
letter indicating your interest, qualifications and salary requirements, and a résumé to
Northeastern District Sales Hub, Care of Juanita Halperin, Haptacom Telecom Inc., 38
Science Park Plaza, Suite 1717, Toronto, Canada. Electronic responses are discouraged.

October 10
The Sales Office for the Northeastern District
Haptacom Telecom Inc

Dear Sir/Madam,
I am responding to your advertisement for an experienced administrative assistant. I
feel that I am a strong candidate for the position you listed. I have worked as an
administrative assistant in the financial services industry for eighteen months. I have a
Master's degree in sales and marketing. Further, I grew up in France, and I was a Spanish
major in college. After graduating from university, I studied abroad in Japan for two years.
You can see my enclosed résumé for details.
I am on contract with my present employer through the end of this month and I will not
be renewing that contract. I would be, therefore, available to begin as early as the first of
next month.
Thank you for your consideration. I look forward to hearing from you.

Sincerely,
Lily Matsuzaka
 Hi Lily,

Thank you for your interest in joining the Haptacom Telecom team. We wanted to
let you know that although your resume and cover letter were very competitive, our
hiring team reviewed your application and did not select it for further
consideration. However, we will keep your resume on record and get in touch with
you once you are able to meet all of the job requirements. We hope we will have
the chance to consider you for a similar role in the near future.

Sincerely,
Henry Lee

Director of the Sales Office

Haptacom Telecom

186. Where does Juanita Halperin work?

(A) At an advertising agency
(B) At a telecom company
(C) At a marketing firm
(D) A financial service company

187. Which of the following is NOT requested of applicants?

(A) Experience
(B) Language skills
(C) A résumé
(D) An e-mail response

188. Why does Lily Matsuzaka mention studying in Japan?

(A) To prove that she has a degree
(B) To express her willingness to travel
(C) To indicate her ability to speak several languages
(D) To emphasize her cultural heritage

189. What does Lily Matsuzaka neglect to include in her letter?

(A) The amount of money she wishes to earn
(B) The name of her university
 (C) Which country's passport she holds
(D) Her e-mail address

190. Why does Lily Mstsuzaka not get this job?

(A) Because she is overqualified.
(B) Because she is too young.
(C) Because she missed the application deadline.
(D) Because she does not have enough work experience.

Questions 191-195 refer to the following news story, e-mail, and notice.
e-NOVA Computers Unveils Cheap-u-ter
Reggie Nedfrom, the lead designer for e-NOVA Computers, once again promises to
revolutionize the computer industry with his newest offering the Cheap-u-ter Laptop. The
concept behind the Cheap-u-ter is simple; produce and sell the least expensive, fully
functional computer possible. The production of prototypes has already become a reality.
But will they sell?

We were sent a prototype of the Cheap-u-ter here at the offices of Computer Day Magazine
and were invited to put the machine through its paces. Here are our early impressions.

The unit is very light. It seems that the shell is made mostly of lightweight plastic. Also,
because the unit is powered by a solid-state flash drive, there is no heavy hard disk to weigh
the unit down.

The LCD screen is small and of poor quality compared with other low-end monitors.
However, it is useable and functionality is the point with the Cheap-u-ter.

The unit is wireless-Internet-capable, but we were unable to get it working. Perhaps in an

effort to cut costs, the quality of the wireless antenna was sacrificed. Given the prevalence
of wireless Internet connections in the world today, this is an issue that ought to be
addressed. Also, had we been able to connect, according to the user's manual, we could
only have achieved a 10MB connection. In this broadband world, however, won't such a
slow connection be a deal breaker?

All in all, the unit does deliver on its promise: it's cheap at only $99.99. The question
remains, "Is it too cheap?"
-- Computer Day editorial staff
 From: Reggie Nedfrom
To: <editor@computerdaymag.com>
Subject: Unfair commentary

Of course, you are entitled to your opinion, but your criticism of the Cheap-u-ter is ridiculous.
You disparage it for not being something it is NOT INTENDED TO BE. The unit is designed
for use in the developing world, not for use by spoiled Americans.

As for your complaints about not being able to achieve a wireless connection, it is not likely a
problem with the unit. It's more likely an issue with your network. I assume you use a
broadband 802.11g intranet. However, the Cheap-u-ter will only connect to an 802.11b, the
standard in Africa and South America. Why don't you think before you write?

Finally, as to your comment about the unit being TOO cheap, ask some poor school child
living in a third world slum if it's too cheap. I'm trying to bring technology to the world while
you have nothing but smug criticism.

Setting the Record Straight

We received Mr. Nedfrom’s letter right after we published a story in our magazine under the
headline “e-NOVA Computers Unveils Cheap-u-ter.” After checking what Mr. Nedfrom said
with our computer technology editor, Phil Kurz, in Brazil, we find that we owe Mr. Nedfrom an
apology. Reporter Edward Wang, who joined our news team two months ago and wrote this
article that inflamed Mr. Nedfrom, said he was sorry for the mistakes he made, though he did
everything he could to get the story right. Computer Day Editorial Staff rang Mr. Nedfrom to
express our apology, and Mr. Nedfrom gladly accepted it. He gave us more details about his
Cheap-u-ter on the line, and agreed that all the detailed, correct information of Cheap-u-ter
can be published in our next issue.

Computer Day Editorial Staff

191. What is the main advantage of the Cheap-u-ter?
(A) Its availability in the third world
(B) Its light weight
(C) Its functionality
(D) Its price

192. What do the writers of the article imply?

(A) The new product may not sell well.
(B) The computer needs a hard drive.
(C) There is already a similar product available on the market.
(D) e-NOVA Computers needs to do more advertising.

193. What do the writers of the article criticize most harshly?

(A) The size of the monitor.
(B) The Internet connection
(C) The weight of the hard drive.
(D) The effort to cut costs

194. What is the tone of the e-mail?

(A) Confrontational
(B) Conciliatory
(C) Pleasant
(D) Laudatory

195. Which of the following is NOT true in the notice?

(A) The name of the reporter who wrote the article was revealed in the
notice.
(B) Computer Day Editorial Staff made a phone call to Mr. Nedfrom.
(C) It is Mr. Nedfrom that requested Computer Day magazine to
apologize to him.
(D) Phil Kurz also works for Computer Day magazine.

Questions 196-200 refer to the following letters.

Mr. Robert Farnsworth
6645 Houston Dr.
Missoula, Montana
Mr. Farnsworth,
We have received your request to cancel your cable service effective as of March 31. We
here at Big Sky Cable are sorry to lose you as a customer. This letter is our attempt to
convince you to change your mind.

Did you know that...

● In addition to all of your favorite cable channels, Big Sky also offers broadband Internet
service. Bundling your cable service with your Internet service can result in significant
savings.
● Big Sky Cable is high-definition compliant. Enjoy all of your favorite shows in crisp, clear,
HD digital splendor.
● We now offer rentals of hard-drive video recorders.
● Our 24 hour customer service line is always at your disposal. Whether it's a request for
service or simply a question about your equipment, we'll be there to answer the call.

Your termination request is being processed. If you wish to cancel your termination and
continue as a Big Sky customer, please contact us at 555-5545, ext 919.

Sincerely,
Fran Jilberg
Big Sky Cable

Far Horizons Cable

Missoula, Montana
555-4454
To: Robert Farnsworth
Reason: Your cable service

Mr. Farnsworth,
This is just a reminder that we will be out to connect your Far Horizon's cable service on the
morning of April 1st. According to our work order, you have asked to have the following
services installed.
1. Basic cable service (76 channels)
2. Premium Service (BHO & Fuzzy Wuzzy Kids)
3. 1 GB broadband
 You also requested help in hooking up our service to your newly purchased High Definition
television. Unfortunately, we are not yet HD compliant. Our HD service will begin later this
year. We will provide installation service beginning in late September.

To Whom It May Concern,

Thanks for the reminder, but I am afraid I have to put it off a bit. My landlord
asked me to vacate the house by the end of March for some unknown
reasons. Anyway, once everything is settled, I will let you know when and
where to have the cable and broadband services installed for me.

Sincerely,

Robert Farnsworth

196. Who is Fran Jilberg?

(A) A cable installer
(B) A Big Sky employee
(C) An associate of Robert Farnsworth
(D) A cable customer

197. Which service is provided by both companies?

(A) Video rentals
(B) High definition programming
(C) Internet service
(D) 24 hour service
198. What can be inferred from the letters?
(A) Mr. Farnsworth is currently a Far Horizon's customer.
(B) High definition service is not available to residents of Missoula.
(C) Big Sky Cable is in danger of bankruptcy.
(D) Mr. Farnsworth has decided to switch cable providers.

199. What is the purpose of the letter from Big Sky?

(A) To advertise new services
(B) To schedule an installation
 (C) To persuade a customer
(D) To respond to a request for service

200. Why can Mr. Farnsworth not have the cable service installed on April 1st?
(A) Because Mr. Farnsworth will be on vacation then.
(B) Because Mr. Farnsworth has cancelled the contract with Far
Horizon’s.
(C) Because Mr. Farnsworth will not live in that place any longer.
(D) Because Mr. Farnsworth’s landlord asked him not to do that.

Stop! This is the end of the test. If you finish before time is called, you may
go back to Parts 5, 6, and 7 and chec